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Hotel El Isleno by Decameron

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  • Overview
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  • What's Included
  • All Inclusive Features
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Overview
A casual, friendly and fun-filled resort. Guests may enjoy the facilities at all four Decameron resorts including restaurants & bars at no extra charge.
 
Location: 8km from Gustavo Rojas Pinilla International Airport - San Andres Island airport

tripadvisor Traveler Reviews
  • Mariana C :
Disappointed

It didn't satisfy my expectations. Thou it is all included only the cheaper beer was included. I asked for a lemonade and the bar man mixed lemon juice in a bottle with almíbar and some ice.. the service wasn't good. The accommodations were fine and the best if you compare with the rest of the Decameron of the island. If you go to San Andres take into account that the beaches are public, they are not exclusive for the hotel

  • : County Dublin, Ireland
Amazing resort and staff are so helpful and kind

I can not say one negative thing. Location is perfect right on the beautiful sandy shores. Food here is absolutely beautiful. Pool is great. I want to personally give a special thank you to Jesus Montoya (Jefe DYB) he is such a credit to have working for this company so professional in every way. When our room was not ready for us he promptly sorted the situation out with such a good attitude and professionalism! I also want to mention Samantha from guest relations very nice, helpful and friendly lady and a young guy Jonathon he was very friendly and great at his job... all in all highly recommend this place for couples or for family .... Super in every way ❤️Gracias Jesus Montoya por tu buen servicio y tu profesionalismo 👌🏼

  • dofekus : London, United Kingdom
Nightmare = avoid

In summary (as this is a long read):The hotel is Okish but dont expect luxury or high standards. The hotel is maintained but already dated.The food is OK. We tried drinks at these were average or below.The staff is not friendly, they look and feel as if forced to work in here. Hardly respond to buenos dias.The attention to customer is below poor. Time to resolve issues is below average relaxed latinamerican style.The spa is quite poor.Pools are nice and beach is close.We had high expectations and came to San Andres to relax after a two weeks of various treks around Colombia. The arrival was ok, yet the check in is only at 3pm. Fair enough one can get prepared and spend time around the hotel swimming pools or town.Now all started bad with the room. Only upon entry I saw the hair dryer hanging out dangerously with cables off the wall in the bathroom. This can easily cause deadly incident! The boy who let us in the room said he will report it to the maintenance. Few moments later we realised the bed sheets were dirty and the air con was making a lot of noise. We reported it to the reception. An hour later nothing happened we went to the reception in person. The supervisor Jesus assured it will all be sorted so we went to the pool. Three hours later coming back to the room, well, nothing was done. Called the reception and asked for Jesus - when he eventually picked up the phone his voice was angry and he insisted that everything was done. We asked him to come and see on his own.Four people arrived:1. angered cleaning lady who without saying even a good evening barked at me what was wrong with the room.2. Jesus - who came to the room and didnt say a word to us. His face looked like he was ashamed and angry. He left the room with no explanation and never came back. Not to mention that not a single person said a golden word 'apologies for the inconvenience'3. A maintenance person that basically just banged the hair dryer into the wall where it kept hanging just a bit more closer to the wall.4. Another cleaning lady who was actually nice but didnt talk to us just to the other cleaning lady.Jesus also told us that there wont be any compensation to us as they will resolve all the issues so why we would want anything else? When they all left we went to sleep. Next morning at breakfast Jesus saw us and as if prompted by this went after us to say that the customer service manager will be speaking to us. In the meantime we realised that the AirCon was leaking water on to the floor. We reported it again and went out for the day. The slippery floor could cause a serious accident. When we came back later during the day the room was cleaned but where we left towel on the floor to prevent slipping from the aircon drip was removed and water was accumulating. We went to speak to the customer service lady Samantha, and she said it will all be resolved and basically repeated what Jesus said. She listened to our feedback about the staff and lack of any customer service orientation. And she said they could change us a room but it wont be a quiet one. She called us later to say that they will now have to change us the room as the aircon is faulty! And it will happen the next day. And as a form of compensation they will invite us for dinner for the rest of our stay. We have on purpose went with breakfast only plan to be more flexible as to what and where we eat. So, ok, they tried to come up with something.To our surprise when we arrived to our room it was wide open with an ocean of water on the floor and a guard standing outside. Our things wet and all over the place.They have fixed the aircon. Said the guard. Two hours later we still cant stay in our room. The night manager leisurely comes around and with the steal face listens to our complaint and gives a different room for the night... facing the street and the airport! A quiet night indeed. Apparently the hotel is full. I am close to tears. Havent slept well for two nights in a row and not been able to relax having to deal with the staff and issues.On top of that the staff in general at the hotel is so unfriendly. They all look as if forced to work there. There are no smiles, no conversations, just annoyed looks.We asked yesterday night to talk to the main boss in here. We went to the reception to meet him having received a note this morning but we are still waiting for Mr Jaime Jimenez as he has been since too busy.

