DoubleTree Resort by Hilton Hotel Central Pacific
- What's Included
- All Inclusive Features
I stayed here for four nights with a friend, thinking we would drink all day and party at night. This resort is definitely not for that as it was pretty quiet and full of families.My first night started with a mistake upon check in. I had reserved a room with two double beds but after checking in and going into my room was surprised as it was one king bed. When I called reception to let them know of the error they did not own up to the mistake and said their computers said I reserved a king even though I had a receipt showing I had reserved two double beds. I had to spend my first night in a room I did not ask for.The resort on the other hand was beautiful, pools were nice and clean, beach was nice, staff was friendly enough. The buffet was ok, even with lots of options I found that I didn't care for most of the food. It was seriously lacking healthy options and barely any vegetables to select from. The a la carte restaurants were great though and the staff provided amazing service in them.All in all this resort was just ok, it's beautiful but service and food could be a lot better.
I especially liked the friendly, welcoming attitude of the staff. Jessica is amazing. Went above and beyond her call of duty. Food options were alright and they even had a special menu for vegetarian options.Very good place, will stay again.
We are diamond members and used points for our stay. We really wanted to love this resort but it failed to deliver the Hilton experience that we enjoy. This resort is geared toward Tico families looking for a "stay-and-play" vacation. There are very few foreign tourists. It can be loud and lively, especially in Dec. when Tico kids go on "summer" break. There were family theatre shows, teen disco and adult disco events. In our experience, the staff and other Tico guests were not overly friendly and we had some very odd/rude interactions. Also, there was no room or poolside service. And we were told it was not safe for us to run/walk on the beach with our phones/gadgets. That being said, it is in a good spot for day trips because it is conveniently located next to 3 main highways and we were able to reach most major parks within 2 hours. There is an Abode car rental office on the property and we were easily able to get a 4WD SUV the day we arrived without prior reservations. There was also a good market on site as well as a ATM. Overall, food and service were very good. The spa was excellent. Our room had a great view of the property/ocean and we saw some amazing sunsets from our balcony. Our room was clean and nice - it was in building 3. The grounds are spacious and it was easy to find loungers away from the "party."
swimming pool water not so clean, some people drink and eat inside the pool and make the water dirty, no staff give warning to the guest , also some guest wearing jean and shirt as well as slipper inside the swimming pool, feeling no good and no staff take any action
I was welcomed by Jessica starting as a pre arrival via email and her services and assistance continued thru out my stay. She stayed viligant and continued as my personal liaison for anything I needed. Jessica also enhanced my stay, being my birthday, and deliverd several xtra surprises for me and making my occasion very enjoyable! Her assistant manager Natalie, also directly assisted me on any matter and both of them always followed up making sure I was enjoying my stay as a welcomed guest. There services were impeccable!!😀I visted your Escolon Spa and the service there were impeccable aswell.My masseuse Nidia was fantastic and gave me an excellent deep tissue massage with some extra complimentary services due to Jessica arranging the massage and informing her it was my birthday. There were several other staff members I interacted with in front office, service reservations, and dinner waiter in Macondo restaurant. All the were outstanding and I apologize I do not have there names to personally recognize them. The senior waiter at the restaurant waited on me twice including my birthday dinner and was impeccable delivery outstanding service. I have experienced world travel for 20 years at many different levels of hospitality and your Hilton doubletree Resort Puntarenas is now at the top of my lists!😀 Thank you so much!!I will be returning
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dinner with reservations
- Daytime snacks
- Domestic drinks
- Snack bar/Fruit bar
- Non-motorized watersports: surfing, boogie boards, kayaks
- Fitness room and aerobics
- Daily activities at pool and beach
- Chaise lounges and towels
- Kids club (4-12 years)
- Live nightly entertainment
- 404 rooms
- 3 Restaurants, 2 a la carte: Italian, Seafood
- 4 Bars
- Snack bar
- Fruit bar
- 4 Pools
- 2 Tennis courts
- Water sports centre
- Fitness room and aerobics
- Gift shop
- Internet access (fee)
- Kids club (4-12 years)
- 2 double beds
- Cable TV
- Safety deposit box
- Bathroom with shower
- Internet (fee)
- View of the garden, pool, or ocean.
- Max. occupancy 3 adults or 2 adults & 2 children
For the Kids - Kids club for children 4-12 years, babysitting (fee).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
DoubleTree Resort by Hilton Hotel Central PacificPuntarenas,Costa Rica
- Hotel Contacts
- Extra Info
El Roble 171-400 Puntarenas, El Roble, Puntarenas 5400 Costa Rica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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