Hotel Playa Coco
- What's Included
- All Inclusive Features
Location: On the beach, 45 min to Moron, 80 min to Ciego de Avila, 25 min from Cayo Coco airport.
We spent the first week in February at Playa Coco and really enjoyed it. At check in the clerk upgraded us to an ocean view room at no charge. The room was spacious with lots of storage, seating and a very comfortable bed. and although there were a few small issues (leaky toilet and sometimes noisy air conditioner) it did not detract from our enjoyment. We settled it, slept well and walked miles every day on the beautiful beach. We were in Room 9311, 3 flights walk up to our room but we needed the exercise and have no complaints about that.The staff at the resort are incredibly hard-working and friendly, The service was excellent and we tipped well to show our appreciation. I found the dining a bit of a challenge. There was lots of food but I am on a restricted diet and options for salad (beyond cabbage) were slim. That being said, there was always a vegetarian option at every meal and the rice and beans were great! They do not serve decaffinated beverages, so I took a jar of instant decaf and decaf tea with me. We enjoyed lunch at the little restaurant near the beach a couple of days as well.We dined twice in the Italian restaurant and found it good, but were not fans of the Japanese restaurant (too hot, too loud and a long wait) so we left and had dinner in the main dining room. The beer garden is open 24/7 and serves a limited menu around the clock. There is entertainment at night but it is always finished by 10:00 p.m.The resort is wonderfully maintained and very clean. The gardens are lovely and there are birds everywhere! We went on two excursions. We spent a day birding with Paulino Lopez Delgado and it was wonderful. We spent the morning birding on Cayo Coco and then crossed the causeway to the mainland for lunch and then travelled up into the hills. Highly recommended. The second trip was a catamaran/snorkeling trip. Also a lot of fun and my first time snorkeling. We also had massages at the hotel spa, and recommend that too!I would suggest that people (and their children) refrain from collecting sea creatures for entertainment as the numbers are dropping. It is a beautiful natural area but it won't last if we don't treat it with respect. The resort is about 20 minutes from the airport so upon arrival you don't have far to go. We would certainly return!
As a repetitive guest you may read my prior reviews too.I was amazed at all the improvements over a period of ten months. The new theater tent is quite impressive to see up. It will be wonderful for shows and activities when completed. In the meantime the shows are in lobby entrance and are presented with the same professionalism. The only difference is the time of duration varies as space is restraint and some shows require more room. But you still get enjoy a nice evening.The wine and coffee bar is lovely and spacious and the barmaid ls so sweet.I was in block four and the rooms are being renovated quite nicely, A few things left to complete but overall very pretty. The new mais Yoanis is wonderful.Everything is clean and we never missed anything, warm water, bottled water and bathroom paper were always supplied as were the towels. Please note to change your beach towels only when needed as you would your pools towels at home, I do not need a new towel every minute.Food was available everywhere at all times of day. The beach bar and grill have been moved father to the right of the beach and both offer the same excellent service.The staff are very kind hard working people and as I always say treat people the way you want to be treated and bring you smile to share with them and you will be treated like family for sure.The construction of a new restaurant located at the main entrance to the beach (old seafood and commerce area) does not bother the guests in anyway, it is going to be huge. I do not have Young children just adult daughters but we did take the time to visit the child playground and kids corner. All is colorful and bright and clean.Icecream is yummy and the parlor is so cute now since it was renovated.The hotel management and public relations staff are to be congradulated on their efforts and improvements all around. Bravo to you all. Very special thanks to three lovely people, Aracely, Yenny and Fidel.All the bars have great and amazing people working very hard to please you. Say hello to Yudaisy, Yosley, Taimi and George and Alex you would love them all :-)Love you all, one again a very happy costomer and family member, Brenda kisses to all. See you soon for sure.
