Sol Cayo Guillermo
- What's Included
- All Inclusive Features
Location: On the beach, 90 minutes from Moron, 30 minutes from the airport.
We travel at least twice a year to various resorts around Carrabean Travelled with family with 2 kids second week of August. We were a bit sceptical about booking upon looking through some reviews however we are not picky and needed a quick vacation that wasn't too pricey. Still paining about $4300 Cdn isn't cheap but went for it. This is an honest overview of our stay at this resort as we came with an open mind considering that it was a 3.5 star hotel.Let's start with the positives. Reception pleasant checked in quickly but was interrupted by rude people yelling at reception demanding an a la carte reservation because they did not wait in line for buffet? Well we kind of started to worry if this is how our stay would be but shrugged it off and were led to our room. Room: Basic 3.5 star room of what you would expect anywhere in Cuba needs work but everything was fine no complaints. We only sleep and shower so it was cleaned daily and water was always available, as well as the a/c worked almost too well at times. Room was cleaned no issues but room should be stocked with at least one bottle per 2 people we had one bottle for 4. Also extra toilet paper would be nice although I always pack from home just in case. Beach: Amazing long beach with clear blue beautiful water. Great sunsets simply amazing. We had the same place on the beach never an issue with sunbeds if you come before 10:30 am. Beach Bar: Jose was an amazing server providing exceptional service, always greeted us with a smile on his face. He really tried to make everyone happy however often his supply was very limited and he would consistently apologize for the lack of ice, lack of beer etc. Beach Grill: Although the service was often very slow the food was repetitive but half decent you wont be hungry probably the best place to eat during the day. This is where we would have lunch. The fish on the menu as well as the buffet salad bar was a great touch. This looked like the most sanitary place to eat in the entire resort. The a/c was helpful washrooms clean the food in the salad bar were replenished and presented nicely. They could benefit from perhaps either speeding up the service bk if you didn't arrive before it opened you could wait to be served. Perhaps a buffet style would be more beneficial and speed up the confusion with orders as well as with service.Workers: The employees some try their best others simply ignore you. There were a few like Jose, Lesy, Ricardo , reception staff, forgot the rest but the lobby bar staff who really take their job seriously and want to make everyone enjoy their stay. Most work long shifts are tired and because it was extremely hot it is difficult to work in such conditions. Buffet: It was repetitive but if you got in right at the opening be it breakfast or dinner then it was good. If you arrived later like around 8-9 less and less especially weekends when they allowed the Cubans in it was a disaster. They would change babies diapers at the table they were eating. Disaster. Fish station amazing loved it. Food presentation only at the beginning was good too. The meat grill station also great as well as pasta/ pizza station. Gardens: beautifully manicured gardens by gardeners who also deserve to be recognized but were often overlooked. Now the negatives that really have made me a very bad impression to the point that I would not recommend this resort. 1. There is a/c at the buffet but because it was so hot it barely worked. If you came early then you would be ok but still sweating like crazy... 2. The worst thing I have to say at this resort were the women's washroom facility which was the only one on the entire resort. For this amount of people they only have 3 stalls and one washroom. In the evenings almost for 7 days straight the washrooms lacked toilet paper, always were plugged where my kids had to go to our room on the other end of the resort. I would have to say this is a disaster waiting to happen in this heat the smell and dirt was unacceptable for any hotel standards. Customer service was advised numerous times but still with the volumes of people they should have someone literally be stationed and make sure everything works the way it should. My personal recommendation is that every bar, restaurant, and lobby should have its own washroom, not only for convenience but for sanitary and potential health risk reasons.3. Pools were filthy, weekends when Cubans came the water was murky it looked like it needed some good cleaning. I forbid my kids to swim in the pool disgusting. 4. They allow the Cubans in on the weekends, at the Bars they would be priority especially the pool bar where they mostly localized.5. Snack Bar: almost not existent most says open from 11- 11 but food ran out on most days before 3 pm6. Finally there is a dire need to increase the cleanliness of this resort. The bars would be sticky from lotions and dirty, as mentioned washrooms filthy and broken, tables at restaurants dirty wiped with the same rag. I would recommend paper tablecloths dispose after every use. Overall we visited with an open mind but honestly the resort is in dire need of good management who will listen to these reviews and make the necessary changes. It is older resort but the potential of being excellent with the help of the right changes as mentioned until then I would not recommend this resort perhaps if you want to live on the beach.
