Sol Cayo Largo
- What's Included
- All Inclusive Features
Location: Beachfront, 6 minutes from Juan Vitalio Acuna International Airport.
Don't expect Melia quality, or you'll be frustrated. First of all, half of the pool (the bar side) was under civil works, of which we were not warned when we made the reservation. There were not enought sun umbrellas for the guests - and by 7a.m. all the existing ones where already "reserved" by towels (but not used before 11a.m.) - so it was almost impossible to stay at the beach. We had a superior room with sea view - the room is ok, large. The restroom, on the other hand, is terrible. There was no hot water and it was stinky. The shower is old and the curtain is disgusting. And the towels were rarely clean. The food is also a disaster. The Trintino Restaurant is the only place were you can eat something with quality, but reservation is required. And there are no snacks during the day (only a not-tasty hamburger). If you are looking for perfect holidays, don't go to this hotel.
My husband and I flew Cubana airlines with Hola Sun for a 7 day trip in November. It was my sixth visit to Cuba. Flights were on time except for 30 min de-icing leaving Toronto. 10 min bus ride to the hotel. Check in at Sol Cayo Largo was confusing for us. We lined up at the main desk, and then we were told to go to the “Repeat Customer” line because we had booked an oceanview room. We lined up there and were sent back to the main desk. The main desk again sent us back to the other line, and finally we got our room after about 45 min. Despite the mix-up, the staff are great, as I have always found in Cuba. They are willing to listen and do their best to help.Room: The large oceanview room was lovely, bright and clean with a high ceiling and a spacious patio with 2 chairs , table, and hammock. However, the wall divider between patios does not give you privacy. The bed was firm and comfortable. The A/C was a modern unit with remote, and worked well. Small flat screen TV with lots of channels. The safe was easy to use because you just open it with your room card key. No need to carry a separate key. But only one card opens the safe. The fridge was kept stocked with bottled water, cola, lemon/lime and beer. Our maid, Ricardo Perez did a fantastic job of cleaning. Always lots of towels. A few things about the water supply. The tanks appear to be on the rooftop and the sun may contribute to the water temperature because the water wasn't hot in the morning, especially if we were up very early. But it was plenty hot later in the day. During our stay they had a water failure affecting the entire resort and the water went off completely 3 separate times within a 2 day period. Couldn't flush the toilets or wash your hands. There was no coffee in the morning, no ice for drinks. Fortunately for us, they apparently had solved the problem the day before we went home. Beach The beach is what keeps people coming back. The water is crystal clear, the sand is soft and white, and it is a good walking beach, almost flat and stretching for miles. But there is a lack of shade, and you might have to be at the beach at 7am to reserve a palapa. There is row of about 15 on the clothing optional side of the beach, which filled up quickly. The other section were just a handful of palapas, but they did add a few more while we were there. The water can get a little rough at times and there can be an undercurrent. They post a colored flag each day. We had a green flag 4 of 7 days which means it is safe to swim and it was almost calm on those days We had a yellow flag the other 3 days, when the surf was stronger. We did not have any red flags. Sirena Beach There is a shuttle bus to the Marina a few minutes away where they transfer you to a catamaran to Sirena Beach, where it is much calmer most of the time, protected by a reef. Round trip was 5 pesos and took close to an hour each way due to transfers and stopping at the adjacent hotel as well. At Sirena there is a restaurant/bar with live music, change rooms and toilets. There are various tours offered, snorkeling, and an all inclusive lunch deal. We rented a chair under a palapa for 2 pesos. You can walk about a mile in either direction on Sirena beach. Paraiso beach is about 20 min walk east, but at one section the beach has been eroded, so you can either wade in knee deep water or bring shoes and make your way through the brush, which is what we did. It was worth the walk. At Paraiso there was some shade huts where we parked our belongings and had swim. It is a very pretty area with sand bars and warm shallow clear water. Pool There are 2 pools at Sol, but the one with the swim up bar was closed for renovation. The other pool had a small grill and bar open. We spent very little time around the pool, but we had difficulty finding shade there as well, although the selection was better than the beach. Internet is 50 centavos for 30 min but only works in the lobby and only when there aren't too many users at the same time.Mosquitos seem to be a problem. I never saw or heard any but myself and most other guests had a lot of itchy bites which looked like and felt like mosquito bites. Maybe they were flies? Didn't see too many flies either.I didn't notice any bug spraying, which I had heard complaints of on reviews.Cats are everywhere on the resort. We like cats, but I thought I'd mention it in case you are averse to the species. Food and Drink If you have been to Cuba before , you would know that you don't go to Cuba for the food. I have had a better selection at other Cuban hotels. There was very limited options, repetition, and lineups for omelettes or pasta which are the best bets. They ran out of meat sauce, onions, hamburger, mushrooms. You won't normally find fish or beef on the buffet, but you can line up and have it cooked for you. The lunch grill is being renovated, but it was still open for business, and they opened the buffet for lunch as well, which is normally just for breakfast and dinner. Capuccinos at the bar are very good. The a la carte restaurants are an enjoyable change from the buffet. The lobster was excellent. The red wine was very good. I would gladly return to this resort. The beach and the grounds are beautiful and I love the size and layout. It was very quiet at night, only 2 stories, buildings with 4-8 units, no elevators. My husband would not go back, mainly because of the food. It may not be the best resort for families. You will have to decide for yourself.
