- What's Included
- All Inclusive Features
Location: Beachfront, 10 minutes from Juan Vitalio Acuna International Airport, 11 minutes to Pueblo.
When you pay over $1000 for a week in Cuba, you expect a lot more than what we got at the Pelicano. Positives: Suppers at the buffet and the 2 servers who took great care to hold a table for us every evening.Negatives: No lobby. No mini-fridge which meant no soft drinks, no juice, no beer and no cold water. We would receive a huge bottle of warm water which we had to pour into smaller bottles that we supplied if we wanted to carrywater around during the day, We have never had a more limited choice of TV channels in Cuba (This is my 18th visit). On the first day we decided to eat lunch at the buffet. What a surprise!!! The place was almost empty and the reason was quickly obvious...... there was VERY little to eat. The dessert table, for example, had 3 choices. The entertainment team had a darts tournament that lasted about 45 mins. with the promise of a "greatprize" for the winner. The prize turned out to be a "Cuban cocktail". Wow! A free drink in an all inclusive hotel. What a prize. The winner's friends immediately went up to the bar and all ordered the same drink! There had been a storm some time before we arrived and the beach to the left had been completely washed away, The a la cartes were disappointing. The beach snackbar doubles as an a la carte. Service was quite slow (what the ``hey`` you're on vacation) but the food was far from appetizing. In the 2nd one we were in and out in 30 mins. The man who greeted us at the door also seated us, gave us the menus, brought us water and took our orders which a waiter brought us a few moments later. Talk about fast-food. During the week the pool attendant, who probably drank more than any of the guests, was having toomuch interaction with certain guests. In my absence he asked my wife if he could have our decorative towel pins when we left. She felt nervous because he smelled of booze and was acting inebriated so she accepted. Later that day he was met in a quiet area by 2 persons from the office and after their discussion he left the visitors alone but did continue his work day in spite of his condition. The rooms are in need of serious renovations. I unplugged a lamp and sparks flew out about 2 feet andshort circuited the AC. When we finally got a repairman to come he wanted to replace the thermostat. It took a lot of non-verbal communication to get him to change the fuse or re-set the breaker. Walkway tiles have been replaced so often its a mosaic of varied colours. There is more beaten earth than there is grass. It is very unpleasant dwelling on the negatives as I've done but that's the reality of the situation. Would I return? No.
We arrived at the Pelicano on Jan. 29 and stayed until Feb. 5. This resort was always top rated for Cayo Largo and we wanted to give it a try. This hotel still has a beautiful beach available and this is becoming rare at the resorts of this island. We had asked for second floor accommodations due to joint problems and were placed on the third floor. The floor lamp had a burnt out light bulb. Four days, hot water was not available in the resort. In the hope it was taking its time to get up to our floor we left the water running into the shower base and within the few minutes a rust impression from the shower head was left on the bathmat. The plug in the sink was rotted off so I kept placing it in the drain so if an item fell into the sink it might have a chance to be blocked and housekeeping kept removing it leaving a gaping hole.the beds feel like boxes and it was painful to wake up sleeping on the crack between two single bed. The hot tub never held water. The waterfall like many water displays in Cuba did not function. The pool liner in both the kiddie pool and "deep" pool was in need of patching. Pool cleaning was done daily but I never saw water testing and the that was necessary for the amount of drinking being done by people standing in the pool for hours. The water for morning coffee tasted odd and might be due to salt. The last two days fries were available. White wine at supper tasted like apple cider vinegar. There was meat sliced daily at supper which was very good. Eggs cooked for breakfast on request were excellent. My husband enjoyed the pasta a number of evenings. Pizza cooked on request was good. The outdoor grill was very good. There is no piano or music at all in the lobby area ever. There is a charge for the safe on a daily rate. The evening entertainment was not entertaining enough to stay up for. One day bread was not available for a lunch sandwich or at supper. Flies were plentiful and it was necessary to keep your drink covered and your hand waving over your food. The two west end beaches are lovely as always and the water calmer than along the resorts. The huge water climbing apparatus is gone leaving a more natural view. The dolphins are gone which I believe is fortunate for them. Where they were penned now smells like the beach bar sewage tank. This sounds like a very neg. epistle but it is actually a disappointment for management that appears determined to increase profit and an island nation that does not appear to be working diligently enough to maintain the fragile environment.
