- What's Included
- All Inclusive Features
Location: Beachfront in Cayo Guillermo, and 30 min from the airport.
If your thinking of going to Cuba i highly recommend this hotel. Its a beautiful resort set in a great location with pristine white sands. The food and drink was of a very high standard, with plenty of bars including a swim up bar for your cocktails. The 3 restaurants where all good( Italian, Cuban and Mexican) and the buffet was great although a bit samey after two weeks at the hotel. The staff are some of the most friendly and helpful people ive ever had the pleasure of meeting.There is one big drawback though. MOSQUITOS. I bought mosquito bands and plenty of bug spray but this still had little impact on them. So be aware you will be bitten.We went of plenty of tours while in Cuba and although not the cheapest they didnt exactly break the bank. An overnight trip to Havana, (the plane was a boeing 737 so very safe) catamaran trip, (highly recommended) speedboat tour, and go Cuba tour (the worst trip we went on but it was ok) cost just under £500 per person.I will definately be comming back here again
we have been to iberoster hotels in europe without complaint, this was not a 4 star hotel. 2 at best? we upgraded to "superior room" what a joke,electric sockets hanging off walls in room, first time i went to the lobby bar i tipped $10, went back 5 minutes later stood there 15 minutes got overlooked by people waving dollar bills. food very poor, brussel sprouts for breakfast every day? poor choice poor service, staff only interested in tips.
This is the first time I feel let down by my fellow reviewers. I have no idea how this hotel is so high in the rankings. Firstly check in, unless you're first off the bus expect a very long wait, no welcome drink and only one staff member on duty to take your cases. Next the rooms we had a superior which was ok, the beds are two small doubles which we pushed together but then the central lights were in our way. The bedding was disgusting stained and dirty, not to mention this was never changed during our stay, the cleanliness was awful never cleaned to a high standard. Additionally you could not get hot water in the showers from about six to seven thirty. The first day we went to get our towels to be told there wasn't any!!! Unbelievable, after complaining a lot we finally were given some towels, lots of others experienced this too. We spent most of our time at the beach which is lovely and there's a great breeze the staff at the beach bar are really lovely and we enjoyed our days there. The main buffet restaurant was awful, the hot food was cold, the refrigerated food was warm and sweaty and the quality was none existent, so poor we tried not to eat there. The theme restaurants also aren't great but better than the buffet the only exception was the Mexican which we loved the food and service. Drinks-the staff generally made up the cocktails as they pleased not to recipes of menu. Nearly everyday they would run out of different spirits. Service always took ages and staff were more interested in chatting and getting a drink for themselves out of the cupboard in the bar area. Staff in the buffet and Italian were more interested in getting you out do they could eat their dinner and I even saw staff filling up water jugs from the beer tap to go with the meal the chef was preparing for them well before closing time at 10pm. often you could go in have your breakfast or lunch and never be offered a drink at all. It rained one day we were there and there were really big muddy footprints on the tiles in our apartment block and after four days they were still there, cleanliness was really not a priority here. Also safety as paving was broken and rocky and a guest fell through a drain cover whilst we were there as well. Overall we made the most of it as you have to when you're there, but this review is being posted as a true reflection on this hotel to give a better opinion of the reality.
We recently retired and as my wife worked at a school were restricted to August so wanted to try something new.We were not disappointed.From arrival(greeted with Strawberry Daiquiris),we had a great time.Room was a modern one,was cleaned meticulously each day and maid replaced towels when we requested(some nice towel sculptures too).Minibar was also restocked by the floor team with water beer etc.I cannot speak too highly of all the staff-they are remarkably cheerful and helpful despite long hours and modest pay-they earn in a month what most of us earn in a day.I was therefore very happy to tip everywhere on a regular basis(buffet service,various bars,food stations,maid,minibar staff)-I believe tips are pooled and shared across all staff but it is nice to show that apppreciation-staff work long shifts 6 days and most travel home to Moron (hour and a half away)-after all on a cruise it is typical to incur tips of £5-10 pppd(we spent less than that). The buffet service is excellent with a wide choice at all meals-at lunch and dinner there were separate food stations for meat(pork/lamb chops etc),burgers,fish,pastas,pizza.At breakfast omelettes and smoothies stations-we were also served bucks fizz on a no of occasions. In addition there are 3 themed restaurants-the Italian did really tasty Minestrone soup and a delicious lasagne. The Mexican did a really nice sea bass and a shrimp dish(and margaritas !)-excellent photo chance outside in a landau.Always plenty of beds by the pools and animation teams have lots of activities you can join if you want(pool,archery,shooting,boules etc) and a terrific foam party in the main pool on a Friday. Beach is beautiful,no probs with sunbeds and fish will eat out of your hand.The gardeners also come around with coconuts and clever novelties(hats/baskets) they make from palm leaves.The shows in the theatre bar are well done but try not to miss their aqua show on Wednesday in the main pool(we arrived Wed so only caught it once)l-combination of dance and synchronised swimming.There is also live entertainment in the lobby bar each evening which is generally V good indeed.The lobby bar staff get through queues V quickly even when doing coffees,cocktails etc.There are a number of shops/stalls along the lobby bar where you can but supplies/souvenirs/crafts etc at very reasonable prices. There is a bank located just by the gym at the front right of the hotel.Currency