Royal Decameron Aquarium
- What's Included
- All Inclusive Features
Our OpinionA complex of circular towers offering a warm West Indian environment and all the services of a first-class vacation in San Andres. The Royal Decameron Aquarium is just like many of the other Decameron Resorts, offer great value, lots of activities and a fun, upbeat atmosphere for all. The resort is great for couples, singles and families alike.
Royal Decameron Aquarium is a unique resort comprised of many circular buildings built out into the stunning ocean of San Andres Island. The hotel's prime location is on Punta Hansa, one of the most touristic and luxurious areas on the island. Its spectacular architecture looking over the sea is a unique feature of the hotel, providing fantastic panoramic views of the Caribbean throughout the resort. Aquarium is also a beautiful spot for snorkeling and other water sports; even hosting the island's most well known diving academy.
Royal Decameron Aquarium invites you to a placid and relaxed spot with many opportunities for fun and entertainment for you and your family. Enjoy our sensational range of activities such as: aerobics, dance lessons, water sports, scuba diving, a special program for children, our spectacular night shows, contests and games. For those who want to continue the party late, the Decameron night club "El Duende" invites you to enjoy an open bar until 2 am.
Location: Built on the water at Punta Hansa at the extreme north end of the island, 10 minutes drive from the airport.
The Decameron hotel/resort is based on the 'all inclusive' concept and we paid like $ 400 per night, The concept itself is good, the way they do it however is not so good. The hotel feels like a 2-3 star hotel. It allready starts with the check-in. We were send to a big room with many chairs where we ladies are sitting behind a big table to do the check in. We had a reservation for a room with a view at the sea but we got a room at the first floor at the busy street side and close to the entertainment center. We couldn't sleep the whole night. The next day they transfer us to a room with a view at the water which was very nice. But the first night out of the 4 was gone..The hotel has 4 a la carte restaurants and 2 buffet. The buffet restaurants are serving exactly the same food. Tastless, cold, overcooked and served at plastic plates. Not to be recommended and you have to take one of the a la carte restaurant. But .... you have to make a reservation and this can only be done at the day you want to have the restaurant.... and this has to be done at the reservation desk that opens at 07.30...... if you come after 08.30, all the restaurants are full so you have to wake up early, stand in line for an hour to make the reservations ... Not a nice way to spend your hollidays!! The food however served in these a la carte restaurants are much better than the buffet restaurants.. The rooms are basic, old but ok. Some renovations however would be appreciated. There is no free wifi. You have to pay $ 3 per hour and there are no special tariffs, so 1 day internet is 24x$3! There are however several public places where you can get free internet. We used the Juan Valdez coffee, 10 minutes away, for our daily wifi. The hotel has no beach but within 10 minutes there is a public beach. The hotel as a relative small pool. We didn't use it. It was quite dirty. Allready at 10 am it didn't look nice. Positive, the staff was friendly and helpful. Therefore, although the concept of the hotel is good, there were several things in this hotel that would, or better should be improved to make the stay more nice and therefore we had mixed feelings about this hotel.
The check in is at 3pm but we got our rooms at 4.30 pm, and we were placed in the worst rooms. Never ever accept to stay in tower 16, it is in front of a discoteck and one of the hotel's restaurants is in the first floor, too noisy! We couldn't sleep at all!In general, the service is very inneficient, they know nothing about customer service and they need to improve a lot to be at the level of other international resorts. If you have another option take it!
The only good thing was the beautiful turquoise water to swim in and the view from the room. The "all inclusive" was terrible and a complete waste of our money. The buffet offered 3 times a day was marginal. The "specialty restaurants" were acceptable but ordinary. The worst part was that we were only allowed to make a reservation "the day of". We actually had to set our alarm clock to get in line by 6:30am or we would not get seating. During the day there is only one small place to get a snack and all I can say is "yuk". There is no pool service! The wine comes out of a box, the soda out of a liter bottle, that could be flat. Alcohol is cheap! If you want a blended drink you have to take what's in the blender. This is a family resort but definiteky the music is geared to 18 year olds and blasted all day. Also, guests from the cheaper hotels are allowed to use the facility. They bring their own music and compete with the pool music. The security guard said they were allowed to do that. We took a couple of pool chairs away from the pool to get away from the noise and were told "these chairs are for the pool". I've said enough...but for sure will never go to a Decameron! The only reason for a 3 rating is the location.
Decameron Aquarium might not be the nicest hotel in San Andres, but it's my favorite. Most blocks have been erected over the limestone from the coral that originated the island just over the sea. You could say that if you jump from your balcony you would fall in the sea.
