Iberostar Cayo Coco
- What's Included
- All Inclusive Features
Don't know where to start.... The first thing I was really enjoyed before Thomas Cook. It's not first time travel.And never complaint. When I called before to book holiday I wanted to go to Holguin area, but unfortunately you said that those hotels didn't have family adjustment rooms left for that week, so they advise Iberostar Daiquiri hotel in Cayo Coco. When we arrived on Wednesday the rude woman from reception said that they have no family adjustable room and it should be available on Friday. Instead they gave 2 separate rooms.We asked for Thomas Cook representative but she wasn't there. Never said sorry. So we didn't unpack anything and kids been scared to sleep by themself, me and my partner been split to sleep with each kid into separate rooms because of the kids been scared. Next day TC representative came and said she ll try to sort that out, when she was back she said that room will not be ready untill Saturday. Ohhhh thank you very much. So half holiday with unpacked luggage. We was complaining but nobody did anything. So we went to to reception and asked if that room definitely will be available, with rude face that said should be and it is under the buffet and entertainment. Ohh so Nice with 2 kids ........We was tired to complaint. So we just gone to our room and unpacked luggage. Don't think that Thomas Cook should have this hotel in their list. Staff is horwful. Too slow, never care about you. No beach towels been changed for 3 days because they always run out. Food every day same. Always run out from cocktails. Ok I can understand that it is 4 star and Cuba. But we was planning our family holiday not for the last minute and even not gone to right place (Cayo Coco instead Holguin) because of the family rooms. And what we had? Separate rooms ?Upset stomach? Worst family vacation in our life. I was never fusy but not this hotel. Please. The only was one thing to enjoy that the beach. Starfish and nice water.
Overall the place is good, and well worth a visit. I'm not the complaining type but can't put my finger on why it isn't very good or excellent? Good staff all round, plenty to eat and drink. No one hassles you to upgrade, go to the spa, or sell you something on the beach. Small beach but plenty of white sands. Plenty of fish, crabs and star fish in the sea to see and feed. You have to get up really early (6-630am) to reserve a spot on/by the beach. Nice pool with nice surrounding plenty of beds till lunch time. Good entertainment all round. Magic show a bit cheesy but all in all quite good evening shows. Internet access pretty poor but that's Cubas fault not the hotels. Rooms good, cleaned daily, clean towels etc etc. Food good all round, got a little boring the last few days. On that note the oriental restaurant well worth a visit and the gourmet restaurant has good steak. But the beach restaurant for lunch and the ala carte restaurant is average to not-so-good. The rooms could do with an outside washing line for your daily wash i.e. Swimies, smalls etc. A little more variety in the buffet restaurant like more theme nights; dress up nights, etc.Better, wider internet access all over the site, in rooms and by the beach would be great.So to round off there are better places to go for the money but all-in-all just a good from me. Flight from Manchester to Cayo coco you have to pay for ear phones, drinks, (but that's ok) 2 weeks all inclusive for 2 adults at Iborostar playa pilar £2800 with Tomas Cook. Knock £500 off and we may come back.
The hotel itself is amazing! The grounds are kept so clean anf the buildings are great we had room 4369 top floor sea view its was great. If u want a relaxing beach holiday for good money go here its amazing pool is so nice to. Food is ok drinks are great. All in all really good holiday dont forget do speed boat trip with snorkel in mangroves brilliant ! Beach is incredible enough said
Before i went for Cayo Coco, I was told that Iberostar was the best resort here, but after I had stayed there for a week, I found the beach and food was excellent. If only the housekeeper can change the towels in the bathroom more often. the night show was a little bit boring and they had the repeated show all the time when we were there. when it turns into night, there was no street lamps in the resort, so if anyone was ever up for a night dip in the ocean, that would be a no.besides, the wifi here is terrible. well, we know it's Cuba, so we cannot blame them too much
At first glance the resort looked a little dated. (Built in 2001) But we couldn't complain about anything. The food, staff, and beach were great. Our room was also very big and clean with a view of the ocean. We would recommend for sure for couples or families. If you go, check out Freddie at the cigar bar you will be amazed at his bartending expertise.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- 3 a la carte dinners/week
- 24-hours snacks
- 24-hour unlimited domestic and selected international drinks (house wine included)
- Admission to the disco (drinks included)
- Daily activities program
- Dance lessons
- Introduction to scuba diving in pool (once/stay)
- Pedal boat
- Pool tables
- Spanish lessons
- Selected non-motorized water sports
- Nightly entertainment
- 338 rooms
- 1 buffet and 3 a la carte restaurants (Mediterranean, Steakhouse, Japanese)
- 4 bars (including swim-up bar)
- Pools (including 1 adults-only)
- Beauty salon (fee)
- Gift shops
- Internet (fee)
- Scuba diving centre nearby (fee)
- Horseback riding (fee)
- Two 3/4 beds
- Full bathroom
- Living area
- Maximum occupancy 3 adults (or 2 adults and 2 children)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Iberostar Cayo CocoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Jardines del Rey, 65200 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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