DoubleTree Resort by Hilton Hotel Central Pacific
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- What's Included
- All Inclusive Features
Awesome service, the food was not top quality, but OK. Three pools. The shore is full of dirt and plastic, so I wouldn't advise going even near the beach. The rooms were big and clean. You can start using the pools at 8 am, so if you have kids, think of something because breakfast starts at 7 am and snacks at 11. Beach walking its not an option, the shore its really dirty full of contamination, the maintenance should do something about that.
I'm not sure how old the hotel is, but the rooms can surely use a renovation and remodel. The hot water is hit and miss; sometimes there, sometimes not.Now, for the good part, the employees have to be the friendliest, nicest people I've encountered in any of my trips. They were all genuine and helpful, but I have to mention Ingrid in the front desk. She went out of her way to help us and always with a smile.
We checked in early and still the entire process took us about 20 minutes plus we could not find an available parking space. I was surprised the checkon is done with actual paper files instead of though a software system. Wifi is $10 a day per room, minimum hold is $30 and cannot be done using an AMEX. Alcohol quality is pretty cheap (unheard brands), go with beer to avoid headaches. Rooms are extremely noisy. I could literally hear the whole conversation on the room right next to us. There was people yelling late at night outside the room areas. Room was clean and spacious though. We stayed in a "King" room, new building. Be aware that double rooms have a bed and a sofa bed instead of two beds. There where no chairs available at the pool, gardens, beach, etc during the entire weekend it was completely crowded. The lines for food and drinks were unbelievable! Night show was just ok. The beach is pretty dirty and you don't feel safe due to outsiders (there's security warnings about it). On the positive side the room's cleanliness was right on spot. The food was fairly tasty and they had a lot of options. Fruits and vegetables were very fresh. Marco and Roger from the front desk were super friendly and helpful. The pools were nice and the staff was friendly.
I stayed for four days and three nights. When I booked my room I didn't realize how much of family friend resort it was. That was okay as the dates I arrived coincided with children going back to school. The hotel is absolutely amazing however the room needed some work. It didn't match the customer service of the staff and the look of the rest of the resort. The room was clean but could use an upgrade. I wondered when mold was about to set in. There was an excursion that I wanted to go on but there weren't enough people to make it happen. What I appreciated was Valerie, Jairo and Santiago Moya doing their very best to get me on that excursion as it was my birthday week. The rest of the staff was always polite and very helpful whenever I needed. The beach was a little sketch...no life guard NO WAY. However I did love laying out there and getting some Sun. The food at the restaurants was off the chain!
I stayed her for two nights as part of a school function for my daughter. The parent's group which I was not a part of managed the event. All I had to do was make the reservation. I had never stayed at an all inclusive hotel, so maybe this is par for the course. I have however stayed in many Hilton hotels as part of my business travel. This hotel is not up to par.We checked in at 4pm. When I finished unpacking, I decided to check my email. It was after all still a workday for me. I signed on to the network, keyed in the room number and my last name to get access. I received an error message that said invalid name or room number. I called the front desk and they gave me an access code of OCT02. I tried it and received a message stating that too many users had already used this code. I tried OCT03 - OCT09 and received the same message. I called down to the front desk and they transferred me to guest services where I encountered an automated message and a hangup. I gave it a few more minutes to see if my last name and room number would work. No luck. I then called down to the front desk where they gave me another access code that actually worked. At no time during the weekend did my last name and room number work to get me in.This was only a minor annoyance. However, I mention it because it shows the lack of professionalism. Normally when I check into a Hilton hotel, I have instant access with last name and room number.The food? Bland. Being an all inclusive, every meal is buffet style. I had two dinners one luch and two breakfasts. The food was tasteless. I don't think the cooks have ever heard of salt. The scrambled eggs were runny. The gallo pinto was literally tasteless. It wasn't bad food mind you in that sense that it was very filling. But I swear that I have never had such bland tasteless food substance. I've stayed at Embassy Suites where they have a breakfast buffet. I know buffet food. This was substandard even for buffett food.Dinner was even worse. The highlight was the salad. The ambiance was that of a crowded cafeteria full of rude old people. Lunch by the pool. Just sad. They cooked hamburgers and hot dogs en masse. By the time I received the burger, it was just a dried piece of something resembling beef. Ketchup and mustard were all I tasted. The fries were ok.The booze? I know that as an all inclusive they serve the cheapest booze. It's a great deal if you want to get messed up every day on yellow beer, cheap whiskey, and watered down margaritas. I asked for a scotch on the rocks and they did not seem to understand how to prepare it. The rocks were taller than the scotch. The room was not bad as far as sleeping. I had left some computer stuff in my room and since I don't like maids in the room alone with this stuff, I left the do not disturb sign on the door. I normally do this as a matter of practice after a bad event a few years ago. Hotels are not responsible for anything stolen out of your room. I came back to the room for something around noon to find 3 maids in the room cleaning. They had completely ignored the do not disturb sign on the door. Nothing was missing, but I point this out as another example of the lack of professionalism. During one shower, the water was barely hot, but I wrote this off to having come in right after my kids had showered. Saturday morning shower holds no excuse. I was first in the shower at 7:30am. No hot water. Overall, nothing was unedible or horrible. But this is not the type of hotel I usually stay in. I have standards and the reason I use Hilton is because they meet those standards. This hotel fails at every turn. Perhaps it is because it is an all inclusive and they tend to serve a different clientele. But I cannot reccomend this hotel for anyone. It has the Hilton name but not the Hilton quality. For the gringos thinking of coming her for a vacation, my advice is to avoid this hotel. If it is a honeymoon you are planning, find something better. You will be disappointed.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dinner with reservations
- Daytime snacks
- Domestic drinks
- Snack bar/Fruit bar
- Non-motorized watersports: surfing, boogie boards, kayaks
- Fitness room and aerobics
- Daily activities at pool and beach
- Chaise lounges and towels
- Kids club (4-12 years)
- Live nightly entertainment
- 404 rooms
- 3 Restaurants, 2 a la carte: Italian, Seafood
- 4 Bars
- Snack bar
- Fruit bar
- 4 Pools
- 2 Tennis courts
- Water sports centre
- Fitness room and aerobics
- Gift shop
- Internet access (fee)
- Kids club (4-12 years)
- 2 double beds
- Cable TV
- Safety deposit box
- Bathroom with shower
- Internet (fee)
- View of the garden, pool, or ocean.
- Max. occupancy 3 adults or 2 adults & 2 children
For the Kids - Kids club for children 4-12 years, babysitting (fee).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
DoubleTree Resort by Hilton Hotel Central PacificPuntarenas,Costa Rica
- Hotel Contacts
- Extra Info
El Roble 171-400 Puntarenas, El Roble, Puntarenas 5400 Costa Rica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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