Melia Jardines del Rey
- What's Included
- All Inclusive Features
This hotel is by far the worst place I've had the misfortune of staying at! Cold disgusting food, Staff who clearly don't care about providing a decent service anymore. The buffet reeks like a fish mongers and the food is dull, cold and disgusting! I resorted to eating pasta every night but after 10 days and it smelling like vomit I just stopped eating! We visited sister hotels for days out and all of them even one with a lower star rating had much better food! I could go on and on but I'm not going to waste any more of my time on the place! We read the bad reviews before our hols and thought it can't be that bad well we where wrong. If your booked to go there change hotel if you can or demand a change as soon as you get out there. Im going after Thomas cook for this the place isn't a 2star let alone a 4
Arrived on 31st July and have to say the hotel itself looks good on the surface and it does have the most beautiful beach I have seen so far in Cuba. I have visited Cuba twice before and am well aware that standards are not what you would expect in Europe or even elsewhere in the Carribean. This is the only time I have been compelled to write a bad review and I am fairly well travelled!We arrived late afternoon and by the time we checked in and taken luggage to the room (which was nice and clean) we were tired so popped to the buffet restaurant for a bit of dinner. We went to the pasta station which was ok and much the same as I had experienced during previous visits to Cuba. The next morning we were keen to hit the beach so went to pick up beach towels at 9am to be told there weren't any! We were unable to get towels until 11am and then only able to change them twice in 2 weeks. Unless you went to the club house within 30mins of the towels being delivered you had no chance of changing them.We walked out of 2 of the bookable restaurants, they are disgusting. I ordered a Neopolitan Calzone (spicy sausage) in the pizza restaurant and after I started eating it I realised it had chicken and prawns in it (not what was ordered) and I have an allergy! We waited for over 30mins and still the correct food didn't arrive but everyone else around us was receiving food...we just left!The snack bars could not get an order correct which was frustrating and on one occasion served us a raw pizza.The buffet was disgusting. If you didn't arrive when it first opened then you had to queue for ages to get a table. The food was always cold which in my opinion is just dangerous. The lamps above the food in the trays are not heat lamps. The only hot food available was if you queued for the pasta station or the meat grill. The bread was stale 90% of the time.Meat was often undercooked or raw, I only ate dinner 3 Nights out of 14 because it was so disgusting.Myself and my husband had dihorrea from 2 days into the holiday and are still both ill now, 2 days after returning home. Thomas Cook / UK guests wear a different coloured wrist band to everyone else and in our opinion got treated very differently.I queues to see our rep to complain 6 times in 2 weeks but the queues were so long and full of complaints that we gave up.We visited different hotels just to get a nice breakfast and lunch and all were lovely in comparison, even those rated lower.We suspected the maid was using our toiletries, particularly our mouthwash and then the day before we left we discovered an extra toothbrush left at our sink in our room.Dirty towels were picked up from our floor and folded up to be reused and our bed linen was only changed once during our stay. My children lived on stale bread, cold rice and veg and eggs......my husband list over a stone in weight in 2 weeks.I could write a book.....
This was our second time in Cuba, Cayo Coco. We were in Cuba three years ago when they were building this hotel and thought being newer we would try it out. It is very disappointing how this hotel is so run down for being three years old. It didnt help that Air Transat lost my luggage until a day and a half before we left but I feel this hotel still didnt add up. The employees were friendly but didnt go out of their way. To make a brown cow I had to go to two different bars to get my ingredients . Even having this drink for days they never went out of their way and said "I will stock milk here so you can get your drink here without trekking all over the resort." And we are by no means picky and tip regularly. Our hotel phone did not work, which didnt matter much, there were wires hanging, lights not working, I got a huge shock trying to turn one of the lights on. The food was what you expect in Cuba but was NEVER warm. It was so funny at one of the a la carts my husband tried to order two appetizers and they wouldn't let him ha ha..who cares??? Its all inclusive... It was our 25th Anniversary while there and they cancelled our a la cart for that night...VERY disappointing. I must say the highlight of our trip was that our room did face the baseball field the employees and other resort teams play games every afternoon. What a blast watching them. Great that the hotel supplies this for its employees.Shout out to Jose one of the pool cleaners who was very friendly and had great chats with him. Hotel just didnt do it for us and unfortunately has turned us off Cuba.
Dont do it we went there with our family on arrival only 1 bed food is absolutely shocking here all of us were violently sick luckily my wife is in the nursing profession so we had every cure going as seen in photos apparently they dont cook red and white meat together the first thomas cook rep disappeared with our complaints then the next one had cheek to say to me if i had been sick then why was i drinking all i can say is paradise it aint the manager of hotel always responds to trip advisor complaints but is non existent when your in the hotel maybe he to busy replying to complaints on here snack bar 24 hours went there 2 closed to change menus all bars ran out of drink and food pools filthy one was closed well it was cleaned went to there sister hotel for day it was better sol first time had a proper meal but this was on our last day or would have done it more cant wait for response cause the manager was not there for my concerns
Wow what a fabulous holiday. was a bit apprehensive going to a new hotel after visiting another one for the past 6 years, but can honestly say was one of the best holidays ever.... The dance team was amazing and very talented. All the staff, whether it be in the restaurant, bar, entertainment team,customer service, maids, gardeners etc were all extremely friendly and nothing was too much trouble. The beach was one of the best in Cuba, I would say on par with Pilar Beach. My daughter had her birthday while there and she was made to feel very special, staff giving her little gifts and treating her like royalty. I have NO complaints at all with this hotel. It is friendly, fun and lively. I just wish some people would do some background research before booking holidays into the country they are visiting, before going - to stop the moaning when they arrive!!!!! I would recommend this hotel to anyone and will certainly go back.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- Unlimited alcoholic and non-alcoholic drinks
- a la carte dinners (3/week, dress code in effect)
- Daily activities program
- Non-motorized water sports
- Kids' Club
- Service of a representative at destination
- Beverages and snacks
- 1176 Rooms
- 3 pools
- 7 restaurants
- 5 bars
- Fitness center
- Convenience Store¬†
- WiFi available in lobby (fee)
- Doctor on site (fee)
- Laundry services (fee)
- Currency exchange
- 1 King or 2 Twin beds
- Satellite TV
- Mini-bar (replenished daily with water, soft drinks and beer)
- Coffee/tea maker
- Iron & Ironing board
- Hair dryer
- Room service (fee)
- In-room safe
- 220/110v (adapter/transformer required)
- Balcony or Terrace
- Maximum Occupancy 4: maximum 3 adults, maximum 2 children
Resort Location Map
Melia Jardines del ReyCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Playa Flamenco Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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