Pestana Cayo Coco
- What's Included
- All Inclusive Features
If you want to sit in the middle of no where just by the pool for a week or two this is the hotel for you. We spent a week and felt this was more than enough. There is nothing other than hotels nearby and a small market. The hotel itself is ok, but not 4*. We booked with Thomas cook and hoped to go on some trips as we like to be out and about but the one we wanted to do was cancelled and the other was "too far to go" so we found this place a bit too remote for our personal taste.Do the catamaran trip, a bit of snorkelling and a boat journey with a great set of other holiday makers really made it the best part of the holiday. We saw turtles and lots of fish.The food - was not very good, nearly always cold cold but if you get from the grill it is freshly cooked in front of you, otherwise they have microwaves to heat it up! They have a snack bar as well which serves burgers if that's your thing. There is a pizza and grill which didn't have opening times and we only stumbled across this by accident, its lovely freshly cooked but there are big queues so be prepared to wait. Next to the pizza grill there is the ranch - this has some of the buffet food in, its lovely and quiet and the food just seems to be better not sure if its just because its away from the chaos there's not as much selection but still nice. We didn't know this existed either until another guest told us. The room - basic and clean, we had mould growing on the bathroom and a technician came and looked at it once and never returned, we were ground floor and the lock on the patio door just fell out, as they do.. we had to complain to our rep as we rang reception twice who told us to just go out and they would send someone to fix it. Even though the room was ground floor and anyone could have gained access to our room. The receptionist at this particular time was the rudest man I've ever spoken to - Norma the Thomas Cook rep sorted this immediately. The maid replenishes bottles of water each day which is great, our fridge was the noisiest fridge I've ever heard but for the sake of ice cold water it was worth it. The beds are not comfortable either.Drinks - the only premium drinks I saw were martini and beefeater gin, the rest of the drinks alcoholic, were cheap and I'm not sure how much of it actually contained alcohol. The queues for the bar were long and certain people would stand at the bar getting priority over the other guests, I presume it was down to the tips they had been giving. The hotel itself is very poorly lit, we stayed in block 10 and you definitely need a torch to get around.Entertainment - 30mins of kids entertainment, 20mins of salsa and then half an hour of other entertainment, which all surrounds the reception area. Definitely the worst hotel entertainment I've ever known, no background music which would have made such a difference to the atmosphere. The Staff - all seemed friendly, although for the slightest thing they expect a tip. We always tip but I think a tip is for good service not an expectation. We strangely got approached by other staff trying to sell bracelets to us just outside our hotel room door.For us, we wouldn't return here, everything seems so dated or not looked after for somewhere that apparently hasn't been open for so long. I've never known a hotel have a customer relations department to deal with complaints, which says a lot. As a fellow guest said, its Benidorm in the Caribbean. There is so much that could be done with this hotel to make it so much more but whether they will or not is another story, for the price we paid, we got to enjoy sun and the beach which was what we needed but a week was more than enough.
We've just returned from a last minute first trip to Cuba. It was last minute as we'd hemmed and hawed over many, many warnings against food/lodgings compared elsewhere. Upon reflection, we've stayed in hotels in much poorer shape all over North America and have eaten poorer food on American cruise ships. We were pleasantly surprised by the room, the grounds and the food. Our room 6311, was very nice and was sparkling clean. Our maid, Odalis, was lovely. We were given a room in Building 6, which is close to everything. We had a standard room and requested//received a third floor room. From our balcony we could see much of the ocean, which was a lovely surprise! We had two doubles instead of a king, but we pushed the two together and it was just fine. The beds were hard but bug free and comfortable for us. We had a huge deep bathtub and a hand held shower. Our room did not have a bracket for the shower. We did get mixed responses: one from the front desk, who said it would be repaired and one from our maid, who said that there were none in our building. We trusted the maid and I laced the shower head behind the metal bar, which is attached to the tile surround and it was functional. Not perfect, but fine for one week of our lives. The balcony was big and clean and equipped with a table and chairs. As well, we had a table and chair in our room. (We never saw a bug in our room. Perhaps they are taking previous concerns to heart. We did smell and see spraying on the grounds twice in 7 days. )The safe was functional and a great asset for storing valuables. The fridge came stocked with welcome beer and soda, just as it says on the website. As well, a large bottle of water, which you continue to receive daily, with maid service. You can request more water at the bars or from the front desk, but it is not always available. I would highly recommend bringing a water bottle from home and you can have it filled in the restaurants and at the lobby bar.The grounds of this hotel are beautiful. So many palms, flowers abound and they are even planting new. The gardeners are always hard