Melia Cayo Guillermo
- What's Included
- All Inclusive Features
Location: Directly on the Cayo Guillermo beach. Approximately 35 minutes from the new Cayo Coco airport.
I stayed at this resort in July 2014 with my son. We loved it.. the food was good, the room was cleaned daily ( Rm 2226 ) the resort staff was incredible. An employee names Jose ( Pepe ) taught my son how to swim in the pool. I would recommend this resort. However the A La Cart Italian restaurants food seemed to be the same food as what was on he buffet table except just nicely presented.
everything about the resort was great the only problem was you can,t go for a walkabout to a town or village to see local life but as we went to a wedding we were ok , did get out on a taxi guided tour with two other couples which was good but if you did that every day you then forego your all inclusive holiday.
Stayed for two weeks on our honeymoon but we were returning guests, its nice to see some old faces and new ones.This hotel is like family everybody greets you with a smile ,the staff make this hotel the best on the cayo's from the gardner's to the cleaners,reception bar and waitingstaff. The food it is fabulous fresh everyday with plenty of choice, pizza,pasta,salads,fish,meats plenty of drink too.yes the hotel needs a lick of paint but this adds to the attraction they are working hard all the time to fix things, and were fantastic when it came to being evacuated nothing was to much trouble and they kept people calm. i cannot wait to come again
Been going to Cayo Guillermo for many years and until september had never stayed at the Melia. This hotel is so much nicer. It is not a new hotel but not at all run down like others. The water gardens are really beautiful, the new beach great. The food is good at all three restaurants. The Italian was my favorite. The International is beautiful and located on the Lagoon. The Ranchon by the beach has great lunchs and all is cooked on the huge grills right in front of you. Service throughout is literally perfect. Rooms i had we spot clean, great view and no issues at all. I went for 2 weeks in September and returned 3 weeks later for another week !!. Front desk is always in a good mood and helpful. I know the Client Services manager who was at the Sol before. Yudelkys is as professional as it gets. That's why they went to get her. She works out anything you need and does it right away. Her hand picked team is available 24/7. So all in all, Grounds, Rooms, Food, Atmosphere and Entertainment (Eidel the Entertainment manager hovers over all aspects and is an obvious perfectionist) are all top notch. Met the General manager Dolores. She has a sturdy hand and perfectly orchestrates all the different departments with perfection. I reserved for 10 days in january as soon as i got back !
We stayed here from the 19th September to 3rd October 2016. We visited this part of Cuba 3 years ago and were amazed by the beautiful beaches and the lovely people. During our first visit we stayed at the sister hotel, the Sol Cayo Guillermo, and we found it a nice, small hotel, nothing too fancy, fairly rustic, but we had a fantastic holiday. So when we decided to return to Cuba, we thought we would upgrade on the hotel as and go to the Melia as it is supposed to be the better of the 2. The beach is something you will struggle to find anywhere else in the world. The ocean so warm we could swim all day if not for sunburn. Absolutely beautiful! There are pedal boats and canoes for the use of guests. The fishing trips are brilliant, especially deep sea as there is always something to catch. What I would say though, is try and take some of your own deep sea fishing tackle, as it must be quite hard for the locals to acquire new gear (we had rusty hooks and lures that had no tenticles left), the boat guys would love you for that. We have been fishing both trips and had a great time. Food and drink included as well. The trips are a nice break away from the Hotel and you get to meet new guests. The catamaran trip from Cayo Coco was a fab day out. Playa pilar is also definitely worth a day or 2 away as it again has lovely beaches and is very close by bus, good lobster lunch too There were some really amazing members of staff that went out of their way to make your holiday as good as possible, without them our trip would have been completely different and made us feel that we had spent a lot of money on a fairly basic hotel. The food is pretty standard all inclusive buffet. Not a huge amount of variety from day to day, however we did mainly use the fresh cooking stations which were always really good and we had no issues with them at all.What we found out as the trip went on was that unfortunately the Melia was in need of some renovation throughout the hotel. One issue that was quite annoying above all else is that we paid more for this holiday, and half of the Hotel was shut down due to what we were told was off season. The beach restaurant never opened and the pool bar had terribly slow service, as they would always serve the top snack bar area with no thought of the pool side. Management is non existent and when they do eventually walk around the hotel they never help out their staff if they get too busy, on a few occasions I found the one manager would look at me and then look away and carry on chatting to his staff while I waited to be served.The beach for the first week was as we remembered it, amazing and something we will never forget. Unfortunately, due to natural erosion the island had planned a dredging ship to relay a new beach which closed off the section of beach in front of our hotel for our 2nd week. We do not blame the hotel for this work but we were never offered an alternative beach to visit by anyone. All in all with the state the hotel is in, I'm not sure I would recommend it but if it’s the beach you are after I would go any day of the year.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte lunch and dinner (reservations and dress code required for dinner)
- 24-hour room service
- Mini-bar (water, beer, soft drinks)
- Unlimited local and selected int'l drinks (house wine included)
- Drinks included at the Fun Club until 2am
- Selected non-motorized watersports
- Introductory scuba lessons in pool
- Daily activities
- Nightly entertainment
- 301 spacious rooms in 13 three-storey buildings
- Restaurants including 2 a la carte (Italian and Int'l)
- Lounge chairs and towel
- Snack bar
- Pedal boats
- Exercise room
- Games room
- Pool table
- Currency exchange
- Tour desk
- Scuba diving (fee)
- Massages (fee)
- Two 3/4 beds
- Full bathroom
- Satellite TV
- In-room safe
- Balcony or terrace
For the Kids - Kids Club for ages 4 to 12, Wading pool, Babysitting (fee).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Melia Cayo GuillermoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Jardines del Rey Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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