Melia Cayo Coco
- What's Included
- All Inclusive Features
Location: Directly on the beach, 1 hr from Moron, 15 min from the Cayo Coco airport.
After spending a great week in Havana, Vinales and Trinidad beforehand, we got to see the real Cuba, with it's fantastic people, music, culture, cars. We booked the Melia for our last week and were not disappointed. We had a lagoon room (the wind does whistle on by but we liked that). This gave us access to one of the restaurants for breakfast, which was really relaxing, with views across the lagoon and had table service rather than buffet style but the main buffet restaurant was great, lots of options, lovely salads and fresh cooked seafood and meat. After spending the week seeing what is normally available to the average Cuban, it really makes you appreciate the variety and how it's not a given that this should be the case.The staff were all fantastic, the aqua aerobics and pool activities good fun, beach is beautiful. I cannot fault the Melia and the fact that we met so many people that return is testiment to this.Recommend going to the Melia in Guillermo for the day, you can get a pass to go from the front reception and the hop on hop off bus is only 5CUC. The beach at the the Melia in Guillermo is beautiful and also Playa Pilar (there is a reason they name this beach as one of the best in Cuba) it is beautiful.Whilst Cayo Coco is a stunning place to visit, I would recommend seeing some other cities if you really want to see the real Cuba, the island is purely for tourists (Cubans are not permitted to go on there unless they work or are staying on the island) so whilst you'll have a fantastic holiday in a beautiful place, you won't get to see this amazing country.
A beautiful hotel in a wonderful setting and lovely staff. A great relaxing holiday where all your needs are catered for, the staff couldn't do enough for you and were always helpful and friendly, special thanks to Yousmelmykis, a waitress in the Tapas bar who always provided the best service and a mention for the entertainment staff who were brilliant and worked very hard. All in all a gem of a hotel, I would highly recommend for couples.
Visited from 3rd till 17th May and what an amazing 2 weeks we had! From arriving there to be greeted and welcomed with Champagne, room was ready for us straight away. Got a lift with all of our bags to our lagoon room, the room was amazing and the view from our balcony was out of this world! It was my first time at Melia, so my partner took me for a walk around the resort, the gardens are spectacular, with a resident woodpecker! The gardeners greet you with a smile everyday! We walked down to the beach and couldn't believe how beautiful it was, white sand, and sea so clear that you could see to the bottom, spent most days feeding fish in the sea. All of the staff were sensational, Jorge and Aldin in the breakfast and dinner buffet made our day, everyday, having a laugh and joke with us! Dannys who was working in the pool bar was brilliant! Ate in the restaurants, my favourite was the Italian closely followed by the international. Special mention to indolina in the Italian restaurant! Nothing was too much trouble for any of the staff, they made you feel so relaxed and at home! The flower arrangement were spectacular, always looked fresh and got refreshed often! We had a turn down service in our room every night, with little flowers put on the bed. Overall was an amazing trip and I would most definitely recommend and visit again!
This was my fifth time in Cuba and my 3rd at Melia Cayo Coco. This is my review. The check-in was fine. The room was always clean. Everything worked well including the a/c and the shower always had lots of hot water. The food at the buffet was fantastic. The chefs and wait staff friendly and willing to please. The beach beautiful as always.So why a 4 star? Because the service at the lobby bar was hit and miss. At times it was very efficient but at times we couldn't find a server. One afternoon for example, I sat on the patio for MORE THAN ONE HOUR before anyone came over.The other reason I can only give 4 stars is because of the miss use of pesticides. One evening the patio was full of people and around 8pm some guy starts spray that poison all around us.The next morning I was walking around after breakfast around 8am and this low flying plane sprays his poison which landed all over me. I had to get back to the room and shower again. My suggestion is why not do all the chemical spray at say 4am????Despite all that I would like to return but these things must be addressed.
