Riu Palace Costa Rica
- What's Included
- All Inclusive Features
I am slightly torn. There were some good things but so much more bad/strange things that I could not give them a good review. We did the all inclusive package. Cons: Roaches - they were centrally located around the coffee area and the response "this is Costa Rica, there will be bugs" by the front staff - no! They sprayed Raid twice and still they came back. They were already overbooked so no where to go. Lights out - at midnight they literally turn off all the lights - lobby included. That is a safety issue bc it gets very dark Restaurants - service ends too early, the lines get long and the wait can be hours long; they have room service which serves very little - sandwiches, salads but no hot food; they also have a 24 hour lounge which serves soggy egg rolls, burger sliders but the buns are rock hard, same for the hotdogs and then there are veggie wraps - the best thing is their nachos Housekeeping - not enough towels no matter how many times we asked; all they do is empty the trash, leave toilet paper, and replace towels - very minimal servicePool towels - there is a towel card and you have to provide it to get a towel at the pool, once you return the towel you get the card back - if you lose the card, there is a $25 charge-I get it but it's an inconvenience Resort access - if you do not use excursion providers the hotel contacts with, you have to walk to the roadway and it's a good walk from the hotelCasino and discotheque- both are onsite; the casino was like a mom and pops set up and the discotheque was empty (and the drinks are not included which didn't make sense) TV - everything is in Spanish except CNN and if they are in English there is Spanish over it so you can't enjoy it either wayFront staff - except for Michelle, most of the front staff reception staff was not friendly Hotel odor - there was this pungent smell outside the rooms and in certain parts of the hotelPros:Beautiful resort - 5 pools, gorgeous landscapes, beach accessBar staff - wonderful! Swim up bartenders Eduardo, Luigi, Nicole, Marco, Greyvin are amazing. And the night bartender by the show room Andres is great. Shows - energetic and entertaining Food options - Krystal was great, there is also Tokio, a steakhouse, Italian, and a buffet onsite Overall, I would never stay at this resort again. The cons far outweighed the pros. I loved most of the staff but the amenities were lackluster esp for the price. And we opted for the palace bc we expected a royal treatment.
We were most impressed by the staff, every single person we met from the bell staff, to pool bartenders, especially Marcos, and in every restaurant, the smiles were warm and welcoming and we were provided gracious assistance. The room and bed was very comfortable, frankly the air conditioning (which is important to my husband and me) was the most consistently cool we've experienced in many, many trips and didn't blow directly on us while sleeping. The spa services were excellent and reasonably priced. The food provided poolside, in restaurants and buffets was beautifully presented and had a wide range of variety. Overall taste of food was good to very good. The liquor is pretty standard but they did offer an aged rum and good Heineken and Imperial beers.I was extremely impressed at the attention to cleanliness and sanitization in the bars and restaurants. More so than I've witnessed in other resorts. Overall we had a great stay. A huge bonus was having the Diamanté Eco-Adventure Park right across the road.This was a highlight of our trip with the Wildlife Sanctuary, zip lines including the Superman flight, and the jump from a platform. Loved Costa Rica and can't wait to go back!!
Spent 7 nights from the 28 of Dec till the 4th of Jan, Had an amazing time!! Staff was very friendly, Alonso at the pool bar is an absolute gem, always made my day to see him!! Food was good, room was always clean, pool was descent to get a lounger, sometimes hard toGet a shaded one, but I'm not an early riser. Shows were really good, first trip I've ever wanted to see the nightly one. Only complaint I have is no cheeseburger on the room service menu haha. All in all a great trip, love the Riu chain. And make sure you venture down the beach to the Monkey Bar!!
I stayed at the Hotel Riu Palace on a family vacation with my husband and two young adult children. All around, the hotel is beautiful. The location was amazing, our rooms were lovely (we stayed in two ocean-view Junior Suites), and the staff was incredibly friendly. The only drawback that we found was that arranging to eat at the sit-down restaurants was a little bit convoluted. Other reviews have described a process of waiting in line before the first scheduled seating time, and either being seated, or getting a beeper to return later when a table becomes available. The first challenge is that the hotel does not particularly spell out that process, so we learned it by trial and error. The second part of the challenge is that with this process, you need to spend a bit of time arranging to have a table, and if you have gotten a beeper, the timing on your return is iffy. It would be my preference to not spend as much time making dinner arrangements as was needed. However, we ate several meals at the Arenal buffet, which was amazing. And our dinners at the steakhouse and Japanese restaurants were outstanding. So, the challenging of eating in the restaurant was worth taking half a "star" away, but the friendliness and helpfulness of the staff as well as the absolute beauty of the location were worth a bonus half star! This was just an amazing place to stay, and we loved it!
Visited Costa Rica for a leisure trip and can not wait to go back. This is mostly because of the outstanding experience we had at the RIU Palace. These people know how to make their guests comfortable and happy. The staff is incredibly friendly and willing to go the extra mile to make the guest satisfied.The front desk, room service, wait staff and entertainment team and even the gardeners all have one thing in common which is true interest in making your visit as comfortable and enjoyable as possible. Everyone is smiling! With thousands of guests at any given time, I was impressed with how many staff members actually called me by my name (and no I wasn't annoying enough for them to remember it).
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily plus 24 hour snacks
- All drinks 24hr (domestic beer and cocktails, select international brands)
- Table Tennis
- 1 introductory scuba diving lesson in the pool
- Daily activities
- Evening entertainment
- Nightclub: Complimentary entrance, drinks are not included.
- 538 Rooms
- 4 Pools
- Spa (fee)
- 5 Restaurants, including: 1 Buffet and 4 a la Carte
- 1 Patisserie & ice cream parlor
- 5 Bars
- Free WiFi
- 5 Conference Rooms (fee)
- 24 Hour Front Desk
- Casino (fee)
- Tennis Court
- Water Sports
- 1 King or 2 Double beds
- Air Conditioned
- Ceiling Fan
- Hair Dryer
- Satellite TV
- Turn Down Service
- Iron & Ironing board
- Liquor Dispenser
- Coffee Maker
- Radio alarm clock
- 110 Volt
- Mini bar (restocked daily)
- Hydro-massage tub
- In-room safe
- Living area with sofa or sofa bed
- Free WiFi
- Maximum Number of Adults 3; Maximum Occupancy 4
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu Palace Costa RicaLiberia,Costa Rica
- Hotel Contacts
- Extra Info
Playa Matapalo, Sardinal Costa Rica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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