Melia Cayo Guillermo
- What's Included
- All Inclusive Features
Location: Directly on the Cayo Guillermo beach. Approximately 35 minutes from the new Cayo Coco airport.
Positives..... great scenery and the Cuban staff!!!! Negatives.... before starting I will state a lot has been done to rebuild this resort that was devastated by Hurricane Irma last year.... however Thomas Cook are still charging full prices for a hotel that is only just a 3 star at best nevermind the 4 it has been rated in the brochure.I have never in my life seen raw meat and fish sat out covered in flies that you are then expected to ask to be cooked for you...The main buffet restaurant is by far the worst I have ever had the misfortune to eat in. The prepared food was generally luke warm at best and the chips were black every night. The pizza was the most disgusting pizza I've ever tasted. On 2 occasions (consecutive nights) I witnessed cockroaches running around the food!!! Needless to say I never ate in there again.Luckily the beach bar is fab at lunchtime so we filled up there. I was warned before going that the hotel generally ran out of various things... this was true on a daily basis... beer, diet coke, wine, spirits, ice cream I could go on. The room was very nice with a great view however the sheets weren't changed all week and my floor had more of the cleaners hair on it every day. The towels weren't changed when I left them in the bath unless they were really wet!!! Entertainment on a whole was very poor. The Sports Bar was closed the whole time we were there!! I was expecting paradise and it fell extremely short. I would advise anyone paying top prices for this hotel to look elsewhere as it's still being priced pre hurricane rather than post hurricane. Thomas Cook are false advertising and have admitted to me tonight that they are now aware it's sub standard and offering compensation within 24hrs of my return. This was my first trip to Cuba and I definitely would not return as after speaking to others on the return flight it sounds like it's the same across most of the Cayo Coco hotels.... first time I've known us come home and looking forward to evening meals after being all inclusive.Cuban people are lovely but unfortunately this doesn't compensate for the poor facilities and food on offer. As I said scenery is breathtaking as you can see from pics... but the cockroaches love the buffet more than the guests 😂Just one last note... please do not book any snorkelling trips unless you do it with Thomas Cook not what you believe is Thomas Cook as they are selling the trip to you from the towel hut through the hotel staff.... after my experience of being washed away in extremely rough sea and having to battle for my life to stop myself being washed out to sea. There was no radio or safety back up for this trip which unfortunately I was on my own doing with just Leo the guide..... I suffered cuts and bruises after being battered against the coral reef and genuinely thought I wasn't ever going to see dry land again. I have never been so scared and had to swim so hard to be dragged bruised and bleeding from the water!!!!
COLD foodDisgusting serviceMini Bar free but NOT stockedRude staffNO beer in resort !!Coffee machine - with No coffee so USELESSTV - doesn't work - no receptionRoom needs upgraded The only great thing was the weather !!!!
This week we spend a really good days in this hotel ... All the people's are really helpful and attent... The weather was perfect not for fishing but to take ⛅ really nice ... Hope to return soon. Thank to Yordano the sales manager for all the attentions.
First time in Cuba, if you wanted to create memories this is the place to do it. All staff are so friendly and helpful and will make your holiday unforgettable, the buffet is great and very clean. I have recommended this hotel and they have booked it straight away, stay away from negative reviews a holiday is what you make of it. Yes 1 bar might run out of vodka for 3 hours but they work extra hard to please everyone on the resort. In my opinion this isn’t a 4* hotel.Shout out:PICO - buffet Tommy - pool barRod - coffee bar Angel - lobby bar Great service made the holiday!
My husband and I stayed at the MCG from February 2nd to the 9th. It was my fifth visit to this charming resort and first time after the devastating hurricane. The work accomplished to rebuild and be able to receive guests in such a short time is amazing. Of course, the hotel is not 100% operational, the landscaping will take a while to be ok, but everything is clean and the staff are so welcoming! We were happy to see them again, and glad to be able to encourage them. The beach is still great, the ocean view room was spotless, air conditioning silent and effective, comfortable bed:really no complaints! The buffet was ok, limited choice of fruits and fresh vegetables, but don't forget their crops were seriously damaged by the hurricane too. A la carte restaurants have new furniture, fresh paint but unfinished decoration. Mediterranean has excellent fish. International (the former Laguna which was destroyed and won't be rebuilt) has a good menu too. Our only complaint is that the air conditioning is too cold, freezing really, and the staff can't control the temperature. Animation: music and screaming too loud at the pool and the lobby (in the evening... we couldn't have a cocktail quietly). I would have loved to listen to a live Cuban band instead. Espressos and cappuccinos excellent at the pool or lobby bars: we enjoyed having them before going to breakfast, because the coffee served at the buffet isn't good at all. Thank you to: Edel and Mayelena at the buffet, Yunia at the beach bar, Barbara at the pool bar. Thank you to the many staff members who make the effort to learn French (my first language). Everyone was greeting us with Holà and made our stay memorable!Thank you to Pedro Martorell, the hotel manager: you are doing a great job! Always on site from morning to night, and very appreciative of your returning guests! We had nice extras that show your regards for repeat customers. We will certainly be back as soon as possible!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte lunch and dinner (reservations and dress code required for dinner)
- 24-hour room service
- Mini-bar (water, beer, soft drinks)
- Unlimited local and selected int'l drinks (house wine included)
- Drinks included at the Fun Club until 2am
- Selected non-motorized watersports
- Introductory scuba lessons in pool
- Daily activities
- Nightly entertainment
- 301 spacious rooms in 13 three-storey buildings
- Restaurants including 2 a la carte (Italian and Int'l)
- Lounge chairs and towel
- Snack bar
- Pedal boats
- Exercise room
- Games room
- Pool table
- Currency exchange
- Tour desk
- Scuba diving (fee)
- Massages (fee)
- Two 3/4 beds
- Full bathroom
- Satellite TV
- In-room safe
- Balcony or terrace
For the Kids - Kids Club for ages 4 to 12, Wading pool, Babysitting (fee).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Melia Cayo GuillermoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Jardines del Rey Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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