Hotel El Isleno by Decameron

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Overview
A casual, friendly and fun-filled resort. Guests may enjoy the facilities at all four Decameron resorts including restaurants & bars at no extra charge.
 
Location: 8km from Gustavo Rojas Pinilla International Airport - San Andres Island airport

tripadvisor Traveler Reviews
  • HAS B :
Very Good but could do better

Vey nice hotel , clean and well situated. The best on the island i would say. However, it took them lot of time to fix a leak in the bathroom. Very slow service in dealing with rooms. the restaurant is the good point: food and service excellent. The front desk very smiling and sympathetic but not effective in dealing with quick matters. It took us 3 days to finally change to a better room with no technical problems. Music band eveynight is a good idea especially for night life on the island.Nice swimming pool and good décors with huge trees and coconuts. Good match of colors too.I would come back of course!!!!A negative point: to confirm the booking, it was not possible on the phone, no English speaker, some call centers who know nothing. Please put a direct line at the hotel and give quick answers to your future visitors.

  • jetsetAE : Portland, Oregon
Badly managed property!

It took the staff at the reception a really long time to acknowledge we were waiting to check in to the hotel. After a long wait, there was no one who could speak English.Then finally, we got some help. Finally checked into the room. The room faced the beach and had one of the best views! Our room's AC was broken and was running in full blast, needless to say it was cold as hell in the room. The AC was also leaking water, the floors were damp, sticky. The huge door to the balcony was so tight, that my husband and I had to work together to push it open!I quickly jumped into the shower so I could step out, only to notice the water was not draining out and water started leaking outside the bathroom.After numerous attempts of repair, they finally gave us another room later that night.The second room all of the problems as the first one, except for the AC. It worked fine and there was no water leaking.These rooms look very modern and spacious, with a killer view. But nothing works in the room!! The restaurants had amazing food in the hotel! The buffet had a very large spread of delicious meals!To sum up: Great location, amazing food, best views from the room, but completely non functional hotel rooms!

  • LMECali_Colombia : Bucks County, Pennsylvania
BEWARE of Decamerons cancelation policy!

I was planning a family trip to San Andres, was difficult to find availability in the Hotel Isleno on the website pages and ended up calling Decameron directly, by mistake I called out a different property name and they booked - 2 rooms for 5 nights in a different hotel in the island. When I called them back they told me they had no availability in the Isleno and to book in another of their hotels in the property which I did not want to do. When I asked to cancel the reservation I had to speak with 4 different people, call 3 different times and get different information. Finally I had to go through a request process in the website, wait for an email response, send back another formal request, with copies of my ID, and then wait for a response to confirm that the refund of the reservation would take 30 working days!! I can't believe that they have such horrible cancelation process for a simple booking of a hotel, today you just cancel with a click of a button. Please beware of their customer service, and cancelation policies that are not up to todays hotel standards. If Colombia wants to improve and compete in the tourism industry, they need to think about their customer first. Completely disappointed! TIP: If you want to book do it through a reputable booking website - do not do it directly with Decameron!

  • JohnandKristine... D : Monterey Park, California
Outstanding Experience

As we continue to experience more of Colombia, we flew into Panama City (Tocumen International Airport) from Los Angeles using Copa Airlines. Copa Airlines is always a great airlines to use - they are efficient, friendly crew members, provide a meal, snacks, liquor and your 1st bag (50 lbs) at no additional cost. We do travel frequently and have stayed at many different types of resorts. For this celebration, we choose to stay at the Decameron Isleno Island in San Andres, Colombia. We stayed for 9 days/8 nights to celebrate our 54th wedding anniversary during the week of December 5th to December 14th 2017. We cannot say enough positive things about the team of professionals within this resort from check-in and out, fabulous bartenders, everyone that worked the buffets and specialty restaurants, housekeeping AND the unbelievable house band plus the different bands brought in each night. We so enjoyed dancing the night away. PLUS, to our surprise and delight, the theme of the resort is Reggie islander style. Reggie music is actually playing all day throughout the resort ! Music played during the evening ranged from Reggie, Calypso, Cumbia, English and much more – WOW…. We thank the management team (Jaime Jimenez and Samantha Powell) and their team of professionals for making our 54th wedding anniversary celebration so special. Thank you to everyone for all your sincere attention and courtesies. We absolutely loved the mix of clients from within the Americas (mostly Central, and South). The main language spoken is Spanish. All guests should always try to communicate in the native language, however, we found that many of the Decameron team of professionals can communicate in English. Our ocean front deluxe room was beautiful – Building 7. The sunsets and sunrises were outstanding. The room was always kept clean, the food in all the restaurants was always fresh and tasty. The bartenders in all the bars were courteous, friendly, and happy to serve whatever they had available. The BEACH is absolutely beautiful – blue waters and white sand. We did find that in December it does rain quite a bit and is very windy. We would of liked to enjoy the pools and ocean more, however, the weather did not stop us from having FUN !!! Overall, we rated this resort a 5 because of the safe environment, friendly and helpful team of professionals, and an absolutely fun experience ! Colombia has so much to offer a traveler and we have only scratch the surface.

  • Rick K : Denver, Colorado
Excellent facility let down by poor service

As with other Decameron properties that I have previously visited, the facilities and location were very good. The hotel was clean, quiet, comfortable and well maintained. However, the check-in snd check-out processes were terrible-extensive waits without any explanation while many employees just stood around behind the desk doing nothing. However, this seems to be consistent with Decameron and is a corporate problem.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • 3 buffet meals daily
  • a la carte dinners (reservations required, dress code in effect.)
  • Unlimited house wine with lunch and dinner, domestic brand beer and drinks
  • Daily activities
  • Daily sports
  • Evening entertainment
  • Introduction to scuba diving in pool (once/stay)
  • Non-motorized water sports
  • Access to Rocky Cay Beach Club which includes daily lunch, dinner & unlimited domestic beer (reservations required 24h in advance, transportation not included)
  • 220 rooms
  • 1 pool
  • 2 restaurants
  • 3 bars
  • Fitness center
  • Internet business center (fee)
  • Live music
  • Convenience Store
  • Spa (fee)
  • Doctor on site (fee)
  • Laundry Services (fee)
  • Wi-Fi
  • Currency exchange (fee)
  • Scuba Diving (fee)
  • Gift shop
  • Convention facilities 
Hotel Room includes:
  • 1 King + 1 Sofa or 2 Doubles + 1 Sofa
  • Balcony/Terrace
  • Air conditioning
  • Cable TV
  • WiFi
  • Phone
  • In-room safe (fee)
  • Mini-fridge
  • Bathroom
  • Hair dryer 
  • Maximum occupancy 4 persons
Five hotels in one! - When you stay at the Decameron Isleo you have access to all five Decameron Hotels on San Andres Island. (Arrange locally. Subject to availability. Reservations required 24 hours in advance. Transportation not included.)

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Hotel El Isleno by Decameron
    San Andres,Colombia

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Decameron Isleno
Av. Colon Calle 3ra N 6-106 Sector Spratt Bight, San Andres, San Andres Island Colombia

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

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