Melia Cayo Guillermo
- What's Included
- All Inclusive Features
Location: Directly on the Cayo Guillermo beach. Approximately 35 minutes from the new Cayo Coco airport.
We returned yesterday from Melia Cayo Guillermo. We had an incredible time!My partner and I stayed there from December 1st to 8th, 2017. For the first few days, the hotel only had about 70 guests, and when we left, they had about 160. The increase in guests did not change the service whatsoever. All staff members treated us extremely well; they clearly care about their guests and the experience they are having. Rooms:We were very fortunate to have a room on the third floor in a section that had some new plumbing; we were blown away by the water pressure and temperature! The bed was new, and the view was outstanding! Despite overlooking the entire grounds, the balcony and room still felt very private. You could barely hear anything when doors were closed, making sleep uninterrupted and extremely comfortable. The daily cleaning service was fantastic and our housekeeper was very nice. Mini bar was stocked daily with 2 beers, 2 soft drinks, and a large bottle of water.Food:Buffet - it was alright though did become repetitive. When there was fresh bread, it was phenomenal! Service was good by both chefs/cooks and serversA-La-Carte: incredible! The veal at the international restaurant was particularly outstanding. At both the international and mediterranean the beef was always cooked nicely. Veggies and shrimp were awesome.Beach Bar & Grill: AMAZING! Not once were we disappointed. Mixed skewers, garlic chicken, ribs, veggies, rice, were wonderful.Beach & Pool:We only stayed around the pool once and it was really nice; very clean and a great spot for getting some sun.The rest of the time we spent at the beach. A very long beach stretching from the Grand Muthu hotel to the bridge connecting Cayo Guillermo and Cayo Coco with white sand and gorgeous water. Whether you were laying in the shade of the countless huts, walking along the shore, or enjoying the pier, it was incredible. Since Irma swept through, the beaches were covered in shells. The best spot if you wanted to pick some up was between the hotel Sol and Grand Muthu. The beach was groomed daily, had plenty of chairs, and the staff were very friendly. The views from the beach were some of the best; little islands in the distance, gorgeous waters, boats/catamarans, paddle boats, and kite surfers.Grounds:Throughout the resort are gardens which have started to come back since Irma ripped through. The entire place is undergoing an incredible amount of work. It's incredible to see how much work has been, and is continuing to be put into upgrading the entire place. Buildings:The lobby has had a few upgrades since Irma; beautiful reception area, and the entire space looks freshly painted and seems to have new furniture. Only if you're looking hard for signs will you be able to find evidence that a hurricane went through the resort. Much of the damage seems to have been repaired, and one section of rooms seems to be undergoing complete renovation. There is modern artwork and paint throughout, and the architecture still has the Cuban feel; a great combo. The gazebo was being repainted while we were there, and the Ranchon was being completely rebuilt. They managed to finish half the roof in 2 days! The pier had only one hut when we arrived. By the time we left, the pier had 2 completed huts, and 4 posts for a third. The International and Mediterranean restaurants were open for business. The International still needs air conditioning and artwork, but is a beautiful dining space.Entertainment:This is usually not our scene. We did not attend half of them, or stay for the entirety any of them, the nightly entertainment was very good. From beautiful dance numbers to singers, and even a special pool-side performance, we were impressed by them all. We could hear them from our balcony and the music was always great!Notes:We have heard that the water line going in to Cayo Guillermo has had a few issues since Irma, and sometimes this results in no water for up to a few hours at a time. This is happening at ALL resorts, and it usually came back within about 15 minutes. Overall this didn't really affect our vacation.We were given advice to bring a thermal mug each for drinks. We took this advice and it was well worth it; we went to the beach bar and gave them our cup when we placed our order. We didn't have to keep going to the bar every half hour for drinks. Staff:Below is a list of just some of the most amazing staff:-Teresita (Head of Housekeeping)-Kiki (Beach Bar & Grill)-Irlae (Beach Bar & Grill)-Amouri (Chef)-Gabriel (Beach Bar)-Sammy (Beach Entertainment)-Laimi (A-La-Carte Dining)-Amara (Server)-Nayarit (Server)-Gali (Entertainment)-Maikel (Bell Boy)-Lorenzo (Lobby Bar)-Yerandi (Beach Security Guard)Irma:The destruction and devastation of Irma can be seen in a lot of the vegetation; fallen trees, dishevelled bushes, trees with no leaves, etc. A few of the employees were willing to share their experiences with us: ranging from returning to their home to find it completely destroyed, to huddling together as their roof was peeling up and slamming back down. They told us that the government acted fast and provided materials to rebuild their homes, and even provided new beds for those who lost theirs. Many people working on resorts returned to work to help the clean up and they worked for several months straight, some with no days off, and many with little to no income. Gifts:If you plan on bringing items with you to give to employees and locals, they are in need of many things, but some of the more crucial ones are: body wash/soap, shampoo, toothpaste, clothing. In regards to clothing, they have a really difficult time with kids shoes, and women's beige nylons (many need to wear them as part of their uniform). If you're unable to bring anything like that, tips are always helpful! The average salary is 20 CUC per month, so a couple pesos here and there can go a long way.Final Verdict:The resort was fantastic, and the beach was phenomenal. The staff were terrific, and the food was quite good. We give the Melia Cayo Guillermo a solid 4 rating.
