Melia Cayo Coco
- What's Included
- All Inclusive Features
Location: Directly on the beach, 1 hr from Moron, 15 min from the Cayo Coco airport.
We keep returning to the Melia Cayo Coco for many reasons. The staff are great, helpful and courteous, the rooms are always clean and tidy, the buffet offers plenty of options and choices, the a la carte restaurants offer a good variety of choices. The beach has been expanded now and is truelly awesome. They also have plenty of chairs so getting one is not a problem. We had a problem with our door key which was dealt with immediately and had a courtesy call a little later to make sure it had been fixed and that everything was fine.This is a smaller resort and adult only so it is quieter but that is what we like. We are beach people so we don't spend time at the pool which does get busy.We enjoy this resort and will be back.
Visited for the third time this year. As ever, the resort is clean, staff are lovely, food is great, and we had a wonderful time. A la carte restaurants were excellent. The hotel is upgrading the chaises and gazebos around the pool - very nice. Staff are always pleasant and courteous. Will definitely return!
How can you write a review about the most fantastic hotel in Cayo Coco -- why it is the Melia. I have just recently returned from two weeks at Melia and may I mention it was my 15th time back to the same resort. Why the staff just set such a great example of how welcome you are made at their resort. To name a few and apologize if I miss some of my dear 'friends' or should I say 'family'. Gippsy, Geney, Yamira, Yanelis (?) Pedro, Tamara, Yamil, Yoa (her beautiful flower arrangements), Carlos, Flippee, and lots more. Also never forget the beautiful music of The Family -- dear Poppa and his sons -- truly amazing talent. Last year I recommended two friends to come with me and they did and guess what they returned this year. I cannot find any faults with this hotel, very clean, food just the best. They all are to be congratulated for their excellent work.
First time to Cuba and picked this resort based on other reviews and it was rated as a 5 star resort. Went to celebrate my 50th birthday with husband. Our room was a standard room which was very basic. For the full week we were unable to sleep directly on the bed sheets as they were ridiculously stiff and uncomfortable. We ended up sleeping on top of fleece blankets. Out of one week I had 3 hot showers the rest were cold. Complained to customer service numerous times and they said it was fixed only to find cold water with no pressure the next time. We asked to be moved to another room and was offered a room that was not renovated, decided to stay where we were as the thought of a room that was unrenovated scared us more. We tried all three of the reservation only restaurants and was disappointed with all of them. Ended up heading to buffet directly after to try and find a decent meal. The food is bland with absolutely no seasoning. If you were at the buffet right when it opened you would get hot food otherwise everything was warm. The bar service around the pool was nonexistent, if you wanted a drink you had to go yourself and wait at bar to be served. The lobby bar was ridiculously slow for service. Drinks were not well made and we ended up drinking beer and wine. Always tipped our servers and felt it was expected. The only positive was the beach, absolutely beautiful. Around the pool there were signs that said no reserving of seats but unfortunately this policy was not enforced. Had to get up before 7 each day if you wanted chairs by the pool. The beach had no one to help with finding a chair, first day every chair we came across had towels on it with no one around. We ended up crossing over to the next hotel and using a hut with chairs. Absolutely no bar service on beach, one bar at beach to service everyone which was lined up everyday. Resort really seemed geared towards an older crowd, music at night would put you to sleep. Was turning 50 but felt like 70!! During our stay not once were we asked if everything was satisfactory not even when we were checking out. More worried about getting their beach towels back before we left. The only bright side to this holiday was the weather and beaches.
