DoubleTree Resort by Hilton Hotel Central Pacific
- What's Included
- All Inclusive Features
The most important point to make is---manage your expectations. READ THE REVIEWS---there's a bit of truth in most of them, but take them with a grain of salt. I didn't have high expectations (I usually don't prefer Hiltons), and particularly after i read some of the reviews i was a bit apprehensive. Perhaps because of that, I was very pleasantly surprised. Excuse the length of this review but i want to counter a few of the bad reviews. We needed a place closest to San Jose (to visit family), while allowing some beach time. We've been to the Guanacaste/Tamarindo area--while maybe nicer accommodations and scenery, that area is too far away, on poor roads. From this property, San Jose was ~1 hour away-- perfect. I booked with Chase reward points, and relative to other places in reach of San Jose this was a better value. Even though it was all inclusive I was prepared to get food elsewhere if it was horrible here...First, I can say that the staff is perfectly lovely, especially Jessica (also see other reviews). She is THE BEST. She helped us get a room of our choice, and was SO nice and SO efficient--i can say that she is one of the best hotel staff i've EVER encountered, and i do travel a lot for business. She was genuinely interested in making sure our experience was good, and how we were being treated by the rest of the staff (who were also wonderful). I also think that some of the things that others mentioned may have been addressed-- perhaps the management is trying. For example-- yes, the lobby is not AC'd and it's hot....but as soon as a few people piled up in line at the busy check in time (~3PM), the staff whisked you away to a conference room that did have AC. So check-in was quite efficient. (Note to staff-- the chocolate chip cookie was wonderful but maybe a cool drink to help with the heat would be nice?). I'll try to put some of the other bits/pieces in the context of our experience. We actually saw 3 rooms (stayed in 2) in building 3 -- and all were clean. The ocean view was fantastic from our room-- and i actually could hear the ocean at night (don't like to sleep with AC)--- that was THE most important thing to me, i paid for it (and again, Jessica helped with that). Mold? A little mold smell from the bathroom drain, but OMG, nothing dries here, i'm surprised i didn't get a bit moldy by the time we left... Pillows? terribly flat, i don't know how they get that flat by morning but in the scope of things, not so important. Food? Plenty of healthy and vegetarian choices (greens, fruit, veggie and grain salads, etc). Maybe not 'inspired' but it wasn't cafeteria food either. To some of the other reviews-- i wouldn't say any of the food was 'tasteless' OR 5-star-- but take it for what it is (did you really come to CR for the food?), and for the real effort and attention the staff is putting into it all. As expected, you can basically get food and drink at any time of the day, and it's particularly nice to be able to get fruit at any point..... When we arrived, the staff encouraged us to make reservations at the two restaurants (included in the all inclusive price, but you can order a la carte, get served in a nice atmosphere, and the food is different from the main dining areas). Even though the resort was crowded, we never had any difficulty getting seated right away at any meal. Loved Cana Brava because it's right on the beach and it's lovely to eat under the stars -- local specialties, loved the ceviche. Macondo was a bit more 'inventive' -- reasonably good (also good ceviche!), they're really trying. At both, the 'hosts' were SO accommodating, SO concerned with whether we liked the food (one of my entrees was a bit salty for me, the host noticed I wasn't eating much and he wanted to bring me something else...) and both hosts were SO pleased to see us for a second time....try the restaurants, it's a wonderful experience. The drinks? yes, watered down, but that wasn't what we went for. If anything, I wished for a less-sugary option...The beach? Yes, it's dark sand, and no the water is not 'tropical blue-green' -- this is a country of many volcanoes. However, the water is perfectly swimmable (although we were basically the only ones from the hotel to go in the ocean...). It's a beach with public access but the local teens who come to body surf or hang out are very self contained, and they respect the property boundaries. The pools? A bit cloudy although they are definitely maintained in off hours-- they do have a LOT of traffic throughout the day. This is a place where local families (with kids, kids, kids!) come, for the weekend, and for the winter break-- very few US Americans. I have to say that was one of the best parts of the experience for us (much different from our previous stay in Guanacaste, where there are definitely more Americans and the staff tends to be Nicaraguan)--Tico families seemed to be very 'self-contained', polite, pleasant, not in-your-face-with-an-attitude. Kids were kids, but not intrusively so. They were exceedingly well-behaved at meals, no running around. In one case where kids were fooling around in the next room after 1 am, a polite word was enough and not a peep after that....very refreshing. We basically vegged out on some chairs facing the ocean, a bit away from the pool and it was quite nice-- the further you get away from the 'center' of the resort, the better if you want it more peaceful. So, overall a lovely experience, with the staff extremely invested in making one's stay a great one. Manage your expectations-- again, this is a family place with lots of locals, not a 5-star terribly upscale resort, and not everything is perfect-- and carve out your corner in the sand.
