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Holiday Inn San Jose Downtown Aurola

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Stylish 17-story hotel located opposite Parque Morazan.
tripadvisor Traveler Reviews
  • scarletgleam : Cambridge
Very acceptable hotel in excellent location

A big busy hotel, popular with tour groups. It's a bit impersonal but was basically fine with decent sized rooms, good views out over the city, very comfortable beds, a notice by the bath explaining how to operate the shower (helpful as hotel showers are often very counter intuitive in the way they work!), The pool was also fine though it was a bit weird that the changing room was the toilet for people with disabilities.Unable to comment on value as it was booked by our tour organisers.The hotel's great plus point is its location, just a few minutes' walk from the museums and central streets. The ground floor restaurant is nothing to write home about as far as the buffet was concerned; however a la carte dishes were well prepared and interesting. We tried to order white wine by the glass but they didn't have any (they did look, just to check!) There's a more formal restaurant on the top floor which we didn't try and which other members of our tour group reported to be good.

  • Mike R : Paris, France
unsatisfactory customer service

Although in a great location, this hotel suffers from a lack of customer service. We had booked an executive room (and paid more to do so) but found that there were absolutely no benefits to doing so. The executive lounge was only stocked on our first day and when I asked about it the following days I was given different answers by each of the three people that I talked to (that they would immediately restock it - they did not; that it was never stocked on the weekends; and that it was never stocked period!). That is perhaps a minor aggravation but the real upset came with the attitude and lack of customer service offered by the front desk staff. Our woes only continued as they later messed up our billing and, yet again, treated us with great attitude. I would note that one of the people in our party had retired from working at the front desk of a Holiday Inn so we are sympathetic, if not empathetic, to that position but the attitude given, combined with the lack of paid-for benefits, made this experience unenjoyable.

  • Joanie C : Oakville, Canada
A bit tired, but OK

The room was clean and spacious. Unfortunately, it's getting dated. The carpet has stains, the bathtub's enamel is wearing off, the formerly white towels are greyish. We tried to make coffee in the coffee maker, and had to do some manipulating to get it to work properly. The wall paper is starting to come off. The room staff is friendly.The location is good if you want to be downtown.We had breakfast included in our stay...the food was poor, prepared in advance and kept too long under a heat lamp. Coffee was very weak.

  • GinnyEE : Southlake, Texas
Great location / great service

Fourth time staying here - this Holiday Inn is always consistent! The rooms are spotless, beds comfortable, and lots of cable tv stations too. The morning buffet has something for everyone. The cafe con leche is amazing. I would definitely come back.

  • Anne B : Brighton, United Kingdom
A has been hotel

Oh dear. We stayed here 2 nights at the beginning of our trip and again on our last night. This tired ol hotel needs modernising. The basin was cracked, the bedside light glowed all night despite being turned off. The worst of all was one of the room's bathroom floor was swimming with half an inch of water. Maintenance did come up and bail out, he worked hard to rectify a leaking cistern. We had to ask for toiletries and there was only a bath towel each in the rooms. The breakfasts were hard work because the dining room is too small. The breakfast staff were not interested. Reception was manned by one trainee. However the door staff were really helpful and the only people who came to our rescue as we had been let down over our transfer to the airport.It would appear the hotel relies on conferences and outside events. A plus point, the hotel is very central so walking was easy.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 200 Rooms
  • 2 Restaurants
  • Bar
  • Indoor pool
  • Common areas wireless internet (fee)
  • Parking
  • Currency Exchange
  • Concierge service
  • Car rental
  • Complementary coffee
  • Wheelchair access to common/public areas
  • Business center
  • Meeting facilities
  • Casino on site
  • Health Spa/Massage
  • Hot tub
  • Golf course nearby
Standard Room:
  • 2 double beds or 1 king-size bed
  • 1 full bathroom
  • Telephone
  • Air conditioning
  • Cable television
  • Hairdryer
  • Clock radio
  • Coffee maker
  • Wireless Internet access
  • Iron and ironing board
  • Maximum occupancy of 4
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Holiday Inn San Jose Downtown Aurola
    San Jose,Costa Rica

  • Hotel Contacts
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Holiday Inn San Jose Downtown Aurola
5th Avenue and 5th Street PO Box 7802-1000, San Jose Costa Rica

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.