- What's Included
- All Inclusive Features
My family (my husband, my 15 year old daughter, 13 year old son, and myself) visited this resort from Aug 3-10 of 2017. We had booked at the Hotel Colonial, but as they closed parts of their resort for renos, we were offered an "upgrade" the Iberostar Mojito. Let me start of by saying we had a blast and the weather (I was worried the heat would be unbearable) was great! I would not hesitate to travel to the Carribbean again in August, though I had read reviews by people who suggested it was a terrible time to go.Check in: We arrived at about 11:30am so, understandably, they were not ready for us. We left our bags in a designated room and enjoyed the pool and a couple drinks, courtesy of Lixandre who approached us immediately with a warm handshake. I remember thinking "this bodes well for the type of service we can expect all week". Not the case. By 1:00pm, our room was ready. We were handed a map and keys, but no other details such as how many a la cartes, when to book, where to check for daily activities, how to get towels etc.Room: Our room was 1418. It was very well air conditioned and tidy, but dated. We quickly learned that the fridge didn't work and later found out that the safe didn't work either. They sent someone to fix the fridge, but when it still wasn't working a couple hours later, they moved us to room 1813, which was, in my opinion, a much better location. Beds were what you would expect at a hotel of this class. Fridge was restocked inconsistently (supposed to be daily water and minibar every other day...we received daily water, but the mini bar was inconsistent). Towels and toilet paper were inconsistently restocked as well. But water pressure and water heat were great all week.Food and drinks: About what I expected. They try to replicate a North American-friendly menu with what they have available. Not much is fresh though...canned or frozen veggies, a lot of fruit "drinks" and not real juice. I believe this is fairly typical though. We didn't go hungry. Omelettes were very good as was the bread and donuts. There was usually something tasty on the carvery board (roast pork, chicken, ribs). Service was best at the buffet. Snack bar seems to make up its own hours about when they will serve what, and the beach bar didn't serve food consistently all week. As for drinks, don't expect to be waited on poolside as at other resorts. Pina Coladas are good, but that's about it. And the drinks are served in tiny plastic cups, which seemed to routinely end up in the pool. Kind of ridiculous that you can't get a mojito at the Mojito. A la Cartes were no better than the buffet with the exception of the atmosphere and the personal attention.Beach: There used to be a beachside resort over a lagoon on this property, but it closed. It now stands between the Iberostar Mojito and the beach. A good 3 minute walk through this abandoned resort to the beach. They were repairing a section of the boardwalk while we were there, which would have made getting close to the beach bar a bit easier. No problem finding shady palapas to sit under and if you are near the beach bar, there will be an employee there to get chairs out for you. If not, there will be a couple of employees in blue pants and white shirts who literally do nothing all day every day. Not sure what their job was, but I'm pretty sure they weren't doing it! Beach is very beautiful, packed white sand. I have to say though, I was shocked at the garbage. Numerous times I witnessed young tourists walking down the beach in large groups and throwing empty bottles, and cans behind them. I never witnessed any staff talk to people about it, or even bother to pick any of it up. No water sports (hobie cats, pedal boats, snorkeling equipment) are included...it all costs extra.Pools: There are four. All very nice. Adult pool is very quiet. One is a wading pool. They could stand to be a bit cooler, but I imagine that's hard to regulate this time of year.Entertainment and Events: I was very impressed by the quality and variety of nightly entertainment. Dancers, a four piece Cuban band, a saxophonist, living statues that strolled through the lobby bar. We took in a number of shows and usually enjoyed ourselves. One day the resort celebrated "Cuba Day". The lunch buffet was moved outdoors and there were games and drinks served close to the two main pools. We went to the beach for a bit, and when we came back for the foam party we were shocked at the amount of food waste and garbage in and around the pool! Many employees were standing around chatting with each other, doing nothing about it. It was so bad, we hardly had a place to sit down and my daughter actually cleaned it up. Very disappointing.Excursions: We did the All In One excursion, which I highly recommend. It started off with a dolphin interaction, followed by a jeep ride to the city of Moron. Once in Moron, we had a great Cuban style lunch, visited a museum and an art gallery and then did some souvenir shopping. We ended the day with a couple hours aboard a catamaran with an open bar and we got to do some snorkeling. It was a great day!Some of the employees at the Mojito do a fabulous job. Lixandre and Julio at the lobby bar were great, as was the lady (don't know her name)...Anky, Jose, and Baby at the buffet...the gentleman in the Blue Jays cap at the omelette station...Andy the animator...to name a few. Unfortunately, that's not the case with all of the staff.If you've booked at the Mojito..have a great time...enjoy the beaches, enjoy your family and take advantage of an excursion or two. You will have a clean, comfortable room to return to at night and you won't have to cook for a week or so. Just don't go expecting top notch service the whole week.PS...tip for GOOD service; not to GET service.