We spent the week from March 29-April 5th visiting beautiful Cayo Coco. We stayed in room 3412 and had a fantastic week! We booked through westjet vacations and couldn't have been more pleased!Check In: very efficient. We arrived at 1:30 pm, we were the only people from our flight going to this resort. We had booked our a la carts online about a month before our visit and we received our vouchers for the three a la carted, as well as the gazebo dinner. We paid for the lagoon upgrade directly with the hotel. We were escorted to our room promptly and hit the beach within 30 minutes of arrival. Room: The room was clean, a little dated, but very comfortable. AC worked well, beach towels in room, free use of the in-room safe, iron in closet, flat screen tv, umbrella, etc. There was no hot water in the shower one day, which was fixed within 30 minutes of contacting customer service and there were no further issues. The shower was a nice walk in shower with rainfall shower head and great water pressure. We were given fresh roses for our room and a bottle of rum and champagne the first day. The nightly turn down service was a nice touch.Room Service: Every morning at around 9am room service came by to replenish our bottled water and beer. I asked about bucaneero in cans and he said it is not usually available, but did surprise us one day with some bucaneero :)Bars: All terrific, no concerns. We do not drink much, but there was great selection. Slushy drinks at this resort for those of you who seek that. Delicious coffee, spanish coffee and cappuccino available as well. Pool: We are beach people, we did spend one afternoon at the pool. It is a bit shallow but otherwise is beautiful.Beach: Incredible, fine sand, very clean, no cigarette butts which was amazing!! No problem getting a spot with shade. Bartenders patrol the beach to bring drinks. There is a beach volleyball court with games put on by the entertainment group at 11 AM daily. All but one of the days was windy, which we were told is not normal for this time of year. The water was refreshing and we enjoyed long walks down the undeveloped beach past the Pullman.Public Washrooms:Clean, there was almost always someone in cleaning the facilities while I was in there. Buffet: The buffet had excellent selection and quality of meals. We thoroughly enjoyed excellent service from Diovany and Abel. The white wine is very good. We are not picky eaters but we very satisfied with dining here.A la Cartes: We ate at all three and they were all fantastic :). Excellent service, atmosphere and food quality. We were very impressed.Beach Restaurant: We only ate at it once and were disappointed by the birds getting into the buffet. This is common in all Caribbean country's, but maybe the resort should think about screening this area in to prevent food contamination by the birds.Pool Restaurant: Sandwiches, pizza, burgers, hot dogs, etc. Open 24 hours, excellent sandwiches!VIP Breakfast: This was one of the highlights of our trip. The service was impeccable, it was such a nice bonus to have an a la carte breakfast every day. This upgrade alone was worth the lagoon room upgrade and when we come back we will definitely upgrade again.Gazebo Dinner: We thoroughly enjoyed our private gazebo dinner and our server Yoan. The entire evening was excellent, food was delicious and we felt very special!Cadeca: We changed money at the front desk, there was never a line up, the exchange was $100 CAD for 68 CUC.Shows: We tended to dine late then go to bed, we did not watch the shows but heard they were good.Overall we were incredibly happy with our vacation. It was definitely well worth the upgrade and we will definitely be back. We arranged a private car back to the airport through our westjet rep and left in a '57 Buick. The service was phenomenal and everyone working at the resort was always friendly and smiling. We can't wait to return :)
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Lunch at BBQ grill by the beach
- A la carte dining w/reservations, 2 per stay
- Snacks at Tapas bar & 24 hr Lobby bar
- Domestic & International drinks
- House wine w/meals (imported selections - fee)
- Pedal boats
- Introductory scuba diving lesson in pool
- Day & night tennis
- Bicycles 1 hr/person/week (helmets not provided)
- Horseback riding 1 hr/person/week
- Table tennis
- Turkish bath
- Language lessons
- Dance Lessons
- Daily activities
- Nightly entertainment
- Disco at Sol Cayo Coco (next door), drinks included
- 250 rooms in 53 two-storey buildings
- 1 buffet restaurant
- 3 a la carte restaurants: Italian, Cuban & International, dress code & reservations required
- Beach BBQ grill
- 24 hr Lobby bar
- 5 bars including Beach bar and Pool bar
- 1 outdoor pool w/jacuzzi
- 2 tennis courts (2 lit)
- Fitness centre
- Turkish bath
- Gift shops
- Internet access (fee)
- Dive centre
- Massage service (fee)
- Two 3/4 beds
- Satellite TV
- In-room safe
- Full bathroom
- Balcony or terrace w/garden view
- Max occupancy 3 adults
- Same as above but on stilts on the lagoon
- Same as above but larger with sitting area
55+ Bonus - Save up to $120 per senior per week. Not applicable to single occupancy. Cannot be combined with Early Booking Bonus. Date restrictions apply.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Melia Cayo CocoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Jardines del Rey Ciego de Ávila, 69400 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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