- What's Included
- All Inclusive Features
This place has gone wayyyyyy downhill since it was the Barceló. I am a local that frequented this place for nights with my wife. The food is horrible now - some of the worst I’ve had in the entire county. Rooms smell like sewage. I am shocked at how this place has downgraded since it became an Occidental. Everything is terrible!!! Must have been an occident!!
We were here for 6 nights this month as part of a Seniors Discovery Tour of Costa Rica.Lots of things were good about this all inclusive resort. We don't drink much, so the free drinks were not a draw for us, however the drinks and bar snacks were fine.Meals at a buffet do become repetitive, but we could always find something to eat , with lots of fresh fruits and vegetables . Meat and fish dishes at the buffet were tough. Our room was clean with a very comfortable bed , and nice balcony with drying racks for wet clothes and bathing suits, a bonus.We were in the 4000 block and found that the noise from the shows didn't bother us much, especially with the balcony door shut.The grounds are beautiful and very well kept. Lots of shade and wandering monkeys and iguanas all around. The 6000 and area blocks seemed to have the monkeys in the trees outside their balconies.The pool area was nice with lots of lounges in the shade. For the most part you could usually find a lounge, but some people still couldn't resist saving them all day. There was little staff presence around the pool to discourage that practice. Bar service at the pool was spotty. And, although there were some designated smoking areas, people still tended to smoke around the pool and on their balconies.The beach area is private , however not good for children or cautious swimmers. There is a map on the grounds as you go out onto the beach designating where it is safe to swim, but there isn't much of a safe area. Between the rocks, the strong tides and crocodiles we stayed out of the water. Watching the surfers and the swimmers trying the fight the tides near the estuary was entertaining.The walk to the town of Tamarindo is about 20 to 30 minutes on a rough road with no sidewalk, however you can get a taxi for about $5.We paid for Wi-Fi but for the most part it was frustrating, so most of our group gave up. It was sporadic anywhere except in the lobby.Our stay was enjoyable in spite of these small challenges, but our biggest suggestion to management is to train your staff to be friendly.From the unsmiling front desk staff, to the avoid eye contact grounds staff,to the beleaguered restaurant staff, please do some staff training in being friendly and at least appear that you enjoy your job. That would make all the difference in reviews of your property. If the staff is friendly, guests can overlook almost any problems.
This was our first time in an all inclusive hotel, and we enjoyed it. The buffet meals were not gourmet, but convenient and the price was right! The hotel was very nice; rooms were large, airy and clean, the grounds were well kept with beautiful landscaping. The entire staff was extremely helpful and friendly. The location was perfect right on the beach. We would definitely stay there again.
We stayed one night at Occidental Tamarindo. However, we were quite disappointed that our expectations, after seeing pictures and reading reviews, were not met.Positives-The grounds incorporate nature, with pleasant landscape design -There is plenty of seating space in the restaurant -There is plenty of seating space in the Commons areas-The location is right next to the beach -The location is outside of the main city square-The drinks were good -The breakfast buffet was good -The guard at the entrance to the parking area was very cheerful, friendly and helpful-The general staff were friendly and said greetings as they passed byNegatives The Room (Superior Room)-We were greeted at the entrance by a big nest of ants on the exterior wall. Many had made their way to the ground, thus we did not feel comfortable setting our luggage down while we unlocked the door-The decorations were dated and the furniture was badly scratched-There was only one layer of white, "blackout" type curtains that did not close properly-The air conditioner was persistently loud -The floors were not clean, as we found a candy wrapper under a chair, dead bugs in the closet and miscellaneous residue on the floor in the bathroom-The bathrooms were not properly cleaned as the mirrors had streaks, there was hair on the walls of both showers and there was residue in areas that should have been wiped or dusted-There were no hand towels or face towels in the bathroom. We had to call the front desk to request hand towels and they provided only one-There was no coffee maker in the room, though there were coffee and tea options along with instructions. We had to call the