Memories Flamenco Beach Resort
Talk to an expert who's been here!
Call 1 888 685 6888
- What's Included
- All Inclusive Features
I visited the Memories Flamenco for the sixth time October 13th to October 20th. Once again it was a wonderful experience! I wonder if the people giving bad reviews even stayed at this resort. Never have I had a complaint. Little things do happen everywhere. The food is very good. The rooms spotless. The natural beach is beautiful and the pool very clean and quiet, excellent service in all restaurants. I have traveled extensively world wide and the Memories Flamenco is my go to place for peace and quiet. I have stayed here solo and with family and will continue to return. All staff are wonderful! Special mention to Double 8, Oscar, Besmolida ( I may have spelled it wrong but she is the housekeeper for Bungalow 2). Lucy the manager is always a presence. I can't wait to return.
Let me start with the good points,Most of the staff are wonderful and cannot help you enough.Pool area, very nice.Mojito man "OSCAR" always there to serve you a Mojito.Now the Bad Points,Rooms, although cleaned every day the standard of the laundry is shocking, Stained bedding, Dirty towels "not the maids faults".Lobby Bar, How is it possible for a hotel that can accomodate 1500 people run out of Glasses when there is only 250 maximum guests.We were getting cocktails in a shorts glass and they were always running out of ingredients especially tonic water.FOOD.....Awful, bland boring. If you like rice and raw chicken and pork then it will be ok, but for me it was awful.If it was not for the Egg man at breakfast we would have starved it was that bad.Selection was minimal.I did not see a tomato until my last day.POOL BAR.....good service but again shocking, only pizza available for a full week was cheese and ham, the 1st week was ok as they had a better selection but the 2nd week awful.Entertainment......Poor but they try really hard and do not deserve me having a pop at them.Beware leaving your towels around the pool, friend of mine had theirs taken away by staff but reception were trying to charge them 40 paso and then told them basically to pinch someone elses towels.DO NOT....go on the moron trip, it was a complete set up by the guide he only took us places that were his mates and we were getting the hard sale everywhere we went and just before we left the guide went and appeared to get a tip.Really upset about this review as i hate giving bad reviews but on this occasion it warrants it.
I am not one to do reviews but however this time I find it necessary.. we stayed here for 2weeks, returning home today.... when we arrived I thought it didn't look too bad of a place... however..Room...very basic considering the star rating, bedding had dried blood stains on which were not changed throughout our stay.. sockets hanging of the walls, mini bar not stocked up daily , towels were changed but again always stained.. on the plus side the safe was free and the maids always done swans on the bed or in the bathroom...Food.. OMG never in my life have I struggled when abroad. I love to try different types of food but after trying for 2 days I could not try anymore.. sickness for 2 days n diarrhoea for the rest of the holiday... in the end I say a MASSIVE thank you to the omelette man who made a lovely omelette and was very friendly and welcoming. Thank God for the snack bar.. hot dog or fried chickenDrinks... a couple of occasions the vodka and gin was WATER.. yes myself and our friends tried it one day just to see ,because our drink didn't taste right.. the spirits were poured out of a labelled bottle too.... the beer was hit and miss.. so a little sprite in gave it a better taste... the coffees also COLD..... gin and tonic consists of gin and water as they always ran out of tonic. Bearing in mind a hotel this size should not run out of anything especially when there was no more than approximately 250 people staying ..Staff... they were friendly or were there??? Could it be so they get tips!!! I am not a greedy person I always tip but throughout these 2 weeks it was getting more n more... the gardeners do a great job making the place nice and the pool man who sprinkles chlorine in daily is also nice too..the staff in the shop need to learn how to smile and I was not impressed at all when I bought 2 tops from there and they tried to tell.me it was an extra12 peso because it was a different colour than the one on display...... don't think so......Pool towels.... beware...... it did not happen to us but to our friends. The pool towels were taken of the bed and the inflatable was left. When this was discussed they were told they had to pay 20 peso each. They refused this and then was basically told "well u take someone else's """. That's bad......in the end they had to TIP to get another one ...Broken white plastic tiles around the pool where my husband slipped and hurt his ankle . I reported this to reception to which she just shrugged her shoulders with a smug lool on her face and asked if he needed medical assistance..... again these plastic tiles are very dangerous and a lot was broken... if children were to fall on them they would seriously hurt themselves.......Would I go back... NEVER.... the longest 2weeks I have ever spent anywhere...... Thomas Cook....u have a lot to answer for advertising a hotel like this in your brochure..... some may read this and thinks it's over the top... but I can honestly say it isn't.. I am.no snob and I have stayed in 2 star hotels before and great holidays.. I am gutted that this hotel has not been good.. I was so looking forward to cuba... best part... LEAVING !!!!!!.
