Dhawa Cayo Santa Maria

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Weddings
  • Bonus
Overview

Dhawa Cayo Santa Maria is an all-inclusive lifestyle resort located on a beautiful private beach. Amenities include five restaurants  and four bars, two swimming pools, fitness centre and Kids Club.

Dhawa Cayo Santa Maria also offers environmental conservation activities with a focus on caring for flamingo birds who gather near a small lake by the hotel's Fuego Del Mar restaurant. The resort emphasizes sustainable tourism at the heart of everything it does.

Location: Located beachfront on the island of Cayo Las Brujas, about 10 kilometers west of Cayo Santa Maria.


tripadvisor Traveler Reviews
  • deeandian :
Oh Cuba

Most of us have to use creative budgeting in order to afford a holiday. Generally prices in Cuba are typically lower so you start to think "how bad could it really be". Dhawa Cayo Santa Maria is a wonderful cure for that type of thinking. The negatives will take too long, so here's the positive. If you can secure some shade on the beach the salt water and the snorkeling are truly fantastic. My personal feeling is most Cubans are resentful of us visiting their country. which can be almost understood. Their lives are full of difficult hardships, they are governed with needless restrictions in contrast to us free Canadians who arrive with our latest clothes, warm hearts and carefree joyous attitudes. We are accustom to and expect to be treated with respect and a smile. The poor miserable soul who works in the currency exchange on the resort is a good example. He will purposely go to extraordinary lengths to spoil your holiday. Which is so unfair on someone like Carlos who serves in the Italian restaurant who says that at home or at work he likes to smile.For me I'm done with Cuba after having to stand for an eternity in the stuffy terminal building with temperatures in the upper thirties without air conditioning or even a fan, being treated like a criminal. Message received loud and clear, my holiday dollars will be spent elsewhere from now on.

  • Kerry N :
My Heart Will (not) Go On...

I have never written a negative review but I am so immensely disappointed in my vacation that I feel compelled to say something. I am a in my late thirties and travelled with my parents who are in their late sixties. Between the three of us we have visited dozens of countries around the world and lived on three continents. This is our fourth visit to Cuba and we've been to countless other all-inclusive resort. I feel like we have a well-rounded view of the world and always try to aligned our expectations in order to not be disappointed. In the case of Dhawa we read countless reviews praising this resort in ways we'd never seen before. In hindsight this should've been a warning bell. I still can't figured out how and why these reviews came into being because Dhawa fails horribly in so many ways. I've chosen to highlight three of my biggest beefs with Dhawa (I could go on and on) - three concerns that could come across as being petty or inconsequential - but if you bear with me you will see that this resort struggles to get even the simplest, most mundane things right...can you imagine how they fare with the big things? 1. You CANNOT get a clean beach towel daily. The towel hut is open 9am-5pm with a one hour lunch break. The beach and pool are still packed until 6pm so the idea that people would return their towels by 5pm is absurd. As a result, they run out of clean towels by 9:30am everyday. The little, surly Cuban man running the place said to me one day "You are fortunate, you got the last towel". The gives a little insight into their thinking: expecting a clean towel at this resort is a luxury, do not expect it everyday. His standard response was "Towels finished! Maybe later, maybe tomorrow". Isn't this Resort Management: 101 type stuff?2. You've got to work hard for your coffee in the morning. One of the best parts of an all-inclusive is the breakfast buffet when you're greeted with "Buenos dias! Would you like more coffee?" At Dhawa, if you don't manage to flag down an employee you simply don't get coffee. Forget refills. More than once I got so tired of waiting to catch someone's eye that I just went up to the employee station and did it myself. I wouldn't even mind getting my own coffee/water etc. I'm not sure why they don't just set up self-serve stations since they seem so opposed to the idea of serving it themselves. Perhaps the filthy tables, lack of cutlery and flies wouldn't have been so bad if we'd been able to enjoy delicious Cuban cafe con leche. Instead we just got more and more annoyed and started focusing on all the negatives.3. It is an ordeal to exchange currency and get change for tips. Everyday posed a new issue or a new rule or a rule change. I'm a fan of rules - rules that apply to all people and are consistent. The fiasco that sent me over the edge was trying to exchange $20 into pesos. We were told we needed a passport for $20 and over (which is totally bizarre since they have all that information on file from booking and check in). The next morning I came down with $10 and was told once again by Pedro in the bank (one of the rudest individuals on the resort) that I needed a passport. I expressed my frustration at the front desk staff since this had been going on for days and I needed money for tips. The lady at the front desk responded with "Oh no, senora, they are just happy to have a job. They do not need tips." What a shameful and frankly disgusting response. This speaks to the systemic problem in Cuba - there is no interest in bettering one's position in life through hard work or ingenuity, especially when your own management (and government) doesn't encourage rewarding a job well done.I asked for two days to speak to the manager, to no avail. One morning I waited for 25 minutes and when I went back up to ask when he'd be coming the reception lady shrugged her shoulders and said she had no way of reaching him and I could try waiting 20 more minutes. Unreal.Some other brief comments: STOP PLAYING CELINE DION. Cuba has some of the world's greatest music and yet at Dhawa we're listening to the titanic song three times a day. Be prepared for line ups, everywhere and for everything. It takes, on average, 15 minutes to get a drink which is shocking. There needs to be a posted policy regarding time limits for palapa and chair reservations. People are beyond selfish and inconsiderate when they reserve shade and then don't use it for hours and hours. It is so unfair. We all paid for the same opportunity. Perhaps a posted policy will remind people of common decency. I'll end on a positive note: the snorkeling will blow your mind; it is outstanding. The service on the beach is excellent. The Italian restaurant was off-the-charts good. The staff at this restaurant are in another league in terms of professionalism and making their guests feel special. We almost felt like we were in a different resort, alas...

