Hotel El Isleno by Decameron
- What's Included
- All Inclusive Features
OverviewA casual, friendly and fun-filled resort. Guests may enjoy the facilities at all four Decameron resorts including restaurants & bars at no extra charge.
We chose this hotel seeing as it is the flag ship of the Decamerons on the island , But then again we found her to be floundering badly and taking water on fast . It was near to impossible to get a hot meal every thing is cold in the buffet . and the choices were cold pork, fish, chicken or beef . some of the staff were very helpful but the majority did not care, I speak Spanish but that did not change much .The Colombians are supposed to be a proud people but to let this island get to this state is criminal !!! as we waked around we felt like we were in aleepos Syria the buildings looked bombed out and full of filth . we were glad to leave but felt sorry for the people and animals living there.
I will try to be as positive as possible, but what a complete disappointment, I always like to read reviews and see what others experience and sometimes I cannot believe what I am reading, how could things go so wrong on vacation...well I am hear to tell you how...We were looking forward to our vacation and thought we were going some place south enough that at least the weather would be good.....although never a guarantee ...it rained for 6 days...I mean RAIN, vertical, horizontal, diagonal....RAIN.As if that was not disappointment enough...the hotel was a disaster...sewer pipes backed up, urine and human excrement near the buffet dining area, the smell was too much to handle. I could walk out of my hotel room carrying my safe.The service was simply heartbreaking...we always try to be respectful while visiting another country and try to make every effort to speak in the host language but it was made quite clear that we were not welcome at this hotel. After day 3, I was so tired of being ignored I cleared our plates from the table myself and filled our coffee in the morning...we made 3 attempts to make dinner reservations, the last attempt our airline contact spoke on our behalf and made the reservation for us, however we still had to wait for our number to be called, 10 minutes later, when our number was called we were told everything was booked, 3 mornings in a row waiting over an hour to reserve and every time we were told there was no availability.....Internet was little to none existent.We were told the beach was a public area...forget about reserving a chair...the hotel never had any chairs left by 9:00 am, mind you we only made one attempt because we only had one day of "sun" ...we approached a local who had chairs to rent, 2 chairs were $35USD but he had none left for the morning, when we returned in the afternoon they were $65USD...the hotel and surrounding area was very dirty, garbage, dirty diapers etc....The is a lot of noise too...dogs barking, 2 nights we had music until 6:00am...but in all honesty it was the service that broke us.I would not recommend going to this hotel, I would not recommend traveling to this island.
We have stayed in many hotels on the Island but Isleno is by far unbeatable for. Cleaness, Selection of food, liquor, the rooms with the view of Jhonny cay is a photographer dream due to colours etc... The staff will break their backs for you so that you are comfortable, I can't say enough of this beautiful location and it's island. Go see it for yourself be open minded you will not regret the Isleno. Thank you Indira and your co workers you made this Island paradise more beautiful with your outstanding service.
I'm gonna explain my experience being as objective as I can be:1- Installation: The hotel is very pretty, with a great pool and in front of a beautiful turquoise caribbean beach, so this sound like paradise right? Well it isn't. First thing that doesn't feel like a 5 star hotel are the rooms that looks like a 3 stars hotel, no wifi even when they say it does have in every room (we were a family with four rooms in different buildings and non of them had, so it wasnt coincidence), and the dining room is over crowded all the time.2- Service: very very poor service, they don't do anything to make it easy, everything is so hard to do, if you need an extra towel be prepared to do 5 steps and to talk to the manager to get one. I can't explain here the feeling of not being welcome there.3- food and drinks I think are average, isn't great but not bad. The only thing that bother us was that you have to order the drinks in the meals (that's not a problem by itself, but if the waiters never pays attention to the clients it is)4- avoid going to the restaurant rocky key and San Luis, don't deserve the travel. 5- we get a good impression of the restaurant the islander, and the afternoon we spend on the Decameron aquarium.Overall I would not come back, and the shame on that it's that you don't have alternatives in that beautiful island.We were a group very diverse (young and old people) with different nationalities and all have the same view of it.Hoping this can get the managers of the hotel to change, because that paradise deserves something much better.
Loved this hotel, and every aspect of it!! The staff since we checked in was nice. The location is great. The food was delicious, great buffet with a varieties of choices for breakfast, lunch and dinner. The room was spacious and comfy. Highly recommended and can't wait to come back.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 buffet meals daily
- a la carte dinners (reservations required, dress code in effect.)
- Unlimited house wine with lunch and dinner, domestic brand beer and drinks
- Daily activities
- Daily sports
- Evening entertainment
- Introduction to scuba diving in pool (once/stay)
- Non-motorized water sports
- Access to Rocky Cay Beach Club which includes daily lunch, dinner & unlimited domestic beer (reservations required 24h in advance, transportation not included)
- 220 rooms
- 1 pool
- 2 restaurants
- 3 bars
- Fitness center
- Internet business center (fee)
- Live music
- Convenience Store
- Spa (fee)
- Doctor on site (fee)
- Laundry Services (fee)
- Currency exchange (fee)
- Scuba Diving (fee)
- Gift shop
- Convention facilities
- 1 King + 1 Sofa or 2 Doubles + 1 Sofa
- Air conditioning
- Cable TV
- In-room safe (fee)
- Hair dryer
- Maximum occupancy 4 persons
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Hotel El Isleno by DecameronSan Andres,Colombia
- Hotel Contacts
- Extra Info
Av. Colon Calle 3ra N 6-106 Sector Spratt Bight, San Andres, San Andres Island Colombia
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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