- What's Included
- All Inclusive Features
Location: Beachfront, 10 minutes from Juan Vitalio Acuna International Airport, 11 minutes to Pueblo.
Well like usual 2nd time at the Pelicano and we enjoyed our stay. Whats more to say the beach is amazing the food is good and the service is amazing. My wife and I enjoyed our stay. We are definitely going back again..
We were at Pelicano from Jan 7th thru 14th. The resort's building style is authentic looking, but with aged beauty. We requested for near the pool, and we received. Ground floor. It smelt a little musty the night we came in, but it had just finished raining, and after that day didn't smell at all. Ladies that clean the rooms daily, did so every day, with fresh towels, décor of blankets upon the made bed. Bottle of water daily. Water pressure was good, temp good at non peak times. But when the sun has you heated all day, a cool shower is sometimes welcoming. Toilet worked, and no issues with any bugs, being on ground floor. Food was great. Buffet always had a variety, Pasta station always a line up but worth the wait. Fresh pizza made on order, in buffet, as well as fish/sea food station, and fresh meat pork chicken and beef. Bread and cheese salad bar. Snack bar, has Ball Park Franks Hot dogs, husband ate at least 2 every day. Didn't care much for the burgers. Ham and cheese, was ok. Pizza at lunch time, located just to the right of lobby bar, or outside patio, was delicious. 6 or 7 different kinds to order. Also just to the left of Snack bar at lunch a BBQ daily of chicken Pork ribs, or rabbit. Personally chicken was all I tried but amazing. Line up every day. What was cooked on BBQ would go quickly. Tried a la Carte Luna, App Asparagus in green sauce, not so good. just the spears, not heads, cold and mushy. The mushroom soup, soooooo good, wanted more. Chicken stuffed with mushrooms and fresh vegetables, peppers and broccoli, delicious . Ice cream for dessert. Full dinner, portion is small. Otherwise tasted great. I didn't eat at the beach Bar as we were ever at the beach early morning, or evening. Mid day was either by the pool, or at other Beaches off resort or down by Marina. Entertainment individuals at this resort are just awesome. From the dancers, to the Hot guys bye the pool, or morning exercise bye the beach. Dart contests, dancing contests, Bingo bye the pool. Mike had Archery the one day for us. Under the big tent. The dancer would practice in the mornings for the show at night, Mini disco for the kids. And adult show after. Dancers were amazing. Wed Night a few of us went down to Marina with the staff to enjoy the music from a Live DJ on a big stage. A dance off on stage, where our very own Francois, won with his unique Hip Hop style with Cuban flavor. AWESOME!!!!! My husband and the guys (entertainment crew) got along great. Spent our evenings after they were done work. Dancing and listening to shared music interests with blue tooth speaker out bye patio bar, mingling with other guests.We met a lot of great people this vacation. From The young woman in front of me on the plane, with her 2 kids, that became almost a new best friend, and her children took away my husbands and my void of our own children not on this trip with us. From volley ball in the pool, or diving into waves in the beach. Our towel guy at the club house, main strip from pool to beach. Awesome! Wait staff in buffet, and cooks, Awesome! Baggage guys when u arrive, Awesome! Security guard at front who orders taxi's awesome!! Front desk Awesome! Everyone polite, friendly, always willing to help.The ground were clean, constantly maintained. I would say majority of guest seem to be between 30-70. Not many young people unless kids with parents, and really not many. Most put garbage away. Not many cups around, beach was clean. All showers to wash off sand worked, with pressure. Other beaches, Paraiso, Sirena, Playa mal tiempo absolute WOW factor, a must go to. $3 cab fair PP. 5 min cab ride. I would not suggest walking down the beach in the winter. Summer there is more beach exposed and easier to get down to the end. Otherwise just take cab, or train, or bus, or rent a scooter. Just right of the resort is the old clock tower. El Torreon Nursery. 