Memories Flamenco Beach Resort
- What's Included
- All Inclusive Features
We booked this resort with Sunwing from Toronto to Cayo Coco. The flight itself is roughly 3hrs 30min and this includes a transfer to and from the resort via coach bus which takes about 25min. Check-in: We got to the hotel around 11am and the line was not too long as there was not that many people from the flight staying at the hotel so the process itself was not that bad. Do note that there will be a person with envelopes with your family name containing details on your room and the map of the resort so have someone look for that while you're in line to save time as there is something you need to fill out. Check-in for diamond club is separate to my understanding. You'll get your wristbands as usual and key cards if the rooms are available. The WAIT for your room(s) to be ready is very long since you're expected to have a room at 4pm and you kind of can't really do anything in the meantime with all your stuff here and there. If you're hungry and get there at a time in between meal operating hours then I suggest heading over to the snack bar.Resort layout: Lots of walking. Each building you can stay at has its own perks and disadvantages. You can be near the beach but far from the lobby and buffet (vice-versa). This is not the type where it is one big hotel building with the pool and beach behind.Lobby: It is an open concept type of lobby so it is VERY HOT to sit there and wait or even hang out, obviously nothing can be done about this, but thought its something you should know considering the amount of mosquito bites you will get at night... There is a booth for the sunwing reps and you can always come to book (can find out in the meeting the second day there) or if you have any inquiries they are helpful. WIFI is not free and costs $1.50 CUC for an hour (they accept Canadian currency as well but no coins...change will be in Cuban pesos). Bars: The snack bar and lobby bar are both open 24/7. The lobby bar is very slow at night and sometimes they know you're there and seem to ignore you. There needs to be more staff at the lobby bar at night because its at its peak and people order a variety of drinks that makes things all over the place from blending pina coladas to grinding beans for coffee. The rest of the bars operate from 9am-5pm I believe and had no trouble at all with those. Buffet: I'm used to leaving my room number and be seated, but this resort does it there own way which i feel works well with their layout. When you walk in, you basically seat yourself at a vacant table and someone will be there to pour you water and take your drink orders. BREAKFAST starts from 7am-10am. There are a variety of foods. There are egg/omelette frying stations. There is someone blending smoothies from some fruits to choose from every morning. There is cereal, pastries, yogurt, milk, juices, etc basically everything you'd expect to have at home. LUNCH starts from 1pm-3pm. Everyday there will be a pizza making station with toppings to choose from and the chef will bake it for you. There are some frying stations for fish and shrimps (occasionally squid) and for chicken and beef. The pasta station has a chef that will custom make a pasta to your desire. There is a station with various breads that you can cut and toast. There is ice cream from the tub which you can scoop into cones they provide ( I recommend the chocolate and the strawberry). Plenty of desserts to choose from as well. Some drinks you can order at the buffet include: beer, red/white wine, fanta, coca cola, sprite. One time I was there during the week they had lobster and that was very good. DINNER: 5:30pm-10pm. Pretty much the same stations will be there during dinner as well. What's different will be the selection around the buffet. SERVICE for all 3 meal times are good and staff are friendly.Snack bar: Very packed at peak hours. I like to eat there, but service can be very slow and disorganized. It seems to me that waiters do not take a section of their own in the snack bar, rather are all over the place taking orders then forget which table ordered what. One time I was there, we did not even get our drinks the whole time we were there and yes I know we might as well just get up to the bar right there to order but the waiter did ask us what we wanted. Food is pretty good, I liked the fried chicken with fries. They also have a pizza making station which I noticed people got to take out to the pool/beach with a plastic dish (also can be done in buffet so ask the guy who opens the door).A la cartes: Honestly I do not even recommend wasting your time to try the food here, but for those who want to know, I will provide some input. Reservations are made at a booth in the lobby from 9am-5pm and people do line up there early at 9am. There are 3 a la cartes and you get to eat at each of them once. The food is very SALTY I could barely eat it, let alone finish it. Not a picky eater but this just could not be eaten.Beach: VERY BEAUTIFUL. The resort is located