Melia Cayo Guillermo
- What's Included
- All Inclusive Features
Location: Directly on the Cayo Guillermo beach. Approximately 35 minutes from the new Cayo Coco airport.
Sometimes newer isn't better. I have stayed at the newest resorts in the area. But they lack the charm and maturity of this jewel. The staff from start to finish of my visit were amazing. If you have an inquiry or a problem the staff at the front desk will take care of you with professionalism 2nd to none.The beach and water were a treat to my eyes! The food and drinks did not disappoint. The Italian restaurant is a must do.My visit was too short but I'm sure that my feet will be on that beach and a drink in hand next trip to Cuba.
I recently had the pleasure of visiting this charming resort and found it to be a wonderful experience. The grounds are lovely and the staff very friendly and efficient. All of my requests were met cheerfully and timely. The beach here is absolutely breathtaking and so very clean and white with a wonderful pier built right out into the surf for the use of MCG guests exclusively. I was impressed that there were accommodations for handicapped folks to also enjoy the beach. The pool was gleaming and the bar staff in the lobby and at the pool was great. Lunch at the beach bar-b-que is a treat in a lovely cool building overlooking the snow white sand and turquoise waters of the ocean. The food was very good, especially the Italian al a carte restaurant.The resort, although not adult only, was very quiet with few children during this time. I was delighted to see some older gentlemen with a huge range of fishing lures returning from trying their luck right there in the surf.The desk manager, Livan FG, was so very accommodating and obviously loves this resort and is happy to make sure that everything during your stay is perfect. I highly recommend this resort to travelers of any age, with or without children.
This is a lovely resort with lots to do and a beautiful beach.The only downfall was no water in our room for three days.I had to shower at the gym.The food was excellent and the rooms were clean. We had no issues with bugs.We met lots of friendly people
My friend and I (we are 33 and 34) visited melia Cayo Guillermo from June 9th to June 16th. This was one of the best hotels I've been to in Cayo Guillermo. I've been to iberostar playa pilar three times and daiquiri once....and then this was my first time at melia. I've been to a couple hotels in Cayo coco as well, but have ruled that out because Cayo Guillermo tends to be better. Anyway, we had so much fun with all the people we met there. The entertainment staff is phenomenal and so so friendly!! We became really good friends with Edel, Mandy, javiar, John, and Lisney. They were so much fun and made sure that we were always having a good time by playing games, doing aquafit, sitting and chatting and laughing.....they were just really great company. The pool bar staff is the most amazing staff behind a bar I've ever had. Normally near the end of a trip, bar staff tends to not be as nice....but they were nice straight through to the end and always smiling and so pleasant. But, I stress that fact that only the pool bar staff are like this. The lobby bar, especially at night is not good and not pleasant at all. There was one waiter for the lobby bar named Alexis who constantly kept chatting with us to a point that it started to become awkward. If you read reviews before this, you will see another review similar to what I am about to say. He was interested in me saying I was beautiful, and he loved me and all this stuff. Being Canadian, I just said thank you and smiled....what else am I supposed to say. Anyway, a couple hours later, I went to the bathroom alone cuz you should be able to do so and not be worried....I heard a man yelling Spanish in the girls bathroom as I was peeing.....I quickly finished and opened the door and it was him. He had followed me into the bathroom and proceeded to try and kiss me, grabbing me, and a little more....I won't get into detail. I am telling my story so that ladies are aware of this man! Apparently he followed another Lady into the gym and tried the same stuff. I reported my incident and he wasn't back at the hotel for the remainder of my visit....he did this on my second day and I was there for 8....so they didn't let him come back to work for the rest of it. But, I seriously hope he gets fired. Otherwise this will continue and eventually some woman will be badly hurt I'm sure. Again, his name is Alexis!!! Other than this incident, I seriously couldn't have asked for a better vacation! My friend and have made life long friends and are returning to this hotel soon!!! :) I would rate five stars but because of what happened to me personally, I gave four. Everyone else as a staff member there deserves five out of five!
So when I and my boyfriend booked this holiday we read loads of reviewed and decided to just go. We were really worried because reviews were getting worse and worse around late may . When we arrived to Melia, we were surprised because it wasn't bad at all ! I mean there was a cockroach in the bathroom but we were in such a good mood that we didn't care ( it's a hot country what do you expect) For the first days we were pretty much alone on the beach, everything was lovely and we said that we should write a very good review so people come to this place more and that we can't believe so many people left bad reviews ! It all happened in the last 2 days.More people came and the " favourites" were noticeable ... We still didn't care , we still wanted to enjoy everything and the last days.So on our last day we requested to have a late check out since our flight is at 4:45 and the coach that was provided was at 1:10. Us two and another couple decided that we will share a taxi ride to the airport around 3 but we wanted to swim and enjoy our last hours and have a room to take a shower before the departure. Manager said we can have a room until 1 o'clock for 7 pesos but no more because we are no longer their clients. We decided it was pointless and just showered before the check out. In the morning of the check out,I noticed that some little sum of money were taken from the room , which made me uncomfortable because the room wasn't cleaned but money was definitely taken. The money was meant to be for the workers ... After check out I remembered that I left my neck pillow for the plane in the room for the plane so I asked if we can go up to our room and get it back, I knew exactly where I left it and I knew I haven't moved it for a whole week . They asked the cleaner and she said the only thing that was left behind was some sea shells and when we went up to our room , the room was cleaned and nothing was found. I knew that it wasn't just shells left behind because I left half a bottle of sun cream and make up removal ( I left it because it wasn't worth bringing it with me) in the room. Already in a bad mood because couldn't believe that anyone would treat us like this we left to go to the airport. I noticed that I left a bag with my bikini and my boyfriends swim shorts and my cap at the snack bar. I messaged the hotel on Facebook and email and no response ... I am honestly trying to think of my recent holiday as a positive one but all this has made me so upset. It wasn't everyone at the hotel, there were some amazing people at the buffet restaurant who were working in a hot hot restaurant frying food for us.. the bartender at the bar near the beach was so lovely! Which made our first days unforgettable :) I really want people to enjoy their holiday, just don't lose anything because it might not come back to you. keep smiling at workers serving food and drinks because they are doing a great job in a boiling hot weather.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte lunch and dinner (reservations and dress code required for dinner)
- 24-hour room service
- Mini-bar (water, beer, soft drinks)
- Unlimited local and selected int'l drinks (house wine included)
- Drinks included at the Fun Club until 2am
- Selected non-motorized watersports
- Introductory scuba lessons in pool
- Daily activities
- Nightly entertainment
- 301 spacious rooms in 13 three-storey buildings
- Restaurants including 2 a la carte (Italian and Int'l)
- Lounge chairs and towel
- Snack bar
- Pedal boats
- Exercise room
- Games room
- Pool table
- Currency exchange
- Tour desk
- Scuba diving (fee)
- Massages (fee)
- Two 3/4 beds
- Full bathroom
- Satellite TV
- In-room safe
- Balcony or terrace
For the Kids - Kids Club for ages 4 to 12, Wading pool, Babysitting (fee).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Melia Cayo GuillermoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Jardines del Rey Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.