2 ladies there growing plants for the resorts. Also house a Crocodile. You are welcome to go and see as well she has another baby in the back, and an iguana in a cage. (She requested a Bubba, if someone can take down an extra, for her and her sister. It gets hot out there all day. They would greatly appreciate it )The marina has a few small vendors for some small things to bye and bring back as gifts. The night of the party's vendors are open late. (11pm) for the guests of the party. Also in Marina is turtle hatchery (protected) $2 worth it. The gentleman there will give you some info on the different breeds, and cycle. Eggs locations, age of different pools of turtles. a couple large skulls of past on turtles. Of all the places, Varadero, Cayo Santa Maria, Cayo Coco. Cayo Largo Bye Far the best vacation this far. Best beaches. Amazing people, good food. Nice clean, attending staff and hotel. The animation, and Entertainers, made our Holiday. My husband and I will defiantly return to this hotel. In our hearts we will miss all of them. Mike Frankois, Leo, Hunny, Idelmarm, Giancarlo to name a few... Cant wait to see you all againStephanie & Clayton (CAP)
We went to Hotel Pelicano last November for two weeks.When some friends asked if we wanted to go again in February we said yes immediately.Hotel Pelicano is a welcoming resort with a nice ambience. It is not especially fancy, but it is clean and friendly.The staff is nice and the food's not bad.Cayo Largo is an island paradise, and if you are not a fussy person you will like it very much!
Good review John B! Difficult to add something more….We booked this hotel for last 2 weeks of December only based on the reviews. I thought it can be a bit risky but the reality proven it was very good choice. Of course the level of the satisfaction can vary depending of your expectations. We had none. That’s why we had quite good vacations.This resort is very old and from aesthetic point of view can’t compete with new hotels. Most of the windows frames are from wood (with exception of few buildings) and they are not tightly adjusted. Also the furniture are super old. But everything (included external walls) was recently well painted and rooms are very clean (included bathrooms). Our priority was a beach, and you can be sure beach is fantastic, in my opinion better then in Punta Cana or Cayo Coco. There is enough shade and long chairs even when hotel is full. At the same time, you can walk both directions for kilometers enjoying so many beautiful places with nobody around. Walking to the Paraiso beach takes 1h 20 minutes one way, bring plenty of water and flip flops . But it worth to do it, you may see local animals and birds…We experiences few days of breath taking waves (but even then you could go to the water) and few days of very calm water. Beach is well cleaned every day. You have less choices in the buffet then similar hotels in Cayo Coco but quality is good. Breakfast and dinner we had at the buffet and at noon we eat in Ranchon close to the beach. We didn’t book any restaurant, no worth. They have some variety of fishes, salads and fruits and we were happy with that (particularly with delicious papaya!) . Only very rarely we eat meat or chicken. For breakfast you can even have something similar to croissant! Well they are doing their best. Special mention should be made for a soup. Every day its quality was exceptional.Never had any food problem, but we used only bottled water to drink even for cleaning teeth’s.For Christmas dinner we had Spanish champagne, smoked salmon, prosciutto, good selection of cheeses (blue was the best!) so they made some effort. Red and white wine is from Spain, drinkable but the quality definitely should be improved. But it is a service that makes all difference. We never felt as merchandise ( as you can feel it in many Cuban hotels). Service (everywhere) was personal, fast, with enthusiasm, smile and respect. 5 stars. I.e. at the buffet we had 2 waiters taking care of us all time, even when hotel was full….Majority of employees speak English and French, quite exceptional. We gave a lot of tips but you got the same service anyway.As usual we brought one suitcase of gifts for them (shoes, various clothes, bedding..) , this was really appreciated, they can’t buy it in Cuba. We even gave away suitcase lol I encourage you to do the same. A/C system is central, but in the room you can turn it on/off and you have 3 speeds of ventilation. In our room it was exceptionally quiet, it was much appreciated. We also brought a net and attached it in the patio door(Gorilla tape) so we could sleep with door open. Two advises: when you arrive, take your luggage by yourself otherwise you will be waiting 1 hour in your room, their system is inefficient. Also as usual, check-in process is quite inefficient, only one computer to confirm booking, so you waiting in long line - better to take a drink, go the beach and come back later. We had excellent vacation in this hotel.
