Sercotel Club Cayo Guillermo
- What's Included
- All Inclusive Features
For the most part the staff was friendly. The buffet staff seemed to be better in the evenings. The snack bar by the pool was always lined up ( need more staff).Kite Surfing is the THING there. The surfers do not abid by the rules at all.When checking out we were offered a room to change before our flight, OMG!!!! It was a Hole!!! I told the guy at the front desk " that room was pretty schetchy" he smiled & said "Sorry" He knew !!! Would not recommend or go back.Must mention our room maid was excellent !!
Unless you are an avid pursuer of the extreme sport of kite surfing, I do not recommend this resort. For the price, you could stay at a much more vacation friendly resort in the area of Cayo Guillermo. Now, I love Cuba, the people and the amazing effort the staff supply, however, this resort does not meet my standards. The beach is wide, sandy, and clean. The waters of the Cay are shallow and the colours of aquamarine, emerald green represent the true Caribbean Sea. Although I enjoyed watching the multi-coloured and well designed kites, they were a hazard to avoid. I went with my grandchildren, and I was forever fearful that a kite was going to land near us . The food was adequate but not delicious. There was plenty of it, but no frills or delicacies. Did I mention I paid too much for this vacation? Choose wisely! There are so many wonderful resorts in Cuba!
My husband and I stayed at Sercotal Club Guillermo for 5 nights in March 2017. We stayed in the adult only section of the resort called Club Prestige. Club Prestige has its own pool, buffet restaurant and bar separate from the other parts of the resort. Our room was all wood and very nice with 2 double beds, air conditioner, safe, refrigerator, modern bathroom and balcony facing the ocean. The pool was quite large and the ocean water azure blue. There were ample chaises around both the pool and at the beach.The restaurant cooks, servers and bartenders were very good and professional--we never had to wait for service. We found the food pretty good, we always found something appetizing to us. One night they even served lobster which was cooked well.We'd love to go back!
We loved it! Its a quiet resort, great for relaxation! It is not new, or fancy, it is older but we loved our time there! The grounds are beautiful with mature trees, plants, and flowers. We seen lizards, frogs, fish, and birds! The ocean is shallow and perfect for our young son! The food was good, there were many options but that being said, if you are looking for a new resort, 5 star buildings, many pools and bars then this place isn't for you. It is however fairly priced and if you ok with being casual, having to wait a few minutes for a drink from the bar or waiting a few minutes in line at the buffet then you'll be fine! We enjoyed our room as it had more of cottage/cabin feel to it. Our patio overlooked the ocean, it was beautiful! The staff were very nice to us! We had many good conversations with the wait staff and made some nice connections with them. Our son loved the kids club activities and bouncer that was blown up daily. DIAYA is amazing with the children! She is kind and caring! She planned a fun birthday party with games and dancing for all the children! Thank you DIAYA you are wonderful!We will return to this resort as it was perfect for our family!
We stayed at this resort from march 10-17. We have vacationed in Cuba Several times but this resort was definitely a 2-3 star. We came here with an open mind and it was the beach and bungalow that made us stay here and not leave. The management at this hotel is ridiculous as stated in earlier reviews. The sercotel is like a scout camp going out of business. The one side of the resort looks like it's been abandoned and the adult only side looks beautiful and well maintained. We had 3 rooms booked and we had to move 2 out of 3 of them. It's like they know that they are putting you in a bad room and then voila they have a better room the next day! The bungalows 75-78 are in a great location but absolutely no lighting at night along the path up to the main lobby. We reported this but nothing was done about it. We also reported that someone removed our towels and chairs from the patio and again nothing was done about it. They tried to charge us 40 pesos for the towels but we absolutely refused to pay this and only 10 mins before we left did they say they wouldn't charge us. There are too many things to list that were below the Cuban standards that we are used too so if u are a kite surfer go here if not you will likely be greAtly disappointed. We made the best of our holiday and met some wonderful people. I think we paid way too much $ for this location.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining at specialty restaurants w/reservations
- Unlimited Domestic drinks
- Pedal boats
- Day & night tennis
- Use of gym w/sauna
- Miniclub and inflating parks for children and teenagers
- Daily activities
- Nightly entertainment
- 212 rooms in villa-style blocks
- Pool for adults and children
- Buffet restaurant and specialty restaurant for a la carte meals
- Snack bars
- Pool bar and 24 hr Lobby bar
- Night-lit tennis court
- Gym & sauna
- Beauty salon
- Massage service (fee)
- Car rental
- 24 hr medical service
- Scuba diving centre (fee)
- 2 double beds
- In-room safe
- Bathroom w/shower
- Max occupancy 3 adults or 3 adults & 1 child
Resort Location Map
Sercotel Club Cayo GuillermoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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