Pestana Cayo Coco
- What's Included
- All Inclusive Features
Flew out on the 10th of january so still currently here so its an honest review. First impression which was wednesday afternoon/evening was oh my god its busy! Went to the buffet for dinner at 7.15pm and it was packed you qued for almost everything struggled to find anything decent to eat ended up with overcooked burnt chips and some salad was extremely noisy but we thought we have just had a 10 hour flight and it could just be because we was tired so thought we would give them the benefit of the doubt. Im not going to drone on about it but the good points was the beach had a good couple of days of sunshine but thats it although its picked up today.Bad points- beach bar you have to pay for certain food like lobsters and steak.Pizza you had to que up so never had the chance to get oneBeach towel hut if you need to change them go first thing as they always run out in the afternoon sometimes the towels were late being delivered Rooms wasnt great felt unclean and if you like looking at nothing and into other peoples rooms then thats fine the block we was in was very noisy people walking past shouting and waking us up at 3am curtains didnt close so had to be clipped together at night pillows were hard and thin ended up with back ache from the mattress.Internationl branded drinks you had to pay for which never stated in our brochure.No milk or sugar in our room and if you didnt finish your bottled water that day it wasnt replaced.Indian a la carte was horrible same as the buffet there was barely anything to choose from i struggled and i can usually find something to eat.Legs were covered in bites by the 2nd day.We have ended up transferring to the memories after 4 days best choice we have made and now enjoying our holiday
Spent two weeks at xmas at prestana brilliant two weeks staff could not do enough for you and every-one made you welcome. Christmas Eve buffet was brilliant was like 5 star presentation best I have ever seen and Christmas Day dinner was in waiter service restaurant magnificent in Portuguese . I have mobility problems and was given a beautiful room in block 1 which was half way to beach and half way to lobby entertainment and restraints was really pleased and I had sea view. I always found something to eat and could get full English breakfast with bread that had just been baked.the entertainment at Christmas was great really enjoyed my stay . Will be bookin g again for next Christmas
HiWe have visited Cuba at Prestana Cayo Coco from 27.12.17 until 10.01.18I like to start with what is good: The beach is amaizing ...the best ever...clear bleu water ...7 stars in my opinion Apart of the beach...i think that the staff is nice as well and the drinks !!! The do have very good proseco, white wine , red wine...rom..coctails...all of them really good quality!!! The hotel is 4 stars at Thomac Cook ...but actualy is more like a 2..3 stars hotel ...the rooms are not very clean or nice ...i had to pay 200£ extra for a see view room ...and the room was still poor...like a 2 stars hotelThe food for me was ok...but very boring...al the time the same ...just a few fruits...no lemons on site ...we have to wait some time 30 min for a fresh grill of chiken or beef...breackfast poor...lunch ...really bad ...dinner some time was ok ...some time not reallyA la cart restaurants...only the cubanes and portughez we like it but we visited only 1 time each Any way ...the wether was good only for about 8..9 days ...the rest was very cold...like 16..17 and windy ...so i ll never go to Cuba in january!!!If you like a very spectacular beach ...and you do not have any aspectations from the ressort ...i recomand this place...if not ...try a 5 stars ...maybe will be like a 4 unlist ...Me personaly i do not think that i ll go back at this resort ... but how knows!!!Thanks
We went there for two weeks including Christmas and New Year and it was great. I just cant believe the other recent reviews, most of this guys been there at the same time as us and of course there was few slight issues, but come on be real. Cuba is developing country suffered recent hurricane disaster and you should appreciate how much they done in such a short period of time and maybe learn something from this hard working people. I will not even go into expressing my anger at some of the guests treating the stuff like idiots, do you really think you are better because you speak some english or french and can afford a week in Cuba? Shame on you. And now my review: We arrived few days before Christmas, greeted by great Norma :) at the airport (you can exchange some currency at the CADECA at front of the airport as the rates are better than a hotel CADECa and way better than reception) The transfer to the hotel took only 20 minutes so its just enough time to look around and unfortunately the damage to the trees etc were significant but thats reality and still looks great and real. The hotel stuff greeted as with some live music and some drinks which was great. After booking in which took like 20 minutes our bags were transferred to our room (FYI the guys got 1CUC tip). The room was in one of the buildings next to the beach, very good size, clean. The slight issue was the lack of hot water and the patio door was difficult to lock but hey thats not the end of the world. After unpacking some of our stuff we went to the beach for a quick walk as it was already dark. We had a nice chat with security guy looking after the beach bar and went for dinner to the buffet. The food was better than expected, good choice, some made to order but the coffee was not great so from the next day we always went for a coffee to the bars as they serve reasonable good coffees there. The next day after nice breakfast including fresh omelette and smoothie made to order and coffee at the bar I went to the reception to ask about the hot water and patio door to be sorted but after having a laugh with the receptionist about the