Melia Jardines del Rey
- What's Included
- All Inclusive Features
Beach is one of a kind. Staff is always smiling and happy, always helpful and polite. Lobby is beautifully spacious with lots of seating and beautiful Caribbean breezes. A la carte restaurants have many selections and were enjoyable. Loved the ice cream bar in the afternoons and the fried Churros! We had lunch every afternoon beside the pool and drank champagne. Service was always great.
Stayed at the Melia Jardines del Rey for 2 weeks at the start of June and had a great time. I really think that the poorer reviews are down to people either not researching enough before they decide on a holiday or expecting 5* UK standards (i.e. Dorchester or Savoy London... fair enough if you are paying ¬£500+ per night!)Check in was totally different from any previous holiday that I have been on in that when you arrived at the hotel everyone was escorted to a large meeting room, you handed over your passports and while these were taken off to be copied you were given your room keys, wrist bands, towel cards and all the information you needed on the hotel - definitely beats standing in a queue at the reception desk while this information is repeated possibly 30 times..! We were all checked in and on our way to our rooms within 30 minutes of arriving and already one freshly made Mojito up..!Rooms were large, clean and cool (air con worked very well), bags delivered within 20 minutes and we were good to go and explore the resort.Beach was absolutely beautiful, white sand and clear warm water - plenty of shade and loungers all the time - so no need to do the 6am walk of shame to reserve!Pool areas have loads of space and plenty of loungers, however didn't spend much time here as the beach and sea were far too inviting!Personally I found that there was always a choice of things to eat in the buffet at every meal, admittedly a lot of the items were repeated at every meal (but how many people eat a total different meal 3 times a day every day for 2 weeks?!) Of course food will get repetitive but if you base your holiday totally around food I would suggest maybe travel to Italy or France - not Cuba! We did try 3 of the speciality restaurants during our stay and while it was nice to have a change from the buffet and have table service I would say that quality was as good at the buffet.Entertainment: During the day we just wanted to relax and enjoy the beach and some quiet time so did not get involved with any of the activities on offer. In the evening in the lobby and theatre there was always a show from 9pm - 10pm which was mainly dance based but very professional for an animation team. However, some of the after show entertainment in the lobby (singers, bands etc.) was of a very high standard - one singer in particular was exceptional and we would have happily listened to him all night, every night!Drinks: Was very impressed with the selection and quality of the drinks on offer. One small criticism was that although the hotel serves a range of gin (including Tanqueray, one of my favourites!) they very often ran out of tonic water to serve it with. This happened almost every night so I would suggest they might consider keeping more stock of tonic water?The internet access was extremely weird! You buy a card for CUC 2 for one hour - however, getting access to the server was sometimes a challenge and even when you did connect it would say that that you hadn't! Also, even if you logged off and then turned off Wi-Fi on your device it would still use your remaining minutes! When you went to log on again it would say that you needed to buy another card - so a bit of a rip off.One final comment would be that Guest Services are very on the ball - it was my husbands birthday while we were there but I had not mentioned this when booking as he hates any kind of fuss. However, they contacted me after spotting this on the passport copy and made reservations for us for dinner in one of the restaurants, including a bottle of wine and a cake for him and also arranging for a box of cigars for me to give to him as an extra birthday present - really was first class customer service.All in all I would definitely return to this hotel.
I visited Cuba not knowing what to expect. A few people beforehand were telling me positive things about the place and now I know they were 100% right. For a 22 year old that normally gets home sick, I was worried travelling so far away from home. But I loved every minute of it. It was heartbreaking to leave such a beautiful place. The hotel itself is outstanding! - When you arrive you are greeted with entertainment and drinks! - The facilities, there is so much to do throughout the day and night. Great atmosphere and fabulous entertainment to suit people of all ages! You can even go bowling which was so much fun! -The food, you have a variety to choose from with the different restaurants and snack bar. It's just finding what you prefer to eat. But you could eat, chicken, fish, pizza literally anything! So even for the fussy eaters like myself there was still food that was tasty. - The room was spacious, modern and has brilliant air con. The cleaners did a fab job at preparing the room each day for us. Fresh bottles of water were put in the room everyday, the fridge was stocked up on a regular basis which was free. - The WiFi, you could only get it in the lobby by reception which is also near another bar. To me that wasn't a problem, I think if there was WiFi around the whole of the hotel, everyone would be on the internet and wouldn't communicate in people as much. You go on holiday for a break and it was nice to see people not glued to their phones. This hotel is big and beautiful, It leads you straight onto a gorgeous beach which is included with the all inclusive as you get waiters serving you free drinks. You don't even have to get up from the sun lounger to get a drink. It felt like V.I.P treatment! Even around the hotel, the staff would always check that everything is okay and ask you if you wanted drinks are anything. Overall the hotel is 100% for me. It's very clean, and the staff are polite, bubbly and are willing to help out and they really make you feel welcome. I would personally like to thank the pool bar staff (Magdiel, Carly, Anubis and Anyi) as they had the most impact on my holiday. As I spent most of my time by the pool, they were the ones that stood out for me. The service from them was Brilliant. They have fantastic customer service skills and are always smiling. From working in a hotel myself, I pick up on a lot of things but these people were willing to make your holiday special and are very good at communicating with people who speak different languages and accents which must be hard to learn so many different ones. I can't thank them enough. This hotel brings everyone together, I have made so many new friends that I will be staying in touch with and I will 100% be visiting this hotel again. It's worth every penny.
