Hotel Colonial Cayo Coco
- What's Included
- All Inclusive Features
Location: On the beach, 1 hr to the town of Moron, 15 minutes from Cayo Coco airport.
Our room was located directly inside the Hotel on the 2nd floor. We were handy to everything. Staff was perfect in every way. Room was spacious and very clean. We spent most of our days at the beach or at their swim up saltwater pool. There was another pool but it was more for families. Food was not bad at all, we were there for two weeks and didn't starve. Restarants were great and tasty. Grounds were kept clean and tidy. Entertainment was the best I've seen during my 11 trips south. Night life is very much alive at this resort.
Just settling in at home and missing Hotel Colonial already. This trip was our 3rd time to this resort. We travelled with my parents who were visiting for their 4th time. The Staff is absolutely amazing...we have become friends with them and look forward to seeing their faces when we step off the bus. My daughter and I feel like we are returning home when we arrive at Hotel Colonial. Our trip was different this time due to the efforts Staff made to make our trip enjoyable. It was incredible that the Staff recognized us and warmly welcomed us upon arrival. Hotel Colonial is our resort of choice when visiting Cuba. We have travelled elsewhere and finally have found the resort that we can call home! We will return again and again! It was nice to see repeat guests while we were there also! When our bus arrived, it felt like we never left. Omar, Liber, Raydel, Yamil all welcomed us with open arms at the Lobby Bar. We always have so much fun with them and their lively personalities. Any traveller who says you cannot get service at the Lobby Bar is jaded and expecting too much. These bartenders aim to please and have so much fun doing their job, even when people are rude to them...which I have witnessed far too many times. Thankfully, we didn't experience too many rude guests cutting in line or demeaning the Staff...if we did, I tend to speak up despite the language barrier. (Watch for the Russians, Quebecois...they tend to have an entitlement for whatever reason.)I did notice a lack of assortment and variety at the buffet for all meals. It is definitely repetitive, but we didn't starve. I chalked it up to limited resources and changes. We went to the Italian restaurant (Fontella) twice to change things up. My daughter is vegetarian, so it was challenging, but we made do...if you plan to travel to Cuba, don't go there for the food. We aren't super picky, but I did notice that this year had minimal choices compared to last year regarding the buffet especially since we travelled over Ontario march break...The omelets at breakfast are delicious! There are plenty of grilled options at the Buffet for Dinner as well...meat: chicken, pork, occasionally beef etc. Lots of families and kids compared to last year. Nice to see this resort turning into a quiet and family oriented resort. Tryp...ugh. Don't go there! Party central for high school students on break. Go see the shows...they are wonderful! Different dance companies each night and they are so very talented. Glad we got to see the company that has the Michael Jackson impersonator...he is beyond amazing and so is the Dance company he works for!! LOVE THEM! Our Room as always was spacious, clean and Yuneidy our FAVOURITE maid was around! She is absolutely adorable. My daughter's crocodile necklace broke when we were playing cards one night and Yuneidy, despite a language barrier, went out of her way to help us try to fix it. She is a lovely lady!! Hola Yuneidy! Can't wait to see you again. (She has been our maid for 3 years running...) I would love to see the Kids' club revived. The hours are minimal. My daughter would love to attend the kids club if it was more active. We did notice it was newly painted though!The freshwater pool is our favourite and we always stay on the 16, 17, 18 side to be close to this pool. We were disappointed to see that the majority of the pool was closed due to the grates being fixed. Our friend Felix told us they were waiting for the parts to come in...it didn't affect us because we had the other side of the pool to swim and families with young children had the kiddie area. We didn't have any problems with finding chairs for our family. This is our preferred pool in comparison to the Salt Water pool with the swim up bar. Lovely pool with many sections, but we do not like the sticky feeling on our skin after swimming in it. Just our preference....nice for those guests staying on that side though! The Yarey bar served lunch everyday as usual (the fried