at work. The beauty of the resort starts in the entryway and into the lobby. We loved the open air and how they've incorporated vegetation, and water pieces as well as the lighting at night is stunning. The buffet was good and had 3 large sections as well as a grill and two bread stations. No, everything does not taste exactly or even similar to as it tastes at home. That's because you are not at home. We highly recommend the bread, cheese, fruit, fish, chicken, rice and beans, omelettes/eggs and ice cream. The vegetables are often canned, but fine tasting. They try very hard to offer things that will appeal to the masses. Breakfast was our favourite. There were some issues with temperature of the food in the trays. Perhaps that can be improved upon with enough people's suggestions. The a la cartes were good and fancier than cafeteria-style dining at the buffet. As well, since they are smaller, the service is more attentive. We were allotted 3 for our week stay and tried all three. Our favourites were the Portuguese and Italian. Get the chocolate fondant, which was offered at every a la carte! My husband was disappointed with his shrimp dish in the Cuban restaurant, only because it was cocktail shrimp and he was expecting it to be the same jumbo shrimp offered in the buffet. The cocktail shrimp didn't taste good and was rubbery. While we were in the Cuban restaurant they had a lovely Cuban trio come in and sing. I don't know if that is commonplace or not but they made the dinner!The pizza oven and BBQ at the beach, as well as the hot dog/sandwich stand was brilliant! I would recommend anything there and to getting to know the staff that mans the stations, as they are lovely. As well, everything we ate at the snack bar was good. Even their attempt at replicating poutine was quite good. The evening shows were fine-quite standard all-inclusive shows anywhere. We would have liked to see more singing, but that is personal preference. We were also hoping that once during the week they would have taken the cover off the piano and had someone play. I hope it does get played sometimes. The lobby is the gathering place in this small resort and an in house piano player/lounge singer would be such a lovely addition to the nightly social after the show finishes. The front desk staff were helpful to their ability and always pleasant. Our check in was quick and efficient. You can make change, get more water and ask for room upgrades and changes if they have it/are able to.The bartenders all worked very hard and aimed to please. They all tried to make connections with the guests. They didn't flinch at filling up Bubba kegs, even though we felt it should be limited due to inventory and lineups. In any case, bring your insulated mugs, but consider the coffee sized ones and make the two extra trips to the bar. Our favourites, Luis, Yuniel and Yohany(?) at the beach bar made our trip so special. Ricardo and the other beach attendants/lifeguards, who work in the hot sun all day to make sure everyone has a beach lounger and who pick up after those who litter and throw their ciggy butts in the sand, should not be forgotten at tip time. They are helping to beautify the beach and to preserve our planet. Muchos Gracias! ** A note about palapas: in 7 days we obtained 2. Those were because my husband woke at 6 am to obtain them. We felt obliged to remain under them for most of the day/ save short walks and bar/bathroom trips. We decided to do this based on seeing many sit empty for hours on end. Please be considerate and use them according to need. There were many shady spots if you let the attendants help you find them. Sharing is caring!We were told to bring soap, hand sanitizer and toilet paper and place it in our beach bag in case of them running out, which we did and were glad we did so. We noted many times, that that although the bathrooms were cleaned, and had gorgeous hibiscus flowers gracing the countertops, they had run out of soap. This is not good and as well, it is in violation of health codes. On our last day however, they were passing out surveys at breakfast and were performing an inspection(we literally saw inspectors walking the grounds). Is this commonplace weekly or was it as a result of complaints? We don't know, but it is hopeful. ***A note about patience. At least once a day our enjoyment was spoiled by bellyachers who always seemed to find something to complain about. Yes, you must lower your standards when visiting Cuba in some respects. But look to all the things Cubans do right: environmental conservation(AKA if you don't ask for sheet changes and fresh towels every day, you don't get them) intermittent and limiting internet(AKA having a conversation, family time, learning about other peoples culture, engaging with strangers) bread, cheese, rum, coffee con leche, dancing, singing, embracing, exercising, playing sports, reducing/reusing/recycling to name a few. You are on vacation and as a guest in someone's home, would you seriously think it fair to make a mess, say treading mud and sand all over the floor and then blame the host for not attending to it quickly enough? Would you expect people to nitpick and judge the small flaw in the grout in your shower, nicks in your walls, a chip in your tile floor, an unripe piece of cantaloupe for goodness sake? The lobby bar coffee is incredible! The lovely staff make delicious drinks, cappuccinos, espressos, and cocktails each day. They often had little biscuits each morning. Service with a smile. Gracias!The beach speaks for itself. That alone is worth the money you pay. The water can be as clear as glass or plenty of waves. We experienced it all in 7 days. Book your stay, go with an open mind, let things you don't like slide off your back as they will likely be outnumbered by the things you love.
