Melia Cayo Guillermo
- What's Included
- All Inclusive Features
Location: Directly on the Cayo Guillermo beach. Approximately 35 minutes from the new Cayo Coco airport.
We had an absolutely amazing time at Melia. Usually I don't post any reviews but for some reasons I feel like doing it now. We been there exactly before the hurricane Irma hit this beautiful place, actually we had been evacuated for the last few days. But I must say until then it was the perfect holiday.The hotel is small but perfect, we got used to it so much, when we got moved to a bigger one in Varadero, at every minute we were like ... 'errmmm... we miss Melia so much, and it's surroundings!!' Because we felt like home there, and all the people we met there, everyday seeing the same faces, we were like a big family. The rooms were lovely, and yes the bathrooms might be a little bit dated but come on... we don't live in a palace back home in England do we? We were really happy with them, so clean, cosy big beds, clean towels every day, the AC worked perfectly. We had to change rooms at some point because our drainage got broken, but that wasn't a problem for us, Lara at the reception and another gentleman there (sadly I cannot remember his name) managed to give us another room quickly, no hassle, the only problem was that I needed to pack everything lol. The staff? Most of them are really cute, and friendly, and they really love what they doing, I remember Beatriz from the lobby bar, such a great girl, Alejandro from the pool bar, what a pleasure to have a chat with him, looking after us all the time, the gardener who was offering coconuts to everyone, what a cute guy! Javier and Dioni - amazing guys, perhaps our favourite Cuban people? This is how we used to call them, lol, well done for them, we had some great fun together. Also, we must thank Clay? Not sure if I spelt his name correctly, but is the guy with scuba diving. Thanks to him we met Leo, the scuba diving instructor and his team, what a great guy, and what a great team. We did some scuba diving and some snorkelling, and we had one of the most amazing time with these guys. Not to mention the Captain, he had to hold my hand while doing the snorkelling, he has probably noticed how crap I was at snorkelling lol, so he helped me a lot, thank you Captain! The food was to die for, in my opinion! So many choices, yes they do repeat the food but who cares? When it's a lot? You could have had every day different things! So tasty, not plastic! Shout out to the guy making fresh donuts every morning, I could have had 100 donuts everyday, so yummy, also for the guys making pizza, I asked for a pizza with no cheese (silly, I know but I was not allowed to eat cheese), I got it delivered to my table! The cakes, ice creams, puddings were so yummy, absolutely delicious! Not a big fan of alcohol, but I was really happy with my water, coffee and occasionally Coke. We have read the reviews before so we brought a massive thermos, for our drinks at the pool, that was a great tip, so thank you to everyone's sharing that before, it made our holiday, keeping the drinks fresh and cold for longer! The beach was a real paradise, I cannot stop thinking how it looks now after Irma ;(( We feel so grateful because we got the chance to see it before. It was amazing, one of the best places I have ever been before. White sand, lots of beautiful seashells, and the crystal clear blue/green water - warm as a bath, the beautiful pier and many fishes - for fishermen or for everyone wishing to feed them, I really enjoyed it feeding them in the morning.Unfortunately during our stay there, Irma was approaching us, so for our last few days we had to leave, they evacuated us to Varadero. Weren't particularly upset about this, but yes, we thought as some point that sending us home would have been probably a better option but for some reason they didn't. But I knew we were going to be safe, my only concern was the people we left behind, the staff at the hotel. I know that everyone is fine now, but still, they were working hard for us, the last few hours there, before we left, they prepared sandwiches for us so we can have them during our trip to Varadero, instead of going home getting themselves and their families ready or evacuated for the approaching hurricane. Our trip to Varadero was ok, we have seen some parts of Cuba, which being in Cayo Guillermo we wouldn't have been able to see, so even if it was a long way, I did enjoy that. But yes, we had to pack everything, again! Our stay in Varadero was ok too, not much to complain to be honest, especially in these situations. The hotel there was a lot bigger, and because we were used to Melia, which was more intimate, we found this a bit weird, we couldn't see everyone so easily like in Melia lol. But we were safe there, that was the most important thing. And because we were so close to Havana, we managed to go and see it, before Irma to arrive. We were so lucky, as we wanted to go from Cayo Guillermo but our flight got cancelled, so on the last minute we decided, now or never lol. Havana was amazing. Please people, go and see it! That city looks like is photoshopped... A Disneyland for adults :)) Our guide was amazing. We paid so little for the 3 of us - american old car and a really nice driver/guide who took us to see the most of the city, and explained to us everything, such a clever young boy! During the hurricane, I must say that we got a bit scared as we didn't experienced this before, and the constant wonder if it will get worse and worse or if that's the worst, it 'killed' us, we didn't know what to expect. But luckily, we had the pleasure to met the Jones's family, in Melia, what a lovely family, amazing people, we cried so much when we had to say goodbye... and we spent most of our time together, and of course we spent the hurricane night together as well. We had a great time together, even in these circumstances. And yes, we did pack AGAIN, our suitcases, just in case we needed to put them safe in the