Melia Jardines del Rey
- What's Included
- All Inclusive Features
this was an absolutely awful place to stay. The rooms are in poor maintenance condition and the food is in short supply and always cold. We were booked in for 2 weeks but had to get moved after a few days. Perhaps more suited to a young clients who are not too worried about standards and are just there for the drinks. Alsoa t weekend the beach is rammed and you cannot get a sunbed for love nor money! Never again !
Where do I start ?? Yes I have been to Cuba before and yes I do write reviews of places I have stayed. Good points, our cleaner responsible for our room was lovely he was a man very friendly person didn't do a fanstastic job but we were ok with what he did do I don't clean my house everyday at home so this didn't bother me. The gardners also were very friendly people who always said hello and asked how we were . The beach when we first arrived was beautiful as I said before been to Cuba (cayo Santa Maria ) so we knew what it would be like but as the days went by the beach became very dirty paper cups everywhere , cigarette ends everywhere although there where bins on the beach people didn't use them. Sun beds yes people did go down to the beach early in the morning to save their beds and then didn't even bother coming on to the beach until later on in the morning and leave them again at lunch time to go and eat. People had to walk about a quarter of a mile to get a sun bed and this was always by the lagoon which smelt terrible. Our dining experience was not good the whole of the 11 nights we where there, we had to que both at breakfast and in the evening to get into the restaurant which is definitely something you should not have to do on your holiday, we did notice that some people did walk straight to the front and where allowed in maybe they tipped well but we only tip when we feel they are worth the tip. The food was the worst we have experienced in Cuba we knew what to expect like I said been before to Cuba but we did not expect what we got food was uncooked, cold , not much variety, flys landing all over it even floating in it. Pasta was available if you wanted it but my partner queued for 45 minutes one evening by the time he got back to our table I had finished my bread and salami (which is what I lived on) so we didn't even eat together he gave up in the end and ate bread and cold meats the same as me. Breakfast was just as bad queuing again for omelettes I went up for a banana one morning when I got to them a woman had picked the whole bunch up and walked of with them only going to a table for 2 people greed (Canadian) this I noticed was happening a lot .The lobby was a nice place to sit but was full of mosquitoes a lot of them we tried four types of repellent didn't work . The bar staff only served people they liked the look off females dressed in low cut tops short skirts and again people who tipped them. We did have a lovely waitress who served our drinks and we did tip her. Entertainment was ok in the lobby but it did get repetitive but we were normally back in our room by 9pm as we were constantly bitten by mosquitoes. On a Monday evening they have a beach party or should I say a rave party we were in block 19 suppose to be quiet not on a Monday evening it's goes on until midnight we could hear it very clear in fact I recorded it . This hotel is not for middle age couples I would say it's for young family's or 18 to 30s .Our room was ok covers on top of the bed were a little dirty our coffee machine did not work and also our tv we managed to sort the tv ourselves the coffee machine was sorted later, don't expect sugar or milk as this is not supplied, our fridge had full fat drinks in it they did not supply sugar free also water and beer most days we had to ask for our fridge to be replenished and when we asked for beer this seemed to be a problem for them I later witnessed locals leaving our block with carrier bags full of beer (they had no wrist bands on) obviously some dealing going on with members off staff.At weekends the locals where allowed to use the hotel and use the facilities this was also witnessed again getting food from the beach bar and ice cream area (no wrist bands) we paid a lot of money for this holiday we did not pay for other people to get freebies.When we arrived one off the swimming pools was closed because the pump had failed and the other pool was cloudy and covered in scum we stayed away from them even after they had been cleaned.The hotel is very poorly mananaged , customer service are not interested in anything or any problems you have and reception are to busy eyeing up young girls as I experienced one day as I was trying to talk to a young man on reception who actually looked away from me while a young girl walked by I asked him was he talking to me or looking at her how rude .We will not be returning to this hotel and would not recommend this hotel to anybody stay away
Me and my wife have vacationed in Cayo Coco several times; however, it was our first at this hotel (May 5-13). Beach is wide and beautiful. Entertainment was great. Employees were helpful and friendly. Food was cold along with the room temperatures. Mosquitos at the hotel were rarely sprayed with bug repellent and became annoying over time (other hotels never had such a problem due to consistently spraying the hotels).
