Riu Palace Costa Rica
- What's Included
- All Inclusive Features
Costa Rican people are always smiling and you can see why this place has it all amazing wildlife,beautifull beaches,rainforest and much more. The Riu palace is perfectly situated with rainforest either side and beach infront.The staff are second to none & cater for your every need. The hotel food was very good with lots of choice,Thumbs up all around. wiil be back.Pura vida !
We came here for the first time on oct 9 2016. We were greeted right at the airport with a smile and a hand shake from Gerry "with a G" when arrived at the hotel on our first day we met a gentleman by the name of Alonso. He remembered what our drinks were. He remebered our names. He was very kind to our group, shared his family photos with us. At the Arenal morning buffet Dania, not sure of spelling. Was also very kind. Took the time to remember our names. The front desk, thr same. Estif went above duty many times. As well as the other front desk ladies. I cannot remember their names. The wedding planner Michelle was super kind and accomodating as we, my wife and I missed our wedding dinner as I slipped on a wet tile. The hotel was kind enough to replace the dinner and grant us a reservation for 15 to krystal. I could go on and on. I am so greatful to the staff at Riu Palace for making our vacation a memorable one. Oh and if by bad luck you need to use San Rafael hospital in Liberia. It also is fantastic.
I absolutely adored this place and cannot wait to return. The only downside is that we booked for only a week not being sure if it was right for us and we were SO dissappointed to leave.Staff were exceptional. Hayley, the Thomson rep, was brilliant and has even set up a little deposit box so people could leave their extra suncreams and toiletries for other guests.....which brings me to the only downside. The shops on site are ridiculously expensive, I'm talking $30 for some basic sun cream and about the same for after sun or bug repellent. Bar staff serve you around the pool - slip them $5 and you'll never wait longer than a couple of minutes to be asked whether you'd like a drink bringing to you. Restaurant staff will still let you in after they close. They'll do absolutely anything for you.The beds are enormous, there is tv, drinks optics, bath, separate shower, dining table, sofa and a fridge full of soft drinks and beer in the room. The soft drinks are really handy for taking on excursions!Top tips: Ask for a jungle facing room. Walking in to that view was incredible and get to see the monkeys loads more than anyone else!Take a walk into the jungle off the beach. It's full of wildlife and you feel like a proper adventurer going in with no tour guide.Go for as long as you can. You'll be majorly disappointed if you have to leave after a week!Book into all of the a la carte restaurants, the food is divine.Take plenty of sun cream, after sun (put it in the fridge in the room for extra relief) and bug spray. Pay a little extra for some really good bug spray and lather yourself every day because the mosquitos are like dinosaurs there!Take dollars, no one bothers with Costa Rican colons even on all of the excursions.Everything else, the hotel will take care of. It really is fab.Ps. No matter what Boots tells you, you DO NOT need to pay £100 for a yellow fever vaccination. You are better off spending your money on the rabies jab and not having to worry about getting up close and personal with animals in the jungle.
This was the third location we visited in Costa Rica on our honeymoon and we joke that we would have appreciated it more if it had been our first. The hotel was very clean, in a great location, and had a lot of delicious meal options! We were very underwhelmed by the level of customer service both in the hotel and on the excursions. It also felt more commercial and touristy than other places we'd been in CR. The pools were always crowded and the staff didn't keep up well with the food/drink trash and dishes which attracted ants and birds. The casino was mostly empty on the nights we were there and aside from the nightly shows in the hotel, there wasn't much to do. The WiFi was terrible and we weren't able to perform the simplest of tasks like checking in to our flight and that got extremely frustrating.
I have to say that this was my least favorite resort. The interiors are not well maintained. The food although a seemingly great menu was either overcooked or overcooked and lacked flavor. The room decor reminds me of an ill kept Miami boutique hotel. We had to be moved from our first room because there were roaches. When we first reported the issue someone came to our room and handed us a can of raid to deal with the issue ourselves. That to me was unacceptable. After calling two times more they finally offered to move us into another room. That room too had roaches. That to me was the deal breaker. There is no atm in the building. You have to go to the nearby casino for an atm. It is a short walk from the resort. The included activities are limited to snorkeling, kayaking, and canoeing. The pools are plentiful but they are not well maintained. The drinks are watered down but they are ok for the mixed drinks. Shots are your best option if you want a buzz. If you go on excursions the ones offered inside the resort are about $50 more expensive then the ones offered on the beach. They are also a lot cheaper if you pay directly the the place you plan to visit. We spent $155 per person for an excursion and when we arrived at the location it was only $6 for the activities. Yes round trip transportation was included in our price but come on. We stayed in the Riu Palace which is marketed as the better of its Riu neigbor but that doesn't seem to be the case. The one next door that os a lot less expensive seems to have nicer grounds, restaurants, and rooms. The only upside to staying here was that the staff was friendly and the nightly shows were truly entertaining. I would not suggest staying here and I won't be back.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily plus 24 hour snacks
- All drinks 24hr (domestic beer and cocktails, select international brands)
- Table Tennis
- 1 introductory scuba diving lesson in the pool
- Daily activities
- Evening entertainment
- Nightclub: Complimentary entrance, drinks are not included.
- 538 Rooms
- 4 Pools
- Spa (fee)
- 5 Restaurants, including: 1 Buffet and 4 a la Carte
- 1 Patisserie & ice cream parlor
- 5 Bars
- Free WiFi
- 5 Conference Rooms (fee)
- 24 Hour Front Desk
- Casino (fee)
- Tennis Court
- Water Sports
- 1 King or 2 Double beds
- Air Conditioned
- Ceiling Fan
- Hair Dryer
- Satellite TV
- Turn Down Service
- Iron & Ironing board
- Liquor Dispenser
- Coffee Maker
- Radio alarm clock
- 110 Volt
- Mini bar (restocked daily)
- Hydro-massage tub
- In-room safe
- Living area with sofa or sofa bed
- Free WiFi
- Maximum Number of Adults 3; Maximum Occupancy 4
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu Palace Costa RicaLiberia,Costa Rica
- Hotel Contacts
- Extra Info
Playa Matapalo, Sardinal Costa Rica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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