Melia Cayo Guillermo
- What's Included
- All Inclusive Features
Location: Directly on the Cayo Guillermo beach. Approximately 35 minutes from the new Cayo Coco airport.
Firstly, I agree with all the recent reviews that score this hotel 3 or less, and despite the reasons below we had a good holiday.Sadly the list of negatives is long, and we truly weren't there to pick fault...please read my other reviews to put this in context.The positives...Grounds well maintained, but was this because they knew the hotel inspector was due?Staff helpful and friendlyThe negatives, in no particular order..Sunbeds reserved in shade by seven am.Restaurant would run out of bacon at breakfastRestaurant ran out of wine in the evening by eight thirty, three nights on the trot, and the poor waiters had to try and find some in the other bars or restaurants.Out of date food supplied in Breakfast boxDidn't have or ran out of things on menu, at various times.e.g.Tuna, Bananas, chocolate drink,decaf drinks, Baileys, VodkaDrinks, made inconsistently from bar to bar, most couldn't make a decent Mojito!Cooking stations seen on numerous occasions using same utensils to handle raw and cooked meatsWeekly BBQ utensils, chopping boards left out and uncleared for five days.Menu in restaurant same every lunch and dinnerSmoked salmon and correct labelling of food only appeared when the inspector was in the hotel.No Yoghurt available at breakfastOnly one toaster and that took two passes to brown anything.Pre cooked meals, soup at best warm, sometimes cold and rarely refreshedFlooding of outside areas for cleaning, but no signage to Id Slip riskShortage of staff in beach restaurant, just one waiter, typically two in the pool bar led to left over food being left for the birds, while the Same staff, took drinks orders, prepped drinks, took food orders and delivered to tables.Lack of shade on the beach, they need to build more of the wooden shelters.Management, supervision, seldom visible but appeared when shepherding the hotel inspector around.Hotel generally run down, beyond shabby, e.g. Broken tiles everywhere, crumbling plaster.looks like they are waiting for the next hurricane for an insurance claim!This small friendly hotel really has the potential to be special, but they need to address all the above, none of its difficult.They should also stop or limit the number of people coming on day passes.This hotel is relatively small so it doesn't take many 'day Guests' to tip it over the edge, long queues at the bars, sun bed shortages.So in summary, no I wouldn't recommend this hotel, we also heard stories from others staying at other hotels with similar complaints, so the Melia is not alone.Remember for the Canadians this is a short flight, cheap and cheerful holiday, but for the Uk there are a lot better options.Lastly, I do expect someone from the hotel will reply saying they disagree, or that this is my opinion, but I'd say look at the other recent poor reviews, whose kidding who? "You can fool some of the people, some of the time..."Special thanks to; Leodanis, Barbara, Tommy, Alexis.
Just got back on april 18th and I have never written a review but i just had too after this experienceOk the place is nice grounds and room wise ... nothing special needs some love like most of the older resorts in cubafood at beach and snack bar is good , buffet is good , a la cartes are above average for cubathis is my 8th time in cayo coco/cayo guillermo area each time at a different hotelIn all my years this was the worst service I ever experienced it took 20 mins to get a drink at any bar and there was no one lined up??. They ignored you ran away or just bickered at each otherbutIf you are a returning guest they would serve them and no one else? and when they did finally server you they seemed to be bothered by it. There was no bartender at the pool bar all week??. One of the bartenders at the snack bar who's name starts with "T" was drunk most of the time we saw him and the returning guests confirmed this with me when saying that is normal for him...I want to say to all those returning guests 3..4..5..6...7 years you need to go to another resort to get your eyes opened on what you are supposed to get and not what this hotel is giving you!!Over the week several guests from the melia jardines and melia cayo coco visited as you are allowed too with the chain. One couple came up too me and asked if it is always this bad/slow and they were thankful they did not book this hotelThe staff are smart they only give the hotel surveys to the returning people they know and not the othersThis poor service was not restricted to the bars/restaurants. We had no water or coffee in our room when we arrived "not a big deal" we asked for some the next day... finally after asking everyday on the 4th day we got a bottle of water(bar staff would not give me any either) and the coffee never arrived throughout my week there, I honestly gave upBut I want to give a shout out to the guys at the beach restaurant Ranchonall of them are great, ribs are amazing, calamari very good and the chicken was my wifes favorite.. service was great the way it should be and they actual pride themselves on it ,saying there beach restaurant is better than the rest of the hotel which honestly is true
This was my fifth stay . Gone are the welcoming Canadian flags out front . Gone are the experienced , friendly , bar staff . Gone are some premium bar brands including mixes like tonic water . Gone are the peacocks . Gone are the boardwalk benches and water cabanas . Gone is the Hemingway beach arbour and the soft beach sand . Gone is the grand piano , seating , and service at dinner peak time. - and gone is the magic of this resort.
Was a bit disappointed with this Melia. Have always been a fan. Biggest complaint was lack of beach chairs & palapas. Not nearly enough. Had to get up at 6 a.m. to put towels on our chairs or be left with laying on the sand in the sun. That isn't right. I'm on vacation. We live at the beach all day. Could care less about the pool (which was in need of repairs). Beach itself was decent. Could use more attention to removing the seaweed washed up on the beach. Small resort which I love but entire resort is dated and gardens not well cared for. Food was very good for Cuba. One of the best I've been to. All restaurants were well staffed with friendly service. Shout out to Nayalis at the buffet. She was fantastic! That means a lot to me. Overall, I wouldn't return unless the place gets more chairs/palapas and some TLC.
I been in this hotel with my wife and 2 child, the hotel is very old, internet is slow but the beach is so nice!!!The rooms are big but needs renews.The food is good especially in the Italian restaurant but you have to book it in advance!The front desk staff don't care to nothing and also don't care good to the costumare request.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte lunch and dinner (reservations and dress code required for dinner)
- 24-hour room service
- Mini-bar (water, beer, soft drinks)
- Unlimited local and selected int'l drinks (house wine included)
- Drinks included at the Fun Club until 2am
- Selected non-motorized watersports
- Introductory scuba lessons in pool
- Daily activities
- Nightly entertainment
- 301 spacious rooms in 13 three-storey buildings
- Restaurants including 2 a la carte (Italian and Int'l)
- Lounge chairs and towel
- Snack bar
- Pedal boats
- Exercise room
- Games room
- Pool table
- Currency exchange
- Tour desk
- Scuba diving (fee)
- Massages (fee)
- Two 3/4 beds
- Full bathroom
- Satellite TV
- In-room safe
- Balcony or terrace
For the Kids - Kids Club for ages 4 to 12, Wading pool, Babysitting (fee).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Melia Cayo GuillermoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Jardines del Rey Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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