Memories Flamenco Beach Resort
- What's Included
- All Inclusive Features
I was recently at this resort March 4-11. I travelled with friends and family. I paid full price (single rate) and did not receive the best service for the issues we experienced.Room (#2706) - not well maintained/cleaned. My room smelled like urine in the bathroom and the mattress smelled like urine too. I advised the front desk. It wasn't until day 3, they "cleaned" the bathroom and changed the mattress. The mattress was changed but the smell in the bathroom was still there. I had to clean the bathroom myself. This is no vacation if you have to clean the bathroom yourself. There was water back up from the shower drain. This was not corrected during my stay. My friend/family stayed next door to me, had worse experience than my room, water back flow, mold in their room etc.... The beach is fantastic!!The resort could've been maintained in cleaner manner. I have been to other resorts in Cuba and for what i paid, it wasn't worth the money. Also, at night, there could be more lighting on the resort ground. Health & safety concern. Would i return to this resort? No. I would go back to Pullman Resort (Cayo Coco). This resort is worth the full price.
My family and I travelled to Cayo Coco Cuba for Winter break, March 14th to 21st in the hope to have another great experience in Cuba. I have been to Cuba on 5 separate occasions over the years, none of my experiences in Cuba have failed quiet this badly. This Resort is a stain on the Memories brand mostly to do with a lack of maintenance and poor management.We had 2 rooms and where housed on the 3rd floor of the first building. At the time when I booked the room, my husband and I had selected an upgrade to a Junior Suite Balcony Ocean view and our kids had a Junior Suite Terrace Garden view however the rooms we received where identical, with the exception that our room was not equipped with a hair dryer or coffee maker, as advertised. After seeing the room, my husband returned to the front desk asking to be moved but was told there were no other rooms available. In the ‘Junior Terrace Suite’ where our kids stayed, the toilet was broken which we had to make several calls to the get maintenance to fix, to the point where the maintenance guy ended up simply showing my daughter how to fix it herself. The sliding glass door in their room was also broken and could not be opened and there was a hole in the ceiling and bugs in their room. We also had to complain 3 separate times about the lights not being turned on at night on our floor of the building. For the first 2 days of our stay, there was no running water on the resort. Water was restored late in the evenings however there was nothing posted that explained the maintenance activities being conducted, there was no time frame in which to expect the water to be turned back on and there was no sanitizer or hand wipes provided in any of the washrooms. As a result, during lunch the buffet restaurant ran out of cutlery and guests were scrambling to find something to their meals with. On the 20th and 21st, the hot water broke in our building and several others on the resort. Again, no notice was posted and guest services were unable to tell us when the hot water would be repaired. As we were departing the 21st and not had an opportunity to shower for some time, we asked for a late check out so that we would have a better chance of being able to do so before we left. They offered us 3 extra hours however to receive this accommodation, I would be required to sign an extensive liability waiver for the hotel, which after reading I refused to sign and was denied the service.To add to the water issues in the rooms, the water pressure on our floor between both the rooms was non-existent. My son best described it as ‘misting and not showering’. On the morning following the March break rush, we awoke to notices on our door about the reservation of loungers by the pool, how it was prohibited and that guests would be responsible for the replacement of towels with a charged of 20 CUC’s. With no signs at the pool with regards to this policy, the only literature on this was mixed in with other hotel leaflets in our rooms. When we arrived at the pool, we were shocked and angered to witness the Manager of the hotel, Diego Pindado, personally removing towels from the poolside, several times of the course of the morning, while in turn leaving behind personal items, cause of course that would be theft. At a resort that caters to families with young children, to think that any individuals would be present at the pool 100% of the time is ridiculous. Instead of engaging the remaining guests on the concerns above and making an effort to make their stay as enjoyable as possible, Management chose to further alienated his guests by the enforcement of this policy without prior warning causing undo stress on families, forced them to either pack up all their belongings anytime they left the poolside or spend their vacation juggling shifts to bring kids to the snack bar or washroom. The lack of empathy and forethought on the part of Management and his ‘lesson’ to the guests of this Memories Resort shows me how little experience he has and how poorly placed he is within the Memories Resort organization. Even with the difficulties we encountered during our stay, the Cuban people working at the hotel where a bright spot on an otherwise disappointing holiday. All members of the general staff we encountered where as warm and welcoming as ever. Our deepest gratitude to Saiy from housekeeping for all her efforts, Suley in the buffet for her warm smile and great service, Divan from the kitchen for his amazing food and personal touch, Yovani from the pool for all his hard work in making the pool clean and comfortable, to Hillary from the lobby bar for her kind service and Dayna from the front desk for all her assistance and calm professionalism.
