Melia Jardines del Rey
- What's Included
- All Inclusive Features
Room was great, always very clean, shower drain didn't work at first, called to the front desk and a man came to fix within two hours. Pool was very clean, foam party was a great addition. Staff were mostly very friendly and respectful, but one bartender named "Eddy" from the snack bar grabbed one of the girls in our group and tried to drag her in the bathroom and tried to harass her, so might want to use the buddy system. The food was terrible,IM not a picky eater at all and by the end of it I was considering starvation, burgers at the snack bar were usually pink inside and questionable if they were even beef. Beach was beautiful tho, very white sand.
we stay at the resort from april 5-19th 2017 and check in was fast.we had to wait 1 hour for room,we were in building 26 near the pools.room 205.good location not far from lobby and buffet.the only problem with a over flow of guests they had to open the other side but at times the buffet was over crowded and people would shove and push which I don't tolerate.the entertainment in afternoon only start at 4 and the rest of day nothing.he staff at main bar were very attentive,yudeth,and so many to name they were awesome.the lobby was veery spacious,but the cleaners need to do more cleaning where tablets are there are bugs and saw this for myself.this is gross.our maid we had was good for a week and hen she slack off,coffee staind on tv stand where coffee maker was and end tables.dirt ubder bed and rugs.never sweep the balcony.and sometimes nevr clean ashtrays.
First of I was worried about the reviews but then a few friends of mine went and got lots of great details. Then I message "Madelline" from the messager (Melia Jardines del Rey) She was very helpful address all my concerns. I also ask for a few request such as having my room on the third floor near our friends. She even offered (3 ala carte) dinners prepared it was all amazing. Once we all arrived. The bus driver & the tour guide (btw - pls do tip them they were fast and accommodate all the information we needed). The bell boys took our luggage & ask us to go with one of the representative in a room to welcome us and inform us about the hotel, you can even change your money their as well. We got Juan Carlos and Janet to welcome us. She took our passport for identification & to hand in our room keys, towel keys etc. they also notified us that the bell boys will take our luggage in the room and we just meet them there. Very simple and clear. We arrived in the evening which I do preferred it because all the commotions are sorted out to have our room prepared. so if you do book take the afternoon flight (4-6pm)/ we got sunwing :) - In the rooms i request (3weeks before our flight/ checking in from Madelline) for a king size bed & 3 floor. It was all taken care of:) I was Happy!!-Yes lights were dimmed going to our bungalows but there were little pot lights and huge lamps around the resort so you can't missed it. But if you like bring your own. We brought ours :) -The snack bars amazing, yes the services were a little slow but hey your in vacation and stop complaining,the workers worked 12 hrs each one of them. So chatted with them and they were so friendly and helpful. You can ask for the burgers to warm as well (ask nicely and you will be answered properly). There were other people(vacationers) without manners, and i have a feeling there are uneducated people and careless of their own behaviours. -(2 buffet area) The buffet -yes it is repeatable but the grills area they usually have something special so walk around dont just grab food.-The beach grill restaurant opens from 1-3pm nice yummy grill fish :)-Ala carte (bistro, fuego and bana) are nice . I'm surprised how the chef learns new ingredients to add on. So I must say (4 stars for the food)-Ice cream stand / amazing they offered (guava, vanilla, chocolate, strawberry and coconut)-another snack bar area please dont miss this- it's beside the kids play place area. They are only open from 12:30-3:30pm Excellent chicken wings, poutine, burgers, pizza. It's a good snack area instead of going to the buffet for lunch:)Line up here so be sure you arrived on time. Also Victor is amazing!!!-Pools (just lounge away!! bring floaters and just be lazy). Yes it is at times not clean due to the green stuff so I would recommend maybe have cleaners to vacuum the pool to clean it!! Also pls check for bread on the pool due to the kids being silly at times eating by the pool!!) Parents do watch your kids!! Don't litter... I know your on vacation but others as well so be kind to everyone this is not your house its a resort!!-There were servers everyone by the lobby!! So tip tip tip.. they are approachable and friendly!!-The beach (first come first serve on the hut!) so it not that bad... We manage to get one after lunch time by 1pm- The weather was nice so I wasnt so keen on the hut. I love the concept of being tan and the cool breazed. -washrooms there's cleaning ladies everywhere in the washrooms to make sure it doesnt smell!! Thank you ladies!! do give tips pls...-Cleaning ladies in my room (chamber maid who always make sure i have bottle of waters) thank you !!!!-Xyanden who cleans my room your amazing!!-The beach do bring water shoes lots of corals and yes they are sharp!! The workers cant do anything its mother nature you cant keep crushing them!! Its part of the ocean... so deal with it!! But its a beautiful beach!- Mosquites (not much) my sister keeps putting lots of perfume on so hey mosquitoes love the perfume so she was bitten but not much she learns her lesson!! Don't put perfume on!! Just try to smell good such as take a shower!! Some guess just stinks due to their alcohol level in their body and the cigars/ smokes!!!Over all the place is amazing and i think i covered it all!! Amazing staff, food is good, beach is great with corals, pool is nice :) also try to go for an excursion - Playa pilar beach take the bus $5 peso only per person. You wont regret it!!Moron city- cuban rum cigars tours!! very nice!!!(we got george and maricel) excellent people... I think the people who complains alot are just meant to have unhappy life!! your on your vacation enjoy it!!! management; pls provide nice pillows!!! its so flat... but comfortable to sleep on:)Bed is hard and flat !!! but I managed to sleep well!!!