bathroom. How many times now? Lol. Next day, I had to unpack few things, and the day after we had to move again because our block got not power because of the damage we got during Irma, so pack again? Yes!!! I got so tired packing and unpacking, Lol! But it was fun, and we are grateful for being alive and not injured or something like that. Constantly thinking about other people who probably lost so much. Cuba was great, and to be honest, I left a piece of my heart there! Maybe this whole experience with the hurricane, and seeing some tears in some Cuban people's eyes after everything was over, and how we left everything behind when we returned home, really left me broken. But overall, we loved Cuba soooo much and this was a holiday which we will probably never forget. Cuba is definitely a beautiful country! We will definitely return as soon as possible. Many thanks to Ivan, Norma and Sam (Thomas Cook team) they did their best and we really appreciate that. My thoughts are with the people there, and the cats I used to fed at Melia, every evening, poor little souls, I wonder if they are still alive xx
Arrived at resort on 4th September 2017. First thoughts was wow paradise local musicians playing at the door and welcoming s to the hotel. The reception staff were welcoming & bar staff brought us drinks whilst we signed in. Porter even took our nags to our room - which I was glad off as we were on the top floor.Rooms were spacious and clean had nothing to complain about. Restaurant - could do with an air con unit as it is very hot and stuffy. Food is great and majority of foods is cooked to order.All bar staff were great and built a really good rapport with you and made you feel at ease.Pool bar Alejandro omg what can I say he was amazing, funny, cheeky chap.Only thing I would recommend take a big plastic cup - and a very very strong mosquito repellent.Unfortunately day 3 we were evacuated and moved to a cess pit in Valadero.I haven't let the Hurricane keep me away as I am planning on returning in August 2018 - yes Hurricane season - but I want to so and see the places I had originally planned to do. Thank you to MCG for giving me that positivity to return again next year
We returned to MCG for the 5th time, but the first time in the Hurricane Season.In the event owing to Irma we were evacuated to Varadero after one week, but in that time managed to visit Melia Jardines del Rey and Melia Cayo Coco. All the resorts have been subjected to a beach widening programme, and while this has worked well at MJdR and MCC, at Cayo Guillermo its main selling point was the beautiful natural beach, the imported sand was gritty and too firm. However I am sure that Hurricane Irma will have entirely changed the beach profile and hopefully restored its natural qualities.The iconic jetty had been shortened, but I am guessing it will have been largely destroyed, I do hope it is rebuilt and restored to its former glory (and length)The hotel was already undergoing a programme of improvements, and no doubt this will be extended and I hope the opportunity is taken to think more widely about the future rather than to take a patch up and repair route.Many of the staff we remember over the years have moved on but those remaining and the new additions continue to be friendly and helpful, and are a key part of making our holiday enjoyable.On the day of our evacuation when we were all in reception waiting for transfer, we were particularly impressed the bar staff who kept everyone well supplied and by Antonio and his kitchen colleagues who went out of their way to be helpful and provide packed food for our long coach drive.I am not sure if we will return as we have found over the years there have been few changes for the better, however I would still recommend this small hotel for excellent value, its beautiful setting and exceptional staff.
When I first arrived..it was not as I expected ..almost disappointed...but boy was I wrong...we took the elegance package...and we had the best view in the resort. They are always working and upgrading. We where treated so well. Rooms where outdated...but..they where revamping while we where there...we so wanted to return...we are so sorry to hear about the devastation caused by Irma...our hearts and thoughts go out to the workers and there family....we hope to return as soon as rebuilt..go support our beautiful Cuba💗
I agree with all of the recent comments. Yes this hotel is a little dated but it really does add to the charm. Lovely and clean everywhere. Food and drink is great but please be warned that the air con in the main restaurant really needs fixing (and this was pre hurricane), it spoils the dining experience which is a big part of our holiday. Fans in the lobby bar are also not efficient so we used to take our drinks down to the beach which is quite beautiful both at night and during the day. This hotel may not be 5star but if you want a relaxing time I'm sure you will enjoy it
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte lunch and dinner (reservations and dress code required for dinner)
- 24-hour room service
- Mini-bar (water, beer, soft drinks)
- Unlimited local and selected int'l drinks (house wine included)
- Drinks included at the Fun Club until 2am
- Selected non-motorized watersports
- Introductory scuba lessons in pool
- Daily activities
- Nightly entertainment
- 301 spacious rooms in 13 three-storey buildings
- Restaurants including 2 a la carte (Italian and Int'l)
- Lounge chairs and towel
- Snack bar
- Pedal boats
- Exercise room
- Games room
- Pool table
- Currency exchange
- Tour desk
- Scuba diving (fee)
- Massages (fee)
- Two 3/4 beds
- Full bathroom
- Satellite TV
- In-room safe
- Balcony or terrace
For the Kids - Kids Club for ages 4 to 12, Wading pool, Babysitting (fee).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Melia Cayo GuillermoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Jardines del Rey Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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