We stayed at the Memories Flamenco Beach Resort from Feb 24 – Mar 3. We upgraded to Diamond Club when we booked our vacation. Lesson # 1. Do not under any circumstances upgrade until you get there and here is why. We found out that we were at the furthest building from the beach and any of the restaurants and bars. There were two buildings facing the beach and ocean and close the diamond club beach area and bar and the majority of the people staying there were not diamond club members. They advertise that there is no ocean view and only garden view and that is not true. There are some that are ocean view. Our upgrade was supposed to include premium drinks and we could only get baileys in our coffees 3 of the 7 days we were there. In most cases they said they didn’t have any which was a lie. Also, they said all diamond club members get king size beds which was not the case. The snack bar was supposed to have burgers but they only had them for 3 of the 7 days we were there. They did make personal pizza but it was overcooked every time I had it and I saw a lot of people returning theirs as it was burnt. The al LA cart meals were horrible. I had to walk away from 2 of the 3 I had. So if you’re going there for the food don’t bother.On the other hand the resort was beautiful. The flowers were in full bloom no matter where you walked on the resort. The rooms were clean and spacious. The beach area was awesome but you would expect that from Cuba as they have the best beaches in the world. Best of all was the staff. They were amazing and I would go back to that resort because of the staff there. Didn’t go on any excursions so can’t help you out there. I did hear a few people talking about a few of them and they seemed to like them.So in closing, I would suggest you upgrade to Diamond Club when you’re checking in that way you can ask for what you want before you pay for it. Like king size bed, being close to the beach and getting premium drinks.I hope this helps anyone who is thinking on staying here.
Currently staying here and have no running water in our room plus another couple.Would think that a resort of this kind wouldn't be an issue but obviously it is as they're offering us an upgrade to another resort....and Iberostar resort!!Don't waste you time and stick to chained resorts.
The good, the bad and the ugly! The Good– The public area of the resort was fantastic. Clean well, cared for and very beautiful. The pools were very nice, the beach one of the nicest that I ever seen. The grounds were very welled looked after. The BBQ for the Diamond club members on the beach was the best food on the resort. I was not a diamond club member, so I had to bribe to get a good meal. Very good Pork BBQ, the hamburgers were hot, the rest of the food was good. The Bad – The food was a disaster. I gave up on breakfast on day 3, the lunch menu was no better. Once I discovered the BBQ at the beach I had no worries about lunch. The supper menu was a mess too. It was hard to find something hot. The only things we agreed on was the Pizza station made fresh, in front of you. The pasta station was also very good. The a la carte was just as bad, the worse steak ever! What a farce and this could easily be fixed. The 24 snack shack was gross. When they said that the food would be different in Cuba, I had no idea that it would be this bad. The tipping here is out of control. The Ugly – The accommodations. Where to start. We had a 1st floor room, with Two double beds instead of a king. We were cool with that, no big deal, it just means more snuggle time. The patio door did not lock, someone had smashed it off the door long time ago. There was a big gap under the door that let in all kinds of creepy crawly. The 1st day I killed a spider the size of beer can top. The rest of the week was a bug hunt before bed. The shower did not work. By day 4 and a few complaints later, it was fixed. No hot water. It was cold every day until it was time to go home. Hey! we then had hot water. We had to use the tub, but the stopper did not stop the water from running out. There was a dirty plate with some food left on it, in the hallway floor for most of the week. I guess it was the restaurants problem to move it. Gross. AC worked some of the time. The toilet was not bolted to the floor properly. You had to be careful when sitting on it. Here is my last complaint, The bed sheets were not change after the lasted guess had left. The double bed we slept in look like clean sheets, until on night I had too much to drink and was snoring and had to move to the other bed. I pulled the sheets backed and there was fresh blood stains all over the sheets. I went from drunk to sober in a few seconds. What the hell! Comments: Don’t get me wrong we had a good time we made the best out of a bad situation. We met a lot of great people and had a blast with them. We were up to 2am almost every day. They made this vacation for us. Memories Flamenco did not. This is not a 4 star plus resort. Far from it. To call it a 3 star is pushing it, a 2 star at the most. I hate to see what the travel magazines call a 3 star. Would I recommend it. No! Save your money go somewhere else!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- All drinks (domestic beer and cocktails, select international brands, house wine)
- Daily activities
- Kids Club
- Non motorized water sports
- Evening entertainment
- Welcome cocktail
- Free safety deposit box
- Mini bar restocked daily with water, soft drinks and beer
- Bottle of rum (to be handed out at briefing)
- Guaranteed 3 a la carte reservations
- Separate bracelet
- Late check out (subject to availability)
- Exclusive access to Diamond Club A la Carte "Elegance Section" at the Florencia Steak House
- Personalized Check-in/ Check-out
- Distinctive Wrist Bracelet
- Early Check-in (subject to availability)
- Late Check-out
- Exclusive Beach Area
- Butler Service on Beach
- Concierge Service
- Private Access to Diamond VIP Lounge
- Luxury Amenities in room
- Beach Towels in Room
- Luxury Turndown Service
- Bathrobes in Room
- Special Daily Food & Beverage Amenities (available in lounge)
- Selected Premium Drinks Menu (available at Lobby Bar/some restrictions apply)
- 10% Discount on Spa Treatments
- Guaranteed 4 A la Carte reservations
- Exclusive area in main buffet
- 624 Rooms
- 1 Buffet and 4 a la Carte restaurants
- 1 Snack Bar
- 6 Bars
- 4 Pools
- Tennis court
- Multi-purpose court
- Fitness facilities
- Spa (fee)
- Beauty salon (fee)
- Conference Rooms (fee)
- Business center (fee)
- Internet access (fee)
- King or 2 Twin Beds
- Air Conditioned
- Hair Dryer
- Safety Deposit Box
- Satellite TV
- Private Bathroom
- Iron & Ironing board
- Garden View
- Mini bar (restocked daily)
- Room Service (fee) (from noon to midnight)
- Maximum Occupancy 4, up to 3 adults
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Memories Flamenco Beach ResortCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Jardines del Rey Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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