Fairmont Waterfront Vancouver
- What's Included
My wife and I along with our 8.5 months old son stayed at the Fairmont Empress. As the name already means it, this hotel offered us truly world-class experience. From front desk service to dining experience, this hotel has amazing staff. We will be back!
We arrived at the Fairmont Empress after 2 weeks of traveling through the Canadian Rockies on a Rocky Mountaineer vacation. Although the main lobby was still under renovations, nothing spoiled the charm of the hotel in general or the beauty of our upgraded room. My husband and I checked into a waterfront view room that was certainly wonderful, but, the view was less then we had expected. No problem. The concierge checked and we were able to upgrade our room to a suite. Delightful. The hallways are full of old-world charm with chandeliers on the ceilings and walls lined with historical photos. Our room was clean and had plenty of space with fantastic views of the harbor. I would stay at the Fairmont Empress again, if I found my travels taking me to Victoria.
The room was spacious and well appointed with a very comfortable bed. We booked a harbor view and the view was lovely. Unfortunately the service was way below average. The porters, bellmen, reception and housekeeping staff seemed stressed out to the max. While I don't know for certain, my impression is that the renovation was making it much harder for them to do their jobs, and there was not enough staff to compensate for this. This was most evident with the poor porter, who was trying to juggle way too many people arriving at the temporary entrance all at one time. There were no where near enough bellmen to help him. We used online check-in and when we arrived the porter gave us our keys and directed my husband where to self park. He neglected to tell us that we needed to submit the parking ticket to the reception to get a gate pass, so we had some difficulties leaving later that day to go sight seeing. We saw that the garage closed at midnight and on our last day we had to leave at 6:30 am, so we enquired at the reception if that would be a problem. They told us no problem, that the garage would be open by 5:30. When my husband went down with the bags in the morning he couldn't get into the garage from the elevator inside the hotel, he had to go outside and around to the outside entrance with the luggage in order to get to the car. We knew that the hotel was going through renovation, but the information provided on the website led me to believe that this would not effect the level of service the hotel provided, that the nuisance would be confined to construction noise during the day on the wing that was not yet open. I don't recommend visiting now while it is under construction, but hope that service will be much improved when the work is done.
Spoil yourself with a night or two of old school luxury at this local icon. The ivy might have been removed but this is still a classy place to stay. The location is ideal with everything you need within walking distance, including the hop on, hop off bus that stops outside the front door. If you really want to treat yourself, sign up for the famous high tea.
Lots of wonderful history. Recent rehab is pretty nice. You could get stuck with a seriously unappealing room at the low price point. We got a pretty nice room so we had a great stay. Breakfast is quite good! They pump fragrance throughout the hallways. It's okay but sensitive people beware.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 489 rooms
- 2 restaurants
- 1 bar
- 1 pool, hot tub
- fitness centre
- business centre
- gift shop
- internet/Wi-Fi (fee)
- safety deposit box at front desk
- self-parking (fee)
- valet (fee)
- wedding facilities
- wheelchair accessibility
- pet friendly (fee)
- conference facilities
- laundry and dry cleaning services
- One King, one Queen or two Double size beds
- 360 to 430 square feet
- tub with shower
- LCD flat screen TV with in-room movies
- hair dryer
- iron/ironing board
- Internet/Wi-Fi (fee)
- alarm clocks
- maximum occupancy is 3 guests - maximum of 2 children per room.
Resort Location Map
Fairmont Waterfront VancouverVancouver,Canada
- Hotel Contacts
- Extra Info
721 Government Street, Victoria, British Columbia V8W 1W5 Canada
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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