I would of given this property a better rating if it was not for the poor quality of the food along with the inconsistency of the selection; the transporation problems; the water problems and some of the attitudes of the staff(Zun Zun and Los Quelonios Restaurants and the excursions that just were not happening!) and the poor exhange rate at the hotel. Some of these problems are not the fault of the hotel, but they could make it right if the resources were there and that is questionable in my mind. We have been to Cuba two other times and to many different destinations throughout the Caribbean (6 all inclusives and the rest private villas eating at restaurants or cooking ourselves). We are easy going, not hard to please, tip well and understand "this is Cuba what do you expect" but getting sick is definately not worth the trip. Hands down unfortunately this was the worst for us. I will start with the positive as not all was a write-off. Staff: The majority of the staff were excellent, friendly and accommodating.. in particular for us were Miguel at the desk, Edwardo and Edwardt at the La Yana, Yanny and Silvio the bartenders and especially Roberto "Kiko" the beach guy .. these people really made our trip more enjoyable and worthwhile. Rooms: We had three oceanview rooms in building 43 (the nicest building facing the ocean away from the Ranchon) being 4325, 4326, & 4327. Very nice all similar with slight variations in each. 4327 had the nicest balcony and view, but the water for the shower was almost nonexistent and constantly running off or brown. Room 4326 and 4325 had only one small incidence of no running water then brown, but the AC did not run cold. Neighbours for 4327 were constantly partying until the early hours of the morning with nothing being done to stop it. Flat screen TVs with lots of channels to choose from - a first for us for Cuba. Maid service excellent! was able to see a corner suite Room 4331 and this is the one to get for the view and the space (had a seperate bedroom). Beach: Never had a problem getting a palapa.. long beach with lots fo choose from either nudist or not. You can have a busy area if you like or a quiet area away from music and crowds. The ocean itself varied from day to day. Some days very little beach due to tide coming right to palapas other days not.. some days calm and other days very wavy. Roberto looked after us very well. Loved the sound of the waves and the bottom had very little rocks. Lots of fun and relaxing. The negatives: Excursions: The day trip to Havana we had planned on doing is no longer available from any of the hotels as of 4 months ago. Was told there are no planes as of four months ago who are taking patrons as it is no longer worthwhile cost wise meaning it is costing them too much to fly back and forth and are losing money. Snorkel tour we wanted to book for later in the week was told you can only go the next day. We did not want to go the next day.. wanted to book in advance for a few days out.. was told no boats going.. then was told it was full and to book next day.. meaning if they are not full they tell you they are not going or it is full.. which is a lie.. just be honest. There story kept changing so we gave up and did not bother. Transportation/Money Exchange: Wanted to change my money at the bank at the airport upon arrival. Painfully slow. Got $142 CUC for $200 Canadian. Yikes! But worse at hotel. $134 CUC for $200 Canadian. Decided on cab instead of bus due to long wait for exchange. Taxi tried to jam in too much luggage and passengers even though it was obvious there was no room.. wasted time.. pulling it all out again. Made it to hotel just before bus and very long line behind us. Although the loud music on arriving is fun and entertaining after a long flight its overbearing. Ok during the day. Two hour wait for a taxi than never came for over 10 people waiting to go to Paraiso horrible. No ATVS anymore to rent.. only two jeeps per hotel for rentals where the guests are now renting for the week leaving none for others. The roads in my opinion going to the beaches mostly sand roads are too dangerous for scooters (and I have my motorcycle license).. no way I was doing that. We were lucky and got to Pariaso once.. would of liked to have gone again. Could of walked (was told its an hour along beach) if you are up to it. We considered it.. but after going the once, felt we still could not get the buffet (does not open until 7:30 eat then walk the way and still have a chance at a palapa as all would be gone by