Sercotel Club Cayo Guillermo
- What's Included
- All Inclusive Features
Went to this hotel with my husband, it is amazing to realize what Sercotel company has done and is doing for this resort. The new beach is outstanding, the new adults only club is the only of its kind in the destination, they have updated the hotel, new Spanish chef is expected soon. The service is good with friendly staff. The rooms facing the ocean are in a privileged situation, you can't find anything like it in the other hotels. Best holiday we have had with good relation quality - price. We will be back soon.
One star is to much for this place. I don't know what to say about this place. Booked last min after reading some good reviews. When we got there at 1:30ish the rooms weren't ready so they said go help yourselves to the buffet so we went and changed and had lunch. 4:00 we still didn't have a room about 5 we went up and asked again they gave us the card and said someone was going to take us after about half a hour we're still waiting. Finely Abel from the reception desk drove us there. We upgraded to the wooden bungalows what a mistake that was! The cleaning lady was still in there, as we walked into the room it had a smell in it like urine, I sprayed the room with my air freshener I always pack and tried opening the windows and doors but they wouldn't open. There was no view of the ocean the room was dark dusty cob webs up in the celling the door where the empty fridge wouldn't close, no water or any drinks. The air conditioner was making so much noise the tv was broken the shower was on a slant so the water wouldn't drain. This room had the feeling like your up in the woods not in Cuba! We reported these problems to the front desk of course come back at 8 than go back and it was someone else, finally about 10pm they put us in a different room. Pay for a upgrade and you get the downgrade!!! There was no drinks not even a bottle of water in either room. Everyone was walking around with water bottles from the room and getting them refilled at the bars and restaurant, only one bottle per stay! We both decided to make the best of it since we were there only for 4 days. I don't know how anyone had anything good to say about this place. Concrete sidewalks were damaged some spots missing big pieces, older people at night using flashlight. Most of the walkway lights didn't work many rooms didn't have any lights outside the rooms. Bugs in rooms, stained bedding outdated rooms this is my 3 time to Cuba this year and I have seen a place like this before. The service in the buffet wasn't any better, if we got a drink in the morning we were lucky we never got a second drink. Most time we went and got our own drinks, and we were tipping everytime we ate and got drinks from bar! Unlike a lot of people. The food was average the cooks and few bartenders were the friendliest people at the resort. The beach was nice not sure if you can use? I think it was only for kitesurfing. We took the bus to pilar beach a few times to go swim there. We didn't want to risk getting in the way or getting hit by the kitesurfing. There is a lot of work to be done at this place and looks it has no motivation of getting it done! If you don't mind staying in the slumps this is your kind of place!
Once again I really enjoyed my stay at the hotel. Room was clean and confortable, staff was very friendly and help me with what I needed. The new beach is absolutely amazing with a lot of room for everybody to share.
When originally viewing the TripAdvisor reports for this Hotel, all looked to be good.I should quickly add here that we just got back (Nov 18th 2016) from Cuba.Please read all of the following:The short message here is that 80% of this Hotel is closed for renovations.If your lucky enough to be booked onto one of the Wooden bungalows (of which there are few), then your stay will probably be OK.(See my traveler Pic's Ref: KG).Our outbound Sunwing flight was delayed, which meant that we finally arrived at Sercotel at around 11.30pm.The temporary reception area where we checked in looked like a glorified garden shed.When reaching our room, the air conditioner & TV didn't work. The room was very Hot & humid and full of bugs. Having to wait until after midnight to get a visit from a maintenance guy I assure you is no fun. I did request another room, but was told that this was the best they had?After spending a terrible first night here we proceeded to try to find where we could get coffee, plus breakfast. The main Lobby & meals area's were closed for Reno's and we had to walk approximately 350 yards simply to get a drink.Our meeting with the Sunwing rep next morning was at 11.45am... We explained that due to the maintenance work currently happening, we wished to be moved to a more suitable hotel... His remarks were: "I don't blame you for wanting this"........He did manage to find us somewhere better, and we transferred shortly thereafter to far better location.... All at an additional cost of $300.00 CAD, plus 45.00 CUC's for the taxi fare.My suggestion: If your booked, or are a thinking of staying here prior to Christmas... Please think again.It's my opinion that the main body, plus facilities of this Hotel will not be ready until the new year (2017).Thanks Sunwing..... Never again!!
We had a great time at this resort, Staff were great there are always one or two staff members that just don't get the meaning of serviceWe had a wooden bungalow the view from the door was amazing water and white sand, the room was a little dark being stained dark, A/C was great, Bathroom shower a few repairs needed, bed needs upgraded Food and Bar service was very good get the food early as it goes fast, staff in the restaurant were great "Thanks Elvis" bugs we had no issues they fog in the early morning and at dusk it helps alot still bring personal protection. A lot of painting going on as it was just the start to the busy time for the resort pools were ok, Beach was amazing clean, tanning chairs were great all new We had a great time if you like to party there is stuff to do and if you don't well there is a lot of areas you can relax to the management and staff well done, I know it can only get better, so we will be back.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining at specialty restaurants w/reservations
- Unlimited Domestic drinks
- Pedal boats
- Day & night tennis
- Use of gym w/sauna
- Miniclub and inflating parks for children and teenagers
- Daily activities
- Nightly entertainment
- 212 rooms in villa-style blocks
- Pool for adults and children
- Buffet restaurant and specialty restaurant for a la carte meals
- Snack bars
- Pool bar and 24 hr Lobby bar
- Night-lit tennis court
- Gym & sauna
- Beauty salon
- Massage service (fee)
- Car rental
- 24 hr medical service
- Scuba diving centre (fee)
- 2 double beds
- In-room safe
- Bathroom w/shower
- Max occupancy 3 adults or 3 adults & 1 child
Resort Location Map
Sercotel Club Cayo GuillermoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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