The hotel is made of many blocks of rooms but is not too big so you don't really wait for anything too long (only the normal cuban delays...). The reception is fantastic for Dayana is the best and knows how to welcome you with charm and efficiency. We must also mention the great animation job done by Nayarit (I hope it's well spelled) she is so warm and knows how to make you participate with fun. Customer service is outstanding due to the great efforts of Ella (most beautiful woman in Pestana). Some waiters in the buffet such as Pedro and Jordan (not his full name) need a special mention for their attention to rapid and personal service. The beach is immense since the infussion of sand and the waters are clear with different hues of aqua and greens. The food is good, not great but you wont go hungry (only the milk was not to our taste, so no cereals in the morning). The specialty restaurants are a plus and definetaly worth the detour (they have improved). The rooms are clean and very well tended if you leave a special gift (I use chocolat bars - Cadbury or Hershey - They don't have sweet chocolat so it's always a treat they appreciate). The room comes with a small fridge but it is not stocked - you must find your own refreshements with the exception of a large bottle of water every morning. This was a worry free vacation because the service is complet.
Had a great time , very friendly staff , Norge , the bartender at the pool bar makes the best Pina colada in all of Cayo Coco ! Met lots of friendly people from different places , lots of French people , some very nice , others think they are entitled ! Day trips were fun , I highly recommend the Jeep Safari & the dolphin swim ! Beaches are spectacular! Resort is clean , small enough so that your not walking miles to get to the lobby or beach . I would go back in a heartbeat !
We were a group of 5 visiting Pestana Cayo Coco week of January 29. We had good and relaxing holiday. Staff are professional ,and always friendly and accommodating. Hotel layout is the best we have seen so far in Cuba! Everything is close ; it does not really matter where your room is located. Food is generally good ; lots of choice, but could use some "tips" as how to prepare meals. We did not find buffet so noisy as some other travelers. Every night we sat at the back of the buffet room and Yuxdania ( Romo Sifonte) took care of us. Such a wonderful lady ! Efficient and caring ; always tried her best. Thank you so much!24 hour snack bar is a good place to have some quiet time. It was never busy during our stay . Special thanks to Carlos .Property is kept clean at all times. We have been to Cuba many times before but have never seen resort being so green..lots of trees and natural shade,The beach is absolutely stunning ! Always lots of sun beds .Unfortunately it was windy during our stay but one can not control the weather.We didn't use the swimming pool but it looked nice and clean.Entertainment was average ; night shows could improve. Overall - Pestana did not disappoint and we will certainly be back !
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, Lunch and dinner daily
- 2 a la carte dinners per week (reservations required)
- Selection of domestic & international drinks
- Daily sports & activity program
- Non-motorized water sports
- Nightly entertainment
- Mini Club
- 508 Rooms
- 2 Swimming pools, including kids pool
- 4 Bars
- 1 buffet and 3 a la carte restaurants
- Beach grill
- Snack bar
- Conference facilities
- Business centre
- WiFi (fee) (in lobby area only)
- Tennis courts (lit)
- Fitness facilities
- Spa (fee)
- Beauty salon (fee)
- Games room
- Table tennis
- Medical service (fee)
- Air conditioned
- 1 king or 2 3/4 beds
- Cable TV
- Hair dryer
- Mini Fridge
- Balcony or terrace
- Safety deposit box
Resort Location Map
Pestana Cayo CocoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Carretera Cayo Guillermo, km 9 1/2, 69400 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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