  • William T :
Great resort on a worthwhile island

Great hotel. Definitely the best Demcameron property on the island as far as grounds and the pool area goes, as well as the size and quality of the beach. The sunrise at the hotel is amazing as shown in the attached picture. When doing the loop around the island you can stop at the different Decameron properties and grabs some drinks and snacks during your tourist adventure. The only thing I didn't like is that it was a buffet style only at Isleno while the other properties had a la Carte style places to eat with different styles like Thai and Italian. You can go to the other properties to eat but when I went to make a reservation I was told it had to be done at 8am daily and could not make it anytime after. All in all the check in and out was really quick, It's a 5 minute ride from the airport to a drink in your hand, and the staff were pretty good. They even have spots to park your rented golf carts which is a MUST to enjoy the island at your leisure.

  • Keanna G :
Amazing hotel

Definitely the best on the island. The people the hotel rooms the beach the food the drinks everything was great. Especially the people, absolutely everybody you talk to is so friendly. Its a great place to go with the family. The rooms were very nice very spacious and clean and the view was just spectacular.The beach, definitely the best beach on the island crystal clear water and white sandy beaches. Absolutely stunning. Definitely would and will go back. Had no problems with the wifi just after 4 or 5 days the password they give you expires and you have to get a new one from the reception.The only things i have to reclaim about the hotel was the fact that we had to wait 4 hours before we got our rooms and the fact they took our luggages without giving us a chance to go and change. Was also a little frustrating with the tents and chairs on the beach that you had to be in line early to get one because they were limited. Should defintely invest in having more available. And thirdly that it didnt have an area to smoke. No ash trays available either. I dont smoke but my husband and his family do and it was a little frustrating for them. All in all it was an amazing place and will definitely go back one day. Absoluyely loved it there.Take my back to my san andres!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 buffet meals daily
  • a la carte dinners (reservations required, dress code in effect.)
  • Unlimited house wine with lunch and dinner, domestic brand beer and drinks
  • Daily activities
  • Daily sports
  • Evening entertainment
  • Introduction to scuba diving in pool (once/stay)
  • Non-motorized water sports
  • Access to Rocky Cay Beach Club which includes daily lunch, dinner & unlimited domestic beer (reservations required 24h in advance, transportation not included)
  • 220 rooms
  • 1 pool
  • 2 restaurants
  • 3 bars
  • Fitness center
  • Internet business center (fee)
  • Live music
  • Convenience Store
  • Spa (fee)
  • Doctor on site (fee)
  • Laundry Services (fee)
  • Wi-Fi
  • Currency exchange (fee)
  • Scuba Diving (fee)
  • Gift shop
  • Convention facilities 
Hotel Room includes:
  • 1 King + 1 Sofa or 2 Doubles + 1 Sofa
  • Balcony/Terrace
  • Air conditioning
  • Cable TV
  • WiFi
  • Phone
  • In-room safe (fee)
  • Mini-fridge
  • Bathroom
  • Hair dryer 
  • Maximum occupancy 4 persons
Five hotels in one! - When you stay at the Decameron Isleo you have access to all five Decameron Hotels on San Andres Island. (Arrange locally. Subject to availability. Reservations required 24 hours in advance. Transportation not included.)

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Hotel El Isleno by Decameron
    San Andres,Colombia

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Decameron Isleno
Av. Colon Calle 3ra N 6-106 Sector Spratt Bight, San Andres, San Andres Island Colombia

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.