Melia Jardines del Rey
- What's Included
- All Inclusive Features
I've just had a wonderful one week vacation at Melia Jardines Del Rey. The people, food, services and setting make it an ideal vacation. I really enjoyed the resort except that smoking is allowed at the beach, at the pools, walking around the grounds and in the lobby which is where many services and entertainment are offered and where you must sit to use WIFI. It would be much better to contain smoking to one area as we do in Canada and Canadians are very used to that type of restriction, so it wouldn't be a problem for at least some of the guests. WIFI...Many of us had problems with WIFI and found that it was difficult to log on and off of our tablets or other devices and it isn't clear how to use the WIFI with those devices. In the end, I used the computers in the WIFI room it was much easier to get through to my family that way, once I learned where certain keys were located on the keyboard. I was surprised when I left a library book called "The Cuban Connection" at the beach one day while I went for a ride on a Hobie Cat. I left my things with the people who run the non-motorized boats and when I returned simply picked up my things from the area where they told me to put them and carried on. I later discovered that my book was gone. I was enjoying the book, but that wasn't why I was upset. There was a bookmark inside the book that my daughter made me when she was young and that was the reason I was upset. I'm not sure why anyone would take the book and not simply turn it in to the lost and found. I filled out a report with Customer Service (who are all so very helpful) and hope I eventually get my book and bookmark back.On returning home, I discovered that three short sleeved t-shirts (blue, turquoise and light purple) had been taken out of my suitcase which was in the closet. I didn't realize they were gone until I unpacked my suitcases at home. I didn't use them at the resort as they were only for doing exercises at the gym and I used sleeveless t-shirts instead because it was very hot in the gym area. I'm still hoping for the return of my book, my bookmark and don't really care about the t-shirts, but am disappointed because I tipped very well to so many people that provided great service and were friendly and helpful. I know the maid did not take anything from my suitcase as I brought gifts for her daughter and tipped her each day and she is a lovely person.I tried to sent an email to the hotel, but received a message from the website saying they didn't have the specific contact information for the hotel. I will continue to try to find a way to contact the manager.
We went for a relaxing holiday and had a wonderful time. The hotel is clean and the staff are friendly. The food was tasty and unless you are extremely picky.. you will find something to eat. Pools are great for the children. Nice and shallow. The child care is good too with a little playground. Beach is quite wide with nice places to relax. Try to eat at the snack bar near the pool, great fried chicken. We got a good deal for the trip and we kept an open mind..it did not disappoint and I would go again. The resort is big so, be prepared to walk. No towns close by so we mostly stayed at the resort for our trip. Entertainment was good and I loved the Foam Party! When we went the resort was not at full capacity so the place was not too busy and the pool was not crowded. Nice time for everyone. Thanks Melia!
When you arrive at the resort you have a warm welcome. Check in is done at the same time in another room. This way there is no waiting in line at the front counter. Very quick and efficient. You are taken to your room with the bellboy and you ride in a shuttle while getting the tour of the grounds. The food is fantastic, there is always something that will suit your needs. The drinks are not watered down, the coffee is really good. I travel with a big mug so I can get me coffee fix. The rooms are clean and spacious. The public washrooms are always kept clean, never an issue, although I always travel with toilet paper from home. The grounds are well maintained. Pools are clean and there is a lot of them. Love the beach this time back. They have widened the beach and I call it my Playa Pillar!! The service on the beach is excellent as well. If you have any concerns Doanys the customer service manager is very helpful. He can get things done right away!! Osmany the Bellboy is very polite and does an amazing job on showing you the resort and where to find things as when you arrive it can be overwhelming as it is a huge resort. I have to say Diane the ice cream girl is also very polite and is fun to talk with. And ask Roberto to make you a spanish coffee you won't regret it!! The only thing that I would have liked is something a little extra as we were returning guests to this hotel and I don't think anyone knew even though I had specified it to sunwing. We had first gone in March for two weeks and then back again in November for nine days. We were not informed of special dinner until Doanys had mentioned something and of course the way he works he had us confirmed and in on the dinner. We would love to go back next year but hopefully with a better welcome for returning guests.
We were moved to the melia due to a bad experience in another hotel which we have stayed in 7 times (Canadian Students - need I say more), The Melia Jardines dey Rey was absolutely amazing! from the moment of check in to checkout nothing was too much trouble, the hotel was spotless and very modern. couldn't fault the food or drinks selection either... it was so good we have booked to go back in February 2017
Hotel was great good entertainment great rooms staff very friendly. There are a lot of good items of food or drink that is extra. To use the club and to get into the club on resort is extra money. What's the point of paying extra for the disco when you paid for all inclusive.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- Unlimited alcoholic and non-alcoholic drinks
- a la carte dinners (3/week, dress code in effect)
- Daily activities program
- Non-motorized water sports
- Kids' Club
- Service of a representative at destination
- Beverages and snacks
- 1176 Rooms
- 3 pools
- 7 restaurants
- 5 bars
- Fitness center
- Convenience Store
- WiFi available in lobby (fee)
- Doctor on site (fee)
- Laundry services (fee)
- Currency exchange
- 1 King or 2 Twin beds
- Satellite TV
- Mini-bar (replenished daily with water, soft drinks and beer)
- Coffee/tea maker
- Iron & Ironing board
- Hair dryer
- Room service (fee)
- In-room safe
- 220/110v (adapter/transformer required)
- Balcony or Terrace
- Maximum Occupancy 4: maximum 3 adults, maximum 2 children
Resort Location Map
Melia Jardines del ReyCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Playa Flamenco Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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