DoubleTree Resort by Hilton Hotel Central Pacific
- What's Included
- All Inclusive Features
Booked hotel last minute after stormy weather stopped our other trip plans. This is a large, all-inclusive resort with very kind and helpful staff. While we did not swim in the beach, it was relaxing to sit and listen to the waves with a drink. It served our purpose well. The rooms were outdated but we slept very well. It has several areas designed for small children and since mine are grown, not necessarily where I would come back. Mostly locals here with good music by the pool. If you stay, reserve the seafood restaurant as they give you amazing service!
We booked this property because it is close to the cruise ports - Caldera & Punta Arenas and because my husband is a Hilton Diamond member. The Doubletree is situated on a lovely beach and has some nice public rooms — main dining room and bar. And the staff are helpful and kind.But the property needs a complete update and refresh. We were upgraded to the second best room type available on the property. The room is disgusting— chipped paint, cracked tile, items left unpatched, never looks clean even though the housekeeper cleaned it and generally not to Hilton’s standard. We can’t board the ship fast enough.The Doubletree seems a summer favorite with Costa Ricans and others locals and is packed, perhaps leaving Hilton little incentive to rehab the property.We both carefully read reviews of this property and the reviews do not match our experience. If you are looking for a place to just eat and drink lots, I guess this property would work.We won’t come back.
Overall, this resort was an oasis in the middle of the jungle. The surrounding town wasn't that attractive and so you will most likely stay in the resort or plan trips up to the mountains where the activities are. The resort staff was amazing and that started with Nathalia who made sure our room was amazing and helped us out with a reservation snafu! She stepped in and was there for us when we arrived and made sure our stay was amazing.The resort appears older but has been kept in good condition and the rooms were decent. The fitness center was a bit small but all you needed in a beautiful resort as this. The spa is hidden away in the corner, but is a separate oasis in and of itself and should definitely be experienced. The food was probably closer to average, except for the New Year's eve extravaganza which was pretty amazing. We enjoyed the seafood feast and dancing the night away. Michel did an amazing job (as well as on vocals for live music some nights in the buffet). The specialty restaurants are reservation only and that made it hard to get in, but the staff at the restaurants were amazing.If you go, make the small trip to see the monkey lady - Michel can give you directions!The only downside was the wifi. It didn't work inside our rooms, so had to be on balcony to get signal. The wifi was intermittent in the gym as well which made streaming difficult. However, that was the only issue we experienced - everything else was great.We especially enjoyed the bar staff and Armando in particular! He wants to be a cardiologist and is an amazing bartender. We tried to find which bar he was at every day.Enjoy the view and the staff at the resort...Great place to go for a week...
This was our first trip to Central America but as our children and Grandkids enjoyed it so much we decided to try. We left Pittsburgh the day before the Cyclone Bomb hit Newark so we escaped just in time. The immigration in San Jose took a long time but the airport is easy to navigate. There is one “highway “ from the airport to Puntarenas which moves very slowly. We took a cab which was a little pricey ($130 with tip) but our driver was super friendly and even stopped to buy us water along the way. The DoubleTree grounds are very welcoming as are the staff. Marco, our bellman was very helpful. We booked using hhonor points (440,000) so I was expecting the usual service as in the States. The honors floor is in building 2. Not Honors quality by a long shot. Our pool view window was completely fogged over between the glass. The furniture was purchased from Animal House. Luckily the staff came to our rescue. Adid, at the front desk turned us over to Nathalia in guest services. As the hotel was fully booked, she could not get us moved until the third day of our 5 day stay. We were moved to building 3 with an ocean view. The Resort food is very good with few exceptions. The pools are nice and well maintained. It is a volcanic beach so don’t expect white sand. The bartenders keep you well lubricated. Don’t recommend coming in January as school is in recess and it is a popular local resort for families. Don’t stay in any building except the Premium section (building 3).
