Hotel Playa Coco
- What's Included
- All Inclusive Features
Location: On the beach, 45 min to Moron, 80 min to Ciego de Avila, 25 min from Cayo Coco airport.
I was forth time in this resort.I love people who work there: Deni, Yunior, Lily, Yudaisy and all others.Yusleidy is very nice person always ready to help. George remembers everyone! Trust me. Everyone. I don't know what happened and why he doesn't work in lobby bar anymore but he is PR of this resort. Unfortunately I don't remember beach bartender's name, but she is amazing too. She remembers what every member of my family prefer to drink and how many sugar to put in our drinks.Waiters in a la carte remember us too. Very nice and pleasant. Hotel mostly finished building renovations.Almost everything was working in our room but we go there to spend time on the beach or in the pool, not in the room. Some public relation persons are nice and attentive.We didn't tell to anyone about my husband's birthday but we got a bottle of win in the room; and after lunch Deni brought a small cake for birthday boy. It was very nice!A bit of criticism:I understand, it's low season. But!1. Buffet was closet and we had breakfast in the beer garden. I understand you have new people, but you must provide customer service training. Juice was over. What wants for breakfast person who drunk rum last night? He/she wants to drink. Juice is over. Few waiters came to me aske what I want to drink, said juice is over. As a result my husband went to lobby bar and brought juice for whole family. I think waiter should do that. Yunior and Deni always go to beer garden if we ask for coffee.That's an excellent customer service!2. If you organize breakfast, lunch and dinner in Beer Garden - be sure you have enough space to accommodate your guests. Wait for table for breakfast or dinner in all inclusive - sounds weird.3. Many local people. I am ok with that. BUT! There is a line up for meat during the lunch time. Canadians wait for their turn but local come, say something in Spanish and get their chicken without waiting. What was that??????? I don't eat pork and fish. I can eat chicken only. And all chicken was gone to Spanish guys without line up. Is it a customer service? NO! Interesting moment. If management there - everything is fine, if management gone - there is a chaos. 4. Patio door in our room didn't locked at all that made me nervous but we don't take expensive stuff for vacation. And at the end my small wish. On Friday when you have special dinner for returning guests - fumigate mosquitos before dinner :) And iI love this resort, I love people who work there. And yes,I will come back. See you next time! Hope this resort will be better and better!
I returned to Playa Coco for my 11th trip from June 9th till the 17th. Prices were similar to what we paid in high season January but we decided to return for the break. Upon arrival I was surprised that our rooms were not ready however we just left our stuff at reception and enjoyed the first day. We made a request for adjoining room in advance but that could not be accommodated. It took some work but they were able to change us the next day. Over the course of our stay the resort became quite busy with local people and this is where the quality went down. They were continually running out of stuff and it was very difficult to get anything to eat or drink. The bartenders and wait staff were attentive and did what they could to try and help. As returning quests we were suppose to receive a weekly repeat dinner. They canceled this because they were using the pool area to have a huge Cuban pool party. (Something that has never taken place for the high season Canadians) there was also a huge beach party that never takes place any other time. As the week went on it felt as through the Canadian quests were being treated differently. Playa Coco has been a second home to me for so long however it was not the same home feeling this time. I understand that they open the resort to locals as they need the business in low season however it would be nice if they would accommodate the Canadian people in high season by doing similar things. We seem to see the same shows every night and activity ends at 11 pm. If you want more you have to leave the resort and pay for it. The amazing staff were once again great and took care of our needs. I will be taking a break from this resort and exploring other places in Cuba, I will never return in low season simply for the way we were treated and lack of resources. The management should consider doing stuff in high season and possibly limiting the number of people who come in low, or at least open the restaurants so there are options for dinner. Watching people fight over food in a buffet is not ideal. Going to breakfast and not having eggs or bread because other guests are stock piling and taking to go should not be allowed. I was very disappointed this trip. Maybe in the future I will return but never in June or July considering we paid January prices. I hope the management realizes that all guests should be treated equally especially the ones that are paying a premium price to come.
