Sol Cayo Coco
- What's Included
- All Inclusive Features
Location: On the beach, 1 hr to the town of Moron, 15 min from Cayo Coco airport.
Well we may have been evacuated near the end of our two week stay, due to Irma, but we still have lwonderful memories of our first time here!This may not be the best finished off hotel as far as fixtures and fittings go.But that means nothing when you get there as the staff are all extremely special!We have travelled all over the world and never come across a unique place as Sol Cayo Coco.The minute you arrive the staff have this instant moment where they make you feel you must have been ten times before!Nothing is too much trouble, whatever you need they will look after you.The beach is heaven on earth especially the one to the left.LAzaro at the beach bar is great along with Alfredo and the chefs.The team in the restaurant, well, again they were fabulous.I don't really know what it is this hotel has it's really hard to put into words, they make you feel like family!We will be back ASAP, we hope everyone is okay Deborah and Glyn
This was our 3d visit to the sol. It was great to see everybody again even tho our stay was cut short by Irma I'd like to say a Big thanks to Yunier & Yusnan from the beach, Eslie you are a star from the main restaurant you made our meals time special also Julio T thanks too, finally Midael, Saul & Juan from the pool bar you all a so fantastic thanks for making our stay special, now sorry sol the food this year has let you down the pool bar lunch the food was usually burnt, the main restaurant well the bread was inedible chips cold & the meat was always with veg that could never be cooked on a grill. Stop moving the chiefs around leave the ones that are good to do the stations that they are best at, not moving them so you leave a different chief to do a station that they are unable to cook the food correctly, I was told the have a new head chief from the Dominican I suggest you send him back to were he came from, this year he has pulled the food quality down. We will return to see you again to see your fantastic staff as they make our stay fantastic & make us feel like family. I do hope the food improves.
I visited the Sol from the 26th August until the 7th September, at that point we were evacuated to Varadero. I'll list the good and bad points.*GoodThe majority of the staff, particularly Meilyn and Eslis in the buffet restaurant and our maid Dailis.Las Colaradas beach.Bars, drinks were good and never waiting for long to be served.Entertainment *Not so goodFood, mainly because it was so repetitive, the omelette and pasta stations were good though.*BadPlaya Larga beach for the first week. During this time there were a lot of Cubans on holidays using this beach ( they weren't guests at the hotel), the rubbish they were leaving on the beach was disgusting. Their holidays finished at the end of our first week and the beach was cleaned back to a pristine condition. Overall we had a great holiday and great time at the Sol.
This was my second time to this resort, it is old but has character. I love that it is a small resort and that we had access to 2 beaches, one semi wavey the other one super calm and one of the most beautiful beaches I have ever seen.The staff were all lovely and so friendly, they remembered my fiancĂ©e and me every single day and what we loved to order, how we liked our coffee etcâ€¦Lizandra is the hotel manager and she and I were in contact before our arrival to plan something special for my fiancĂ©e since it was his birthday. She went out of her way to make it a memorable one for him. Everyone at the resort was great.The sad thing was that during our stay, news of Hurricane Irma came to surface and people at the resort were starting to panic. We flew with Hola Sun/Cubana Airlines and I will NEVER EVER fly with them again nor will I recommend them to anyone of my friends. The level of service or should I say "lack" of service that we received from them was unimaginable. The representative for Hola Sun/Cubana Airlines (his name was Erly) was the most arrogant and rude person I have ever met. Air transat, WestJet & Air Canada reps walked all over the resort looking for Canadians to inform them of the flight changes due to Hurricane Irma. My fiancĂ©e and I were stuck running around the resort for 3 days trying to find the Hola Sun rep for 3 days without any luck. His number was left on the board and we called and he rudely asked.... "What is the problem?, the weather is fine, why are you calling my cellphone?" and he proceeded to hang up on us. If the weather was fine then why are all guests from the resort evacuating?? We felt so stranded as all Canadians at the resort had a plans to go home and we did not which was scary knowing that the category 5 hurricane was coming towards us. Hola sun ended up leaving a piece of paper at the reception desk, with the wrong flight number and no indication of what the arrival destination would be, how would we know if this was our correct flight and who was going to let us know that a flight change has happened? A piece of paper on the counter of the receptions desk is not acceptable, especially since they dropped off the paper on the same day the flight was rescheduled.We finally managed to get out of the resort late at night and go figure, my fiancĂ©e, myself and 2 other Canadians were the last ones to leave the resort. Even all the staff members had left the resort by 6:00pm except for 2 of them as they had to wait on us.All in all, my heart goes out to all affected by Hurricane Irma. But Cuba hit home with me as I was one of the lucky ones who managed to leave 1 day before the storm hit. Cayo Coco is one of my favourite places in Cuba and now it is destroyed. All Staff have lost their jobs or the roof over their heads. it is so devastating and sad to see and I hope that all the staff that I have befriended are ok and that their families are ok as well. I have attached a few photos of the resort before (my photos) and after the hurricane (pictures I came across online) just to show you how beautiful the place is and how much damaged the resort incurred. Unbelievably sad :(
While staff go out of there way to help the hotel is run down , no air conditioning in main lobby & plastic covers on seats means sweating the moment you enter ! Enternaiment is poor both on evening & daytime. Free beach activities are non existent as they never come out ! Don't even start me on food , if you like cold food that is meant to be hot & flies & cockroaches your on a winner . Breakfast is the best meal so don't miss it ! 1 beer on draft which is flat & sugar filled drinks , everything made from powder form including the milk& juice . Tub of Pringles in resort are 5.85 there money & sweets & chocolate are non existent anywhere so take some with you ! No floats available to buy unless it's for a toddler so take those also . Our room was cleaned every day so that was good , but make sure you tip everyday or it'll be missed next day !! Pool area nice but they don't hose it down so gets dirty & mosquitoes are really bad so don't forget your deet & plugins . Beach direct on hotel is lovely the other one is dirty full of locals, looks like there living there & we witnessed them being allowed into our hotel taking over pool & nothing was done to remove them , loud loud loud ! we went up to our room everyday from bout 4pm just to get bit peace . I personally witnessed a 12year old boy being shouted at off a member of children's entertainment & told her to stop , would never return to this place ever ! Our honeymoon ruined by a miss sold Thomas cook holiday . Told it was a 4* hotel it wants a total refurb . We did meet some lovely people & staff are amazing but everything else is horrific! No lift either so hope your not on top floor . Balcony's don't lock either , it really is run down .
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining w/reservations
- 24 hr snacks
- 24 hr Domestic & International drinks
- House wine w/lunch and dinner (some surcharges may apply for selected wines)
- Introductory scuba diving lesson in pool
- Day & night tennis
- Daily Activities
- Nightly entertainment
- Disco, drinks included
- 270 rooms in two 3-storey buildings
- 1 buffet restaurant
- 3 a la carte restaurants: International, Grill/BBQ, dress code & reservations required (lobster & shrimp not included)
- 24 hr Lobby bar
- Bars including Pool bar and Beach bar
- 2 outdoor pools
- 2 tennis courts (2 night lit)
- Beauty salon
- Souvenir shop
- 24 hr medical service (fee)
- Cyber cafe (fee)
- Two 3/4 beds
- Air conditioning
- Satellite TV
- In-room safe
- Full Bathroom
- 220V (converters required)
- Balcony or patio
- Max occupancy 3 adults or 2 adults & 2 kids
- Oceanview Rooms with ocean view also available
For the Kids - Baby Club ages 4 & under and Mini Club ages 5-12 (hours will vary).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sol Cayo CocoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Jardines del Rey Ciego de Avila, 69410 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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