This was our worst family vacation ever and almost made us avoid Cuba altogether in the future.Can't really find anything positive to say about this place, other than a couple of nice and friendly ground keepers coming around with their feathered friends: Tita the white cockatoo and Pancho the hawk.Staff: totally indifferent, all the way. Tips or no tips. English or Spanish. Smiles or no smiles. Buffet: lack of diversity, quantity and quality. Highly recommended if you want to loose weight and experience communism first hand...A la carte: do not waste your time or money (for wine). It was embarrassing both for staff and the nicely dressed patrons. Do you enjoy blind dating your meal ? Go for it, then. I still don't know what God's creature died for my dinner that night.Bars: first drink made me spend my next 48 hours on the toilet. Not that I missed that much outside anyways...Beach: the sharp rocks in the water made us walk daily another half mile to the right ( sorry but all things considered, I couldn't find my bearings ;). Once you pass the stench emanating from the collection canal (?) parallel to the beach, you will most likely find a nicer beach with shallow waters. Found lots of starfish (seastars for the European victims of this resort) and could actually walk through the shallow waters to a wilder side of the beach (east?).Entertainment: loud, annoying and not fun at allRoom: for a new 4 star resort, the room would've looked better if it was in Beirut. I would ask the contractors how they perfected bathroom caulking with teaspoons?! Or was it chopsticks? Anyway...The patio door wouldn't lock despite the assurance of the receptionist that it should. They got it fixed before sun down, so none of us would mistakingly wander the wastelands behind our "bungalow". It also prevented the midnight horny crab entering our room after insistently scraping the patio door...Medical: you know how they make you purchase medical insurance for you trip to Cuba? Good, it is useless. I had to pay $10 to have my wife's toe checked and disinfected after a mishap with one of the dolphins we went swimming with. Soft toe, hard dolphin tooth- bad combination. Couldn't blame the poor dolphin, probably was in a bad mood after missing the Gulf Stream to Miami...When you've been on your vacation for 2 days and start counting how many more days left until you go back home, then you know you're in the wrong spot.We will never return here even if we get paid !!!
We went to Cuba not knowing what to expect. We arrived at tbe melia to a lovely dance from the local animation team and the reception staff checked us in while we could change our money to the tourist Cuban pesco. Then a lovely freshly made mojito. Our bags were taken to our room. We had a sea view which was wonderful. I can't say enough about the wonderful staff who work at the melia. We will miss them. From yessica who cleaned our room. To Jose Luis and lovely cristy who waited at our table. To Marcus who made the most amazing coffee in the hotel lobby. They all work so hard and always have a smile for you. We did do a few trips and yuedel our thomas cook rep was brillant. We did the now cuba trip and it is definitely worth doing. You go to a crocodile farm and can hold a baby crocodile. You go to moron the nearby town. It makes you realise how much you have and what an easy life and you appreciate what the Cuban people have to do everyday. Has our tour guide told us they are a third world country but we were never made to feel like we were in a third world country. You also do a speed boat ride into the mangroves what an experience. I just want to say thank you to everyone who made our holiday fantastic. THANK YOU AND HOPE TO SEE YOU ALL SOON. X
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- Unlimited alcoholic and non-alcoholic drinks
- a la carte dinners (3/week, dress code in effect)
- Daily activities program
- Non-motorized water sports
- Kids' Club
- Service of a representative at destination
- Beverages and snacks
- 1176 Rooms
- 3 pools
- 7 restaurants
- 5 bars
- Fitness center
- Convenience Store¬†
- WiFi available in lobby (fee)
- Doctor on site (fee)
- Laundry services (fee)
- Currency exchange
- 1 King or 2 Twin beds
- Satellite TV
- Mini-bar (replenished daily with water, soft drinks and beer)
- Coffee/tea maker
- Iron & Ironing board
- Hair dryer
- Room service (fee)
- In-room safe
- 220/110v (adapter/transformer required)
- Balcony or Terrace
- Maximum Occupancy 4: maximum 3 adults, maximum 2 children
Resort Location Map
Melia Jardines del ReyCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Playa Flamenco Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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