Sercotel Club Cayo Guillermo
- What's Included
- All Inclusive Features
Great layout (quiet place), beautiful beach, and nice mini club if you are travelling with kids, however these are the only pros I noticed unfortunately. In addition to that, try to pamper yourself with a massage, Maria was great, she deserves a spa by the beach instead of that tiny hole in the gym.If you miss the buffet hours there's only a tiny grill by the pool that offers sandwiches and it takes about an hour to be set after buffet closes.January is also a very windy season, try to avoid it unless you like kite surfing, it seemed the ideal place for that.Second time in Cuba, will go back but definitely not here unless they upgrade the quality of the service, food and rooms.
We had a really great stay at the Sercotel..we were in the adult section with view on the ocean. Really great location, beach, rooms and especially the people. Food was also very good in this section of the hotel with great service. Special thanks to Alfredo, Yulia and Yeny.. A very good place to stay in the area.
OK had a hard time with the sliding door didn't even ask...lines at the bar ...who cares your on vacation...beautiful and picturest ..it's not perfect...staff is great...always tipped and received good service...bar bar stools at either the pool or lobby bar..wish they had them...I would go back
This is our 7th trip to Cuba, first time at Cayo Guillermo. We stayed at this hotel from Dec 21 till Dec 31 2016. This is an older, smaller hotel. The crowd seems to be comprised of equal proportion of Polish, Russian, Cuban and Canadians. Remembering that this is a 3-star hotel and comparing to other Cuban 3-star hotels:
- Beautiful landscaping
- Large sandy beach (looks like it was built within the last 4-5 months, so please ignore beach pictures from before Sept 2016, the beach looks completely different now, wide and sandy.
- Because the beach sand was taken from the ocean recently, there are plenty of beautiful shells at the beach.
- You can see some fishes, pelicans, star fishes (but please leave them alone, don’t take out of water, they ARE alive even if they are not moving).
- Nice individual 1-story (semi-) bungalows.
- Food is tasty, variety is OK, beer is good, drinks are OK
- Safe is included in the price, no extra charge
- Our bungalow had an absolutely the best air conditioner we have seen in Cuba, quiet, with remote control, loved it!
- Some waiters were running off their feet trying to please customers, top-notch.
- We did not have problems with the insects, got few sand fly bites, almost no mosquitoes.
- Ocean water is very shallow - would be perfect for toddlers, but… (see Cons).
- My biggest issue by far with this hotel (and the main reason why I will not be back) is around ocean and especially - kiteboarding. The ocean in front of the hotel is extremely shallow (knee-deep) for a mile. If you like to swim, you need to go to the next hotel beach, where the water is deeper. But whenever you go, be prepared that a rogue kiteboarder can crush you or your kids anytime. This place is great for skateboarders (shallow water, strong wind). There is clearly marked area where kiteboarding is allowed, but the kiteboarders pay no attention to it, speeding away everywhere. At one point, a novice kiteboarding grandma lost control of her kite and was going directly at my kids at full speed, horrified, yelling to get out of her way. I am not looking forward to this at all. For this reason, this is the first hotel in the Caribbean that I will not be returning to.
Other issues (albeit tolerable):
- Speculative exchange rate (two pesos for three Canadian dollars) – seem to be higher than in other places in Cuba at the same time. I would recommend taking US dollar bills for tips and exchange money only to buy rum/gifts. Note: there were strong rumors that convertible peso may be retired soon.
- Furniture is falling apart (literally)
- Our toilet did not flush, needed to use garbage bin full of water to flush it.
- Housekeeping is good at tidying up, but not so good at cleaning (I’d prefer maid wiping the bathroom counter as opposed to building blanket swans).
- There was no TV remote in the room, never got one.
- There was no bottled water in the room when we arrived – had to go twice to ask for it, finally got it.
- Lineups at the buffet. Looks like hotel is trying to reduce food waste and puts emphasis on fish/meat prepared to-order rather than pre-cooked, which creates lineups at every meal. Often, there is a lineup for 5-10 min before cook even shows up. Why not get a 10-min head start on cooking before door opens?
- Fist people to the buffet get food and a seat, next wave has less luck (may need to wait at the door, wait for the table to be cleaned and get ready, miss some of the food that runs out (not often, but happens).
- Because ice-cream cart has no cover, ice cream melts fast, frequently, there are no clean ice cream cups, so people use glasses, soup cups, plates etc. Trying to get melted ice cream out of ice-cream spoon is an adventure, lots of ice cream goes to waste (washed out in the muddy water).
- At different stations (e.g., pancakes) there are condiments (peanut, honey, cereal), but there are no spoons to get them – this is a constant problem, why put a bunch of jars without spoons??
- Coffee at the buffet is horrible. Waiters fill their coffee pots from a machine, half-cup at the time. Coffee at the Hemingway bar is OK.
- Waiters at buffet – hit and miss. At some dinners, waiters did not come to us at all (this really depending on specific waiters, not a hotel in general. Some waiters were extra professional).
.Overall, the hotel itself, the scenery and food is above average for a 3-star hotel. If you are a kiteboarder – this is perfect hotel for you (just please remember that there are other people around). If you don’t care about swimming in the ocean but enjoy relaxing time at reasonable price in a good setting, you might be happy with this hotel. If you like swimming in the ocean, this is definitely not a place for you.
Nice place and kind of quiet. Our room was nice and clean. The little bungalows concept is very nice. The food was ok, nothing more. At the end of the week i was kind of tired of the same food (there's only one buffet). The restaurants were very good though. There are two pools and the resort is on the beach: lots of rocks, can't walk without sandals. There's not much animation during the day, but it's okay because there is usually not a lot of people. Workers are veeeery friendly and we made many friends at this hotel :)the worst thing are the sand flea !!!! we went during june and omg so many sand fleas. My legs and my thighs were covered in bites. One of our friends almost went back home because they have been bitten so many times.Last tip, if you want to relax and have a couple vacay; that's the spot.Not the best resort for single people wanting to party. Me and my bestfriend were kind of dispointed by the lack of energy on the resort. So we really enjoyed the excursions (La Grota (club in a cave) ) where we could socialize with other people from other resorts on the island.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining at specialty restaurants w/reservations
- Unlimited Domestic drinks
- Pedal boats
- Day & night tennis
- Use of gym w/sauna
- Miniclub and inflating parks for children and teenagers
- Daily activities
- Nightly entertainment
- 212 rooms in villa-style blocks
- Pool for adults and children
- Buffet restaurant and specialty restaurant for a la carte meals
- Snack bars
- Pool bar and 24 hr Lobby bar
- Night-lit tennis court
- Gym & sauna
- Beauty salon
- Massage service (fee)
- Car rental
- 24 hr medical service
- Scuba diving centre (fee)
- 2 double beds
- In-room safe
- Bathroom w/shower
- Max occupancy 3 adults or 3 adults & 1 child
Resort Location Map
Sercotel Club Cayo GuillermoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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