Royal Decameron Aquarium
- What's Included
- All Inclusive Features
Our OpinionA complex of circular towers offering a warm West Indian environment and all the services of a first-class vacation in San Andres. The Royal Decameron Aquarium is just like many of the other Decameron Resorts, offer great value, lots of activities and a fun, upbeat atmosphere for all. The resort is great for couples, singles and families alike.
Royal Decameron Aquarium is a unique resort comprised of many circular buildings built out into the stunning ocean of San Andres Island. The hotel's prime location is on Punta Hansa, one of the most touristic and luxurious areas on the island. Its spectacular architecture looking over the sea is a unique feature of the hotel, providing fantastic panoramic views of the Caribbean throughout the resort. Aquarium is also a beautiful spot for snorkeling and other water sports; even hosting the island's most well known diving academy.
Royal Decameron Aquarium invites you to a placid and relaxed spot with many opportunities for fun and entertainment for you and your family. Enjoy our sensational range of activities such as: aerobics, dance lessons, water sports, scuba diving, a special program for children, our spectacular night shows, contests and games. For those who want to continue the party late, the Decameron night club "El Duende" invites you to enjoy an open bar until 2 am.
Location: Built on the water at Punta Hansa at the extreme north end of the island, 10 minutes drive from the airport.
I would not mention anything in regards to the degraded condition in which the hotel is. My primary focus is in the absolute poor customer service experience my family and friends underwent during our stay there. I was celebrating my anniversary celebration and a have a party of 13 friends and relatives lodged at this “Hotel”. The staff have some attitude of” I do not care what your problem is, but stay in line and maybe, just maybe someone may want to address your concerns” Forget the all- inclusive thingy. It is all a trap for you to buy their services and justify the high price. The all-inclusive supposed to offer all non - motor water activities at no cost to the guest on the first come first serve basis. Surprise!! Once you get there you will soon realize that is not the case. The Kayaks, windsurfing and other will be available at their mood. For instance, my friend who is an experienced windsurfer wanted to take the equipment to go for a quick surf. They told him “There is too much wind and that was it ” For those of you who know, you actually need wind to propel the equipment. They are just so apathetic and do not want to move a finger for you. Fine! The following day he came back and kindly asked the person in charge, if he could get the windsurfing equipment, since there was not wind. Shocker!!! The response was “No there is not enough wind” and that he wanted to go windsurfing, he will have to pay for the rental. Is this business is even legit? This place is run by a bunch of lethargic staff that has no idea about customer service period. The manager or supervisor should probably get fired along with some of the staff and train them about how a hotel should be run. They need to run a complete review of the people who are damaging the image of the country as a country of lethargic individuals who cannot deliver a decent, I am not asking for excellent customer service, but simply decent one. They destroy the image of the country, San Andres and affect the local economy (Because, my guests who happen to be all European guests will probably never came back, as they do not have anything good to say about the place). Stay away from the bar there is no alcohol of decent quality and when it runs out, they wait until all the inexpensive, cheap alcohol is all gone before they replenish the bar to offer something of decent quality to their guests. I could keep going on and on each every single experience, the towels gone missing, the cold water when taking shower, the dinner reservations is a another DMV experience, the fact that you have to pay for Wi-Fi when every decent hostel has free Wi-Fi in the island, the fact that they do not use COMPUTERS for check –in !! How is that even possible?? This is unreal!!!! If you want to spent a decent time in San Andres please STAY AWAY from this awful hotel. Trust me you will be better off getting a hostel by the beach, for 20 bucks, I bet the customer care will be a walk in the park compared to the DMV experience you will go through, if you still decide to book it.. DO NOT let them fool you with the pics of the rooms and luxury it does not exists there. The only good thing about this hotel is the Decaffe lady on the second floor of the lobby and the location. I will actually report them to the CAMARA DE COMERCIO in Colombia this is the government agency that oversees business/ hotels to protect the users and customers for false advertisement, fraud and so forth.. I have attorney in Colombia who will do the whole process. Cheers!! I stayed at Isleno 10 years ago and we had a great time, great staff and beautiful hotel, also I got married at Mar Azul 10 years ago still a beautiful place I can’t tell about the service though. Perhaps, all the Decameron chain has gone down in terms of quality.. CASABLANCA seems to be highly recommended.
This is a very good hotel option to stay in San Andres Island with beautiful sea views from all over the places of the hotel including from rooms. Honestly the rooms requires to be refurbished , together with bathrooms , but in general if you are not too demanding , they are acceptable . Buffet services for breakfast , lunch dinners are excellent at the BARRACUDA's restaurant , also you can reserve other restaurants such as LA BRUJA , which is nice for a dinner , and the food is acceptable , do not make a lot of expectations about it.
