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Sercotel Club Cayo Guillermo

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Our Opinion
Please note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba. 

Overview
Directly on beautiful beach in Cayo Guillermo, this hotel offers 210 rooms in villa-style blocks with tropical gardens. And with stunning shallow waters, Sercotel Club Cayo Guillermo is an ideal getaway for families and water sports enthusiasts.
 
Location: Beachfront in Cayo Guillermo and 30 minutes from Cayo Coco airport. 1 hour and 45 minutes from the Ciego de Avila airport and 1 hour to the town of Moron.

tripadvisor Traveler Reviews
  • Tones180 : Toronto, Canada
15 times in 5 years.

I've been to this hotel 15 times in the last 5 years. Everytime I come back they have improved on something, whether it be renovations or additional services. I've seen the same familiar faces each time with a newcomer or two each year. It's a growing family. The oceanview rooms are unbelievable. If you don't want to stay in a hotel, but prefer an oceanview bungalow, this is the place for you. The buffet is casual and simple - but good ! You'll read it in other posts, not a 5 star buffet in appearance but you can't beat the value for the dollar. (I'm told they are renovating the buffet soon)The beach is breathtaking, pack a soccerball. There are three quaint shops on-site. You are within walking distance to the dolphin marina and to the next hotel so if you're not planning to purchase a day trip and like to walk, you'll find you have somewhere to go. The staff are wonderful, I can't say that enough... but to tell you the truth, the visitors to this hotel are also very nice people. We know we're not going to the Ritz, we are coming to experience Cuba and Sercotel Club Cayo Guillermo is as close to doing that without breaking the bank. Have a wonderful trip everyone. The staff at Sercotel is waiting for you :) - Tony from Toronto

  • cannydaeit2 : Mitchell, Canada
excellent

2nd time in cuba..late 40's couple..first time in cayco coco..we up graded to adult only section after reading reviews..and was well worth it..great room..with stunning sunrise view everyday..room was cleaned everyday..first class facilities..lots of hot water etc..believe me ..we stayed in worse room before departing torontobeach was wonderful..lots of chairs and shade..with bar not too far away..pool and hot tub were perfect.food was excellent ..lots on offer every day.the staff were excellent...genuine..friendly..helpful..just wonderful..wonderful people..yes..we saw a lot of kite surfers but further up on the other part of resort and never interfered near our section..fun to watch...usual 5 peso bus tour around resorts..few mini markets to shop at..all in all a great time..planning august to return to same resort.

  • Booga's_girl : Toronto, Canada
2nd Trip to the Sercotel in 3 Months

Just got back from our second trip the the Sercotel in 3 months. Stayed in the Adult Only section. The food was great, Wednesday night at the buffet they served champagne and lobster for dinner!!!!!! Buffet has great selection of food each day and the people who work in the buffet go out of their way to serve you.jOur room was ocean view and very comfortable, lots of hot water and towels...maid did a great job our room was always clean. View from our balcony was stunning.The pool area and hot tub are great and never crowded and you never have to play the towel game! The people who work at the resort are amazing, friendly and always seem to be happy.Would like to thank Edgardo Santana Guiteeeez and his staff for another amazing holiday, we will be back!

  • RGeoff B : Ottawa
Perfect getaway spot

I've stayed many times in Cuba, and often on this Cayo, but this was my first visit to the Club Sercotel. It is a small enclave attached to the much larger Sercotel -- the Club status gives you access to a pool, a dedicated beach and a small (and very good!) buffet. It was mildly amusing to see guests from the larger resort stumble through our gate and discover there was a better spot to be -- staff would politely and gently point them back in the right direction!If you're a Club guest, you still have access to the features at the full resort -- when I was there this meant the evening theatre entertainment, the a la carte restaurant and the various bars. But other than the theatre, there was little point in using the other facilities as the Club versions were in every way better.Our room overlooked the pool, as do all the Club rooms as they are a small cluster of maybe a dozen buildings surrounding a pool with the buffet and bar service at one end. The beach is steps away, and is also 'protected' so sunbeds and shade are abundant, even when the adjacent resort is crowded. Additionally, there is a small bar service just off the beach only for Club guests, and service was always prompt and cheerful.In fact prompt and cheerful could sum up the Club Sercotel. There were barely 70 guests when I was there, and I don't think there could ever be more than 80 -- so the staff learn your needs and preferences very quickly and are happy to look after you.The pool was lovely, the beach beautiful, the food excellent -- bravo! See the pictures, and if you do visit, say hello to the lovely Rose for me!

