Hotel Colonial Cayo Coco
- What's Included
- All Inclusive Features
Location: On the beach, 1 hr to the town of Moron, 15 minutes from Cayo Coco airport.
It was our first time to this Hotel. Staff not friendly, very rude. The first assigned room did not have AC and the bathroom and shower not well designed so it get flooded when you were using it. It was all inclusive but the food was mediocre . Locals now have access to the facility and make a mess taking all good food and not leaving nothing for the rest of the guests. A lot of mosquitoes makes our stay so miserable. When there, it was raining a lot and our room leaks inside and outside. So, I definetely not recommend this Hotel to anybody
I would like to say that I would try this. We only strolled through because our resort was next door. It was very Spanish enquired. Their seemed to be a lot of empty buildings so maybe they are refurbishing. I will check them out. Talked to some quests and they were happy.
After going there 15 times and loving it each time, It really has gotten so bad since the new managers took over, I hear west jet and sunwing cancelled there contracts because the new managers have really have no idea how to manage. It really was a great hotel over the past years and love all the workers and they try so hard to please, but they just cant get a good upper management team. The pools use to be the best on the island but I seen it the last time and I wouldn't even go in it was so bad. Now I hear they are closing for the rest of the year.Hey bring back my hotel to the way it use to be. Having been in the hotel business I know the problem, let me fix it.
After visiting the Hotel Colonial for the first time in November 2015, we had such a great time that at that time we decided to visit it againâand 14 months later, on January 12, 2017, after the shortest flight ever from Toronto to Cuba (3 hours and 7 minutes), we arrived in Cayo Coco.The flight (Sunwing) was good, although for the first time no meals were included in the price of the ticket (which did not bother me at all). At the departure area of the airport I went to obtain some Cuban money, but the exchange rate was really bad, just 67 CUC for $100 CAN. Unfortunately, the same rate was offered at the hotelâs reception desk. On the other hand, at the bank in Ciego de Avila I got 72.50 CUC for $100 CAN (although the clerk initially made a âmistakeâ, shortchanging me by 20 CUC). Because of the poor exchange rate, we brought with us plenty of U.S. one-dollar bills which were perfect for tipping and and no one seemed to complainâwell, after all, âpecunia non oletâ!The bus ride to the hotel took just over 20 minutes. We immediately saw Viviana and Michael from Public Relations whom we had met during our previous trip. In no time we settled in our very nice and cozy corner room #1642.Whereas Canadians constituted the majority of tourist, there were also a lot of Russians and some tourists from Argentina. Apparently American tourists had not âdiscoveredâ Cayo Coco yet and there were none (save for my friend); even the staff hardly ever had any encounters with them.ROOM(S)Our room #1642 was very nice, but unfortunately, the raucous entertainment in the swimming pool area (bingo + obnoxious techno music with DJ yelling) was very bothersome and it often continued till 5:00 pm, causing Catherine to have a headache. After a few days we asked to be moved (thanks, Viviana!) and ended up in room number 3066 which was much better: it offered a great view of both the ocean and the lagoon as well as was located very far from any entertainment area. We could also see the partially-finished canal that was going to connect the lagoon with the ocean. Since the workersâ pick-up and drop-off area was nearby, we sometimes heard the buses blowing their horns and saw latecomers, dashing to catch the last bus homeâor risk spending the night in the resort!Both rooms had a free safe, HD TV, bathtubs, two large beds, balconies and small fridges. Although we do not watch TV back in Canada, we did watch it in Cuba mainly because of the upcoming inauguration of President Donald Trump. Unfortunately, there were no Canadian channels, only the CNN and some English Chinese stations (CCTV). I was shocked at the CNN coverageâit was extremely limited, over 95% of the ânewsâ pertained to the USA and essentially almost exclusively focused on the presidential inauguration, nearly ignoring any other events happening in the world. I pity those whose the only source of news is the CNN!The maid did an excellent job cleaning the room and usually left a bottle of mineral water and we always showed her our gratitude. Once we had an electrical problem and called the reception; in no time an electrician showed up, a very nice man, who quickly rectified it. Another issue with the safe was swiftly solved by Mr. Pradoâas well as a plumber fixed the toilet tank which sometimes did not hold the water.FOODAs always, we never had any difficulties with finding something tasteful and delicious. Breakfasts were served at the Restaurante Buffet Plaza. Every