Iberostar Cayo Coco
- What's Included
- All Inclusive Features
This was an impromptu trip. We found a deal and booked immediately after reading great reviews. Granted you can't blame poor weather and poor guests on resort. But you can them for blame poor cleanliness of room, Unkept beaches, boring food and plain disappointment. Our room was filthy. Pictures were very misleading. I slept fully clothed each day that I was there. Their idea of cleaning was beyond my understanding. The beach was nice the first day my friend and I were there but that was it. Everyday till me left it got more and more impossible to get to the water as the seagrass, seaweed and garbage piled up. I wish I had pictures to prove this atrocity. Usually I would be kinder but I paid for relaxation and that is not what I got at all. Half the staff was great. The other half would harrass me, wanting more than just friendly conversation. We made friends with one staff member who would make us burgers for lunch and dinner because everything else was just too close to feeling like food poisoning. The entertainment was not kid friendly. Every night the games had some sexual nuances that made me even uncomfortable. I really just didn't enjoy my time. I would never come back to give it a try. Pay more money and stay somewhere worth the while. OH and also we almost missed our flight because they didn't schedule a bus for us. People who had late flights with us we put on an earlier bus making them wait in the airport for 4 plus hours. Yea.. never again.
I got salmonela...... was very sick for about 2 wks. Test result came in and am on antibiotics Please be careful on the food, only eat what is cooked. Even salads can be contaminated per my Doctor. It was my 3rd time there, the entertainement is great, just enough, variety in food was lower than the previous visits I had made. It was the week where Cubans can stay at resorts as well. The location could use a little revamp in renovations as I noticed some work on my last visit that should have been done by now was not done upon my recent visit. Pool should be available now, they drained the larger of the 2 pools to repair or refresh. Did not see the end result during my stay. The beach wonderful, water 85 most likely in the afternoon. Tropical fish are where there are rock deposits (about 4 from memory). Easy checkin and checkout, cleaning in the room was excellent.
Ok hotel food ok but very boring. staff give good service only when you tip first don't think I would return .Beach was nice Mosquitos a nightmare but not hotels fault. Management came round on our holiday to do inspection for the two days they came the hotel was fantastic soon as they left it went back to the way it had been what a let down . Entertainment staff worked so hard
My 3 girl friends and I traveled to Cayo Coco last week for a 7 day holiday. I had never been to Cuba before and wasn't sure what to expect....the Iberostar resort was great! The staff were pleasant and the food was actually pretty great. The beach on the resort wasn't great, not a lot of sand, but just a 5 min bus ride away was playa pilar beach which was amazing!!! The girls and I booked out a paddle boat and toured around on the hottest day finding a bunch of starfish and getting some pictures with them. It was a great relaxing week. We did have an issue with the air conditioning not working in one of our rooms and the technician wasn't very fast responding to our multiple calls to come try to fix it. Initially, when he finally DID show up, he tried saying the room was so hot because we had the doors open even though there was an error code on the air conditioning panel. With the room temperature at 28 degrees we obviously had the doors open trying to cool it down duh. When they finally determined the air conditioning couldn't be fixed they tried to move the 2 girls staying in that room to another building halfway across the resort, which wasn't happening. I booked two rooms side by side so we could all enjoy our holiday together. The front desk man named Did, after hearing me say that if they were moving to another building then he would be moving all of us so we were together, finally just upgraded their room so that we were able to stay on the same floor in our original building. Thank you Did. The pools were smaller but great. We all played some pool volleyball with the entertainer which was a lot of fun. My only issue with the pool area would be the towels. The towel hut opened after 9 and never had any towels when we were trying to swap out our wet towels. Close to the end of the trip they received a shipment of new blue towels to rectify the shortage they had though. Another problem area would be the internet. First of all we had to pay for it. 1.50 pesos for an hour and it's a code and password of about 10 numbers for each. And if you didn't log off then it kept eating your time, waste of money. A couple times the internet just wasn't working at all and we often got booted off line. Frustrating all around. I understand we are on holiday and shouldn't be online constantly, but of course we wanted to keep in touch with our kids and husbands. All in all we had a fabulous time. I actually wish that I'd taken my kids here instead of The resort in Punta Cana in February. I will definitely be returning to Cuba, and likely will look to rebook at this resort!
Don't know where to start.... The first thing I was really enjoyed before Thomas Cook. It's not first time travel.And never complaint. When I called before to book holiday I wanted to go to Holguin area, but unfortunately you said that those hotels didn't have family adjustment rooms left for that week, so they advise Iberostar Daiquiri hotel in Cayo Coco. When we arrived on Wednesday the rude woman from reception said that they have no family adjustable room and it should be available on Friday. Instead they gave 2 separate rooms.We asked for Thomas Cook representative but she wasn't there. Never said sorry. So we didn't unpack anything and kids been scared to sleep by themself, me and my partner been split to sleep with each kid into separate rooms because of the kids been scared. Next day TC representative came and said she ll try to sort that out, when she was back she said that room will not be ready untill Saturday. Ohhhh thank you very much. So half holiday with unpacked luggage. We was complaining but nobody did anything. So we went to to reception and asked if that room definitely will be available, with rude face that said should be and it is under the buffet and entertainment. Ohh so Nice with 2 kids ........We was tired to complaint. So we just gone to our room and unpacked luggage. Don't think that Thomas Cook should have this hotel in their list. Staff is horwful. Too slow, never care about you. No beach towels been changed for 3 days because they always run out. Food every day same. Always run out from cocktails. Ok I can understand that it is 4 star and Cuba. But we was planning our family holiday not for the last minute and even not gone to right place (Cayo Coco instead Holguin) because of the family rooms. And what we had? Separate rooms ?Upset stomach? Worst family vacation in our life. I was never fusy but not this hotel. Please. The only was one thing to enjoy that the beach. Starfish and nice water.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- 3 a la carte dinners/week
- 24-hours snacks
- 24-hour unlimited domestic and selected international drinks (house wine included)
- Admission to the disco (drinks included)
- Daily activities program
- Dance lessons
- Introduction to scuba diving in pool (once/stay)
- Pedal boat
- Pool tables
- Spanish lessons
- Selected non-motorized water sports
- Nightly entertainment
- 338 rooms
- 1 buffet and 3 a la carte restaurants (Mediterranean, Steakhouse, Japanese)
- 4 bars (including swim-up bar)
- Pools (including 1 adults-only)
- Beauty salon (fee)
- Gift shops
- Internet (fee)
- Scuba diving centre nearby (fee)
- Horseback riding (fee)
- Two 3/4 beds
- Full bathroom
- Living area
- Maximum occupancy 3 adults (or 2 adults and 2 children)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Iberostar Cayo CocoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Jardines del Rey, 65200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.