Melia Jardines del Rey
- What's Included
- All Inclusive Features
Not the best holiday we have ever taken! Never ending check in, no luggage for hours, disgustingly filthy room (though did get upgraded due to this), no beach towels available for the first two days, food.....where do I start!!!! It's the only all inclusive holiday where we have lost weight!! On top of the constant queuing the food was cold and quality poor.Plus points, ice cream was nice! Pool areas ok though if you want a sun shade you had to reserve it by about 6:30! Can safely say we won't be returning!!
We were there for 8days in feb..It was great to see the staff my favorite customer service JANY she is such a professional and always a smile to all clients.The weather was great the beach great the pools clean.We went on hobbie cat and that was fun.The Spanish coffees at the lobby with Yailin in the mornings were yummy.. We enjoyed our 3rd stay will be back soon Thanks MELIA bill and elaine
The hotel is modern and was spotlessly clean. The beach is beautiful with white powdery sand. Great for a morning run or walk with about a mile each way of accessible sands. Food - Buffet choice in evening was poor with lots of food inadequately heated and so barely warm. Steak from the grill was so tough it was inedible. Breakfast was better.The hotel lacks a bar with any atmosphere. Large, crowded public spaces not conducive to relaxing in the evening.
This has got to be the worst hotel in the Melia portfolio and the worst in Cayo Coco. There are so many things wrong here. Firstly the rooms- nothing works, the toilets don't flush, there is no water in the hand basin, electric sockets hanging out of walls, no towels ( in the hotel), no pillows. The list is endless. Even though the hotel is only a couple of years old it is in a very poor state of repair and a lot of people including us have to move rooms. The design of the place also resembles an eastern block prison camp from the 1980's. The concrete and tile blocks are not pretty and extremely noisy. You are awakened at 5 am by people shouting and banging about as everything echos. The beach is nice but is rammed with people, bear in mind the hotel accommodates about 2000 guests. Sometimes there are no sunbeds ! The food here is poor. Everything is cold, everything runs out. Sometimes for breakfast there was no bread for toast and no orange juice. When warm fresh stuff is brought out there is a stampede to get it. Don't think the 5 speciality restaurants are any better, the are not. Food is cold, poor quality ingredients and there is no atmosphere as they are also like aircraft hangers. The only redeeming thing about this place is the staff who are lovely and do their best in difficult circumstances. We lasted 5 days and demanded to get moved. We went to the Melia Cayo Guillermo and it was lovely with nice warm food.
Travelled Feb.7-14. Arrived at resort and check in was at 4 so we decided to eat lunch, the line up for the main buffet located in the main lobby was very busy and you had to line up to get food, everything at the resort was line ups and waiting. We got our room in building #11 close to the beach, it was terrible.. the smell of feces was unbearable because this resort was built on a swamp, so we requested a room change and Juan Carlos from front desk was the most amazing person there and it was finally changed after 3 days and we got changed to building #26 really close to the lobby and night life. This room was big and nice.The rooms don't have alarm clocks, the don't replenish your towels so you have to use old and dirty ones.. so bring your own.The line up to get your towels for the resort were very long and if you didn't get there early you didn't get a towel and don't forget to get your towel card after you return your towels to hand in at check out or else you have to pay $15cuc per towel.We did an excursion called Safari On and it was nice especially the lunch very cuban.The daily activities lack imagination, there is no entertainers trying to mingle with people and their programs are repetitive example zumba is the same songs everyday.I had breakfast at the Aqua restaurant by the beach and saw cackoroaches where they serve food. the sizes of cups used to serve alcohol are very small so i recommend you to get 3 or 4 drinks at a time or bring a bubba mug.We had dinner at "Fuego" ala carte restaurant reservations were for 6 and we did get out of there until 8, they gave us a menu which looked great but when we were ready to order they told us they only had salad or soup, pork, chicken or beef so why not print out a new menu?Warning... Wi-fi sucks it cost $2cuc per hour and you can only use it by the pool or lobby.If you are waiting in line at reception just approach them with your problem, don't wait in line there really is no first come first serve.Another thing i found surprising is the fact that you can smoke anywhere no consideration for children.I signed up for the VIP lounge for the airport at the hotel through Air Transat rep and when i got to the airport there was no wifi and supposedly the reps knew because there was this problem for the last 15 days. so that was upsetting because they took my money and i didn't have al the benefits.Pros: the beach is beautiful and the cuban people are amazing.Tips: if you are eating at the chicken bar get in line half hour before it opens.If going to a la carte try and get reservations for 6.Try and get a room in building 17,25 or 26.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- Unlimited alcoholic and non-alcoholic drinks
- a la carte dinners (3/week, dress code in effect)
- Daily activities program
- Non-motorized water sports
- Kids' Club
- Service of a representative at destination
- Beverages and snacks
- 1176 Rooms
- 3 pools
- 7 restaurants
- 5 bars
- Fitness center
- Convenience Store
- WiFi available in lobby (fee)
- Doctor on site (fee)
- Laundry services (fee)
- Currency exchange
- 1 King or 2 Twin beds
- Satellite TV
- Mini-bar (replenished daily with water, soft drinks and beer)
- Coffee/tea maker
- Iron & Ironing board
- Hair dryer
- Room service (fee)
- In-room safe
- 220/110v (adapter/transformer required)
- Balcony or Terrace
- Maximum Occupancy 4: maximum 3 adults, maximum 2 children
Resort Location Map
Melia Jardines del ReyCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Playa Flamenco Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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