Melia Cayo Guillermo
- What's Included
- All Inclusive Features
Location: Directly on the Cayo Guillermo beach. Approximately 35 minutes from the new Cayo Coco airport.
Visited this hotel twice as we had sol Melia bands which allowed us to have lunch there drinks etc,, the hotel is based on its own beach as most Cayo coco hotels are,, a lot of steps and water features around the hotel with I wouldn't say was good for younger children due to safety issues,, lovely clean spotless pools with day time music entertainment etc,,pools were deeper compared to the other sol cayo hotels and no children's pool,,jacuzzi which works fine ours at our hotel was a mere rust bucket,, the lobby bar was spotless and air conditioning everywhere,, I would most certainly recommend this hotel especially to couples and family's with older children I find all the cayo coco hotels do not really cater for children under the age of 10 and due to having a 5 year old or wasn't a place for him,, the beach is amazing but children need entertained and I felt along with other parents the hotels do not put this as a priority especially if your having a family holiday,, drinks are great food is just the same as one hotel to another and if your a fussy eater you will fine food is repeating on a daily basis,, take your own snacks as a tube of pringles will cost you 7.40 in English sterling,, teabags ketchup etc bring your own also,,
We were in Cuba for two weeks in December . First week at Guillermo and second week at Melia Jardines . Two very different resorts .Guillermo is a small to medium size resort and quite old . Jardines is huge (largest in Cuba) and new - very modern /slick . We loved the architecture and old world charm of Guilermo but it is getting quite run down . I don't think that it is good business practice for Melia to be putting guests in rooms that need to be refurbished as this really affects their over all reputation . They own several resorts in Cuba . We checked in and it took hours for the people from our flight to get their rooms . Where was the Transat rep ? I've always checked into all inclusives quickly with the rep handling the passports, room keys etc. - the whole process should take no more than 10 or 15 minutes . No excuse for this disorganized method . There were two men on the desk at check in - one very friendly and the other one not friendly . The unfriendly guy told us we had a king bed and yet we ended up with two double beds pushed together . Why lie ? He must have known that the room didn't have a king bed . Many things in the room were below even a 3 star - toilet never worked properly , safe kept jamming, air conditioning was not working properly , the lock on the door was very difficult to deal with , the room smelled musty and like BO . I think all the fabric they have on the wall and the bed canopy hold old smells , dust and dirt . They need to clean this fabric and I doubt they do . Hopefully when they gut these rooms and refurbish them they will not bother with all the fabric . Mattresses need to be replaced . Cleaning staff were ok but the room was not cleaned enough for me and Im pretty laid back. Beach was nice but the wind keeps the water a little too rough for me . The wind is why the kite surfers show up from all over the world and the wind will create waves :( I prefer calm , clear water ( Jardines had this calm type of water ) but it is still a beautiful beach . The kite surfers kind of take over the beach but they are further down the beach to the right . You can avoid them if you stay in front of Guillermo or go to the left . The beach chairs were plentiful but the hotel was only half full . The pool needs to be refurbished and the pool liner replaced . The buffet dining room is huge and there is quite a bit of food offered . The problem is that many Canadians like to have more variety and more sauces used . Perhaps the management could get the chefs to incorporate a few interesting sauces into some of the dishes and change it up a bit each day. It does get very repetitive . I like shrimps and they only appeared in the grill selections once that week . There were tiny prawns in the salad area but they were pretty mushy and not tasty . The basic food they use is fine - just change some items each day and add some nice sauces . The bars are fine - I'm not a big drinker but the cocktails I ordered were nice . The staff is why I would return - shout outs to the gals in the main office , our wait staff and the guys at the pool bar . The place is run down but they kept trying to keep the guests happy and this was a wonderful thing . I felt sorry for them dealing with the various issues on the property that really do need to be remedied . I'm hoping the management will respond to this review in regards to when the property will be fully refurbished . We didn't like the way Melia rents out run down rooms but we don't hold a grudge . We think this is a quaint resort . Once they re do the rooms , pool and hopefully perk up the food , they will have a winner property as the staff are for the most part hard working and friendly . Staff really make or break a resort . Please let us know as we would like to return someday .
we traveled on the 28th dec 2016 - 12th january 2017 this is the 3rd time at this hotel and the last 2 times we have been have been great but this time we had a quite a few issues, upon arriving we was not noted down as a return guest and got a top floor room but when complained they moved me straight away to a ground floor. rooms are still the same and need work but not a problem as only sleep in the room.Staff are amazing and friendly as always credit to the hotel.now the food was shocking was cold and selection always the same. in the day either the buffett or the ranchon was open (which the ranchon was not big enough for all guests to fit in so waiting for tables some days. the beach toilets was not open everyday and when there were there was no toilet rolls in fact a lot of toilets had no toilet paper ( which is essential) al carte restaurants was only open every other day and struggled to get a booking and the italian one night we had a storm and heavy rain and the roof leaked in heavily and we had to leave the restaurant. drinks in bars were running out. the buffet used to have full meat joint ( beef pork etc ) but only had on new years eve and bacon only twice a week. daytime entertainment was nil except volleyball football a game in the afternoon at the pool and then dance lessons it used to be excellent getting you up with games on the beach and pool all day. the beach now extended is gorgeous and the pier for fishing is still good ( when there is fish lol) had a great time with new and old friends and staff that made our holiday enjoyable. this hotel will need a lot of improvements for us to return again which is a shame really as was such a good hotel. the 1st time we came in 2014 was the best buffet the ranchon was open at lunch together and also the italian was open for lunch we could have take away pizzas etc by pook or beach and pool and beach was lively. i really want to return again this year but will need a lot of improvements.
