Sercotel Club Cayo Guillermo
- What's Included
- All Inclusive Features
We had the pleasure of visiting this resort from Feb. 7 - 17. This was strictly an R&R vacation for us and truly, we didn't do a whole lot but spent most of our time at the hotel soaking in all it had to offer.Our arrival and check in was very quick and we decided to upgrade to the Adults Only section at that time. We were driven to our little cabin in a golf cart and within a very short time, we were settled in and began our vacation. For anyone with mobility issues, walking to the main lobby could be a stretch but for us, we needed to keep walking daily so it was fine for us. (see comments about the food).We were right on the beach and the view from our patio was spectacular. We were steps to the amazing beach and there were plenty of chairs and no chair saving which was very nice to see. The beach ! Wow it is amazing. You can walk a great distance - to the marina or to the other resorts in the area. Unfortunately, the palapalas didn't provide much shade so we spent most of our time at the pool area. The sun was in full force everyday and we couldn't have wished for or asked for better weather. There was a beach bar in the area which was a very nice touch for those who spent the day here.The pool area was a great spot to sit & read and enjoy the coolness of the water. Since it was adults only, there were no children which we really enjoyed. Of course, people did try to use the jacuzzi and pool but were redirected quickly. It is a problem in that security does not patrol the area for people who are not part of the upgrade so it was up to guests to report them. The signage is not clear and they need to put out signs with the different coloured bands to make it clearer. Signs should be posted in visible areas - less writing and more colourful to catch the eye. A few people just didn't get it and argued with security - you don't pay you don't play - simple as that. The food. Oh my! We always have lower expectations for meals in Cuba but we have never had better. The meals were extremely delicious and there wasn't anything that was bland or awful. They served up turkey, beef, pork and fish dishes. No mystery meats here. The chef really needs to be commended in his cuisine. Everything was well prepared and well cooked. We definitely put on a few pounds at this resort. Of course, we had a few little hiccups along the way but staff took care of our issues and were resolved quickly. The staff from the bartenders to the front desk were wonderful, kind & always a ready to smile. The one slight that we noticed at the adult section was the manager. I think the managers name was Ramon and he was there with his wife - from Spain I believe. We only saw them during mealtime and noticed he was never around in-between. He didn't seem to be interested in the guests - not a smile, not a hello...nothing. He was actually quite intimidating and people wondered who they were. We found that very strange as most managers take the time to chat with guests and take an interest in them. Not this one. We (and others) were very disturbed that they had fresh meals specially prepared for them. This lead many of us to wonder why the regular food from the buffet wasn't good enough for them. Very strange. The complete opposite from staff at the main lobby area - Eddwin (? manager at the main lobby) always stopped us & asked if everything was ok...what a difference between the two. All in all, we cannot find fault in this resort. Our vacation was wonderful and we couldn't have been happier with all it had to offer. We would return and will definitely recommend it to our friends. The staff at the main lobby front desk as well as the adults only desk area were extremely helpful and made us feel so welcome - if there was anything we needed they were on it without hesitation. That also applies to the wait staff - our glasses never were empty and dirty plates didn't sit for long on our table. The hotel should be extremely proud of all staff at every level - they really took care of their guests & made our holiday what it was - fantastic.Pat & DianeNorth Bay, Ont.Canada
Sercotel Cayo Guillermo is a hidden paradise.This resort on of if the best white sand turquoise blue water beaches in the Caribbean. Is a tropical paradise that is quite and realizing.Exquisite customer service, amazing food.This location has 2 bars. 3 restaurants and 1 buffet Buffet breakfast, buffet lunch, and buffet dinner3 a la carte's restaurants including one Greek.Home of kite surfing and many more activities
