JW Marriott Guanacaste Resort & Spa
- What's Included
- All Inclusive Features
The JW has been awesome . From the moment we arrived . Front office staff , bell service Henry , pool personnel, to Dora at breakfast . Dora took the time to answer so many questions my wife had . The breakfast was extremely good. It's been a great relaxing experience for all 3 of us. Great place to just spend time with family and enjoy all the great things JW has to offer. Keep up the great work JW .The Sullivan family
Our first trip to Costa Rica was wonderful. We stayed at JW Marriott for the second half of the trip after staying in Arenal. Traveled as family with teenagers and could not have been happier with the hotel. Here are some notes...We were full paying customers - not on a Caravan tour, not using points and had high expectations. Upon arrival, although I had communicated with hotel many times, our 2 rooms were not connecting or near each other, but down the hall. Initially, very disappointed, but decided to just accept what we were given as we were tired from drive from Arenal. After unpacking, the front desk called back to "upgrade" us to a suite - wow. So nice. At first we declined, but the woman said we should really see it first. We had 2 rooms and a living room. Master bedroom had amazing view of beach with windows on two sides. It was a wonderful upgrade. Thank you so much. Excellent customer service!!Also, one morning our breakfast was taking a long time and we were suddenly running late for a our horseback riding tour. When we asked why it had been 30 minutes for pancakes, they said the computer must not have been working as our order was lost. Again, excellent customer service recovery as they offered us buffet for free and apologized. Both of these times we never had to ask. The hotel staff is very well trained. Many reviews seemed negative, but we had the opposite experience. We are also very picky people and can be hard to please. Overall, the hotel and ranch area is beautiful. It takes about 25 minutes to get into Tamarindo, which we did a few times using private taxi. Typically we stay in boutique hotels and are not Marriott people, but this was still nice. We ate at a few of the restaurants, all very good. Room service ok - just do not order pizza in Costa Rica. There are many people using points and on tours, so just know that going in. Different tour groups every few days.Rooms can be far walk from beach - too bad there are not more staircases instead of having to walk all the way to lobby area to head to beach. But we dealt with it. Request ocean front or beach view, worth it. Beach entrance is rocky, but we knew that ahead of time, so bring water shoes. Surf is rough, not for babies and toddlers, but great for teens. Tamarindo beach was sandier so when we were there for surfing we stayed longer at that beach since it was calmer.We enjoyed activities daily off property - surfing, zip lining, horses - and would spend the afternoon back in pool or on beach, heading to Tamarindo or to hotel for dinner. Very warm, 95 degrees every day, but we loved it. I look forward to returning to Costa Rica! Such nice people.
I decided to do my review on my last day because usually when we get home we get too busy. As everyone has stated it is a beautiful, immaculate resort. They are always cleaning or painting it. The staff members all have been very friendly and accommodating. The only exception are a few guys at the pool bar. We felt like we were their friends. We were there to celebrate our 35th anniversary and they upgraded us to a beautiful room.As everyone has stated the resort is very secluded and you are not able to swim in the ocean at the hotel. This did not bother us because we live at the beach. The seclusion didn't bother us because we took excursions. We booked one with Swiss travel and we were nervous because we heard negative things. But they were great. We did the Palo Verde jungle boat ride and festival. The bus was brand-new, our guide was great and we had a blast. We also booked with another company: Destination Services. We booked the mega combo which included zip lining, hanging bridges, tubing down a quarter-mile waterslide, a 45 minute horseback ride, a buffet lunch and soaking in volcanic Hot Springs. It was a great deal. Their bus was very nice also and their guide went above and beyond. One day we used the hotel transportation to go to Tamarindo we shopped and ate lobsters on the beach which were only about $20. The excursions through companies are a good deal when you factor in transportation and meal costs.As far as the restaurants at the resort we ate at them all, including the three specialty restaurants. The food was very good and we thought the price is very reasonable for a resort, except the steakhouse and lunch prices. The alcohol and breakfast menu prices are very reasonable. I guess our least favorite specialty restaurant was the steakhouse. It took a very long time to get any of our courses. When our steaks came they and the vegetables were lukewarm. But we didn't Say anything because we were so hungry and had waited so long. But when you are paying $50 for steak you expect more. We loved the BlackBerry mojitos from the poolside mojito bar. The server Flor was excellent and very sweet to us.We only have a few complaints. One is you have to call for ice to be delivered to your room and of course they want a tip. The guys at the pool bar will give you ice though. The second is the TV. They advertise they have hi DEF but they didn't.So there are only several channels that speak English and they were fuzzy at times. The third is that the tile floors around the resort and around the pool can be slippery. I could not wear some of my flip-flops. Even though it is a big resort it is very quiet. It reminds me of a Ritz. There are musicians playing on the plaza at night but still pretty mellow. When we stayed in Jaco at the Marriott Los Sueños it had more festive atmosphere. They were always trying to get you to dance, do activities and had lively music playing. But overall we have loved it, thoroughly enjoyed ourselves and we will be back.
