Pestana Cayo Coco
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- What's Included
- All Inclusive Features
Reading previously submitted 5 start posts I was sure that our vacation would be the same. We have visited various Cuban resorts 12 times, some resorts in Punta Cana, and Mayan Riviera and I can say that I have an idea what to expect in Cuban 4 star all inclusive resorts. There is a possibility for improvement, but as you award this property with 5 star reviews, hotel management would feel that they are doing a good job and nothing will be changed! Would I go back there? No, and I will explain why this hotel is 3.5 star hotel for me. PROS: Beach: Pestana’s beach is nice no doubt about it (- mosquitos). Lobby: Nice and cleaned, nice coffeePeople: People working at resort are nice and polite Entertainment and shows: just ok, nothing special.CONS:Rooms & Service: Toilet in one of rooms is not functioning. It took 24 hours and 4 trips to service desk before it was fixed. Water pressure in this bathroom was so week that taking shower was impossible. Numerous visits to front desk and nothing happen for the duration of the trip. A leak bellow AC unit. There is a noticeable amount of mold in that corner. Bed and sofa covers are filthy! Balcony door cannot be locked. 1 Liter of water per day, no other beverages supplied.Sleep Quality: mattress hard a rock, smell of urine.Buildings: We stayed in building #3. There were no proper lighting except for the emergency green light. It looked like a haunted house.Cleanliness: There was a garbage bag in front of the building for 3 days before was picked up. I have seen glasses and dishes outside waiting to be picked up for days.Buffet Restaurant: mediocre food, always the same, fish and meet BBQ. We haven’t seen any roasts except for one big fish in a whole week. Noticeable number of flies in buffet restaurant. Understaffed.Mosquitos: We were prepared for mosquitos with 3 different mosquitos’ repellents but it didn’t help. They would come during a day/night and attack. Even on the beach! My daughter counts over 60 bytes.Jelly fish: I have noticed several jelly fish in the morning. The same afternoon, my wife was stung by one. She was treated with vinegar on the spot, but it was painful and achy all afternoon with red marks above the knee.
Very warm and inviting people rooms nice unlike Dominican no mini bars in your room Cuban musicians playing at night in the restaurant food displayed beautifully but they only find out that day what food as been delivered so please expect some weird and wonderful for breakfast take a few bottles of spicy sauces they DON'T DO SPICY OR HOT chef's are brilliant though with what they have
Traveled with my wife on the 17th of September, stayed 2 weeks.We were staying in bungallow 6 on the 2rd floor, not facing the sea. The room is a good size and well equipped. Bathroom needs some maintenance work. When we arrived the toilet didn't flash and the sink was clogged, but the issues were fixed the same day we reported it.The food was very good and there was enough choice for us, the restaurant was always very clean and the staff were brilliant, a great thank you to Saily, Liset, Higuel Manuel, Yuddiel, and all the other buffet staff, you were always very attentive and very good at your job. The beach was very good, very clean and well managed.The bars were well stocked and well managed, we were impressed with a job of the main bar and the beach bar, special thanks to Josvany(sorry if not correctly spelled his name). The service was excellent, the personal quickly learned our favorite drinks and offered them right away, very satisfied. Yidsi, Elisabet, Alberto, Mikiel, and others from the lobby bar were very professional and provided a great service. Yoan was non stop, he was always pleasant and willing to please, thanks a lot to you!The animation team was not a strong point of the hotel and the nightly shows were pretty predictable, the dancers were so-so, the "fashion show" is very poor and it was presented 3 times during our stay. Also the musicians were very good. Still we enjoyed the sitting in the bar with cocktail during the evenings.Mosquitoes over there are very angry at night and in the morning and the repellent that we stocked from Canada ( OFF!) didn't work. We will definitely return back to the hotel next year.
