Fairmont Waterfront Vancouver
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The Empress Hotel lived up to my every expectation. It was elegant, historical, top service, etc. Our wing and the lobby was in the process of renovation during our visit, but aside from a longer walk out the hotel, we were not compromised one bit. The room was beautifully decorated, and the beds were extremely comfortable. The landscaping was amazing, and the entire experience was one of top-notch.
The Fairmont Empress in Victoria looks Grand from the street view, but the renovations leave much to be desired. The bathroom is small with no room to put your toiletries. Their is a marble step up (2 steps) to get into the bathroom. A real trip and fall hazard. The room was just ok. I have paid more for a hotel room, but this is greatly overpriced for what you get. I will never return,
I loved our time in Victoria. The Empress is a beautiful hotel, well kept and even though they were under renovation, we were undisturbed. Our room was located in the renovated wing, and it was perfect. It was quiet and clean. My only two concerns were the prices of anything at the empress. Parking is $30.00 each night. Instead go to the public library, it is $7.00 a night. Afternoon tea was $75.00 and I really wish it was less. It does have the perfect location and that made getting around convenient.
We spent 5 nights at The Empress (Oct. 12 week) and prior to arriving, I had no idea of its history. We did receive an email informing us there were renovations going on but the gym was available until Nov.1st. Upon checking in, we were informed if we wanted to us a gym, we would have to walk 2 blocks but could use the facility there for free! Not impressed! A little shocked, as one of us was attending the CSEP conference! They did not offer any compensation for this inconvenience.The hotel has almost 500 rooms, our room was at the very end of the hall on our floor so it took awhile just to get to the stairs/elevator.Our third night there, I woke up to a light knocking at our door at 4:11am. I wondered if I was dreaming but I wasn't the only one that heard it. On our last night in the city, we went on the ghost tour- pretty sure I know who was knocking on our door now! The windows do nothing when it comes to sound. You can hear everything and because it's right in the heart of the harbour, you can imagine the excitement that takes place on a Saturday night at the pubs surrounding the area. You can hear people walking, talking and unfortunately, we woke up to a female screaming, "I'm going home! Just let me go! No.. I want to go home! LET ME GO!! GET OFF ME!! HELP!!!" The screeching was awful! There was a male with her, informing her she was going the wrong way if she planned to get home- all sounded fine until the end. We jumped out of bed to see people running towards them and then nothing. All went quiet and people we're just walking as though nothing happened. It was bizarre! Hopefully it was just friends being drunk but that scream was outrageous.We didn't eat at the hotel as we were always out and about, beds are comfy, room was clean, maid was in and out early each day and staff was very friendly and helpful. My only complaint (other than the ghost) is the noise from the streets. We closed/locked the windows and it made no difference.I would go back once renovating is complete.
If you are planning to stay at the Fairmont Empress in the near future, you might want to reconsider. The hotel has just begun renovations and as a result many of the amenities are unavailable and there are only two functioning elevators in the hotel (even the service elevators are not functioning). The Empress staff may not tell you that they are undergoing renovations when you make your reservations.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 489 rooms
- 2 restaurants
- 1 bar
- 1 pool, hot tub
- fitness centre
- business centre
- gift shop
- internet/Wi-Fi (fee)
- safety deposit box at front desk
- self-parking (fee)
- valet (fee)
- wedding facilities
- wheelchair accessibility
- pet friendly (fee)
- conference facilities
- laundry and dry cleaning services
- One King, one Queen or two Double size beds
- 360 to 430 square feet
- tub with shower
- LCD flat screen TV with in-room movies
- hair dryer
- iron/ironing board
- Internet/Wi-Fi (fee)
- alarm clocks
- maximum occupancy is 3 guests - maximum of 2 children per room.
Resort Location Map
Fairmont Waterfront VancouverVancouver,Canada
- Hotel Contacts
- Extra Info
721 Government Street, Victoria, British Columbia V8W 1W5 Canada
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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