- What's Included
- All Inclusive Features
Location: Beachfront, 10 minutes from Juan Vitalio Acuna International Airport, 11 minutes to Pueblo.
Unfortunately, just days before we arrived the beach had a major erosion. The staff worked hard daily to clean it up and expand as much as possible with moving the sand around constantly. This did not affect our swimming, just had to walk down a little path. Water was clear, warm and even tho a bit windy - totally beautiful! This hotel has one good management team. Staff is always willing to help when asked. Yes, we are big tippers and gift givers but we saw many that give absolutely nothing and they were still friendly and kind. The a la carte restaurants were good. Good service and yes, good food for what they have available. The tuna carpaccio was one of the best I ever had.Our room, beautiful king size bed, with a balcony on 2nd floor - building 45 - was clean, beautifully kept with good air conditioning. Thank you in advance for the lovely little bottle of sparkling wine in our room as requested for our anniversary - thoroughly enjoyed it!!!Best pina colada's around - go to the pool bar. The men and 1 lady working there are efficient and friendly. Will miss them for sure, kept calling me mi amor :-)Will be coming back again.
Minus getting there and no beer for 24hrs(we were however compensated with a private lobster dinner for 4, just beautiful EVERYTHING)We were very pleased with all the staff!!! Entertainment, bar staff(both bars), buffet staff and front desk! Please note when you stay here, chances are you'll be aquatinted to the same staff everywhere, as the employees stay for 20 days straight on the island and go home for 10. The pool was very well maintained(salt water) and the rooms were very taken care of.Will definitely visit again!
Honestly, if it wasn't for my Wife getting sick, I would give this place above average rating. This venue is dated, needs major refit. Lobby is somehow dark and not welcoming at night. Rooms are nice size with balcony and short stroll to the beach. Do not plan to take a shower in the afternoons, simply no warm water and some days no water at all. Room service is very good, always cleaned on time, fridge refiled everyday. Pool is dated, need of new liner. I loved the size of Pelicano, friendly people and good vibes. We arrived on Sunday night, all was good until Wednesday when my Wife got really bad food relating sickness, shell I start with food quality ? maybe not, they had a major issue with food availability due to the location and procurement logistics. You could see people devouring on fresh vegetables once they occasionally arrived and served. If you liked pasta you would be happy, but it could wear on you after couple of days, then again maybe not.We booked 2 a-la-carte suppers, beach shack was our first not so friendly experience, we had been offered a lobster supper without any further cost involved info, we canceled the order after finding out it was outrageously priced 30 cuc per head. You should see the waiter face, he was livid. Second place was near by the pool and basically the same as buffet. Now to the highlight of our trip, the beach, I would returned to this place tomorrow just to see it again, We went to Sirena and Paraiso and honestly it was like paradise, stunning beaches, a must see. The beach in front Pelicano is as beautiful, beware of great waves that stole my wife's 1000 bucks glasses, we tried to obtain Front desk report without satisfaction. Regardless of all of the above, we had a great time, we met super nice people that we are friends till today. I totally dig this island, small town, cigar store and turtle farm, nicest place you can imagine. There is only couple of places to stay but I recommend to visit. We traveled with Cubana Airlines, imagine only one lavatory on board and few galls with urgent need of the head, not funny. Well, as I said, great experience. Remember Dukoral saves lives ! Happy travels !
We stayed at Pelicano Jan 28-Feb 4. This was our second visit in the last 3 years. This time we were quite disappointed right from the beginning. We had to wait 40 min for the bus to arrive to take us from the airport for 8 min drive to the hotel. The rep of Hola Sun at the airport could only say that the bus was on its way. After we checked in into a nice room #5208 we discovered we did not have any hot water. We liked the room as it was quiet as you can get at this resort, and with some view at the ocean. We complained at the front desk about the water. After two days they fixed it to the point the water was a bit warm (still below body temp as it felt cold on the skin), and after another two days water temperature went up to an acceptable level. We like to read the reviews of the hotel we going to, and we did not know that the half of the beach was washed away. I guess it was washed in a very short period just before our arrival. During our stay nobody told us about free bus to the marina (as I found out from others reviews), we were told it cost 5CUC per person at the orientation session the next day after arrival. We took taxi to the playa paraiso or rented a scooter or walk to the beach at Sol Cayo. The surviving beaches at Cayo Largo are fantastic and 5 stars in evey aspect. At the Playa Paraiso though there was a strong sewer smell, and we experienced that in the past years as well. Don’t know the source of that smell.Service at Pelicano was excellent. Our room service lady did a great job to make our stay very pleasant. The food was good, always something to choose from. If you go to a 3.5 star, Cuban resort on the remote island, what do you expect? Some people might have some stomach issues, but probably more from eating organic quality of food, comparing to our chemically fed and treated food at home we used to. Never less I do not deny possibility of getting with food some bacteria our stomachs are not used to have here in Canada. I am pretty sure, the kitchen staff at the hotel is doing everything to make the food safe to eat and make a variety of dish using limited amount of ingredients.Loud music at the pool was very annoying, so I’m glad our room was far away from that area.On our departure, the Hola Sun rep was at the hotel but he was not at the lobby. We were waiting in the lobby for the bus half an hour before our scheduled departure. Busses were coming and going with no announcements where to, and no bus was there at the scheduled time to take us to the airport. 45 min later we found Hola Sun rep who told us we missed our bus. That person does not give a dam about their clients. He refused to give us his name as he knew we would complain. We liked the solidarity among the other staff as they did not give us his name either. He is a joke, and then for customer service at Hola Sun: 0 stars.
Usually when I'm going south it takes 3-5 days to switch from canadian stress to south relax..at Cayo-Largo Pelicano it took just one day... I've was so happy... no words...Will come back again and again.... very impressed by tranquility and hotel
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- All drinks (International brands, Domestic beer, House Wine, 24 hours)
- Sailing, Hobie Cats, Windsurfing (at Sirena beach)
- Pedal Boat
- Introductory scuba diving lesson
- Tennis with instruction
- Exercise classes
- Dance lessons
- Evening entertainment
- Manager's cocktail party
- Christmas and New Year's Gala Dinners
- 307 rooms in eighteen 2 & 3-storey buildings
- 1 buffet restaurant
- 2 a la carte restaurant (Creole, International/Ranchon, Grill/BBQ)
- 3 bars including Lobby bar, Snack bar and Beach bar
- 2 outdoor pools
- 1 tennis court (fee)
- Designer boutique
- Souvenir gift shop
- Exercise classes
- Scuba diving nearby (fee)
- A range of watersports available
- Outdoor Wedding Location
- 1 king or 2 twin beds
- Cable/Satellite TV
- In-room safe
- Balcony or Patio
- Bathroom with shower
- Max occ 4 up to 3 adults
For the Kids - Kids up to 12 enjoy supervised activities daily at the Kids' club, Babysitting service (fee), Playground, Kids' pool.
Resort Location Map
Sol PelicanoCayo Largo,Cuba
- Hotel Contacts
- Extra Info
Cayo Largo del Sur Archipiélago de los Canarreos, Cayo Largo 27900 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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