- What's Included
- All Inclusive Features
Location: Beachfront in Cayo Guillermo, and 30 min from the airport.
Beach was beautiful! Too hot to walk it as I was there the week of July e 9th...Hotel was clean and staff very pleasant. Little disappointed with the choice of food. Al a carte s were also very disappointing. No 24 hr food place only sandwiches by the bar if you got hungry .
We have stayed at this hotel 5 times now we had our room changed by the lovely MILANDY there was nothing wrong with the room it was above the lobby bar , so we changed to one of the older rooms. They have had some work done on the hotel not that you would notice . The staff are great really friendly, many thanks to VECKY AND YANDY who work in the bar area, even when I was ill they were still there to help.The restaurant is another matter the air con was broken and this seats up to 250 people there were flies every where, there was only one toaster with only one bar working we had to put our bread through 5 to 6 times before it started to brown, the food was the same as it was 8 years ago except there was no lobster. We meet a cook when we were there he told us hed been chatting to the cooks They told him the griddles were cleaned once a week , So they cook eggs in the morning and then cook fish and meat on them at night time No wonder so many people were ill.I would also like to say that the fruit juice was all watered down. Iwould like to thank the waitresses they work very hard trying to please every one, Keyla and the two girls training Yoilin and Roxane these girls were training and they made many of the staff look lazy . All in all it was lovely to get away , the beach ist what it used to be as the water used to come up to the palm trees not any more, they have cemented the top half of the beach and covered it with sand, the beach is very clean .
The beach and location are 4*, the service and food 3* so 3.5* overall. We stayed here nine years ago (April 2008) before the alterations to the beach and we ate at the Italian a la carte on the first night it opened. The only improvements we could see were occasionally having mimosa at breakfast and the submerged jetty with many fish was nearer to the sea's edge - we spotted a large ray one evening when the fish were feeding from the algae on the timber.The beach has been extended in depth by about 10m. to protect the dunes so has changed from our last visit. The water colour is disappointingly more green as the sea's edge is nearer to the seagrass beds and the water deeper. If you wish to attract the fish take bananas and they'll feed from your hand.There are plenty of sunbeds and the sunbed crew are happy souls who like their drinks (hint) but there are few palappas , no umbrellas, and some long shed structures with slatted roofs for shade.Watersports are available from a beach hut. Kayaks, pedalos and 30 mins on a Hobie are free. On the Hobie the bloke skippers it; you can't drive yourself. They also sell fishing or snorkelling trips to the reef opposite for 20CUC.There is a lovely walk along the water's edge south to the Cohima's pier and round to the marina and north to the Sol's pier and further to the Meliá. Further on a huge new development which looks like a council estate has spoiled the former uninterrupted view towards Playa Pilár & Cayo Media Luna. The little train which ran to Playa Pilár has been replaced by an open-top bus affording excellent views and cool breeze on the top deck. 5CUC for the hop-on hop-off round trip up to Playa Pilár and down to deepest Cayo Coco. The timetable is posted at the hotel entrance; it's hourly at 25 mins past from 8:25 until 14:25 to Playa Pilár.Playa Pilár was once the finest beach in Cuba with shallow blue water, a lobster bohio, and a boat to Cayo Media Luna which is like a small Bahamas island. The beach and water colour - excellent for the Atlantic, nearly Caribbean standard, and nicer than at the hotel - remain but there is much tourist development with new construction at both ends of the bay and this has impacted on the former unspoiled beauty of the place.Back at the hotel there is a bank in the hotel car park giving a higher rate than the hotel (1.23CUC v. 1.18CUC) - passport is required at the bank. There is also a car & Quadbike hire place - they may require a hefty deposit of 50CUC.Generally speaking the food & service in restaurants had gone downhill somewhat. The service depends on which staff are working and we noticed problems with short staffing , particularly on Sundays. We had an excellently served birthday party in the Cuban a la carte (gracias Janet) , but had a poor experience one Sunday when it was understaffed so the maitre d' was hot and bothered to put it mildly. The food jumped up when the plates slammed down.Breakfast is served in both the buffet from 7am (ish on Sunday) and in the La Marina from 10-30am. Both have a large selection of items - the tastiest being the morcilla & chorizo - especially on herb bread, the viennoiseries, and the fruit (excellent ripe mango). The coffee was so weak it struggled to get out of the pot and the occasional long wait, whilst the server was entertaining her child, not really worth it. Coffee was better in the La Marina as it was from an espresso machine. Mimosa was available on three consecutive days then it disappeared again. What sounds like aircraft noise is in fact the loudest glasses trolley in Cuba.Lunch is available at the buffet, La Marina (a bohio on the beach) , the beach bbq, and at a greasy spoon behind the pool