We stayed here in February for a week, there were 4 of us in our late 30's. We knew it was a quiet resort going in but were surprised by the lack of things to do. The show ends around 9:30 and the resort is mainly asleep by 10. The entertainment at the pool was from 3 to 5 which I found to be kinda late, most people left half way through. There is just nothing to do. We were bored, once the theatre is finished it may get better, the lobby wasn't ideal for shows. The average age for a guest was 65 so if you want any options of things to do or other people to hang with at night, this probably isn't the right resort for you.A few good points: the rooms are big, we were in building 2 room 2227 and had no issues. The maid service was fine although towels are an issue, often our room was cleaned and then the maid would come later with towels, but at least we got some. Our air conditioner worked so good I was glad I brought flannels to sleep in. The pillows are long and flat so if your picky you should bring your own. There were some staff who were awesome, George at the coffee bar, the gardener who always gave us flowers or fresh coconuts, and the beach guy who set up our chairs each day. I found the rest of the staff seemed disengaged and not really very friendly or happy. The bugs are bad but they are spraying. We used off with 30% deet and a home maid mix of tree oil and we were fine. I'd say only 10% of people had bad bites. But watch the lobby area around 6pm to 8pm, they are really bad there.The beach is amazing, long, clean, the water is warm, lots of chairs. Lots of friendly schools of fish you can see but only being waist deep in the water. The weather was sunny but three of our days were mixed with wind and cloud which actually made it chilly.The mixed drinks are not good, they don't use blenders to make them slushy. I expected that and was really sad to find out they don't do that. You can get one at the coffee bar if you ask but you don't spend your days at the coffee bar which is not close to the beach and the wait is long as the coffee bar makes the better drinks. There is no beach service, I wished there was. The beer was good though.The food service was hit or miss. The breakfast buffet ends early and if you miss it then you can only get deep fried food at the beer garden and the service there in the day is so slow. The buffet food was for the most part really bland. It was not a place I looked forward to going with the exception of breakfast, the omelettes were good. The pizza on the beach was yummy, we ate that every day. The seafood restaurant was not very good in my opinion. The Italian wasn't bad and the Japanese was ok. The show at the Japanese was cool, the sushi rolls had mango in one and just lettuce in the other. It was a good try though. They don't have any computer system so you can book as many times as you want even though they say only twice.Beware leaving anything at the pool at the end of the day, even if it's for 15 minutes. My husband got his mug, towel and flip flops stolen. All on different days, we complained and the pool boy managed to "find" his flip flops but the rest were never returned. We would not return here. Some people seem to love it but good food, mixed drinks, things to do and friendly staff are too important to us.
We stayed at this resort Jan 31-Feb 7 of this year. This was our third trip to Cuba and it was definitely the nicest hotel we have stayed at. The food was good, staff were wonderful and the drinks were very good. The only complaint we would have were the bugs. They were out in the morning up until around 9-10 am and they bit us even with repellent.
Booked this place for 1 week holiday. After reading the reviews, we went in with an open mind on what to expect. Here is our opinion…. Note I have been to several destinations, including 3 other places in Cuba. This resort is newer, so there is not much in the way of gardens. I actually only saw one gardener and he was making “grasshoppers” out of palm leaves. Hardly a flower to be seen!The rooms are nice and newer. However the maid service was hit and misses. One day they came and the other days they did not. We only had one towel for two people given to us, and there was one bottle water given to us. The hotel desk staff were not friendly or helpful, and we were told to go buy another bottle at the lobby store. They almost seemed we were bothering them when we went and asked questions. This was my first experience being treated so poorly in Cuba. But it didn’t stop there. The staff in general seemed over worked (you had to wait in long line ups) and no one ever smiled. The food was not replaced at the buffet when it was finished. I thought this was weird, as I saw staff eating it. We spoke to other guests and they were all saying the same things. One Canadian said he had spent 2 weeks at that resort and was never so happy to get out of there! I will say, we are not picky eaters, but service with a smile goes a long way! This place was below standard! We heard they were recently bought out by a big corporation and the place has gone down quite a bit. Needless to say we were not impressed by this resort at all and would never recommend it. By day 3 we spoke to the Sunwing rep, who was wonderful. (Leia) Leia worked diligently trying to get us transferred to another resort. We were very lucky to be sent to Tryp Cayo Coco. (see review)
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining w/reservations
- Domestic & International drinks
- Pedal boats
- Water polo
- Introductory scuba diving lesson in pool
- Games room
- Spanish dance lessons
- Daily activities
- Nightly entertainment
- Disco, drinks included
- 307 rooms in eight 3-storey buildings
- 1 buffet restaurant
- A la carte restaurants: Italian, Cuban, Japanese and Seafood, dress code & reservations required
- 5 bars including Pool bar
- 2 swimming pools
- Tennis courts
- Beauty salon
- Massage service (fee)
- Medical service (fee)
- Internet centre (fee)
- Car rental
- 1 king or 2 twin beds
- Satellite TV
- CD player
- Coffee/tea maker
- In-room safe
- Iron & ironing board
- Full bathroom
- Gardenview balcony or terrace
- Max occupancy 3 adults or 2 adults & 2 kids
- Standard Oceanview Rooms with ocean view also available
- Same as above but larger with sitting area
- 2 bathrooms with garden or ocean view
For the Kids - Kids 4-12 can enjoy supervised Kids' Club. Babysitting available for a fee. Kids pool area, play area and mini golf.
Wedding Packages - Available, please inquire for further details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Hotel Playa CocoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Carretera Cayo Guillermo, Cayo Coco, Moron Jardines del Rey Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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