Sol Cayo Guillermo
- What's Included
- All Inclusive Features
Location: On the beach, 90 minutes from Moron, 30 minutes from the airport.
Such a shame! I was so looking forward to this holiday, I found Ibiza do better all inclusive then Cuba. It's absolutely gorgeous where it is set!!!! White sandy the beach, clear ocean and darker in places but it's so shallow and gorgeous to look at and even my room balcony looked out to the sea past the palm trees!! The room has no problems - decent sized bed and tv and all wardrobe space etc and a big water bottle is in your room each day. I hired a safe deposit box but felt like 14cuc was a con considering it was just my room key coded for the safe, never got that back either. Cleaner was lovely making me things like swans and bows on my bed. Air con was spot on and needed! I even liked the fact it was a pretty quiet resort and definitely a real quiet beach with free shade bits built and use of free sun beds on the beach. But I think the reason the resorts quiet is there was whispers of it being shut down to be renovated, the guests weren't seeming so happy, someOf the staff seem too laid back some of them like they have lost interest. Don't get me wrong some of the staff are pretty amazing!!!! But it's made hard work for them as the two only bars open - main snack bar that was being used was always running out of alcohol, in the end the customer service lady said when I am told they are out, go see her but you shouldn't have to spend your holiday back and forth. Plus made it hard to stick to a drink and drink the same. You get no 3G data in Cuba & don't rely on this resorts wifi as it was pretty poor couldn't get on a lot of the time. Snack bar food service generally took forever to be served. Some can cook it better than others though so depends on staffing. No ice creams readily available unless in the restaurant in a bowl maybe a cone if you're lucky. No ready made pina colada in a slush machine. It was blended in a blender so was mainly foam. The restaurant staff who cook the food were so friendly and good, I feel sorry for the heat they work in there though! It's boiling so in and out eat your food quick k 😃I relied on them a lot of the meals to eat as I found some of the choices of food a little odd like Brussel sprouts out for every course 😂if you tip them you get extras like 'love heart' shape omelettes etc. wish was pretty sweet and they chat to you the most which is really lovely. I would say they struggle with a lot of English some of the staff, the free pedlo as an example he couldn't speak a word of English and was about to send us out without saying a word to us, no life jackets and no help even pushing it in the water and it started raining, we decided to go back later where someone was more capable of helping & talking. I didn't like the entertainment - not for me, dragged on with games at night and Day times there was so many people around who work there but no real entertaining happening much, so disappointed about that, should have had better routines and better games getting people involved. The music on the resort needed sorting out as well. The one day we did requests we all had a laugh, was actually fun! Kids entertainment went on too late and there was barely any kids to entertain so maybe should be an over 18 resort and appeal to that crowd more. Get a pool bar!!!!! If you do, I am back to see the refurb! Your shop needs crisps as well, it's a really sought after thing and seems hard to come by in Cuba where I went. Be prepared to be bitten, and I am not sure but I am sure it's mosquitos and something else, everyone was covered in bites, including me! Oh take upset tummy tablets with you. I am still suffering now, they prewarn you in their thomas cook leaflet when you land about gastric illnesses, so be prepared. i think a week was plenty for me with the resort how it is now and everyone we spoke to felt the same, which was a shame as it has so much potential! The little quirky staff like the coconut man, a gardener with a crab and other animals like iguanas and things, and some of the staff are on the ball and really after helping you out. Just needs extra touches to bring food and drink and ways to make their lives easier for all inclusive. They could make money from selling bigger plastic cups that you take everywhere with you, as I hated the small throw away plastic ones not enough drink and you're back every 2 mins. Don't leave your towels on the sun loungers over night, by accident or on purpose they take them back and charge you but other then that the towel service is a free one and a good idea if you remember to take them. All in all it's not special - YET! I have every faith she will take our feedback forms and come up with a brilliant re vamped resort as there are areas which are unused or in need or re work etc.
The staff were excellent and couldn't do enough for you. Gardeners were very pleasant especially the one Chico who walks about with his pet crab on his back. Another gardener has a 3 1/5 month Falcon with him. The hotel was OK. The buffet restaurant was the let down. The food was repetitive. The same every day, morning, noon and night. I can recommend the omelette and the crepes and also the stir fry bit but be careful with the fish. There is an international restaurant which you have to book for but again be careful as this is where the illness started. Could not eat for 5 days after eating there. (Dr and Travel agent has been informed). Was told when checking in that the bungalow had been renovated recently. We failed to see where as both doors back and front were poor quality and the beds were requiring replacement. Mattresses looked very old and the Base of the beds had holes in them which we felt sure had insects in as on the last nights sleep, there was a cochroach crawling on my partners hand. Thank goodness we were going home the next day. For the price we paid for a week it was not value for money. Oh and despite covering us in mosquito spray we got bitten terribly. A Dr we met on the last day suggested to us that we look at buying some bracelets off Amazon or other websites which may help.
Our second stay at Sol Cayo Guillermo and we loved it! The beach is gorgeous, the pool is perfect, there is great evening entertainment, and Playa Pilar is just down the road for an afternoon visit. All at a great value. The perfect beach getaway!
This was honestly the best holiday ever !!! We went with our 12 year old daughter the room was spacious with a rustic feel ,3 double beds , TV and bathroom basic but you hardly spend any time inside .The beach is amazing with views to die for crystal clear water great for snorkelling. You can take out pedlar boats free of charge .Hotel staff were so welcoming, friendly and always happy to help , the gardeners leaving flowers on the door or handing out coconuts from the tree just adds to the magic of this hotel . The lifeguard / pool attendant works all day cleaning the pool to a really high standard even taking the time to teach our daughter Spanish and she helped him with his English .We were so impressed that we can't wait to go back
I have visited twice SCG first time for a wedding and holiday the second a holiday. I was totally mesmerised with the beauty of thie island of Guillermo. The people are so friendly. Waking up in the morning with a coconut outside your door with flowers 🌺 is wonderful, just add the rum. Although the rooms are not 4* go with an open mind, you only sleep in them. I can honestly tell you the shows these people put on are amazing. The second time we went was November and was quite wet for around 8 of the days but it didn't stop us enjoying ourselves at all, the rain is hot so get in the pool. The gardens are kept really well and you will be amazed how these gardeners climb up the trees to attend to branches. The maids are lovely, keep your room spotless but remember you are on an island and sand goes everywhere, it's not dust it's sand. You will always find something to eat that suits. Take some sweets with you as the shops are limited. Didn't do us any harm. The beach is breathtaking, felt totally safe as I won't go in the sea but here I did, it's like a picture postcard. The beach hut for drinks with Carlos, never tasted a pina colada like it. His jokes and talents juggling the bottles 🍼 are brill. I don't know what else I can say but I hope I can go back soon. X
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining once/week
- BBQ beach grill 12:30pm-4pm
- 24 hr snacks
- 24 hr Domestic & International drinks
- Water polo
- Introductory scuba diving lesson in the pool
- Use of fitness center
- Pool games
- Dance & Spanish lessons
- Daily activities
- Nightly entertainment
- Disco (11pm-2am)
- 264 rooms in 2-storey villas spread throughout the property
- Restaurants including 2 a la carte restaurants: International & Cuban, dress code & reservations required
- BBQ beach grill
- Snack bar
- Large meandering pool w/children's area
- Tennis courts
- Fitness centre
- Steam/Turkish bath
- Laundry service (fee)
- 24 hr medical service (fee)
- Car rental
- Two 3/4 beds
- Satellite TV
- In-room safe
- Bathroom with shower
- Max occupancy 3 persons
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sol Cayo GuillermoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Jardines Del Rey Cuba Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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