day I had eggs or omeletâas well as excellent pancakes! In additions, there were plenty of salads & fruits, breads, sausages, cheese and meat slices. One day Catherine âdiscoveredâ crepes and from then on had several every morning. The hot buffet also featured, among others, blood sausage, boiled eggs, onions, potatoes and âpork sausage of pigâ (!). Since I do not drink coffee, I enjoyed a few glasses of yogurt. We could always count on very nice and efficient servers, who promptly brought coffee for Catherine (in carafes) and removed dirty dishes.The dinner was served at the Grand Salon Rocamar Restaurant and every evening there was something scrumptious! I loved fried shrimps, served several times during our stay-but unfortunately, we had to come very early and still ended up spending up to 30 minutes lining up to the shrimp/fish stationâbut it was certainly worth the wait! A few times I had delicious lamb and beef, prepared at the grill station. The cold buffet featured various salads, including good and healthy spinach, snails, peas, cheeses, potato salad, deviled eggs, and lots of raw, shredded & cooked veggies. Not too many tomatoes and very little greens. Assuming this stuff was organic, one could eat very healthy.Although we never had lunch at the restaurant, we often went to the beach bar (Ranchon Hemingway) and got beer, Pina coladas, grilled hamburgers, ham, cheese, tuna, vegetable and chicken sandwiches, hot dogs and French fries. However it closed around 3:00 pm, much too early.Sometimes we got drinks from bars, but I usually had my bubba mug filled with cold beer and sipped it while on the beach. The lobby bar served excellent Spanish coffee.We had two a âla carte dinners at other restaurants (one was called Caribe); they were good, but we preferred the regular buffet, which gave us more choice in food selection. Felix was our very polite and fast waiterâlater he was also working in the beach bar.Churros, made-to-order in the evening near the 24 hour bar were delicious and we had to use plenty of our willpower not to have too many servings!I cannot comment on the nightly entertainment as we never attended any performance. We did not like, however, the very noisy activities taking place around the pool; once, when they finally stopped, those relaxing around the pool began applauding-finally, they were actually able to relax! Certainly we were not the only ones that did not appreciate this kind of âentertainmentâ.Some years ago I had purchased several CDs with Cuban music, called â5 Leyendas De Cubaâ, featuring Eliades Ochoa, Compay Segundo, Ibrahim Ferrer, Omar Portuondo and Ruben Gonzales as well as a two-disk set with music of Benny Moore. Quite often I listen to this wonderful music at home in Canada. Yet for some mysterious reasons, I hardly had a chance to listen to this music at Cuban resortsâŚ What a pity!BEACHThe beach was great! In 2015 we mainly used the stretch of the beach near building #18 and sometimes it became quite narrow during the high tides. This time we enjoyed the section near buildings 30 and 31, it was much wider and very pleasant. One day we saw a bunch of stingrays very close to the shore. Some approached swimmers, but very quickly took off. I did not notice too many bugs on the beach (e.g., sand flies), but one day, when the storm rolled in, the sandflies were horrid. From time to time we did encounter a mosquito. Although I brought a can of anti-bug spray, I never used it and eventually gave it to the staff.The beach got very crowded when the weather was nice and reserving a favorite spot early in the morning was a must. There were enough loungers stacked in piles, but you had to find the beach guy or drag them yourself to an available locationââearly bird got the wormâ. There were shade stalls, palapas and some trees. Around 10:00 am some tourists participated in stretching exercises on the beach, but the timing was not very good (right after breakfast) and thus there were not too many participants. Of course Catherine quickly joined them!WEATHERBecause it was January and we were in the north part of Cuba, we were prepared for somewhat cooler weather, but it turned out to be better than anticipated. It was windy for a couple of days, once a big front suddenly moved in early afternoon, the sky turned black and the wind kicked up and it poured for a few hours, but otherwise it was warm during the day and even in the evening I never had to put on a sweaterâa long-sleeved shirt was sufficient. It was mostly sunny and we spent plenty of time sun tanning on the beach (when we were in Ciego de Avila, it was almost hot during the day). The room had a working air conditioner, but most of the time we slept with the windows open and curtain drawn, to prevent mosquitos from entering the room.HOTELThe hotel, resembling a small Spanish colonial village, was quite charming; perhaps other hotels have better facilities and higher standards, but they cannot beat the Colonialâs unique look! Just across from the main building there were several âtiendasâ which sold alcoholic