DoubleTree Resort by Hilton Hotel Central Pacific
- What's Included
- All Inclusive Features
If you have kids you will enjoy the place as it offers a very nice environment for them; food and service is good for that type of stay. There is always a lto of people at the hotel due to the fact that prices are convenient.If you are looking for romance, a modern place or an awesome service you definetely need to look elsewhere.
Having stayed at more than a few Doubletree Hotels, I have to say I was not that impressed. The first problem was the front desk staff. Not a single one of them was polite. Several were in fact very rude. We had just been in horrible traffic for over four hours (a drive that normally take 50 min) due to the tropical storm Nate taking out multiple roads. These people were not concerned at all. They then proceeded to hand me a form that listed all the things that could cause an extra charge. $25 if we lost the cheap plastic wristband, $50 for losing the keycards for the rooms or towel rental, $100 for a lost towel. Another $100 if a loss of sphincter control happens in the pool (not kidding, but this was the only time I smiled during check in). They also neglected to give us any information about dining, tours, etc. We left to go to our room quite underwhelmed. We immediately dropped our luggage and headed to dinner since we only had an hour before it closed. Dinner. A nightmare. Food that was out in the hot and humin open air. Looked like it had been their for hours. When we approached the food, literally dozen of flies and bees began flying from their perch on the food selection. We skipped this food. Made our way to the five or so dishes that were actually covered. Mostly dry and gross looking. We left back to our room extremely dissapointed as we still had 4 days left here. The breakfast the next morning was a little more edible but same story with flys and bees. Skipped lunch as we went on tours each day. Dinner was pretty bad again. The next day a couple we were on a tour with, informed us about the reservation only dining inside the hotel. The front desk never informed us. We went a made a reservation. The food was really good, and so was the atmosphere and service. If you stay here, make a reservation with the concierge early and for multiple days if possible. Otherwise you will be stuck with the all you can eat garbage buffet. As far as the drinks go, they were watered down and I had to tip in advance to get drinks that had ample alcohol. This is pretty standard at most all inclusives, so I cant ding them here. Just tip them well and early and you will be taken care of.The pool was ok, not very deep. The jacuzzi section would have been great if it were heated water but it was just the same as the temp in the rest of the water. The beach was atrocious. this was becauae of the storm, so I cant ding the hotel. The family shows each night were mildly entertaining but not in english so it was somewhat frustrating. Many activities for kids though. Decent gym area as well. When walking the facility the last day, we noticed a side building with newer looking accomodations and facilites. This was the "premium" area, which we could have upgraded to had we been told but the front desk never mentioned it. We probably would have because our room smelled like mold pretty bad and the water pressure was low, with very little hot water. If you want a nicer stay ask for an upgrade to premium. Lastly, because our tour guides were not associated with the hotel, they were not allowed to pick us up and drop us off, and we had to walk off the property to meet them. Very annoying policy. In conclusion. Decent gym (+1 star) entertainment was ok (+1 star for lots to do, -1 star for only spanish shows), drinks were ok but only when you tip well (-1 star). Horrible buffet (-1 star), fantastic reservation only dining (+1 star). Horribly rude front desk staff and ridiculous hotel policies (-2 stars). Rooms that smell like mold (-1 star). 3 positives and 6 negatives equals -3 stars.
How they are allowing this property to use their name is mind blowing.Almost none of the staff speak english, not the servers, not the hostess, not even some of the operators.Our room had water all over the floor and the refrigerator didnt work. We called maintenance and the did such a bad job of getting the water up we just did it our selves.The entire place is just dirty and run down. Literally holes in the hallway ceiling big enough you could climb through them. Everything is in need a painting years ago.Property is definitely is harvest mode and could care less about any maintenance. I would guess it has been years since they cleaned the beach. They dont even bother to put out chairs or umbrellas anymore because they know it is so nasty that no one would ever go out their. Literally garbage washed up from the ocean and piles of rocks everywhere.The pier over the water was a nice idea but now it is so rotten you are scared to lean against the railings because they might fall in the water. We tried to go out to the sunset bar at 6:00 pm and it was already closed???This place is a train wreck from top to bottom.
Good service, clean rooms and good value for the money. Too many people make long lines for food and drinks during the day. Needs more shaded areas around and in the pool and better activities coordinator/more announcements and better activities.
From the moment that we checked-in it didn't seem as if anything could go right. We got to our room and the keys didn't work. Later in the week they stopped working again. We had the same problem with the safe and had to call a couple of times just to get into it. We called to have extra towels delivered (because the housekeeper picked them up off the floor and hung them on our suitcases to dry) and they never showed up so we had to go to the front desk the next day to get them. Some of the staff was very polite and helpful and then there were some that could care less. At one of the bars, my wife requested a drink without cherry and was told that they couldn't make it and they could only make exactly what was on the menu. The rooms were large but dirty in many areas. Bathtub wasn't very clean. Their were lots of selections for food and the drink selections were decent. We loved Costa Rica and plan to go back but we will find another place to stay next time.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dinner with reservations
- Daytime snacks
- Domestic drinks
- Snack bar/Fruit bar
- Non-motorized watersports: surfing, boogie boards, kayaks
- Fitness room and aerobics
- Daily activities at pool and beach
- Chaise lounges and towels
- Kids club (4-12 years)
- Live nightly entertainment
- 404 rooms
- 3 Restaurants, 2 a la carte: Italian, Seafood
- 4 Bars
- Snack bar
- Fruit bar
- 4 Pools
- 2 Tennis courts
- Water sports centre
- Fitness room and aerobics
- Gift shop
- Internet access (fee)
- Kids club (4-12 years)
- 2 double beds
- Cable TV
- Safety deposit box
- Bathroom with shower
- Internet (fee)
- View of the garden, pool, or ocean.
- Max. occupancy 3 adults or 2 adults & 2 children
For the Kids - Kids club for children 4-12 years, babysitting (fee).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
DoubleTree Resort by Hilton Hotel Central PacificPuntarenas,Costa Rica
- Hotel Contacts
- Extra Info
El Roble 171-400 Puntarenas, El Roble, Puntarenas 5400 Costa Rica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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