We traveled to the Pestana from Sept 23-30th and came home so fulfilled. This was truly a wonderful vacation for many reasons.We met some wonderful people that we hung out with basically all week which really made the experience that much more fun. The hotel accommodated us perfectly all week.. from the room to the beach to the food everything was great.I'll address the big "you don't go to Cuba for the food" thing right away. There are a few a la carte options which our friends tried and they said they were pretty good. We never bothered because the buffet had a theme that changed each night. Some of the ones I can remember were Italian, Cuban, Portuguese, Oriental, Gala. The best night by far was the Cuban night.. the food was excellent and I was happy to try a few things I had seen on TV before but had never had at a Cuban restaurant. I really liked the Gala night as well.. they had these little puff pastries with smoked salmon and cream cheese that were so good I think I ate the entire plate that was out lol. The food is underwhelming to some people, especially people that have traveled to places like Mexico or Punta Cana where they might be a little bit bigger and better with the buffet's. I think comparing places to each other is silly, just find something you like, and enjoy yourself. Your on vacation, you're blessed to be able to do so, and if you don't like new and different things maybe staying home might be a better option for you lolOur room was amazing, and was always cleaned perfectly. Our cleaning girl left us the most hilarious towel art on some days we would walk into the room and burst out laughing.The resort isn't that big if you're used to some of the big places elsewhere so any room you get you're basically going to be close to everything. We were in block 6 which was great, really close to the beach.The beach is a typical Cuban beach.. shallow, clear, turquoise, immaculate. There is tons of shaded areas with chairs, you shouldn't have problems finding a spot, and there is a guy there to help you find something and clean the chairs off for you. Bring a peso or two each day for him he's literally there from like 6am till God knows when in the evening.. we always saw him no matter what day it was, and he works hard to keep everything looking tidy. The two life guards are adorable, they don't speak much English but we some how managed to hang out with them for most of our week and communicate. There are lots of little spots with lots of fish if you like snorkeling as well. It's just the typical fish you see anywhere in the tropics for the most part but some days we saw a few things we had never seen before. There's a big black and yellow angel fish hanging around, and if we fed the fish bread or bananas or something we would typically see a big barracuda circle around for a few hours. They can sense the feeding frenzy going on with the smaller fish and it attracts them but unless you're looking for it you probably wont even notice, they're so good at camouflaging.The entertainment team works really hard to make sure people are having fun throughout the day and evenings. Again, if you're used to bigger hotels in other places that put on massive shows and have a big disco then it might be quiet for you here. There is some live music and dancing most nights and then every few nights there will be a stage show. There is another resort within walking distance that has a disco but the night we went it was totally dead. It's low season so don't expect a crazy nightlife. If you're looking for that maybe go to Varadero instead. We had lots of fun in the evenings though, there was this little man that came and sang twice that I wish I could have kidnapped and taken home with me, he was so adorable and had an amazing voice. It was a pleasure to sit and listen to him sing.I think the only complaint I would have about this place is that there is very little shade at the pool.. if you're in the water at the swim up bar you're totally exposed in the sun, and there's really no where in the pool with shade which isn't great for all people.Other then that I really want to come back to the Pestana, just to see all the beautiful faces I got to accustomed to seeing everyday.To everyone at the Pestana, I say thank you for making out week so enjoyable and I hope to see you all again soon!
This review will keep in mind that the hotel in is Cuba and it would be unfair to compare it with other Caribbean islands.- good selection of food: always something you can find you will like- a la cartes were the weakest part although the Portuguese one seemed the best to me- Italian A la carte was very disappointing: the service at a la cartes was awesome and they accommodated a large group of over 20 and it was nice to have a different atmosphere than the typical buffet but you can find something you will like at the buffet and you are stuck with the menu of an al carte- the lunch grill that served sandwiches was excellent- rooms were always clean - ocean bottom on beach had a smooth rocky bottom in spots and the parts that were sandy were beautiful but unfortunately a relatively small area- trip to Pillar Beach was great: but far- most bartenders were amazing: even knew what a Brandy Alexander was and did a relatively good job with them- selection of drinks at lobby bar was best I have seen in Cuba- I personally am not interested in the choreographed shows but there were shows in the lobby : 1) cirque du soleil type show where acrobats swung from white sheets suspended from the ceiling: wonderful2) singer with piano player who got everyone up dancing: very interactive and fun- pools were great and animation team tried hard to get people involved in pool eventsThe resort is compact: which I personally preferWhile it may not be spectacular, it was lovely and for those who are familiar with Cuba, this is definitely one of the best ones I have been at.Keep in mind Cayo Coco is a secluded area and any excursions are far but they are worth exploring: catamaran trip is recommended
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, Lunch and dinner daily
- 2 a la carte dinners per week (reservations required)
- Selection of domestic & international drinks
- Daily sports & activity program
- Non-motorized water sports
- Nightly entertainment
- Mini Club
- 508 Rooms
- 2 Swimming pools, including kids pool
- 4 Bars
- 1 buffet and 3 a la carte restaurants
- Beach grill
- Snack bar
- Conference facilities
- Business centre
- WiFi (fee) (in lobby area only)
- Tennis courts (lit)
- Fitness facilities
- Spa (fee)
- Beauty salon (fee)
- Games room
- Table tennis
- Medical service (fee)
- Air conditioned
- 1 king or 2 3/4 beds
- Cable TV
- Hair dryer
- Mini Fridge
- Balcony or terrace
- Safety deposit box
Resort Location Map
Pestana Cayo CocoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Carretera Cayo Guillermo, km 9 1/2, 69400 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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