Pestana Cayo Coco
- What's Included
- All Inclusive Features
Well for the second year in a row the staff knocked on our room door then walked right in. When speaking to customer service they just made it seem as if this was not an issue. My privacy was invaded. Yes it is!!! The food in the buffet was just awful. Same thing day after day, And weird stuff. I survived on the pizza by the beach buffet and poutine's in the snake bar. The " B?@#*es" in the store will over charge you and look down their noses while doing it. The guy at the bank exchange will convert at an extra rate so he gets monies for himself. When asking for the receipt he says none available. With wifi the Web site says free, it's not. And with wifi cards, once you log in on your cell phone your logged in till the one hour card runs out. The lobby area with the comfy couches no longer gets bar service because it's easier for the staff to serve closer for more and faster tips. OH and if you don't tip you can die of thirst or go get it yourself. Wife was sick and was told by one staff member when trying to get her food can't leave with that plate. Yet people taking food out all day long. The beach has been bumped making it about 40 feet wider than in previous years. As a repeat guest don't expect much . No bottle of rum . Special dinners are set and you are given less that 2 1/2 hours notice. The maid in building two floor two was so wonderful. Seems to be the only hard worker there. Had to ask for a coffee maker for the room. Stay away from here because no one is willing to resolve issues.
Pestana hotel.terrible hotel.very rasities against English. Staff very rude.noelec and water was always switched of.food was cold and not cooked properly.everytime we went in 24hr bar staff ignored you I complained to the manager of that bar that we have been waiting half an hour he just laughed in my face finally we got meal after 1 hrs then we had it took of us by someone else as it was there food .couldn't get sun beds as all reserved at 7.30 in morning.we also had trouble with cards for doors .when I said to reception key not working he said you due to go home today.when I have another week left .entertainment was terrible.new years eve well nothing like new years eve at all.its the worst hotel I have ever stayed in.you save up all year to have good time.i will never ever go back to that hotel again.holiday from hell.
Loved this place, close to beach good entertainment, personable staff.. I don't have any negatives to Say perfect spot take water shoes as there are some spots of beach with rocks. PANAMA the pool supervisor is amazing and missed will return
While the beach was spectacular and the pool exceptionally clean and well maintained, I have to say the rest of the resort was disappointing on several fronts. Our room was clean, but beginning to show wear and tear with a shower head that sprayed in every direction. The constant lack of hot water for a shower no matter what time of day was baffling considering there was always hot water in the sink. The towels in our room was an issue. We started off with four towels in our room and the next day were down to two. We'd ask the front desk for more, which to their credit they promptly replaced only to go missing again the next day when our room was cleaned again. It was funny at first but became bothersome as the week wore on.Twice the resort had no water or "water issues" which translated to being unable to use the facilities.Granted it was one of their busiest weeks, we traveled Dec 31st to Jan 7th, 2017 but the line-ups for everything became maddening as the week progressed. The queues at the Buffet were ridiculous, breakfast omelettes - 25 minutes. Dinner was better but the buffet was constantly understocked and what was out there was cold 90 percent of the time. You'd have to be up early to get a decent spot at the pool or some shade at the beach. When the beach towel truck arrived in the mornings with clean towels you would have to line-up to get a clean towel - if you were one of the 1st 75 people - otherwise you were out of luck.The a la carte restaurants were decent with the Italian our best experience followed by the Cuban and Puerto Rican. We were fortunate to have the same server at two of the dinners and he was exceptional. A few of the staff went above and beyond but honestly my impression was that the majority of staff was just overwhelmed. Lots of management strolling around with their walkie talkies but not much action seen in the way of pitching in to help when staff was extremely busy. We went with no expectations and we did enjoy ourselves despite the glitches. That being said, overall it left more of a poor impression that a good one.
I stayed at the pestana Cayo Coco first 2 weeks of December. On arrival we were greeted with cocktails which was nice as our thomas cook flight was delayed by 4.5 hours. The bell boys took our luggage and we were issued with keys and could go straight to our room. Firstly let me start of with the beach, because its by far my favorite part, at the bottom of the resort you walked across the wooden bridge type thing, and emerged onto a beautiful white sand beach, with water so clear it looked luminous, the beach was pristine, no rubbish anywhere and plenty of loungers, hotel staff members would get the loungers out for you and put your towels on them, in any position you wanted them. The sea was calm, safe and great for swimming or snorkeling.The hotel - Was large, so large infact they had converted golf carts to ferry people around, made up of "bungalows" which had 3 storys and plenty of rooms in. if you were in the further bungalows it could of been a bit of a pain if you were not mobile but luckily we got into bungalow 1 and were close to the pool and lobby bar and restaurant. the rooms were basic but so clean, and the beds were fairly comfy, sheets and covers changed daily, as well as fresh towels every day, water in the fridge every day and the maid did some fantastic art with the towels and left nice little notes which was a nice touch, the maids were very friendly and always said hello.Food - there was a good variety with a different theme every night, plenty of choice, something for everyone, food was cooked really well always hot. Breakfast was probably the best, could have a cooked breakfast, a fantastic chef doing pancake art, crispy bacon maple syrup, cakes, continental breakfast, juice bar, smoothie bar just everything you could want The a la cartes were good but Portuguese and Cuban ones were deffo the best, Italian wasn't great but they did well to work with what they had.The swimming pool is big, plenty of room for all, good swim up bar plenty of loungers and plenty of shade if wanted by the paler of us britishThe entertainment was very much the same, dancing every night, but that is what they do in Cuba, so good for them, the dancers were great and the in house entertainment team were fab. Plenty of drinks and cocktails to choose from on a night in the bar, take thermal mugs they will fill them up for you with coffee on a morning to take back to your roombeach shack, pulled pork sandwiches and fresh made pizza's in front of your face were fantastic, and also so was the grill near the beach and also the beach bar who gave you service at your loungersOne thing to bear in mind that cayo coco is far out, and if you want to do Havana and Santa maria and Trinidad they are around 8 hours to Havana, and around 4 hours to the others, even to the dolphins its about 45 mins away. so if you are looking for a livlier experience varadero is probably best.I would recommend the pestana and i would return if i decided to stay in cayo coco again. I would like to thank all of the staff for making our holiday great and i hope they continue to be the friendly lovely genuine people they are.My final point - this is by far, the cleanest, most well kept, pristine hotel i have EVER seen in my life.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, Lunch and dinner daily
- 2 a la carte dinners per week (reservations required)
- Selection of domestic & international drinks
- Daily sports & activity program
- Non-motorized water sports
- Nightly entertainment
- Mini Club
- 508 Rooms
- 2 Swimming pools, including kids pool
- 4 Bars
- 1 buffet and 3 a la carte restaurants
- Beach grill
- Snack bar
- Conference facilities
- Business centre
- WiFi (fee) (in lobby area only)
- Tennis courts (lit)
- Fitness facilities
- Spa (fee)
- Beauty salon (fee)
- Games room
- Table tennis
- Medical service (fee)
- Air conditioned
- 1 king or 2 3/4 beds
- Cable TV
- Hair dryer
- Mini Fridge
- Balcony or terrace
- Safety deposit box
Resort Location Map
Pestana Cayo CocoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Carretera Cayo Guillermo, km 9 1/2, 69400 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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