Sol Cayo Guillermo
- What's Included
- All Inclusive Features
Location: On the beach, 90 minutes from Moron, 30 minutes from the airport.
We spent 2 weeks over Christmas at this resort. Kudo's to the hard working people of Cuba to have this resort up and running after Irma. I can't say enough about the hard working, polite staff of this resort! The beach is beautiful, and the food was great. Lots of selections! Our room was clean, and the beds were comfortable. We never ran out of hot water!! This resort is not 5 star by any means, but for the price, you can't wrong. We highly recommend it!
The bar at the beach: excellent the hotel did a great job with that as well with the grill beside the bar. I will give 5 stars for the bar and grill being clean and the excellent service. Great great job.Lobby bar: Service in my opinion was great small but very good place to spend some time.Front desk: They try hard but it looks like there is not team work or communication with the house keeping department. First night we ended up in a room that the back door don't lock at all and very loud air conditioning unit. We changed room and the toilet don't stop running water and a water filtration from the ceiling.The property is not 100% recovered from the aftermath of the storm. Staff are working hard to bring this place to live but it's a long way to go. The snack bar : excellent work guys. Animation: great team they are doing a good job keeping the guest busy.Just the speakers are way too loud facing the eating area but dj and the rest of the staff thank you for your hard work.Buffet: food is not bad but the grill are way too slow is very small that's why you have long lines. You need better light and labels for the food stations. Most of the cups are stained by the yogurt that can be fixed by having some one to dry the cups after washed. But the food is great Mota doing an excellent work.Public areas: public washroom do not meet any standards of Melia the smell is nasty all the way to the lobby. Is not huracán Irma fault. Have those washrooms cleaned 3 times a day please Put bleach on the floor, toilet and urinals. No way to describe I checked all the Melia in the area that public washrooms here was the worse. Nasty nasty nasty. I'm sorry to say it is not for human. Your cleaning staff don't use globesWhy is that?Lupe from public relations is the only one working there without Lupe the hotel will colapse I'll will return back eventually But not until you finish the renovations.This is not melia standards at any level.Just close this place totally fix it properly.All patio doors.All the walk ways.All the phones in the rooms.All the doors entry for the rooms.The disco the bar need to be fixed.All the public washroom please. No excuses for that smell. Lupe thank you very much for all your helpYou are a great person please meet with the director and share ideas.I will return after the renovation is done still a lot of work pending and the travel agency shouldn't be misleading or selling this property at this condition.
Let me start by saying my 5 year old daughter A and I had a good time. we visited Sol Cayo Guillermo from Dec 29, 17 and until January 3, 2018, for a quick New Year's get away. Although it was a last minute decision to head to Sol Cayo and to Cuba, I already did my homework and knew what to expect. Usually in reading reviews, I tend to ignore both extremes and biased reviews! We booked Sunwing, we arrived on time and off to the resort, about 30 minutes drive, the tour guide talked about the landscape and the devastation of Irma. Check in was not as smooth as we'd like, similar to other travelers we changed rooms a couple of times. But by the end of the day we got a clean room, freshly paint, with everything working and a bonus ocean view. The resort is still a work on progress and rooms are being renovated as they are operating at half capacity I think. The great things about this resort are the stretchy beautiful beach, white sand and clear waters, we enjoyed it very much; the pools were a hit with my daughter and other little travelers. The people working there were all very helpful and with a great smile. They want you to feel home away from home. A and I had a great time participating in the kids activities and she enjoyed the mini-disco every night, the entertainment team is wonderful with kids. The kids love it here as the pools, activity areas, snack bar and buffet are very close together. The beach is about 300 yards from the main areas. A made lots of friends there as this is a family friendly resort, shout out to C, Ryan, J and V. A misses them already.The food is edible and no one gets sick or starve, far from it; a couple of days there were a great food selection at the buffet and New Year's eve they went all out with lobster and other food selection. On a daily basis there are 3 stations where you can pick fresh ingredients and have a chef cook/grill them for you; fish, pasta and meat. Breads are baked fresh every meal, and there is a good selection of cheese. For vegetarians, you can ask for veggies or salads and they will make it for you. I did a massage and it was great, open area between the pool and the beach for 45 Cuban Pos not bad at all. BTW, a $100 Canadian Dollars will give you about 75 Cuban Pos. We also tipped alot, as we do appreciate the service. Due to short duration we did not take part on any excursion but a family from Montreal did go on a fishing trip they loved it and they had the fish cooked specially for them at dinner time, was delicious...Merci. The resort is very safe as it is on a small island linked to the main island by a causeway. You will see lots of birds but that is about it, we only saw one stray cat on one occasion.Thee bad thing about this resort; Management, no other way to put it. Management should take responsibility for the short coming of this resort. Yes the resort is recovering from a hurricane and it is being rebuild but that does not excuse the lack of attention to details or the way they treat their staff. You can see that some Managers are displaying their authority like a peacock i.e. this Manager, a bald guy wearing blue shirt and black pants, at the buffet restaurant spending time bossing the staff then making sure guests are taken care off or just asking guests feedback. He seems to be a "big boss" of a sort and he wants to show it. His way of doing things is not appreciated by guests and quiet frankly is a put-off. The staff at the restaurant, bars, entertainment work very hard and that, we, guests appreciate very much. Management also fails in my view in implementing hygiene standards, i.e. lack of soap and toilet paper in public areas. You will see Management waste bottles of Champagne and rum for a game or celebration and not provide soap (liquid or a bar) for public areas. I had to bring a soap bar from the room to a public restroom after a whole day of noticing that the place had no soap at all. In our last day the small bar of soap is still there and no one bothered to put in a large soap bar or fix the liquid soap dispenser. The latter is a health issue not just a hygiene issue. Also, like other travelers we put dirty towels on the floor of the shower room only to see them picked up by the cleaning staff and put back on the rack. We did not have any change of towels the whole duration we were there, albeit we only stayed 5 days, so may be that is why. We did not bother to ask as we brought our own towels. The bottom of the pools are not as clean as they should be. We are not complainers as we tend to make the best of every situation and we did have a great time once we looked past the shortcomings and we made sure we did our part to stay healthy and have fun. Management bare full responsibility for carrying inspection of the rooms before given to guests. Management have the burden of making sure that details are ironed out and health/hygiene issues are taken care of. Management should implement an open dialog with its staff for improvements to this resort. I know a diamond on the rough when I see one and this resort is one. Needs some TLC (tender loving care) and voila! You have the location and the people you should build from there.We would like to thank everyone who worked very hard to make our stay enjoyable and for welcoming us with smiles. We will return some day may be when there is new and improved Management. Until then a la proxima y gracias a todos.