We traveled to the Sercotel February 7-14th as a group of 6 (including two children 5 and 2). We stayed here 3 years ago when the resort was the Gran Caribe so knew what to expect. Check in was fast, despite a short delay at the airport waiting for a bus large enough for the group that had arrived. Room:The room was clean and the made did a great job keeping up with our two kids. We had a nice patio with an ocean view and the room was only 1 minute to the beach, pool or buffet. No issues with toilet flushing at all, and always hot water for showers. Water delivered most days (I think they ran out at the beginning of our stay but we just refilled at the bar). Only 2 bath towels, but we managed fine for the 4 of us and they were changed daily. Kids loved the blanket and towel art.Food:The food was typical Cuban buffet, we had no issues finding anything to eat and there was always a variety. Also sandwiches and fries available at the snack bar (pool). We settled into a routine at a table and our waiters/waitress always had our table ready with a plate of fruit and beverages. Yolanda, Barbarro and Ariel went above and beyond each day and were always friendly greeting us with a smile. My birthday was our final day and Barbarro and Yolanda decorated our table with balloons for breakfast and had a small gift for me, at lunch Ariel had made a beautiful flower centerpiece as well. It was a nice touch! Best Pina Coladas at the Hemingway bar (lobby)Pool:The pool is large with two levels, water was a cool especially a few days that were more windy. They have two inflatable slides that were up a few of the days we were there and my son enjoyed climbing and bouncing away.Beach:Three years ago there was very little beach due to errosion but WOW!!!! They have done a fabulous job in bringing in sand that goes on in every direction. The beach is truly incredible so much that this time we did not even make the trip to Playa Pilar. When the tide goes out you can walk forever, and the kids loved playing on the sandbar finding all kinds of treasures (sand dollar, starfish etc). If you or your children love looking for shells this is the place! The sand that was brought in is FULL of shells you dont have to look very hard to find some gems.Kids Club:The kids pool was empty this trip, unsure of why. But the kids loved the playsets, bouncy castle and playing with the staff inside. The staff were excellent with the kids.Due to having small children that were wiped out we did not see any of the evening entertainment. Staff during the day had lots of activities and games happening. We also walked out the driveway to the main road to check out the flamingos which the kids enjoyed. Staff were friendly, lots of kite surfers to watch, quite windy 2 days which is to be expected at a resort known for kite surfing. We generally like to travel to other resorts, though currently Cayo Coco is our destination of choice with the resorts close to the airport to keep the travel time down for the kids. We would return to this resort for the staff and incredible beach.
We just got back from our trip Feb 7th to 14th 2017 and we're very pleased with our vacation. The staff upgraded us to the adults club. This review is mostly about the adults club which if you're not travelling with kids is well worth it. The adults club has its own beautiful pool bar and restaurant with great food and good service. There was always some different meal selections at dinner. Their chicken was delicious. They had hot sauces , ketchup , salad dressings, pickles, cheese and salami every meal. The bread was some of the best I've ever eaten. The beach was gorgeous, we also had an ocean view. It was windy some days but you could still swim in the ocean . Great spot for windsurfing and fishing. You can walk to the marina and book your own private tours. The staff was wonderful, helpful and friendly. In the whole resort you can usually see the ocean, which was important for us when choosing a resort. We only went to one show "Michael jackson" but it was great. They are very good dancers! For the price we were really happy. Some things need more maintenance, shower tiles, walkways, landscaping but the things that really matter were great. We loved the location too!!!
Stayed in wooden bungalow very clean and well maintained staff was great. ..food was cuba ...not that greatest...older with some wrinkles but worth staying ..tip of the day bring bug spray and after bite...some sidewalks in need of repair but I didn't go to cuba for that so people whining about that crap...don't get it beach is amazing worth the stay quiet small resort
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining at specialty restaurants w/reservations
- Unlimited Domestic drinks
- Pedal boats
- Day & night tennis
- Use of gym w/sauna
- Miniclub and inflating parks for children and teenagers
- Daily activities
- Nightly entertainment
- 212 rooms in villa-style blocks
- Pool for adults and children
- Buffet restaurant and specialty restaurant for a la carte meals
- Snack bars
- Pool bar and 24 hr Lobby bar
- Night-lit tennis court
- Gym & sauna
- Beauty salon
- Massage service (fee)
- Car rental
- 24 hr medical service
- Scuba diving centre (fee)
- 2 double beds
- In-room safe
- Bathroom w/shower
- Max occupancy 3 adults or 3 adults & 1 child
Resort Location Map
Sercotel Club Cayo GuillermoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.