situation we got different room in a building just behind the pool, very close to the main building which was great. This room was even better, slightly larger on the high ground floor with south facing balcony.The towels and bedding was changed when requested, we asked the cleaner not to clean the room on several days as it was not needed so she can have less work. When want the room to be cleaned she always got 1Cuc tip. Every time the room was cleaned we got some fresh flowers and some nice touches like flowers made of bedding etc which was nice. We didnt use the pool much as the ocean was way better and warmer. The Havana trip booked with Thompson and catamaran trip with snorkeling plus swim with the dolphins (booked with Sunwing as it was cheaper) was great. The best activity was the scuba diving with the guy called Louis who runs his training in the hotel pool. BTW he is really great guy as we find out during our stay. Another person to mention and say thank you for great conversations is Alexis the pool life guard (if you see him please say Hi from polish couple from Cambridge :)). Also we took the apparently extremely dangerous trip to the mainland according to the other reviews, other guests and sources and we have done it on the scooter rented from the hire place at the front of the hotel (30cuc/day plus petrol) and that was amazing. We went as far as Moron the nearest town where most of the hotel stuff lives, the trip around the island and to the mainland took as all day and was a pain in the a... at the end but was well worth it. When you notice people coming out of the houses to have a look at you, you know you are seeing real Cuba and real people and I promise you will be in shock and I will not even try to describe what we saw but it was bad. This will make you think how lucky you are and if lack of hot water is not real issue or you are just spoiled and do not appreciate what you are taking for granted.The on site a la carte restaurants are good as well, our favorite is the Cuban, second choice Italian. The beach grill and pizza shack is great as well, you have to wait for 10-20 minutes for your pizza or grilled fish or meat but it is worth it as all is freshly made to order. Also the pasta in the beach restaurant above the shack is great as well so on several occasions that was our choice for lunch after enjoying the free catamaran trip or kayak hire offered by the hotel for free. And now few words about the beach and ocean: it is simply great :) few minutes walk to the left or to the right and you are on your own or if you too lazy to walk you can ride a horse even without any previous experience (25cuc for I think 45 minutes). Word of advice re shopping, the hotel shop is slightly more expensive than airport shops and the choice is smaller. If you want to buy some good cigars at good price and you dont care how original they are you may talk to the life guard at the beach but this could be just a myth.... who knows :). The local market (its not real, its for tourists only) which is like 5 minutes walk from the hotel (just take left when you get the to road) is not really worth the trip and if you go there and want to buy something talk to the sellers and you may get some substantial discounts. The gardeners, cleaners etc cant use the bars and facilities in the hotel so you may grab a beer or some drinks and share with them (discreetly) and this could be a beginning of great friendship as it was in our case. FYI, before you go, buy some chocolate bars, some sweets, some pencils, coloring books, sanitary towels, paracetamol, t shirts, used mobiles the hotel staff will really appreciate any gifts. The tips are important as the money pays the bills but shops in Cuba are empty or non existing and that's not metaphor - that's reality so gifts are sometimes more appreciated than money. If you have any questions please leave a comment and I will try to answer if I have a chance. I wish you all great holidays in Pestana. A.
We are here now at the Pestana for a repeat trip -our favourite Cuban resort . We were eager to return and see our Cuban friends and how they have fared following Hurricane Irma . For all those reading horrible reviews and worrying about following through with your plans worry no more I assure you things are great ,in fact I would say I’m some areas even better than before. With the damage they have endured and the tremendous hard work they have done to bring the resort back to life it is unbelievable . The food is excellent ,we have experienced no water problems (I understand they had some issues when they were first back to full capacity -that must be resolved ). We have no issues with line ups or getting a beach chair nor a towel nor a palapa at the beach . the beach is as nice as ever , the water as gorgeous as ever and the people -well the people just make their way into your heart always eager to please and make your holiday the best they can . so glad we were able to come back . I shall post pictures when I am home again
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, Lunch and dinner daily
- 2 a la carte dinners per week (reservations required)
- Selection of domestic & international drinks
- Daily sports & activity program
- Non-motorized water sports
- Nightly entertainment
- Mini Club
- 508 Rooms
- 2 Swimming pools, including kids pool
- 4 Bars
- 1 buffet and 3 a la carte restaurants
- Beach grill
- Snack bar
- Conference facilities
- Business centre
- WiFi (fee) (in lobby area only)
- Tennis courts (lit)
- Fitness facilities
- Spa (fee)
- Beauty salon (fee)
- Games room
- Table tennis
- Medical service (fee)
- Air conditioned
- 1 king or 2 3/4 beds
- Cable TV
- Hair dryer
- Mini Fridge
- Balcony or terrace
- Safety deposit box
Resort Location Map
Pestana Cayo CocoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Carretera Cayo Guillermo, km 9 1/2, 69400 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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