Melia Jardines del Rey
- What's Included
- All Inclusive Features
My husband and I visited the resort Jan 8-15 with a few friends. This is definitely high season and the resort was extremely busy. However, we decided to look for the best in things. To avoid the lengthy line ups at the buffet, we found the later times were best. We worked as a team so some woke up earlier to get a nice shady spot on the beach etc. We could tell the staff was overwhelmed so we did our best to be friendly and considerate with them. It was evident the lack of manners and behavior of many of the guests is what adds to their frustration. Unfortunately, we can't control others behavior. We had a great vacation, enjoyed the best this hotel has to offer, the beautiful beach, music, dancing etc. I recommended visiting in low season.
I stayed 1 week in Jan 2017 at Melia Jardines del Rey, Cayo Coco.This was a family vacation with 1 teenager. The resort is about 2 years old, located 20 min. from the airport with bus. The resort is very large ~2000 guests, accommodation is in 3 level bungalows/villas.If you have an issue with a lot of walking, this resort is not for you. There are ~20 villas; villas # 12, 14, 15, 16 are more central, close to the beach and the pools.Rooms are large, in general clean, beds and pillows are firm In the room you have TV, coffee maker, safe storage of documents, A/C and hair dryer. There is a good variety of TV channels.The beach is wide, sandy and with pallapas and plastic loungers. The ocean water was clean, warm and shallow; you can see lots of fish even close to the shore.The resort has a nice modern gym, 2 tennis courts and non-motorized water sports. The evening entertainment consist of shows starting at 6 pm in the lobby (I enjoyed this the most from all the entertainments), then the main show is at 9 or 9:30 pm in the theater. The entertainment is not posted so if you want to know the schedule, you need to obtain a print out from the customer service office.The daily entertainment such as Zumba, salsa classes, Spanish classes and stretching is also not advertised, you need to go the East side pool and take a picture of the posted schedule close to the music. You have to stay in line for all the food, drinks, coffee, to exchange money and to make reservation for the a la carte restaurants.I personally find this unacceptable for a vacation in a 4.5 star resort. The food is not organized well, for example only 1 person makes pancakes for a v. long line-up of more than 30 min.The food is not replenished after 2 pm at lunch. Advice: if you want to avoid line-ups at reservations for a la carte restaurants, get your reservations done as soon as you get your room key.If you want to stay less in-line-ups for food, plan to eat when they open the buffet at 7-8 am, 12-1 pm, 6:30 pm.I have been to different resorts in Cuba , this was my 4th time in Cuba but I have never seen this bad organization and line-ups for food and at the bars. A la carte restaurants are disappointing to say the least and some menu items are a mockery: vegetable soup with chicken tear drops=warm salty water with raw shredded cabbage inside(at the Oriental restaurant).The only a la carte worth trying is the French Bistro. In conclusion: I won't be back to this resort and I will not recommend it unless you have never been to an all inclusive, you don't mind being 1st at the buffet/or staying in line and getting whatever (no meat, no salad). Advice to Melia management:organize the food at the buffet, have cooked meat, eggs, ready to be served not waiting to be cooked. Replenish the food throughout the hours of serving lunch, have more people making pancakes, omelettes, etc. When I checked in the room I pulled out the bed-covers and I found that the bed was covered in body fluids including blood, however the bed was covered nicely as it was freshly made. I called Reception but they said they will look into it, in the meantime I found the maid myself and I asked her to change everything, she did. How is it possible that we were told that the room is ready, it seems that everything is clean and ready but when you pull the covers you find a big mess? This is not the 1st review that describes blood and other body fluids in the bed, something is going on in this resort, some people have keys to some rooms and they use it.I heard from another guest that they saw a local guy putting a room key in his rooms lock, his key worked, he said he missed the room, hmm... The resort also had 1 power failure of ~3 hrs from around 11 pm till 2:30 am and no water in the shower & sink in the last 1.5 days.
The first thing i would like to say is at no time do i fault the staff for a very frustrating holiday. It was my first time in Cuba, of course i rate the beach and ocean a ten as everyone always said. The staff were so friendly and kind, my heart really went out to them for what they had to handle most of that week!! This resort was equipped for about 1500-1800 peope at most for food,water(shower and bath) dishes and staff. This week they had 2500 people...you can imagine how that went!!! No water in our room for 21/2 days then we get it and cold only. Line ups for anything minimum 30-40 min. Getting a reservation for the a la carte restaurant was 21/2 hour line up with all of them booked up the first five days anyways. We had to line up at the buffet doors 45 min. Before it opened to ensure a plate and nit have to wait in huge lines for any of the stations. I felt so bad for the buffet staff they were completely overwhelmed, yet they never lost their smiles or patience, for that i give them a big thumbs up. Sadly though i would never take a chance there again.
Didn't think we would like the ground floor,but it turned out to be just what we needed , the room was quite spacious and we could sit on our patio and enjoy the sunshine,I liked the fact that we had to walk,especially after eating all that good food,did not like the fact there was never enough bottled water in the room,a call to the customer service solved that irritation,will definitely return
Very happy with beach and resort itself, but not the service provided. I would go back to Cayo Coco mainly because of the beach. I love the fact that I could walk for miles, and miles and be able to go from beach to beach and explore the wonderful ocean life. Melia Jardins del Rey is a very nice resort and the room sizes are accommodating, but the service needs to be improved. I don't ask for much except that the room is clean with a fresh smell, and that towels be replaced on a daily basis and sheets be replaced accordingly at least once or twice a week. Towards the end of my stay the sheets had a stale smell to them because they were never changed which made my nights very restless. The food overall was quite good, but the staff should be on top of things a bit more, like replacing dishes, and refilling the food bins. There were a few times when I had to wait for dishes, or for food to be refilled. The service again was not very good, nobody ever came to the table to ask if we needed anything, I would have to get up and ask a waiter for a glass of wine, and then it would take them forever to come to the table with the wine.I would like to back to Melia Jardines del Rey and would definitely recommend this resort to more of my friends if the service was to improve.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- Unlimited alcoholic and non-alcoholic drinks
- a la carte dinners (3/week, dress code in effect)
- Daily activities program
- Non-motorized water sports
- Kids' Club
- Service of a representative at destination
- Beverages and snacks
- 1176 Rooms
- 3 pools
- 7 restaurants
- 5 bars
- Fitness center
- Convenience Store
- WiFi available in lobby (fee)
- Doctor on site (fee)
- Laundry services (fee)
- Currency exchange
- 1 King or 2 Twin beds
- Satellite TV
- Mini-bar (replenished daily with water, soft drinks and beer)
- Coffee/tea maker
- Iron & Ironing board
- Hair dryer
- Room service (fee)
- In-room safe
- 220/110v (adapter/transformer required)
- Balcony or Terrace
- Maximum Occupancy 4: maximum 3 adults, maximum 2 children
Resort Location Map
Melia Jardines del ReyCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Playa Flamenco Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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