Pestana Cayo Coco
- What's Included
- All Inclusive Features
We have recently returned from 2 weeks at Pestana Cayo Coco, and can honestly say we had a wonderful holiday. Our advice would be to ignore the negative comments and focus on the positive ones, as we did not experience any of the negativity that some people have high-lighted. It would also be a good idea to remember that this hotel is in Cuba, a country that has completely different standards to Europe and is situated on one of several keys which mainly consist of beaches and mangroves, with no inhabitants on the island - even the hotel staff are bused in and out everyday.Upon arrival we were greeted with a welcome drink and were checked in quickly, the bellboy took our luggage, which arrived to our room about 5 minutes after we did. Our 1st room was a bit smaller than we would have liked, given that there were 4 of us, and although we could have manged, decided to upgrade to suite. We did this via reception and had a great deal on this, far cheaper than if we had pre-booked this with Thomas Cook. The suite we were allocated was in the same block (6) as our original room and again the bellboy arrived within minutes to move our bags from 1 room to the next.On the 1st morning after arrival, there is a meeting with the Thomas Cook rep, he was really helpful and informative about how the hotel works,where things are and excursions that are available. We took advantage of 2 excursions - Now Cuba - which takes you all day from 8-6.30, to visit the mangroves and take a speedboat tour, visit a crocodile farm, visit 2 cities - Moron, where we went on a horse and buggy ride and went to see a Cuban band playing and Ciego de Avila, where we went to a cigar shop plus lunch in a traditional Cuban restaurant and a visit to a bar for a homemade Pina Colada. We also did the family catamaran trip, this was also most of a day 8.30 - 4.30, this took us to 3 snorkel sights, lunch on a secluded island and then a visit to a paradisaical beach. We personally didn't feel that these trips were over priced, they were jam packed, very informative and worth the money.We also then booked all the a la carte restaurants at the desk - you are able to book each once per week, we therefore ate at them 6 times during our stay, a break from the buffet restaurant and it was nice to be waited on - we personally found the Portuguese restaurant to be the nicest but all were good and the service friendly and efficient in all 3. There is an Indian restaurant, which we didn't book as this is only open on a Saturday, the booking person, didn't tell us this.The beach is amazing, with lots of shade under both parasols and gazebos, there are a couple reserved for priority club, but the rest are for anyone's use - we didn't struggle to find space in the shade. The sea is like a bath and pretty shallow for some distance so was ideal for the kids to play in. We made use of the pedalo hire which has to be booked at 9.30 on the day required, there are also sail boats and catamarans for use.There was entertainment at the pool and the beach. The pool entertainment starts at 10 and runs til 12 - there is a break from 12 til 4 - when the entertainment starts again - there is plenty to join in with if you wish, but there is no pressure to take part if you don't want to. Our kids made use of the kids club and entertainment, with Naya, the mini-club organiser - she was the loveliest person and was great with the kids, ensuring they were having a great time throughout our stay. Our only complaint about the hotel, is the bed situation around the pool area, these are very difficult to get if you want shade. There are plenty piled up at the back of the entertainment hut, if you want them dragged into the sun, shade however is reserved at about 6am - the most annoying thing about this is that these beds often remain empty for most of the day - there could be a better system in place for this.The evening entertainment is ok, quite samey, but you can see the staff work hard, it's just clearly culturally different.Overall we had a wonderful holiday, in a lovely hotel, where all the staff we encountered were very friendly and helpful - we would definitely recommend it.
