Hotel Cayo Santa Maria
- What's Included
- All Inclusive Features
OverviewOn a stunning 1.5 km beach, approximately 120 km from the Santa Clara airport.
In May 2015 I went to Las Dunas Hotel with my family for vacation and I received the worse service I ever received in my life. Now I went to Playa Cayo Santa Maria and I received the best sercide and I could spent a wonderful time with my family. I was at the hotel from January 3 to January 6 and the staff there was awesome. I wanted to celebrete my birthday (January 5) at the hotel but we did not have reservation for the a la carte restaurants and my wife told to the guys at the customer service department and they gave of a reservation for that day and they also surprised me with a birthday gift. The maid guys, Xavier and Mairene were awesome, they always were concern about our room asking if we need anything and making sure their job were well done. The food at the buffet restaurant was delicious, they only need to put more grills because when the hotel is full of clients you have to make rows at the grills. In my opinion Playa Cayo Santa Maria Hotel has one of the best staff in the whole Cayo Santa Maria, it was a completely different experience than Las Dunas Hotel where I never want to go in my life. I'm already planning my next visit to Playa Cayo Santa Maria Hotel. I wish the best of lucks for all the staff at the Hotel, they are doing a wonderful job. I really recommend this Hotel and I really sure you will spent a beatiful time there.
We stayed at the Playa Cayo Santa Maria for a week during the New Year Celebration and had a wonderful experience. Our room was nice, clean and a good size. We always had clean towels and hot water for our showers. The AC was effective and easily maintained the room at a comfortable temperature. The fridge contained a selection of soft drinks, a few cans of beer and bottled water. It was restocked daily. There was also a safe in the room. The beach is beautiful. The ocean has wonderful aqua/teal colours. It is very nice to go for a long walk in either direction. We had several choices for our meals. Buffet, Snack bar or beach. We always had good options for food. It was great to have the opportunity to try all four restaurants and we were not disappointed. Wifi was not the best. It can only be used in the lobby and is very slow ($$). Hotel Staff/Service – The staff and service at the hotel was wonderful. Everyone was very friendly and always happy to assist. You can choose from various pools some more busy and others more quite. Something for everyone. All in all we had a great week and would not hesitate to re-visit this hotel.
Too keep it short and sweet, it's any awesome time to relax and enjoy great hospitality, the 2 week we spend in Cuba was awesome. We traveled with 2 other families, with children from13-19 years of age, and had no issues or complainants with the resort or Cuba. We have been to Cuba 3 time with large groups, and this has been the best yet.To keep it simple, great staff all around, good food, great rum and cigars. The kids loved the 24 hr snack bar, and the beach is amazing. Staff is top shelf, I would write all the names of staff, but I want a short review, Awesome staff in every aspect.Yes the bed are a little hard, 1 extra rum with fix that problem, food is not as tasty as it could be, but when you have 700 different taste buds, its pretty good.We did some excursions, all of them are good and worth the CUC's, scuba diving was awesome, catamaran was great, fishing was fishing. they all worked hard to please the client.We are simple people, we enjoy camping in the Canadian summer and a hot dog over a fire. We loved Cuba, remember its Cuba enjoy the sun and the warm sand, good rum and great people.The resort went out of their way to make this the best 2 weeks they could, yes you could find issues with the resort, but if you sent the time enjoying it you have no issues to worry about! Rooms are good, clean and comfortableFood, you can always find something goodBeaches, amazingStaff, cant ask for more, top shelf.Resort, great.
Once again we had a great time at Playa Cayo Santa Maria. all of the staff made our vacation safe, relaxing and pleasurable. To begin Mareyi and her staff, Pedro and Martha at customer service do a fantastic job with everything that we need. The bartenders are all great but especially Laline at the Beergarden our favorite place. Lobby bartenders and waiters are very friendly especially;Dailyn, Antonio, Yoan, Yoandy,Leonel, Yoandy , Ruben, and Madeline. Every time we arrived at the bufet Dainery was waiting for us with a great table and excellent service. We keep returning here because of the friendly service. The animation staff; Cappy,Chino Camaro, Jean Coutu, entertain us well without being annoying. Eduardo, Noémi, Ernesto and the others at the snack bar were fast and friendly with their service. Cathy and Leynis will take great care of your kids, and they will also give free spanish lessons.We have been to Playa Cayo Santa Maria serveral times and love everything about it. The drive from the airport is a little over one hour but with a beer and a guide you get a quick view of the villages on the way.
Our family (me, my husband and son) have been to Cuba three times. The first two times we went to Hotel Playa Pesquero flying into Hoguin. After two visits we wanted to try somewhere new. We chose this hotel because we had heard wonderful things about the Cayo's and we used online reviews to select the hotel.Pros: The resort is 4 years old. The rooms are modern and the resort is not so big that it is hard to find your way around. The pools are very nice (all 4 of them) and the tennis courts are in very good condition.The beach is beautiful. The lobby musicians were fantastic. Cons: You only get two nights in a la carte restaurants. The evening shows are not as good as Playa Pesquero. Cocktail making was not great at all. Only the snack bar and buffet were available for lunch, the beach restaurant is being renovated so was not open for lunch. Unfortunately due to weather the beach had a red flag for 5 of 6 days. The games area was short of equipment and the pool tables were in terrible shape. Excursions are limited because of the distance of the Cayo's from the mainland, limiting any exposure to Cuban culture. These con's may not bother you but many impacted our stay. We spent way too many meal times in the buffet, could not get a decent mojito, the shows were not as good as Playa Pesquero and my son was very disappointed with the games area.So, in summary, we will be going back to Playa Pequero in future. It is a bigger resort, the shows are great, the games area has much more to do and generally there are more activities, restaurant and everything we want because it is a bigger resort.However, if you are looking for a small modern resort and just want to sit by the pool and are happy with a pretty standard buffet then you will be pleased with this resort.Overall we are looking for more variety and options with a resort., So although the resort is very nice this was not the vacation we will repeat.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Daily buffet breakfast, lunch and dinner
- 24-hour unlimited domestic and select international drinks (house wine included)
- 4 a la carte dinners/stay (reservations required)
- 24-hour snacks
- Mini-bar restocked daily (water, soft drinks and beer)
- Daily activities program
- Nightly entertainment
- Table tennis
- Beach volleyball
- Selected non-motorized water sports
- 846 rooms
- 4 restaurants
- 7 bars (including swim-up bar)
- Pools (including 1 with children's area)
- Bicycles (fee)
- Sailing/Catamaran (fee)
- Internet (fee)
- Meeting facilities (fee)
- 1 or 2 double beds
- Bathroom with tub or shower
- Flat screen TV
- In-room safe
- Balcony or terrace
- Maximum occupancy 3 adults (or 2 adults and 2 children)
- 1 double bed
- Full bathroom with hydromassage tub and separate shower
- 2 flat screen TVs
- Maximum occupancy 2 adults
Resort Location Map
Hotel Cayo Santa MariaCayo Santa Maria,Cuba
- Hotel Contacts
- Extra Info
Las Dunas 5 Cayo Santa Maria, 50100 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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