I would not mention anything in regards to the degraded condition in which the hotel is. My primary focus is in the absolute poor customer service experience my family and friends underwent during our stay there. I was celebrating my anniversary celebration and a have a party of 13 friends and relatives lodged at this “Hotel”. The staff have some attitude of” I do not care what your problem is, but stay in line and maybe, just maybe someone may want to address your concerns” Forget the all- inclusive thingy. It is all a trap for you to buy their services and justify the high price. The all-inclusive supposed to offer all non - motor water activities at no cost to the guest on the first come first serve basis. Surprise!! Once you get there you will soon realize that is not the case. The Kayaks, windsurfing and other will be available at their mood. For instance, my friend who is an experienced windsurfer wanted to take the equipment to go for a quick surf. They told him “There is too much wind and that was it ” For those of you who know, you actually need wind to propel the equipment. They are just so apathetic and do not want to move a finger for you. Fine! The following day he came back and kindly asked the person in charge, if he could get the windsurfing equipment, since there was not wind. Shocker!!! The response was “No there is not enough wind” and that he wanted to go windsurfing, he will have to pay for the rental. Is this business is even legit? This place is run by a bunch of lethargic staff that has no idea about customer service period. The manager or supervisor should probably get fired along with some of the staff and train them about how a hotel should be run. They need to run a complete review of the people who are damaging the image of the country as a country of lethargic individuals who cannot deliver a decent, I am not asking for excellent customer service, but simply decent one. They destroy the image of the country, San Andres and affect the local economy (Because, my guests who happen to be all European guests will probably never came back, as they do not have anything good to say about the place). Stay away from the bar there is no alcohol of decent quality and when it runs out, they wait until all the inexpensive, cheap alcohol is all gone before they replenish the bar to offer something of decent quality to their guests. I could keep going on and on each every single experience, the towels gone missing, the cold water when taking shower, the dinner reservations is a another DMV experience, the fact that you have to pay for Wi-Fi when every decent hostel has free Wi-Fi in the island, the fact that they do not use COMPUTERS for check –in !! How is that even possible?? This is unreal!!!! If you want to spent a decent time in San Andres please STAY AWAY from this awful hotel. Trust me you will be better off getting a hostel by the beach, for 20 bucks, I bet the customer care will be a walk in the park compared to the DMV experience you will go through, if you still decide to book it.. DO NOT let them fool you with the pics of the rooms and luxury it does not exists there. The only good thing about this hotel is the Decaffe lady on the second floor of the lobby and the location. I will actually report them to the CAMARA DE COMERCIO in Colombia this is the government agency that oversees business/ hotels to protect the users and customers for false advertisement, fraud and so forth.. I have attorney in Colombia who will do the whole process. Cheers!! I stayed at Isleno 10 years ago and we had a great time, great staff and beautiful hotel, also I got married at Mar Azul 10 years ago still a beautiful place I can’t tell about the service though. Perhaps, all the Decameron chain has gone down in terms of quality.. CASABLANCA seems to be highly recommended.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 buffet meals daily plus snacks
- 3 a la carte dinners (reservations required, dress code in effect)
- Unlimited house wine with lunch and dinner, domestic brand beer and drinks, 24-hours
- Daily activities
- Pool scuba clinic
- Kayaks, windsurfing
- Spanish lessons
- Dance lessons
- Kids activities
- Nightly entertainment
- 252 rooms in 16, three and four-storey buildings
- 2 pools including one located in the ocean
- 4 bars including a pool bar and a swim-up bar
- Buffet restaurant
- 3 a la carte restaurants (open based on occupancy)
- Snack bar
- Casino nearby
- Gym nearby (fee)
- Gift shop
- Jewellry store
- Air conditioning
- 1 queen or 2 3/4 beds
- Cable TV
- In-room safe (fee)
- Bathroom with shower only
- Hairdryer, balcony or terrace
- Maximum occupancy 2 adults or 2 adults and 2 kids
Five hotels in one! - When you stay at the Royal Decameron Aquarium you have access to the facilities of all five Decameron Hotels on San Andres Island. (Arrange locally, subject to availability. Reservations required 24 hours in advance.)
Special feature! - Complimentary shuttle service to the other Decameron properties. (Note that the shuttle is not adapted for people with restricted mobility or in wheelchair)
Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Royal Decameron AquariumSan Andres,Colombia
- Hotel Contacts
- Extra Info
Avenida Colombia 1-19, San Andres Island Colombia
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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