Just returned from our 3rd visit on 3 years which says a lot in itself.Here's my view of the Melia and am going to be as honest as I can....The staff and service are outstanding be it from the gardeners to the management nothing is to much trouble, I could name some of the staff but it wouldn't be fair to the ones I might not mention.... everyone is always pleasant and has a smile on their faces.Food is very good for the caribbean always beef/chicken/pork/fish and shell fish available to have cooked in front of you in the buffet.Various food stations Cheese/Stirfry/vegeterian/soup/cooked meats/salad/breads/burgers/chips/hotdogs/pizza/fruit/ice cream/cakes then also vegetables/ stews plus a section which is themed (suishi, Brazilian,Spanish ect) in the Buffett every dinner and lunch time.Tapas (poolbar) serves toasted sandwiches plus other items throughout the day.Italian A la carte is niceInternational A la carte is greatI found this yr that the rum in the drinks was not Havana club as in previous years but a cheaper variety of rum unless you requested Havana club.Unfortunatley the cuban was closed during our stay which is also a bbq everyday due to storm damage to the roof, being Cuba these things take longer than they do in the Uk to fix due to the Cuban government having to approve works/contractors.... this was a bit innconvienient as if you were on the beach you needed to go one of the other restaurantes to eat during the day....But it's not the hotels fault it's out of their hands it's the way Cuba is run.Pool area has new sunbeds and cabanas which I found to be a lot better than the older sunbeds, I heard a few moaning that they are a bit to low but it should not be an issue if you ask Charlie pool attendant or Pedro in the towel exchange they will get you an older type bed which isn't as low to the ground, a welshman I met had an older type bed everyday by just asking for one....so its no big deal.Rooms are being brightened up and having walk in showers fitted some still have the bath and shower above the bath.The work is not intrusive so there is not issue with noise ect.I had the older unfurbished room which was fine and kept very clean by the maids who attended everyday, they also have a turn down service which is nice touch with a couple of flowers and chocolates on the bed everynight.Entertainment shows are good, whitenight excellent, Rock band great but a short show, foam party is good even us oldies enjoy acting young for a while.Music after the show seems to be aimed at younger generations I suppose it's just Cuba catching up after so many yrs.Maybe a piano player in the lounge bar where people like to relax would be a welcome change.Daily archery and other events are not as well promoted as in previous yrs, in the past the entertainment came around the pool encouraging guests to join in.We had a lot of ants on our first day not a big issue we get them in the uk maybe in not the numbers we had, a simple call and the ants were never seen again ..... excellent response by the hotel Mosquito's were in abundant numbers this yr, I don't know if it was because it was the latest time I have ever visited Cuba or because of the dry spell they have had...But the plane flys over a couple of times in the morning spraying and they spray 2 or 3 times during the day aswell to try and keep the mosquito numbers down....the mosquitos are not the hotels fault so please don't complain about them it is the climate not the Hotel, they do their best.The hotel will even arrange for your room to be sprayed if you ask.Take sprays boots repell is the best as it contains over 50% Deet, lemon showet gel helps as well.Usually if its windy or the sun is out the mosquito are not a problem unless your near foliage or of a night when its cooler.Right now the things that I think could improve the hotel they are not major but if the little things esculate they could become bigger issues in years to come.Go back to using Havana Rum in the drinks rather than the "cheaper" rum it's not as nice and a bit harsh, if a waiter or a waitress doesn't understand when you ask for havana the drinks are not as nice.The Billiard bar needs more glasses if there are a few guests in there they seem to run out of glasses quite fast, it's not the service it is the lack of glasses as people gather here to chat and play pool before they go back their rooms to changed.Sometimes you cannot get tonic or tomato juice in certain bars but other bars have the items which means you have to go anothet bar to get a drink. I spoke to customer services who said if they have the items they should be available in every bar.... the next day the items were available in all the bars....well done 👍I did not do any excursions through the tour operator but went fishing with chuchu who can be contacted at the harbour and we also did a tour with Pepe, a Cuban taxi driver who speaks great English, it cost 4 of us including a Cuban meal the price the tour operator charges for 2 people without a meal plus we spent all the time doing what we wanted rather than jumping on and off a coach and being tied to a schedual..... deffo recommend it.Visit his face book page Pepes classic cuban taxi to arrange a tour I will be doing my best to return again next yr and hopefully the Melia will have the same excellent staff and standards.Keep up the good work 😁
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Lunch at BBQ grill by the beach
- A la carte dining w/reservations, 2 per stay
- Snacks at Tapas bar & 24 hr Lobby bar
- Domestic & International drinks
- House wine w/meals (imported selections - fee)
- Pedal boats
- Introductory scuba diving lesson in pool
- Day & night tennis
- Bicycles 1 hr/person/week (helmets not provided)
- Horseback riding 1 hr/person/week
- Table tennis
- Turkish bath
- Language lessons
- Dance Lessons
- Daily activities
- Nightly entertainment
- Disco at Sol Cayo Coco (next door), drinks included
- 250 rooms in 53 two-storey buildings
- 1 buffet restaurant
- 3 a la carte restaurants: Italian, Cuban & International, dress code & reservations required
- Beach BBQ grill
- 24 hr Lobby bar
- 5 bars including Beach bar and Pool bar
- 1 outdoor pool w/jacuzzi
- 2 tennis courts (2 lit)
- Fitness centre
- Turkish bath
- Gift shops
- Internet access (fee)
- Dive centre
- Massage service (fee)
- Two 3/4 beds
- Satellite TV
- In-room safe
- Full bathroom
- Balcony or terrace w/garden view
- Max occupancy 3 adults
- Same as above but on stilts on the lagoon
- Same as above but larger with sitting area
55+ Bonus - Save up to $120 per senior per week. Not applicable to single occupancy. Cannot be combined with Early Booking Bonus. Date restrictions apply.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Melia Cayo CocoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Jardines del Rey Ciego de Ávila, 69400 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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