Melia Jardines del Rey
- What's Included
- All Inclusive Features
Every one was so very cheerful and kind. Even tho the weather was so terrible the staff was awsome ūüíĖand made you forget all about it. Food and service was great. And entertainment was amazing! We will return!
This was our 8th trip to Cuba so we have some experience for comparison. We could list positives and negatives but rather we think some observations that we noticed might help you decide on your own.- The resort is very beautiful despite the damage that occurred during Hurricane Irma- The guests were about 85% Quebec French- The food at the buffets was very repetitive and not creative - no daily themes ever- The food at the buffets was mostly luke-warm at best- The line ups at the grills in the buffet were anywhere from 5-25 minutes for service- The service in the main buffet was hit and miss - some servers were attentive, some completely ignored you.- The al a carte were also hit an miss - we paid for a lobster at Don Pepperone that was horrible and got a free lobster at Ranchon Cena that was excellent; service was similar- The service at the bar was the same as everywhere else - hit and miss. Lineups could be 15 minutes or 3 minutes. The servers may see you and come back often - or not. Dito for the other restaurants.- Everywhere you go is noisy - loud music, loud people- The lounge entertainment is varied and generally quite good- The nightly stage entertainment is mainly a form of ballet with different costumes- There are many workers outside of the servers that are friendly and helpful and will take a few minutes out to chat with you- The servers are NOT happy - how could they be? They all appear overworked and tired- Our room was good and well kept; others that we met had some issues but were all resolved effectively
I just returned from this hotel January 14, 2018. My sister and I were lucky enough to go on our first sister trip. This trip meant the world to us. My sister was diagnosed with Stage 4 kidney cancer and we were celebrating her positive response to her current treatment. So, again this trip was supposed to be special. It was the worst trip from start to finish. So to begin, check-in was a nightmare. We were ushered into a hall and they asked for our passports. I assumed they were just using them for verification however, this was not the case they took our passports put them in a box and didn't return with them for 45 minutes. The women stated they had to scan them. This made me feel very uncomfortable. I never had this experience before and I have traveled to many places. We arrived at 11:00 and our room wasn't ready until 4:00. We had to carry our own suitcases to our room and up 3 flights of stairs. We weren't offered help with our luggage. The food was terrible and there were lineups for the buffets. One day we waited over 30 minutes for an omelet. As well, the service at the main bar was disgusting. They would look at us then turn away. We were never served at the main bar we had to sit in the lobby and wait for a waitress to get us a drink from the bar. When we went to book our a la carte on Sunday they said they were booked till Wednesday and to come back Wednesday. When we returned on Wednesday they said they were booked till Friday. So, we only received one a la carte. We complained and they booked an a la carte at a restaurant called Trattoria. We waited one hour and a half before someone gave us a menu. We informed the waiter that we were going to leave and he responded "good". The service all around was poor. We complained to the customer service and she came to our room with two flowers she had picked and some sea shells wrapped in mesh fabric. The room smelled like mold and many nights we had no running water. We couldn't have a shower or flush our toilet. As well, we had to ask several times for bottled water for our room. My sister required bottled water to drink, and many days we had none. Toilet paper and towels were also a problem. Many days we had only hand towels for a shower and no toilet paper. We had to run around and tip one of the housekeepers for toilet paper. On the last day, we had to check out at 7:30 am, again we carried our luggage down 3 flights of stairs. Our bus was supposed to pick us up at 8:00. We didn't leave the hotel lobby till 4:00. The hola sun representative said he didn't know what was happening and then he disappeared. There was absolutely no communication. Although, I had a wonderful time spending quality time with my sister I wish it was at a different place. Please take my review seriously! Don't stay here!!!!
Before writing my review, I want to congratulate the workers who have restored this resort after Irma. The grounds were nicely restored, palm trees either survived the store or were replanted. I also want to preface my remarks by saying that this is our 7th trip to Cuba (first to Cayo Coco) and usually at smaller adult only resorts. When we first arrived in the evening (Jan. 11th) the check-in went very smoothly (everyone goes into a conference room and the room keys and packages given out) by roll call. Passports are taken for about 30 minutes to photocopy and then given back. Unfortunately our room in bungelow 22 (third floor) had recently been painted so it smelled paint some (a painter was still working in the hallway also), but no problem, we're on vacation. But then we noticed the AC wasn't working and the room was hot, the TV cable wasn't connected or the fridge plugged in. We called the front desk and within 10 minutes had a maintenance man checking it out along with a manager from the desk. It turned out that this was the first week a renting this room (I forgive them, remember they are still recovering from Irma). They drove me to the front desk, arranged a new room (Bungelow 20) which was fine. Quite fast and efficient so thanks management! The resort was nearly full (remember over 1100 rooms) and we are use to small resorts (<300 rooms). So the initial shock of the rush for food in the buffet on our first night worried us.But, there are usually two buffets side by side. We found the back buffet slightly smaller and less hectic than the front room and also sitting outside was much quieter as an option. At lunch we preferred the beach buffet and had good service with pleasant servers! We also went to three aa la carte resturants. Unfortunately, our first dinner was at the beach buffet and was the Trattoria (italian). There was a big problem on this day (Jan. 13th), not sure the issue. We waited 15 minutes to be seated and then 60 minutes to place our order even after waving over several servers. The food was OK but again we eventually left after waiting over 15 minutes for dessert (we think ours was delivered to another table). We were disappointed and afraid of how the other a la carte restaurants would be like. But the last 2 days our trip were at the Bana (Oriental fusion) and