This was our first trip ever to Cuba (CAYO COCO) and I was a bit worried about a few issues before arriving. the issues were food quality, comfort of the rooms and mosquitos which I heard were a huge nuisance.We arrived for our week vacation on August 4th.Upon our arrival at the Pestana we were greeted with a quick check in, a welcome beverage and a smiling face.Sadly our room was not ready due to our early check in but that did not stop us from enjoying a nice lunch at the snack bar and a tour of the complex. While touring the complex I was very impressed with how helpful and kind staff were that we encountered.Finally our room was ready and we were eager to get in there. I can tell you honestly that the rooms were a bit dated but they were well maintained throughout our stay and were fine. The beds could stand to be bit more comfy but still don't want to say that this would hinder staying here again.The Food was very good and we had no issues of any kind with the buffet or the a la carte restaurants. The only thing I would say is that there should be cheese for the soups or pasta at the Italian restaurant...cheese is part of the dish and I would recommend that they should take this advice. Myself and other tables requested cheese and the waiter very apologetic said that they did not have any.Mosquitos was not as much of an issue as I feared but do bring bug spray it may be needed we were not affected badly but some people we met were badly bitten by these pests.Overall the resort did not disappoint and we will be returning.Drinks were plentiful, food was good, entertainment at night for both young and old and very kind and helpful staff from the front desk to the pool boy and everyone in between.Thank you from myself and my familyGREAT JOB PESTANA!!!MUCHOS GRACIAS
we were travelling as a family group of 6, 4 adults, 2 children from 29th July - 12th August. Having visiting Cuba before we knew not to expect the high standards of other resorts. We had an enjoyable stay although just a few issues which we feel could easily be rectified. We arrived mid afternoon and were welcomed with drinks whilst waiting to check into our rooms. check in was quick considering the large group of other guests arriving too. We were told where our rooms were and told that our cases would be brought to our rooms straight away. Almost an hour later, after returning to reception to locate our bags they were delivered to our room. Not so good after a very long flight and needing our things to freshen up. Room: Good size. Twin beds and a single for children. Plenty of storage/wardrobe space and free use of the safe. We needed to ask three times at reception on arrival for a bottle of water for our room which is supposed to be available and refreshed daily. We eventually got the water from the bar in the evening. Maid service we found to be not too great. Many days towels were not changed and some days when changed we were left only hand towels. Room Not really cleaned throughout our stay and no facilities to clean the room ourselves, not even a loo brush. Beds were made daily but not changed during our stay. Tea/coffee making facilities also advertised but our coffee machine did not work. Reported twice to reception and decided we could manage without when not replaced.Meals: No complaints. Although the choice was very similar on a daily basis there was always something for us all. the more entertaining part of the evening meals were the choice of music which varied from auld lang syne, the first noel and also the god father theme tune. Plus group of musicians which would play for you at your table.Beach: Beautiful! Lovely stretch of beach and the beach guys are great and always try to remember where you prefer your sun loungers with/without shade. A little tip usually helps to secure a spot. Beach bar staff are really attentive and remember your choice of drink and are also pleasant. Sea is crystal clear and great to swim in. Our only concern was that there were days when the locals used the beach just further down from the hotel. Not a problem other than the litter. They would take cans and glass bottles into the sea and then just discard. We found cans that had been ripped up and left lying around also watched a family smashing a glass bottle in the sea. Dangerous and concerning. Also, as another person has commented, on one day we also observed faeces in the sea. Pool: we didn't really use the pool, just took the kids on a couple of afternoons for a change. Very noisy, entertainment guys with microphone and loud music all day. Ok if you enjoy that but not our thing. Entertainment: The entertainment team tried really hard and were obviously very committed as could be seen practising throughout the day. Very much the same entertainment each night with dance shows. Saturday night they had a group performing which was probably the best night. The lobby/reception area was really the only place to go of an evening and so it was difficult to find somewhere quiet to relax due to the show which was also very loud. Lobby area, although all open sided was extremely hot. There were no ceiling fans or standard fans which would have made this a more pleasant place to sit at night time. Many guests returned to their rooms early due to how uncomfortable this became. we did have a very enjoyable day on a recommended excursion to mainland which included a speed boat ride through the mangroves, visit to crocodile farm, trip to Moron and other stop offs on route. Very informative guide and eventful day. Despite a few grumbles we had a very enjoyable holiday and cayo coco is beautiful. The hotel staff were generally very pleasant and obviously work very hard. with just a little more thought could be an increased rated hotel.
