JW Marriott Guanacaste Resort & Spa
- What's Included
- All Inclusive Features
We arrived late due to flight problems but were able to have cocktails and some nachos at the lobby bar (Nua?)...Clayton the bartender was very welcoming and we enjoyed his company several times during our visit. We dined at both the steakhouse and the fusion restaurants...both were very good with excellent service. Our "ocean view" room did have a distant view of the ocean, but wasn't beachfront (they never claimed it was)...it was a very nice room with all first-class amenities. The pools are nice. Servers came around and took drink orders and took reservations for dinner. Try the juice stand near the pool...excellent. The beach at the hotel is not the best for swimming, but was certainly acceptable. We took a shuttle into Tamarindo but it was too "touristy" for our taste. We would happily return to the JW!!!
We spent 5 nights at this JW and would definitely return. Overall I loved the place. However, all large resorts have pros and cons but the pros outweigh the cons in this case.Let's start with the Pros:Front Desk Staff: They are attentive, delightful and gracious. Although at times they are a bit busy and you have to wait, there is a nice lounge area to wait. We never encountered anyone at the front desk who wasn't working hard to provide incredible service and always with a smile. I think they go above and beyond.Tamarine Asian Restaurant: Some of the best service in this entire resort are the staff in this restaurant. The manager, hostess and waitstaff are all incredible. And...the Tom Yum soup is some of the best I have ever tasted, even in my numerous trips to Thailand. It is a definite must. We stopped in one night after a long day out exploring and the restaurant was about to close. They accommodated us and never made us feel rushed or that we had inconvenienced them. We enjoyed the service and food so much we went back the next night to celebrate my friend's birthday. The staff had a lovely birthday cake for her and made the evening really celebratory. This is a definite must if you are staying at the JW Marriott.Rooms: Amazing. We were first in a ocean view room and then due to a noise issue with a connecting room were upgraded to a beach front room. Both rooms were identical (except for the view) and we loved both of them. The ocean view room we had on the 4th floor was set further back which provided for peace and quiet away from the noise of the pool and music. The beach front room we had was astounding. The view of the sunsets was absolutely gorgeous. The rooms had those reliable incredible comfortable beds that you couldn't wait to crawl into at night, especially after a day of exploring. They are well appointed with great hair products and other toiletries and a deep bath tub and separate shower with two shower heads. The housekeeping service was exceptional.Nau Bar: Nice place for a drink after dinner with pleasant staff.Bell staff: Always hardworking, attentive and pleasant. They get an A+Azul Pool Grill: The sea bass lettuce wraps are to do die for (though a bit pricey at $23 for lunch) and the staff here during the lunch hour is great. They are friendly, upbeat and cannot do enough to make sure you are satisfied.The pool: the pool complex is amazing and very very lengthy. There were always enough chairs but if you want a chair near the beach you need to arrive early. The towel staff are attentive. However the bar staff around the pool need some additional training. They are not attentive and "just do their job." Not much interaction or personal attention here, unlike our experience at the Cancun JW Marriott, where we had exceptional pool side service and the staff made the effort to know our names and what our orders were.Entertainment: there is some lovely entertainment in the main entry area each eveningSpa: This was one of the major disappointments. We had 90 minute relaxation massages at $225 each and they were perhaps a 2 or 3 on a scale of 10. The technique of the massage therapists that both of has was not up to par and made one desire to have the massage end sooner rather than later. The management was however very responsive to our concern and offered additional services with higher trained therapists (which we declined as we were busy doing other activities) and discounted the massage. The manager for the spa and the rooms manager spent a significant amount of time obtaining feedback on how they could improve this service. We did have massages at the Panilla Beach Club for $100 for 90 minutes, which is a 10 minute walk down the beach from the JW, and they were superb.Overall Ambiance: Loved the resort. It is huge and every part of it is well cared for. One downside is they seemed to have a wedding or conference type of event every night and we twice ended up at restaurants that had an event right next to them or below it, which required us to move our table as it was so loud you couldn't carry on a conversation. However both restaurants were quite accommodating and the events never interfered beyond the dinner hour. The sunsets each night were absolutely breathtaking, so make sure to know what time the sun goes down so that you can get your camera ready!If you happen to be there on Friday night there is a shuttle that you can take down to The Panilla Beach Club, a two minute drive, for a superb sunset view, fabulous dinner (very moderately priced), live music and first class staff. They are only open for dinner Friday and Saturday night, so make sure to make a reservation.Overall, this was an amazing vacation with attentive customer service oriented staff who were committed to providing an exceptional stay.We used Go CostaRica which is the transportation service, and has an office at the JW. It was $140 each way, great drivers, prompt, pleasant and well worth it!We used Swiss Travel at the Marriott to arrange turtle watching and had a wonderful guide, Juan Carlos, who was incredibly knowledgable and informative. He actually was the first guide out on the beach that night who spotted a turtle coming ashore and he made sure that we had an unclose and personal view of the nesting process.The concierge was always helpful, courteous and informative.Definitely would recommend this JW Marriott
The JW Marriott holds up to its international reputation for quality and service. The employees were amazing and extremely helpful during our stay. Great private beach and pool right on the ocean. My only comments would be to 1) Play some more upbeat music by the pool during the day. It was very somber at points with continuous chill music2)More insulation between rooms. Could hear others at night.