in a secluded area which is an hour away from town so everything is very natural. The clear turquoise ocean and white sand is mesmerizing. You can see fish while swimming, it is amazing. The beach itself is very long and there is lots of space in our area of the resort so no one has to feel crowded at all. As usual wake up early to reserve your beach chairs because they do get taken quite fast. 2 Beach towels are provided per room and can be exchanged for new ones at the club house near the pool. Sunsets are roughly at 7:50pm on some days so be there earlier for some great pictures! Rooms: Spacious and clean. The cleaning ladies take care of them rooms very good and they are friendly people. Erica is very efficient and is always in a good mood when I see her. Stayed in building 9 (3 levels per). Keep in mind there are no elevators (in case for those wondering about accessibility get a room on the first level). Floor 2 of this building had no lights whatsoever in the hallway at night, this is a very big safety issue and someone can potentially fall. A/C is very cold. Rooms have balconies (good for leaving clothes to dry). There is a mini fridge stocked up with beer and coke. A 1500ml water bottle is provided each day.Conclusion: To sum up, all of the stereotypes of Cuba can be confirmed. You get what you pay for and this resort in my own opinion seems fine. *If anyone has any concerns/inquiries about anything or if I did not touch upon a certain subject feel free to pm me*
This hotel isn't a 4/5 star hotel. Food - awful. Me, my partner and friends we met out there all were ill from the food. Cockroaches and ants running across the food and tables as you eat! Staff - if you are willing to tip they will treat you well. However, only 1 in 5 are happy to help and want to be there! Pool area - missing tiles, missing STEPS!! The odd tile I understand but this is missing tiles all over, around the edge of the pool is mouldy and no steps to get in or out. Room - bed is uncomfy, ants in the room for the first week (that bite). Told the hotel about the 100's of ants and they didn't do anything. Only good thing about this place is the beach. You can walk for miles without being troubled. Sea is lovely too. Would recommend the speedboat trip and Pilar beach (anything to get away from the hotel!!) Usually I like to give lovely reviews, however for the price we paid we expected much better. I would never go back here, ever.
This is a great resort. The people that work there a fantastic. They do a great job. BRAVO!!! The food at the buffet was good. The A la carte restaurants were very good as well. I travelled with my wife and to kids. We had a great time. The shows are excellent especially the Michael Jackson show. The beach is beautiful. My only regret is there should have been more huts on the beach. The pools were good also. The entertainment team was phenomenal!! Rooms were clean and descent. We were in block number 4 witch is close to all the services. BRAVO Flamenco and continue the great work. Don't listens to negative reviews.
This hotel is beautiful, the rooms are spacious with balconies (sea view rooms are beyond breathtaking) even if the bathrooms are a little dated, umbrellas, minifridges and safes are provided in the room, as well as extra blankets and aircon. For extra pillows we really had to hound reception, it took three days. When you arrive they will book you in to have dinner at different places, the only place I feel it is really worth going to eat is the Asian place, it was delicious, I could've eaten the meal twice. The snack bar serves great pasta dishes and I have to say the cocktail menu was one of the best Ive seen for all inclusive. I think it is important to remember that 4 or 5 stars in Cuba is very different to 4 or 5 stars in Mexico (this I discovered). Regardless the staff were very good, really appreciative of any tips too. In the buffet many nights we were waiting for even water for a long time and often sat with dirty dishes which wasnt ideal. The pool area was beautiful, entertainment was okay, there was a bank, the shop and bars were well stocked, the groundskeeper would get you fresh coconuts and the beach has got to be one of the biggest most beautiful white sandy beaches i have ever seen. Here you pay extra for wifi and pay for it daily. Excursions from UK travel agents have to be paid for in cash and will get you back about £300 per person for a trip into Havana. Cayo Coco is okay for a week but the more adventurous would benefit from spending time in Havana. Worth noting that some excursions (including one I desperately wanted to do) only run bi-weekly and only if there is enough people on it. In addition there is a tourist bus which goes to a beach (about an hour away) and a market where you can get gifts (about 20 minutes). It is approximately £3.50 for the day per person. Hope this helps you all! PS. room service is all inclusive but with a small charge for delivering it