This is a mixed review but it kind of went downhill at check in. To make our reservation we called the number on the hotel’s website so it’s not like we booked from Trip Advisor or Booking.com or some other 3rd party. We told the reservations person that we would arrive late Friday night and leave really late on Sunday night. I asked if for Sunday they could charge half a day and they said no. I therefore told the lady to book me for checkout on Monday even though I would be leaving Sunday night. She then quoted me COP 1.5M ($510) for both my gf and which I paid up front. We also opted in for included transportation of COP 46k ($16) to and from the airport (this was a mistake) and provided our flight arrival and departure info.The check in process takes way too long and it was during this time that they informed us that we would have to leave our room by Sunday at noon. The lady at the front desk was unable to help with our discrepancy of what we paid for. They asked if we wanted to make use of the safe in our room to which we said yes until we found out that you had to pay for this service and that we would have to come back to the lobby at 11pm for this. So we signed for our room and TV remote control (ridiculous who does this?) and went to our room. I think there are about 10 towers, almost all (or maybe all) sitting on the water we were in room 411 which is on the 2nd floor of tower four, it was a nice view with the only drawback is that other towers looked into our room.The rooms are not Westin or Marriott quality, this is typical beach property with dated and worn equipment but it’s fine.The buffets are decent and we decided it wasn’t worth getting up at 7 am to stand in line for an hour to make reservations at one of the restaurants.Our first morning there we tried to rectify the reservation situation but the guest services office said we had to talk to the person making our reservation as if it was a 3rd party. You could tell by their attitude that they were annoyed that we were bugging them and actually making them work. I asked them to take a look at how much we paid to make sense of our reservation and they said they couldn’t see it in their system. When I offered to show them the confirmation email they refused to see it. Other misc observations: No Beach – This hotels sits on the water and although there’s no beach you can get into the ocean by going down a few steps.Lounge Chairs and Umbrellas – Plenty of lounge chairs and umbrellas. One drawback was the chairnazi who wouldn’t let us open the umbrellas for a long time because of a storm that never cameDrinks – Free drinks but in ridiculously small paper cups which are not at all convenient and certainly not environmentally conscious. Taxi – Don’t get ripped off with the transportation option and just get your own. We ended up getting squeezed into a small taxi with two other people. To confirm the cab for the way back to the airport you have to go to an office and waste time there (this place is incredibly bureaucratic)Mosquitoes – Bring bug juice, they were vicious at night.Towels –Consider bringing your own so that you don’t have to go thru the ridiculous process. Sunday morning I was told to request towels over by the pool. There the lady said that since I was checking out that day that they had already taken me out of the system (even though it was still in the morning and I hadn’t checked out) and that I had to request towels at the reception desk. At the reception desk they said I had to leave a deposit. Really screwed up systems.Nationalities of Guests – I’d say that about half were Colombian. Lots of Brazilians followed by Argentinians and Chileans, a splattering of Americans. Sometimes I felt like the music was catered towards the Brazilians.I’d advise staying at another place which doesn’t rip you off or that requires you to dedicate so much time on their bureaucracies. It’s a shame because properly run this could be a great place to stay at. I think I’ll look at Airbnb or another hotel for my next trip.
This is a very old hotel that has degraded so much that it is impossible for staff to maintain. Rust has surfaced from all metal frames and balconies. The hotel staff is not trained and customer service is practically non-existent. It took 1 hour and 40 minutes to check in. Although the hotel had the Expedia reservation they demanded that a paper copy of the reservation is presented for check-in. The reception had to provide a computer to access the reservation on Expedia and print a paper copy. There was no-where in the hotel instructions that a paper copy is required. The check-in area has rows of seats for the guests to stay in line for check in. The hotel room was absolutely filthy. There was hair on the pillow, the floor and the bath tub. The shower was missing a shower head (it was installed later). The room that was reserved through Expedia was a King Size bed with ocean view. Instead I was given a 2 double room with partial view. The hotel does not even have KING SIZE beds. Only queen. After contacting the guest manager they promised to change me room the following day. On the following day they moved my suitcases in the new room. I came back from the beach and asked for a the key to the new room. They said the room was not going to be ready until 4pm and I had no access to my suitcases until that time. A storm came through at the same time. I was caught in my swim suite waiting for the 4 pm hour to get my new room key. Restaurants could not be reserved.
It is a very good hotel! Before going to Aquarium, I was unsure if Marazul was better. Staying in Aqurium was the best choice. Location is great, right in the center very close to lot of stores and the downtown beach. We stayed in a room right in front of the ocean (waking up watching the sunrise from bed was priceless). We were told that even if we did not get a room with ocean view, we could request a change in the next day. Cleaning could be better. Food in the buffets are ok, the restaurants are much better, but you have to wake up early for reservation (reservations start at 7:30 and there is always a line to get your dinner reserved. But we were able to reserve dinner every night). There are 4 restaurants at this hotel, but you can reserve dinner in other decamerons too. The natural pool is amazing, it is right next a bar. We did not have any issues with staff. They were cordial and helped when needed. We actually had an issue with the light of our room, which was blinking in the middle of night. We complained at the front desk and it was solved in 5 minutes. Staying at Decameron was a great option. Just go and relax!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 buffet meals daily plus snacks
- 3 a la carte dinners (reservations required, dress code in effect)
- Unlimited house wine with lunch and dinner, domestic brand beer and drinks, 24-hours
- Daily activities
- Pool scuba clinic
- Kayaks, windsurfing
- Spanish lessons
- Dance lessons
- Kids activities
- Nightly entertainment
- 252 rooms in 16, three and four-storey buildings
- 2 pools including one located in the ocean
- 4 bars including a pool bar and a swim-up bar
- Buffet restaurant
- 3 a la carte restaurants (open based on occupancy)
- Snack bar
- Casino nearby
- Gym nearby (fee)
- Gift shop
- Jewellry store
- Air conditioning
- 1 queen or 2 3/4 beds
- Cable TV
- In-room safe (fee)
- Bathroom with shower only
- Hairdryer, balcony or terrace
- Maximum occupancy 2 adults or 2 adults and 2 kids
Five hotels in one! - When you stay at the Royal Decameron Aquarium you have access to the facilities of all five Decameron Hotels on San Andres Island. (Arrange locally, subject to availability. Reservations required 24 hours in advance.)
Special feature! - Complimentary shuttle service to the other Decameron properties. (Note that the shuttle is not adapted for people with restricted mobility or in wheelchair)
Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Royal Decameron AquariumSan Andres,Colombia
- Hotel Contacts
- Extra Info
Avenida Colombia 1-19, San Andres Island Colombia
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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