DoubleTree Resort by Hilton Hotel Central Pacific
- What's Included
- All Inclusive Features
Drove from Manuel Antonio to this property and wish that I never made the trip. Long story short. The food is mediocre and the drinks were weak. Lots of kids with families, so avoid if your looking for a quite peaceful trip. The beach is super dirty so don't get your hopes up. What upset me was the staff at the front desk not telling us the truth when the AC went out in the hotel. They kept saying that it would be fixed within the hour on multiple stops at the front desk. It wasn't a big deal for the staff but our room stayed at 90 degrees for the full night. No apologizes and no compensation because it wasn't a big deal. Had to check out after the first night and make hotel changes and a 2 hour drive back south. Lost a whole day on vacation due to this property. Probably the worst all - inclusive stay I've had ever.
I can not say enough how wonderful the staff was at this property. From the moment we arrived Diego, was helpful and informative. Santiago was always helpful booking trips. At one point I lost my wallet and Santiago answered after hours to let me know he had it safe! I was in building 3 and it was clean and well equipped. The concierge was helpful and everyone I encountered went above and beyond. Well done!
We stayed at the Hilton Doubletree resort for 3 days and it was not what I expected. We were given bracelets, towels cards and 2 key cards for the room. We were told that if we did not return the plastic bracelets at the end of our stay it would cost $25 each, the towel cards $20 each, and hotel keys $20 each. The room given to us was in the second bldg on the second floor with no balcony. None of the room on the second floor have balconies. There isn't sufficient lighting in the rooms, our air conditioning wasn't working (even thou a repairman came and said that he had fixed the problem) The room temp was at 27 degrees (but apparently, it was working for him).The beach had no chairs, no umbrellas, the gray volcanic sand had lots of papers, plastics bottles and garbage everywhere. There was not one lifeguard on duty and not one person on the sand nor in the water all day. There was a big sign warning the visitors that the hotel was not responsible for anything that would happen on the beach. There is no air conditioning in the buffet area, entrance area, public bathrooms, seafood restaurant.You need to stay 3 days or more to go to the 2 a la carte restaurants.
This is a review about the new "Premium" program (Building 3). Recommendation: DON'T GET THE PREMIUM, don't waste your money, it seems not worth it, you pay for your private space but non-Black bracelets enter to the Premium space anyway without paying the extra, staff just don't care about it, no personalized attention, no concierge available most of the time, we were there for 5 days in a row and everyone seem to have the same priority, just one-time mini-bar refill, no coffee cartridge refills, no priority in restaurants or reservations, staff is nice but not much people take care of you. Premium reception is just a tent, there is no Premium Wi-Fi (standard speeds up to 3Mbps). Food quality decreased and variety as well, the only staff member who was outstanding and cared about us was Karen, who was working in the Premium section, she is a very hard worker and we've just got best customer service experience because of her, always smiling and caring for everyone. Also, we didn't get our welcome champagne or hot cookies. This is a Premium beta, you guys (Doubletree by Hilton) still need a lot to learn from other Premium all inclusive hotels.
This all-inclusive resort is everything you need for a great get away to Costa Rica. When we first arrived it was different than I expected but not in a bad way, just in a way that took a second to get used to. Here were the perceived negatives but please read on, they quickly turned into good things or things that were easily remedied!-Lots of families with many young children-hotel room was older, used feeling-drinks were weak-main restaurant was a buffet with buffet quality foodAt first I felt like the getaway my boyfriend and I had planned was going to be spoiled by a crowded feeling with lots of screaming babies. However, this was not true. For one, all the families there were locals or from surrounding Central America. This made for a local vibe. The families were also all so attentive and wonderful with their kids. I work at a resort in America and it is not the same vibes, the parents in Central America played with their kids and you could see they wanted this to be a truly family vacation. That being said, I realized that if I wanted a secluded relaxing retreat, we would have booked a stay on an island or a resort boasting of a few rooms! It was fun to have people to people watch and/ or interact with. We also quickly figured out that the beach was the place to be for seclusion if we wanted. There were chairs set up along the edge of the resort looking out at the ocean with iconic palm trees blowing in the wind and trees to sit under if you desire shade! There was never any waits for food, drinks, or activity. The staff handled the day with ease and professionalism every minute of the day!We stayed in a suite looking over the pool area. I highly recommend this, it was in the main area, easily accessible and part of the happenings. The room itself was very nice but nothing fancy. The bed was comfy with a down comforter and very nice pillows! It definitely wasn't the lap of luxury but in reality, we weren't there for the room. We were there for the beach and pool. All that truly mattered at the end of the day was the perfect air conditioning we walked into every time we went to our room, a nice break every once inawhile from the heat!We found that no matter ho much we were drinking we didn't even feel a buzz! Then we remembered that we came from much higher altitude and that was a large reason. Then, we discovered the secret: The Martini Bar! It opens at 7 pm every night and makes delicious, high quality, strong martinis! Definitely pop over there! After that we tried to supplement drinks from the pool bars with drinks from the Mastil bar located in the main building at the edge of the pool. I think the pool bars have good drinks if you figure out what to order and avoid the sugary ones! My favorite was the Chiliguaro which is a tequila shot with a splash of tomato juice! Simple and to the point.At first notice, the buffet was going to leave us wanting more but really, you just need to know what you are looking for. First off, always get the fruit! It was always fresh and delicious. Second, anytime there is fish, get that too. Thirdly, their breakfast is amazing and not somehting you should miss! Other notes: -They have trip advisor staff on location that you can book outings with, which were very fun! -The boogie board rental is super easy and was a fun addition! -The nightly activities were hit or miss but mostly cheesy which was really awesome and made me feel like I was in the movie Dirty Dancing!-If you stay more than 3 nights you get a free dinner at one of the additional restaurants on the property which were more of the fancy fine dining type, and very good!Overall, this place was exactly what we wanted! I think the initial culture shock and getting your bearings, you'll realize this is a wonderful resort with wonderful staff, amenities, and a paradise like feel!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dinner with reservations
- Daytime snacks
- Domestic drinks
- Snack bar/Fruit bar
- Non-motorized watersports: surfing, boogie boards, kayaks
- Fitness room and aerobics
- Daily activities at pool and beach
- Chaise lounges and towels
- Kids club (4-12 years)
- Live nightly entertainment
- 404 rooms
- 3 Restaurants, 2 a la carte: Italian, Seafood
- 4 Bars
- Snack bar
- Fruit bar
- 4 Pools
- 2 Tennis courts
- Water sports centre
- Fitness room and aerobics
- Gift shop
- Internet access (fee)
- Kids club (4-12 years)
- 2 double beds
- Cable TV
- Safety deposit box
- Bathroom with shower
- Internet (fee)
- View of the garden, pool, or ocean.
- Max. occupancy 3 adults or 2 adults & 2 children
For the Kids - Kids club for children 4-12 years, babysitting (fee).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
DoubleTree Resort by Hilton Hotel Central PacificPuntarenas,Costa Rica
- Hotel Contacts
- Extra Info
El Roble 171-400 Puntarenas, El Roble, Puntarenas 5400 Costa Rica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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