- What's Included
- All Inclusive Features
I loved the hotel Cartagena was the my favorite time of 2 weeks on the coast. The food was always fresh and tasty and the service personnel were the most friendly of anywhere i have been in Colombia. As of most hotels in Colombia there is limited English speakers. I highly recommend the hotel and be sure to take the transfer for the day to trip to Baru or better spend some of the time at the baru decameron resort for good beaches and swimming and all kinds of water sports
I want to start saying that the people that work at the restaurants, the tour services, the bell hopes are amazing. They have great costumer service and are very friendly and helpful.We have been at other Decamerons and we love them. However Decameron Cartagena let us down. The check in process is messy and disorganized. You get to fill up a bunch of forms with the information you had already provided when making the reservation. Then you have to wait anywhere from 1 hour to 2 hours for them to give you the keys to the room. Then you have to go an get cards for the pool towels and even an extra line for the room safe key. They gave us a small room even though a double occupancy room was requested. The toilet was clogged. We requested a room change. They told us it was not possible until the next day. When we got the new room, the air conditioner was not working, the bathroom was leaking and the manager was not available. Normally Decameron hotels are a great place to stay but we will never stay on this Decameron ever again. Another thing. Most Decamerons offer buffet dinner on top of reservations to the specialty restaurants. This one does not. So make sure you reserve your dinner on time or you will be hungry, even though it is supposed to be an all inclusive resort.
I love all Decameron hotels and finally after 4 years I did manage to go there for holidays with family. despite some people complaints that I have been reading in this page I have to say customer service was really good they treat you with kindness all the times. it's hard to say that this is an 3 stars hotel because it is all inclusive and the food is amazing. I have enjoyed every single day there and I hope I can come back more often. about the beach atmosphere (Cartagena atmosphere) talking about people selling stuff men you just have to get used it to because you are in a city that have the highest corruption numbers and people just have to manage to live every day. so be kind and think that they are just working also make sure you ask to native people ( hotel staff members) how much you should be charge for stuff and taxi rates. after that everything should be fine! enjoy!
It's a clean hotel with good food and is close to the beach. You have to make a reservation for dinner, but this is very easy. There is also an option to eat at a restaurant in the city and they will drive you there. It is an all-inclusive hotel that makes it simple and you don't have to worry about paying for drinks and meals separately. The hotel room is simple, has air conditioning and a small safe for valuables.
The custumer services are very rude they don have reapect for the guestBad food, cheap drinks, small pool with hundred of people in it,,mal functiom of AC om the roomsNo amenities, will never come back
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast and lunch
- Unlimited a la carte dinners (reservations required)
- Unlimited domestic drinks (house wine included)
- Dinner at San Pedro Restaurant in the old walled city once per week (reservations required, transfers included)
- Admission to the disco (drinks included)
- Daily activities program
- Introduction to scuba diving in pool (once/stay)
- Nightly entertainment
- 280 rooms
- 5 restaurants
- 3 bars
- Access to the Isla Del Sol Beach Club (transfer to and from the pier, boat transfer, lunch and open bar. Reservations required) ($)
- Complimentary facilities in Old Cartagena with changing room, bathroom, storage, bar, snacks and guest services (10 am to 5 pm, every day except Sunday)
- Day pass to the Royal Decameron Baru (subject to availabilty) ($)
- Gift shop
- Wifi (lobby)
- 1 king-size or 1 queen or 2 twin beds
- Bathroom with shower
- In-room safe ($)
- Balcony (in some rooms)
- Maximum occupancy 4 adults (or 2 adults and 2 children under 12)
Resort Location Map
- Hotel Contacts
- Extra Info
Cra. 1 No. 10-10, Cartagena 130010 Colombia
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.