Hotel Playa Coco
- What's Included
- All Inclusive Features
Location: On the beach, 45 min to Moron, 80 min to Ciego de Avila, 25 min from Cayo Coco airport.
A family vacation turned horror story but the wait staff, friendly Cubans and WestJet were incredible! The resort itself, when we arrived I was very disappointed! The weather was not great, very windy and too cold to even go in the water! The rep at sell off vacations told us this was prime time to go and we found out it was their cold season once we got there. We went in Mid April! The grounds were not kept, the buildings were very old and the rooms and decor were lacking. The beds were so uncomfortable.The pool is the place to be! Although, the beach was absolutely beautiful but the weather affected our trip. Swim up bar was great and again I will highlight the staff! Although, the woman at the churro bar, not so pleasant! The food, going to Cuba you expect the food to be less than great! The highlight, the barbecue chicken mid afternoon! Someone good. We were on a budget and you get what you pay for! I am low maintenance and just wanted a clean room and edible food and a nice beach. Unfortunately, I was disappointed! My husband was rushed to the hospital with pancreatitis, not caused by food or anything related to the trip but we didn't know what the problem was because no one could speak English at the hospital! No phones! No computers! No faxes and no doors! The sheets in the emergency room were blood-stained, the ceilings had holes in them as well as mold. And no one to translate! Finally, we were able to find a staff member that understood a little bit of English ! We were told he would die if he didn't go for surgery but they had no idea what was wrong with him because their technology is extremely outdated! No gloves were used while examining him. Cleanliness is not their strong suit in that hospital. The things we take for granted here...He went in for surgery and the kids and I had to go back to the resort as the hospital did not allow us to stay! The Resort staff had found out what had happened and they were absolutely incredible! Staff members were going to the hospital to check on him! Staff members were calling to get me updates and translating for me! I hadn't even known what type of surgery he had until a staff member called a family member who was a nurse! However, their doctors were incredible and highly educated! They did an amazing job with what they had to work with! Although, I will highlight that the lack of technology, outdated methods and treatment for recovering patients certainly delayed my husband's progress during the recovery process. Education and funding is what they need! My mother-in-law flew into Cayo coco and the surgeon offered her a room in his home to stay while we were going through this ordeal. WestJet made all of the arrangements for the kids and I to fly solo home, had money wired to me and also dealt with the VISA issues as my husband was not returning with us! I have to say a huge thank you to WestJet and to all of the friendly Cubans/Resort staff that went out of their way to assist us! They genuinely care and are amazing people. I would definitely go back to Cayo Coco. Not because of the resort but because we were treated like family!
Me and my friends were there at Febuary 2017. We paid twice for the same thing... so to be clear we paid our staying 3 nights in hotel twice. It all happend becouse man on reception did mistake doing the paying. He told us "that money will be given back to you". It never happen. I cant describe my angry, honestly it is a lot of money .
My biggest issue was with the desk staff. My partner and I brought are Cuban friends there for 3 nights in there own room, we paid full price yet the desk staff treated them extremely poor. They fixed them to wait while they checked there room at checkout amoungst other poor actions. As well the food was the worst I've had in Cuba.
After one month after 4th time suddenly we got an opportunity to go back. It was kids free vacation.If after forth time i had thoughts to go somewhere else then after 5th time I will go to Playa Coco only. Unfortunately I needed to wait for 3 month to write one more review.So we went there in the beginning of July. We were greeted warmly and cordially.Special sparkling wine, special lunch from Deni. It seemed that everyone was happy to see us.Every minor problem or opinion was heard and resolved instantly.Honestly we felt VIP, they treated us like a royal couple. Everything was special for us, we were special. It was amazing vacation for two of us. Thank you guys. You are awesome!I am very sad Irma destroyed few buildings but I hope they will quickly restore everything.
Duration: Jan 25 to Feb 1, 2017 (7 days)The Facility:The resort is definitely newer than the ones in Varadero. But the entire area is so new that there are so much mosquitoes, they're everywhere! Plus this resort is located very close to a river that seem to end right by the beach (not sure if it connects to the ocean). My room, in the building Los Cabreros, is right next to the river. So I can actually smell the stinking water at my balcony. The Room:My room was not in a good location. Plus the patio door doesn't close completely so bugs and mosquitoes come to be room and feast on me at night. So I never had a good night sleep.The Food are okay, pretty fresh, but nothing spectacular (it's Cuba).The region is pretty secluded, good place if you are into jungle and water activities. But lots of bugs and mosquitoes. But the Playa Pilar (a public beach) is amazing probably the best beach and water than Varadero.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining w/reservations
- Domestic & International drinks
- Pedal boats
- Water polo
- Introductory scuba diving lesson in pool
- Games room
- Spanish dance lessons
- Daily activities
- Nightly entertainment
- Disco, drinks included
- 307 rooms in eight 3-storey buildings
- 1 buffet restaurant
- A la carte restaurants: Italian, Cuban, Japanese and Seafood, dress code & reservations required
- 5 bars including Pool bar
- 2 swimming pools
- Tennis courts
- Beauty salon
- Massage service (fee)
- Medical service (fee)
- Internet centre (fee)
- Car rental
- 1 king or 2 twin beds
- Satellite TV
- CD player
- Coffee/tea maker
- In-room safe
- Iron & ironing board
- Full bathroom
- Gardenview balcony or terrace
- Max occupancy 3 adults or 2 adults & 2 kids
- Standard Oceanview Rooms with ocean view also available
- Same as above but larger with sitting area
- 2 bathrooms with garden or ocean view
For the Kids - Kids 4-12 can enjoy supervised Kids' Club. Babysitting available for a fee. Kids pool area, play area and mini golf.
Wedding Packages - Available, please inquire for further details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Hotel Playa CocoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Carretera Cayo Guillermo, Cayo Coco, Moron Jardines del Rey Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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