I booked this holiday at the beginning of January just before the bad reviews started to appear, I was really worried thinking I had made the wrong choice I contacted Thomas Cook to see what they could do about changing our hotel which would have amounted to a lot more money. Well am I glad I never changed the hotel, the Staff and Management are a credited to this hotel.From my first contact with the hotel via email to request a specific room to our departure all the staff were absolutely amazing.I will start of with the negative which is not bad, I thought the check in procedure was a bit long winded after a 10hr flight all you want is to get to your room and get changed not sit in a room with a lot of strangers I would rather take my chances queuing at the reception desk, but some liked the idea of being in a room each to their own I suppose. Positives: The rooms are big and spacious, top floor are best we only had x2 mosquitoes in our room the full 11 night stay, room cleaned every day and towels changed our maid was amazing she even left us a thank you note on the last day to say how lovely we were we stayer in block 18301.The food was great Ste had grilled chicken and steak from the fresh meat counter most days he never really had to wait long. People that say the food/meat was not cooked, we was asked every time how we would like our meat cooked. They had a big selection of food from the fresh meat, fish, pasta, pizza counters and all the other trays of food in the main restaurant. The morning and afternoon staff in the main restaurant are absolutely amazing they work so hard.The beach I have never seen one this beautiful this is were we spent most of out time breath taking. The bar staff on the beach are brilliant keep up the good work guys you are a credit to the hotel, always had a smile and once again work so hard.The gardeners do a great job and are really friendly one even gave me a bracelet on our last day.The comment someone made about the donkey and the dogs, well the donkey is for the kids and is really cute it is not tied up all day its owner really looks after it even giving it a sun hat and dogs I only saw 2 which were once again well looked after.The only thing bad at the hotel were the rude people jumping queues and barging in front of you the way some speak to the staff is horrible you should all be ashamed.Great holiday keep up the good work guys will see you again
We moved to this hotel from another in cay√≥ coco which was dreadful so this was luxury. The hotel is lovely, beautiful beach, lovely pools, fantastic staff. The things that let it down are things sadly outside their control but will be enough to stop us coming back to Cuba and that is (1) mosquitoes. Omg you have not seen anything like it. Repellent don't work, everyone covered in bites. Can't sit outside, difficult to watch shows or enjoy drinks in the evening. Loads in the rooms. Some people even cut their holiday short because of it. (2) food. Lack of raw products Results in very little choice. The same buffet served lunch and dinner everyday. Very bland, no flavour or spice. very uninspiring when you are there for two weeks. Oh and don't even think about veggie, gluten fee or diabetic. Remember Cuba is not long out of communism and there is very little infrastructure. This is not a holiday to enjoy restaurants, shops, sights, wifi, activities. If you do still decide to go please take plenty of clothes to give to the staff. We left lots of clothes, shoes, toys and they were so grateful. A few primark t shirts and pound shop cosmetics goes a long way.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- Unlimited alcoholic and non-alcoholic drinks
- a la carte dinners (3/week, dress code in effect)
- Daily activities program
- Non-motorized water sports
- Kids' Club
- Service of a representative at destination
- Beverages and snacks
- 1176 Rooms
- 3 pools
- 7 restaurants
- 5 bars
- Fitness center
- Convenience Store¬†
- WiFi available in lobby (fee)
- Doctor on site (fee)
- Laundry services (fee)
- Currency exchange
- 1 King or 2 Twin beds
- Satellite TV
- Mini-bar (replenished daily with water, soft drinks and beer)
- Coffee/tea maker
- Iron & Ironing board
- Hair dryer
- Room service (fee)
- In-room safe
- 220/110v (adapter/transformer required)
- Balcony or Terrace
- Maximum Occupancy 4: maximum 3 adults, maximum 2 children
Resort Location Map
Melia Jardines del ReyCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Playa Flamenco Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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