We had confirmation of a "Guest room, 1 King, Ocean view, Balcony," but were put into a Garden room. We raised the issue with the person checking us in (Sergio), and later the shift manager (Gustavo) and eventually the Front Desk Manager (Van). After hours of time wasted on our vacation the hotel took $33 off our bill. The difference in a garden view and a sea view are huge - see the photos on their website. They admitted their IT system had issues, but were unwilling to make any acceptable resolution. While trying to resolve the issue, the manager never called us as promised. She also said there was no hotel General Manager. There was a temporary GM, Jesus Gonzales, who was from Marriott corporate. Evidently, he had already departed and the hotel did not have an acting GM or an assistant GM? For a property this size, that is impossible. The hotel tried to say our late check out was a concession, but that was given to us just because we were Gold members.Other notes: - We made a spa reservation to use the steam room and they turned it off upon entry for a multi hour maintenance.- Pool is fantastic- Beach is surrounded mostly by rocks- Nothing going on later in the evenings which was surprising for a resort this size- Cleaning forgot to leave new toiletries and had to be reminded multiple times- Weight room needs a facelift- Staff seems nice but not very professional
We spent two wonderful days and nights at the JW Marriott in Guanacaste as part of our 9-day tour with Caravan Tours. This was a highlight of the trip. The resort is magnificent with luxurious rooms. The is a beautiful infinity pool that is very close to a beautiful beach. We enjoyed the buffet meals as part of our tour.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast daily (buffet)
- Lunch daily (buffet and a la carte)
- Dinner daily (buffet and a la carte)
- Unlimited alcoholic and non-alcoholic beverages ordered by the glass including premium brand liquor, beer and house wine
- Land sports
- Fitness centre
- Nature walks Tuesdays and Thursdays at 9 am (time subject to change)
- 310 rooms
- 1 Buffet restaurant and 2 a la carte restaurants (steak house, Asian fusion)
- Mediterranean grill
- Snack bar
- 2 bars including, Pool bar
- 2 pools (Infinity Pool and children's pool)
- Warm and cold whirlpools
- Fitness centre
- Beauty salon
- Games room
- Gift shop
- Meeting facilities
- Business centre
- WiFi internet (fee)
- Car rental desk
- ATM Machine
- Concierge desk
- Foreign exchange
- Laundry and dry cleaning services
- 24-hour room service
- Horseback riding (fee)
- Golf nearby (fee)
- 2 queen-size beds or 1 king-size bed
- 1 full bathroom
- Telephone with voice mail
- Air conditioning
- Cable and satellite television
- Clock radio
- CD player/iPod dock
- Coffee maker
- In-room safe
- Iron and ironing board/Trouser press
- Maximum occupancy of 4
Resort Location Map
JW Marriott Guanacaste Resort & SpaLiberia,Costa Rica
- Hotel Contacts
- Extra Info
Hacienda Pinilla, Playa Avellanas, Tamarindo Costa Rica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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