Best Western Irazu
- What's Included
Stayed for one night . Chose hotel because of price and location near the airport. Arrived prior to 5pm received a welcome drink. Loved my room and the hotel amenities. Only thing I didn't like was that the shuttle to the airport in the am ends way earlier than checkout. My Plane wasn't till afternoon however the front desk staff explained that a cab to the airport from the location would be pricey. I took the chance stayed and called an uber.. was under $15.00 usd I believe. check hotel shuttle hours.. it's on the site as well as arrival time in order to receive drink .
Front desk staff not very helpful. We were supposed to get $10 free casino money. Desk staff told us to come back later in day. Still no casino credit later in day and nothing offered in place of it. Also said they would record credit for Best Western Rewards and they never did. Shuttle only operates early in the morning (4,5,6 and 7am) and late afternoons. No shuttle service if you arrive later in the morning or early afternoon. Rooms are comfortable enough. Only complaint is the noise in hall at night from doors shutting. Walls are also thin and you can hear conversations from the next room.When we left in the morning we saw a pimp and two prostitutes (very obvious from their apparel or lack of) enter the hotel and approach the front desk. I know prostitution is legal in Costa Rica, but you may not want to expose your children to this.
The hotel offers big rooms with mostly clean rooms. The service and Front Desk personnel are very friendly. There's a nice pool and breakfast at the adjoining Denny's restaurant. Beautiful view of the City;and Uber drivers only minutes away.
Today we had by far the worst experience and I'm writing to you so you are not trapped in the pool, bar and breakfast pictures.I booked the hotel myself at the Best Western website. I had a confirmation printed and a photo of it just in case. I read reviews and because the hotel was close to the airport and had great amenities and it was a Best Western we decided to get the rooms here. We pick up the shuttle in front of the airport and that was the only thing that worked. The checkin time is two in the afternoon I called the hotel to let them know our flight arrived at 8pm the person at the front desk said no problem they were used to that and we had a Credicard reservation. There was no third party involved. We arrived from a long flight(10 hours total), I just needed a room witch I booked for and a shower. After waiting for one and half hour in line the front desk lady said there was no room for us we had two rooms that we paid extra for. She said she would send us to another hotel. Guess what it was 10:20 in the night and we were very tired. The lady in the front desk did not care a minute if we would be comfortable she just wanted get rid of us.The hotel that they sent us was not the same rating as we booked, no hot water, no pool, no bar, no nothing only a bad a a cold shower, noise traffic, we could not sleep is 4 am now.I warn you don't book this hotel. I'm just glad I'm not here with my family (work related trip) because this is the last place you want be if you arrive at the hotel you reserved for at middle of the night and they tell you they are sorry but you need to go somewhere else with kids??? NO DON'T COME HERE!Ps: I do speak Spanish so there was no misunderstanding the Best Western Irazu Hotel overbooked themselves and there was no transfer for a comparable hotel. If you want take the risk to come to another country and be displaced at 10:30 pm good luck.The worst Best Western!Don't book here or you are at your own risk!And do not believe they want make sure their guests are well served. While I was waiting another person just had her room booked she was coming back from a day tour. Yes she had to look for another hotel....
I have used this hotel for several years for my group tours to Costa Rica. It's very clean, always accommodating and easy to get a large bus in and out! My students also love the Denny's! 😉It is always a hit with my students!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 328 rooms
- 2 a la carte restaurants: International and Denny's (24 hour fast food)
- 1 pool
- Fitness Centre
- Gift shop
- Meeting facilities
- WiFi internet
- Outdoor whirlpool(s)
- Casino on site
- Room service (fee)
- Laundry services
- 1 double bed and 1 twin bed
- 1 full bathroom
- Telephone with voice mail
- Air conditioning
- Cable television
- Clock radio
- Coffee maker (coffee included)
- In-room safe available for a fee
- Wireless Internet access
- Iron and ironing board
- Max. occupancy: 3
- 2 double beds or 1 king-size bed
- Separate living area
- Max occupancy: 4
- Buffet breakfast daily
- Free unlimited Internet access at 24hr Business Center
- Use of fully equipped gym
- Free local calls in the Metropolitan area
- Happy hour from 5pm to 6pm
- Daily Shuttle service to airport
- Free parking
Resort Location Map
Best Western IrazuSan Jose,Costa Rica
- Hotel Contacts
- Extra Info
Km 3 Autopista General Canas Edificio sur, La Uruca, San Jose 10107 Costa Rica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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