I have to say that this is my first time travelling to Cuba ever and it was a wonderful experience. The staff makes you feel like home. The beach is beautiful, white sand, colorful places and always sunny. I must say I will definitely come back. The room was big enough for me always clean. The food is good though I not eat a lot. Staff that will make your stay better Johanna from Public Relations, Yelennis at the lobbybar and Dariam at the buffet.
PROFILE: We are a retired couple in our late 60’s to early 70’s, we have been travelling to Cuba for the past 20 years . This time we were travelling with two of our grand children ages 12 and 10 who have been to resorts before.ARRIVAL: On this very hot day we were greeted at the resort just before noon with smiles and tall cold drinks. As we completed the paperwork the two young ones took off immediately in search of the pool which they subsequently claimed ‘they fell into’ when they returned to us a few minutes later soaking wet with shoes in hand (funny how those things only happen to tween kids..LOL) . We were then driven across the resort to building #4ROOM: We had a suite on the second floor and everything worked (toilets, shower, electrical), we had a king size bed in the bedroom, and requested that two cots be placed in the other room for the kids, this still left loads of space for moving around... I strongly recommend a suite for families where there are only two adults and possible a couple of pre-teen kids.LOCATION:The beach in this area is still unspoilt by ‘beach restoration’, the soft sand is still under your feet, and while high tides are desirable, in low tide the ocean is still close enough that you do not have to ‘take a hike’ to get to the water. Those pesky ‘sand bars’ that now seem to proliferate the beaches that have been ‘restored’ do not seem to be an issue on the Hotel Playa beach front.FOOD: The food was much better than some other resorts we have been to, and considering that this was ‘low season’ we were quite impressed with the variety in the buffet every day.. Yes, some of the dishes were repeated but there was always something new added.. The children really loved the ‘freshly made’ food stations in the buffet where they could request exactly how they wanted their pasta, pizza and breakfast done.. Their only regret.. there was no pancakes or French toast offered, after a few days of omelets or fried eggs you get pretty sick of it. The Japanese Ah La Carte was our all time favorite and we would dine there every night if we couldAMENITIES: From the Gym, to the Spa to the games for the kids (tennis, mini golf, outdoor chess), when we were not at the beach or the pool there was always something to fill the time and everything was operational despite the fact that this was their low season . At night the mosquitos were a bit of a problem so we did not do much ‘sitting out’, and when we did, we headed for ‘the piano bar’. The shows may have been good but we didn’t take any in.We will return to this resort again.. kids in tow.Advice: Bring lots of mosquito repellent, after bite, calamine lotion (it stops the itch if bitten)...and ofcourse a good ‘sun screen’
It was cheap price for all inclusive from montreal. It wasnt that busy which was perfect for couple and family. Staffs are nice, beach is awesome. Food wasnt that good but you can go a la carte :) I realy enjoyed it!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining w/reservations
- Domestic & International drinks
- Pedal boats
- Water polo
- Introductory scuba diving lesson in pool
- Games room
- Spanish dance lessons
- Daily activities
- Nightly entertainment
- Disco, drinks included
- 307 rooms in eight 3-storey buildings
- 1 buffet restaurant
- A la carte restaurants: Italian, Cuban, Japanese and Seafood, dress code & reservations required
- 5 bars including Pool bar
- 2 swimming pools
- Tennis courts
- Beauty salon
- Massage service (fee)
- Medical service (fee)
- Internet centre (fee)
- Car rental
- 1 king or 2 twin beds
- Satellite TV
- CD player
- Coffee/tea maker
- In-room safe
- Iron & ironing board
- Full bathroom
- Gardenview balcony or terrace
- Max occupancy 3 adults or 2 adults & 2 kids
- Standard Oceanview Rooms with ocean view also available
- Same as above but larger with sitting area
- 2 bathrooms with garden or ocean view
For the Kids - Kids 4-12 can enjoy supervised Kids' Club. Babysitting available for a fee. Kids pool area, play area and mini golf.
Wedding Packages - Available, please inquire for further details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Hotel Playa CocoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Carretera Cayo Guillermo, Cayo Coco, Moron Jardines del Rey Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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