Riu Palace Costa Rica
- What's Included
- All Inclusive Features
We went for Christmas and met up with another couple who were our friends. The rooms were spacious and comfortable and clean. There is a bathtub in the room which we never used - hung our wet clothes on it. Pools were nice and plenty of chairs. Bar on floor were lobby was awesome. The location is not near a city so you have to pay for a shuttle to go anywhere. I would not want to drive in Costa Rica. We did enjoy our excursions - ATV riding and the horseback riding, zip lining etc. but as others indicated it is a longer bus ride. Food selection was good. We tried a few of the specialty restaurants. However, a majority of the food at the buffet that should have been hot was lukewarm. We were there on Christmas eve and the buffet was awesome!!! We thought they were preparing for a wedding but it was for everyone to enjoy Christmas. Shops in Coco beach were no bargain. Our luggage was delayed so we had to pay to go to town and shop. At one of the stores they seemed to treat us like the "ugly Americans" when we tired to bargain - not friendly instead treated us rudely. Thank goodness we got our luggage so we didn't have to go back and get more clothes. Enjoyed the weather and being with our friends.
The day my family got there we were ecstatic, it was beautiful, spacious, and we were ready to vacation from the cold NY weather back at home. When checking in initially they couldn't find our reservation. After a few minutes the woman helping us had to call someone else over to help, it was then that they told us they had overbooked our room. The first emotion was pure confusion, how could that be?! We made these reservations months in advance, we were in another country, what were we supposed to do? After speaking to the "manager", crying, he set us up for a night in their sister hotel, hotel Riu Guanacaste (which had an obvious difference in appearance, and not at all up to date, not to mention we had no toiletries.) Then the anger came. So we stayed the night, and then at 12 the next day they called to kick us out of our room, our real hotel didn't do check in until 3 so we and no place to go with our luggage. Finally we checked into the Palace, andddd the rooms we got were wrong. We booked two junior ocean view suits, we got the ocean view but one room had a king bed and the other two queens. We are a family of five, hence the two double rooms. There were little ants throughout the entire room/bed. So that wasn't even the icing to top it off, we wanted one night taken off our bill for the poor service, the frustration, the back and forth from hotel to hotel, and not to mention how expensive this trip was for my family to begin with. Once again we were bounced around back and forth from supervisor to manager and everything in between for about two hours. After much frustration and arguments, we didn't receive one night off of our bill, just the difference in rooms for one night from each hotel and 3 free nights to any Riu hotel within the next year. So two days of our trip were not satisfactory at all and was pure chaos. I truly hope this doesn't happen to anyone else because it was a complete nightmare. The rest of our stay was satisfactory, the rest of the staff was welcoming, warm, and very friendly. I would call in advance of your stay (which you shouldn't have to, hence the reservations) to make sure this doesn't happen to you. Beautiful place and adventures, unsatisfactory reception and reservations.UPDATE: It's now March 20th, more than two months after our stay and we are still fighting with the hotel over the money they told us they would refund us for the difference in rooms. They told us over and over again that we didn't need a receipt even though we specifically requested one because we knew this would be the exact problem. They are now telling us without a receipt they can not give us any money. How do these people expect to run a business?!?! This is absolute bull and to be honest I will never stay with any Riu hotel EVER again!
We went to Riu Palace Costa Rica in January although the weather is really good hotel us definitely not 5 star. Too big and not enough staff especially around the pool. Food OK but nothing special. A la Carte restaurants not worth queuing for only the italian. There is no where to walk to of a night nearest town 25 dollars away by taxi. Also around the pool not enough shade therefore towels are on beds by 5.00am and then the owners don't turn up until 11.00am. All the trips are long distances away by most of the tour operators do your research before you go as there are places nearer.
