Melia Cayo Guillermo
- What's Included
- All Inclusive Features
Location: Directly on the Cayo Guillermo beach. Approximately 35 minutes from the new Cayo Coco airport.
We were there for 3 nights. We thought that they were going to be the best time of the trip to Cuba and I was wrong, it was the worse experience thanks to Melia Hotel. We paid 200$ per night for a junior suite. The room was very old, the wall was falling in pieces and WE DIDN'T HAVE HOT WATER UNTIL THE LAST DAY! This was the worse part, I expect to have hot water in a 5 stars hotel, especially since the weather was not very good and it was quite cold outside. They told us that the hotel was full and it is why we didn't have hot water, I am sorry but that is not my problem. The towels were dirty and I had to call them to change them, same with the bed sheets. Also I called twice asking them for the coffee machine filters, the filters never came. We left things for the laundry, they never took them and when we called we found out that the dry machine was not working; we had to call to find out, also, just one machine for a huge hotel? food was awful. The buffet was bad but the other restaurants.... terrible, especially the international restaurant where the food was inedible! we left earlier to go to the buffet and eat somethins. Tuna tataki was a joke, I don't think they really know what is tuna tataki. In the pool area the jacuzzi was cold when the signage says that it was 37 degrees. unfortunately I have to say that it was really really really bad experience and an awful time in this hotel. After this, we found out that the Iberostar Daiquiri that it is next to Melia is cheaper and better.
We have just visited Melia Cayo Guillermo for 2 weeks. When arriving at the hotel we could see straight away it's lovely surroundings and amazing views to the beach and out to sea. The rooms are clean and spacious with a beautiful view out to the sea. Everyone was welcoming and we was ready to settle down for our two week holiday.Our first night we entered the buffet for our first meal, we was not impressed! The food was either a little warm or stone cold ! My partner and I had chosen pasta, when we sat down to eat the food was cold. This didn't give us much confidence with other foods they had on offer. But we thought we would forget this and maybe it was just a one off but it wasn't! Throughout the 2 weeks we had to be careful of what we was choosing to eat, most days we just stuck to salads and bread as we didn't want cold meat causing us to have a bad stomach! Unfortunately my partner started with a bad stomach 5 days into the holiday missing 2 days due to not being able to leave the room and having a upset tummy for 7 days.We noticed the manager of all melia hotels had been in this hotel for a couple of days so we thought to ourselves something must not be right. Whilst he was visiting the food was hot and steam was noticeable when choosing in the buffet. Once the manger had left the resort the food went back to being cold. One night I had a lobster fried which I thought this will be so tasty when I sat to eat my meal the lobster was freezing cold in the middle ! This effected our holiday massively as watching what you ate was not what we expected !On the other hand staff and entertainers were very friendly and always around for a friendly chat to get to know you and what you enjoy. We have visited melia cayo coco in the past and enjoyed activities in the day such as rifle shooting. Unfortunately they didn't do this activity at melia guillermo but once spoken to one of the entertainers he arranged an activity of rifle shooting even though it was not in the programe which we really enjoyed! We also experienced a white party whilst we was there which was amazing so much to see dancing, aerobics etc. The only thing we thought was it would of been good for the entertainment to be this good most nights as some nights became repetitive and a little boring.Our room was clean and the maid would visit everyday but some days they wouldn't be cleaning your room till 5pm which wasn't convenient as this was a time we would be back in our room. Some days we didn't experience warm water for the shower and 2 days we had no water at all! For the money you pay this isn't what you need! The hotel is a lovely place but the food definitely put us off. With some improvements the hotel would be a really lovely place to stay this is a shame as the staff are lovely people and do a very good job socialising and making sure you are ok. If you are planning to visit this hotel I'd ensure you make enquiries on the food before hand. We are not picky people but for a 5 star hotel it defiantly needs improving.
Fantastic hotel,beach,room,food,activities and mostly the staff who made us all fell very welcome.Special thanks to the staff bar,mainly Alexis,who makes everyone around happy at all times,Rosario,who is very hard working and won't finish until everyone have been served and Anexis,who I rate as the best waiter that has ever served me.A massive special thank you to Marcel (Chichu) who surely should be the face of the hotel as he never stops entertaining and wants to make everyone happy and smile and least but not last the lovely Edel alias the Cuban Bruno Mars,who will treat everyone like his own sibling,what an amazing person he is..Thank you Melia for the remarkable holiday,we will definitely come back :-)
The food was good at all locations. Staff were friendly. No fancy bells or whistles...great place for R &R. The entertainment crew were excellent, thanks Marcel, Yasmani, Javier and John...you guys made our week memorable! Beach was not crowed.
I have visited this resort several times and my recent visit did not disappoint. It's beautiful beach, pier and relaxing atmosphere feels like heaven- a welcome escape from a busy life. The resort is currently undergoing changes to update the grounds and rooms. Entertainment and activities are encouraged by staff and their welcoming nature makes it easy to join. Although there are many activities present, the resort itself provides a peaceful calm for those who wish for quiet. Nightly entertainment is abundant and the friendly staff works hard to meet your needs. The entertainment staff is excellent, in particular Carlos and Edel- who work hard to meet patrons, develop rapport and provide fun and laughter. Bar staff also is incredibly friendly and works hard- specially noted Carlos, Daviel and Didier.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte lunch and dinner (reservations and dress code required for dinner)
- 24-hour room service
- Mini-bar (water, beer, soft drinks)
- Unlimited local and selected int'l drinks (house wine included)
- Drinks included at the Fun Club until 2am
- Selected non-motorized watersports
- Introductory scuba lessons in pool
- Daily activities
- Nightly entertainment
- 301 spacious rooms in 13 three-storey buildings
- Restaurants including 2 a la carte (Italian and Int'l)
- Lounge chairs and towel
- Snack bar
- Pedal boats
- Exercise room
- Games room
- Pool table
- Currency exchange
- Tour desk
- Scuba diving (fee)
- Massages (fee)
- Two 3/4 beds
- Full bathroom
- Satellite TV
- In-room safe
- Balcony or terrace
For the Kids - Kids Club for ages 4 to 12, Wading pool, Babysitting (fee).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Melia Cayo GuillermoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Jardines del Rey Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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