Sercotel Club Cayo Guillermo
- What's Included
- All Inclusive Features
Thanks to all the hard working men and women of this resort, the majority of rooms are open and all other amenities are awaiting your arrival. This is our second trip in a year to this resort and it it our opinion that everything is better.....especially the food!!. Remembering of course that it is Cuba and you always get what you pay for, this resort is a great bang for your buck.
We stayed for 2 nights at the Sercotel.Beach and the area is lovely but the resort need some investment, clean up, work and follow up with need of the guests.My room had only 2 bath towels, no extra for the floor, hands or face towels as a 4* hotel. Also no curtain at the shower, no telephone in the room and was not hot water the first day.The hot water was the only issue that they resolved when I went to front desk and informed Joel.Also, was not sign in the room for hanging at the door for â€śdo not disturbâ€ť, because we requested to NOT make the room at front desk but they made it.Food at the buffet not as a 4* could be 2*? And itâ€™s not the attitude of the staff, all of them they are really friendly and positive like Alberto the chef at the pool.At the check out, they charged me 3% extra because I was paying with Credit Card, they never informed in any email or voucher during the reservation or check in.I explained everything to Aidel during the check out and he professionally apologized.We stayed at better Airbnb houses in Cuba during our 15 days and half price.
We just arrived home from Sercotel and can't say enough about how wonderful it looks. After Irma we were worried what the area would be like after the hurricane. We could not believe the pictures , roofs, trees, buildings, all gone. They pulled together and worked their butts off and WOW it looks better then ever. The bungalows all have new roofs, new paint, new furniture, mattresses etc. Flowers and trees planted. The beach survived without any damage so we could go from the marina all the way to the new hotel that is still under construction. The adult only area was not open yet but they were close so I would think by January it will be open also. The wooden bungalows have been made into junior suites and with the improvement to the beach area it is a lovely part of the resort. Yes, they are dark inside but you are in Cuba to be outside. Some of the other resorts are not up and fully repaired but there was a lot of construction going on. Any of the beach bars etc had been totally ruined but workers onsite everyday. The staff was very happy to be back to work. Again I always say you need to take your own bubba , any snacks etc as there is always lots to eat but they do not put out chips etc in between meal times. Always great burgers, fish, chicken at the pool bar in the afternoon. We look forward to returning in Feb.
This property has been renovated in a very fresh and tasteful way. The linens were the best I've ever experienced in my 24 trips to Cuba and the rooms were generous and very clean.We were among the first people to visit after the reopening and we had a lovely time. The staff was warm, happy and very very helpful. The food was quite good with lots of choice and the entertainment was remarkably talented. One very modern dance group on the Tuesday was so talented I thought they could have performed with our National Ballet. The water is lovely and warm but a little shallow after the tide goes out in the afternoon. All you have to do to get around this is to walk to the left side of the beach and it gets deeper. It's a fantastic kite boarder's haven. Ironically the hurricane gave them a wider and better beach although it certainly wrecked a number of things which have subsequently fixed.The hurricane stirred things up so much that snorkeling isn't as good as it was but that will come back just like all of the vegetation is slowly coming back. The gardeners have done an awesome job planting and grooming the grounds. I would definitely return.
I was suprised how fast the staff was able to clean up after the destruction by hurricane Irma. My room was nice, all new matresses and bedding. New towels, fresh paint. The staff has work very hard to get back the place in buisness. They are all smiling and happy we are back. The food was good, the beach was nice and the staff is great.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining at specialty restaurants w/reservations
- Unlimited Domestic drinks
- Pedal boats
- Day & night tennis
- Use of gym w/sauna
- Miniclub and inflating parks for children and teenagers
- Daily activities
- Nightly entertainment
- 212 rooms in villa-style blocks
- Pool for adults and children
- Buffet restaurant and specialty restaurant for a la carte meals
- Snack bars
- Pool bar and 24 hr Lobby bar
- Night-lit tennis court
- Gym & sauna
- Beauty salon
- Massage service (fee)
- Car rental
- 24 hr medical service
- Scuba diving centre (fee)
- 2 double beds
- In-room safe
- Bathroom w/shower
- Max occupancy 3 adults or 3 adults & 1 child
Resort Location Map
Sercotel Club Cayo GuillermoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.