bar serving junk food. It reeks of the deep-fat fryer.We ate lunch only at the beach bbq and/or La Marina - usually paella mariscos , fresh bbq fish , salads and bbq'd items like chuletas and peppers. They used to put a huge plate of prawns out at lunch time but this too seems to have disappeared. The beach bbq area is very scruffy with derelict picnic sets but at least it's outdoors and under the palm trees. The bohio roof makes inside La Marina very warm until after sunset. There is waitress drinks service on the beach from the La Marina. The beer is Cristal here.Dinner is served at the buffet and three a la cartes:- "Italian", Cuban, & Mexican. We ate at the buffet only a couple of times - the outside seating is no longer served and inside it's too canteenish and noisy.The best service is at the Mexican - the staff are regular and know how to operate. The food is quite good; the plate of quesadillas and chimichangas are tasty and some dishes are nearly authentically Mexican rather than bland Tex-Mex. There is a small buffet of escovitch seafood dishes. Far too often the selection of desserts was in fact only one - a bland gateau called "cheesecake" for no good reason.Service at the La Marina Creole/Cuban is variable depending on which waitress is working. The food is very tasty but poorly presented with too many brown items making the plate monochrome. They serve authentic Cuban dishes such as Ropa Vieja and Uruguayan beef (a bit like veal cordon bleu) which are very good and the chef's salad is much better here than the Italian.The "Italian" is a joke - many items on the menu are not available eg pesto, panna cotta, tiramisú etc. and there's no parmesan cheese for the minestrone or pasta. The salad served is nothing like an Italian salad - it's more a welsh salad with cabbage and frozen vegetables. Even Britalian is more authentic than this. When we ate here on opening night in 2008 we would have happily paid extra - it was so good.A la carte restaurants must be reserved at Guest services theoretically on the same day from 8-30am but you can book in advance. At all restaurants you can pay for lobster and at 20 CUC is a steal. We thought it better than at the Cuba Libre next door. The Cuba Libre will deliver to the bbq area if wished. No coffee is served in the a la cartes which is poor.The house wine is ok but no rosé , sparkling wine (shampan lol) is available but again does the disappearing act. The beer is Cristal (4.5%) and Buccanero (5.4%) and the usual cocktails are available although the mint for the mojitos also does the disappearing act. The coffee from the espresso machines is ok, the cortado is obviously the best and great with a shot of Amaretto , if it hasn't disappeared. There is a quite cheap wine list in the a la carte restaurants with some decent bottles starting at 6CUC.The entertainment crew are excellent on the whole. There is a foam party at the pool on Friday afternoons at which Ernie is a star mc and Cuban Day on Tuesdays. They bbq half a pig and serve it during the poolside party. The beach games are trivial but fun and some prizes are awarded for the best tossers. There is rifle shooting but no archery as the equipment has disappeared.There are shows every evening in the theatre (air conditioned & bar) ; the Black light show and the dance shows are much the best. On some nights there is karaoke and the crew organise visits to the night club at the Bolera.Our room was comfortable enough at the front of Baracoa villa. The aircon worked mostly fine and the fridge restocked regularly. The coffee machine would have been good had there been creamer and somewhere other than the fridge to plug it in. The fridge was restocked with water, beer and roller cola regularly.May & June are the months of highest mosquito activity. You should take a plug-in and repellent with 50% DEET. The hotel fogs once a week only and only the area round the buffet and pool. The lobby bar is particularly bad at night for getting bitten.There are shops and stalls selling tourist items at reasonable prices bar the sun cream. The shampoo etc. was cheap so if you need to save weight take sun cream and buy shampoo. There is also a hairdresser/beauty parlour.Checkout is at noon and 13:15 seems to be the standard UK departure time giving enough time for a last lunch.Cayo Guillermo was formerly untouristy but mega tourist developments are steadily spoiling its former nature. On our last visit we went to Morón , Lago Redondo, Crocodile farm and on the drive-yourself speedboats in the lagoon. This visit we went on the catamaran with lobster lunch. We saw turtles & large barracuda as well as the usual fish. The lunch and dance party afterwards was excellent. A lovely day but not cheap at 99CUC.We travelled as a party of 5 but this review is by one couple only. One of our party suffered a debilitating fall as a result of liquids being left at the top of the marble steps. Obviously this is being discussed with Thomas Cook & the hotel. As a result the hotel offered a room on the ground floor in a different villa but the room change was effected by the guests only after some delay and consequent time wasted hanging around for the room to be ready and useable. No room service was offered so the party had to manage the guest's needs themselves. A wheelchair was provided by the hotel but initially they tried to charge the 10CUC a day fee for this. Medical advice was also given free of charge. The hotel finally gave the whole party a lobster or steak main course which was enjoyed.
