Riu Palace Costa Rica
- What's Included
- All Inclusive Features
A good hotel with brilliant staff. Food especially steak house was awesome although after 2 weeks I was wishing they would change the menu. The staff continually offer drinks and we all enjoyed the cocktails.The room was the problem. We lost the "lounge" area as the sofa became the extra adult bed which m ant you had to sit on the bed. The low table then blocked the table so that became a surface not a table. There was four drawers and one in the one bedside cabinet. Not enough storage The room is open plan meaning the bath is in the room, however you could pull a curtain across which offered some privacy for dressing. The wifi is limited to 4 devices per room, may sound ok but with 3 adults phones iPads kindles really a headache The hairdryer was not working and twice they came to repair it. The ceiling fan was unstable and noisy. This was only sorted when management came to sort the faulty safe although it again was reported twice.Would I go there again probably yes.
I stayed here for 2 weeks with my husband. The hotel is very stylish indeed, we had a room on the top floor overlooking the jungle. The room was a bit of a disappointment compared to the rest of the hotel. It is quite large with a nice private balcony and a huge double bed. The bathroom is part of the room, with a large spa bath in the room, the large shower and the toilet do have a door. Water is always hot and the pressure is good. There are 2 sinks and a magnifying mirror in the bathroom, and a hairdryer. A sofa is in the room, air con, a fan, coffee maker (makes tea at a push, if you like your tea I recommend taking a travel kettle) and a fridge which is regularly re stocked. Storage space is not good, 4 medium drawers and a wardrobe, no dressing table with mirror, no clock. I thought the room was well sound insulated until we had new very noisy neighbours toward the end of our stay, when I realised it is not well insulated and we were kept awake late into the night. I recommend ear plugs if you have any trouble sleeping. The room is kept immaculately clean, 4 large towels each day and shampoo/conditioner/body lotion re stocked daily. There are lifts to all floors. The wifi is excellent, free, and available throughout the hotel and grounds.There are 4 restaurants plus the buffet restaurant. All of them are excellent, the only exception is the steak house where we had one OK dinner and one poor. But the service and food and decor in the other restaurants is excellent.The pools are clean, lovely and warm, good quality sunbeds, lots of shade. However, there are no pool toilets, you either have to go to the main building or the steak house restaurant, this is quite a long way, and the absence of people using these toilets suggests to me they are using other facilities! At weekends the hotel gets very busy with short term visitors, and it takes on a very different feel, it was during my first weekend that my Kindle was taken. It was not left lying around, it was in my zipped up bag which was under my sunbed, I went for a quick dip in the pool and my kindle was gone from my bag! The staff in reception, restaurants and bars speak excellent English. They are all very polite and helpful. The animation team work tirelessly and the bar staff work so quickly they are a blur. There are shows at night, they are mostly dancing and miming to songs. They often have music in the bar, the buffet restaurant, and in the theatre before and after the show. However, at the weekend there was no music, just the show, very disappointing, I was expecting something special at the weekend, there is very little to do in the evening as you are far from town, and when there is no music in the hotel the evenings can drag. On several nights one, and sometimes two restaurants were closed, which meant we were unable to eat in the speciality restaurants, they close early at 8.15 and we were unable to get a table.The hotel is beautifully designed, is kept immaculately clean, I have never seen cleaning staff work so hard, our corridor had the floor washed twice daily, walls were washed, skirtings scrubbed. However, the hotel has no feeIing of being in Costa Rica, I felt I could have been anywhere in the world, (apart from palm trees indicating it was somewhere hot) my room overlooked the jungle, and I so enjoyed the sound at night, hearing the monkies and watching the fire flies, but had my room faced the pool I wouldn't have had that experience. The gardens are immaculate, and the views across the sea are beautiful. The hotel next door has a rather more traditional feel, and you can use all their facilities with the exception of dinner,If you are interested in seeing the real Costa Rica, there are trips, some involve a lot of travelling. There is an adventure park nearby with an animal sanctuary and a dramatic zip lining experiences. The town is about 30 minutes away by bus, it costs $15 per person return.We did have a good holiday, not much to do at night, no feel of being in Costa Rica, but lovely food, excellent cocktails, a stylish hotel, beautifully clean and lovely restaurants.
Staff were wonderful and animation staff brilliant. Room massive but a little tired décor as was the hallways but main areas were great and spotless.Food was good with loads of choice. 5 lovely pools but you have to either go into the hotel or the steak restaurant to use the toilet facilities. There are wet floor signs all over the place, even when floors dry. I went to the restaurant to use the loo and slipped on the wet floor - cracked my head on the floor and sustained a lump as big as the palm of my hand (Luckily the x-ray showed no damage) and fractured my wrist and am still in plaster. No-one is allowed to give 1st aid according to our rep because of litigation.claims !! You have to call a doctor inI find it ridiculous that there are not nearby dedicated facilities for the pools with non slip floors as obviously people are wet. The other observation is of course that some people will not bother to go the toilet but use the pool !!! Wish I had.Seemed to have weekend only guests - some of which were very noisyDidn't have any issues with mosquitos
We stayed at the Rui Palace in August with 5 friends. Everything about this hotel is excellent. We stayed in room 1028 on the first floor the room was spacious with a big Bathroom/Shower Room which had a Hair Dryer Also the safe is free. there is also a free mini bar which is kept full... The Maid came in everyday and cleaned to a high standard. All towels were changed every day. The food was absolutely beautiful considering the main restaurant was a Buffet Style. The choice was very varied with theme nights on some evenings. Due to this we never ate in any of the themed restaurants.The Pool bar was very good and the service was very good. All the other Bars were excellent also. The swimming pootl was also very good and there were plenty of Sun Beds available although you need to realise August is the low season. This hotel is right next to the beach where you will find water sports and the odd Big Lizard walking about.On the beach you will also find people who will arrange Trips and excursions at a better price than Thompsons. Look for a guy named Haina he his totally honest and reliable.
