Memories Caribe Beach Resort
- What's Included
- All Inclusive Features
Beautiful, clean resort. Warm, crystal clear water that catered to non swimmer like me. The water recedes at some point in the day and so you can go very far with the water not passing your waist. Friendly, humble and appreciative staff especially Eiden - aquatics instructor, Barbara -Souvenir shop, Jordan- gardener, Ilen - entertainment, Carlos - mgr and Leodanys in dining room. His omlettes and fried rice were amazing. He knew how to make my son happy. Alex at the front desk was very warm too and did everything to make our stay an enjoyable one. The property is well kept with beautiful gardens. Another shout out to Jordan and all the other gardeners! The food was good. I added a little spurtree hot sauce (from Jamaica) to my food but was very impressed with the taste overall. Oh the coconuts on the beach everyday was a real quencher for the hot sun. I am ready for another trip. Val and Key from Brampton
The hotel when you walk in, is nothing short of disappointment, the staff as soon as you come in are unwelcoming and almost seem very mad to help anyone. we asked for our room when had trouble finding until we showed them the sheet and suddenly it appeared in their system. We had 2 pairs of shoes stolen with shorts and shirt, and when we went to make let them know, they became very ogre like and telling us that we are to blame because we were not careful with our stuff....not to mention the "head of idiot security" telling us he would take footprint of the room to find a match.....to which I replied which means your cleaning staff are doing a garbage job. the Food is HORRIBLE, with very unhygienic practices. about 70 people caught the pink eye at the resort to which there were lineups at the resort doctor. I would not in a million years step food into Cuba again after this experience. I would give it a 2 star just because the beach wasn't that bad....other than the fact that you get destroyed by sand fleas everywhere. We had bed bugs, and the staff would never help always giving us the run around.
My husband and I just returned from a one week vacation from Memories Caribe, and we are sad to be home. It was a wonderful week away, and we were very satisfied with everything. It is a 4 star hotel, and if you decide to go to this resort - you must go in with an open mind and an easy going attitude. The beach is simply a dream and we spent every day there enjoying the beautiful crystal clear and turquoise water. The best beach I have ever seen! The staff are very accommodating and friendly, especially the two ladies who work at the Beans Cafe, the men at the beach bar, and the groundskeepers. We never had any issues with any other servers or staff, and thoroughly enjoyed their company and talking with them. We stayed in a newly updated room in block 24. We had a balcony that overlooked the saltwater lake and had a side view of the ocean - we absolutely loved it! We spent many nights sitting out on our balcony enjoying a beer and a cigar. Our maid always left our room spotless and clean. The grounds are immaculate - simply beautiful and clean! We loved walking around and looking at all the different flora and fauna. The groundskeepers work very hard to maintain the property, and it shows! As previously mentioned, the food is mediocre - but we always found something delicious to eat at the buffet. For breakfast, we loved the omelettes and smoothies. For lunch and dinner, we ate from the grill stations (tilapia, grilled prawns, salmon, pasta, fried rice, etc.). The bread is freshly made and delicious & the fresh fruit is also great! We absolutely loved the pizza bar at the beach and would eat there everyday. We also enjoyed snacking on the fries and burgers at the 24 hour snack bar. Drinks were cold and flowing! Again, if you are a picky eater - Cuba is not for you. Very little is imported, and everything is grown and made in Cuba. They are doing the best they can, with what they have. Helpful tips: - Bring a reusable water bottle / thermos to get your drinks in (It is such a shame to see how many plastic cups are used and wasted every day) - Bring lots insect repellent and sunscreen (not a lot of shade) - Remember to tip your servers and any staff that assists you (they live for their tips and are very grateful - they also work very hard and long hours - show your appreciation for what they do) - Have an open mind and patience (not everything is perfect - but the beauty of the location and staff make up for what this resort lacks!) We are looking forward to returning :)