drinks, cigars, clothing, beverages, souvenirs and books. There was also a medical and dental clinic.The hotel staff were invariably very friendly and helpful. The gardeners were busy cleaning the hotel grounds and always willing to get us a delicious coconut. The grounds were natural with nice flora, sculptured benches and lighting. It was possible to do a continuous circuit route around the grounds for joggers, speed walkers and lollygaggers. Several dogs and cats were wandering around the property, but they were not too intrusiveâit was the birds that took every opportunity to steal food from the plates! The lone flamingo was still residing near the restaurant; this time he had a company of three lazy ducks that probably were attracted by the food the hotel employees were giving to the flamingo.There were copies of âGranmaâ at the reception, some in the English language. On several occasions I chatted with Frank, who spoke very good English. There were a number of taxis at the main square and probably the best way to get one was to just get their phone number and later call them.There were 2 pools, one large, round, chlorinated at the Tryp side and a serpentine salt water pool with swim up bar at the lagoon side. We did not use either, but enjoyed walking past them at night as they were lit up and looked magical.THE HOP-ON-HOP-OFF BUSWe took the bus twice (5 CUC per day per person), rode to the very end (Playa Pillar), getting off at several hotels and spending a few hours at each of them. The bus also stops at the nearby commercial center which is basically a handicraft market with some bottled liquors/beverages. I am posting a photo of the schedule (taken at the hotel Colonial), yet it is always a good idea to confirm it with the driver. Even though the bus stops at numerous resorts along the way, it was a very enjoyable outing.TRIP TO CIEGO DE AVILAA taxi (60 CUC each way) took us to Ciego de Avila, where we spent 2 nights in a casa particular. It was quite a nice town, beautiful architecture in ice cream colors. We enjoyed walking along the main pedestrian boulevard (car-free, just shops & a few banks) and even ran into Mr. Prado from the Colonial. We hardly saw any other tourists there. We also visited the train station which was very busy and chaotic.Overall, we had a wonderful time at the Colonial and if we ever decided to go to Cayo Coco again, we would certainly pick the Colonial again.
We stayed at this resort as a family, September 2016, it is very unique colonial style, we have never been to such a quiet resort, literally myself, my wife and 2 children and another group from Ontario we met in the plane and that was it, besides the Cuban regulars. The food was average, always found something to eat, no one was sick. The swim up bar was drained and closed, no work was done to it all week. Room was nice, 3rd floor ocean view, beach was nice too, as you had the whole beach to yourself, the salt water pool was no very clean, mainly used the fresh water pool which we had all to ourselves. No daytime activities. Nightly entertainment was very lacking, best part was the piano bar where we went every evening after dinner, wonderful piano player and singers. The was lots of work going on to some of the buildings, but it needs a lot more upgrades, hopefully the new owners will invest. We found the wait and bar staff to be very friendly, but found the reception to be not very interested in us as customers and more concerned about thier cell phones. We recently stayed next door, and rated that resort which used to be part of the Colonial a 5 out if 5. We will likely not go back to Colonial and for the money spent, would not recommend it, would spend a little more money and get a much better experience and what you actually paid for, slow season or not. Sad thing is if people don't start filling up this resort, it may never move up from it's bottom rating. Thank you for listening.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining w/reservations
- 24 hr snacks
- 24 hr Domestic & select International drinks
- Non-motorized water sports
- Introductory scuba diving lesson in pool, once/week/person
- Daytime tennis
- Beach volleyball
- Daily activities
- Nightly entertainment
- 342 rooms
- Buffet restaurant
- 2 a la carte restaurants, dress code & reservations required
- Snack bar
- 3 bars including Piano bar
- Children's pool
- 3 night-lit tennis courts (lights - fee)
- Fitness room
- Gift shop
- Tennis & sailing school
- Scuba diving school
- Massage service (fee)
- Car rental
- Internet access (fee)
- 2 twin beds
- Satellite TV
- Mini-fridge w/bottled water
- In-room safe
- Full bathroom
- 220V (adaptors required)
- Balcony or terrace
- Max occupancy 3 adults
For the Kids - Kids 4-12 can enjoy supervised activities at the Kids Club. Babysitting services available (fee).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Hotel Colonial Cayo CocoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Jardines del Rey Cayo Coco Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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