Melia Jardines del Rey
- What's Included
- All Inclusive Features
This was our very first destination trip, and this hotel was suggested to us through our travel agent (Charleswood Travel in Winnipeg). Upon our arrival we were greeted by Yanet, who, was unbelievable with her assistance throughout our stay. The room was beautiful, clean, well stocked and housekeeping staff friendly and approachable. The beach was amazing, clear water, white sand, and so close to the hotel, which we liked. The food was very good, we enjoyed both the buffets and the a la Carte's. We would highly recommend this to anyone, and already have based on our experience. Our Thanks again to all staff, but Yanet, you stole our heart!!!Dave and Alison Reis
Arrived on the 1st of march not a brilliant start our first room was a disappointment broken toilet and curtain rail and smelt very badly of cigarette smoke after a trip to reception we were moved to a new room which was much better This resort is very large and a lot of walking is required The beach is beautiful The entertainment is very good and the lobby bar do delicious cocktails we did have a couple of rainy days and the entertainment staff tried to keep everyone amusedWe tried 3 al a carte restaurants the French, oriental and Italian which we enjoyed The buffet was very repetitive and sometimes on the cold side but the fresh pizzas and the cooking stations were good the omelettes at breakfast were great The mosquitoes were a pest they seem to live in the soft furnishings of the lobby area you need strong repellent they did spray in the evenings didn't seem to make much difference We didn't encounter the queues other people have talked about and had no problems obtaining beach towels Overall we enjoyed ourselves but probably would go to a smaller resort next time
Just returned from here with two boys 10 & 13. Really large resort. Great staff - amazing. Room mix up upon arrival - was issued keys to a room already booked, hence the keys didn't work. Assigned another room - keys did not work again. Finally got a set that did. Rooms were great, clean and well maintained. No issues with water or mosquitos - we were in bungalow 25. Disco was a little loud at times - but to be expected. Pools were great. Beach beautiful - have to get there early to "get a spot or chair" Some people made this their full time job. The further down the beach you went the smellier it was due to the lagoon. We never ran into this issue as we did make an effort to reserve a spot. We took our own towels for the beach - great idea. Also bring a travel mug or Bubba - saves on plastic and trips to the bars.Food was adequate - lots of variety, often had to wait for items to be refilled - snack bar disappointing - 24hr service, but generally limited and cold. Smaller buffet to the back of the larger buffet was a good choice - lots of food and few people there. Omlette guys rocked!The a la carte restaurants were disappointing - small portions - often had to go to the buffet afterwards. At one place the main entre was just fish, no side, no veg - just fried fish. This was really disappointing. Oriental restaurant was the best of the four we tried. Italian the worst. The Japanese one didn't appear to be open when we were there.If you like chips or snacks, bring them with you - especially Pringles - they were $5 pesos for a 1/3 of a traditional sleeve or can.Smoking everywhere at the resort was nasty - wish they had isolated areas.We did two excursions "Jeep On" and "Dolphins/Pilar XL". "Jeep On" was great - lots of activities, boat adventure with snorkeling, BBQ, mountain driving, trip to Moron and then ended at the Crocodile farm.Pilar XL was ok. Dolphin experience portion was great - but Pilar beach is highly over rated - messy beach - lots of seaweed, old run down beach furniture, sketchy/dirty mattresses on the cabana swings - and the food included in the surf and turf lunch was cold and sparse at the restaurant - no matter where we had shrimp they were always tiny and had a mush like texture, hotel included. Drinks were excellent at the resort and the shows in the evening were great. Overall an adequate experience.
This was our second trip to Melia Jardines del Rey, first time being February 2015, shortly after it first opened. At that time, only half of resort was operating. Really enjoyed it then, so we were excited to return and see it in full operation. Was really curious about some of the negative comments we read in the last few months as this is not what we experienced. We are happy to say that from arrival to departure, we did not experience many of the negative experiences others have commented about.We feel right from arrival at hotel it was very well organized. As mentioned by others, we were taken into a private room for check in and within 15 minutes we had bracelets, room keys and our rooms were ready! We were also able to exchange money if needed. We had to give our passports, but were returned within 5 minutes after a copy was made. No big deal. After that we went to our room ( we arrived on a 630 am flight so we were pleasantly surprised that our room was ready). Maps of resort were readily available at front desk, so just ask if you do not receive at check in. Our luggage arrived minutes after us, so we were all set to spend the rest of the day enjoying the resort. Room was very clean, spacious and how we remembered from our last visit. Fully stocked with everything. Room was cleaned and restocked daily. We never had any issues with towels. We did not have many hangers in the closet, but this was reported and when we returned, there was more than enough hangers.Pros/tips from a returning guest - Make sure you advise if you are a returning guest. We received a bottle of rum and an invitation to the Japanese restaurant next door which is normally an extra charge, but free to a returning guest and worth the visit. Shop at the little market next to hotel, they have just as much items there as at craft market that's 15 minutes away. Make sure to take the double decker bus and a visit to Pilar Beach is a must! its 5 pesos return and an hour drive, but you stop at all hotels on the way so a great sight seeing tour, beach is beautiful you