My boyfriend and I went on a 7 day trip here mid Aug. Found it for a really good deal and it had decent ratings so I thought I got the trip for a score! I could not have been more wrong... I will start with the positive which is the beach. That is the only thing that saved the resort and this trip. The beach is very beautiful, calm, shallow, clear and fairly clean sand. Its never packed and no craziness or morons splashing around. The beach had constant sun with cute little "huts" that you could lay under to provide some shade. Now that I am done with the only good thing, I'll briefly run down through the negatives...1) Mosquitos: they are NO joke. Everyone we met on the trip (including ourselves) were eaten alive by the buggers. Even with dousing ourselves in spray, they ate everyone alive. Seems like the stagnant water ponds on the resort just provided a breeding ground for the 'squitos2) Resort layout/pool: we never spent a day in the pool but it seemed alright for those who chose that over the beach. The main problem with this resort is the stagnant water ponds they have... it provides no beauty to the resort as its murky brown water and just gives a home for bugs.3) Cleanliness/maid service: service = 0. Called front desk multiple times as our room was not cleaned, power went out, missing water etc. and it seemed like no one really cared (as nothing was ever done). Cleanliness = disgusting. Our sheets were not changed ONCE during our stay. I am absolutely sure as there was a mysterious grey stain on the sheets that was in the same spot... day after day... I also saw the woman use the same "rag/towel" to wipe down the whole room.... from toilet area to tv area to counter etc. Talk about hygiene!4) Food: not expected to be stellar in Cuba and it wasn't. Fell short of any expectation but the beach pizza is your go-to with the pizza man being extremely sweet and smiley!5) Entertainment: not stellar but still nice. Decent way to kill some time.Over all.... wouldn't bother with the resort ever again. Did a catamaran trip and wasn't anything special either.
We stayed at the Memories Caribe Beach Resort the week of April 27 to May 4th. I have stayed in 6 different resorts in Cuba (and countless other places throughout the Caribbean) & while this is not the worst experience I had, the food poisoning that my son got on the 2nd day (hamburger from the snack bar) & I got my last meal at the resort (fish with white sauce at the buffet – what was I thinking?) really ruined our whole trip. Overall I would not recommend this resort for a number of reasons, not just the food poisoning which really is a great reason not to book this place. First, the good, the beach is beautiful, the staff are mostly very nice & friendly, the rooms, while a bit dated & tired looking (particularly the washrooms with cracked tiles) are kept clean & we did get fresh towels each day. The service at the bars & restaurants is good and they always had ketchup available, a first for Cuba based on my experience. While the regular coffee was terrible, the cappuccinos & espressos were excellent (Lobby bar & the pool area coffee bar). The resort is on the smaller side & very quite. BOTTLED WATER The not so good, included rarely getting bottled water placed in the room. The first night we checked in late, there was no bottled water. As it was 11 pm the front desk said it was too late to get water. Really? Is this such an abnormal request to get bottled water missing from our room? After a 2nd discussion in person with the front desk they said I should go to the 24 hr snack bar & ask them to fill an empty pop bottle with filtered water, which I did. On the 2nd day we did get water but was not given water the 3rd or 4th day. On the 3rd day I spoke to a maid at 4 pm and she said she spoke to our maid who said she DID give us water. I then spoke to our maid directly, told her she did not, & she said ok she would bring water later. But of course she did not because her day was over. So after waiting 90 minutes I spoke to front desk at 5:30, he said he would get us water shortly. Finally got it at 8 pm because they were looking for water! On the 4th day, again we were not given water. I called the front desk at 5 pm, they said they ran out & suggested we fill the empty at the lobby bar. I can't understand how they can keep running out of water when the resort was not even anywhere near full. What happens during the busy season? By the way, I always leave a tip for the maid every day in the Caribbean. But this did not seem to help, possibly because there just isn’t enough bottled water. FOODThe food