Hotel Playa Coco
- What's Included
- All Inclusive Features
Location: On the beach, 45 min to Moron, 80 min to Ciego de Avila, 25 min from Cayo Coco airport.
This hotel has not fully recovered from the hurricane and should only be rated as a 2 star not a 3 1/2 star as it was rated by Sunwing! Most of the staff are doing a good job but we only had hot water 2 of the 5 days we were there and with the rainy weather it wasn’t that warm out. The towels need replaced as ours were very stained and threadbare. We have been to Cuba twice before and stayed in 3 star hotels and they were far above this place. The layout of the hotel is good and when they have everything fixed I’m sure it will be okay but it shouldn’t be promoted as a 3 1/2 star yet! Ice cream bar was good, beer bar was great as was the gin bar. The chicken sandwich at the snack bar was good if you asked for extra chicken. Sand fleas were biting most people so we stayed away from the beach and the weather didn’t help this either. The mini golf is not in use yet. We just want people to be aware before booking as we had read reviews prior that said it was repaired and this just isn’t so. We had to be moved from our first room due to major water leaks in the bathroom and living room area. The bathroom door was water stained and covered with sand over half way up, obviously the room had not been cleaned properly after the hurricane, this was in building #8 and on the top floor.Just want to say travellers beware, you can get much better for your money!
What a lovely week we spent at Hotel Playa Coco. The kindness of the people who work there is only matched by the beauty of the sea that borders the hotel. Special kuddos to Waldo the Chef (mornings), Jorge (night service) and Yoendys (morning and lunch services) at the main cafeteria, and of course Jorge Hakunamatata (Gintonic bar) who made our stay extra special from January 7 to 14. And there are loads of other persons that went out of their way to make us part of the Hotel Playa family. We now fully understand why some people come back over and over. We are already looking forward to another stay!
We stayed at Playa Coco from December 29-January 5. It was my first time travelling with my kids, and we felt safe at all times at Playa Coco!The beach is amazing, we always had a beach chair, and the white sand beach goes on for miles. My kids played in the ocean the entire time we were there. It is shallow and warm, just watch out for crabs! I highly suggest eating lunch at the beach grill, with a nice Cristale to wash it down! Our room was bright and clean, and Ana kept our room clean with fresh towels the entire time we were there. The front reception staff are all amazing, and they all speak English, and are always willing to help.Make sure to visit the Beer Garden, and the Gin House while you are there. George is a wonderful server, and if you take the time to get to talk to him, you will see how smart and thoughtful he is.The buffet had so much choice for all meals, and all of the servers are courteous and helpful. The cooks will grill you whatever fresh meat you want, or you can have pizza or pasta cooked to your liking. Omelettes every day for breakfast, with fresh fruit. YUMMY! Make sure you have the fresh ice cream, the flavours are so unlike Canadian ice cream, the coconut was so delicious!!My only negative is that I don't speak any Spanish, and I felt rude not being able to say even a few simple things to the Spanish speaking employees.I noticed that a few guests didn't tip the employees. These people will go so far out of their way to make you happy on your vacation, please remember that. I would suggest exchanging your money at the airport as the front reception gets people asking for change all day, every day.And if you have the time, book an excursion. We went on the Catamaran tour with Julio, Alexi and Captain Fernando. The most amazing day spent out on the ocean, eating and drinking and snorkeling. I only wish I had brought more to tip.All in all, my kids and I had a safe an amazing time at Playa Coco. For the price of the week, it was more than we could have hoped for. Leave your Canadian pretences at home, and go and meet some amazing Cuban people, and have a great time in Cayo Coco!
Jan 5-12, 2018. Solo, mature male traveling to get some warmth and relax. This trip was very inexpensive from Canada so I was not expecting too much other than hoping the food did not make me ill (as 3 star hotels in DR did). The thing about Cuba is it does get a bit better over time while I stopped going to DR because even with their long tourism history, they just keep getting worse. (e.g. poorer service, attitude, safety, food, and greedy pricing.) So point is a big Yes to Cuba. So I do not do list 19 names of staff at the hotel, i.e. I do not fall in love with people just because they smile while serving or just because they are poor. These people have pride and a good education in general. I do however respect them and behave so that they respect me without being fueled by greed. So yes, do some tipping, but don't insult by throwing it around like they are trained monkeys. Their lifestyle, politics, and economy is not my responsibility - as a people they need to figure out that for themselves and they are not unsophisticated. i.e. University in Cuba is free if you did not know that. So back to reviewing service - the staff are very good and professional and do there jobs well. Tipping is welcome but not mandatory or EXPECTED in every case. The hotel:* nice rooms refurbished recently my guess, same room quality as 90+% of most 3.5 to 4 star hotel resorts vs. my 50+ vacation stays in several tropical tourist welcoming countries. Only thing better in rooms I personally prefer is some local charm and décor, etc. which we mostly find in Mexico at local hotels not chains. (when my wife is along this get more important :). * problems got listened to and fixed - but I had no major problems though* Food was good and some variety for sure despite other reviews - those folks only see what is obvious at each meal; which is really mostly condiments and sides type foods such as salad, pickled vegs, etc.. Look harder and you will find something a bit new each day. But this is not Michelin star dining in Cuba. Ah, France, Chicago, Spain, NYC, ... good eats there..