Sol Cayo Guillermo
- What's Included
- All Inclusive Features
Location: On the beach, 90 minutes from Moron, 30 minutes from the airport.
We have just got home today from spending 2wks at this hotel, firstly I have to say the staff are faultless they fall over backwards to help. The rooms are quiet good only thing we were sorry about no kettle to make a hot drink you could pay an upgrade for one if wanted. The pool area was good and the sands were to die for. Entertainment was good a show every night except Sunday but unfortunately with Castro dying the shows had to stop. Now the only fault we had about this hotel was the food you were lucky to get your food hot there was a good section but never hot. We said if it wasn't for food problem then we would think of going back sometime. There were a couple of shops and different stalls came into the complex selling souvenirs etc. All in all it was a good holiday
Love the cappuccinos in the mornings. Food well it ok. Small resort. Very relaxing. Make sure you get room in the 700 series. Close to Entertainment. Bar open 24 hours (where we had our Cappucinos early am) Pool and some facing ocean. Very cozy. I really don't recommend the market which cost 5 pesos bus return. Very hot and you can't bargain with vendors. CHeers and have a great stay
First time I been to Cuba, I was suggested Sol Cayo Guillermo if i wanted to relax my worries away! The staff are smiling all the time, they are very friendly with everyone, they are amazing with children. Clientele is more older, families, calm individuals. Whether you are travelling alone or with friends and family, They have great dancing shows every night for everyone's liking, showing off latin american cultures and of course, Cuba's, and many more activities during the day like darts and target shooting. If ever you have any back issues or are you looking for a great touch up on your back or just a regular massage, ask for Giovani Estrada, best massager i ever had and very professional, knows his way around the body! Highly recommended Hotel! 5 stars!!!!!
First of all, I think it is vital to say that this is an honest review. We travelled in mid Sept 2016.Check in was pretty quick considering we were a full coach and we were given a lovely bungalow which was just as we remembered, but with a new air con which was excellent and easy to use.The room itself was large, TV had a few English speaking channels and fridge in the room.Maids were very pleasant, and nothing was too much trouble, although we did have to keep asking for water in the room.The gardens of the hotel are beautifully kept although a couple of the bins around our block were full for the whole fortnight and overflowing. The pool area is great, such a huge pool, so plenty of room. Always good sunbed availability and towels aplenty. The only negative point about the pool area is that the entertainment is unnecessarily loud and although it is great that we are kept entertained, it doesn`t have to be at maximum volume.Bar/ restaurant staff are great and nothing is too much trouble. I know it gets said a lot on here, but the staff truly are the hotels best asset. Drinks are of a good variety, spirits are local or branded, and you can basically get what you want. Oddly though, they didn't have any mint for the mohito`s for the whole fortnight. Also, the draught soda pump behind the bar broke twice, so we had no cola/lemonade etc for 2 days. Finally, I think its really important and only fair to address the food issue at the buffet restaurant. We ate well for the first week, but the 2nd week went slowly downhill. Food was running out within 45 minutes and was not being replenished. The pasta food station was closed for a day or two, and the air con in the buffet was only used sporadically, despite being a new system.So, to sum up my holiday........was everything wonderful? No. Did the good outweigh the bad? Definitely! Did customer services act on our feedback? Not sure, probably not. And most importantly, would I go back? YES!!A note to management.....please, please sort the buffet restaurant. Too many people are unhappy about it. The food was running out and not being replenished and there should be more variety. Salad bar was the same. The snack bar should be bigger and staffed by more than 1 person. Prepare some burgers/pizza earlier so that customers don't have to wait. Chips at the snack bar would be awesome too. The new buffet restaurant near the Cubanito is great, but needs some colour! Get these issues fixed and you`ll get 100% happy customers.Finally I just want to thank all the staff for their hard work to give customers a happy holiday. Overall we had a really good time and will definitely be coming back. As I said earlier, the good outweighs the bad and we are lucky that the large group of friends we travel with, that make the holiday perfect. Thank You Nelido for your never ending smile and excellent customer service. Oh, I nearly forgot, the beach is stunning...but has now been widened. I`ll let you know whether its improved the beach ( although that's quite impossible!) when I return, maybe in 2018! Fingers crossed, the issues I`ve raised here will mean I can give 5 stars next time!! I hope so.
I just got back from a great trip to SCG. It was a very good vacation because:- The Hotel grounds are gorgeous, green, flowery and well-kept.- The rooms / bungalows are really nicely laid out, whether top floor or ground floor.- The newly-widened beach is great. The wooden sunshades are pretty and plenty.- The staff are professional, customer-oriented, hard-working, warm and genuine.- Giovanni gives fantastic massages (He's cute too, and professional)- The barstaff in lobby and outdoor bar are fun; try cafe espagnol and pina colada- The food is plenty, and there's good variety (meet, fish, pasta, cheese, fruit,potatoes, rice,chicken,croquettes, beans and greens). No complaints.- Lupi and Nellido and the others (sorry forgot names) from Customer Service and Sales are very attentive, helpful and try their best to solve issues on the spot.- The pool is pretty, clean, and pool area is cute with great views all around.- Reception staff and restraurant staff are very welcoming and pleasant- Rooms are cleaned thoroughly and there's enough shampoo/shower gel..ONE piece of advice, or something I wasn't personally crazy about. The Music/Entertainment. It starts way too early (10 AM) around the pool. I need more peaceful quiet time in the morning. If I were to suggest some improvement, I'd say keep it quiet till 11 AM please ! Don't even announce anything..You can have a beach activity at 10..stretching etc but don't announce it on the loud mic..give us one more hour to wake up :) ... Also, 9:30 in MY opinion is too late to start evening entertainment.. I'd suggest starting at 9:00....it gets boring waiting at times..I'll finish on a positive note. I'd definitely come back..for the beach..for the pleasant and friendly hard-working staff..for the beautiful grounds...for the food..for the massages..for the pool-side relaxation..for the cafes/bars...for the beach bar...for the comfortable A/C, clean, spacious rooms...and last but not least..for the CHURROS !!Gracias SOL CAYO GUILLERMO y BESITOS GRANDES
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining once/week
- BBQ beach grill 12:30pm-4pm
- 24 hr snacks
- 24 hr Domestic & International drinks
- Water polo
- Introductory scuba diving lesson in the pool
- Use of fitness center
- Pool games
- Dance & Spanish lessons
- Daily activities
- Nightly entertainment
- Disco (11pm-2am)
- 264 rooms in 2-storey villas spread throughout the property
- Restaurants including 2 a la carte restaurants: International & Cuban, dress code & reservations required
- BBQ beach grill
- Snack bar
- Large meandering pool w/children's area
- Tennis courts
- Fitness centre
- Steam/Turkish bath
- Laundry service (fee)
- 24 hr medical service (fee)
- Car rental
- Two 3/4 beds
- Satellite TV
- In-room safe
- Bathroom with shower
- Max occupancy 3 persons
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sol Cayo GuillermoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Jardines Del Rey Cuba Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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