The hotel is very nice, no terrible problems. We did have an issue with our door lock having tissue stuck in it so that it would not lock when leaving but they took care of it intermediately and we had a new cleaner after that as well. Pool Bar: We did not find the Bar tenders to be interested in customer service, but we do not tip after each drink so this may have been an issue. It did not change my tipping however because I have what I have and that should be enough.Pool: The pool was large and clean, it seemed to be well maintainedBeach: The beach is beautiful of course but they could use some more shade areas for sure. There is alot of rock before you get into the beautiful part of the swimming area. PLEASE wear swimming shoes! There are hundreds of spikey urchins in those rocks under your feet. Lots of people were going in without them but I was not willing to take that chance. Once you get beyond that you are fine. We saw starfish swimming right up by the beach, remember that if you touch them to keep them under water or they will die.Both guests and employees need to be more aware of where they put their garbage. A beach is only as beautiful as the people using make it. We saw so many people putting out cigarettes in the sand and leaving their cups lying around to blow in the wind. We also witnessed security accepting alcohol from guests and then just toss the empty cups into the bushes by the entrance to the beach. Not too terribly impressed i must say. Management needs to be more present around the resort so this sort of thing is discouraged from happening.Room: Our room was large and clean and the beds were decent for sleeping. The safe worked nicely with no issues.The gardens were amazing and very well kept. The gardeners were always working very hard to keep the grounds beautiful. The lovely man that walks the goat and cart is never still, He is always working away at something. I was able to hold a tarantula for the first time because he had one with him on one of his evening strolls around the resort with the goat cart.The entertainment is extremely loud but as always it was worth going to see for a few minutes anyway. People need to not smoke under the public areas, it makes it very uncomfortable for those around you. I had more than one asthma attack on this trip due to this issue.Food: The food was fine, typical Cuban resort food, it is not Canadian so don't expect it to be and you will be fine. Over all we enjoyed ourselves and if we were to return to Cayo Coco we would consider staying here again.
What not to say! Amazing place. It's beautiful. Staff are Amazing. From the buffet to the bars and the gardeners. But especially the entertainment team! Entertainment through out the day. For kids and adults. Warm welcome once you arrive. And also everyday wherever you go. The food also, was very very good. I do recommend this resort. I am going back for sure myself. Special thanks to Sharky. Amazing Ahmed. Amanda. Aris. Amel. Orlando. Jose. Carlos. Marco. And all the others! Love you guys, we'll see each other again!!!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- All drinks (domestic beer and cocktails, select international brands, house wine)
- Daily activities
- Kids Club
- Non motorized water sports
- Evening entertainment
- Welcome cocktail
- Free safety deposit box
- Mini bar restocked daily with water, soft drinks and beer
- Bottle of rum (to be handed out at briefing)
- Guaranteed 3 a la carte reservations
- Separate bracelet
- Late check out (subject to availability)
- Exclusive access to Diamond Club A la Carte "Elegance Section" at the Florencia Steak House
- Personalized Check-in/ Check-out
- Distinctive Wrist Bracelet
- Early Check-in (subject to availability)
- Late Check-out
- Exclusive Beach Area
- Butler Service on Beach
- Concierge Service
- Private Access to Diamond VIP Lounge
- Luxury Amenities in room
- Beach Towels in Room
- Luxury Turndown Service
- Bathrobes in Room
- Special Daily Food & Beverage Amenities (available in lounge)
- Selected Premium Drinks Menu (available at Lobby Bar/some restrictions apply)
- 10% Discount on Spa Treatments
- Guaranteed 4 A la Carte reservations
- Exclusive area in main buffet
- 624 Rooms
- 1 Buffet and 4 a la Carte restaurants
- 1 Snack Bar
- 6 Bars
- 4 Pools
- Tennis court
- Multi-purpose court
- Fitness facilities
- Spa (fee)
- Beauty salon (fee)
- Conference Rooms (fee)
- Business center (fee)
- Internet access (fee)
- King or 2 Twin Beds
- Air Conditioned
- Hair Dryer
- Safety Deposit Box
- Satellite TV
- Private Bathroom
- Iron & Ironing board
- Garden View
- Mini bar (restocked daily)
- Room Service (fee) (from noon to midnight)
- Maximum Occupancy 4, up to 3 adults
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Memories Flamenco Beach ResortCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Jardines del Rey Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.