Iberostar Cayo Coco
- What's Included
- All Inclusive Features
Ok hotel food ok but very boring. staff give good service only when you tip first don't think I would return .Beach was nice Mosquitos a nightmare but not hotels fault. Management came round on our holiday to do inspection for the two days they came the hotel was fantastic soon as they left it went back to the way it had been what a let down . Entertainment staff worked so hard
My 3 girl friends and I traveled to Cayo Coco last week for a 7 day holiday. I had never been to Cuba before and wasn't sure what to expect....the Iberostar resort was great! The staff were pleasant and the food was actually pretty great. The beach on the resort wasn't great, not a lot of sand, but just a 5 min bus ride away was playa pilar beach which was amazing!!! The girls and I booked out a paddle boat and toured around on the hottest day finding a bunch of starfish and getting some pictures with them. It was a great relaxing week. We did have an issue with the air conditioning not working in one of our rooms and the technician wasn't very fast responding to our multiple calls to come try to fix it. Initially, when he finally DID show up, he tried saying the room was so hot because we had the doors open even though there was an error code on the air conditioning panel. With the room temperature at 28 degrees we obviously had the doors open trying to cool it down duh. When they finally determined the air conditioning couldn't be fixed they tried to move the 2 girls staying in that room to another building halfway across the resort, which wasn't happening. I booked two rooms side by side so we could all enjoy our holiday together. The front desk man named Did, after hearing me say that if they were moving to another building then he would be moving all of us so we were together, finally just upgraded their room so that we were able to stay on the same floor in our original building. Thank you Did. The pools were smaller but great. We all played some pool volleyball with the entertainer which was a lot of fun. My only issue with the pool area would be the towels. The towel hut opened after 9 and never had any towels when we were trying to swap out our wet towels. Close to the end of the trip they received a shipment of new blue towels to rectify the shortage they had though. Another problem area would be the internet. First of all we had to pay for it. 1.50 pesos for an hour and it's a code and password of about 10 numbers for each. And if you didn't log off then it kept eating your time, waste of money. A couple times the internet just wasn't working at all and we often got booted off line. Frustrating all around. I understand we are on holiday and shouldn't be online constantly, but of course we wanted to keep in touch with our kids and husbands. All in all we had a fabulous time. I actually wish that I'd taken my kids here instead of The resort in Punta Cana in February. I will definitely be returning to Cuba, and likely will look to rebook at this resort!
Don't know where to start.... The first thing I was really enjoyed before Thomas Cook. It's not first time travel.And never complaint. When I called before to book holiday I wanted to go to Holguin area, but unfortunately you said that those hotels didn't have family adjustment rooms left for that week, so they advise Iberostar Daiquiri hotel in Cayo Coco. When we arrived on Wednesday the rude woman from reception said that they have no family adjustable room and it should be available on Friday. Instead they gave 2 separate rooms.We asked for Thomas Cook representative but she wasn't there. Never said sorry. So we didn't unpack anything and kids been scared to sleep by themself, me and my partner been split to sleep with each kid into separate rooms because of the kids been scared. Next day TC representative came and said she ll try to sort that out, when she was back she said that room will not be ready untill Saturday. Ohhhh thank you very much. So half holiday with unpacked luggage. We was complaining but nobody did anything. So we went to to reception and asked if that room definitely will be available, with rude face that said should be and it is under the buffet and entertainment. Ohh so Nice with 2 kids ........We was tired to complaint. So we just gone to our room and unpacked luggage. Don't think that Thomas Cook should have this hotel in their list. Staff is horwful. Too slow, never care about you. No beach towels been changed for 3 days because they always run out. Food every day same. Always run out from cocktails. Ok I can understand that it is 4 star and Cuba. But we was planning our family holiday not for the last minute and even not gone to right place (Cayo Coco instead Holguin) because of the family rooms. And what we had? Separate rooms ?Upset stomach? Worst family vacation in our life. I was never fusy but not this hotel. Please. The only was one thing to enjoy that the beach. Starfish and nice water.
Overall the place is good, and well worth a visit. I'm not the complaining type but can't put my finger on why it isn't very good or excellent? Good staff all round, plenty to eat and drink. No one hassles you to upgrade, go to the spa, or sell you something on the beach. Small beach but plenty of white sands. Plenty of fish, crabs and star fish in the sea to see and feed. You have to get up really early (6-630am) to reserve a spot on/by the beach. Nice pool with nice surrounding plenty of beds till lunch time. Good entertainment all round. Magic show a bit cheesy but all in all quite good evening shows. Internet access pretty poor but that's Cubas fault not the hotels. Rooms good, cleaned daily, clean towels etc etc. Food good all round, got a little boring the last few days. On that note the oriental restaurant well worth a visit and the gourmet restaurant has good steak. But the beach restaurant for lunch and the ala carte restaurant is average to not-so-good. The rooms could do with an outside washing line for your daily wash i.e. Swimies, smalls etc. A little more variety in the buffet restaurant like more theme nights; dress up nights, etc.Better, wider internet access all over the site, in rooms and by the beach would be great.So to round off there are better places to go for the money but all-in-all just a good from me. Flight from Manchester to Cayo coco you have to pay for ear phones, drinks, (but that's ok) 2 weeks all inclusive for 2 adults at Iborostar playa pilar £2800 with Tomas Cook. Knock £500 off and we may come back.
The hotel itself is amazing! The grounds are kept so clean anf the buildings are great we had room 4369 top floor sea view its was great. If u want a relaxing beach holiday for good money go here its amazing pool is so nice to. Food is ok drinks are great. All in all really good holiday dont forget do speed boat trip with snorkel in mangroves brilliant ! Beach is incredible enough said
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- 3 a la carte dinners/week
- 24-hours snacks
- 24-hour unlimited domestic and selected international drinks (house wine included)
- Admission to the disco (drinks included)
- Daily activities program
- Dance lessons
- Introduction to scuba diving in pool (once/stay)
- Pedal boat
- Pool tables
- Spanish lessons
- Selected non-motorized water sports
- Nightly entertainment
- 338 rooms
- 1 buffet and 3 a la carte restaurants (Mediterranean, Steakhouse, Japanese)
- 4 bars (including swim-up bar)
- Pools (including 1 adults-only)
- Beauty salon (fee)
- Gift shops
- Internet (fee)
- Scuba diving centre nearby (fee)
- Horseback riding (fee)
- Two 3/4 beds
- Full bathroom
- Living area
- Maximum occupancy 3 adults (or 2 adults and 2 children)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Iberostar Cayo CocoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Jardines del Rey, 65200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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