Sercotel Club Cayo Guillermo
- What's Included
- All Inclusive Features
Just back from 2 windy weeks in February. My wife and I kiteboard so this is a good thing, even though a couple of days were cool and cloudy. Bring a shorty.Service was excellent with a shout out to Jorge (entertainment) and Julia (dining room server).Food was tastier than on previous trips. Great pool bar sandwiches.Many trees still leafless after the hurricane, but all vegetation is recovering nicely. Accommodations are being renovated and repaired. Our concrete cabin was great.We shall return!
We just came back from a two weeks vacation (Jan 30 to Feb 13) at the Sercotel and were quite please with our choice. My husband is a Kite surfer and having the Havana Kitesurfing club which offer courses and rentals at the Sercotel beach was the reason we chose that hotel. The very shallow water allows for the instructor to be right next to you in the water as you learn to manipulate the kite. We stayed in a wooden bungalow and had a clean room with good beds and a safe,great shower with lots of hot water and pressure. We were fortunate to have a quiet neighbor as the walls are not made for discretion... The biggest drawback with our room was that we were not given water often, 2 bottles in 8 days. An all inclusive hotel and many people with rooms on the outskirt of the property were buying water. We mentioned the problem to the maid, the front desk, our Sunwing representative and finally to Senor Ruby, the man in charge of beverage. All in all, we were given 5 bottles in 2 weeks which we refills at the bar when necessary. The hotel grounds are beautiful and gardeners like Senior Yuri work very hard to bring them back to pre hurricane conditions. Freshly constructed and/or painted areas are a work in progress, the pool is beautiful but the beach and water colors are hard to beat. Spectacular. The two bars needs more staff but the bartenders really try to go thru the lineups quickly and with a smile and great attitude. Same can be said of the restaurant buffet staff, always smiling and pleasant... A special thanks to Diani who cooks perfect eggs every morning and to Diana and Leivis who made us so welcome every day. The food itself was really good with nice meat and fish selections. No gastronomy here but real good breads, vegetables, etc... My biggest complaint would be about the public bathrooms especially the one behind the theater which never had toilet paper or hand soap. My biggest compliments would go to the hotel management who tries different ways to improved the enjoyment of their guests. They survey every weeks so they can find out their weakness. They provide musical entertainment most afternoon and every evenings, always well receive by the patrons. The animation team is wonderful and offer many diverse activities without pressuring the clients. Thanks to Maikal for showing me archery and making me dance. We did not have many problems with our room but a big thanks goes to Pablo for his genuine attention.
My wife and are 60ish canadians from manitoba canada. Have done a lot of traveling in the last twenty years so know what to expect from these all inclusive resorts. We spent two weeks at the Sercotel---Jan. 24th to Feb. 7/2018 and liked most everything about it. Our room was a cement bungalow close to the ocean. Everything in the room was freshly painted,new mattress,new bedding,new tv, toilet and air conditioner , hot water all work 100%. The food in the buffet was always good with a good amount of choices and we never had any issues with upset stomach,s. Some days we had our lunch at the snack bar by the pool that served a great cubian sandwich...or fries and a burger or hot dog. The bars were always busy so a bit of a wait sometimes but never really bothered me because I was in holiday mode and usually gave me a chance to strike up a conversation with somebody new. Beautiful pools and grounds. My wife and I are walkers and daily walk the big long beach probably 3 or 4 kilometers one way. Never had any issues with no see em,s or bugs of any kind tho we did hear some people complaining about them.The workers at sercotel is probably their biggest asset, I made alot of friends with the gardener,s , cooks, waiter,s, and our maid and would go back again just to visit them again. It made me feel good that I was able to pass on to them some gifts we had brought that they have trouble getting in Cuba.We did take the double decker bus to market and back one day which was fun...(if you take it just for a shopping sake there is just more of the same things you can buy at the gift shop or store at the Sercotel) Money exchange was the same rate at the hotel lobby as the banks.Also went on what they called jeep safari. Long day, drove over 300 killometers, Stopped in city of Moran , many little towns, pontoon boat ride to a island resturant on a fresh water lake and ended with a short horse back ride at a very well off rancher,s farm. Would go again...we are from a farm and enjoyed seeing the country side.We are very easy going couple and just go on vacation to relax and get away from winter. Spent most our days sitting on the beach sucking up sun, having a few drinks, visiting with other travelers. This is not a party resort but you can have a good time at the pool with the animation team during the day during the day and I heard there was a disco up near the lobby in the evenings but we never heard it or saw where it was...in bed most nights by 10pm.In summery if you want to kick back, get some sunshine,and relax at a place that is clean and feel safe., The Sercotel is a good choice. Nothing fancy but in our opinon a good option.