Costa Rica is our new favorite destination. This resort is secluded, beautiful, great beaches and good food. We loved the steak house and the sushi the best. Blackberry mojitos by the pool are a must!
I vacationed for 5 days in March 2017 with my wife and two children (11 & 14) . It was our first time in Costa Rica and most likely will not return to this resort. The resort was beautiful and the overall pricing was reasonable but the JW Marriott missed the mark on 1st class accommodations and sometimes attempts to take advantage of their guests. The resort hi-jacks their guests to use on-site restaurants and Hotel operated excursions. Our family did our own research on excursions and we needed assistance from the transportation desk getting around. Our request was met with strong arm tactics to use Swiss Travel Excursions. The transportation desk makes it difficult to leave the property if not on their terms. The travel desk assumes you are ignorant and straight-out lie about other excursions companies. They pretend they are unknown and lie about the proximity of the other companies. They make it difficult for other companies to access the resort and frustrate you into using their accommodations. We escalated our objections to management but they knew we were hostages. Eventually we gave in. JW Marriott has pre-arranged overpriced deals with taxi companies to shuttle you into Tamarindo. The taxi company then attempt to steer you to certain eateries and shops. I felt like I was being played like a dumb tourist. Eventually we give in. We ate in their restaurants. The restaurants are beautifully staged, the service is friendly but the food is not "5-Star". When making a reservation they will pretend that the restaurant is full. They will require an earlier or later reservation. In reality, there is plenty of seating. It's all a scam to create a false demand. By the end of the trip, we stopped making reservations and just walked on in. The Italian food was disappointing. The Steakhouse and Sushi was above average. The best fare was pool-side where my expectations were met with good burgers, yummy shrimp tacos and fruity drinks. The Gelato shop was a hit and I enjoyed the morning breakfast buffet (which was included in my package). At breakfast, Marriott continues to play the same waiting game. Guest are waiting to get into a restaurant when in fact there was plenty of seating available. The pool and Jacuzzis were stunning and I had no trouble finding loungers. The cabana staff was great and were happy to set-up loungers. Food and beverage service was on point. At night, the resort had rotating Kiosk shops selling local products and relaxing evening live entertainment. The rooms were well maintained with modern amenities. All together a nice vacation with a couple of disappointments.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast daily (buffet)
- Lunch daily (buffet and a la carte)
- Dinner daily (buffet and a la carte)
- Unlimited alcoholic and non-alcoholic beverages ordered by the glass including premium brand liquor, beer and house wine
- Land sports
- Fitness centre
- Nature walks Tuesdays and Thursdays at 9 am (time subject to change)
- 310 rooms
- 1 Buffet restaurant and 2 a la carte restaurants (steak house, Asian fusion)
- Mediterranean grill
- Snack bar
- 2 bars including, Pool bar
- 2 pools (Infinity Pool and children's pool)
- Warm and cold whirlpools
- Fitness centre
- Beauty salon
- Games room
- Gift shop
- Meeting facilities
- Business centre
- WiFi internet (fee)
- Car rental desk
- ATM Machine
- Concierge desk
- Foreign exchange
- Laundry and dry cleaning services
- 24-hour room service
- Horseback riding (fee)
- Golf nearby (fee)
- 2 queen-size beds or 1 king-size bed
- 1 full bathroom
- Telephone with voice mail
- Air conditioning
- Cable and satellite television
- Clock radio
- CD player/iPod dock
- Coffee maker
- In-room safe
- Iron and ironing board/Trouser press
- Maximum occupancy of 4
Resort Location Map
JW Marriott Guanacaste Resort & SpaLiberia,Costa Rica
- Hotel Contacts
- Extra Info
Hacienda Pinilla, Playa Avellanas, Tamarindo Costa Rica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.