  • Sophie L : Saint Jerome, Canada
Nice vacation for Cuba

Went there fir a week with my 12 year old daughter.Food is good but better at the A la carte restaurants but not always the same. Some nights the surf and turf is good and some nights it's just not that great.Staff is very friendly. Trt the mojitos at the pool bar but done by euther Janet or Yordan. The other guys don't do the same receipe !Bring alot of bug spray ! Even if they fumigate the place, there is alot if them starting at 18:00 !!!There is almost no animation except for the show at the theatre that has no ventilation and it'a a pitty because the place looks amazing !Last but not least, there is a swamp between the beach and the rest of the complexe that stinks like hell and it just seems to not be a concern for them.Ah yes, the beach is small. Great for snorkelling.So for the people that love to take long walks along the beach, don't go there !But do try the langoustine available at all the restaurants for 15$ cuc.

  • Bonniejbeth : Trenton, Canada
Great vacation in Cuba

Our party of 9 stayed at Dhawa, Cayo Santa Maria from August 5-12, 2017. Once we passed through the Cuban airport (which was quick) we got on an air conditioned coach bus and took the hour and a half ride to the resort. Beer and water were offered on the bus for a small fee. The tour guide explained every attraction and town we drove by and spoke to each of us ensuring we were ok and whether we had any questions.Arrival at Dhawa we were given a glass of sangria or for the children a cold slushie. They also handed out nice and cold face cloths so we could wipe our hands and faces. It was very refreshing and appreciated. Every staff greeted us warmly. Checkin was quick and efficient. The entire resort is wheelchair accessible and stroller friendly. Our rooms (we booked 5 for our party of 9) were perfect! Very clean, modern and cool with everything we needed including water and beer in the fridge replaced daily. We called the front desk and asked for extra pillows and body pillows were delivered quite quickly. The shower has a nice rainfall head as well as a hand held nozzle. The sink is separate from the shower which is great. Blow dryer, close up mirror, bathroom scales, as well as body gel, shampoo and conditioner are all provided. The air conditioning works great and the fan over the bed is extremely quiet. We were surprised to turn on the tv and have access to CNN as well as many other channels.Breakfast was delicious- many chefs on staff making omelettes as you wished and crepes with delicious chocolate or fruit, fresh fruit, amazing breads, cakes, desserts are delicious and all kinds of meats, and homemade smoothies. We always bring our own tea bags and they were quick to fill our travel mugs with hot water for the perfect start to the day. They have ketchup, mustard, mayo, salsa, hot sauce you name it! Including peanut butter. If you don't see it just ask. They bend over backwards to try to help you.Lunch and Dinner are similar providing fresh fish, squid, calamari grilled to perfection. Rice, potatoes, vegetables, soups, chicken, pork, salad items although not much lettuce and so much more. A full station of delicious desserts too. A stir fry station would be a welcomed suggestion.There is a 24 restaurant right by the pool to get burgers and fries and snacks and the food is really good. Drinks like mudslides, funky monkey, and piña coladas, are not quite made right. We've tried to get them to crush the ice and make a drink like a slushie but they only make them liquid with ice. The iced coffee is delicious when you can get it frozen.Wifi is available in the lobby and near every restaurant which is great. Wifi is one cuc peso and a half, per hour. The staff will tell you up front whether or not the wifi is good or not that day. Sometimes you can log on right away and other times it takes hours.The beach stretches quite far but does not connect to any other resorts so for those wanting to walk the beaches you will be able to go quite a ways but not for hours. On the plus side, this means you will not have other resorts walking along 'our' beach thus less traffic. Beautiful white sand. Lots of chairs with people reserving them early in the morning and thankful for the shade. The entrance to the water is a bit rocky in places and you'll find patches of seaweed. For those that like to snorkel you won't have to go far to find fish. There is a bar at the beach but they also provide a guy who will take your order and your travel mug and get whatever you would like. Please remember to bring a travel mug which holds more than the plastic cups they have, reduces waste and keeps your drink colder longer. Their service is awesome. There is also a snack bar with fresh mango, burgers, ham and cheese sandwiches etc... they also provide free use of catamarans, kayaks - single or double, paddle boats and wind surfers and they provide new life jackets.Bugs - while the resort does fog for bugs twice a day, many guests are complaining of mosquitos, or sand flea bites, and there seems to be a lot of these annoying small flies. Bring