We had been traveling to Cayo largo for the past three years, and stayed at Pel√≠cano, cay√≥ Largo, the first time it was two weeks, second time we stayed three weeks and last year en entire month.Although, the hotel had declined i quality, we put out with the inconveniences because we just loved the people we had met and had become our friends.Our waitresses and waiters, Yarisbel, Henry, Teresita Joel, they were all wonderful and attentive. Our housekeeping person Arai, was incredible, sweet, profesional and always made us feel at home.The client service group, Sunamis was incredible, always ready to ensure we had everything we needed. The masseuse Yudi gave incredible massages and was friendly and professional.The one thing that changed our minds about returning was the extremely rude treatment I endure from the sunsun manager Dinaldo Diaz. On my birthday as I stopped for a quick drink before dinner, he made a very insulting remark. His verbal attack came to me as a complete surprise,as I did not frequent this bar. It has taken me an entire year to write about this, because what he said was very hurtful and in front of other workers. I was so taken aback by his comments that I finally decided to write about it. His horrible comment questioned my integrity as a woman. I am saddened not to see the friends I made in that resort, they were all wonderful.
Hotel very simple, very clean the service is very good, the people are so nice, we specially enjoyed the grill at the beach , Noel was the best, also we had Great Service specially at the front desk from Yeni, thank you , and the beach was Amazing.
What we liked:Beaches were fantastic, Carribean sea is light blue and wonderful, the sand there was like a flour: white and fine, pelicanos fly over, rooms were in moreless average condition, rather tasty afternoon pizza and grill.What we disliked:No tips - no service even basic.., dishes were dirty - insanitary conditions in dining areas, sometimes experienced salted water in coffee and tea in the bar, sunbads were 100% occupied on the beach if you came after 8.30, too much staff but overall service quality level is very poor.I wouldn't say that the price was reasonable for staying in there.To your attn:In-room safe - 2 CUC/day, sick call - 25-30 CUC depends on at what time, an anibiotic prescripted - 31 CUC, an unfenced nudist beach is located next to the hotel's primary beach despite of the majority of visitors were families with children.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- All drinks (International brands, Domestic beer, House Wine, 24 hours)
- Sailing, Hobie Cats,¬†Windsurfing (at Sirena beach)¬†
- Pedal Boat
- Introductory scuba diving lesson
- Tennis with instruction
- Exercise classes
- Dance lessons
- Evening entertainment
- Manager's cocktail party
- Christmas and New Year's Gala Dinners
- 307 rooms in eighteen 2 & 3-storey buildings
- 1¬†buffet restaurant
- 2 a la carte restaurant (Creole, International/Ranchon, Grill/BBQ)
- 3 bars including Lobby bar, Snack bar and Beach bar
- 2 outdoor pools
- 1¬†tennis court (fee)
- Designer boutique
- Souvenir gift shop
- Exercise classes
- Scuba diving nearby (fee)
- A range of watersports available
- Outdoor Wedding Location
- 1 king or 2 twin beds
- Cable/Satellite TV
- In-room safe
- Balcony or Patio
- Bathroom with shower
- Max occ 4 up to 3 adults
For the Kids - Kids up to 12 enjoy supervised activities daily at the Kids' club, Babysitting service (fee), Playground, Kids' pool.
Resort Location Map
Hotel PelicanoCayo Largo,Cuba
- Hotel Contacts
- Extra Info
Cayo Largo del Sur Archipi√©lago de los Canarreos, Cayo Largo 27900 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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