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Sercotel Club Cayo Guillermo

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Our Opinion
Please note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.

Overview
Directly on beautiful beach in Cayo Guillermo, this hotel offers 210 rooms in villa-style blocks with tropical gardens. And with stunning shallow waters, Sercotel Club Cayo Guillermo is an ideal getaway for families and water sports enthusiasts.
 
Location: Beachfront in Cayo Guillermo and 30 minutes from Cayo Coco airport. 1 hour and 45 minutes from the Ciego de Avila airport and 1 hour to the town of Moron.

tripadvisor Traveler Reviews
  • nbujo9 : Montreal, Canada
Wonderful time at Sercotel

I was there with a group of 20 surf kiters last November and absolutely loved it! The beach, the staff - priceless! We booked again this November and are patiently awaiting to see if everything will be alright since Irma damaged the area :( Plus it will be our first year anniversary...that's where I found the love of my life!!!

  • elainefifield : Fort McMurray, Canada
Loved It, Cant wait to return!

Was going to return in October, but due to the Hurricane we had to cancel until January, Hopfully the airport will be functional. We had the best time at this resort, and met a lot of good friends along the way, have been there twice now and cant wait till January. The people are so friendly and we found the service to be great. No complaints.

  • Carmen T :
Very Poor Value for Money

Stayed here for 3 nights in August and there is only so much free flow booze can do to save this place. The rooms were terrible. Tatty, poorly maintained and on arrival it took 8 hours and considerable moaning to even get any towels. The toilet flush kept breaking, the water pressure was awful so the shower was a dribble and if you complained people just smiled and said sorry, but nothing happened.The service was very hit and miss. On one occasion the bell boy parked the buggy to take people to their rooms so that it blocked the driveway. He looked at me coming in my hire car, smiled and walked off returning 12 minutes later and was surprised I was annoyed.The beach is great. And they do serve free flow rum and beer all day long. The buffet meals were school dinnerish, but not bad by Cuban standards.However considering the price, the quality of the room and the hit and miss service I would not recommend this place at all.

  • SwedenFamilytravel : sweden
lovely and calm

The beach here is beutiful and quiet, with enough sunbeds and shades. There were hardly any people on the beach as most of the guests seemed to stay around the pool. Maybe because the tide makes the sea very shallow mid day. We didn´t have any problems with the kite surfers. We had a lovely big bungalow, a little worn as things often are in Cuba. The food was good by Cuban standards. Evening Entertainment was amazing. WIFI not so good. The staff are really friendly. This is the cheapest resort in Cayo Guillermo so don´t expect luxury, but it´s great value for the money.

  • Tracey2720 : Rothesay, Canada
Not what is promised

This is not a 4 star resort by an stretch of the imagination. Have been to Cuba on several occasions, have never been let down until now. Rooms are adequate run down and dated. Beds are terrible. Had a terrible soft mattress, asked for a firmer mattress not really any better. Beach has been altered, the actual beach is very narrow. If you are going for beautiful time in ocean, not here. Many signs for no kiteboarding but nooone bothers. Understandably you can not control weather, but it was so windy kiteboarders every where. This resort allows local Cubans in from Varadero to kiteboard. They are obnoxious, pushy and rude. I would definitely not visit this area again or this resort. Only one restaurant, which is fine, but even food was not up to any standards. I do not go to Cuba for the food as we are both vegetarian but the options were slim to none as everything had bits of meat which is usually not available. Overall not a very good vacation. May try Cuba one last time but not this area again.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining at specialty restaurants w/reservations
  • Unlimited Domestic drinks
  • Windsurfing
  • Snorkeling
  • Kayaks
  • Sailing
  • Pedal boats
  • Archery
  • Day & night tennis
  • Use of gym w/sauna
  • Miniclub and inflating parks for children and teenagers
  • Daily activities
  • Nightly entertainment
  • 212 rooms in villa-style blocks
  • Pool for adults and children
  • Buffet restaurant and specialty restaurant for a la carte meals
  • Snack bars
  • Pool bar and 24 hr Lobby bar
  • Disco
  • Watersports
  • Night-lit tennis court
  • Gym & sauna
  • Beauty salon
  • Massage service (fee)
  • Car rental
  • 24 hr medical service
  • Scuba diving centre (fee)
Standard Rooms include:
  • 2 double beds
  • Air-conditioning
  • TV
  • Mini-fridge
  • In-room safe
  • Bathroom w/shower
  • Hairdryer
  • Max occupancy 3 adults or 3 adults & 1 child
Kids Deal - First child 2-12 years is free when sharing a room with 2 adults. 2nd child pays a special rate.
For the Kids - Supervised Kid's Club for children ages 4-12 years.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Sercotel Club Cayo Guillermo
    Cayo Coco,Cuba

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Sercotel Club Cayo Guillermo
69400 Cuba

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.