To put my review into perspective let me say it's somewhere around my 20th time to Cuba and my 5th stay at the Sol Cayo Largo. Unfortunately it will be my last.I'm going to be all over the place with this review as memories come back to me. The beach for the first half of the week was almost non-existent. Water right up to our palapa but it receded near the end of the week. Just an FYI. Also I have never sat on the dressed side of the beach but I took a walk over there this time and they have something like 3 or 4 palapas. My guess is they must have lost a bunch in the hurricane season. With lack of shade, all those clothed people came over to the nude side and occupied about the first 5 or 6 palapas. FYI, the warning sign about the beach being nude is gone as well.With regards to food, ugh......we aren't picky...like I said we've been to Cuba 20 times but this had to be the worst. You better like chicken and rice...serious shortages of what I call staples all week. Of course there's always the wonderful morning omelette station and evening Pasta station but that gets old. The A-la-cartes are always a pleasant diversion from the crowds of the buffet but the food again a bit disappointing. The leather in my sandals was more tender than the beef they served me.Being our 5th time we were invited to the Manager's Return-Guest dinner. I would expect for people who come back again and again, you could show a little more appreciation with maybe a slightly elevated level of food and entertainment. A quality cut of meat, or shrimp or lobster. I know they cry shortages and I get that...but I also know it's available for $20CUCs if you want it. Treat your return guests better or like me - they stop being return guests. The whole special dinner was really a half-hearted effort. They threw a shiny blue blanket on the wall and brought in a local band, but once seated the band played 2 songs and left...then the food slowly came out. No speech from management, no 'thank you for your continued patronage'. Nothing. Several around my table said the same thing "we don't feel very special.". And I know the manager was there, I saw him eating in one of the a-la-cartes when I was there.Now water. Oh lord the water situation was rediculous! We had 4 consecutive days of no running water in the afternoon. I've read the previous reports but it was bad. The water wouldn't come back on until after dinner meaning you couldn't shower off the sand and salt before going out dinner. And when the water did come back on, of course it wasn't heated yet so a hot shower was not an option. It got to the point where they were delivering 4 large bottles of water to each unit so that you could wash. Even the bars at night couldn't wash their dishes so you had no choice but to have your drink in those useless little plastic cups even if you were sitting at the bar. There are serious infrastructure issues at this resort that are leading to it's demise.The room itself was....meh....it took two hands to open and close my patio door and locking it wasn't an option. I can live with that but again a sign of the failing infrastructure.The towel game was in full swing and even encouraged by the chair guys on the beach. The chair guys have a plastic bag full of lost t-shirts...they go around in the wee hours of the morning and reserve all the chairs themselves...then when you come out and he remembers you, he brings you to the chairs you had the previous day, removes his t-shirt and you give him a peso. Really kinda sad but the only way you could get a chair. These guys by the way are indeed employees of the resort so yeah, nice little side-scam they have going on there.The staff...in every encounter were absolutely wonderful to deal with. Mario at the bar runs a tight ship...if he waves his fingers at you, you better know what you want or wait for the next lap around the bar...hehe. Our room cleaning lady did a fabulous job and everyone in the buffet and restaurants were very attentive.We love this little slice of paradise that is Cayo Largo and it breaks our hearts that we likely won't return.Our suggestions: Ownership needs to seriously address the infrastructure issues and Management needs to seriously look at better recognizing client loyalty.
