Hotel El Isleno by Decameron

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Overview
A casual, friendly and fun-filled resort. Guests may enjoy the facilities at all four Decameron resorts including restaurants & bars at no extra charge.
 
Location: 8km from Gustavo Rojas Pinilla International Airport - San Andres Island airport

tripadvisor Traveler Reviews
  • rpm911 : Evansville, IN
Where to begin?

There were so many constant issues.... anytime I asked staff, they were pissed off that I didn't speak Spanish even though I was assured the front desk is fluent in English. First of all, my flight was late getting in because of heavy rain. When I arrived at the hotel, they walked me to my room on the top floor on the farthest building from the bar/dining area/front desk. I tried to do some important work for my graduate studies, but apparently the wi-fi is non-existent. When I told the front desk they laughed and said it never works...Then I went to see if I could get some food. The hostess at the dining area said I could not enter. I told her in my best broken spanish that I had been sitting on on airplane for four hours and hadn't eaten all day (it was around 9:00 pm) she told me to try again tomorrow. So I just entered and she chased me down, and apparently saw my bracelet. Then she said I could eat with the other guests. I should have gone hungry because the next morning I was stricken with diarrhea (no I didn't drink the water). The food on the buffet was awful. Some of the fruits and breads were ok, but the prepared food was not at a safe temperature... I was just so hungry I took a chance. That was a bad idea, if it hadn't been pouring rain, I would have gone out to find other options. Apparently there really aren't many close by at that time of night though.So I got a drink at the bar. They have beer and wine, which was ok... then they have their very limited cocktail menu. They will tell you they use premium spirits... total lie... The most premium liquor I saw was Johnny Walker, and that stuff is garbage. No top shelf stuff at all. That would be forgivable if they could make a good cocktail, but they really couldn't. I had several maintenance issues I called the front desk about. They never addressed them. The shower flooded the bathroom every time I got in. They did at least bring me some new towels for that.There was construction, drills, hammers and saws starting in the room below me at 8:30-9:00 in the morning.It's not their fault it rained so much, but they offered nothing to do other than drink when it was raining. I've seen the manager responses to anything negative, and it's always the customer's fault so I expect the same. I'm sure it's my fault he doesn't train his staff in hospitality. The staff were so rude the whole time. Not one or two, but all of them.I did have some fun on the island, but it was definitely NOT in this resort. If you are well traveled you will hate this place, but the property is beautiful... If you are an amateur traveler, and have little to no experience with true luxury resorts... I'm sure this place is right up your ally.

  • eraso711 : Colombia
Vacaciones de fin de año

Excellent hotel, with 5 day and 4 nights is perfect, remember to reserve the restauran very early, around 7am and also the tent for the beach, remember that in Colombia you have to pay this.Please remember to reverse with the view to the beach

  • Oscar T : Bogota, Colombia
They move your reservations as they want because they overbook the hotels

The hotel has a good location, even if is next to the airport is not noisy, the best thing is the beautiful beach and pool, the service is a little bit sloppy, the rooms have some manteinance issues.The weakest link is food and beverage, they sell you this hotel as the best of the brand in san andres, however the food is very average, if you stay for a couple of days it gets repetitive.Be far away from they "Japanese restaurant " is terrible, try the steak restaurant from the aquarium and the one who is a block away from the isleño, those were great picks" we never made it to get reservations to the Italian. By the way if you want to reserve, you need to get like 6am at the pool bar to have a chance to get some reservations, another tip is once you are doing the reservations line, ask your partner to reserve the tents.The worst is the selling policies, I want to be clear, this is not the hotel's fault, is the brand. They overbooked their hotels, and they send you to another one of their choice and doesn't matter how in advanced you booked and paid, they tell you a lot of BS to justify this overselling, but don't accept this because, they will try to compensate with a city tour or something useless. They earn tons of money, make sure they don't screw your vacations very easy.

  • G T :
Nice but not amazing

We usually stay at $50-$60 per night hotels, but at the last 3 nights of our vacation we went to the Isleno. The Isleno looks much better than all other all inclusive hotels that we saw in San Andres but we don't think it worth the cost (more than $300 US a night). The food was nice (but not amazing..) and there a lot of options, but for $30-$40 for a couple you can get much better dinner/lunch in restaurants there. and same for the alcohol and cocktails. The room was nice (but not amazing..) with nice view and the staff was friendly. Bottom line - good for "all inclusive fans" that less care for the value for money.

  • Frano K :
Friendly People and Beautiful Nature

Amazing hotel in a great location, you have the beach in front of you, and it takes nothing to walk there, clear and warm water. The hotel has a delicious breakfast, has plenty of food, and also the dinner was delighful. I made a couple of friends with the Staff, they were very friendly and we got some drinks together. I totally recommend you to stay there.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 buffet meals daily
  • a la carte dinners (reservations required, dress code in effect.)
  • Unlimited house wine with lunch and dinner, domestic brand beer and drinks
  • Daily activities
  • Daily sports
  • Evening entertainment
  • Introduction to scuba diving in pool (once/stay)
  • Non-motorized water sports
  • Access to Rocky Cay Beach Club which includes daily lunch, dinner & unlimited domestic beer (reservations required 24h in advance, transportation not included)
  • 220 rooms
  • 1 pool
  • 2 restaurants
  • 3 bars
  • Fitness center
  • Internet business center (fee)
  • Live music
  • Convenience Store
  • Spa (fee)
  • Doctor on site (fee)
  • Laundry Services (fee)
  • Wi-Fi
  • Currency exchange (fee)
  • Scuba Diving (fee)
  • Gift shop
  • Convention facilities 
Hotel Room includes:
  • 1 King + 1 Sofa or 2 Doubles + 1 Sofa
  • Balcony/Terrace
  • Air conditioning
  • Cable TV
  • WiFi
  • Phone
  • In-room safe (fee)
  • Mini-fridge
  • Bathroom
  • Hair dryer 
  • Maximum occupancy 4 persons
Five hotels in one! - When you stay at the Decameron Isleo you have access to all five Decameron Hotels on San Andres Island. (Arrange locally. Subject to availability. Reservations required 24 hours in advance. Transportation not included.)

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Hotel El Isleno by Decameron
    San Andres,Colombia

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Decameron Isleno
Av. Colon Calle 3ra N 6-106 Sector Spratt Bight, San Andres, San Andres Island Colombia

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.