Melia Cayo Guillermo
- What's Included
- All Inclusive Features
Location: Directly on the Cayo Guillermo beach. Approximately 35 minutes from the new Cayo Coco airport.
Just returned last night after a week at melia cayo guillermo, dont stay here, stay anywhere but here. the last day was a disaster we had money taken from our safe which spoiled the whole vacation and after talking to the concierge it left us very disappointed. on our first night the deadbolt did not work on the door, toiled ran on all night, 3rd day we had rain at night only to find 1/2 inch of water beside the bed, used every towel to mop it up and called for more towels so we could have a shower the next morning but we are still waiting, we don't drink beer so asked for more pop and told we only allowed 2 per room per day. there are lots of other little things but most of all the hotel badly needs major repairs, on all floors, pool and the pier ( is falling apart in places) but I will say if these things don't bother you the beach is beautiful and the food is better than what I was told. Bar tenders serve Cubans before Canadians or British tourists and they very often run out of stuff like ice. and pool liner is installed badly and has drain covers missing. so if your booking this hotel please be aware. I did read other reviews and thought I would give it a try, but I was wrong
We went to the Meliá Cayo Guillermo for the 23rd time from July 23rd to August 6th, 2017. Yes I love the MCG, but my comments will be objective. We have known the Meliá in its beautiful years and in the worst.There has recently been a change of direction that is beneficial for the hotel and several transformations are underway, such as:The Italian restaurant has been a beauty and a change of menu which is excellent. The same goes for the International restaurant. The pool bar has been refreshed and pizza will soon be served. The Cubanito bar is open from 4 pm to 2 pm (as far as I am concerned it should be open much earlier). The rooms in blocks 1 and 2 are under renovation (80 rooms over the next few months) and for having seen the photos and the standard room, it will be a whole modernization! A big thank you Pedro for this new improvements!As for the food, this one is excellent !! A wide variety of vegetables, meats and fish. What about the excellent BBQ at the beach with Kiki and Chacon. Congratulations to the whole team!I now go from a negative criticism to the service at the Ranchon. The service left something to be desired on lunch time, there was a lack of waiter service. Despite Mena's excellent efforts, he could not do it all alone. We were missing the time when Luis Baez was working there as the service was excellent!For the animation, it was the return of the beautiful Galioska that always makes us laugh with his contagious good humor. It was also the return of beach parties and live music at the beach bar on lunch time. Bravo! Our discovery of the holidays was the evening in white with the excellent Victor as singer, what a voice it was a beautiful moment! Congratulations to all the team and Eidel that we still appreciate!For the aperitif in the lobby, there was a lack of experienced staff. The service was long and the new staff seemed to be on purpose not to see us .... despite a chance that Didier, Yosvany were present to change the deal.In conclusion, we notice a noticeable improvement for the hotel which seems to want to become the good Meliá that we have known. Pedro the new boss takes pleasure in talking to people to have their negative or constructive comments, what a change!Congratulations to:Barbara at the pool barMena, Kiki and Chacon at the RanconGalioska, Eidel and Carlos in animationRaul at the BuffetLaimy at the International RestaurantDidier and Yosvany at the Lobby barAnd best of all, Daviel Gonsalez as second butler.In closing thank Pedro for putting every effort into making the hotel again what it was!
In July returned back to melia cayo guillermo hotel, Cuba. Last went in 2014 when the hotel was winning awards. Unfortunately this place has gone right downhill. The rooms were old and tired and need a complete refurbishment. Hairdryer hanging off wall, outer bedding grubby but fortunately the sheets were spotless. There was only one restaurant. The Hemingway was closed at night and the barbeque on the beach only opened once a week whereas before it was open all day. The food in the buffet was very limited and the pool bar was closed for refurbishment although the travel company, Thomas Cook failed to tell us. As a result of the pool bar being closed they then used the Italian as a pool bar so your choice of eating places was really limited. Staff looked down in the dumps as though they knew this hotel was on it's way to closure, probably because of all the larger new hotels that are opening nearby.I am really sorry to do such a review on this hotel but after one day we demanded a move and were offered the melia del hardiness which we moved to. Once again another story.Just make sure you check out your hotel before you go as a number seem to be running down.On a good note the beach at this hotel is second to none. Just the food and standards letting this place down.
What a brilliant holiday! The rooms are spacious, comfortable and cleaned everyday by hardworking staff. The food was brilliant!!! A La Carte restaurants were like having a date night every few days which was lovely. The buffet restaurant cooked your food whilst you waited (lobster, prawns, pasta, chicken - the list is endless)! It's clear that the new management are doing everything possible to renovate this hotel and I genuinely hope the negative reviews don't put holiday makers off!!! Enjoy a long break taking in the beautiful beach and sun! 👍🏼
At first glance when you arrive in the lobby it doesn't look half as nice has other 4* - 5* all inclusive hotels we have stayed in. Thomas Cook rate it as a 4* equivalent but this is no way a 4* probably a 3*. The hotel does need a make over and when we where there they closed the pool and snack bar and used the restaurant next to the pool as the pool/snack bar. The main restaurant doesn't seem to have aircon and was very uncomfortable. We had to move rooms 3 times in 4 days because the aircon went in our block.The continental restaurant where you can book once a week was very nice and the aircon worked in there. We managed to book in more than once a week so just try to book as much as you can.I have read some reviews which say the staff where rude but we found all the staff great and very friendly. People have also moaned about the pool having a linner but we found it not to be a problem, it could be worse by having cracked tiles. The beach is great.The food in the main restaurant is not the best, if your looking for fantastic food you will be disappointed, but it's acceptable. The bar in the main area when you order your drinks don't always expect them to come quick because most of the time they are really busy so give the staff some slack and don't get annoyed.... your on holiday relax.... most of the staff have to travel 2hrs to work and 2hrs home everyday and don't get payed very much.If your wanting to go to Havana be aware that it's going to cost around £600-£700 for 2 people to take a trip overnight. Be aware that this would probably be better for people who just want to relax on a beach holiday. I would recommend the snorkelling trip to half moon island and Pillu beach.I have given this 4* mainly for the staff and beautiful beaches and sea.... the hotel probably would be a 3*
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte lunch and dinner (reservations and dress code required for dinner)
- 24-hour room service
- Mini-bar (water, beer, soft drinks)
- Unlimited local and selected int'l drinks (house wine included)
- Drinks included at the Fun Club until 2am
- Selected non-motorized watersports
- Introductory scuba lessons in pool
- Daily activities
- Nightly entertainment
- 301 spacious rooms in 13 three-storey buildings
- Restaurants including 2 a la carte (Italian and Int'l)
- Lounge chairs and towel
- Snack bar
- Pedal boats
- Exercise room
- Games room
- Pool table
- Currency exchange
- Tour desk
- Scuba diving (fee)
- Massages (fee)
- Two 3/4 beds
- Full bathroom
- Satellite TV
- In-room safe
- Balcony or terrace
For the Kids - Kids Club for ages 4 to 12, Wading pool, Babysitting (fee).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Melia Cayo GuillermoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Jardines del Rey Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.