Decameron San Luis
- What's Included
- All Inclusive Features
Location: Across the road from the beach, 20 minutes drive from restaurants, shops, casinos and discos downtown, 20 minutes from the airport.
Arrived at this resort in January to first find that my room was not ready well past checkin time, and then received some confusing directions to go wait in a room upstairs. Staff were nice during this but they had clearly misplaced my reservation (which i did and prepaid through tripadvisor) I had paid a lot for this hotel ($200AUD) per night which high for the standard of the place and Colombia, but i didn't mind as it was peak season. My room however was disappointing and dilapidated but i accepted this as the bed was comfortable and the AC worked well. Then water started to leak from cracks in the roof onto my bed when it was raining. I reported this to the front desk for them to check and went out for dinner and drinks. When i returned 6 hours later they hadn't checked and the bed was soaked. They then promptly moved me to another room. The allowed me to check it first and it seemed ok so i moved, however once in the room i realized the AC only had one setting, hurricane, the toilet seat fell of when i sat on it and the TV didn't work. Rather than move again i had them fix the toilet and TV and i put up with the AC. There was also no hot water which was annoying but i wasn't risking another move. The staff involved in this part of my stay seemed to find me an annoyance, which i thought was disgraceful behavior given id been moved from one dodgy room to another dodgy room. Breakfast, Lunch and Dinner in the international restaurant were nice and the staff were friendly and attentive. Other people there were behaving like pigs at a trough so if thats not your think and all inclusive hotel isn't for you. I didn't get to try the other restaurants as i they were always booked out and i only found out on the last day you have to line up at 8am to reserve them. The drinks that i had at the bars were nice and strong, and the staff friendly. The snack bar was ok, pretty low grade stuff but ok for a snack. You can only use the wifi in the reception area and you have to get a code from an office thats down a corridor away from reception. Only one code per room per day so if you have multiple devices bad luck. mobile reception around that part of the island was terrible so if you stay here expect to be cut off from the world for a few days, which maybe isnt so bad, but in 2017 the wifi system and procedure at this hotel is a disgrace. When i checked out i was informed i didnt have an airport transfer and the hotel staff were commandeering every taxi that went past. The staff member running the show just pointed for me to stand aside and continued to hail taxis and load other people in front of me. After approaching the point where i would miss my flight i asked a local guy what to do and proceeded to walk up the road away from the hotel to hail a cab. Shared one with a couple who were in the same situation. In hindsight it was a good way to end my stay as it reminded me how little the staff at Decameron cared about me. I'm sorry i inconvenienced them by paying $1000 to stay at their hostel in disguise. 60+ reviews on TripAdvisor and this first one star i have given, truly deserved and well earned by Decameron San Louis.
We stayed at Decameron Sab Luis two nights. We chose this location because of the beach, but we didn't end up using because it was full of people, instead we went to the beach club. Snacks are only served after 2:30 pm, and its the only beach club that doesn't have parking so we had to pay to park across the steet. Room was small and clean. It was difficult to get a reservation for the restaurant but someone cancelled and we were able to make it and service and food was really good. On the other hand, the breakfast buffet and snacks bar there were rude employees. Also snacks one night were all wet; it seems they moved from the kitchen to the snack bar in the middle of the rain, potato fries you can imagine how they tasted. We visited other two Decameron and they looked much better.
This all-inclusive hotel is kind of old and lacks maintenance, but is fairly cheap and the all inclusive plan makes it easier for you to stay on a budget. I recommend the ground floor rooms, this hotel just has two floors and it is easier to move the luggage. Also, ask for the bungalows' rooms, as they are a bit bigger and close to everything.Be sure to rent a lock for the in-room safe, as they don't provide them for free.
My first time on the island of San Andres and I truly enjoyed it. My room was very close to restaurant and the swimming pools. It did have some hiccups on my first night where they put us into a room with the air conditioner not working and we were sweating inside the rooms. We did complained to the front desk and an engineer came by to check on the issue. The one AC unit serves 8 rooms in the complex we were in and it just wasn't strong enough. (FYI: there are no phones in the room, so we walked all the way back to the front desk). Then at right before we went to sleep, someone in the complex was smoking inside the rooms and not knowing that the air is centralized so everyone in the complex was also inhaling that and our room stunk like cigarettes. We had to walk back to the front desk to complain. Finally the next morning, they did switch us over to a better room and I was very happy. Just be persistent and speak to them nicely and they will do however they can to make the situation better. The beach is amazing. You can kayak, snorkel with fishes and the water is super clean and clear. A bit rocky at first, but we wore our water shoes so it was not a problem at all. The food there is ok. Breakfast was my favorite and dinner service is ok. Lunch service was horrible. Drinks were very watered down and you have to wait for a waitress to serve you drinks and cannot get them yourselves unlike the morning service. All in all, it's an all inclusive resort. Can't really expect too much food quality wise. The chefs manning the grilling station are very nice. For restaurant reservations, book the morning of. We were able to book at an Italian restaurant and food was not bad. As they have others to accommodate to, they give you 1 hour to eat, and we had well enough time. I truly enjoyed this stay as they did step up and helped us with the room change and the beach was fun and clean. I would definitely come back.
We went from June 28 to July 2 and enjoyed every single day there. It was 2 rooms as it's 5 of us. Two adults, an 11 year old, 4 year old, and a almost 2 year old. We loved the Rocky Key private island the hotel offers by making reservations to. Is so nice to go there, is where most pictures are from. Also loved the nightly shows when the ballet group visits. Food is good, and always pleasant. For us it was good as we have different age kids they can be picky so buffet worked ok. As for rooms, where clean and roomy. San Andrés is beautiful and the water and beach eo pretty. Only details we don't like and hope they change, knowing is all Decameron hotels is the reservation for restaurants, you must wake up early to make reservations, by 8 am when it opens line is already long, that ruins all sleep and waste of time. Also in order to use WiFi must request pin every single day of stay. That was crazy, should be in total of stay one request and that should be it. So every day we had to wake up for both. I do want to say thank you to supervisor John Meyer (hope I am spelling name right) as he was friendly and nice with us since day one of our stay. Thank you!!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 buffet meals daily plus snacks
- 7 a la carte dinners (reservations required, dress code in effect)
- Unlimited house wine with lunch and dinner, domestic brand beer and drinks
- Daily activities
- Daytime tennis, volleyball
- Pool scuba clinic
- Snorkeling, kayaks, windsurfing
- Nightly entertainment
- 233 rooms in several, two and three-storey buildings
- 3 pools one with children's area
- 3 bars, buffet restaurant
- 2 a la carte restaurants (open based on occupancy)
- Snack bar
- Casino nearby
- Tennis court
- Gift shop
- Scuba diving (fee)
- Night tennis (fee)
- Air conditioning
- 1 double or 2 twin beds
- Cable TV
- In-room safe (fee)
- Bathroom with shower only
- Most rooms have a balcony
- Maximum occupancy 3 adults or 2 adults when sharing with 2 kids
Five hotels in one! - When you stay at the Decameron San Luis you have access to the facilities of all five Decameron Hotels on San Andres Island. (Arrange locally, subject to availability. Reservations required 24 hours in advance.)
Special feature! - Complimentary shuttle service to the other Decameron properties. (Note that the shuttle is not adapted for people with restricted mobility or in wheelchair)
Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Decameron San LuisSan Andres,Colombia
- Hotel Contacts
- Extra Info
Km. 15 South Bay, San Luis, San Andres Island Colombia
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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