Went here Dec 2016 for my 50th had a great time even tho dive centre was closed for first week , but it had just been taken over by coco diving and they had a lot of renovations to do so this was very understandable, overall I wanted a nice chilled out holiday and that's exactly what I had here. Great staff very attentive to all your need ,only down side I can relate to is in Italian restaurant we weren't informed that there was a house wine and we had to pay for wine by the bottle as we both do not drink the same wine i.e. I drink red my good lady white and we both not big drinkers we settled for a bottle of white only later to find that I could have had a glass or two of the house wine which is free so if your like us not big drinkers. You do not need to buy the wine from wine menu and have a glass of the house wine which is very good , but that's really me just picking to find something wrong. It's a great place for a nice chilled out holiday with a great beach
So many things could be disregarded by saying that's Cuba. But when you pay a decent price and more for an upgrade that didn't exist, it is very difficult to let things go. I went with a group of 6 of us, three rooms.This was my first time in Cuba and I spoke with many people who had been; and expected to find the hotel in less than perfect shape. However the numerous maintenance issues were more than a little overwhelming. A coat of paint would have gone a long way and although lighting was reasonable throughout the resort, any broken fixture is just left hanging there exposed. Doors to rooms had daylight on all four sides, toilette's that used quite a bit of water but didn't remove the contents. A broken bed in one room the leg was completely off, a dining room chair in the Italian restaurant that left the patron sitting on the floor, same restaurant had a roof leaking in several places, one room during a rain storm had water pouring in the door, patio doors would not seal in the wind storm, so a loud whistle could be heard for two days straight, no power back up so we were without power for several hours one night. Anything that was broken or not usable was just left, holes in ponds so the water level is lowered instead of repaired. Numerous ponds on this resort were dry or minimum water because repairs were not being done. Warm water with any pressure could be hard to get, sometimes in the middle of the shower the water would go to almost nothing and cold. No bottled water to be acquired, except the one bottle left in the room, one of my companions was quite sick and needed a lot of water and after finding sediment in glasses of water at almost every meal at the restaurants, wanted bottled water. No BAR is allowed to give out bottled water. After asking two bars and going to the front desk she was told to go back up to the third floor and they would send someone with water for her. The maid was awesome and did the best she could once we connected with her, but it was like supplies were a premium and we were being unreasonable to ask for a bottle each. Coffee makers in the room never got the supplies to go with them. There was no beer in the fridge till the weekend, cola was hard to get but orange was abundant.We requested rooms together and got two on the third floor with a room in between and the third room was on the second floor. They hoped to fix this the next day but couldn't. Our upgrade was for beach towels in the room, we had to ask for them. We should have had a drink and cool towel waiting for us on arrival that didn't happen. Robes and slippers weren't delivered to the third room till 4 days after arrival and that was with two front desk complaints, one to customer service and two to the Air Transat Rep. Wifi is not free at this resort, but it was advertised as free in the upgrade. Our upgrade should have included the turn down service where they bring you a little snack and drink, this service is also not available here. The pier was awesome to walk up but in desperate need of repair. The hotel was to give us 3 restaurant reservations. The Wednesday after our arrival on the Tuesday the only reservation available was sat night at the Italian restaurant. They could not even give us the other 2 reservations we paid for, then when we complained again, they allowed us Friday Saturday and Sunday. Our meet and greet Air Transat dinner was Monday the night before we left. Although several of these complaints were brought to the Rep she did not seem to have any pull or ability to fix these things. The people at the resort did what they could but it was quite obvious to me that the upper management were conserving at every possible turn and there was no way to please people if you don't have the supplies.I have to say the staff was very friendly and personable, the beach was gorgeous and the loungers were awesome. Which is where we spent our time on the beach in a lounger or in the ocean. Wont return to this resort, unless I hear of a significant reno and a turn around in the supply issues.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte lunch and dinner (reservations and dress code required for dinner)
- 24-hour room service
- Mini-bar (water, beer, soft drinks)
- Unlimited local and selected int'l drinks (house wine included)
- Drinks included at the Fun Club until 2am
- Selected non-motorized watersports
- Introductory scuba lessons in pool
- Daily activities
- Nightly entertainment
- 301 spacious rooms in 13 three-storey buildings
- Restaurants including 2 a la carte (Italian and Int'l)
- Lounge chairs and towel
- Snack bar
- Pedal boats
- Exercise room
- Games room
- Pool table
- Currency exchange
- Tour desk
- Scuba diving (fee)
- Massages (fee)
- Two 3/4 beds
- Full bathroom
- Satellite TV
- In-room safe
- Balcony or terrace
For the Kids - Kids Club for ages 4 to 12, Wading pool, Babysitting (fee).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Melia Cayo GuillermoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Jardines del Rey Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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