Royal Decameron Aquarium
- What's Included
- All Inclusive Features
Our OpinionA complex of circular towers offering a warm West Indian environment and all the services of a first-class vacation in San Andres. The Royal Decameron Aquarium is just like many of the other Decameron Resorts, offer great value, lots of activities and a fun, upbeat atmosphere for all. The resort is great for couples, singles and families alike.
Royal Decameron Aquarium is a unique resort comprised of many circular buildings built out into the stunning ocean of San Andres Island. The hotel's prime location is on Punta Hansa, one of the most touristic and luxurious areas on the island. Its spectacular architecture looking over the sea is a unique feature of the hotel, providing fantastic panoramic views of the Caribbean throughout the resort. Aquarium is also a beautiful spot for snorkeling and other water sports; even hosting the island's most well known diving academy.
Royal Decameron Aquarium invites you to a placid and relaxed spot with many opportunities for fun and entertainment for you and your family. Enjoy our sensational range of activities such as: aerobics, dance lessons, water sports, scuba diving, a special program for children, our spectacular night shows, contests and games. For those who want to continue the party late, the Decameron night club "El Duende" invites you to enjoy an open bar until 2 am.
Location: Built on the water at Punta Hansa at the extreme north end of the island, 10 minutes drive from the airport.
The hotel is overpriced compared with what you get. We paid a lot of money for a room with no air conditioning, no hot water and a bed that smells really bad. There was hair every where on the floor and the sink was cracked. We were told that the AC went bad the day we checked in but talking with other people and even employees, they have been without it for a long time. We were sent to another hotel even though we asked to be sent to el isleño and offered to pay the extra fee. Food and drinks were disappointing.I would definitely never recommend Decameron Aquarium and have no desire to return to San Andres.
After living in Colombia for several months, everyone told me I must travel to San Andres and recommended Decameron Aquarium or Isleno. We ended up staying at Aquarium because Isleno was fully booked. Nearly everything about our experience here was disappointing. The views and the ocean are truly stunning, but there are so many other places (other than San Andres) you can go and have that with a better experience. The check-in process was awkward and unwelcoming. Although our room was clean, the accommodations and decor at Aquarium is dated and underwhelming. A storm came through during our stay, and part of a restaurant collapsed into the ocean and the bridge we had been using to get to our room was closed because of disrepair. This was concerning to say the least. The food and drinks were disappointing and the entertainment was outright bad and uncomfortable to watch as they tried to convince people to participate in dancing and shows. We booked massages for an afternoon. The spa was closed because the employee evidently couldn't make it into work because of the storm, which is fair, but we were never notified and a sign wasn't even posted on the door. We had to track down one of the resort managers to find out any information. The resort offers wifi, which is basically a dollar per hour; however, the employees recommended we not buy it because it does not work well. So we ended up just relying on our spotty cellular service. We were told we could visit Isleno for a day since we wanted to experience the beach. Isleno is WAY nicer than aquarium, and I would say if you are going to San Andres, stay there or don't go at all. However, our experience with the service there was even worse. They were rude and unwelcoming, treating us like trespassers because we weren't actually staying at the resort. When we asked to buy a day pass, they refused us because it was past 10 am and apparently they prefer you book it at least a day in advance (which was ridiculous because the resort was dead). Employees at all of the Decameron resorts appear to be unfamiliar with these policies and are unhelpful in trying to promote good customer experiences. The town is also incredibly underwhelming and very developing nation. I would definitely never recommend Decameron Aquarium and have no real desire to return to San Andres.
Let me start with my dream experience of swimming with rays which is something I will never forget. Amazing and loved every (far too brief) second. However..... waiting for a couple of hours to check in was a disgraceful start to proceedings. Then being given the room immediately above the bar, pool, restaurant and entertainments area was an added shock which we weren't accepting (at this point Vivienna was particularly helpful and lovely). So once we moved rooms to something a little quieter we were a little happier. The rooms are nothing better than 2* quality. Adequate but that's it. The bathrooms are tiny. Everything was completely dated and old. Just not what you would hope for. Then the restaurants which were nothing short of pathetic. It's an all inclusive deal but the options are poor and the service is a disgrace. I've seen more smiles in a funeral parlour. Thank goodness for the lovely Iris who was warm and friendly each and everytime we saw her. One restaurant was way too hot (Barracuda) and the other too busy. Then you have this backwards system of booking for a la carte restaurants which has to be done at certain times only ON THE DAY meaning you must stand in queues for ages before having a hope of booking a table. We don't like the beach so something we loved was the direct access into the water. Otherwise this was disappointing to a different level. It's like Butlins from the 80s. Except the staff made an effort in Butlins. With 2 exceptions they certainly didn't here!!!!!! Shame coz it's potential is limitless. Gutted.
