Hotel El Isleno by Decameron

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Overview
A casual, friendly and fun-filled resort. Guests may enjoy the facilities at all four Decameron resorts including restaurants & bars at no extra charge.
 
Location: 8km from Gustavo Rojas Pinilla International Airport - San Andres Island airport

tripadvisor Traveler Reviews
  • Maritza L :
turquoise clear blue sea

Lots of activities, nice music (creole and others). Natives speak English. Creole is a mixture of English and Spanish. Nice clean rooms with a balcony. Nice gardens and three superb swimming pools (one is a jacuzzi). International food (buffets).

  • OscarEMC : Bogota, Colombia
unfriendly service, below average food, very poor room with plenty of problems

Things start bad from the airport. You pay a lot for transportation service from the airport (which is not included in the basic plan) and then you realize that the ride is about 2 minutes. Check-in took about 45 minutes in a queue of about 6 people and three very very slow and unfriendly employees who kept on asking the same questions that were already provided in the booking, name, address, phone numbers, id numbers, etc etc. The lobby is just too hot as there is no air conditioning, just ceiling fans, so the waiting standing in a queue is very annoying. They told us the room would only be ready between 3 and 5 pm, so we went to the restaurant to eat, food was ok. We got the room but had to wait 25 minutes for some luggage boy to take our luggage from a closed room where they have stored it. When he finally came I had to go inside and point at the luggage because he was so unhelpful that didn't even want to look at the tag that was added by himself to the suitcases. Then we got the room... for some reason the bathroom door was replaced by a curtain!! no privacy in the toilet whatsoever. The luggage boy told us not to leave the balcony door opened because that would cause the aircon to leak... and my thought was ... mmm the aircon is broken... and they are trying to justify it. indeed it was. The very same night it didnt start, I called reception and all they did was come up with a new remote. During the whole night the aircon was making a very loud noise, even though was supposed to be off... i suppose the noise was coming from the compressor outside, so due to the heat and the noise it was a sleepless night. There was a big pool of water in the morning because indeed the aircon was leaking. In the morning at 9:30 I went to the bar to get a glass of juice for my 3 year old son, and a very unfriendly and rud female bar tender told me "i am still cleaning i will be ready in 1 hour"... the bar was supposed to open at 9 and she was supposed to start cleaning at 8... For some reason the tents in the beach must be booked and there was a very long queue and only 1 employee doing the booking. I didn't even try to book it. Pure nonsense if you ask me. For the pool towels you are supposed to keep some piece of paper as a proof that you return them and you are supposed to show it on checkout. Who in their right mind would want to steal and old and decolored water that was used by hundreds of people is beyond my imagination. At lunch some of the food was ok, some was just terrible like the steak, hard and dry... reminded me of south african biltong... but the annoying part was that for some reason you are supposed to wait for a waiter to serve your drinks. After half hour no one had even bother to ask what we wanted to drink so i went to the bar and asked for a coca cola and a glass of water and they barman told me I MUST wait seated for someone to serve it. I just took the bottle and a glass and poured the water it myself and pretend I didn't understand what he was saying. There are plenty of other small annoyances like a children's pool that closes at 6:00 pm and the band playing loud music near the rooms way after midnight. I am not a cocktail man, but cocktails are awful. Juices are awful too, orange juice is just orange flavor powder mixed with water. The restaurant does not have windows and so the heat and wind are not everyones cup-of-tea when it comes to dining. Perhaps another reminder that you are in the tropic. All in all not a great hotel with not so great food, with rooms having plenty of problems and with very unfriendly service. Finally, not a lot of english speaking staff. I saw quite a few foreigners trying hard to explain why they didn't have the towel voucher. One of them was even telling the check-out guy "come check my luggage i don't have your ugly blue towels" hehehe I most likely won't be returning.

  • JoseGSP : Europe
Nice hotel but...

