Sercotel Club Cayo Guillermo
- What's Included
- All Inclusive Features
Was going to return in October, but due to the Hurricane we had to cancel until January, Hopfully the airport will be functional. We had the best time at this resort, and met a lot of good friends along the way, have been there twice now and cant wait till January. The people are so friendly and we found the service to be great. No complaints.
Stayed here for 3 nights in August and there is only so much free flow booze can do to save this place. The rooms were terrible. Tatty, poorly maintained and on arrival it took 8 hours and considerable moaning to even get any towels. The toilet flush kept breaking, the water pressure was awful so the shower was a dribble and if you complained people just smiled and said sorry, but nothing happened.The service was very hit and miss. On one occasion the bell boy parked the buggy to take people to their rooms so that it blocked the driveway. He looked at me coming in my hire car, smiled and walked off returning 12 minutes later and was surprised I was annoyed.The beach is great. And they do serve free flow rum and beer all day long. The buffet meals were school dinnerish, but not bad by Cuban standards.However considering the price, the quality of the room and the hit and miss service I would not recommend this place at all.
The beach here is beutiful and quiet, with enough sunbeds and shades. There were hardly any people on the beach as most of the guests seemed to stay around the pool. Maybe because the tide makes the sea very shallow mid day. We didnÂ´t have any problems with the kite surfers. We had a lovely big bungalow, a little worn as things often are in Cuba. The food was good by Cuban standards. Evening Entertainment was amazing. WIFI not so good. The staff are really friendly. This is the cheapest resort in Cayo Guillermo so donÂ´t expect luxury, but itÂ´s great value for the money.
This is not a 4 star resort by an stretch of the imagination. Have been to Cuba on several occasions, have never been let down until now. Rooms are adequate run down and dated. Beds are terrible. Had a terrible soft mattress, asked for a firmer mattress not really any better. Beach has been altered, the actual beach is very narrow. If you are going for beautiful time in ocean, not here. Many signs for no kiteboarding but nooone bothers. Understandably you can not control weather, but it was so windy kiteboarders every where. This resort allows local Cubans in from Varadero to kiteboard. They are obnoxious, pushy and rude. I would definitely not visit this area again or this resort. Only one restaurant, which is fine, but even food was not up to any standards. I do not go to Cuba for the food as we are both vegetarian but the options were slim to none as everything had bits of meat which is usually not available. Overall not a very good vacation. May try Cuba one last time but not this area again.
This was my eight time in Cuba, fourth in the Jardines del rey area, and second to this resort. My last trip here was in 2014 when it was called the Allegro. The resort as about 50 minutes from the airport.The best news update is the beach area. Previously it was very thin and rocky in places, meaning that the recliners were often clustered way up the palms; dangerous when coconuts and palm branches would regularly fall from above (I actually had a large branch fall on my recliner, where I'd been laying just minutes earlier). Now there is a large white-sand beach which is well groomed and maintained, and extends further. They also replaced the decaying main pier with a somewhat-less decayed one, and removed the smaller one. The water is still gorgeous, though quite shallow, with few rocks and little debris. There are many white fish, obviously used to being fed as they will gather around you when you're still in the water and start bumping into you, looking for a handout. I donâ€™t advise feeding them as the commotion will attract the attention of the barracudas I saw nearby. The resort itself is attractive and well laid-out with various types of accommodations including beach-side cabins, single and multiple-story dark wood cabins and concrete multi-level buildings. All have benefits and drawbacks. Beach-side cabins are recommended as they tend to be quitter and are well-furnished. Older wooded cabins are very dark inside with older furnishings and often just a single AC plug. Unfortunately several areas and walkways have not been well maintained and are in need or some paint and minor repairs, so you really need to watch where youâ€™re walking. There are several new cabins which are well-furnished but further away from the main areas. You can email the resort and they are quite accommodating to your requests.The walkways can seem confusing at first, but they are well-lit at night.Pools are also worn, but seem clean. There is a quieter pool near the #500 wooden buildings if you want to get away from the chaos and loud music of the main pool.Bars are as expected and service there varies from lackadaisical to excellent. They always seemed short of supplies (coffee mugs, etc.). Front-desk service also seems to depend on the person working there, but is mostly excellent. While the resort has expanded, the buffet unfortunately has not. This means that if you donâ€™t get there when they first open (7:00 breakfast, 12:30 lunch and 7:00 dinner) you may be stuck waiting 30-50 minutes outside to get in. The selections are solid (chicken, fish, beef, pasta, etc.) but not everything is replaced throughout the meal, so I really suggest getting there early. Breakfast is perhaps their best meal. There is a snack bar (always busy) with fries, burgers and cheese sandwiches.There and several entertainments and activities throughout the day, the most elaborate being the evening shows. Probably the best of these is the water show; the tropical/latin/variety shows are pretty standard.If you need to change money, just walk 15 minutes up the beach to the Iberostar (walk through the resort there and out the front lobby). If you need to take an excursion, there are several in the area, and in Moron (a medium-sized city about 90 minutes away) and Ciego de Avila. Excursions may not run during low-seasons as they need a certain number of participants.Mosquitos have always been a problem in the area, but they do spray the resort every day (at about 7:45pm) and it seems to help, along with the wind and weather, and I did not see one during my entire trip.Some people complain about the many kite surfers, but they seemed to stay mostly in their designated areas and didn't bother others in the water. There is wifi with decent speed in the lobby and many rooms as well; you just need to buy a â€ścardâ€ť for $1.50CUC/hour of service.As this resort is often priced much less than nearby ones, it is a very good value, as the shortcomings are relatively minor and can be worked around without much effort.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining at specialty restaurants w/reservations
- Unlimited Domestic drinks
- Pedal boats
- Day & night tennis
- Use of gym w/sauna
- Miniclub and inflating parks for children and teenagers
- Daily activities
- Nightly entertainment
- 212 rooms in villa-style blocks
- Pool for adults and children
- Buffet restaurant and specialty restaurant for a la carte meals
- Snack bars
- Pool bar and 24 hr Lobby bar
- Night-lit tennis court
- Gym & sauna
- Beauty salon
- Massage service (fee)
- Car rental
- 24 hr medical service
- Scuba diving centre (fee)
- 2 double beds
- In-room safe
- Bathroom w/shower
- Max occupancy 3 adults or 3 adults & 1 child
Resort Location Map
Sercotel Club Cayo GuillermoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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