Sercotel Club Cayo Guillermo
Talk to an expert who's been here!
Call 1 888 685 6888
- What's Included
- All Inclusive Features
We had a friends reunion in Cuba in 2012. We decided to go to Cayo Coco. We stayed In this hotel in a hut. What an amazing experience. The Staff are very friendly and accommodating. The food was fairly good. We had a lot of fun at the near by beaches. The view from our Cottage is shown in the Photo. We are planning another Trip at the end of this year. I will post more pictures of what has changed and will write a new review.
DON'T GO. The resort is under a MASSIVE construction project as of October 2016! Nobody told us, so I'm letting anyone booked here/thinking of booking know right now.-Lobby Bar is CLOSED-A la cartes CLOSED-Main lobby and reception CLOSED-2/3 shops CLOSED-Main buffet CLOSED-Main pool CLOSED-Kids Club and Inflatables at the pool CLOSED-Disco CLOSED-No activities, no archery, no pool tables-CONSTRUCTION vehicles all over the beach, and even out at 4am! It woke us up!-NO security. We were approached by 3 Cubans in the DARK since there was a power shortage outside our bungalow block and we were terrified we were going to get robbed. Called the front desk when we got back to our room and they 'Hmmmed and Hawwwed' but 'said' they'd send someone out. Not sure if they ever did, but we stayed in that night.Beach was legendary, but we did NOT get what we paid for! See attached pictures for some of the closed amenities.Send me a private message if you have any questions and I will do my best to get back to you!
The hotel was CLOSED for renovations so everything was closed and we had to stay in dark, dingey, dirty rooms in a different area that were not advertised on the site. We weren't told this in advanced. No activities (bouncy castle, kayaking, waterslide, etc) no restaurants, one out of three shops was open occasionally (not open its listed times) literally everything was closed. Three times we found small rocks/chunks of wood in the food and endless eggshells. The drinks were just liquor with watered down mix - disgusting. Cockroaches and mosquitos everywhere. Incredibly RUDE staff. The long dock pictured is covered in splintered wood and rusty nails.
We were seeking a no- hassle, inexpensive place to literally do nothing- this was an ideal spot. Stayed at this modest but lovely little resort Sept 5-12 with my husband. Check in went quickly and smoothly. Arrived early so room wasn’t ready. We were prepared for this and had essentials in our carry ons. Stored our luggage at the desk, changed (because it is HOT & HUMID!) and explored the area and relaxed on the beach with a drink. Due to our flights we had not slept in 24 hours so the lovely man at the front desk agreed to do his best to expedite our room. We were able to get in by 1 pm. We really appreciated that! We had pre-payed for an oceanfront upgrade and were not disappointed. Our oceanfront concrete bungalow (#77) was perfect- fabulous view and location, proximity to pool and main building were great yet still fairly quiet which we love. Perfectly clean and spacious room & small terrace with 2 lounge chairs was perfect. We were mere feet from a palm covered gazebo and the turquoise ocean under well spaced palm trees. Water is very shallow and calm for a long way out which I like but could make actual swimming difficult. 1 buffet is pretty well it for meals and while food was decent and plentiful it did get repetitious- alot of recycling dishes. It was possible to pre- order lobster for an extra 15 cucs. Overall I could always find something I enjoyed. Breakfast was the best however we tended to miss it as it ends at 10:30 and due to the 3 hour time difference for us was difficult to get to in time. We are forever grateful to Jenny at the dinner buffet for her warmth, beautiful spirit, excellent service and great English! She is one in a million and we would return just to see her! Thanks also to Elvis, Julie and everyone else at the buffet. Snack bar at the beach bar was tended to by a charismatic, friendly woman from Cienfuegos whose warm smile, beautiful eyes and excellent grilled ham and cheese sandwiches made my day (she is also a fantastic pancake artist!) We also went to the a la carte restaurant for Italian night and Spanish night. Both nights offered a welcome change from buffet food (Thank you to Yanely). Drinks at the 24 hour Hemmingway bar (where we made some great friends!) and pool bar were always great and these guys are run off their feet! Many thanks to all the bartenders there: Hermes, Sergio, Karel, Elvis and all others- you are all amazing! Nany did a beautiful job cleaning our room daily; we exchanged notes with our small tip and she left us hilarious and amazing towel art- so fun! Water pressure and hot water were always available in our room, toilet was temperamental but not a huge issue. Yes, sliding door was tricky and no coffee in room. A/C and fridge worked great. Tip: Mosquitos- bring repellant. Delighted to see lizards, crabs and frogs around the property however frog in our shower wasn’t welcome lol. We expect this in certain countries. Carlos, a gardener was warm and pleasant offering to cut us fresh coconut to drink and always gave a friendly hello each day. Many excursions were available through the hotel (Lolita) and through our airline rep (the wonderful Carlos from Air Canada) however we hired our own taxi for a trip into the city of Moron, stopping at La Redonda (Lake) and a fabulous Pina Colada stand. We also took advantage of a catamaran ride to a nearby coral reef to do some snorkeling for 90 min or so for 15 cucs each. We took a double decker shuttle bus which runs hourly to and from Playa Pilar for 5 cucs return. Enjoyed an hour long bike ride to the marina and to see the flamingos. This resort is not fancy however is clean, beautifully situated and exceeded our expectations. We owe this to the exceptional staff here- almost everyone we met made us feel welcome and was beyond professional and attentive. My only complaints are about the entitled, rude behaviour of other hotel guests and the fact that “management staff” seemed to take precedence. I am amazed at the ability of staff to rise above- the class they demonstrate is outstanding. They are the reason we would return to this property. Gracias por todos!!