First visit here with my daughter and husband in mid January. We usually vacation at Cayo Coco a few times a year but decided to try here this time. Here's our summary:Food: VERY GOOD. There was more fresh fruit and a huge variety of vegetables daily .. more than I have seen in Cuba ever. The buffet was really great, total bang for your buck. One night I had steak (delish) other nights, turkey, fish, shrimp etc. We tried the ala cart restaurant and the Cuban night was very good. The Cuban Day BBQ had a huge variety of tasty treats. We were never hungry, service was mostly good (a bit slow at busy times) but we were always full and satisfied. Bars and drink service was ok. Drinks were excellent ..but the services was always slow. I wish they had on a couple more staff and the bars. If you don't like the small cups, bring your Buba!! It's a Cuban vacay standard! Espressos are the bomb there! Rooms: Basic rooms. Very clean. Beds comfy. Everything worked fine. No problems here. Nothing fancy shmancy they did the job. Entertainment crew was the bomb. DJ Yojan was great and staff Jendy were outstanding. MADE THE WHOLE TRIP!! Games everyday with lots of prizes. Foam party was fun for all! Band was REALLY good!! Shows by dancers at night were very good. Grounds were always very well maintained. Lovely staff who gave us coconuts and treats. Cubans are just lovely people! Very safe for all travellers. Most everything has been repaired from hurricane. Some trees & vegetation still sparce but that's it really. Beach was lovely. I think Cayo Guillermo is gorgeous! Lots of long docks along the beach to walk out to and enjoy. Did not enjoy the sand flies though .. ate us alive. I wouldn't travel here again in January because of the flies plus the water was cold and it rained alot. The adult pool area was very quiet and really pretty. I'd go back in March, April. All in all .. tremendous value. Really good time had by all three of us. Made great friends, including a dog and a cat in the disco :) PS ride the bikes .. it was fun!!
I travelled from CamagÃ¼ey to cayo guillermo in order to spend 2 relaxing days at the beach. This hotel is not to recommend. They suffered from the hurricane and are trying to rebuild (which of course, is totally ok). However there were no bedside lamps and there was no minibar (eventhough i paid an upgrade). Further i had to make sure the door was going to be fixed in order to be able to lock it. I had the impression it was not that clean and the staff did not really have an interest in doing a good job. The buffet wasnâ€˜t nice at all and being a vegetarian i found it difficult to eat there so the 3 day i went to another hotel. The beach is really nice but windy, which is why there are a lot of kiters making it dangerous to swim. The bar offers drinks in plastic cups (mostly you have to wait in line to get something) and by 4 p.m. thereâ€˜s lots of drunken canadian tourists. Therefore, if you make the effort to get to cayo guillermo, get a nice hotel (like iberostar playa pilar) and spend the extra money...itâ€˜ll be worth it.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining at specialty restaurants w/reservations
- Unlimited Domestic drinks
- Pedal boats
- Day & night tennis
- Use of gym w/sauna
- Miniclub and inflating parks for children and teenagers
- Daily activities
- Nightly entertainment
- 212 rooms in villa-style blocks
- Pool for adults and children
- Buffet restaurant and specialty restaurant for a la carte meals
- Snack bars
- Pool bar and 24 hr Lobby bar
- Night-lit tennis court
- Gym & sauna
- Beauty salon
- Massage service (fee)
- Car rental
- 24 hr medical service
- Scuba diving centre (fee)
- 2 double beds
- In-room safe
- Bathroom w/shower
- Max occupancy 3 adults or 3 adults & 1 child
Resort Location Map
Sercotel Club Cayo GuillermoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.