is convertible peso(CUC) which is approx 1 USD (2 CUC = £ 1.55). For once we did no activities whatsoever-there is a return bus to a really nice beach at 5 CUC return and horse riding at 10 CUC per hour- the excursions are not cheap but we wanted a chill out anyhow. I suppose everyone has their "gripes" but I do wish they would not take off at staff and particularly if they were worse for the wear with alcohol-we came across some couples who were downright rude to staff to put it mildly. If I were to make any observation I would say that table clearing and resetting in the buffet could need some attention on occasion but I do know that the hotel has a relatively new manager and deputy manager(from Barcelona) who are implementing their own changes.The hotel is also independently surveyed.The hotel is in an area with lots of mangroves so mosquitoes are plentiful-I get partied on so you will need to use plently of repellent particularly early morning and in the evening-also bring plenty of sting relief.We do not normally return to places but we will definitely go back to Cuba and would have no hesitation going to this excellent hotel
Myself and my husband in our mid 30s visited for a week from May 5-12th. We have only been one other time to Cuba, one year ago to the brand new Valentin Perla Blanca in Cato Santa Maria. We were nervous about trying an older, smaller resort. It was a last minute booking with HolaSun. I didn't even know who HolaSun was and was slightly worried after I had booked. But it was fine. A discount airline but still fine. Took a long time to get our bags once we arrived though. But nothing was lost! Rooms: We had requested a kind bed in a renovated room which we received on the ground floor facing the ocean. We were in the Mazaltan building. The room was renovated but has somewhat of a musty smell, but it was clean. And a 30 sec walk to the beach! We weren't offered the safe at check in and didn't bother going back to sort it out and were never charged either. The toilet broke in the middle of the first night which sucked. We went to the front desk in the morning and it took until 3pm for it to be repaired. It broke once more later in the week in the day and was fixed within 2 hours. Toilet paper was replenished frequently. We tipped for maid service and the fridge guy and always had beer and water.Beach: It was lovely! Huge and yes maybe hardish and gritty in some parts where they added sand last year but by the water it was great. The water is so blue and just the right temperature. There was some great snorkelling right at the beach too. We saw hundreds of fish and a huge barracuda! Bring a banana or bun in the water and right at knee height they will swarm you! It was windy everyday, there is a kite surfing school next door so thats your first hint. But the wind just took the edge of the heat. It was noticeably hotter at the pool area. Also- awesome pier next door at the Melia. We always found beach chairs and didn't wake up until 9 most days. Pool- kinda small but adequate. They have activities here every afternoon. Good pool bar. 3 pools but they're all together with the main one surrounding the bar. Food: I thought the food was great here, slightly better then the Valentin. I could always find something and there are many stations in the buffet for each meal. I never waited longer than 3-4 mins for anything. Often at the Valentin, there would be 8-12 people ahead of you. I found the short wait times a pleasant surprise. Entertainment: This small hotel had tons of entertainment. Especially in the evenings. There was live entertainment in the lobby every night. Foam party in the pool on Friday afternoon was not to be missed. Beach party was great. We saw a couple shows, they were good if you like that sort of thing. Excursions: we rented the ATVs onsite for $20CUC for half a day (3.5 hours) and took them to Pilar Beach. I was not as impressed as some people. I'm glad I saw it and yes the sand is soft. But the drinks and food are free at the hotel...Also went snorkelling on the hobie cats at the resort. $20 for 1 hour. It was good snorkelling and a fun ride out. A few tips: we could not get beach towels until our 3rd day when we complained and got sent to guest services. Bring your own. Bring a bubba, the plastic cups they give are teeny. The hotel was 68 CUCs for $100 CAN and the official bank in the parking lot was 72, they are closed Sat and Sun though but hotel exchanges anytime. If you are bringing gifts, I was asked for Advil, running shoes and sunscreen. And they love the Blue Jays, we left a hat and it was much appreciated. We brought US $1s for tipping and actually had staff ask us to exchange for CUC. Obviously they prefer them which I didn't realize. There is no market to go to, all shipping is at the resort which was kinda fun. The few vendors outside the shops are there a couple days and change. I had all my kids gifts picked out and then the vendors were gone and I had to repick. All in all, we got an amazing deal and had a great time. It was a good resort for the price.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining w/reservations
- 24 hr snacks
- Unlimited Domestic & select International brand drinks
- House wine w/meals
- Pedal boats
- Introductory scuba diving lesson
- Tennis till 9pm daily
- Bike (with guide)
- Daily activities
- Nightly entertainment
- Disco, drinks included
- 312 rooms in thirteen 3-storey buildings
- 1 buffet restaurant
- 2 a la carte restaurants: International, Mexican and Cuban, dress code & reservations required
- Snack bar & beach grill
- 4 bars including Beach bar and Pool bar
- 2 pools with kid's pool
- 2 tennis courts (1 lit)
- Fitness centre
- Gift shops
- Dive shop
- Internet access (fee)
- Massage service (fee)
- 2 twin beds
- Cable/Satellite TV
- In-room safe (fee)
- Full bathroom
- Balcony or terrace w/ garden, pool or ocean view
- Max occupancy 4 persons, up to 3 adults
For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, playground, games room and kid's pool. Babysitting services available (fee).
Wedding Packages - Available, please inquire for further details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Iberostar DaiquiriCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Jardines del Rey, 65100 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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