the Bistro and we couldn't have been more impressed with the food and the service. Night and Day compared to the Tratttoria. (The food manager needs to correct that particular dining room).Internet cost 1 Cuc per 1 hour and worked well. The Bank on site had good hours. The main desk always had charge for Pesos so that we could tip our servers. Servers were really great. They all seem happy and very accommodating. Congrats to the management for keeping everyone happy at their jobs!The beach was amazing, one of the best we have been at (Cayo Largo, Cayo Santa Maria and on par with Melia Varadero). You can walk for several kilometers along the beach area and we were told that the beach is about twice the depth as is was before Irma! You do need to reserve your lounge chairs early (before 7:15am) especially if you want the more comfortabble blue chairs. On nice days most of the chairs will be taken by 10am. (As an aside, the resorts down the beach have many more blue chairs and looked like less of an issue to get one compared to our beach). Not an issue if you go early to the beach.The entertainment was exceptional. Music in main lobby from 4-8pm (different groups) and the show at 9pm was very professional with lots of colourful costumes for the dance shows. The lobby is however very busy, had to find seating since everyone congregates there at night. Waitess are good for getting drinks because the main bar is just too busy and you wait 15 minutes to put in an order (again, we aren't used to large resorts so we took it in stride. We loved the outdoor patio off from the main lobby. It was quieter, less crowded, and more sheltered from the wind than many areas. Overall our trip was great even if the weather wasn't so nice (very windy for 5 days but nobody can control weather yet I think). After our initial day, I have to say that this resort surprised us with good food, great service, wonderful palm trees and grounds, beautiful beach and lovely staff. Thanks Melia Jardines des Reyes for a great week! We sent our son here right after we left since we enjoyed it so much.A few suggestions for the management team. I know you have done an amazing job getting your resort back in running condition. There are still cosmetic things to repair and I'm sure you know most of them. A few items should get some priority however.Firstly, the wood walkway to the boat area have broken boards in two places and should be a priority and easy to repair. The showers in the room were usually warm, once they were hot. Many toilets and urinals in the public areas were non functional during our trip, even in the main lobby. We didn't get any beach towels until day 3 since you never know when new ones would arrive. I finally waited by the pool and was rewarded at 10;00am with a fresh shipment. Often towels were gone within 45 minutes and that was it for the day. Perhaps put towels in the room when people arrive would be a good idea. Ansd check on the Trattoria to make sure it runns better than when we were there. Thanks Management, growing pains accepted after your terrible problems in October.
I visited Melia Jardine del Rey on Jan 10-17 with a friend. It is a huge resort and we were told that 2100 people were checked during our stay. Overall we found that the resort had difficultly managing with this many guests. We suggest to stay elsewhere unless you can get a screaming good deal! Would rate as 3.5 rather than 5 starPROS- Very nice lobby area, modern, lots of seating, amazing live music in the evenings & good shows in theatre- Rooms - very clean & spacious- Most of the staff were very nice - Very good A La Cart restaurants (Bana/Oriental, Fuego/Cuban, Bistro/International) - Amazing beach: beautiful, lots of chairs & huts, free paddleboat & catamaran rentals- Well maintained pool areas - swim up bars in each- short bus ride to airport plus no overhead air traffic at resort - Los Flamencos Square attached to resort with bowling alley, disco (5cuc), Spa (nice facilities, lots of services available), Teppanyaki restaurant (25cuc - if really bored of buffet, but don't expect much), street vendors & shops - all extra charge.CONS- plumbing: poor water pressure, poor toilet flush, only 2 of 7 days with hot water- 1 evening with no water at all in room and in lobby washrooms- food not labelled, not good (worth standing longer lines at the fresh meat & fish stations)- beach & lobby buffets always packed - a real mess- food options at pool restaurant buffet very limited - they also had a la cart menus, but did not have all options available - disclaimer: do not order the burger- mixed drinks were not good - even pina coladas & margaritas mixed with powdered flavouring - all others tasted like Tang- only 2 stall washrooms at beach - rarely any toilet paper in any washrooms - 1 bar on the beach: always super long lines (better to tip a server to bring back drinks)- resort map not updated - difficult to navigate at night with dim path lighting- WIFI costs 1cuc/hour card; internet staff did not know how to connect wifi to my iphone so we ended up using 1 of 2 desktop computers. Not until the last day did a fellow guest explain that you need to type in 184.108.40.206. in your safari to get to the login page.- No on site disco (5cuc for entry & cash bar at Flamenco Square)SUGGESTIONS - practice your French!: 85% of guests were French & many staff spoke more French than English- book A La Carts on arrival - you get 3 reservations, but dates book up fast- hold on to beach towels until you can physically trade it for another (to avoid not having a towel for days)- DO NOT LOSE TOWEL $15 charge at check-out - claim beach/pool chairs before 8am - do not go to Italian a la cart (we did not visit, but heard many complaints)- unless you will be partying every night, avoid Bungalows 23-25 near the Flamencos Square (extremely loud music 6pm-3am most nights)- bring your own toilet paper on excursions
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- Unlimited alcoholic and non-alcoholic drinks
- a la carte dinners (3/week, dress code in effect)
- Daily activities program
- Non-motorized water sports
- Kids' Club
- Service of a representative at destination
- Beverages and snacks
- 1176 Rooms
- 3 pools
- 7 restaurants
- 5 bars
- Fitness center
- Convenience Store¬†
- WiFi available in lobby (fee)
- Doctor on site (fee)
- Laundry services (fee)
- Currency exchange
- 1 King or 2 Twin beds
- Satellite TV
- Mini-bar (replenished daily with water, soft drinks and beer)
- Coffee/tea maker
- Iron & Ironing board
- Hair dryer
- Room service (fee)
- In-room safe
- 220/110v (adapter/transformer required)
- Balcony or Terrace
- Maximum Occupancy 4: maximum 3 adults, maximum 2 children
Resort Location Map
Melia Jardines del ReyCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Playa Flamenco Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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