Sol Cayo Guillermo
- What's Included
- All Inclusive Features
Location: On the beach, 90 minutes from Moron, 30 minutes from the airport.
If your after nice people, very good weather and superb white peaceful beaches this is the place for you. Unfortunately this hotel does need major refurbing and if anyone else tells you different they are lying. We as a family went for two weeks in June and came back feeling like we needed another holiday. We ended up having 6 room changes as the rooms were infested with bugs and when I say bugs I mean ant nests in the ceiling, cockroaches, bed bugs, fleas and I could go on. Basic rooms and the matteresses are blood, urine and possibly poo stained and ripped. They are only the cheap ones too. The food is very repetitive everyday, I was ok as I like meat but as for my family they had two days of food and then gave up. If you use the pizza bar in the day expect to wait as its quite slow and it's not too good either and if you get the big lady expect to have food poisoning as she hasn't got a clue and I mean like scraping old cheese up off a tray that's been lying around the whole day for topping of your pizza. The bar staff are ok and the drinks are o...k if you like little plastic cups and they don't run out which was more often than not. The entertainment is average too and if your not English you can understand them but if not you could just try to get drunk then it sounds ok. Expect to be bitten badly too by the mozzies but that's not the hotels fault I suppose. Overall Cuba is absolutely beautiful but please don't listen to Thomas cook like we did and go here as the hotel is shocking, but the majority of the staff are ok. If you want to see any of my pictures please email me. I know I'm probably wrong in saying this but I think the hurricane did this hotel a favour.
Sorry but this hotel was not for me. We were booked in here, and after reading some posts on the facebook page it became apparent that a refurbishment was overdue, but was to be done later this year. I found it dirty, flies every where, especially in the lobby. The only air conditioning was in our room. There were units in the dining room but they were either not turned on or in poor working condition. The evening meal food was not brilliant but the breakfast food was OK although there were flies everywhere. Our room was dirty, our sheets had mould stains on them, I was really hoping that I would not have to use the shower, which had bare wires hanging out of the light. There were only a few toilets in the public area. There were 3 in the ladies but 1 was locked and the other 2 were completely blocked and water running on the floor every time I visited, I couldn't use them I has to go back to my room every time. The food hygiene at the snack bar was not up to my standards, slices of ham and cheese left on the side uncovered with flies landing on them all of the time, While we were standing there watching we did not see the 'chef' wash his hands once. I was only there one night and a morning before moving but got bitten really badly by mosquitoes even though I used 100% deet. Most of the staff appeared friendly enough but had their favorites. There were not any porters to help us to our room which ws quite far away from the lobby when we finally found it, lugging our cases that far was horrible, it would have been nice to have a little help.Thanks to our Rep Ivan and customer services we were transferred to another hotel very quickly. We were there just before the hurricane and have seen the photos post Irma, I feel so sorry for all of the workers but hopefully after the rebuild things will be improved. This was our 6th visit to Cuba so we did know what to expect but this hotel was not for us.
I was at the Guillermo in June this year. We had a lovely stay. The room was big with 2 queen beds we paid to have tea and coffee in the room we had to get milk at the bar very day. Our trip where great. We had 3 lobster dinner at 3 different place my favourite thing to do when I'm on holiday, all meals where delicious. First was at a hut nere the hotel the 2nd was on a boat trip the 3rd was at the hotel I felt sorry for the man serving us I wanted white win and none was chilled I'm not that much of a win snob. If your looking for high end it's not at this hotel but what you well find are good stuff lovely food and good rooms enjoy
We returned to the Sol for third time to be dropped by Thomas Cook right in the paths of hurricane Irma. Thomas cook should never have flown us out on the 6th of September and what can only be said put our lives in danger. When we reached the hotel we knew there was something wrong as the rooms were being borded up and still we were not told anything. The following morning we were told we were being moved to Valadero a 7 hour journey arriving at 10 o'clock at night. The hurricane hit the following day with high winds to be in with before being locked down in our room for almost two days. An extremely frightening experience. Interestingly the Canadian government were flying Canadians out prior to us arriving in Cayo coco.I have to say that the Cuban people could not be more accommodating risking their own lives to bring food and water to our room when clearly experiencing damage to their own homes one staff member lost electricity for three days and another had damage to their roof but they still came to the hotel to help with providing us with food and shelter.The Cuban police, bus drivers and staff that organised our move from Cayo to Valadero should be given high praise for a coordinated transfer unfortunately we were deposited straight into the force 5 hurricane Irma's path.Once the hurricane had passed we had to await return flights to Britain unfortunately the following days were blighted by a minority faction that consumed a high volume of alcohol, dreadful behaviour ensued which was noticed by all and all of us Brits were then tarnished by this unruly group. So much so one of the waiters asked if we were English too? Thankfully we come from north of the border and were able to make that distinction.Cuba is a wonderful destination with long white sandy beaches however not on a force 5 huricane
We arrived here the 4th September we stayed one night. The room had no loo paper even though I said to customer service still none brought. The mattresses on bed was disgusting with what looked like either poo or blood stains. The restaurant flies everywhere, light fitting broken, chairs filthy, windows filthy and black cobwebs hung from the ceiling. The pool was green and slimy. English customers behind one bar just helping them selves to drinks. We complain about the filth etc after 24hrs and we moved to a far better hotel. Save you money this is not worth it . It's a poor 2 star if that
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining once/week
- BBQ beach grill 12:30pm-4pm
- 24 hr snacks
- 24 hr Domestic & International drinks
- Water polo
- Introductory scuba diving lesson in the pool
- Use of fitness center
- Pool games
- Dance & Spanish lessons
- Daily activities
- Nightly entertainment
- Disco (11pm-2am)
- 264 rooms in 2-storey villas spread throughout the property
- Restaurants including 2 a la carte restaurants: International & Cuban, dress code & reservations required
- BBQ beach grill
- Snack bar
- Large meandering pool w/children's area
- Tennis courts
- Fitness centre
- Steam/Turkish bath
- Laundry service (fee)
- 24 hr medical service (fee)
- Car rental
- Two 3/4 beds
- Satellite TV
- In-room safe
- Bathroom with shower
- Max occupancy 3 persons
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sol Cayo GuillermoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Jardines Del Rey Cuba Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.