then). Told the hotel they need to come up with a way to better serve those wanting to go to this beach.. but not sure if this is going to happen. Food: Ok.. we had three rooms, that means you are allowed 2 a la carte meals per room per week (one at the La Yana, one at the Ranchon), which we booked no problem but on our last night at the Ranchon "los Quetonios" two of the staff members were so rude to us and tried to tell us we could not come in even though we had the tickets?? They backed off after my husband got in his face and asked him if he had a problem. Not a nice feeling nor very welcoming. The only nice waiter in that restaurant that we had was Yanny who always tried to make us laugh. We loved the staff at La Yana.. Edwardt and Edwardo especially was so nice, calm, attentive, friendly and caring. We did not like particularly the choices on the menu but the staff made up for it. Breakfast: We are not big buffet eaters but did eat there daily for breakfast (the usual egg station etc. but the choices were not good.. bacon cut in little pieces.. mostly fat.. the omelets made on a flat burner (not in a pan, very unusual and usually undercooked this way). The toaster was always a pain.. long line.. had to run it through 4 times to get it to cook holding up line.. etc. etc.). They occasionally brought out some hash browns but if you did not go within minutes they were gone..this was hit and miss many days non existent and they were very good if cooked. The orange juice was watered down and tasteless.. the butter rancid.. sorry I could go on and on.. but you get the point. We decided to book our a la cartes which was not a problem.. would suggest going right at 4 oclock when they allow the line up. Lunch: We ate at Ranchon once. They offer hamburgers (which is not hamburger not sure what it is), french fries (very small portions) fish from the grill (which was not fresh and very fishy tasting, chicken (piece so dry could barely eat). Staff kindof miserable. Again this is our experience. And we leave tips! Tried Zun Zun afterwards and preferred this as they had a outdoor BBQ of ribs and chicken and there Frites were very good. Unfortunately, I am pretty sure this is where we got sick towards the end of the week with severe stomach cramps and diarrhea from the pork ribs. Was told later this food is not fresh.. as everything is coming in after a long boat trip from the mainland. We did not see any fishermen either offshore which was unusual for the caribbean. The shimps and lobster you pay for (10 to 20 CUC each) were good until towards the end when they ran out and started using frozen. Was told to stick to the buffet for dinner by the regulars who visit this hotel.. mmmmm.Again, this was our experience and I can only go by what happened to us. It took me 48 hours to recover from a very nasty bout of illness and it put a damper on the whole experience of our vacation. By the way.. was told at the Toronto Airport by a KLM employee that they are shutting down Cayo Largo?? she just casually said oh we went there last fall good things you guys are going as they are shutting it down????Not sure if there is any truth to this.. but after the problems we encountered with the lack of fresh food, the excursions, transportion etc does make you wonder.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- All drinks (International brands, Domestic beer, House Wine, 24 hours)
- Sailing, Hobie Cats, Windsurfing (at Sirena beach)
- Pedal Boat
- Introductory scuba diving lesson
- Tennis with instruction
- Exercise classes
- Dance lessons
- Evening entertainment
- Manager's cocktail party
- Christmas and New Year's Gala Dinners
- 307 rooms in eighteen 2 & 3-storey buildings
- 1 buffet restaurant
- 2 a la carte restaurant (Creole, International/Ranchon, Grill/BBQ)
- 3 bars including Lobby bar, Snack bar and Beach bar
- 2 outdoor pools
- 1 tennis court (fee)
- Designer boutique
- Souvenir gift shop
- Exercise classes
- Scuba diving nearby (fee)
- A range of watersports available
- Outdoor Wedding Location
- 1 king or 2 twin beds
- Cable/Satellite TV
- In-room safe
- Balcony or Patio
- Bathroom with shower
- Max occ 4 up to 3 adults
For the Kids - Kids up to 12 enjoy supervised activities daily at the Kids' club, Babysitting service (fee), Playground, Kids' pool.
Resort Location Map
Sol PelicanoCayo Largo,Cuba
- Hotel Contacts
- Extra Info
Cayo Largo del Sur Archipiélago de los Canarreos, Cayo Largo 27900 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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