Melia Jardines del Rey
- What's Included
- All Inclusive Features
Thankfully we are home from this horrible vacation. If you have booked this resort I would do whatever it takes and costs to get out of it. There are some helpful respectful staff but most are rude and not wanting to help you. Local Cuban families come on the resort Thursday till Sunday and get preferential treatment. During this time there will be limited food and long lines to which you will be served last regardless of your place in line. With that being said the food is hard to stomach. My family went to bed hungry most of the time. The entertainment was like your child's school play with non family overtones to which we started staying in the room after dark for feeling uncomfortable exposing our children to that. The rooms are ok. They don't stink. Maids clean ok. Air works well. We backed on to a swamp so couldn't open sliding door. This was after we had to switch rooms because the first door wouldn't lock or phone work. My son found chicken bones in the pool. Anyways I could go on and on. Think twice
A really nice hotel but loads of mosquitoes. I have been very poorly since I've been back. Plane journey was good but Thomas cook are expensive with their in house food. Keep your Visa documents and hand them in when you get there. We did the catamaran excursion which was beautiful .. has a wonderful time. Wanted to do more but we were there for a week and most things were on a Tuesday! Hotel is massive and stay by the sea it's stunning. You have to pay for wifi which is a rip off. Lots of nice people and wonderful stay.
Hotel grounds - 4 starsRoom - 3+ star European standards- good for CubaCleaning of room- poor. I was in bungalo 26 and the maid in charge was on holiday so we had different maids and although I have left tips, the cleaning was disappointing even though I have requested they pay more attention b cause I have children and the can't carry all the sand into bed. The cleaning was just making the bed. We only had our sheets changed 2 times in two weeks even though we have children, it is hot so you sweat. I have asked to have it changed and it took 2 days and several calls.Noise- terrible. They have no value for someone's time to rest. I went on holiday thinking I can get an afternoon nap with my small children but it was impossible. There was loud music just after noon and if it wasn't the music it was the maids that would start cleaning rooms at 12 and then shout to other members of staff or carry the trolleys. I felt like crying. I needed the rest and when I have expressed my problems they said that it was a family resort. Precisely, family have children that like to sleep and not just party 24h. They have offered to move me far away from the lobby but with two toddlers it wasn't practical.They put families with children close to lobby where music would stop at 11pm and sometimes later.Kids club - very poor. The poorest I have ever witnessed! Very few activities and nothing for really young children. The ladies were more like just surveiling the kids. Every time we passed it, it was empty. The photos of the hotel showing clowns and things happening are just for advertising.Entertainment - best everThese people are so precious to the hotel. They are such hard working persons. The show they put up every evening was fantastic. Shame about the mosquito fluding it was terrible. We got devorated. We couldn't enjoy evenings in the lobby or anywhere outside. The restaurants were packed with mosquitos so you had to struggle while eating. There was mosquitos all day and night. No repellent worked. I had 6 types. My toddlers look like they have chicken pox.I was told by the operator to take repellent but have never imagined anything like this. It isn't appropriate for children. Maybe only in the dry season.I have spoken to other guest and they said they have visited other parts of Cuba same time of year and it wasn't like this.It was a nightmare holiday, I have never been to a holiday counting days to go back home.The good: one of the most beautiful beaches I have ever seen and I have seen...Food - good. There was always something to eat. Lovely cold meats and cheese, olives, selection of sauces.Cuban cooked food, good. Chips good.There was a vast selection of meats. I had very nice pork, rabbit and lamb.Fresh meat prepared on spot, beef was chewy but pork was very tasty. I had some nice pizzas.The best bacon I have had anywhere! The taste is great! Good icecream, vast selection of mini cakes for dinner in the buffet A- la- carte - I tried them all. I was even able to repeat as my parents were willing to give me their entitlement but it wasn't worth it.I was looking forward to the sea food - Aqua- restaurant and it wasn't good at all. I tried the 3 lobsters cooked in different ways and all were too hard and chewy so over cooked. We got decorated by mosquitos and we had to rush and leave before desert. I had risotto for starter and it was a soup with rice. It was liquid, what a disappointment!The best I would say was the French and the Italian, not great tough.The spinach risotto in the French was the best.The people were very friendly. Lovely staff. Great gardners. Please if you can, leave the things you don't need to the members of staff who needs it most than you do. I have left most of my girls clothes there. I went to the city of Moron wher members of staff live and I have found that in the shops, the prices are ridiculously expensive even for British standards so I can only imagine how difficult it must be to afford basic things like clothing and sweets. Please also eat considerate and don't waist by overfilling your plates and not be able to finish your portions. I think it's a beautiful place but I don't recommend it in rainy season due to the terrible mosquito problem especially for families with children.
This complex was booked as a 5star hotel. Well I am sorry I can't give it a 2-3 Star Max.The food was edible but always cold. Complaints were made but it certainly made no difference. When you can honestly say that the hottest meal was on the plane home surely something is wrong.The sea, beach, weather we couldn't have asked for more. The staff went out of there way to make our stay worth while. Our room was always kept clean. There was no tea making facilities in the room although we asked for a kettle and got a coffee percolator next day we had to ask for something to make and put the drink into and got two mugs, but still no tea bags or coffee so we gave up on that idea.The view from our 3storey bungalow (top floor) was looking over one of the pools which was great. The fridge was stocked daily with water, beer and juices.The entertainment was very good and they put there heart and soul into everything that they did.What we were not told about was the amount of mosquito's around. Everybody seemed to be affected by them and I am certain that they seemed to get worse when they tried to clear them by spraying they seemed to come indoors more. As this was our first experience of Cuba because of the mosquito's and continued cold food I am afraid it will be our last. Did both of these affect our holiday , YES this has been the only holiday that we have wanted to come home.
Beautiful place with fabulous people. The workers were exceptional the rooms were great. Loved the large open foyer. The food was good but it was as I expected for Cuba. The only problem was the broken shells through the sand. I go to Cuba for the beach and was disappointed.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- Unlimited alcoholic and non-alcoholic drinks
- a la carte dinners (3/week, dress code in effect)
- Daily activities program
- Non-motorized water sports
- Kids' Club
- Service of a representative at destination
- Beverages and snacks
- 1176 Rooms
- 3 pools
- 7 restaurants
- 5 bars
- Fitness center
- Convenience Store¬†
- WiFi available in lobby (fee)
- Doctor on site (fee)
- Laundry services (fee)
- Currency exchange
- 1 King or 2 Twin beds
- Satellite TV
- Mini-bar (replenished daily with water, soft drinks and beer)
- Coffee/tea maker
- Iron & Ironing board
- Hair dryer
- Room service (fee)
- In-room safe
- 220/110v (adapter/transformer required)
- Balcony or Terrace
- Maximum Occupancy 4: maximum 3 adults, maximum 2 children
Resort Location Map
Melia Jardines del ReyCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Playa Flamenco Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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