bug spray!Gift shop does not really have much in it. Tylonel, gravol, after bite, sun screen, after sun, bug spray, candy, shampoo, conditioner, are all things we expect to see in a gift shop. This one had some things but is really lacking and is quite small.Entertainment - in the lobby each night there is a variety of entertainment from guitars, piano playing, magic tricks, a clown, etc.. there are nightly shows which are average to hokey and are supposed to be a family show however they are quite sexual.. One show had a entertainer smoking throughout the show and he used live animals both of which are banned in Canada so it was a little disturbing to see this.Weddings - they were building a beautiful area for weddings, separate from the rest of the guests. Looks like it is the perfect location with a spectacular view.A la cartes- Seafood, French and Italian- we tried all three and they were delicious. The staff work really hard to bring you a great meal and great service.Service - the staff work very hard to provide excellent customer service. They are constantly checking in to make sure you are ok and asking if you need anything. Warm genuine smiles and helpful attitudes in all areas and positions. I'd definitely recommend visiting Dhawa for your next vacation. Enjoy

  • gistro73 : Salerno, Italy
All the receptionists should be retrained.

Worst customer service experience everAll the receptionists should be retrained. A smile is always expected when you deal with customers even more when they are annoyed and even even more when you are in Cuba. They have three desks and several people working at the reception but only one desk is actually used therefore there is always a queue.Our room was very damp with two massive puddles in front of the bathroom sink and next to the bed, we used the room for one night but then next morning we realised that our little kid cardboard books had gone really soft and all our clothes were all wet.Before breakfast I have explained the situation to the reception and they said that they would send someone to check it out. When we came back from the beach I asked them if the problem was fixed and they said that there was nothing wrong with the room (just because the puddles were dried up with a cloth). At 6 pm the puddles reappeared and I had to call reception three times to get someone to check it out but nobody showed up. Finally after dinner I had to face the receptionist (Carmen) saying that someone had to come to the room with me instead. All the time I felt treated as a trouble maker. After checking the room with Yoelkis he agreed with me that something was really wrong with the room. Yoelkis has great people skills he tried to calm me down by listening and understanding the situation. Carmen offered us another room which was by all standard inferior to the one that was assigned to me and after my insistence we got a room at ground floor in the same building which was designed for people with disabilities. An upgrade was never considered. When I got frustrated with the collection of the beach towels (that I was never able to collect in 4 days) they said that there was nothing they could do and send me to queue to customer services desk... as if that's what an holiday maker wants to do during his holiday. Lediana ignoring me, not smiling and talking over me in Spanish.Finally on the day of departure we got everything ready at 10am to empty the room earlier and spend the entire day on the beach. Leidiana never smiled , the checkout could not be completed as quickly as expected because the room was under my 1 year old kid!! She finally found the room and once the checkout was completed I asked her if she could arrange for someone to collect our bags in the room. She told me to wait because I had to go with the clerk back to the room. After two minutes waiting I said that I was going to do it myself because I was looking forward to my day on the beach. Only then she called Yoelkis and spoke to him in Spanish that unfortunately for her I can easily understand. How rude! We are in Cuba and I don't expect the English to be spoken, but you pretend to be an international hotel and I expect that at least the receptionist should be able to speak more than two languages fluently.Yoelkis was very helpful once again, when he realised that the luggage was ready he said that there was no need for me to go with him.It's a real shame because the rest of the staff at the hotel is lovely. The guys working at the beach towel kiosk was very funny because when I was furious he disarmed me with a smile. A sincere smile that's all it takes.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks 24-hour
  • Unlimited alcoholic and non-alcoholic drinks
  • A la carte dinners 3/week (reservations required)
  • Daily activities program
  • Domestic drinks and select international drinks 24-hour
  • Evening entertainment
  • Introduction to scuba diving in pool once/stay
  • Non-motorized water sports (select) 
  • 516 rooms
  • 3 pools
  • 5 restaurants
  • 4 bars
  • Disco
  • Fitness center
  • 2 tennis courts 
  • Basketball court
  • Games room

