Melia Cayo Coco
- What's Included
- All Inclusive Features
Location: Directly on the beach, 1 hr from Moron, 15 min from the Cayo Coco airport.
We stayed here 14-28 May. We had a Grand Lagoon Suite which was well worth it. My only critittism of our room was that the furnishings were started to look a little tired. They do need updating. We were treated so well. Roses, rum and a bottle of sparkly. Our romantic meal in our own gazebo was just lovely.There is a buffet restaurant, lagoon a la carte, Italian and another by the beach which was unfortunately closed from storm damage. There is a choice of food to cater for all tastes.. The staff were so friendly and approachable. Nothing was too much trouble. VIvienne was just adorable, always smiling. "No hash browns" in the a la carte breakfast room for the whole 2 weeks we were there. Beautifully well maintained grounds that are very spread out with lots of beautiful floribunda and wildlife. The entertainment staff were amazing, something for everyone, from shows, dance lessons, rum tasting, yoga, pliates, foam party in the pool. Too many to list.Hotel is situated on a beautiful beach. Clear blue sea.Take plenty of mosquito repellent, By the lagoon in the evening, we were covered in them. I didn't take my hair dryer which I regretted as the hair dryer in our room was very weak. The wifi was awful. The wifi cards wouldn't log off and then all your credit goes. Wifi was the only way to contact the UK as O2 had no reception whilst we were there. Overall a very memorable and enjoyable holiday. I am sure we will return.
Lovely beach, beautiful gardens and nice pool where there is music but its not too loud and plenty of sunbeds with shade. Loved the Yoga and Pilates in the morning (thanks Pedro) Food was okay, very unimaginative would have loved more Cuban & local produce (I kid you not they serves sprouts - WTF) . The food in the snack bar is awful so avoid. Most staff seem are really nice but there were a few who were not terribly bothered but very happy with hotel overall. A few minor complaints for the management, if you can be bothered to put a questionnaire through my door could you also be bothered to let me know that a man will be climbing over next doors balcony on to mine so I don`t walk in start stripping off and then realise there is a painter on my balcony. Not sure what was going on with the hobbie cats but no one could go out in the morning and only a few slots available in the afternoon. Wine service in the a la carte restaurants was very poor we spent half the meal several times without any drink, this is unacceptable for a 4/5* hotel, either let us have a bottle so we can serve ourselves or have separate drinks waiters. One other thing I need to mention, we booked excursions with Norma our Thomas cook rep, we spend just under £100 each to go out on a catamaran and ended up spending most of the day outside our own hotel, we complained and filled out a form but despite several promises we hear nothing back. Basically the excursion organised by Thomas cook was atrocious value for money and if you complain because you then didn`t even end up being taken to the place advertised you get ignored --- you have been warned. apart from that great holiday :)
this is a fantastic hotel from reception staff to gardeners nothing is to much trouble. The restaurants are very good with a good choice of quality food. the gardens around hotel are very well tended and you must see the resident woodpecker. All in all a brilliant holiday experience from start to finish. Thank you all at the Melia.