Not everyone loves Cayo Largo... but I do. Not everyone loves beautiful, pristine, quiet beaches - some of the finest in the world...but I do. And not everyone loves the live and let live attitude of this beautiful island...but I do. And, on this beautiful island, the finest resort has always been the Sol Cayo Largo. Is is perfect? No. There is a need for renovation and the resort is starting to show its wear and age. Many updates are ongoing right now. At times there was no TV signal, and at times, no hot water but, generally speaking, there was very little to complain about. One of the pools and pool restaurant were closed for renovation while there. Should be nice when finished. The food was very good and quite varied - especially considering everything on this tiny island is brought in by barge. From the great, fresh pasta and pizza bar, to the freshly grilled fish, beef and chicken, to Omar's fresh omelets and crepes in the morning and a varied buffet of fish, rabbit, chicken, beef and chicken stews..and on and on. Deserts? Plenty of cakes, custards, and ice cream. Everyone in our group gained weight! Best of all are the people who work at the Sol...from cleaning staff, to gardeners, to the front desk, and especially the wonderful buffet and a la carte staff and, the great bartenders. Everyone is so happy that you are there and try to make your vacation as pleasant as possible. So yes, the Sol needs some updating to the facilities and especially the rooms but from what I could see, those are underway and I hope it continues. I would love to hear more live music in the restaurants etc. but only because it is so good. Would I return? ...I am counting the days..... Do I recommend Cayo Largo and the Sol... I do.
Traveled to Sol Cayo Largo first time. Been to Cuba combined Wife and I 70+ times. Well resort was nice. Well organized grounds. Had issues getting our room from the start. Check in was very disorganized. Food quality was poor. Selection was repetitive and limited. Customer service at the bars was rude at times. Told us when you order your drinks tell me ALL. I don't want to walk 100 km today. They spent more time speaking Spanish to their friends then serving clients. Second week our friends were there pool closed no chemicals to use pool. Pool went green as grass. The beach was closed all to swimming. Rough water red flag. All in all the hotel has great potential to be a high end hotel. But needs the education and details in place. The beach was awesome. Is one of the top beaches I have been on.Excursions. Did the turtle sanctuary. Was great experience. Also the Sunset cruise was awesome. Totally worth it. SO 3 OUT OF 5. WILL return in future. But will watch reviews first..
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily
- All drinks (Domestic brands, Domestic beer, 24 hours)
- Pedal Boat
- Sailing, Windsurfing, Hobie Cats (located on Sirena beach)
- Use of bicycles
- Exercise classes
- Dance lessons
- Daily activities
- Evening entertainment
- Disco, drinks included
- 296 rooms in thirty eight 2-storey buildings
- 1 buffet restaurant
- 2 a la carte restaurants (International, Creole)
- 4 bars including Beach bar, Lobby bar and Entertainment lounge bar
- 1 outdoor pool
- 2 lit tennis courts
- Designer boutique
- Souvenir gift shop
- Tobacco shop
- Steam room
- Fitness facilities
- Exercise classes
- Scuba diving nearby (fee)
- Dive shop on-site
- A range of watersports available
- Beauty salon (fee)
- Spa (fee)
- Outdoor Wedding Location
All accommodation has:
- 1 king or 2 twin beds
- Cable/Satellite TV
- Internet access
- In-room safe
- Full bathroom
- Max occ 3
Hotel Rooms include:
- Ceiling fan
Oceanview Rooms include:
- CD player
- Coffee/tea maker
Kids Deal! - Kids 2-12 stay and eat free when sharing room and existing beds with 2 adults or kids pay special kid's rate. Max 1 kid. Date restrictions apply.
For the Kids - Kids 4 to 12 enjoy supervised activities daily at the Kids' club, Kids' section of main pool.
Wedding Deal - Free package available with minimum 6 night stay and minimum 25 people. Inquire for more details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sol Cayo LargoCayo Largo,Cuba
- Hotel Contacts
- Extra Info
Cayo Largo del Sur Archipiélago de los Canarreos, Cayo Largo 27900 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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