We travelled with First Choice from the UK.I adult female, I child of 13 - male22nd August - 5th September 2017The transfer from Liberia airport is only 40 minutes and generally this hotel is the only drop off.First choice have quite a good organisation of the check process which is away from the main reception desk.Upon entering the hotel, you do not appreciate how large it is.Reception area, bright and airy and welcoming.Rooms - out of this world. We had room 2086 which is 2nd floor, facing the garden and pool. The rooms are spacious, bright and exceptionally clean. Lots of plug sockets, fridge refreshments and water replenished every day. An abundance of towels and toilet roll. Air conditioning works a treat and minimum temperature is set for 18 degrees Celsius. Plenty of drawer space and lots of hangers in the wardrobe.Room safe as standard with no additional charge.Main Buffet Restaurant - as you would expect with a variety of international dishes. Bistro style seating indoor and outdoor (although undercover). Food is of good quality with plenty of choice. Waiter service at your table for drinks. Waiting staff are always friendly and polite and greet you warmly. The only criticism I have of this restaurant is that it was lacking any ambience from a back ground music point of view. The tables could be set out differently so it feels less like a large café. Other than that is was great and where we ate most evenings.Steak house restaurant - this is the Papagayo and also is the lunch time buffet bar, so nearest to the beach. Transforms into the steakhouse from around 6pm. The food in here is fab, well cooked and tasty. Plenty of room between the tables and full waiter services for Starters, Main course and desert.Italian Restaurant - We didn't eat here as the menu was a bit restrictive, but we were told the food was good. Lunch can be also taken in this restaurant.Japanese - we didn't eat here as we don't eat Japanese foot.Fusion - This restaurant serves a variety of international dishes however, with a fussy 13 year old, he didn't feel inclined to participate.Attire in the restaurants - Long trousers are not necessary for the gents. There were loads of gents in smart shorts and even t-shirts and women too. The dress code at this hotel is probably the most relaxed I have ever come across despite it being 5 star. 24 hour snack lounge - a variety of hot and cold snacks and pop corn. Drinks dispenser for soft drinks, beer and bottles of wine and cava also available. The lounge has TV's on every wall and it was used to show the Maywether/McGregor boxing match.Coffee lounge - serves a variety of speciality coffees, hot chocolate, and milkshakes along with cookies and cakes.Main Bar - very colourful, staff amazing and will make you any cocktail you require whether or not it is on the menu. Top shelf drinks available without charge.Pools - There are quite a lot of pools at this hotel, with a volley ball pool, a basket ball pool, a couple of quiet pools and the bar pool. There is also an infinity pool which goes into the volley ball pool. Plenty of sunbeds around the pools and plenty of shades provided. No problems getting a spot at any time of the day. All cleaned every morning. Sunbeds all sprayed down every morning and disinfected on a rotational basis. Towels can be exchanged from the hut nearest to the basket ball pool as frequently as you require. Always plenty of fresh towels available.Beach - Do not expect nice yellow sand here, the beach is dark but no less beautiful. Very long in length and a good beach walk can be taken. Lots of wildlife and birds in the adjacent trees.Beach Vendors are plentiful, for tours etc - We used Brothers for all our trips. Ask for RolandoWifi - available 24/7 all over the hotel grounds, sometimes drops out a little by the pool but quickly comes back again.Entertainment - starts at 10am and have a variety of games and activities that you can participate in if you want to. They are no way pushy or forceful. Music is mostly ambient, however, can get a bit loud on weekends.Overall this hotel is large and has a lot of guests, but that didn't stop the service being exceptional and friendly, even with large groups that stay. The staff will happily go out of their way to make you happy. Everything here is included, from the top shelf drinks, 24 hours snacks, and also the Wifi and the in room safe.Tipping - Do not feel obliged to tip if you don't want to. The staff give you great service anyway. We tipped throughout but not always and tipped at the end of our holiday if particular staff had given us great service and looked after us well.Would we go back - absolutely and definitely to a Riu Palace. Awesome experience.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily plus 24 hour snacks
- All drinks 24hr (domestic beer and cocktails, select international brands)
- Table Tennis
- 1 introductory scuba diving lesson in the pool
- Daily activities
- Evening entertainment
- Nightclub: Complimentary entrance, drinks are not included.
- 538 Rooms
- 4 Pools
- Spa (fee)
- 5 Restaurants, including: 1 Buffet and 4 a la Carte
- 1 Patisserie & ice cream parlor
- 5 Bars
- Free WiFi
- 5 Conference Rooms (fee)
- 24 Hour Front Desk
- Casino (fee)
- Tennis Court
- Water Sports
- 1 King or 2 Double beds
- Air Conditioned
- Ceiling Fan
- Hair Dryer
- Satellite TV
- Turn Down Service
- Iron & Ironing board
- Liquor Dispenser
- Coffee Maker
- Radio alarm clock
- 110 Volt
- Mini bar (restocked daily)
- Hydro-massage tub
- In-room safe
- Living area with sofa or sofa bed
- Free WiFi
- Maximum Number of Adults 3; Maximum Occupancy 4
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu Palace Costa RicaLiberia,Costa Rica
- Hotel Contacts
- Extra Info
Playa Matapalo, Sardinal Costa Rica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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