wont regret it. Book a car thru hotel and take a trip to Moron. Great way to really see Cuba, and we went in a 55 Chevy so cool! Also stopped at the alligator farm and got to feed an alligator, scary but fun. Take advantage of using the facilities at the other Melia properties for a day, just ask at the front desk and take the double decker bus. Meals/Restaurants - Breakfast we tried all three locations - main buffet and beach restaurant. Second area in back of main buffet was not as busy and faster service. Made to order omelettes are awesome and fast - hint - take other food ie. bacon, sausage and they will grill for you while omelette is cooking. Lunch- we liked beach restaurant, lots of options and pizza was great and popular. Restaurant near quieter pool that served fried chicken was amazing - highly recommend. If you really need ketchup with meals, suggest bringing your own as it was sometimes limited. Dinners - we booked Italian( Don Pepperone), Mediteranian, Oriental and they were all very good. Service and food presentation was great. Beach/Pools - Spent most of the week at activity pool where the motto is "Don't be lazy be crazy". There was always activities going on, the foam party was so much fun and a must to attend. Service at swim up bar was excellent, kept our bubbas full all week! At the other pool there was a live band twice during the week, cool to see a Cuban rock band poolside. Beach was large and beautiful water, you can walk in either direction for a long way and even in the water as it is shallow in certain areas. The water was very clear and turquoise colour and you can see starfish and sand dollars. Very warm as well. Beach has lots of shells and sand is very soft and white, lots of chairs as well with plenty of palapas (get early for these) Two bars on the beach, again very fast service.Staff - This is what makes this hotel. Cant say enough about all the staff, from the gardeners, room attendants, bar staff, front desk - everyone in between, they truly do want to make your stay the best it can be. In summary - We really enjoyed our week here, but we also have an open mind and don't expect it to be perfect. Try not to let the little things, that are out of their control ruin what is truly beautiful about Cuba - the people, sun and fun. One special mention to Lisbet who truly went above and beyond to make our anniversary/vacation a very special and memorable one, it is people like her and the rest of the staff that would make us come back a third time! Thank you all for a great week. Hope to be back soon.
So, let's get the negative stuff out of the way first. We flew out of Toronto on Sunwing, departing on March 6 for an 11 day trip. The flight was delayed by about 2 hours due to mechanical issues. Not a big deal, this stuff happens! When we arrived in Cayo Coco, we went to find out rep to find out which bus to get on to go to our resort. At this point, I should mention that we had booked the Sol Guillermo. Unfortunately, it seems that the hotel was overbooked and our Sunwing rep informed us that we would now be going to Melia Jardines del Rey. I'm a pretty easy going traveler, so I wasn't overly concerned, but it was my husband's first time ever leaving Canada, so he was a bit stressed...We had chosen Guillermo because it was a smaller resort, and we had no idea what to expect at Melia...Of course when we arrived, they had no idea who we were and why we were there. We arrived at the hotel at 11:00PM and it was close to 2:00AM before they decided to give us a room and figure it all out in the morning. Our room was great, but two twin beds instead of a queen or king size. We met with the Sunwing rep in the morning and were offered a free excursion for our troubles. We accepted, and resolved to enjoy the rest of our vacation. With the exception of being stuck in twin beds that we shoved together, the rest of the trip was amazing!! The resort is large, with two pool areas, a beautiful beach and very friendly staff. My only other negative was the lack of information available; There didn't seem to be a set opening time for the buffet, and it was only near the end of the trip that we got towels and found a schedule of daily activities. The food was fine, it's Cuba after all. My husband did love the fried chicken at the restaurant near one of the pools, and we both really enjoyed Don Pepperone, the Italian a la carte. We also ate the the Bistro and the Seafood a la cartes, which were good. We did the jeep safari tour as our complimentary excursion and had a blast! Highly recommend it! We also paid to do the cigar/sugar/rum tour. We visited a sugar museum...We also enjoyed this excursion, but felt that the timing was a bit off. We would have preferred to have more time to explore the city of Moron, instead we spent way too much time at the place we stopped for lunch. Everyone was done eating after 30 minutes, but we just kind of wandered around and looked at the chickens for another 30 minutes...Could have spent that time exploring the city...Anyway, we would definitely stay at the resort again, but in February...We live in Yellowknife, and didn't realize we would be there during Ontario March Break, so the last few days were pretty crowded!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- Unlimited alcoholic and non-alcoholic drinks
- a la carte dinners (3/week, dress code in effect)
- Daily activities program
- Non-motorized water sports
- Kids' Club
- Service of a representative at destination
- Beverages and snacks
- 1176 Rooms
- 3 pools
- 7 restaurants
- 5 bars
- Fitness center
- Convenience Store
- WiFi available in lobby (fee)
- Doctor on site (fee)
- Laundry services (fee)
- Currency exchange
- 1 King or 2 Twin beds
- Satellite TV
- Mini-bar (replenished daily with water, soft drinks and beer)
- Coffee/tea maker
- Iron & Ironing board
- Hair dryer
- Room service (fee)
- In-room safe
- 220/110v (adapter/transformer required)
- Balcony or Terrace
- Maximum Occupancy 4: maximum 3 adults, maximum 2 children
Resort Location Map
Melia Jardines del ReyCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Playa Flamenco Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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