Sol Cayo Guillermo
- What's Included
- All Inclusive Features
Location: On the beach, 90 minutes from Moron, 30 minutes from the airport.
We returned to the Sol for third time to be dropped by Thomas Cook right in the paths of hurricane Irma. Thomas cook should never have flown us out on the 6th of September and what can only be said put our lives in danger. When we reached the hotel we knew there was something wrong as the rooms were being borded up and still we were not told anything. The following morning we were told we were being moved to Valadero a 7 hour journey arriving at 10 o'clock at night. The hurricane hit the following day with high winds to be in with before being locked down in our room for almost two days. An extremely frightening experience. Interestingly the Canadian government were flying Canadians out prior to us arriving in Cayo coco.I have to say that the Cuban people could not be more accommodating risking their own lives to bring food and water to our room when clearly experiencing damage to their own homes one staff member lost electricity for three days and another had damage to their roof but they still came to the hotel to help with providing us with food and shelter.The Cuban police, bus drivers and staff that organised our move from Cayo to Valadero should be given high praise for a coordinated transfer unfortunately we were deposited straight into the force 5 hurricane Irma's path.Once the hurricane had passed we had to await return flights to Britain unfortunately the following days were blighted by a minority faction that consumed a high volume of alcohol, dreadful behaviour ensued which was noticed by all and all of us Brits were then tarnished by this unruly group. So much so one of the waiters asked if we were English too? Thankfully we come from north of the border and were able to make that distinction.Cuba is a wonderful destination with long white sandy beaches however not on a force 5 huricane
We arrived here the 4th September we stayed one night. The room had no loo paper even though I said to customer service still none brought. The mattresses on bed was disgusting with what looked like either poo or blood stains. The restaurant flies everywhere, light fitting broken, chairs filthy, windows filthy and black cobwebs hung from the ceiling. The pool was green and slimy. English customers behind one bar just helping them selves to drinks. We complain about the filth etc after 24hrs and we moved to a far better hotel. Save you money this is not worth it . It's a poor 2 star if that
I went at Sol Cayo Guillermo for the 7th time last June and it's still very charming. Employees are very nice, recognizing me after all these times there, shows every night and very good, there was even an opera singer in the lobby one night who was great. For a 3.5 stars and after 27 times in Cuba at different places and 4 stars, I can tell you that the Sol is just like a 4 stars. Food was good and lots of different fresh fruits, the beach is just incredible (most beautiful in Cuba) and it's much larger than last year 'cause I guess they added nice white sands, lots of seashells, room just nice, only complain no hot water but it was so hot that we didn't care much about that. I want to return at this hotel October 7 and I hope hurricane Irma won't damage this wonderful place. Thank you!
We stayed here middle August 2017 in room 901, our room was clean and the lovely maids cleaned each day leaving fresh towels, water and often making birds out of towels on our beds, for us it was a total relaxing holiday, yes hotel needs updating in places but it's the Caribbean and life is slow and relaxed as we expected. The entertainment team where amazing and we have so many beautiful memories of them all. And then the beach well it was literally ten steps from our room and stunning isn't the word we loved the choice of water sports too. If you are picky Cuba isn't for you, it is basic, the people are wonderful, yes we had mini issues but nothing that spoilt our holiday. People commenting about mozzies well yes your in Caribbean they were there before humans. Do take everything you need we run out of suntan lotion and had to pay 20 Pesos for small bottle. Shop on site sells all basic things and suveniors plus local people set up stall on site too selling hand made goods, buy drink, cigars etc on site as duty free is way more expensive. We love you Cuba and more than anything the people, would return in a heartbeat, thank you all for giving us such special memories to treasure
My family and I just went to Cayo Coco and stayed at the Sol Cayo Guillermo Hotel. This was our first time in Cuba and this is the worst hotel we have ever stayed at. The hotel is dirty, there are tons of mosquitos and the beach absolutely sucks. The staff is not friendly at all, they ask you for things such as toiletries and clothes, they push excursions on you and their own side business (such as getting braids done). The beach is very dirty, lots of seaweed and garbage everywhere, it is also far from the hotel. The pool is okay...the stone slabs are extremely slippery when they are wet and you can fall very easily. We had to wait 2 days for one of the hotel staff to bring us body wash and by the time they brought it to us we were leaving the next day. They ran out of towels too, we had to share one towel and didn't even have any towels for the next day to wash ourselves with. The bed sheets were not clean at all, there were multiple times where my daughter found blood on her sheets and refused to sleep on that bed. They wouldn't change the sheets because they ran out. The beds themselves are springy and very uncomfortable. The bars ran out of ice constantly and they refused to give us certain drinks such as a pina colada or daiquiri because they either didn't have the ingredients or ran out of ice. The food was disgusting...most of it was all carbs and some meat but the meat was green and gross, however they did have grilling stations where cooks made the food in front of you which was okay but the meat and fish was left out for long periods of time. There were TONS of mosquitoes! Overall, the hotel is awful and my family and I are never ever going back there. If you are planning a trip to Cayo Coco avoid staying at this hotel, you won't have a good vacation if you do.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining once/week
- BBQ beach grill 12:30pm-4pm
- 24 hr snacks
- 24 hr Domestic & International drinks
- Water polo
- Introductory scuba diving lesson in the pool
- Use of fitness center
- Pool games
- Dance & Spanish lessons
- Daily activities
- Nightly entertainment
- Disco (11pm-2am)
- 264 rooms in 2-storey villas spread throughout the property
- Restaurants including 2 a la carte restaurants: International & Cuban, dress code & reservations required
- BBQ beach grill
- Snack bar
- Large meandering pool w/children's area
- Tennis courts
- Fitness centre
- Steam/Turkish bath
- Laundry service (fee)
- 24 hr medical service (fee)
- Car rental
- Two 3/4 beds
- Satellite TV
- In-room safe
- Bathroom with shower
- Max occupancy 3 persons
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sol Cayo GuillermoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Jardines Del Rey Cuba Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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