Pestana Cayo Coco
- What's Included
- All Inclusive Features
We traveled from 9th-23rd April 2017 we are a family of three , me, my husband and our 11 year old daughter. We had a really great time and enjoyed our two week holiday at the hotel , it was relaxing which is what we wanted. I was slightly concerned before we traveled as the reviews were very mixed and of course the negative ones always stick out. But apart from a few things like sunbed situation and the amount of people that were there i cant really complain. The staff did the best they could in all areas and some were very attentive others not so . I wont go into a rant over the little things that were not to my liking as they have all been covered in previous reviews and these problems seem to reoccurring which are a shame because all in all its a lovely hotel set in a lovely location. The beach is amazing, white sand blue water, great walking, but a bit windy at times, so due to this the water sport based activities were not available until our last day so my husband and daughter managed a hobby cat ride and snorkeling out on a reef which according to them was great fun, just a shame they only got to do it once. There was no fish to see if you snorkeled off the beach which was a disappointment too, but we made the most of the beach any way. We did the now Cuba excursion through Thomas cook which was brilliant and the tour guide was fantastic telling us and showing us all about Cuba, a really enjoyable day, especially the speed boat ride, great fun. The food at the hotel was good and there was always something we enjoyed each day and many different places to eat too which was nice. I cant comment on the a la cart as we didn't go but the pizza bar, beach ranchon, BBQ and pool snack bar were good and did the job when we were peckish. You did have to wait some times but it didn't bother me to much as i was on holiday and wasn't in a rush. Our room was perfect and we had a fantastic maid and our fridge was stocked every day with coke, beer and water which was a nice touch. We were on block 9 which is one of the furthest away from the hotel but close to the beach , we were ok with this but wouldn't suit some people, and you did hear the evening music from the hotel next door which at times was noisy but again your on holiday so who cares , they were having fun.Entertainment was good, mostly dancing but your in Cuba and thats what they do and they do it very well so good on them. Kids had a mini disco in the evening and took part in little shows that they had organised in the day, my daughter took part in a fashion show which she loved. A couple of nights some one would come in from outside and put on a bit of a show in the lobby area, before the main dancing so that was a nice touch too.I've not mentioned every detail of our holiday , just an out line so hope this helps any one wanting to visit, bearing in mind when we were there it was at full but we are used to that as we have to travel in school holiday time so it wasn't really a major problem for us but if your used to a quieter and less busy environment then avoid any school holidays.All in all we had a great holiday and meet some lovely people who we hope to keep in touch with, and yes we would come here again but i do like to try some where different each year so who knows. Cuba is a lovely place and i'm so glad i had the opportunity to visit this lovely country. Thank you .
Priority Club as advertised is $100 extra per customer to receive on a daily bases:1- lounge chairs at the pool special section every day the section only holds 12 people for the number of hundreds they sell!2- lounge chairs at the beach special section every day the section only holds 12 people again for the number of hundreds they sell!3- A waiter at the pool side and on the beach with full service there was never once a waiter at both locations in the 10 days we were there!The size of the resort holding roughly 1200 people we were told, was extremely under staffed on every aspect of the resort, the customer basically had to fend for him or herself on a daily bases!The pool size was to small for the amount of people on this resort and were not able to sit at the pool every day it was first come first serve and you would have to get up at 5AM in the morning to hold you lounge chairs for the day! The line ups were disgusting to the buffet every day people had to wait outside until people came out of the buffet because it could only hold a certain amount of people, "THE BUFFET WAS ALSO TO SMALL"The food was a rating of 2star not a 4star as they indicate!The premium alcohol they advertised was not premium, this was the lowest grade alcohol you can buy everything was a extra cost! The Toilet had no water to flush we would have to put water in the tank to flush every time and the water pressure at times had almost no water running on a regular bases."I DO NOT RECOMMEND THIS RESORT"
I just got back from a 10 day vacation with my family. There were 7 of us in total. I have been to Cuba numerous times so I was well aware of what to expect. The resort as a whole was pretty good. It was not run down at all. It was pretty clean and well kept. Not sure why they didn't have any of the water features running, like the one at the main entrance and the one near the pool, trying to save money would be my guess. Now here are the bigger problem:DO NOT GET PRIORITY CLUB, it is a waste of money. There were never spots available at the beach or pool for the priority holders and when we did get a spot in the section, there were never any waiters there to serve drinks. Waste... And the stocked bar in the fridge was a joke, 2 beers 2 cokes, and a mickey of rum, yummy. Lol. I had to wake up EVERY morning at 530 to reserve a spot at the pool because if I didn't, forget about finding a spot. Not to mention at 530am there were already lots of spots already taken. The pool is to small to accommodate many guests. If you wanted to go there after lunch you wouldn't enable to find a spot. You had to WAIT IN LINE FOR EVERYTHING. Be at breakfast for 730 and dinner for 6pm. Or else your waiting In line to get in to the buffet. The reason is the buffet is to small for a big crowd. I have also realized they are really understaffed not enough people around for daily service.Definitely not going back and I would not recommend this place.
After spending 2 weeks at Pestana, we have to say this place has a few issues. The positives are the beach is stunning and the pool area is also nice. What is not so nice is getting up at 6am to try and get a sunbed. The rooms are also very basic and a bit shabby, beds are hard and not so comfy. No hot water for shower 1 day. Also sound proofing is shocking, we stayed in block 2, and the hotel disco next door could be heard clearly in our room till 2am some mornings, then you got woken at 6am by people going to reserve sun beds and scrapping chairs ect.The resteraunt also was frustrating, tables were never set, and the lack of spoons was a joke. Drink orders also seemed to come wrong most of the time. They also struggle to keep food stock on buffet, never any butter on bread counter, fries constantly empty ect. Also if you fancy a Pizza you need to be prepared to que for an hour or more which is a joke.Not planning a return visit.
We had a excellent time at the Pestana. We liked the resort, people and the food was fine. Take peanut butter or jam if you want on your toast. We got a oceanview suite on 3rd floor and it was a beautiful view and room. The beach had some shells in sand and some coral in water, you could walk quite a ways down the beach. It was beautiful. We liked it better then Pillar beach. Sometimes the toilet may not flush for a bit or lack of toilet paper on occasion in public areas. The bathrooms were always clean. Take your own towels. Wonderful staff Norge, Diante and Sally for the La le Carte (Portuges) was hilarious. Would definitely come back to this resort.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, Lunch and dinner daily
- 2 a la carte dinners per week (reservations required)
- Selection of domestic & international drinks
- Daily sports & activity program
- Non-motorized water sports
- Nightly entertainment
- Mini Club
- 508 Rooms
- 2 Swimming pools, including kids pool
- 4 Bars
- 1 buffet and 3 a la carte restaurants
- Beach grill
- Snack bar
- Conference facilities
- Business centre
- WiFi (fee) (in lobby area only)
- Tennis courts (lit)
- Fitness facilities
- Spa (fee)
- Beauty salon (fee)
- Games room
- Table tennis
- Medical service (fee)
- Air conditioned
- 1 king or 2 3/4 beds
- Cable TV
- Hair dryer
- Mini Fridge
- Balcony or terrace
- Safety deposit box
Resort Location Map
Pestana Cayo CocoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Carretera Cayo Guillermo, km 9 1/2, 69400 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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