If you are considering booking this hotel, then don't. If you have already booked, then there are ways to make the most of your stay so don't despair. I won't repeat the well documented and accurate comments about the very poor quality, cold food and the long queues. I don't accept the argument that it's Cuba, so it's to be expected. This is about meeting the basic needs of customers. There can be no excuse for having no spoons, napkins, condiments etc in the canteens, nor for having completely inaccurate or non-existent labelling explaining what the "dishes" are. Also inexcusable is the lack of cleanliness across the resort, specifically the pool area. Every morning I'd see lots of empty glasses, plastic cups floating in the pool, cig ends, food remnants. The swim up bar in the middle pool is full of green algae which felt very unhygienic and made the experience unpleasant. I've stayed At numerous all inclusive resorts across Europe and seen staff out early in the morning, cleaning the pool side and hoovering the pool. These issues could be easily resolved if the management engaged more staff. I'm sure there can't be a shortage of labour in Cuba so conclude that they just want to maximise profits. To make the most of your stay, use the a la carte restaurants which are just ok (pizza in the Italian restaurant reminded me of the Findus French bread frozen pizzas you used to get), pay extra to get the nice Spanish wines - Torres. Above all, take advantage of the other Melia hotels which you are entitled to use and are well maintained and a lot quieter.
This was my second time at Melia Jardines Del Ray. I went in May 2016 with 3 friends and this time from April 9-17, 2017 with my husband and lots of family/friends for a wedding. Overall we had an amazing time and I would definitely recommend this resort. Beach - Last year the beach had lots of rocks/coral so it was difficult to get in the water. This year I brought water shoes but didn't need them as it was like a brand new beach! They cleared most of the rocks/coral so no issues getting in the water, and they also must have cleared some of the trees as the beach seemed much less narrow. I couldn't get over the difference - such a gorgeous beach!Rooms - We were in building 18 on the second floor. Great location, nice and close to the beach and just a short walk to the main "street/path" to the lobby, pools, etc. No issues with our room - it was well cleaned everyday, fresh towels (FYI - no facecloths as another reviewer has mentioned), stocked fridge...everything was great!Food - No issues with food, we were always able to find something at the buffet (omlettes, pasta, rice and beans, meat dishes, potatoes, etc). Myhusband and I generally aren't too adventurous food-wise so we didn't run into any issues. Bana restaurant was great (vegetable tempura, thai chicken and deep fried ice cream - all delicious!) and so was the Italian a la carte Don Pepperoni (meatball soup, pasta with bacon and pepperoni, and panacotta - also delicious!). The a la cartes were quite booked up as the resort was so busy, so we didn't try any others.Service - Compared to last May, I found the resort A LOT busier, with lots more guests, which makes sense considering April is more peak season, especially Easter weekend. Overall, I found the service good. Sometimes there was a bit of a wait at the lobby bar for a drink, but I think the staff did the best they could considering the number of guests at the resort. They perhaps could have used a couple extra bartenders/servers during peak times, but again, I think they did great considering the number of people. Brandis as the bar by the theatre was great!Pool - Two great pools, we spent most of our time at the "non-quiet" pool. Swim up bartenders were great, animation team had some activities which were entertaining :) As I mentioned, the resort was packed, so some days the pool seemed a little murky :S I'm not sure if the pools were cleaned daily but with that many people on the resort I would hope they were.We were there for a wedding, a total of 46 of us on the wedding day, which was absolutely fabulous! Gorgeous wedding, champagne reception, supper at the Bana restaurant, then a dance at the pool bar - so much fun! The bartender and DJ's were amazing. As other reviewers have mentioned, bring bug spray and afterbite. I forgot to use bug spray one night and ended up with about 10 bites on each leg. Not many other people in our group seemed to have an issue with bites, but the mosquitos liked me apparently!Special thanks to Jani and Ellier of the Animation Team! Both very kind and friendly people - it was always nice to see their smiling faces, whether on the beach, volleyball court, at the pool, or in the lobby in the evenings. Jani and Ellier are great!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- Unlimited alcoholic and non-alcoholic drinks
- a la carte dinners (3/week, dress code in effect)
- Daily activities program
- Non-motorized water sports
- Kids' Club
- Service of a representative at destination
- Beverages and snacks
- 1176 Rooms
- 3 pools
- 7 restaurants
- 5 bars
- Fitness center
- Convenience Store
- WiFi available in lobby (fee)
- Doctor on site (fee)
- Laundry services (fee)
- Currency exchange
- 1 King or 2 Twin beds
- Satellite TV
- Mini-bar (replenished daily with water, soft drinks and beer)
- Coffee/tea maker
- Iron & Ironing board
- Hair dryer
- Room service (fee)
- In-room safe
- 220/110v (adapter/transformer required)
- Balcony or Terrace
- Maximum Occupancy 4: maximum 3 adults, maximum 2 children
Resort Location Map
Melia Jardines del ReyCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Playa Flamenco Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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