Pestana Cayo Coco
- What's Included
- All Inclusive Features
I have been to Pestana from may 13 to the 20th , my first time in this hotel, since we took off late for Montreal we arrived late so no open restaurant beside the snack bar near the lobby, some fresh fries did the trick. I got a room in block 2 , not what I requested from my agency, I need one kind bed got double, they said come back tomorrow at 10, I did and got block 10 , far but quite, didn't mind because the balcony was way better than the previous block they have walls, I got bars so much brighter and spacious and honestly perfect view! Went to Cayo coco for the amazing beach and never expected great food, I always find something to eat, fruits and fish and I am happy, but this one was a bit disappointing, shrimp over cooked all the time.... the bananas are just delicious it helps to have some extra if you don't want to bother going all the way back to the buffet at lunch time, you can enjoy the beach which was amazing and beautiful, I enjoyed my morning walks every morning at 7 am.The staff is just great all of them, Miguel at animation made sure to get you involved in all activities... very friendly.At costumer service you have Ubisnel, best of all, he will do everything for you to make sure you're stay is the way you expect it to be, you can ask him anything you want, he will make sure to provide, always smiling and take his job really seriously! But then again, they all smiled at you and greed you with Ola, Mosquitoes are the worst and there is nothing you can do about it, you can take whatever repellent you might have after bite some Aloe vera, get something really strong with you, some allergy medication, band aids, you might get cut while walking in the water because of the shells.
We've travelled to the destination with Thomas Cook. Arrived the hotel on 30th Aug between 4-5pm. The animation team welcomed us with Cuban dance and song. Initially we have been directed to the room which looked like Irma was already there. Went back to the reception and got a key to another room. This one looked much better. Let me start from bright sides :- fantastic wide beach with white sand. Clear blue water in the sea. - free catamarans and water bikes for hire. - plenty of sunbeds - nice entertainment . Good professional animation team. hmmm...that is it :0(average :- room bit vintage but fairly clean with good aircon. - nice green area with plenty of trees . - quite nice staff . But without any fireworks. below expectations :- food wise: for someone who visited i.e. Dominican Republic the food in Pestana reminds poor 1 star hotel restaurant. In example the only tomato I have seen was a on the ketchup label. No fresh vegetables , very poor chioce of fruits , salads etc. Everyday the same . The main restaurant had an aircon for first 5 days. Last couple of days before evacuation there was very hot and when I went to ask why they shown me the aircon panel with temp set on 33 degree! TBH outside was cooler ! I thought to myself well... if the food is crap I should be able to at least eat this in nice environment. But Thomas Cook rep brought me down on the ground saying " we should not upset Cubans" - drinks - soft drinks I limited myself just to the pure cold water. No fresh juices or even lemon made the alcohol drinks taste horrible. - swimming pool. OMG ! One swimming pool with min depth 0.25m to max depth 1.25m definitelly not for swimming . The second one was with the bar. I never ever will understand why this has been invented to let people have a drinks in the swimming pool? They are standing or sitting in the water, drinking , smoking and... peeing into the pool!!! Whilst the other are bathing and diving ! That is disgusting !I wouldn't even put my foot there. Fortunately the sea was very calm and good for swimming. After 7 days the hurricane Irma interrupted our stay in Pestana. We have been evacuated to Varadero on Thursday. On Friday night Irma arrived to Cayo Coco and distroyed the hotel. We are very sorry , honestly. We have been accommodated in Star Fish hotel in Varadero. But this is a different story.
Was in here from 27/08/2017 for 10 days untill we were moved to veredero for the huricane irma.. What can i say my happy place is cuba and this is one of them... Perfect every1 so helpfull.. Pool spotless bars clean and friendly and quite a large complex.. Hoping to go back next yr if up and running again
It's taken a little while to confirm damage to the Pestana but discovered this pic and given all the queries thought I'd post as my partner and I have very happy memories of the Pestana (getting engaged there) and concerns about all the friendly and dear staff who made our holiday a fantastic one. We were going back for our honeymoon but don't think it will be possible now.
At last why ? Because this wasn't the hotel we had booked . But we got moved here after 24hr in a hell hole. This hotel the pestana was so nice food was great staff were lovely beach and pools really good. Only down side was we only had two days here. Why well a little thing called Irma came and we had to be evacuated but the two days we had here at the pestana were amazing
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, Lunch and dinner daily
- 2 a la carte dinners per week (reservations required)
- Selection of domestic & international drinks
- Daily sports & activity program
- Non-motorized water sports
- Nightly entertainment
- Mini Club
- 508 Rooms
- 2 Swimming pools, including kids pool
- 4 Bars
- 1 buffet and 3 a la carte restaurants
- Beach grill
- Snack bar
- Conference facilities
- Business centre
- WiFi (fee) (in lobby area only)
- Tennis courts (lit)
- Fitness facilities
- Spa (fee)
- Beauty salon (fee)
- Games room
- Table tennis
- Medical service (fee)
- Air conditioned
- 1 king or 2 3/4 beds
- Cable TV
- Hair dryer
- Mini Fridge
- Balcony or terrace
- Safety deposit box
Resort Location Map
Pestana Cayo CocoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Carretera Cayo Guillermo, km 9 1/2, 69400 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.