Great food and great staff, could not ask for anything better. New Years Eve Dinner excellent. Boutique restaurants great Only negatives, Beach had an extreme amount of small and large driftwood. Charge extra for internet service, with teens and young adults that is in issue.
We never had hot water in the room, I called to the front desk and they said is not a problem for us, you make a choice for this room and is your responsibility , we spend a lot of time for the towels for the swimming pool, about two and a half hours
My family and I were pretty disappointed by the quality of this Doubletree, especially considering we paid $300+ a night for rooms. One night there was maintenance on the AC & the next night it started leaking like crazy and had to be fixed again. The overall hotel is outdated and in need of a fixer upper. Food was lackluster, drinks were fine but definitely watered down. Kayaks were "out of service". Overall there isn't much to do anywhere near Puntarenas unless you go an hour away. If I were to do it all over I would stay in a different part of Costa Rica in a non all inclusive because food outside the hotel is cheap and you can find much cheaper accommodations. The one positive is that hotel staff were friendly.
The clientele is mostly tico families from San Jose, so it doesn't feel so much like an international hotel but a local resort. Huge multiple pools but they can all get crowded as no one really gets in the ocean here. The all-inclusive is fine for a mid-range resort typical of this region of the world. We did try the a la carte dining for dinner and that was fine also, but not really exceptional or memorable. Alcohol is pretty basic stuff as well but Flor de Cana is great rum so just stick to that. The buffets are fine but only a few meat selections, but that is typical of Costa Rican cuisine. Very local flavor and try to enjoy the company of friendly ticos who are getting away from the traffic of San Jose themselves. This is a good stop for a night or two if you are exploring Costa Rica as it's on the way from Arenal to Manuel Antonio, and good to break up the driving and maybe pamper yourself a little from the eco-treks in the north and south of the country. From Arenal it's about a 2.5-3 hour drive and to Manuel Antonio is about 2 hours. There was some slight issues during check in as I was waiting at the HHonors desk for about 15 minutes before I was greeting. I don't think there are many Hilton members so they did put us up in a nice room in Blding 3 with a side view of the ocean and overlooking the pool. Not everyone at the front desk speaks English, and that gets worse at the other areas of the hotel, but hey, you're in another country so try to learn a few words of Spanish and that will get you by just fine. If you manage your expectations and don't expect a white sand beach or even a clean beach, you'll have a fine time here. I wouldn't really call this a destination resort so if you came to Costa Rica specifically for this resort, you may be disappointed.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dinner with reservations
- Daytime snacks
- Domestic drinks
- Snack bar/Fruit bar
- Non-motorized watersports: surfing, boogie boards, kayaks
- Fitness room and aerobics
- Daily activities at pool and beach
- Chaise lounges and towels
- Kids club (4-12 years)
- Live nightly entertainment
- 404 rooms
- 3 Restaurants, 2 a la carte: Italian, Seafood
- 4 Bars
- Snack bar
- Fruit bar
- 4 Pools
- 2 Tennis courts
- Water sports centre
- Fitness room and aerobics
- Gift shop
- Internet access (fee)
- Kids club (4-12 years)
- 2 double beds
- Cable TV
- Safety deposit box
- Bathroom with shower
- Internet (fee)
- View of the garden, pool, or ocean.
- Max. occupancy 3 adults or 2 adults & 2 children
For the Kids - Kids club for children 4-12 years, babysitting (fee).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
DoubleTree Resort by Hilton Hotel Central PacificPuntarenas,Costa Rica
- Hotel Contacts
- Extra Info
El Roble 171-400 Puntarenas, El Roble, Puntarenas 5400 Costa Rica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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