is fairly typical of what you get at Cuban Resorts – not great but you won’t starve. They did have a good selection of fish (even had shrimp a number of times) that you can have grilled fresh which is what I basically stick to (along with rice dishes from the buffet area). I usually find that I don’t get sick when I stick to that. You do have to make sure they fully cook it because sometime they rush & some of the thicker fish is raw in the middle. The fruit that was available at the buffet was often not ripe, especially the melons and pineapple. They did have fresh mango a few nights that was ripe & sweet. The lobby bar was a good place to get drinks if you like coffee based drinks such as Spanish coffees or even just cappuccinos, espressos, etc.... But the “fruit” based mixed alcoholic drinks were not very good as they obviously use mixes instead of fresh fruit. If you don’t mind beer, then stick to that. In addition to the Lobby bar there is a coffee & ice cream bar in the pool area. The ice cream is not very good but when it is hot outside, it still hits the spot. They do make great coffees but make sure you have it to stay so you get it in a ceramic cup. The first time I ordered one to go & it was put in a thin plastic cup meant for cold drinks. The cup was melting in my hand and the coffee tasted like plastic. One major problem with the Lobby bar is that it closes at 11 pm, so the only place to get a drink after 11pm is the 24 hour snack bar. We ate at two “specialty” restaurants, the Mediterranean and Asian restaurants and neither was very good. Unfortunately, sticking to the buffet is your best bet. I do not recommend the snack bar for food except maybe the French fries. GUEST SERVICESOn the last day in the morning (before I ended up getting food poisoning myself), I spoke to guest services to let them know that my son got sick from the hamburger at the snack bar on the 2nd day we arrived and that he was basically in his room most of the time until the second last day. I wanted to let them know so that they could look into the hygiene practices. (They cook the burgers in advance & then reheat them when you order them.) But instead she just dismissed the issue, saying that he likely just had too much sun or drank too much alcohol. He had two beers that night and it wasn’t hot, a comfortable 28 C that day. Plus food poisoning is a lot different than a hangover. Anyway, a very unsatisfying discussion with the hotel’s “customer” services person.My food poisoning ordeal occurred because we ate at the last minute before the buffet was closing for lunch, just before we were to leave for the airport. As there wasn’t time to get grilled fish I just grabbed some rice and some fish from the buffet that was covered in white sauce. Unfortunately I ate it despite not liking the taste - it seemed off, I should have known better. A couple of hours later while sitting in the airport waiting for our Sunwing flight (that was delayed by over three hours) I got very ill, cold sweats & continually sick to my stomach in the airport, which continued on the plane. Not an enjoyable experience. It took a number of days before I could eat again & a week before I felt that I was recovered fully.In mid March I stayed in an all inclusive resort in Varadero for a week & it was so much better in every way. That resort in Varadero is the only reason I may take a chance & visit Cuba again.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily plus snacks
- All drinks (domestic beer & cocktails and house wine with dinner)
- Daily activities
- Evening entertainment
- Hobie cats
- Pedal boat
- 328 rooms, including 48 Junior Suites located in 2 storey bungalows
- 2 Buffet & 3 a la carte restaurants
- Snack bar
- 3 Bars (includes aqua bar)
- Pool (including kids section)
- Games room
- Fitness facilities
- Tennis courts
- Beauty salon (fee)
- Shops (fee)
- Medical (fee)
- Laundry (fee)
- 1 king-size or 2 twin beds
- Full bathroom
- Hair dryer
- CD player/radio
- In-room safe
- Balcony or terrace
- Maximum occupancy 3 adults (or 2 adults and 2 children)
- Ground floor
- Garden view with an outdoor shower
- Max occ. 4, no more than 3 adults
For the Kids - Kids' Club for ages 4 to 12, Baby Club for ages 0-3, Playground, Games room, Indoor children's pool, Babysitting available for a fee (subject to availability).
Resort Location Map
Memories Caribe Beach ResortCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Carretera a Cayo Guillermo, km 9 Jardines del Rey, 67210 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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