Melia Cayo Guillermo
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- What's Included
- All Inclusive Features
Location: Directly on the Cayo Guillermo beach. Approximately 35 minutes from the new Cayo Coco airport.
We have been to this hotel 3 times in the past - I am disabled and the wheelchair access is excellent. The staff are so friendly and we have never had a problem with the food. We absolutely love this beautiful little island and can't wait too see you all on the 7th December for 3 weeks - our 4th Stay and this time for Christmas 😘😘😘
Travelled on October 7-14 as a family and the overall experience was good. We are not picky and do not have high standards as we have been to Cayo Coco before and loved it. The first thing you notice when you arrive is the worn down condition of the hotel, it is over 15 years and in definite need of some upgrading. We had a leak in our room but the staff were very quick to fix it. Food was great although you will get leftovers quite often. Beach was beautiful although the winds were creating some high tides (we think it was just the effect of hurricane Matthew). Staff were superb, probably what made this trip memorable as it was, everyone from the janitors to the gardeners to the cooks were so so kind and pleasant. This is one of the only reasons why I would consider coming back. Front desk receptionists were amazingly helpful whenever we needed them. Overall a great trip but probably will probably look for something better next time around. Tip: VISIT PLAYA PILAR! It's an absolute must, you won't regret it. It was about 15 minutes away from this resort and only 5CUC there and back.
This is the second time at hotel we returned for sons wedding unfortunately we got moved due to hurricane Mathew hotel not as good as last visit rooms old and tired bedding needs renewing but on the whole a great holiday unfortunately sons wedding got postponed due to hurricane then he got charged an extra £150 because of this which is a bit unfair we also got told to leave the pool at 1 as hurricane was coming and we needed to be moved which terrified all our children the was 38 in our party then had got transferred to Jardine del ray "nightmare hotel" then waited hours to be moved and finally got rooms at nearly midnight would return to melia as staff really friendly especially yaniris in the restaurant and tommy in the pool bar.
Just returned from melia Cayo coco, and have to say of the many reservations we had before we left none were founded, the hotel was spotless, the staff, well I must say we're the most pleasant and friendly we have ever met. The Buffet although repetitive was nice but not to my taste, but was enough not to go hungry. The beech was really a no go zone for most of the two weeks due to work on the beech which left the water cloudy and the jetty out of use, which is not a criticism of the hotel more towards Thomas Cook who knew of the works, we had to be evacuated for two days due to hurricane Mathew, which was totally unorganized and unfortunate. We went as part of a large party for a wedding and most people didn't escape the mosquitoes bite, polar beech is amazing. Overall great hotel.Thanks for a great holiday
The hotel was good. The food was excellent. Shame about the beach but that was not the fault of the hotel.The staff were friendly and professional they do such a good job.what did let them down was ther customer service manager and the entertainment manager. On our last day we was actuated because of the hurricane this was not a problem what was the problem was the behaviour of said mangers at the new hotel when we arrived it was a joke over 2000 people trying to book in we stood patently for 5 or more hours. Then the said managers handed out rooms to people behind us. It seemed that the louder you shouted at them you seemed to get a room. This was a bad time made a lot worse. Will we us this hotel again for a third time I don't know let's see what the response is from this review.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte lunch and dinner (reservations and dress code required for dinner)
- 24-hour room service
- Mini-bar (water, beer, soft drinks)
- Unlimited local and selected int'l drinks (house wine included)
- Drinks included at the Fun Club until 2am
- Selected non-motorized watersports
- Introductory scuba lessons in pool
- Daily activities
- Nightly entertainment
- 301 spacious rooms in 13 three-storey buildings
- Restaurants including 2 a la carte (Italian and Int'l)
- Lounge chairs and towel
- Snack bar
- Pedal boats
- Exercise room
- Games room
- Pool table
- Currency exchange
- Tour desk
- Scuba diving (fee)
- Massages (fee)
- Two 3/4 beds
- Full bathroom
- Satellite TV
- In-room safe
- Balcony or terrace
For the Kids - Kids Club for ages 4 to 12, Wading pool, Babysitting (fee).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Melia Cayo GuillermoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Jardines del Rey Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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