Hotel Playa Cayo Santa Maria
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Our OpinionLike most of the resort in Cayo Santa Maria, this resort has a stunning beach, with powder white sand! They don't get much better than the beach of Cayo Santa Maria. This resort also has pretty good dining options, which can be a real challenge in Cuba. You'll find a good mix of travelers here, from young families to couples of all ages and singles, however, Cayo Santa Maria is a bit of a quieter destination, so single travelers might prefer a larger destination such as Varadero. The grounds here are well kept, as well, there are pools for all types from quiet and relaxing to lively and active. A great option for a all travelers!
The luxurious Hotel Playa Cayo Santa Maria is located on the beautiful beaches of Cayo Santa Maria, Cuba. This charming and cozy hotel is a great destination for all travelers, with clean and comfortable rooms, lots of daily activities and entertainment, specialty restaurants and good kids club. With is stunning beach setting and a selection of great packages for special events and occasions, the Hotel Playa Cayo Santa Maria is also an excellent destination for honeymoons and resort weddings.
Location: Directly on a beautiful white-sand beach. Approximately 50 km from downtown Caibarien and 116 km from the Santa Clara airport.
This was our second stay at this hotel for 2 weeks again and what can I say, was the best stay of my life rooms perfect nothing bad to say, food was amazing from a la carte to buffet. Grounds were beautiful this years well maintained. Now for the most important part the staff they work so hard to make our stay so comfortable like they say come as guest leave as family it's true. I can honestly say that I consider these people like my extended family. I would like to extend my thank you from our family to Raul,Mareyi,Ricardo, Marta, Antonio all the beach staff , all the entertainers, bar staff , restaurant staff, all the room cleaners and groundskeepers every one did and excellent job and I highly recommend this resort to anyone. For people that expect food like Mexico and Bahamas we'll go to those places, for people that have been to Cuba and knows what type of food they have there this place is beyond better than any other resort in Cuba. As for the beach and water omg amazing water and beach front was perfect. Once your there need to have food from Rodney's snack bar his ham and tuna sandwiches are amazing. Now from my family to everyone there we miss you all and see you again next year...
We liked the resort and were quite surprised by how many travellers have come back multiple times to enjoy this resort. For our family, the hotel was average and we have been to several Cuban resorts in order to compare, including others in Santa Clara. This is a hotel owned by Gaviota, Cuba's tourism group, so you will notice a different vibe here compared to other hotels: the employees are friendly but cautious and somewhat guarded for the most part, the food is very bland and repetitive compared to other Cuban hotels and the rooms were pretty basic but clean. We were hoping that the Kids club would be active as there were many families with kids on the resort, but the "Club Infantil" was always empty and staff not present. The entertainment was good, but some of the night shows were not as family-friendly as we would have hoped (I think our kids were scandalized a few minutes into the "Cabaret" show and we left very quickly after that). The animation team is around and they do try to get people to participate in the various daily activities. The beach was nice, but the shore had eroded and the employees said that is to be expected this time of year but other family members have been before at different times of the year and expressed the same thing. No chance of going on the catamaran due to the high winds when we were there but this was not at all the fault of the hotel just the weather conditions. BTW, if you want a decent hamburger, go to the beach shack and not to the snack bar near the pool. The a la carte restaurants, especially the seafood one book up quickly at the prime dining times, so book those quickly. Would we go back? Maybe if there was a good selloff, but we think there may be other more outstanding places to visit.
This will probably be one of the most honest reviews you will read as this was my 4th time travelling to Cayo Santa Maria which is my favourite island in Cuba. I'm definitely not a picky person. I travelled with my son and mom from October 7-14. It takes 1.5 hours to get to the resort but I enjoy driving through the towns.Rooms:-The shower heads are extremely awkward as they are placed beside the faucet, then you have to pull it up forcing yourself to shower with one hand. -There is no furniture on any of the balconies-The beds are hard but I liked that feature, some may not-Fan didn't work in our room but the air conditioning did. I liked the loud noise, some may not-Get a room on a higher floor as quite a few people on the main floors were complaining about huge cockroaches-The maids work very hard and cleaned the rooms every day with fresh towels. Keep in mind that most of the towels will have some sort of stain on them (including blood), but they have been washed (I hope)-yes the rooms are outdated but you don't spend a lot of time in there anywayBeach:-Water and sand are absolutely stunning-This location is rocky with minor cliffs to climb down. My son needed my assistance to get up and down-The side where the Starfish, Royalton, Memories, etc. hotels are located, the beach is much nicerFood:-There's not a huge selection for buffet items as most of the stations are fresh food cooked in front of you. The buffet food I was expecting to be warm because I know it doesn't always stay hot, but it was actually cold like they just took it out of the fridge. There is always something you will find to eat but they served the exact same food for lunch and dinner (except for 1 night). The stations are pizza, rice, variety of meats and pasta. The pizza and rice were good for the first few nights. -I know Cuba isn't well known for their food and I always keep an open mind but I have to say I was disappointed with this resort. We travelled in October which is low season, however that shouldn't mean we get served a lower standard selection. I pretty much stuck to all foods cooked in front of me and my son and I both had major stomach issues, however my mom seemed to be fine. Bring Imodium just in case.-Hamburgers were actually very good at the beach -The 24 hour snack bar is good but is mostly fried foods-The Asian a la carte I would not recommend -The seafood restaurant I liked because I enjoy lobster. They also had tasty fresh fish-A lot of people seemed to like the Italian but I didn't try it as Air Canada only allows you to book 2 a la cartes -We tried to book the Romantico but they wouldn't allow me to because I had a child. This is completely outrages as this is supposed to be a family resort not adults onlyEntertainment:-There is no disco onsite but they do nightly shows like most resorts. I always look forward to watching these, however at this resort it was painful to watch. I felt like I was sitting at a 2 star resort to be honest. They say they start around 9:30 but it's Cuban time so it's more like 10. I found that a little late to start. It was mostly just picking 4 or 5 people from the audience and playing a different game. Extremely boring all 7 nights. A lot of people were walking out each night and going to the lobby. Service:-Let's end on a positive note. The service was absolutely fantastic. Everyone works so hard and they go out of their way to please the guests. Arais was our favourite waitress at the lobby bar and Mario was our favourite server at the buffet restaurant. Those 2 stuck out in our mind because customer service really meant a lot to them. All in all we had great weather, great service, not so great food, awful entertainment and everyone I spoke to during conversation felt the exact same way. We all chose this resort because of the wonderful reviews, however we started to think that most of them could be fake? That's a mystery to me how this resort is rated so high, but I would not recommend this resort to anyone. I would definitely recommend going to Cayo Santa Maria just pick a different place.