Apologies for not writing this review sooner. We stayed with friends at the Melia Cayo Coco between 3 -18 May 2017. This was our second visit and our friends first visit.During the first week, we unfortunately had problems with the mosquitos, which I know others have referred to.. We have been to Cuba many times and we have never suffered such issues with the mosquitos. This was an issue across the cayos and not related to the hotel, although they tried their best to deal with this. One of the actions was to have the plane fly over every morning - whilst it dealt with the mosquitos it meant we were all awake from 6.30am every morning - not what you want when you are on your holidays.. Plus it was quite frightening as they flew so low and at times people actually thought they were going to crash into the hotel.There is a lot to like at this hotel - although there is some room for improvement. I will start with these first. Our room was definitely in need of updating although it was always clean.. This was our second room - when we entered the first ,I got a shock when turning on the lights in the dressing room. My husband went to complain and we were quickly moved. We found the beach bar guy (Yamil) very rude (if you were a women on your own then you were ok). He was not civil to you and his customer service was shocking. One day when the weather turned people headed to sit by the bar and he just refused to serve people and closed it down and everyone was just left there This is meant to be a hotel that is catering for the more mature client and we could not believe it when one day we were subjected to the foam party ( you would have thought we were on an 18-30's holiday ) we found this totally in appropriate and out of keeping with the hotel.We found the repeat guests quite a nuisance - they constantly monopolised the staff almost demanding more attention than other guests - again this is not the hotels fault but very annoying to other visitors.On the positive side - its all about the staff staff staff - they are what brings people back to this hotel time and time again. With the exception of just one or two they could not do enough for you and were always very humble. Its hard to mention some over others, but for us the people who made our holiday were Richie with his morning painting - so relaxing and absolutely enjoyable. Rey from animation team - such a lovely and kind guy, he made everyone feel special and always had time for them. and our absolute favourite - Yoa (flower lady and evening bar) she was just wonderful.I know some on here have complained about waiting for drinks in the bar area - for us we never experienced this problem and never had to wait long for a drink. If people want one so much then they could easily have just gone to the bar and got one for themselves. - I just don't get some people sometimes !!The food was very good - we did not try the restaurants we just used the buffet and always found something nice to eat. It was always well cooked and served warm - which is sometimes not the case in Cuba.Beach - this has been extended since our last visit and is fabulous. The bar service on beach was intermittent and one day there would someone serving and the next day no one came round. Also having one person serving all the beach is not practical. You should have at least two staff on one doing one side and the otherWe found the evening entertainment of good quality - every night something different and always good to listen to. Big call out for the four tenors as they were brilliantOne final mention is to the food and beverage manager - Juan. I have never seen a manager work so hard and be so hands on. I could see how well he treat the staff and how much they liked working and respected him. He clearly leads by example and did not have a problem clearing tables if the staff were busySo would we go back - well the answer is yes - when you weigh everything up then it is a good quality value hotel for cuba - not Mexican standards, but then again it has a special charm that mexico does not have and it is not as expensive.
This was our 4th trip to Cuba and the 1st time to the Melia Cayo Coco. This was by far the VERY BEST vacation!! The staff are a wonderful group of people - from the servers in the buffet, the bars, the man on the beach that set up our sunbeds, our maid that left our room spotless to the activities guys that my husband played volleyball in the pool with each day! We also appreciated time spent with the tennis pro Mandy at the sports club and the guys down at the dive center. We enjoyed every minute of our vacation and will be back again for sure!!! Thank you Melia Cayo Coco - Chris and Dave.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Lunch at BBQ grill by the beach
- A la carte dining w/reservations, 2 per stay
- Snacks at Tapas bar & 24 hr Lobby bar
- Domestic & International drinks
- House wine w/meals (imported selections - fee)
- Pedal boats
- Introductory scuba diving lesson in pool
- Day & night tennis
- Bicycles 1 hr/person/week (helmets not provided)
- Horseback riding 1 hr/person/week
- Table tennis
- Turkish bath
- Language lessons
- Dance Lessons
- Daily activities
- Nightly entertainment
- Disco at Sol Cayo Coco (next door), drinks included
- 250 rooms in 53 two-storey buildings
- 1 buffet restaurant
- 3 a la carte restaurants: Italian, Cuban & International, dress code & reservations required
- Beach BBQ grill
- 24 hr Lobby bar
- 5 bars including Beach bar and Pool bar
- 1 outdoor pool w/jacuzzi
- 2 tennis courts (2 lit)
- Fitness centre
- Turkish bath
- Gift shops
- Internet access (fee)
- Dive centre
- Massage service (fee)
- Two 3/4 beds
- Satellite TV
- In-room safe
- Full bathroom
- Balcony or terrace w/garden view
- Max occupancy 3 adults
- Same as above but on stilts on the lagoon
- Same as above but larger with sitting area
55+ Bonus - Save up to $120 per senior per week. Not applicable to single occupancy. Cannot be combined with Early Booking Bonus. Date restrictions apply.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Melia Cayo CocoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Jardines del Rey Ciego de Ávila, 69400 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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