I read a LOT of reviews before coming here...as always! I was a bit nervous because I saw the same main complaints: 1) Nothing but locals, 2) Bad food 3) Bad rooms/Not Hilton quality 4) Bad beachMy husband and I (25 y/o) traveled with my parents and sister for a one-week family vacation and this is probably our 12th all-inclusive experience but our first time in Costa Rica. Here are my honest thoughts in response to other reviews and my own other thoughts. 1) Locals: There were definitely a lot of South American guests at the resort. It was probably split 60% Spanish speaking/40% English speaking as a primary language. A lot of reviews complained that locals were given huge discounts to come and cheapened the resort down. Please disregard those reviews. For one, people can vacation in the own country - as Americans we do it all the time...Miami, LA, big cities...we just don’t have all inclusives in the US! I wish we did - shorter flights to get to relaxation that’s for sure. In terms of if they get better pricing or if the Doubletree needs them to fill the hotel...we booked our room 8 months ago and got some of the last rooms available. Tourism from the USA is the #1 source of income for Costa Rica. Stop being ignorant and just enjoy your time with all the other guests no matter where they come from. Also, most everyone spoke English. If someone doesn’t immediately understand you, just give them a brief second. You’re in someone else’s country. English is your language not theirs. The people who need to speak English at the resort do if you really need something or have an issue. 2) Bad Food: I read “street food” a lot. Now having been there I assume it’s because there is a lot of rice and beans. In comparison to other resorts I’ve been to, this resort definitely lacked in alternatives at the buffet (ie: pizza, breast of chicken, simple foods). But street food? No. This was AUTHENTIC Costa Rican food. My husband was in heaven because he got to eat tamales every single day. The specialty restaurants are also very good. I would say this was some of the better food we’ve had at an all inclusive...there just weren’t a ton of options. However, there was a great snack bar open all lunch and late night that filled all your cheap American cravings. 3) Rooms: These definitely need a facelift. They’re very outdated, a little mildew-y...but only because most rooms don’t have a balcony and we found out upon arrival that no rooms in building A or B have windows the open (yikes). However, they are very clean (aside from the shower mildew comment). Nice sheets and towels every day...really can’t complain we weren’t ever in them. BUT - there are only like 5 rooms on the whole property with a king bed (apparently) and they’re in the honeymoon suites. Do not expect to get a king bed unless you book a honeymoon suite! If you book through a 3rd party - you should particularly watch out for this. 4) Beach: Costa Rica is filled with active volcanos...the sand is black and the beach is rough. There also was recently a tropical storm that tore up some of the land and pushed a lot of debris from the river (close by) to the ocean shore. Do your research people! This is common knowledge. My own other thoughts:-Drinks: Simply ask for better liquor! They automatically make drinks with well liquor but we ‘upgraded’ to Bacardi simply by asking (that’s about as good as it got).-Room Service: There is none. Don’t plan on spending a lot of time in your room at this resort. -Beach Chairs: Most resorts have rules about reserving chairs with towels simply by leaving them there...not this one. Most people simply left theirs overnight and strolled in at 10am to get their spots! We couldn’t bring ourselves to do that so we got up at 6am to get a chair. -If you go at NYE they really put on a spectacular show!Ok that’s all. Enjoy!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dinner with reservations
- Daytime snacks
- Domestic drinks
- Snack bar/Fruit bar
- Non-motorized watersports: surfing, boogie boards, kayaks
- Fitness room and aerobics
- Daily activities at pool and beach
- Chaise lounges and towels
- Kids club (4-12 years)
- Live nightly entertainment
- 404 rooms
- 3 Restaurants, 2 a la carte: Italian, Seafood
- 4 Bars
- Snack bar
- Fruit bar
- 4 Pools
- 2 Tennis courts
- Water sports centre
- Fitness room and aerobics
- Gift shop
- Internet access (fee)
- Kids club (4-12 years)
- 2 double beds
- Cable TV
- Safety deposit box
- Bathroom with shower
- Internet (fee)
- View of the garden, pool, or ocean.
- Max. occupancy 3 adults or 2 adults & 2 children
For the Kids - Kids club for children 4-12 years, babysitting (fee).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
DoubleTree Resort by Hilton Hotel Central PacificPuntarenas,Costa Rica
- Hotel Contacts
- Extra Info
El Roble 171-400 Puntarenas, El Roble, Puntarenas 5400 Costa Rica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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