Absolutely no complains with this resort! The hotel was very nice and staff friendly. Check in was a breeze with no hiccups. Room was quite nice, lots of room with a nice private balcony that I really enjoyed sitting on late at night. Always had lots of towels and toiletries, and if I didn't have enough I just asked and it was brought up immediately. The beds were very comfortable and we slept peacefully every night. Food was delicious! If you didn't like what they were serving in the a la carte restaurants all you had to do was go to the buffet/main dining room and they had something for every palette and plenty of it. Desserts and fruits were unbelievable! We took two tours, one to Nicaragua and the other was the Blue River tour. Enjoyed both immensely though Nicaragua was 5 hours both ways with no washroom facilities and the Blue River was 3 hours each way so a lot of time was spent on a bus. We spent 1/2 a day in Coco Beach shopping which was nice but I did find Costa Rica a little expensive compared to when we were there before or to other countries we have visited. The casino was worth a visit too. The pools and beach were great. Lots of lounge chairs so there was never a problem finding a place to spend the day in the sun. Weather was perfect and so was this vacation. Hats off to Riu for such wonderful hotels.
The greatest compliments I can give to this establishment are towards to the general staff and the organizers of the day trips from the resort. That is about all I can say about this resort. First, there are four non buffet options for dinner none of which take reservations which as a result creates pandemonium among guests when it comes time for dinner. That being said, having previously stayed at establishments that require dinner reservations and quickly becoming blocked from said establishment, I don't know which is worse. Second, the overall décor of the rooms was cheap beyond. having stayed at the paradidus resorts in cancun I cant help but think they tried tragically to duplicate their style. the towels felt dry stiff and lets don't discuss the stained sheets without a full comforter. the room smelled of mold throughout the stay forcing me to spray Lysol almost daily.third, the pool area was very clean and well maintained with semi attentive staff (I will pardon this because of the number of guests) however I would have appreciated a private pool area with a few designated staff. only one staff member was available at the beach area which equated to basically having no staff at the beach area. on to the restaurants. we ate at all but one place. only the steakhouse and Italian places stood out. the breakfast buffet was best earlier in the morning and quickly reminded me of why having a separate no-child buffet will be essential to my travel plans. after 9am the breakfast food was stale and hard. the steakhouse did not require reservations but arriving about 15 min before opening was the only reason we were able to eat there our second night. the lobster was actually good and the salmon was amazing. the lamb chops and seafood pasta were the best dishes at the Italian but skip the buffet. there were no late night (ie after 10pm) dinning options other than the dried out "snack bar" (eww). THE ROOM SERVICE WAS ABSOLTELY HORRIBLE STALE AND DISGUSTING!!! no breakfast options after 11am (how?!) the staff at the uber fancy krystal restaurant were....ok after waiting 1:45 min for the table I was not only hungry but definitely hangry but worse yet, THEY DIDNT HAVE WHAT WAS ON THE MENU!!needless to say I will opt for smaller resorts with better food options or adult only areas. I cannot stand large resorts and this place is exactly the reason why!!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily plus 24 hour snacks
- All drinks 24hr (domestic beer and cocktails, select international brands)
- Table Tennis
- 1 introductory scuba diving lesson in the pool
- Daily activities
- Evening entertainment
- Nightclub: Complimentary entrance, drinks are not included.
- 538 Rooms
- 4 Pools
- Spa (fee)
- 5 Restaurants, including: 1 Buffet and 4 a la Carte
- 1 Patisserie & ice cream parlor
- 5 Bars
- Free WiFi
- 5 Conference Rooms (fee)
- 24 Hour Front Desk
- Casino (fee)
- Tennis Court
- Water Sports
- 1 King or 2 Double beds
- Air Conditioned
- Ceiling Fan
- Hair Dryer
- Satellite TV
- Turn Down Service
- Iron & Ironing board
- Liquor Dispenser
- Coffee Maker
- Radio alarm clock
- 110 Volt
- Mini bar (restocked daily)
- Hydro-massage tub
- In-room safe
- Living area with sofa or sofa bed
- Free WiFi
- Maximum Number of Adults 3; Maximum Occupancy 4
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu Palace Costa RicaLiberia,Costa Rica
- Hotel Contacts
- Extra Info
Playa Matapalo, Sardinal Costa Rica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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