Just wanted to thank all the staff at sol cayo this was our second visit and although we appreciate it is a bit rustic we are looking forward to next year again . Yaimi , Lupe and Elizabeth in the restaurant lesy and Joni and hector in the bars all brilliant and make you feel very welcome Olso joules the second chef again all amazing . The beach is amazing and the gardens well tended can't thank everyone enough , my self and wife and 15 year old daughter would recommend , I appreciate its due an upgrade but you need to look beyond a coat of paint. Mike Louise and Georgina. Room 911.
Loved it here, the people are so friendly and although towards the end you do get fed up of hearing sob stories they are most!y genuine. The food was good, fantastic if you go to the restaurant on the beach front. The worse times we had was when the Cubans came in at the weekend, the queues were massive for food and they do not clear up after themselves is half eaten food just left by the side of the pool. The staff do try and keep on top of it though and they are just as disgusted as everyone else.You have to readjust to Cuban thinking is very relaxed. The scenery is amazing.
We travelled out in May 17 for a break before I had back surgery, At check in we were told we had been upgraded and then the horrors began the minute we opened the front door. Door didnt need a key could be pushed open patio door didnt open/close right held shut with a chain room/building falling to bits. Woke up on second day to door wide open room full of mosquitos. Asked to be moved and guess what we recieved a room no better, poorly secured front door, gaps in patio, mould on curtains blinds, dodgy toilet leaked, dodgy electrics hair dryer main wire blown twice, faulty flashing room light, all furniture ready to be scrapped. The whole hotel is outdated and ready to be closed & refurbished or torn down. Everytime you left the room you expected it to be empty when you got back it was poorly securedThe food... first week was shocking same food over & over hot cold lukewarm raw chicken was coming from the cooking grill and pizzas were coming out cold. Birds were constantly in around the food due to a broken door which the staff tried to fix and sadly no food was covered as you may expect resulting in several difficult days recovering from sickness & diarrhoea as did a number of parties we spoke too. Sad thing was there was a big director visit during our stay and the quality of food was great for that day only!!!!All drinks are served in the small plastic cups and the pool bar offers hot snacks. beware however the food is served only on paper serviettes add the dirty tables with the birds your only asking for trouble.Service was poor tables left dirty, no utensils ready at the tables hit and miss with cleaning standards of knifes/forks/spoons/plates.Pool was ok but didn't seem to get the level of clean you see at other so-called 4star hotels as there was green algae growing on the white grout lines. The pool area never seemed to get cleaned bins were overflowing until hotel management noticed and the sunloungers were filthy there didn't seem any set routines.Pool towels/Linen,,,,wow!!!! You go exchange your towel you get a clean one??? No not here for days they were recycling dirty towels and doing the same with the bed linen chasing bath towels dailyt. Come on if you cant offer the service just close the towel hut and be honest don't try to pass off pool/bath towels as cleant!!!!The grounds have potential and the new Manager seems to be making changes but faces a uphill challenge with total referb/staff training/quality of food and better supplies being his main concerns.On a plus note I'd like to thank Lupe (Customer Service) for her help whilst I was ill she made sure I received extra bottles of water and did as much as she could to help. Oh the donut snack is spot on.Overall we left never wanting to visit Cuba again due to one experience wasting a lot of money to constantly run around getting just the basics daily loo roll etc. A relaxing holiday before a back operation it wasn't try being sick with a pro-lapsed disk.
Altho the rooms are a little dated the beach and staff make this resort a 5 star in my books. They have been upgrading for the past year and i am excited to return for my 9th trip in a few more weeks. I have met many wonderful friends here and hope this little piece of heaven is always around.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining once/week
- BBQ beach grill 12:30pm-4pm
- 24 hr snacks
- 24 hr Domestic & International drinks
- Water polo
- Introductory scuba diving lesson in the pool
- Use of fitness center
- Pool games
- Dance & Spanish lessons
- Daily activities
- Nightly entertainment
- Disco (11pm-2am)
- 264 rooms in 2-storey villas spread throughout the property
- Restaurants including 2 a la carte restaurants: International & Cuban, dress code & reservations required
- BBQ beach grill
- Snack bar
- Large meandering pool w/children's area
- Tennis courts
- Fitness centre
- Steam/Turkish bath
- Laundry service (fee)
- 24 hr medical service (fee)
- Car rental
- Two 3/4 beds
- Satellite TV
- In-room safe
- Bathroom with shower
- Max occupancy 3 persons
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sol Cayo GuillermoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Jardines Del Rey Cuba Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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