* service whether bar, lobby, coffee service, front desk, snack bar, maids, bell hops all very good service - average 4.5 out of 5.0. Even top hotel chains do not do better UNLESS your staying truly premiere 5 star hotels where even literally ice cubes can be al la carte with your cocktails! i.e. you pay $$$$ and oh, try not tipping .. It will be ugly.*beach is very good, not perfect but accessible, loungers can be found mostly and has even some bar service to your lounger. Pretty good amount of shade, could be more though and bit of beach clean up still needed.* grounds are not very landscaped, some areas are quite poor landscaping maybe due recent storms? BUT poor drainage after rain is probably a key reason for biting bugs (mosquitoes?) more on that further on.* Bugs - seemed ok for a few days, then after rain, POW, these critters whatever they are, sand fleas, mosquitoes, flys, or all above sure do pack a punch. Bring serious bug sprays, after bite, Benadryl, other related meds in case. However, it is a Cuba and tropical locations wide problem, some hotels spray, some don't, sometimes here there were no bugs. But spray up early mornings and after 4 pm or so.* good crowd of friendly tourists, odd blue tooth speaker idiot playing their "music" their tiny brains are sure WE love their genre of music too. UGH to Hillbilly American twangy music. There is a quiet pool too, mostly empty, too cold, no shade. HOTEL IMPROVEMENTS NEEDED: suggestions...a very good resort...well done...but..* Biting bug treatments: IMPROVED DRAINAGE, THIN OUT BUSH ON PERIMETER of property, spraying any standing damp water spots along outer perimeter of property - but plse not massive spraying chemicals near the guest rooms, etc. Use SCIENCE and prevention, not just extensive spraying poisons - would you want your children nearby at those times?? * HEAT AT LEAST ONE POOL AND THE "HOT" TUB for sure - Mucho Frio -TOO FRIGID - USE SOLAR HEATING? These improvements would raise the resort to TO FULL 4 STARS. Maybe 4.5 if the landscaping and décor had some more Cuban flavor and food was tiny elevated to almost everything was fresh - NO canned vegetables, fruits, etc. "Fresh and Healthy" is what the trend is world wide. An clearly adult section would be worth more CUC to some folks for sure. ?Muchas Gracias to all the hotel staff. Well done.p.s. If I read for my next vacation planning that of just a few improvements were made such as a heated pool (Dec-Mar) and major actions to reduce the biting bugs. I would come back for aprox. same price. With some more improvements i.e. more shade around pool & maybe the beach, clean up and improvements to one side of the beach, SOFTER & BETTER MATRESSES (even as a Option $ for some rooms?). I would gladly pay 10-20% more.
It was our first time in Cayo Coco in Hotel Playa Coco. We were traveling with friends. Upon our arrival we were given a room with one king size bed as l mentioned we are just friends and l dont wanna sleep at the same bed with my friend. Obviously it was a New Year Eve and hotel was fully booked. But they promised to change the room the next day. Giovanni from the reception was very helpful in this situation. We got our 2 beds next morning. Concerning the cleanliness of the room and especially public toilets it should be improved. We were not lucky with the weather this time. We had probably 3 days of sun mixed with clouds out of 7 days, the rest of the time it was raining, strong wind and cold very cold!!!! Despite of the bad weather we had fun due to amazing entertainment team. They were always there to amuse and entertain you with different kind of games, show, dancing, bingo, yoga in the morning in professional way. Thank you guys, especially Riko ( Raiko Antonio), Chocolate (Wilber), Black Diamond ( Leonardo) and Karl. The staff in all resort are very friendly and kind. We gonna miss you guys!!!Some suggestions to your evening show. It would be lovely to have karaoke one evening and some disco 80's and 90's. I have noticed you have a lot of middle aged people over there, I am sure they would appreciate that kind of music. So I wish you to go ahead for perfection and probably we gonna be back in the future.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining w/reservations
- Domestic & International drinks
- Pedal boats
- Water polo
- Introductory scuba diving lesson in pool
- Games room
- Spanish dance lessons
- Daily activities
- Nightly entertainment
- Disco, drinks included
- 307 rooms in eight 3-storey buildings
- 1 buffet restaurant
- A la carte restaurants: Italian, Cuban, Japanese and Seafood, dress code & reservations required
- 5 bars including Pool bar
- 2 swimming pools
- Tennis courts
- Beauty salon
- Massage service (fee)
- Medical service (fee)
- Internet centre (fee)
- Car rental
- 1 king or 2 twin beds
- Satellite TV
- CD player
- Coffee/tea maker
- In-room safe
- Iron & ironing board
- Full bathroom
- Gardenview balcony or terrace
- Max occupancy 3 adults or 2 adults & 2 kids
- Standard Oceanview Rooms with ocean view also available
- Same as above but larger with sitting area
- 2 bathrooms with garden or ocean view
For the Kids - Kids 4-12 can enjoy supervised Kids' Club. Babysitting available for a fee. Kids pool area, play area and mini golf.
Wedding Packages - Available, please inquire for further details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Hotel Playa CocoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Carretera Cayo Guillermo, Cayo Coco, Moron Jardines del Rey Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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