Parador Resort and Spa
- What's Included
We had a lot of things go wrong. I don't want to get into lengthy detail about it, but what really was the last straw in the camel's back was the fact that we wrote to the person in charge of hospitality and she NEVER responded! The location and animals at the resort are amazing. Service is horrible. Restaurant food mediocre and extremely slow. NYE party disappointing for the price we paid (although i truly do appreciate the workers efforts in setting up, which was a very very long process). The rooms in the old building have walls you'd think are made out of paper. We can hear the woman coughing next door! Here's the letter we wrote to them after our stay:Hello! Recently, we returned to Costa Rica (where we had our honeymoon) to celebrate our 12 year wedding anniversary. The last time we were in Manuel Antonio, we stayed at Si Como No and loved it. This time, they were booked. Per the recommendations of a friend, we decided to spend 5 nights at the Parador. On the positive side, the hotel was beautiful and we really enjoyed the pool and monkey trail. But, there were some challenges that we would like to highlight for you. I right this email because our challenges at Parador stood in stark contrast to the hospitality we received from all of our other Costa Rican accommodations, both this time and our stay 12 years ago. Upon check in, we asked if we could get a roll away bed for our 5 year old. They said they don't have any left as the hotel is 100% occupied. So, i asked them for a mattress on the floor. They said they could not accommodate that either. We went back and forth until my husband got upset and asked the reception person to help us get a room at another hotel. Magically, they found a roll away bed. I'm not sure why they wouldn't say ok from the beginning when they clearly had the roll away available. At the time of our arrival, they offered our kids ice cream. I thought was really nice and we accepted. The ice cream never came. This is a minor issue. But, when you offer a 5 and an 8 year old ice cream and you don’t bring it, it causes issues for the parents! So, our start was rocky. But, we were looking forward to our adventures and our stay at the hotel. Unfortunately, the problems continued to follow us. We asked the activity desk to arrange for our friends to join us on a mangrove tour. Without even calling them, the activity person said the mangrove tour was booked. We kept checking (hoping that somebody would cancel), and he kept telling us it was booked. We finally called the tour company directly and booked the tour for our friends. It is hard to explain why the activity desk could not call and see if the tour company could accommodate us. But, that unwillingness caused a lot of grief and wasted time for us For the new year's party, we requested in advance that we sit with some friends that we met at the hotel. The hostess agreed. But, the night of the party, she said she could not accommodate our request. In fact, the 2 young hostesses working the restaurant desk were rude. They said, "it's just dinner, Have dinner and then you can be with your friends after". I think for spending $220 a person, it is a small request to ask to sit with friends. It literally took us 2 hours and much frustration before we were accommodated. This was a simple request. It should not have been handled that way. Clearly, the accommodation was possible. The last, and worse, experience we had was with a manager named Harold. He was about the rudest manager I had ever met. When i booked the hotel many months ago, someone from the hotel emailed me the itinerary for what the new year's mandatory party would consist of. One of the things listed was brunch on new years day. When, on New Year’s day, we sat to have brunch, we were told that it was not included. I tried to show Harold the email in which we were told it was. Before he even had the phone in his hand, he said "the email does not say that." Finally, when he actually read the email, he agreed to not charge us for the meal. But, he said that he was going to have the person who wrote the email pay for our meals. And, he promptly took out all of the alcohol bottles that were supposed to be included with the buffet and told the bar tender to charge us for our drinks. He also stood there arguing with me. It got so bad that my husband came over and asked Harold to leave. At first he refused. But, finally he left; not before ruining our brunch. The staff came over and apologized to us several times. But, Harold never once attempted to smooth over this problem. Also, we stayed in room 220 and the walls are so thin that we can hear the people next door and below us conversation. We can even hear the woman coughing, which made it not a restful sleep for us. You can do with this information as you please. I decided to write it because it was the single worst stay we had in Costa Rica and I thought that the management should know about it.
This was our final stop on our Costa Rican Adventure booked through Imagine Latin America. It was the perfect spot for our final few days. The Hotel has a lovely colonial design with beautiful views out to the ocean and the staff are friendly. There are several resident sloths, iguanas, white faced monkeys and squirrel monkeys. We also saw toucans, lizards, a raccoon and a friendly hawk. We saw more wildlife at the hotel then on a guided tour off the national park. One afternoon, we spent over 2 hours viewing a tree where we saw a sloth being pretty active, he was later joined by several toucans and a white faced monkey (it was amazing) breakfast was tasty with plenty to choose from. There is also an egg/pancake station so you can have what you like cooked in front of you. They have 3-4 different bars with varying happy hours. The pools have great vistas and there is an adult only pool but we actually didn't mind laying by the family pool. It was quite enough and has the better view. We also enjoyed complementary fruit kebabs one day when chilling out by the pool. The hotel runs a free shuttle service to the national park which we used to come back but also has its only monkey trail on site. You can also walk to the beach in 10 minutes. The hotel has a few different dining options which proofed useful especially when we were stranded one night due to heavy rain. The rooms were of a good size and kept super clean. Perfect all rounder hotel.
This is a good place to end the tour of Costa Rica. It has a lovely setting with lots of wildlife. We took the courtesy bus to the national park which was reliable. A tip for the national park is to go alone without a guide. The guides all seem to follow the same path and so you can stop to see what they are looking at. I also recommend an early morning stroll around the monkey trail - the animals are lively in the morning. The evening restaurant is nice although the menu is very limited, particularly for vegetarians. We asked for the lunch menu as this had a wider choice. Most staff were happy to provide this although some were reluctant. The evening menu is more expensive, which probably explains the reluctance. Also, being vegetarian we often had to ask for dishes without the meat. The hotel charged the full price and didn't offer any alternative ingredients. Therefore, the food is not good value for money. Overall, staff were very friendly.
Really enjoyed staff and amenities. Everyone was really friendly and the facilities are as described. Would come back any time. There is a shuttle to town and the national park if u don't have a car and want to leave the hotel. There was a residence sloth which was cute
We spent 4 nights here and really loved the amazing views, beautiful pools, shady sitting areas and the on property monkey trail. You will see so many animals....monkeys, sloths, iguanas and other interesting jungle critters. The staff here was so friendly and nice. Terrific hotel..very highly recommended!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 97 Rooms
- 3 Pools
- Tennis court
- Gift shop
- Meeting facilities
- Tour desk
- Common Area Wireless Access
- Outdoor whirlpool
- Spa services
- Coin operated laundry services
- Jogging trail
- Garden view
- 2 double beds or 1 king-size bed
- 1 bathroom with shower only
- Air conditioning and ceiling fan
- Cable television
- Mini-bar ($)
- Coffee maker (coffee included)
- In-room safe available for a fee
- Voltage 110v
- Maximum occupancy of 4
Resort Location Map
Parador Resort and SpaSan Jose,Costa Rica
- Hotel Contacts
- Extra Info
PO Box 284, Quepos, Manuel Antonio National Park Costa Rica
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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