This was the seventh stay in sol cayo Guillermo for Christmas and New year. We choose to take a taxi rather than wait for the bus. From the moment we arrived we had that feeling of having never left, as so many familiar faces came running up to welcome us back. My wife had emailed the hotel three weeks before to request rooms in the eight hundred block . We were told we had room 824 , our friends had to wait until the following day as there wasn't another available, the staff on reception apologised for the inconvenience and everyone was happy. Hurricane irma did so much damage to the complex it is amazing it is open,but that is down to the hard work and determination of the people here to get it clean and tidy for people like us to enjoy. The gardens took the full force of it,what used to be bright coloured shrubs is now young plants starting again,the one gardener said to me we will get it back looking great again. There is internet here ,not quite as quick as at home ,but it does the job. The restaurant is big and spacious with plenty of choice, some things are a little short but that is due to the hurricane taking the crops. There is also a very good alacart restaurant where you can book a meal and be waited on. The entertainment team is very good with lots of different games to take part in and have a good laugh. In the evening there are some great shows for you to watch,with a great team of dancers,who are very friendly and love to get you involved. There are three bars ,one in the lobby ,which is open twenty four hours ,one down by the beach, and one in the entertainment area. The group of cleaners do an amazing job of keeping it clean and tidy. In all of the times we have been to this hotel I have never found a member of staff who did not want to help you no matter what it was. If you are unlucky enough to have a problem with anything go to customer services and speak to lupi she will help sort it out. If you want a quiet relaxing holiday this is the place to be,we love it we are booked for two weeks in July and are looking for next Christmas,the people are so friendly we love it
The resort has been really damaged by the hurricane. 2/3 restaurants were wiped out so the only restaurant open was 'Don Guillermo' a seafood kind of restaurant, there was also a buffet where it had the same food everyday with only a few changes to it, and there was also a snack shop where you could get fries or a sandwich when the buffet was closed. A la carte (Don Guillermo) served same food as the buffet, we ordered off the menu and then went to the buffet for dessert and it was the same food (other than the lobster)The staff were very nice and this resort had great entertainment (Kids disco during the daytime, and dancers/singers that came out at 9:30 and performed for an hour or so with different types of dances each night like: International, Comedy which was a lip sync show). A friend of ours had to go through about 10-15 different rooms until they found one that was okay. We had to go through 3 because of things like: Broken AC, Roof Flooding, Broken Bed etc. The TV has about 10 English channels: Disney, Discovery Channel, a channel with movies and a few other alright ones.They had 2 bars.The weather was nice from 5am to 3pm and then the breeze picked up and it got a bit cold (light sweater weather)Lots of mosquito's.Bring toilet paper with you when you go off resort!Bring some oatmeal or food you can make for when you leave the resort early because the buffet opens at 7:45am.Buffet has 3 different stations where a chef cooks it in front of you: Pasta (very good), Fish, and Meat. The dessert wasn't that great but they had a guy cook/grill bananas and pineapples with sugar and other things and that was probably the most delicious thing you'll eat at this resort.Be cautious about the meat you eat because a lot of it wasn't cooked right.They had multiple pools, some were shallow and some were deep.The beach was really pretty.Don't drink the tap water or shower water. Only drink the bottled water they give you in your room, and at the food places they give you cold water straight from the bottle.The excursions were great, we went on the Catamaran and it was FANTASTIC!!The resort was pretty quiet other than the music they play so if you have a room far away from the main part of the resort it's quiet.The main bathroom in the lobby is gross and the soap and toilet paper ran out and they didn't fill it up for hours.I would not go back to that resort
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining once/week
- BBQ beach grill 12:30pm-4pm
- 24 hr snacks
- 24 hr Domestic & International drinks
- Water polo
- Introductory scuba diving lesson in the pool
- Use of fitness center
- Pool games
- Dance & Spanish lessons
- Daily activities
- Nightly entertainment
- Disco (11pm-2am)
- 264 rooms in 2-storey villas spread throughout the property
- Restaurants including 2 a la carte restaurants: International & Cuban, dress code & reservations required
- BBQ beach grill
- Snack bar
- Large meandering pool w/children's area
- Tennis courts
- Fitness centre
- Steam/Turkish bath
- Laundry service (fee)
- 24 hr medical service (fee)
- Car rental
- Two 3/4 beds
- Satellite TV
- In-room safe
- Bathroom with shower
- Max occupancy 3 persons
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sol Cayo GuillermoCayo Coco,Cuba
- Hotel Contacts
- Extra Info
Jardines Del Rey Cuba Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.