Hotel complex lies directly on the beach with white sand lined with palm trees and wooden bungalows and villas. The whole resort felt very spacious with plenty of room between individual buildings. They were spread out on a very large area and interconnected by paved walkways. Palm trees and flower beds every where.We stayed in one of the wooden bungalows on the beach, about 4-5 mins walk from the reception. They are double unit bungalows but we didn’t have a neighbour. The room was nice and clean. We had a small terrace, bathroom with shower and hot water everyday, safe was in the closet, some tables, chairs, mini-fridge and TV with cable. AC was turned on when we arrived and worked fine all week. It was somewhat darkish inside as we were surrounded by palm trees but it probably made the place little bit cooler. The room was cleaned every day and after we started leaving presents for the maid, she extra cleaned and organized everything. We got clean towels and bed sheets. We didn’t notice any tropical creatures such as cockroaches or spiders or even geckos. Seemed very clean, a nice place to rest and sleep. Some of the furniture, like the door and draws on the TV table were damaged but not a big issue.The buffet restaurant was next to the reception, about 4-5 mins walk from our bungalow. It was large inside and had various food tables along the walls. The food was plentiful and quite a nice variety. For breakfast, eggs, various bread, fruits (guava, papaya/fruta bomba, banana, melons), salamis, sausages, cheeses, cooked banana, various fruit drinks (my favourite was guava), vegetables (tomatoes, green, etc), cereals, coffee, tea and burger meat. The woman-cook who used to prepare omelet was a funny one, carved various pancake forms for children and adults too. We used to leave her and others 1 CUC as a tip. Lunch was good too, my favourite was roasted pork but there was also 1-2 kinds of fish, various meat cooked on request, chicken various ways, lamb, beef, minced meat, 2-3 kinds of pasta, salads, fruits, vegetables, red and white wine, beer brought to table by waiters. Also, variety of cakes, rice pudding, 2-3-4 ice creams (definitely try guava and coconut) and sweet sauces for ice cream. Usually, the selection was similar each day but there were 2-3 items changed or added almost on daily basis. No coffee though for lunch or dinner (only in the bar). The waiters were always around and making sure that we had drinks and anything else we needed. Again, tipping was a norm.Dinner was of similar sorts, with added or changed menu (some food was reused, which I noticed on lamb meat, although it was very tasty). The cooks were very helpful and entertaining at times. All in all, been to better places, been to worse places and this resort was not bad at all. Quiet, nice beaches around and not bad food. Unless somebody expects miracles in a country where many (or most) have much much much less…There are 3 gift shops for various Cuban items, for cigars and rum, and other memorabilia. We arrived to the resort around 11:30, the checking time was after 4pm but we got our bungalow in 30 mins (and others too). First they wanted to assign us rooms but when I pointed out that we booked bungalows, they corrected the error and soon we were on our way in a small golf cart.At the Hemingway bar just opposite the reception, while waiting, we had some cocktails and this bar became everybody’s meeting point after lunches and especially dinners. Bar tenders were quite busy at times and ran out of certain alcoholic beverages only ones (as far as I know). Another bar was at the pools, that usually closed around 22:00.I have never tried the pools as I prefer the sea, but both of them looked nice and very clean. There were inflatable slides too and programs for kids and adults.Next to the pools was the entertainment hut, where every night some kind of program was on, like latino dances, international dances night, comedy night, etc. They were quite nice and entertaining. Usually ending with group dances a la Cuban style.Next to the pools was also the renting hut, where beach towels, bikes and other things could be rented (at no fee), bikes 1 hour free, then 1 CUC/1 hour. Only issue here was that they closed the rental at 17:00, so no biking afterwards when the air starts cooling (somewhat). The Italian a la carte restaurant was closed, only the Cuban a la carte restaurant was open which was at the very end of the resort grounds.The servers, gardeners, everybody seemed to be nice, saying Hola to us with a smile. My mother even got flowers from the gardener who explained how to plant them. He was very nice and always greeting us with a smile.The day we arrived, we bathed on the beautiful beach right in front of our bungalow. It was amazing. Clear and warm water with small fish around. Then next day the first workers arrived, huge pipes were towed in and the sanding of the beaches started. The erosion was so huge that they had to refill the shores with sand sucked up from the bottom of the sea from way out. The work continued throughout the whole week and even after we left. Seems like a huge project. Luckily, the main beaches were intact while we were there, so only little annoyance for us. Great resort, great service and great cocktails 24/7 :)
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining at specialty restaurants w/reservations
- Unlimited Domestic drinks
- Pedal boats
- Day & night tennis
- Use of gym w/sauna
- Miniclub and inflating parks for children and teenagers
- Daily activities
- Nightly entertainment
- 212 rooms in villa-style blocks
- Pool for adults and children
- Buffet restaurant and specialty restaurant for a la carte meals
- Snack bars
- Pool bar and 24 hr Lobby bar
- Night-lit tennis court
- Gym & sauna
- Beauty salon
- Massage service (fee)
- Car rental
- 24 hr medical service
- Scuba diving centre (fee)
- 2 double beds
- In-room safe
- Bathroom w/shower
- Max occupancy 3 adults or 3 adults & 1 child
Resort Location Map
Sercotel Club Cayo GuillermoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.