my husband and I travelled for the second time to this beautiful resort. we travelled from september 3rd to the 10th. we had emailed Mareyi ( the customer service manager) before departing to let her know we were coming back to celebrate our anniversary and she had had already taken care of all of our arrangements ! when we arrived, she had set us up in a beautiful ocean view room in building 14, and arranged for us to have a la carte dinners almost every night! she also arranged a beautiful dinner with a cake and some champagne to celebrate our anniversary. the staff , wether it be the housekeeping staff, the bar staff, the amazing waiters and waitresses, the customer service staff, the entertainment staff are genuinely some of the most amazing people we have ever met. so kind and courteous , some of them remembered us from our last stay, and this made this trip that much more special. my husband and i consider this to be like our second home now and we have decided to continue to vacation here yearly , our every need was taken care of and the hospitality that we were shown at this hotel was unlike any other wed experienced in the various other places we've travelled around the world! the food was exceptional! seriously, top notch! we actually came back having gained a few pounds each! bravo to this resort and its exceptional service! bravo to Mareyi and her amazing team!!!!!!
We just returned from staying at the Hotel Playa Cayo in Santa Maria. This is a hard review to write as this hotel has so much potential. First off the staff is 5 stars everywhere you go. They are exceptional. For the money you pay for this hotel it is worth the price however it is not a 4.5 or 4 star by Canadian or American standards or you would be paying 3x the price. People have to realize this because the ratings are different in Cuba.We had an ocean view room very close to all amenities. The walking was minimal. The room was kept clean every day with clean towels and the cleaning staff very friendly. The food was fine at the buffet and we really enjoyed the beach bar for lunch. The snack bar was great if you were hungry late at night or for a lighter lunch. The seafood restaurant served lobster which was good, the Asian restaurant I would not return to. The coffee is fantastic anywhere we went and so where the mojitos.The hotel tries hard to keep the place tidy however it is the tourists that are the problem. They leave garbage by the main pool and actually leave the cigarette buts on the edge of the pool. I am a smoker and I was extremely upset how people have no concern about leaving there buts on the ground and leaving their garbage anywhere that suits them. The hotel is mainly French Canadian; however you will find some that speak English.It is a fairly quiet hotel as per things to do in the evening. The entertainment staff tries hard to please. The week we were there the nightly entertainment was mostly audience participation.A note of warning, there are riptides on the beach, we were caught in one and I thank the man that was there that heard me ask for help and pulled me parallel to shore to get out of the current because my husband could not get to me. Read how to manage this if it happens to you.Little things that could help this resort would be to fix the fans in the room, change the bulbs so all the lights work. The bathroom sink has issues when you turn it on, it will spray everywhere, and you have to learn how to manage this as well as the removal able shower head. The rooms do not have any furniture on the balconies which I thought was odd. They do have heavy wooden chairs in the room that you can move to the balcony but I don’t feel they are suited to the rain and if you do put them on the balcony you have nowhere to sit but the bed.All in all it was a relaxing vacation. I am not a fan of going back to the same resort because there are so many other places to see.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- 3 a la carte dinners/week
- 24-hour snacks
- 24-hour unlimited domestic and selected international drinks
- Mini-bar (water, soft drinks and beer)
- Daily activities program
- Nightly entertainment
- Selected non-motorized water sports
- Introduction to scuba diving in pool (once/stay)
- 769 rooms in 3-storey buildings
- Restaurants including 3 a la carte (Italian, Creole and Asian)
- Beach grills
- Bars (including a swim-up bar)
- Spa (fee)
- Beauty salon (fee)
- Gift shops
- Convention facilities (fee)
- Internet (fee)
- 1 king-size or 2 3/4 beds
- Full bathroom
- CD player
- In-room safe
- Balcony or terrace
- Maximum occupancy 3 adults (or 2 adults and 2 children)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Hotel Playa Cayo Santa MariaCayo Santa Maria,Cuba
- Hotel Contacts
- Extra Info
Las Dunas 5 Cayo Santa Maria, 50100 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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