fish is absolutely amazing) and La Placita was closed during the time the Yarey and Beach bar had lunch. Understandable. We always found options and rolled with it. This was new for us...my parents and I LOVE and crave the hamburgers available at Placita. Michel at guest services remembered us and made our stay quite enjoyable. Thank you Michel! Tasmary at the Breakfast buffet is the most darling waitress and we have become friends over the years. She reserved our table EVERY morning we were there. Felix at the Yarey grill works hard cleaning the fresh water pool then serving guests at lunch. It is alarming how many do not tip...you do NOT HAVE TO TIP, but a peso goes a long way. Our amigos work hard for the guests to enjoy their stay. The Animation team does a great job trying to entertain guests...Silva and Yudel are top notch. There are a few other new members who are amazing and I didn't get their names!The Beach is absolutely amazing. Have never been to Pilar for the white powder sand, but you don't necessarily need to go considering the beaches are beautiful at the resorts. Unless you are a beach person...go to Pilar! It is a 90 minute bus ride for the $5 hop on hop off bus that goes to each resort. One day we will go there, just not this trip. We did the Ciego De Avila and Moron tour. Great value for the money, but it was my first experience with Cuban beggars. Not overbearing but annoying. It was nice to see both cities especially since our Resort Staff friends live there. Crocodile farm, speed boat through the mangroves, among other stops. I could have done without the visit to the Silversmith in Ciego De Avila and the last stop in Moron...pretty sure we were all tired from the day trip though. Many Cubans approached us and offered lovely flowers and weaved roses/grasshoppers, then asked for pesos after. Not that best experience because we had to refuse and didn't have enough pesos to give because our resort had a shortage before we departed. Even still, I was quite annoyed because I was under the impression that Cubans were proud and didn't beg like that. Unfortunately, the demographic of those who approached us were definitely those who needed it most. Our hotel had a shortage of pesos too, so I would have been more inclined to tip/give if I had extra pocket cash. Above all, my daughter and I LOVE Hotel Colonial and after travelling for several years around Cuba, we have finally found our HOME away from home. It is a beautiful place with the most incredible staff...mind the food, they do their best. We go to Cuba for the incredible hospitality and to take a break from the Western World. I wish we all could learn something from the Cuban people...if you go, you will know. The Cuban people have an incredible outlook on life...something we ALL need to learn coming from our busy lives. This is why I love to visit Cuba. One of the many reasons. I feel like I have so much more to say about this amazing place with the Colonial architecture, quality staff and spectacular grounds...you will have to go there yourself to truly appreciate the beauty of Hotel Colonial and all it offers. As long as you have an open mind :)
I visited Hotel Colonial in Cayo Coco, Cuba March, 2017, went as a single person. (Wish they would remove the single supplement surcharge year round, as this place is suitable for single travelers), also great for families and couples. I went feeling very stressed, but within a day or two, I was able to unwind and relax, by the time I left, I found myself adjusted to the Cubian rhythm, and all stress was gone, didn't worry about the time, or anything, just enjoyed the spectacular scenery and the grounds of the Colonial Hotel. My room was comfortable, large, high ceilings, balcony with an ocean view...beautiful beyond words...and it was impeccably clean. The cleaning staff were excellent, actually all the staff were excellent, always greeted you with an "Hola" and a smile, which made me feel welcomed. I had a couple of real highlights during my vacation, besides enjoying the beach at the Colonial Hotel, (plenty of beach chairs and shelters), I experienced a day at the Spa-Talaso, Acuaujda, the staff are very professional and Jose was the best masseur every! All my stress was gone away after that massage! The other highlight was definitely Pilar Beach, these are a must, and I would definitely, do these again should I ever go back to Cayo Coco. The food...well...It's Cuba, don't expect or compare it to Canada, it's not...it's Cuba...go, enjoy and embrace it for what it is...and you'll have the time of your life! I did. A special thank you to the reception staff for exceptional service!