We moved to this hotel after we arrived to the original hotel of our booking, Sol Cayo Guillermo. My review of this hotel describes all the reasons for our move and this really saved our honeymoon. The Pestana is a beautiful resort: beautiful gardens and trees, stunning beach, really lovely rooms. Room: we had a lovely colourful room with a spacious bathroom and a lovely balcony. We did have a sea view, however, as there is a forest between the buildings and the beach, it is a glimpse, which was still very beautiful. Rooms were cleaned daily and it is worth leaving tips for the maid, as we got beautiful flowers and towel arrangements in return. Main buffet & A-la-carte restaurants: The first night we arrived (Monday), there was all you can eat lobster and seafood in the buffet restaurant so it was superb. We tried all of the a-la-carte restaurants (except for Indian) and the Cuban was the best in terms of food and atmosphere, the italian was the weakest (tomatoes does not equate to ketchup!). Genuinely there was a lot of choice and delicious food.Beach: mega clean, no seaweed the most incredible pure water and a sand shelf. Even though we were next to the communal part of the beach, it still felt private and we could be in the sea with lots of people and still feel like we were on our own.There was entertainment in the evenings and it looked fun, we just enjoyed having a quiet drink on our balcony more. The hotel also looked to be very disability friendly - lots of ramps and things. There was a lovely marketplace 5 minutes walk from the hotel where you can get your souvenirs.All of the staff were very friendly and would like to call our Ella, the customer services representative, who helped us make the rest of our holiday very special.
We visited the Pestana Hotel from July 31st to Aug 6th 2017. We had an amazing experience. We were 2 adults and 4 kids, we upgraded to a nice suite + a regular connecting room in bloc 8. Quiet and very clean !!! The hotel was at full capacity and we did not felt it, no waiting lines anywhereBUFFET: great suprise, quality of the food is excellent, not a lot of vegetables at this point of year, we must comply to seasonnal supply, fresh and warm bread every morning but mostly the service is amazing : I recommand you ask for YANDI and his team Yordanis, Yurdania and Sayli for an amazing personnalized service, he speaks great English and practice French :))) BEACH RANCHON : the pizza is EXCELLENT, fresh bake and made in front of you, the wait is worth it, the pizza man works so hard, in front of a 400 F oven at 37 degrees...WOW!!!BEACH : super hot water, very small waves, not a lot of shadow but thanks to the vegetation we could always find a good spot on the left side (when facing the sea), super with young kidsPOOL : average size, very hot water at this time of year, hard to find shadow, great service from the pool man who carries chairs for everyonePortugese and Italian restaurant : do not not go there without taking the chocolate fondant..PERFECTION!!!Gardeners: very polite and great with our kids, made them little animals ouf of palm trees leafsThe Transat REPresantant is super helpful and professional.It takes less than 15 minutes to travel from airport to the hotel ! Not a drop of rain during our stay.A GREAT week, I highly recommand this hotel.The CHAMPAGNE FAMILY :)
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, Lunch and dinner daily
- 2 a la carte dinners per week (reservations required)
- Selection of domestic & international drinks
- Daily sports & activity program
- Non-motorized water sports
- Nightly entertainment
- Mini Club
- 508 Rooms
- 2 Swimming pools, including kids pool
- 4 Bars
- 1 buffet and 3 a la carte restaurants
- Beach grill
- Snack bar
- Conference facilities
- Business centre
- WiFi (fee) (in lobby area only)
- Tennis courts (lit)
- Fitness facilities
- Spa (fee)
- Beauty salon (fee)
- Games room
- Table tennis
- Medical service (fee)
- Air conditioned
- 1 king or 2 3/4 beds
- Cable TV
- Hair dryer
- Mini Fridge
- Balcony or terrace
- Safety deposit box
Resort Location Map
Pestana Cayo CocoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Carretera Cayo Guillermo, km 9 1/2, 69400 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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