front desk to request a machine-We were located near the amphitheater, thus loud music played into the night until about 1 a.m.The food-There were plenty of options, however, the quality of the food for dinner and lunch was very low. There was little flavor, some items were hard to chew and some just didn't taste fresh. -The sushi was the worst I've ever had. After trying 3 different types all had the same issue: crunchy undercooked rice with a somewhat burnt flavor-The desserts were primarily gelatin-like items with some food coloring added. Others included whipped creme with yet more food coloring. None of it was flavorful-The waitress came once to take our initial drink order and never came againThe Customer Service -The guard at the front entrance of the hotel was cold, unfriendly and not helpful. He gave us no indication of where to station the car or where to go to access the front desk. After saying hello to him, he didn't even crack a smile then he stared at me the whole time as I waited for my husband to find a place to park the car. Another guard came up and he made comments in Spanish that he thought I would not understand-The receptionist was nonchalant and unfriendly. Additionally, her attire was not appropriate as her skirt barely covered her. We found that very unprofessional. The second receptionist was friendlier but still, unprofessional. -The bar attendant was unfriendly and briskMy Barceló Benefits -We signed up for My Barcelo Benefits online prior to booking. It promised free WiFi, a discount voucher and a welcome gift. When we got to our room, we realized there was no WiFi access thus we had to go back to reception to obtain two receipts with WiFi codes. We never received a voucher or welcome gift, though we inquired about them. We expected a level of quality similar to what was advertised on the hotel website, however our expectations were by no means met. After having stayed at fine hotels, this one, though boasting of it's caliber, was a lacking imitator that couldn't keep up. It's frustrating when one pays a large sum of money and then the service they pay for falls short.That evening, we took our business to a nearby resort and were 100% satisfied with the alternative. Their website, photos and services served as an introduction to a stay that exceeded expectations. We wish Occidental Tamarindo would have done the same.
Beach was amazing. Our room (a duplex) was great and one of the most comfortable beds I ever slept in. Breakfast food was ok but lunch and dinner - not good. I've stayed at many all-inclusive resorts and don't expect gourmet food at all but I'm talking it was at the level where I couldn't chew the steak, hot dogs looked like they had been around for days, chicken wasn't cooked enough - stuff like that. Also the check in process should be improved. I had to go back and ask for WIFI password and instructions, a map for the resort and basic info. When she (Maria was her name I believe) handed me my room and hotel keys and sent me on my way I assumed I would be getting that info from some other staff member but that was not the case. Other than her, all the other staff were wonderful. If food came up a notch to at least the level of other middle-of-the-road resorts I would move up my rating to four star.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- 1 a la carte dinner/person/week w/reservations
- Domestic drinks from 7am-10pm
- House wine w/dinner
- Boogie boards
- Sailing & kayaking once/stay
- Beach volleyball
- Exercise room
- Dance lessons
- Daily activities
- Nightly entertainment
- 1 free kayaking tour to the Las Boulas National Park (subject to availability, reservations required)
- 128 rooms in six 2 & 3-storey buildings
- 1 buffet restaurant
- Restaurant w/a la carte section
- Snack bar
- Room service (fee)
- 1 outdoor pool
- Tennis court
- Exercise room
- Gift shop
- Massage service (fee)
- Internet access (fee)
- Car rental
- Laundry service (fee)
- Medical service (fee)
- Deep-sea fishing (fee)
Hotel Rooms include:
- 1 king or 2 double beds
- Ceiling fan
- Cable TV
- Coffee/tea maker
- In-room safe
- Full bathroom
- Balcony or terrace
- Max occupancy 4 persons, no more than 3 adults
For the Kids - Kids 4-12 can enjoy supervised activities at the Kids' Club from 10am-5pm. Babysitting service available (fee).
Honeymooners - Receive a room upgrade (if available at time of check-in), a bottle of wine & fruit basket, breakfast in bed (once per stay), and a special dinner at Langosta restaurant. Marriage certificate dated within the last 3 months is required upon check-in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Occidental TamarindoLiberia,Costa Rica
- Hotel Contacts
- Extra Info
Playa Langosta, Tamarindo 1150 Costa Rica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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