Hotel aquarium is overpriced compare with the service you get. We pay $700 for 3 nights. By the time we get there we were advised that we should wait until 3:00 pm in order to have our room ready which is understandable, but they never told us that we have to wait 2 hours in a meeting room with 50 more people awating for one person to call your name and deliver us the room key and the TV remote control.The lack of technology is unbelievable you feel like you are in the earlys 80.In the room the windows blinds are destroyed and do not work at all so don't expect that the light doesn't bother you in the morning. The minibar is an empty refrigerator.Bathroom is so small, only one person fits and without mention the shower which is very very small.Hotel has 5 restaurant two are buffet an the others 3 require reservation. But you have to wake up at 6:30 am to do the line in order to get a reservation and by the time you get to be the first on the line they tell you ...." we are so sorry but there no more spaces available" so it's almost impossible to have a reservation unless you start doing the line at 5:00 in the morning since you can't make the reservation by phone.Forget sodas because are always flat since they don't have fountain dispenser instead they have 2 coke liters bottle and same thing with beer.I really don't recommend this hotel at all.
A few days prior to my arrival I telephoned and spoke to reception. I explained I booked a room for three nights and since it is my honeymoon I would like to have an upgraded room, perhaps with rose petals strewn upon the bed. I stated I was willing to pay for the extras. Reception said they cannot do the rose petals, but they can give me an upgraded room. Fine!Alas, upon my arrival, I was dismayed to find myself in a regular room. The room had a nice view, as do all the rooms, based on the circular tower construction. The room was clean with nice decor. But since one does not have honeymoons so often in life, I had hoped for more.The buffets served a variety of fresh food, no complaints there. If you want to make a reservation for one of their a la carte restaurants you will have to get up early and wait in line because by 7:30 am there are no availabilities. I can only imagine what it is like when the hotel is fully booked. I booked an excursion through their in-house agency, Over, which also offers airport transportation. The so called taxis that do the airport pickups are mostly dirty old rust buckets without air conditioning. As my wife and I sat in the back seat of an old Chevy we waited to get moving because of the heat, but the tour company wanted to squeeze two more passengers in with us. I got out of the car to remove my luggage from the trunk and object to the cattle car treatment. They acquiesced after a slight protest.The tour company, Over, redeemed themselves thanks to the efforts of the tour guide Rigo, who accompanied us on the seven minute boat trip to Johnny Cay and then on to the Acquarium.If you want to go to a private beach on the island, Decameron owns a small section of beach, Rocky Cay, about ten minutes drive from the hotel. You will need to hire your own taxi, which will run about $25,000 pesos. We arrived there as it opened at 9am and the sand was being raked, but I noticed a lack of attention to detail. Within twenty feet of the on-site restaurant, garbage, which appeared as part of the scenery, lay in mounds just over the property line of the hotel. Beer cans washed ashore were now part of nature. Lunch or dinner is available at the restaurant, but there is not the variety found at the hotel´s buffet. On the positive side, there is a bar at the beach with a menu of about tweny mixed drinks. The barman does not serve the watered-down drinks I experienced at other hotels! Over all, the hotel´s employees are polite, and willing to help. Check in and check out was well organized and we were offered a drink as we waited.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 buffet meals daily plus snacks
- 3 a la carte dinners (reservations required, dress code in effect)
- Unlimited house wine with lunch and dinner, domestic brand beer and drinks, 24-hours
- Daily activities
- Pool scuba clinic
- Kayaks, windsurfing
- Spanish lessons
- Dance lessons
- Kids activities
- Nightly entertainment
- 252 rooms in 16, three and four-storey buildings
- 2 pools including one located in the ocean
- 4 bars including a pool bar and a swim-up bar
- Buffet restaurant
- 3 a la carte restaurants (open based on occupancy)
- Snack bar
- Casino nearby
- Gym nearby (fee)
- Gift shop
- Jewellry store
- Air conditioning
- 1 queen or 2 3/4 beds
- Cable TV
- In-room safe (fee)
- Bathroom with shower only
- Hairdryer, balcony or terrace
- Maximum occupancy 2 adults or 2 adults and 2 kids
Five hotels in one! - When you stay at the Royal Decameron Aquarium you have access to the facilities of all five Decameron Hotels on San Andres Island. (Arrange locally, subject to availability. Reservations required 24 hours in advance.)
Special feature! - Complimentary shuttle service to the other Decameron properties. (Note that the shuttle is not adapted for people with restricted mobility or in wheelchair)
Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Royal Decameron AquariumSan Andres,Colombia
- Hotel Contacts
- Extra Info
Avenida Colombia 1-19, San Andres Island Colombia
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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