Melia Jardines del Rey
- What's Included
- All Inclusive Features
My wife and I were there from August 30, 2017 to September 6, 2017First off for the hotel, this was our second trip and the main reason for going was that both my wife and I were celebrating birthdays.On arrival, the check in was quick and efficient and even though it was morning, our room was ready. We were escorted there by the bellhop. The room was clean and everything in it worked with no problems during the one week we stayed. The mini bar was stocked daily with our preference of cold beverages.The only problem we had was our room not being cleaned on the day before our departure apparently the original maid had they day off, (she was fantastic). Thanks to the General Manager Marcos for resolving this one small issue, by the time I returned to the room, (5 minutes) the issue had been resolved.I had contacted the hotel by email before we left and they provided us with everything we had requested, i.e. top floor, quiet area, in fact we were in block 5, two rooms away from the one we had originally stayed in.On her birthday, the hotel sent a birthday cake for my wife to our room, which was a nice touch.It was great to see all the staff again, main buffet (Paulinho), and the 24 hour bar Yandy, Papa Jr and Naivy, Pool Bar: The team of Miguel Angel, Arlene Rodriguez, Jennifer, Wendy, Arlenis, Pedro, Yandy and Pancho, Superman the gardener (Roy). Reception: Nayanny, Javier and Alberto. There are too many names to remember and if I have forgotten anyone, I am sorry.The weather during our stay was hot and humid and the only rain we had was during the night. Consequently we spent a lot of time in the pool or the ocean.The ocean was as warm as a bath and was great to just lie there and feed the fish.The pool was clean and well kept; the only problem is some of the guests leaving cups and straws around during the day. Come on people there are enough trash cans around.We met a group of Cubans from Havana that were there for five days. They were all friends and came with their families, wives husbands and children. The kids were the best behaved of all the children we encountered. They made our stay that much more enjoyable and they would invite us to join them and even though they did not speak English that well, (one did) we were still able to communicate. It was good to meet actual Cubans as hotel guests and get a flavour of their life. Boy could they have fun.After seeing the devastation Irma caused in Havana, we hope that they are all safe.On a final note Hurricane Irma has since left Cuba, our thought and prayers go all of the staff at the Melia Jardines del Rey as well as the other hotels on the Cayo.We were fortunate we were able to leave two days before it struck The devastation is incredible and we can only hope that you are all safe. We can only hope the pride, strength, resolve and ingenuity you all possess brings you through this terrible timeBe safe and take care of yourselvesThis was reviewed and approved by my wife.Kelvin Beal / Deborah Panasuk
We arrived on the 03/09/2017 and the hotel looked amazing on arrival we were put in a air condition room given a moijito and watched a little dance put on by the entertainment team. We were given our room key etc and used the little golf buggy to our block. We were on the 3rd floor room was so spacious clean and air con was lovely just like a fridge. the restaurant had a huge display of food every night but the food was shocking.hot meals were cold not much of a salad selection and chicken was raw. The same applied every day we were there. We never found were the 24hour snack bar was either nothing is signed to tell you. I didn't see the entertainment so I can't comment.most evenings we sat in the lobby chatting with friends the drinks were ok but they could of done with having them colder. The wifi worked ok enough to use what's app and Facebook. The beach was amazing the sea was like getting in to a bath. We did attempt one day to get into the pool as my partner stepped on the steps to enter the water it disturb all the grit and algae the pools were absolutely filthy explains why you could of got a sunbed anywhere around the pools. I was disappointed as I wanted to try the swim up bar. I think with a little tweaking here and there for example making clearer signs for where things are cleaning the pools and serving food hot the hotel could of been made nicer. However on the 07/09/17 we were evacuated as hurricane irma was due to hit. I feel sorry for all the Cubans affected by the hurricane and I would like to say thankyou for all your help and support during our evacuation.
Too many rude travellers from QUEBEC, always swearing and being drunk. The room was nice and the food was okay when they had some. People are like pigs when it comes to the food, seems like they haven't seen food in days. They load up their plates and leave a lot when the leave. Will not be travelling back to this resort.
My wife and I arrived at the JDR on Sunday 3 September. Our short stay was fantastic, lovely big spacious rooms and friendly helpful staff. We ate at two of the speciality restaurants and had lobster which was a real treat. The beach is gorgeous and the sea a lovely colour.Unfortunately hurricane Irma cut our stay at the Cayo's short as we were evacuated on Thursday 7 September.We hope that all the staff and their families are safe, we are aware the hotel has substantial damaged after Irma. Once the hotel is up and running again we will definitely be back.
lovely modern hotel. Perfect beach. excellent staff who cannot do enough for you. Food not great but ok. We only got to stay a week as hurricane arrived for 2nd week and were sent to varadero. Cayo coco knocked socks off the other resort, it was a little bit of paradise sadly cut short. I cannot praise the staff enough at both hotels for everything they did before and after Irma. We will be back as soon as possible and I hope all the staff are safe and well at cayo after hurricane.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- Unlimited alcoholic and non-alcoholic drinks
- a la carte dinners (3/week, dress code in effect)
- Daily activities program
- Non-motorized water sports
- Kids' Club
- Service of a representative at destination
- Beverages and snacks
- 1176 Rooms
- 3 pools
- 7 restaurants
- 5 bars
- Fitness center
- Convenience Store¬†
- WiFi available in lobby (fee)
- Doctor on site (fee)
- Laundry services (fee)
- Currency exchange
- 1 King or 2 Twin beds
- Satellite TV
- Mini-bar (replenished daily with water, soft drinks and beer)
- Coffee/tea maker
- Iron & Ironing board
- Hair dryer
- Room service (fee)
- In-room safe
- 220/110v (adapter/transformer required)
- Balcony or Terrace
- Maximum Occupancy 4: maximum 3 adults, maximum 2 children
Resort Location Map
Melia Jardines del ReyCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Playa Flamenco Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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