  • zacker05 : Ottawa
Disappointing at best

I just returned from a week at the Sercotel Club Cayo Guillermo. In a nutshell, this is a sub standard resort, even by Cuban standards. I can only try and understand the challenges the Cuban people must face, but there is no excuse for the level of service at this property. I was so grateful to have paid for the upgrade to the Prestige section. It was lovely and quiet and beautiful, and the staff were very attentive. The buffet was very good, and we were treated well. There were no long lines at all. My only complaint about the Prestige section was the number of guests and kids wandering over from the other side to enjoy the "adult Prestige VIP" section, even though they did not pay the higher rate to be there. And there were no shortage of loud, drunken gate crashers either. I certainly didn't blame them, as the rest of the resort was pretty awful. Somebody finally complained to the management over the number of guests wandering over (including the kids, but they were certainly more welcome than the loud drunks). and they monitored the area for a day and turned away a number of people, but the next day it was the same thing all over again. This was the chatter around the pool and the restaurant, as the paying guests felt ripped off (myself included). Why pay for an upgrade when anyone who wishes to is allowed to wander in and enjoy the "exclusive" amenities?What was so bad about the other section of the resort? So many things to mention. Exhausted, over worked staff just going through the motions and clearly resenting having to deal with guests. I felt very bad for some of them, they were so tired. No utensils to speak of a lot of the time, no coffee cups, no spoons, no plates at the buffet, buffet rarely being replenished in time, tiny drinks in plastic cups, received after waiting in excessively long, slow moving lines, smoking permitted in the lobby area. Line ups for the buffet as soon as the door is open. The pool side "snack bar" is a guaranteed 45 minute wait for a mediocre sandwich, with only one cook serving the crowd, while another cook stands there and does nothing. Bring your own toilet paper if you wish to use the lobby bathrooms. The list goes on.The beach is unsafe, due to the amount of Kite Surfers, this is a tragic accident just waiting to happen. The rooms looked very run down and neglected. We essentially started avoiding the other side as much as possible. Some might think turning a blind eye to all this is the thing to do, but it was so bad that there is no excuse for taking people's money and subjecting them to such a terrible experience. Also noticed some "cottage industries" going on as well, as some of the staff try to solicit guests for a variety of different things...I do have to comment on the review below as well, from "novascotiarebel". As an English Canadian also from Atlantic Canada, I too was embarrassed to be Canadian. But it wasn't because of the "Chihuahuas" as you so gleefully put it, but because of the number of drunk, loud, obnoxious and aggressive English Canadians at the resort. Every day was a new plane load of loud English drunks, making everyone around them uncomfortable. I could not write here some of the language they constantly and consistently used. Seriously. One afternoon the fighting and swearing was so bad that security had to be called to monitor the group. This was beside the pool, in the middle of the afternoon, in front of small kids. The only reason we ventured over to this side in the first place was because we were hungry and the snack bar was the only place open for food. We also had trouble getting WIFI in the Prestige section. So "novascotiarebel" your bigoted comments against the "Chihuahuas" is not appropriate or fair. Please spare the rest of us Tripadvisor users from your blatant Quebec bashing. The Quebecois at the resort when I was there were all very friendly, warm and well behaved. As were the Russian guests (though not quite so warm!). "novascotiarebel" your comments certainly don't make me a proud Canadian either. On a positive note, we ate at the a la carte restaurant several times, and it was great each time. The food was good, well prepared and presented. The service was very friendly, attentive and efficient each time. Definitely recommended. The entertainment was also consistently good each time we went.Final comment? Book somewhere else, or book the Prestige section. It was definitely worth it.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining at specialty restaurants w/reservations
  • Unlimited Domestic drinks
  • Windsurfing
  • Snorkeling
  • Kayaks
  • Sailing
  • Pedal boats
  • Archery
  • Day & night tennis
  • Use of gym w/sauna
  • Miniclub and inflating parks for children and teenagers
  • Daily activities
  • Nightly entertainment
  • 212 rooms in villa-style blocks
  • Pool for adults and children
  • Buffet restaurant and specialty restaurant for a la carte meals
  • Snack bars
  • Pool bar and 24 hr Lobby bar
  • Disco
  • Watersports
  • Night-lit tennis court
  • Gym & sauna
  • Beauty salon
  • Massage service (fee)
  • Car rental
  • 24 hr medical service
  • Scuba diving centre (fee)
Standard Rooms include:
  • 2 double beds
  • Air-conditioning
  • TV
  • Mini-fridge
  • In-room safe
  • Bathroom w/shower
  • Hairdryer
  • Max occupancy 3 adults or 3 adults & 1 child
Kids Deal - First child 2-12 years is free when sharing a room with 2 adults. 2nd child pays a special rate.
For the Kids - Supervised Kid's Club for children ages 4-12 years.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Sercotel Club Cayo Guillermo
    Cayo Coco,Cuba

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Sercotel Club Cayo Guillermo
69400 Cuba

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.