I just returned from my second four-day trip to the Hotel Colonial with my daughter. The aspects we really liked last time were the same: the staff are very friendly, the room location was fantastic beside the salt water pool, and the a la carte restaurants are very good. They accommodated my room request as well. The churros were great as well, however he was only there twice out of the four days. It was nice to feel welcomed by familiar faces as we were returning guests. We were even treated to a free bottle of rum in our room.The buffet selection is smaller than some resorts I've been to in the past, but we managed to stay full with the pasta, awesome pizzas at the pool bar, and French fries.The only issues I found this time were that the front desk ran out of money for two days as well as wifi cards. This was unfortunate as I wasn't able to leave tips like I would have.Overall, this is a nice location for a quiet, relaxing vacation. The beach is beautiful, both pools are very nice, and the rooms are clean. The feel of the resort is small and friendly.Special thanks to Felix and Oscar for tending to my daughter when she got hurt and needed to clean up her wound. As well to the front desk clerk (I apologize for not remembering her name) for giving us her own Band-Aid.I would consider returning in the future.
We traveled there over the Ontario March Break -- our second time there, our 9th in Cuba. We are not picky people.. we understand that this is Cuba and don't expect North American 5* standards when we go, but this was a bit of a disappointment.The resort itself is charming with a lot of character. Beach: Incredible. Amazing. It's why we went back. You can't go wrong with this beach. There are always beach chairs available and plenty of shade. Pools: We didn't go in the salt water pool as it looked a bit sketchy. Definitely needs to be cleaned. The freshwater pool was great, although they had the larger portion closed for the duration of our stay. This was disappointing as it meant that at times, the portion that was open was very loud and crowded.Our room: We were in building 30 on the ground floor, which was the building we requested and where we stayed last time. The view is lovely, right on the ocean. It was cleaned daily, lots of space and you do get used to not having a door on the bathroom. The bed is comfy enough, AC works fine. However, the toilet stopped working several times and it took forever for them to fix it. Also, the ceiling in the bathroom was leaking water, constantly. Every time we stepped foot in there we had to trudge trough water. When you don't know what is leaking up there, it's quite gross. Again, nothing was done about it. The safe didn't work -- we suspect the battery needed to be changed -- and despite multiple requests it was never fixed. This resulted in us having to carry around our passports/visas/money all the time.Food: I've never had a problem with Cuban food, despite the limitations, but this time it was different. The second day there I got sick, but husband and son didn't. Breakfast has the usual standard. Lunch and dinner at the buffet is not so good. Very small selections, not as much variety as other places.. and certainly less than the last time we stayed. Pasta station was hit and miss.. the fish was delicious. Pizza during lunch at the restaurant next to the fresh water pool is yummy. Burgers at all places are good -- some of the best I've had in Cuba ever. The A La Carte restaurants are mediocre. Italian is the best of the three and even at that, we weren't able to finish our dinner. Something just tasted 'off'.Staff: They are fantastic. They work hard and always have a smile. I can only say wonderful, positive things about the staff. Amazing!We met some fantastic people on this trip, from across Canada and around the world. Sure, you get your occasional rude tourists (those Russian are terrible for cutting in line) but that isn't because of the resort or the staff. That's just simply rude people.Will we go back? I don't know. I'm very conflicted. We do love Cuba and will be back. It's our first choice always when we want a sun destination, but not sure if we will go here again. Overall we had a good time, but there were a lot of frustrations as well. For what we paid, we can easily stay at another place which is managed better, where the upkeep is better. The resort is old and tired and things are falling apart. I hope they put some $$ and effort into this place because it really is a lovely facility with so much character and the location is second to none.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining w/reservations
- 24 hr snacks
- 24 hr Domestic & select International drinks
- Non-motorized water sports
- Introductory scuba diving lesson in pool, once/week/person
- Daytime tennis
- Beach volleyball
- Daily activities
- Nightly entertainment
- 342 rooms
- Buffet restaurant
- 2 a la carte restaurants, dress code & reservations required
- Snack bar
- 3 bars including Piano bar
- Children's pool
- 3 night-lit tennis courts (lights - fee)
- Fitness room
- Gift shop
- Tennis & sailing school
- Scuba diving school
- Massage service (fee)
- Car rental
- Internet access (fee)
- 2 twin beds
- Satellite TV
- Mini-fridge w/bottled water
- In-room safe
- Full bathroom
- 220V (adaptors required)
- Balcony or terrace
- Max occupancy 3 adults
For the Kids - Kids 4-12 can enjoy supervised activities at the Kids Club. Babysitting services available (fee).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Hotel Colonial Cayo CocoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Jardines del Rey Cayo Coco Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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