We stayed at Memories the last week of July 2017. The weather was beautiful and sunny all week! The beach was gorgeous! Full of shells and white sand for miles. The ocean was clean, no seaweed and warm. We saw some fish right off the beach but not a lot. There was free kayaks, paddle boats and a catamaran you could use right on the beach. We saw a barracuda, a sea turtle and other fish while using this. There is also a tour guided catamaran trip out to the reef to snorkel right off the beach for 15cuc each. We didn't get a chance to try this but heard it was great! If you want the free catamaran you must be there at 9/9:30 am to book it or it will be booked up for the day.We had the diamond club so we took advantage of the separate beach with huts, it was wonderful, not very busy at all! We were in building 1 right behind the diamond club beach facing the ocean. Room 1404, it was on the third floor. The location of the building was close to everything I would recommend building 1 or 2 since they seem to be the best locations. Our room was sufficient, the maid did a great job keeping it clean and making designs and animals with the blankets. Now I will agree with people that the beds are hard and you get like one flat pillow. So if there would be an improvement I would recommend it would be update the rooms and get better beds. But it's Cuba so I'm not really complaining. We did find two bugs in our room and some ants, but I sprayed the perimeter of the room with bug spray and had no further issues! We had some tiles not in the best condition in the shower but really not a big deal! Like I said updated rooms would be a great way to improve this resort! The grounds were beautiful, but everything was dry, I guess they are in a bit of a drought so they can't really water the grounds. The gardeners were all super friendly. One got us some huge fresh Mangoes which were delicious! There is also some with pets: a turtle and a tarantula named Lola, which they will let you hold :) The food was okay, it's Cuba so I didn't go in expecting fabulous. I didn't starve there was always something to eat. The seafood and pasta station were always fresh. We had the Asian a la carte which was very good. And the diamond club dinner was good as well. The snack bar pizzas were a big hit with my kids!The staff were incredible! Always going out of their way to make your stay great! Orlando at the pool bar, his wife, our diamond club concierge Yosmel, our maid, the gardener, our waitresses at the buffet were all super friendly and accommodating! Truly these people are some of the nicest you'll ever meet! The service they provide is great! The week we went was actually suppose to be slow but the resort ended up full so there were a few things that they ran out of (cereal, cups) but they did very well considering. The shows at night were pretty typical, the Michael Jackson show was by far the best! The foam party was super fun, ours was held on the beach but it rotates between pool and beach. The pool synchronized swimming show was fantastic! We also met an incredible and friendly family vacationing with us that week and became fast friends! We truly made lots of MEMORIES to last a lifetime!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- All drinks (domestic beer and cocktails, select international brands, house wine)
- Daily activities
- Kids Club
- Non motorized water sports
- Evening entertainment
- Welcome cocktail
- Free safety deposit box
- Mini bar restocked daily with water, soft drinks and beer
- Bottle of rum (to be handed out at briefing)
- Guaranteed 3 a la carte reservations
- Separate bracelet
- Late check out (subject to availability)
- Exclusive access to Diamond Club A la Carte "Elegance Section" at the Florencia Steak House
- Personalized Check-in/ Check-out
- Distinctive Wrist Bracelet
- Early Check-in (subject to availability)
- Late Check-out
- Exclusive Beach Area
- Butler Service on Beach
- Concierge Service
- Private Access to Diamond VIP Lounge
- Luxury Amenities in room
- Beach Towels in Room
- Luxury Turndown Service
- Bathrobes in Room
- Special Daily Food & Beverage Amenities (available in lounge)
- Selected Premium Drinks Menu (available at Lobby Bar/some restrictions apply)
- 10% Discount on Spa Treatments
- Guaranteed 4 A la Carte reservations
- Exclusive area in main buffet
- 624 Rooms
- 1 Buffet and 4 a la Carte restaurants
- 1 Snack Bar
- 6 Bars
- 4 Pools
- Tennis court
- Multi-purpose court
- Fitness facilities
- Spa (fee)
- Beauty salon (fee)
- Conference Rooms (fee)
- Business center (fee)
- Internet access (fee)
- King or 2 Twin Beds
- Air Conditioned
- Hair Dryer
- Safety Deposit Box
- Satellite TV
- Private Bathroom
- Iron & Ironing board
- Garden View
- Mini bar (restocked daily)
- Room Service (fee) (from noon to midnight)
- Maximum Occupancy 4, up to 3 adults
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Memories Flamenco Beach ResortCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Jardines del Rey Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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