We just came back from an awesome vacation at the Iberostar Mojito!!! Can't say enough about the great staff 24/7. Food was delicious! Our room was well kept, air conditioning was perfect and plenty of hot water. Management was always there for us with any questions we had. Don't read the negative reviews, the resort itself was perfect. The beach without saying is spectacular. Amazing barracuda fishing with Andreas!! We caught 4 barracudas in 1 hour!! Ask for him on the beach where they have the Hobi Cat. We will definitely be back!!! And have yourself an awesome vacation!
I think the problem with coming to Cuba is the we seem to expect it to be like the rest of the Caribbean and provide us with some luxury unlike the way the locals live. in Cuba they are a bit behind the times and have not quite got there. Pool area was lovely. Staff were amazing. Food was fine but like every all inclusive resort was quite repetitive. Shower was from the 1970s but the TV was modern. Toilet did not function one day but maintenance fixed it within an hour. You could leave your valuables on your sunbed (which there were plenty of) and feel confident that they would still be there when you got back from lunch. You wont find many British people here, mainly Canadian and Cuban, which was actually quite nice. Not the busiest of hotels but to me that is a plus. This is a poor country where we were hubbled by the wonderful people that lived there but it took us a few days to accept that it wasn't going to be of the highest standard. That all said, I have never come back from a holiday as relaxed as I felt coming back from this one.
Guys do not never ever be there. Food its horrible, rooms its horrible, old and without maintenance, the personal that work in this place must of them think that thew own the place and give you the worst attention and service. So if you sometime plane to visit the keys never be there
Loved the beach ,the pool and staff. But the restaurant and room were bad. Washroom looked like in horror movie, closet looked like an old closet from horror movie too,I planned to hang my dresses in it but ended up keeping them in my bag. We cought two giant cockroaches during 2 nights in a row in our room. We saw 4-10 mid sized cocroaches in restaurant(!)they were crawling between breads. Yuck!!! They have beautiful beach but you need to get there passing through lagoon full of mosquitos. One visit to the beach and I got 40(fourty!!!) mosquito bites on my body,my son's face was swallen from it. Iberostar Mojito? Nope! Never again! The hotel rooms need to be renevated ,lagoon needs to be brought to life,hotel need a real pest control.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- 3 a la carte dinners/week
- 24-hour snacks
- 24-hour unlimited domestic and selected international drinks (house wine included)
- Admission to the disco (drinks included)
- Selected non-motorized water sports
- Pedal boat
- Dance lessons
- Daily activities program
- Introduction to scuba diving in pool (once/stay)
- Nightly entertainment
- Pool tables
- Spanish lessons
- 352 rooms
- 6 restaurants, including Italian, Seafood, Cuban, Steakhouse
- 5 Bars
- Pools (including adults-only pool)
- Beauty salon (fee)
- Gift shops
- Internet (fee)
- Scuba diving centre nearby (fee)
- Horseback riding (fee)
- Two 3/4 beds
- Full bathroom
- In-room safe
- Maximum occupancy 3 adults (or 2 adults and 2 children)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Iberostar MojitoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Jardines del Rey Jardines del Rey, Ciego de Avila, 69400 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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