Fairmont Waterfront Vancouver
- What's Included
We were excited to stay at the newly, totally renovated Fairmont Empress Hotel. Very historical, built in 1908. First, the location is great -- I walked along the David Foster Pathway along the harbor, walked about 1-1/2 miles to Craigdarroch, Art Gallery of Greater Victoria, & Government House & Grounds -- nice all around. (I reviewed Craigdarroch separately.) The fabulous Royal BC Museum (also reviewed separately) is a "stone's throw away."The food at the bar - Q Lounge - is delicious! Really enjoyed the oysters, best fish & chips, pretty ok chirasushi, lovely Q gin cocktail, called the 1908. However, we thought the service all around to be mediocre at best: We waited 10 minutes past the time we'd called ahead for a cab. Staff was confused about the location of the "business center," which turned out to be one computer with a printer low on ink toner. Afternoon Tea was way over-priced at $75 for mediocre sandwiches & negligent service - really hard to get her attention! (AND we had to fish our own teabag out AFTER she'd told us she'd return to do it after the timer ran out!) Our room had a lovely view of the back alley which was utilized all day by a very noisy crane/machinery of some sort. The best part of service was the cheerful & helpful housekeeping staff and Elsa the very competent & friendly bar-tender. So, would I stay there again? Probably not -- I might try the Huntingdon Manor or the Marriott next time!
There no better location and view superior yo this hotel. Service is excellent. Staff are friendly and be helpful. You feel very welcome here. The rooms are clean as well as the bathroom and shower. Definitely will chose this location next year.
This old dame of a building about 109 years old. They have recently upgraded much of it. Many rooms look right out onto the inner harbor which is beautiful. The hotel restaurant is expensive with great food, yet there are lots of other places to eat within walking distance.
Our stay at the Fairmont Empress had some highs and lows. The good- well, obviously, it is the center of Victoria- it's like staying in the castle at Disneyland. So iconic and so central. It's a special thing to do at least once.Service wise the staff are very very nice and they have a great service where they email you and ask if you'd like to checkin online. SUPER easy. Then the bellman has your key and hands it to you as you get out of your car. We never even saw the front desk at all.They also were able to- with just about an hours notice- put champagne and chocolate covered strawberries in the room for my wife's birthday. I should have planned ahead more but forgot- I called them and they came through, with everything in the room when we arrived.One negative- I called them to get sheets and blankets for the pull out sofa. The woman said- oh we'll come up and make it for you. I said "no- we'd like to do it ourselves" She went on to say "oh but it's a service we offer" I told her- let me be clear- what I would like is just the blanket and sheets. I want to be able to sit on the couch this evening until we decide to put the kids to bed.Lo and behold, we leave the room and come back to have the sofa bed made- when i asked for it NOT to be. Not the end of the world, but we had to undo it and put the sofa back to hang out that evening. After my tense exchange with the woman on the phone they should have remembered.The other negative- I left a pillow there- a pretty expensive pillow that we carried for medical reasons. I called the next day to see if it was found, and they claimed it was not. I think the cleaning staff just didn't realize it wasn't one of their own and now some other guest is using it in that room. The people I spoke to when I called were not very helpful at all. So, now I have to pay quite a bit of money for a new pillow.These two things left a bad taste in my mouth, but overall it's an incredible and iconic place- definitely worth a stay if you are in Victoria, particularly if just for one night as we were.
The Fairmont Empress is truly sublime. Upon arrival we were greeted immediately by a friendly valet who directed us where to park and offered assistance with our luggage. The young lady who checked us both in and out was professional, knowledgeable and gracious. Every staff member we crossed paths with made us feel welcome and appreciated. We had a lovely room on the 7th floor overlooking the harbour. It took 2 elevators to reach the room but unless you have mobility issues, this was not a concern for us. We had great fun exploring the hotel! Our room was always ready when we returned from our daily outings and the bottled water with turn down service was much appreciated. The location of the Empress must be the envy of every other establishment! Incredible views, glorious gardens and within walking distance to everything. We will definitely be back! If you get the chance to stay here, don't hesitate! Thank you Empress!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 489 rooms
- 2 restaurants
- 1 bar
- 1 pool, hot tub
- fitness centre
- business centre
- gift shop
- internet/Wi-Fi (fee)
- safety deposit box at front desk
- self-parking (fee)
- valet (fee)
- wedding facilities
- wheelchair accessibility
- pet friendly (fee)
- conference facilities
- laundry and dry cleaning services
- One King, one Queen or two Double size beds
- 360 to 430 square feet
- tub with shower
- LCD flat screen TV with in-room movies
- hair dryer
- iron/ironing board
- Internet/Wi-Fi (fee)
- alarm clocks
- maximum occupancy is 3 guests - maximum of 2 children per room.
Resort Location Map
Fairmont Waterfront VancouverVancouver,Canada
- Hotel Contacts
- Extra Info
721 Government Street, Victoria, British Columbia V8W 1W5 Canada
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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