My family and I was at MCG on Nov 25th to Dec 1st. Upon arrival the front desk area is fresh and clean with many new finishes and furniture. The lobby bar was great and they have added a second bar here for faster service in the evening in high season.Due to only being open for the second week post Irma. The hotel was very quiet. Lots of friendly staff on hand to help you with whatever you needed. The rooms were great with many new things. E.g. the mattress have been replaced with thicker ones. Many of the room blocks still closed till The New Year. With them getting awesome upgrades for great stays. Example walk in showers.The Ranchon restaurant still in construction mode. Looking great to be open soon. The a la carte restaurants. Both reno looking fresh with new menus.Buffet again renewed and had a great food selection.Pool bar open and had great service and 24h snack menu. Pool well liner is better but the same. New surface to be put in fall of 2018. Likely tile.The beach was beautiful as usual. The signature peir was back in the making. Making great progress to be fully used soon. Beach offered 3x as more shade structures as before. As of the day I left the pool side was getting shade structures as well. The upper deck pool side was getting a fresh make over with offering already the large day beds with shade.Pool side activities during the day.Evening shows in the lobby and pool. Due to the theatre being repaired.Gardens showing great and coming back to life.Livan and his customer service team always ready and able to assist you in your needs to help make your stay more enjoyable during this time of transition to become a top Hotel in the Cayos again.Great job. Thumbs up to MCG for where they have returned this hotel to its current condition post Irma.SO all in all 100% Will be returning to this beautiful hotel in the future.The future looks bright and will be bigger and better in a very short while. Each day the hotel gets better.
I had an absolutely amazing time at Melia.I really loved the hotel,small but perfect for me. The much beautiful beach there ,very nice everything. Thanks to everybody there,mainly to the sales manager. The cuban service is really good. And again,the hotel is really nice,I would visit again
I'll try to keep it ad short as possible so to not result too long.Me and my wife were in honeymoon around Cuba, we wanted to see Playa Pilar so we decide to stay in one of the many hotels of Cayo Gulliermo, when we went there(3rd november)only 2 hotels were open, so we decide to make a walkin booking at the Melia, the hotel was AMAZING, the hurricane has destroied it, but "help" it, because the hotel got totally renewed!!!Me and my wife are not at all all inclusive people, and when we went to the hotel there were maximum 20 people so it was the best, because we had a huge hotel and beach all for our self without the animation team and all the "all inclusive" things.The food was good at all time, excluding our last night at the beach party where me and my wife arrived around 20.30/20.45 and everything from the buffet was cold.The best thing of the hotel is not the beach or the food(which are very nice)but THE WORKERS!!! They are the one that make your vacation amazing, i have been travelling a lot around the world and i hardly met such amazing people like the one working at the Melia Cayo Gullermo.If you are planning to stay there make sure to spend some time and words with them becasue are amazing people for real, more than others we would like to thank Edel Gonzalez, Oleisi, Chacón Guille, Carlos(the bar tender at the 24h bar in the lobby), Yonni, Angel Luis, Jonny(the masseur)and the masseuse(can't remember her name), Norge from the reception and the reception manager or supervisor(can't remember her name), she was the one that helped us when we arrived at the hotel and give us a really nice discount.If any of the managment is ever going to read this review, please send the regards of Roberto and Tine the couple from Italy and Denmark i am pritty sure they will still remember about us. :)
The hotel is amazing!! always it have been, but now is even better. All looks like brand new, and they have improve a lots of things!!! The best!! honestly the Buffet AC, really cold in there!! really nice!! the Pier in not finished yet but they are working hard, and you can walk already for the finished part, is a long walk above the sea. Hope to see all of my friends soon, I really love MCG and the staff they are my second family.. See ya guys!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte lunch and dinner (reservations and dress code required for dinner)
- 24-hour room service
- Mini-bar (water, beer, soft drinks)
- Unlimited local and selected int'l drinks (house wine included)
- Drinks included at the Fun Club until 2am
- Selected non-motorized watersports
- Introductory scuba lessons in pool
- Daily activities
- Nightly entertainment
- 301 spacious rooms in 13 three-storey buildings
- Restaurants including 2 a la carte (Italian and Int'l)
- Lounge chairs and towel
- Snack bar
- Pedal boats
- Exercise room
- Games room
- Pool table
- Currency exchange
- Tour desk
- Scuba diving (fee)
- Massages (fee)
- Two 3/4 beds
- Full bathroom
- Satellite TV
- In-room safe
- Balcony or terrace
For the Kids - Kids Club for ages 4 to 12, Wading pool, Babysitting (fee).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Melia Cayo GuillermoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Jardines del Rey Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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