We enjoyed our stay at the hotel. But there were many things that needs to be improved. The check-in took time and everyone had to wait for hours before getting their rooms. The personal was very very friendly cause I speak spanish, but it was not the same with guests who couldnt speak spanish. Booking restaurants and beach chairs is awful, we didnt even tried, people start queing at 7 in the morning and there is no guarantee you might get a booking. Food was ok but not enough for a 5 stars hotel. Wi-fi was very slow. Our room was great in front of the sea. But the main lock was almost broken. I never felt safe leaving our room. Bring also ear-plugs or eaphones: latinamericans on holidays are extremely noisy. Be aware of rooms close to the restaurant and on the new tower. Very noisy until 2 am. This is not a hotel (or an island) where you come to relax. As said before, holidays for latin americans mean party, screaming, drinking and noise. Avoid local long-weekends (it gets crowded with people from the mainland). Nice hotel but i would never come back. Unfortunately I would never come back to San Andres.

  • Daniel S : Stockholm, Sweden
Nice hotell by a wounderfull beach!

The hotell is very nice located by the beach. A five minute walk from the airplane (no need for a cab).You might have to wait for your room because it will not be ready when you arrive. But a smile and perseverance, will get you far! And remember this is the country of "NO", so you need to practise your "BUT, and if you are nice and charmig, so will the staff ;)The room we got was nice and had a view over the sea. It became a bit noisy in the evening. Because of the casino. But not that bad.Its all inclusive and the food is ok - look for the local colombian food, its good. Try the empanadas! A lot of fruits and nice desserts. Stay away from the wine - its bad!If you wanna eat in one of the a-la-carte restaurants you have to que in the morning, witch is a bit stupid, so we never did. Also if you want a beach tent, you will have to do the same. The tents are available from 9-12 and 12-16. We used our towls on the sand. The hotell has got a big pool. Whats nice is that parts of it is for adults.

  • Mariana C :
Disappointed

It didn't satisfy my expectations. Thou it is all included only the cheaper beer was included. I asked for a lemonade and the bar man mixed lemon juice in a bottle with almíbar and some ice.. the service wasn't good. The accommodations were fine and the best if you compare with the rest of the Decameron of the island. If you go to San Andres take into account that the beaches are public, they are not exclusive for the hotel

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 buffet meals daily
  • a la carte dinners (reservations required, dress code in effect.)
  • Unlimited house wine with lunch and dinner, domestic brand beer and drinks
  • Daily activities
  • Daily sports
  • Evening entertainment
  • Introduction to scuba diving in pool (once/stay)
  • Non-motorized water sports
  • Access to Rocky Cay Beach Club which includes daily lunch, dinner & unlimited domestic beer (reservations required 24h in advance, transportation not included)
  • 220 rooms
  • 1 pool
  • 2 restaurants
  • 3 bars
  • Fitness center
  • Internet business center (fee)
  • Live music
  • Convenience Store
  • Spa (fee)
  • Doctor on site (fee)
  • Laundry Services (fee)
  • Wi-Fi
  • Currency exchange (fee)
  • Scuba Diving (fee)
  • Gift shop
  • Convention facilities 
Hotel Room includes:
  • 1 King + 1 Sofa or 2 Doubles + 1 Sofa
  • Balcony/Terrace
  • Air conditioning
  • Cable TV
  • WiFi
  • Phone
  • In-room safe (fee)
  • Mini-fridge
  • Bathroom
  • Hair dryer 
  • Maximum occupancy 4 persons
Five hotels in one! - When you stay at the Decameron Isleo you have access to all five Decameron Hotels on San Andres Island. (Arrange locally. Subject to availability. Reservations required 24 hours in advance. Transportation not included.)

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Hotel El Isleno by Decameron
    San Andres,Colombia

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Decameron Isleno
Av. Colon Calle 3ra N 6-106 Sector Spratt Bight, San Andres, San Andres Island Colombia

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.