Superior Room

  • 1 king-size bed or 2 twin beds
  • Garden view
  • Private balcony
  • Air conditioning
  • Working desk
  • 700 sq. ft.
  • LCD TV
  • Cable channels
  • Personal safe
  • AM/FM clock radio
  • Hair dryer
  • Direct dial phones
  • Coffee maker Iron & ironing board
  • Bathroom with shower
  • Mini bar
  • Up to 3 people : Maximum 2 adults; Maximum 1 child

Deluxe Oceanview

  • 1 king-size bed or 2 twin beds
  • Ocean view
  • Private balcony
  • Air conditioning
  • Working desk
  • 700 sq. ft.
  • LCD TV
  • Cable channels
  • Personal safe
  • AM/FM clock radio
  • Hair dryer
  • Direct dial phones
  • Coffee maker Iron & ironing board
  • Bathroom with shower
  • Mini bar
  • Up to 3 people : Maximum 2 adults; Maximum 1 child

Premium Oceanfront

  • 1 king-size bed or 2 twin beds
  • Oceanfront
  • Private balcony
  • Air conditioning
  • Working desk
  • 700 sq. ft.
  • LCD TV
  • Cable channels
  • Personal safe
  • AM/FM clock radio
  • Hair dryer
  • Direct dial phones
  • Coffee maker Iron & ironing board
  • Bathroom with shower
  • Mini bar
  • Up to 3 people : Maximum 2 adults; Maximum 1 child

Junior Suite Oceanfront

  • 1 king-size bed 
  • Oceanfront
  • Private balcony
  • Air conditioning
  • Working desk
  • 700 sq. ft.
  • LCD TV
  • Cable channels
  • Personal safe
  • AM/FM clock radio
  • Hair dryer
  • Direct dial phones
  • Coffee maker Iron & ironing board
  • Full Bathroom 
  • Mini bar
  • Up to 3 people : Maximum 2 adults; Maximum 1 child

Premium Suite Oceanfront

  • 1 king-size bed 
  • Oceanfront
  • Private balcony
  • Air conditioning
  • Working desk
  • 700 sq. ft.
  • LCD TV
  • Cable channels
  • Personal safe
  • AM/FM clock radio
  • Hair dryer
  • Direct dial phones
  • Coffee maker Iron & ironing board
  • Full Bathroom
  • Jacuzzi tub
  • Mini bar
  • Up to 3 people : Maximum 2 adults; Maximum 1 child

Restaurants 

Sin Frontera

  • Buffet for breakfast, lunch and dinner
  • International
  • Dress code: Casual

Porto Fino

  • A la Carte for dinner
  • Italian

Maison Gourmet

  • A la Carte  for dinner
  • French

Fuego Del Mar Bar & Grill

  • A la Carte for lunch and dinner
  • Meat & Seafood

Captain Cook Snack Bar

  • �??�??�??�??�??�??�??24 hrs

Bars 

  • Havana Club Lounge
  • Havana Club Bar
  • El Porton Beach bar
  • Burbujas Bar

Child Policy

  • 1 child under 13 stays and eats free (2016-2017)
  • When sharing the same room with 2 paying adults
  • Applicable for travel between April 1, 2017 and October 31, 2017

For the Kids

  • Kids club for ages 4-12
  • Kid's pool

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Dhawa Cayo Santa Maria
    Cayo Santa Maria,Cuba

  • Hotel Contacts
  • Extra Info
  • Disclaimer

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.