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Hotel El Isleno by Decameron

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Overview
A casual, friendly and fun-filled resort. Guests may enjoy the facilities at all four Decameron resorts including restaurants & bars at no extra charge.
 
Location: 8km from Gustavo Rojas Pinilla International Airport - San Andres Island airport

tripadvisor Traveler Reviews
  • Rick K : Denver, Colorado
Excellent facility let down by poor service

As with other Decameron properties that I have previously visited, the facilities and location were very good. The hotel was clean, quiet, comfortable and well maintained. However, the check-in snd check-out processes were terrible-extensive waits without any explanation while many employees just stood around behind the desk doing nothing. However, this seems to be consistent with Decameron and is a corporate problem.

  • 390jensj :
Could be 5 points..

We arrived at around 6 pm at the Hotel and were greeted by Libardo, he really made us feel WELCOME! Thank you Libardo. We had to wait another 20 mins which we did not mind since Libardo was very nice and helpful.. After the 20 mins we went back to see if the room was ready.. and it was. And Libardo even managed to upgrade us to a suite. Very nice touch. We were super happy about the way everything was going on the first day. The food was great in the restaurant taking under consideration that they have a lot of different tastes to satisfy. The next day I discovered dry cleaning so I thought I get my shirts washed and ironed, it is written on the form that everything handed in before 11am will be back the same day at 6pm. So I filled out the form, put the sign on the door that there is dry cleaning to pick up and went to the reception to inform them that we are leaving for the day and would be back in the evening. I did inform him as well that there was some clothes in the room for dry cleaning, he phoned Housekeeping while I was still at he reception desk. He told me everything will be taken care of. This was 8 am in the morning. When we arrived back at around 5pm, the sign for the dry cleaning was still at the door and the clothes were not picked up, the room was not done either... I was not so happy about that so I went down to the reception to speak to them, I got promised somebody will come the next day early in the morning to pick up the clothes and take care of it. So the next morning around 9 am I saw the cleaning lady and she promised me to make sure it is taking care of and took the clothes with her. We left for the day and came back again in the evening and guess what.. THE CLOTHES WERE NOT RETURNED!! A second day in a row?!?! My girlfriend who is fluent in Spanish went down to the reception and made clear that we are not happy with the service and that we are not paying for the laundry service. Today is day three and I still have not gotten any apologies from anyone and I STILL NOT HAVE MY CLOTHES BACK!! So this morning we went again to the reception and said we just want the clothes back even if they are not washed .. just give me my belongings back! So we will see this afternoon.. I guess I will not have them back.. we spoke in this matter to at least 4-5 people and not one seemed to be bothered or said at least sorry for the inconvenience they caused... This is the one on one in the service industry. The property itself is fantastic, the food is great but guest service is not even one star except for Mr. Libardo. To the MANAGEMENT:invest in your people and train them proper, as soon as somebody is opening such a nice hotel like you have with great guest service on San Andres, you will feel the decline of guests coming back to your Hotel.

  • Mark A : New York City, New York
Perfect place to stay in San Andres!

This was my second time staying at the Decameron Isleno. Although we had a few issues this time around it was still a great stay overall. The hotel is beautiful with great pools and easy beach access. This is definitely the hotel to stay at in San Andres!

  • Christian R : Bogota, Colombia
GREAT PLACE

Nice hotel with a beautiful beach in front and great location. Nice clean room without being luxurious. Grea pools, jacuzzi, beatiful gardens. The buffets were very good and the food was kept hot and are varied. Great creole music by night. Great bar although some few members of the staff are not so friendly. The beach, just beautiful. It´s a great place that deserves to be visited twice or more.

  • Jaime P :
The best Decameron hotel in the island

We randomly choose this hotel out of the 5 the Decameron chain has in San Andres. Based in our judgment, we selected it and we are glad we didn't go wrong. Not only is a two minute ride from the airport (you can even walk to it) but also is the biggest of their hotels and is located right in front of the public beach. Our room was in a separate wing and oceanfront. The staff is helpful, but the waitresses in the Rasta restaurant could smile more. Sometimes they look intimidating, but they still serve you.Internet is big downer, as connection is very limited, but free. Things don't improve anywhere else, as this is an issue affecting the entire island. Special thanks to our waiter every evening during our stay, Oscar. He was not only friendly and polite, he took care of us very well at dinner time. There is a adults only pool in a quiet area and we also went for a facial at the Zion spa (at extra cost). There is a gym near the spa with some cardio equipment and a couple of machines.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 buffet meals daily
  • a la carte dinners (reservations required, dress code in effect.)
  • Unlimited house wine with lunch and dinner, domestic brand beer and drinks
  • Daily activities
  • Daily sports
  • Evening entertainment
  • Introduction to scuba diving in pool (once/stay)
  • Non-motorized water sports
  • Access to Rocky Cay Beach Club which includes daily lunch, dinner & unlimited domestic beer (reservations required 24h in advance, transportation not included)
  • 220 rooms
  • 1 pool
  • 2 restaurants
  • 3 bars
  • Fitness center
  • Internet business center (fee)
  • Live music
  • Convenience Store
  • Spa (fee)
  • Doctor on site (fee)
  • Laundry Services (fee)
  • Wi-Fi
  • Currency exchange (fee)
  • Scuba Diving (fee)
  • Gift shop
  • Convention facilities 
Hotel Room includes:
  • 1 King + 1 Sofa or 2 Doubles + 1 Sofa
  • Balcony/Terrace
  • Air conditioning
  • Cable TV
  • WiFi
  • Phone
  • In-room safe (fee)
  • Mini-fridge
  • Bathroom
  • Hair dryer 
  • Maximum occupancy 4 persons
Five hotels in one! - When you stay at the Decameron Isleo you have access to all five Decameron Hotels on San Andres Island. (Arrange locally. Subject to availability. Reservations required 24 hours in advance. Transportation not included.)

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Hotel El Isleno by Decameron
    San Andres,Colombia

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Decameron Isleno
Av. Colon Calle 3ra N 6-106 Sector Spratt Bight, San Andres, San Andres Island Colombia

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.