Fairmont Pacific Rim
- What's Included
The hotel itself is very nice and modern, however, the service truly makes this hotel stand out from the rest. I travel frequently and have not had service to this level in forever. The staff completely understand that you can make things happen - the little things count. Everyone I encountered was extremely willing to go above and beyond to assist during my stay. A request for a specific table at dinner - no problem. Car service to downtown locations - no problem. Purse stands in the restaurant, tv in your bathroom mirror, personal greeting at the door, snack for dogs - these are a few of the small "extras" that just make the place exceptional. Congratulations to the staff - you are the standard your competitors should strive to meet.
Excellent experience! This was an excellent hotel, with great staff that was focused on providing excellent customer service and made my stay very pleasant! I would recommend this hotel to others, as it was centrally located to the Vancouver downtown area, which has many different and exciting locations!
We wanted to like this well located "upscale" hotel. We walked in after a long day which included very long hours on a ferry and were exhausted and were met by an extremely loud live rock band in the lobby. We could barely hear the check in guy. We had booked a suite that was described as having a pool view. We assumed it was on a high floor looking down at a pool (they do in fact have suites at a higher level). What it was in fact was a suite with a wall of windows facing the actual small outdoor pool area. Every person going to the pool area could walk by the suite and peer into the rooms if they wanted to unless we would keep the drapes shut at all times. We found out the pool is open from 6 am to 10 pm and decided this was not going to work for us. I didn't want to hear people using the pool and didn't want to smell chlorine. We asked for a different suite or two normal rooms. The man told us it was the only available room in the entire hotel. I did not believe him for a second but he refused to give us any other option at any price. Our exhaustion led us to just take the suite. As it turned out it rained and was overcast during our stay so only about a dozen people used the pool when we were around. Today we could hear the guests who were using it but it didn't wake us up. I am certain that if the weather was better there would be a louder crowd. To get to our suite you get on a side elevator that permanently reeks of cigarettes. Either the staff or rude guests use it as their smoking room. Then you go down a long creepy hallway with low ceilings to get to the suite. The suite itself is fairly large with a large gray tiled bathroom with a small shower and large tub, a bedroom with a king bed (with a tacky lighted art piece above the bed), a small kitchen with no stacked waters in the fridge as you would find in the Andaz in NYC., a small dining table with stained chairs, a sofa couch which coverts to a full/queen bed that the kids said was uncomfortable, two sofa chairs (one with a hole) and a second small bathroom with a small shower. Both toilets are the ancient variety that take a long time to fill back up so you have to wait a long time between flushes. There is a porch outside the sliding glass window with chairs and a gas fireplace. There is no screened door so you risk letting flies and mosquitoes in if you get fresh air. I had to leave the door open as the housekeeping ignored my request not to spray air freshener. Between getting a migraine or being bitten by mosquitoes I had to go with the mosquitoes. I also opened the small window in the bedroom and faced a collection of what looked like black and white mold growing on the inside of the window (I have a photo) so I closed it back up. Gross. Housekeeping also ignored my request to leave the decorative pillow off of the bed and they accidentally turned on the alarm clock which woke us up this morning. Other than the above it has to be said that we slept well on all the nights here. Room service was good when we ordered breakfast. The breakfast downstairs was good. They catered to allergies. The hotel provides umbrellas and bikes if you need them. I would not return however as I can't deal with rooms with air freshener.
we had a wonderful stay and this would have been 5+ rating. However, my son wanted a soft plushy bathrobe. So while trying to donate $$ on a bath robe we did not need- it took 6 phone calls and frustration to give them money and get the appropriate size robe we needed. Sushi was wonderful. Entertainment was excellent. Bell service top notch. With the nuisance experienced trying to get the bathrobe I would have expected some type of apology but there was none. We were bounced around and transferred to housekeeping and had to repeat the request over and over. Unfortunate but nonetheless- excellent room, bedding, etc
Spectacular, modern hotel in perfect location with wonderful service and spectacular dining. Truly one of the best hotels in Vancouver or anywhere else for that matter. Conveniently located in a scenic section near the waterfront
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 377 rooms
- Outdoor roof top pool
- 2,500 square foot outdoor patio with water features
- Water feature for children
- Hot tub
- Fitness centre
- Spa (fee)
- Salon (fee)
- Gift shop
- Business centre
- Internet/Wi-Fi (fee)
- Laundry and dry cleaning services (fee)
- Valet and parking (fee)
- Conference facilities (fee)
- Babysitting services (fee)
- Wedding facilities (fee)
- Wheelchair accessibility
- Pet friendly (fee)
- One King or two Queen size beds
- 400 square feet
- tub with shower
- cable 42" LCD flat screen TV with in-room movies
- hair dryer
- iron/ironing board
- Internet/Wi-Fi ($)
- complimentary toiletries
- Mascioni fine linens
- bedside touch-screen control for lighting, temperature, curtains and entertainment
- Nespresso machines
- alarm clocks with iPod connectivity
- 24-hour room service
- maximum occupancy is 3 guests
Resort Location Map
Fairmont Pacific RimVancouver,Canada
- Hotel Contacts
- Extra Info
1038 Canada Place, Vancouver, British Columbia V6C 0B9 Canada
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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