Pestana Cayo Coco
- What's Included
- All Inclusive Features
We (family of 5 from UK) visited Pestana for two weeks end of March / beginning of April and had the most wonderful time! On arrival, we checked in and found that we had been allocated two rooms next to each other, one contained a fold-up bed for one of the kids. The rooms were a little worse for wear and the fold-up bed collapsed under the weight of our slender six-year-old daughter! We were too tired from travel to complain, so bedded down for the night and upgraded the following day to a suite. There was a charge of CUC 260, but for us was worth every penny, as the room standard was much better and the layout was perfect for our family. The extra balcony with sun-loungers were a welcome extra.The hotel was quieter during first week of our stay, so we were able to find sun beds around the pool or beach at any time during the day, although not always with shade. We ate in the main restaurant for all of our meals (where all the staff were friendly and helpful), as the buffet selection provided the variety for our fussy eaters and the self-service meant we wasn't wasting valuable holiday time waiting for people to take our orders! We found the food to be lovely at every meal and could always find something we liked, particularly the breakfast omelettes, creamed rice pudding, fresh fish and meat station, and would often finish the day with a flambé banana or two. The drinks at the hotel were the standard cocktail mixes usually found in all inclusive resorts and the wine wasn't' great, but we liked the beer. Service at the bars was quite slow most of the time and perhaps would've been better had we taken a leaf out of the Canadian's book and bought a large cooler cup to be filled at each visit, as opposed to the small plastic cups issued at the bar. We are not big drinkers, so this wasn't too much of an issue for us.Not sure if it was the jet-lag or just us being boring in general, but we never made it to any of the night shows. We did however see some of the kids disco, where all of the children could participate in and often the entrainment team would scout kids round the pool to practice the afternoon before, which our little girl really enjoyed! On the beach the water sport huts offer free catamaran rides and pedalo hire, which we did a couple of times and loved! This is subject to weather conditions and may need to be booked in early. We also took a walk left along the beach and happened upon a man with some horses, which he let us ride for CUC 10 per person for an hour. We caught the open-top bus on a couple of occasions, one to go to the dolphinarium to swim with the dolphins (amazing) and the other to visit Playa Pilar, which made a nice change from the hotel beach and can recommend the pina colada served in a pineapple. Another day we went for a drive with Andy in his classic convertible, who was great(120CUC)! He took us the the crocodile farm, sugar factory and into Moron. His English was great and proved invaluable during the trip as he was able to tell us a lot about the area. The second week of the holiday was busier, and we started to notice queues for breakfast and dinner and a shortage of sun beds. However, one of the advantages of being boring and going to bed early, meant that we were usually up early enough to avoid this.If like us, your more interested in what's outside the hotel bar, like sunshine and picture-perfect beaches, you will not be disappointed!
We had a family holiday for 2 weeks and we had an amazing time, the entertainment was fantastic the hotel and staff were incredibly friendly. The only thing that disturbed our holiday was rude guests pushing in front of the kids while they queued patiently and politely. Biggest advice if you are travelling is take plenty of toiletries and all Meds including plasters (these are expensive to buy 1!) I ran out of conditioner and they don't sell it on the island, also ran out of aftersun and they only sell cheap £1 to is body lotion for £15 eek! A bottle of pantene was also £15, nowhere to buy sanitary products or nappies etc so come prepared. We suffered from mosquito bites but nothing unusual take the strongest repellent jungle 4 worked brilliantly but again we didn't take enough. Great hotel and great people we are coming again in 56 days :) don't get hung up on the bad reviews you will have an amazing holiday :)
As I am a lover of peace and quiet and enjoyment of nature, this was probably not the best hotel for me and my husband. However, we made choices that meant we had a great stay. Firstly we moved rooms from around the pool to the far side of the complex. This gave us a peaceful stay and nice sea views. The noise I referred to is music and entertainment. On one occasion we sat in the main reception/ gathering area were there were 4 different types of music playing loudly at the same time. It was horrendous. Plus there is amazingly loud music played on the beach. We sat at the end of the hotel beach area which helped tune it out. The food at this hotel was really good. We enjoyed the al a cart restaurants. The breakfast was nice, although I was very concerned about being shut and locked in a huge dining hall with just one entrance/exit. Again a very noisy experience. We found the staff very pleasant and the hotel was very clean. Nice cappuccinos are available plus drink as much as you want! I personally would not go again, but would recommend this hotel baring in mind my comments.
This must be the worst hotel I gave ever stayed in. There are no lights at night and visitors have had accidents falling over in the dark. The hotel staff are lovely however the hotel manager must be the most ignorant arrogant person I have ever met. My husband spent 6 weeks in hospital after his accident he had here during our stay. The hotel management wanted nothing to do with it and never helped at all it took 5 hours of arguing before they would allow me to make a phone call to our Insurance Company, even though the accident was the fault of the hotel.
I found this hotel, budget ! It was ok but nothing special. The beach was being reclaimed which makes it really awesome now...it was a work in progress when I was there. My biggest issue was the food. I have been to many Cuban Hotels and found this resort not even close to .satisfying. I am not a picky foodie, either...Reataurants seemed to lack ,just the regular items..fruit, fish, veggies .... Would keep me happy! However, by the end of the week, I did notice things were changing and more items were starting to show up.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, Lunch and dinner daily
- 2 a la carte dinners per week (reservations required)
- Selection of domestic & international drinks
- Daily sports & activity program
- Non-motorized water sports
- Nightly entertainment
- Mini Club
- 508 Rooms
- 2 Swimming pools, including kids pool
- 4 Bars
- 1 buffet and 3 a la carte restaurants
- Beach grill
- Snack bar
- Conference facilities
- Business centre
- WiFi (fee) (in lobby area only)
- Tennis courts (lit)
- Fitness facilities
- Spa (fee)
- Beauty salon (fee)
- Games room
- Table tennis
- Medical service (fee)
- Air conditioned
- 1 king or 2 3/4 beds
- Cable TV
- Hair dryer
- Mini Fridge
- Balcony or terrace
- Safety deposit box
Resort Location Map
Pestana Cayo CocoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Carretera Cayo Guillermo, km 9 1/2, 69400 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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