First visit to Cuba and hopefully not our last. I will firstly give my opinion of the positives and then my view of what could be improved. The positives: the beach is very nice and we ended up spending most of our time there instead of the pool. The water is lovely and clear. The food at the buffet was of good quality and there was a number of freshly cooked sections to choose from e.g. fish, steaks and stir fry etc. The salads and fruit choice was also plentiful. The layout of the resort was easy for access to all the areas and not far to walk to e.g. lobby bar etc. The biggest positive was the staff. From the garden staff to the buffet staff, they work really hard and always have a cheerful and welcoming disposition. I would like send a special thanks to Yanet from the lobby bar for her cheerful and friendly service throughout our holiday. Things that could improve: The rooms were ok, although our patio door did not lock (not a big issue on this occasion, as we were on the top floor). There could be more shaded areas around the pool and beach for those of us who don't like to lie out in the sun constantly. These issues were not deal breakers and did not really affect our enjoyment. Overall, I really liked staying at this resort and it was a great introduction to Cuba and their friendly and welcoming people.
Some of the hotel was nice some lovely, don't be fooled. We have just got back from a two week holiday. First I was getting a whiff of urine on my bed took the top blanket off and wow the smell was overpowering. I had to sit in a chair all night. I complained and the mattress was exchanged. This should of been picked up before our stay. Next I found a cockroach right near the toaster, it made me feel sick but tried to carry on, a couple of nights later my husband told me to look on the fresh meat counter a cockroach was right near the steak plate, this meat gets cooked in front of you. I walked straight back to our table told them what I just see and my Nephew told me he had one in his pizza lunchtime. That was last straw went to reception only to be told to go somewhere else for then to be told I need to see the manager in the morning. Morning came and no manager. Also we found that a lot of the locals stay at this hotel and they got preferential treatment in all areas even the dinner hall which ended in a row and a member of staff sniggering and laughing which didn't go down well. Gnat bites galore and the treatment does not work everyone around must of had at least 50 bites or more. The good thing was the sun was shining bad thing was factor 50 did not work. Good luck to you if you have booked to go we were a party of 34 which cost a fortune between us only to be treated as third class. Shame a couple of nice staff. Never go back again even if it were free.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining w/reservations
- 24 hr snacks
- Unlimited Domestic & select International brand drinks
- House wine w/meals
- Pedal boats
- Introductory scuba diving lesson
- Tennis till 9pm daily
- Bike (with guide)
- Daily activities
- Nightly entertainment
- Disco, drinks included
- 312 rooms in thirteen 3-storey buildings
- 1 buffet restaurant
- 2 a la carte restaurants: International, Mexican and Cuban, dress code & reservations required
- Snack bar & beach grill
- 4 bars including Beach bar and Pool bar
- 2 pools with kid's pool
- 2 tennis courts (1 lit)
- Fitness centre
- Gift shops
- Dive shop
- Internet access (fee)
- Massage service (fee)
- 2 twin beds
- Cable/Satellite TV
- In-room safe (fee)
- Full bathroom
- Balcony or terrace w/ garden, pool or ocean view
- Max occupancy 4 persons, up to 3 adults
For the Kids - Kids 4-12 can enjoy supervised activities daily at the Kids' Club, playground, games room and kid's pool. Babysitting services available (fee).
Wedding Packages - Available, please inquire for further details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Iberostar DaiquiriCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Jardines del Rey, 65100 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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