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Hotel Playa Cayo Santa Maria

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Our Opinion

Like most of the resort in Cayo Santa Maria, this resort has a stunning beach, with powder white sand! They don't get much better than the beach of Cayo Santa Maria. This resort also has pretty good dining options, which can be a real challenge in Cuba. You'll find a good mix of travelers here, from young families to couples of all ages and singles, however, Cayo Santa Maria is a bit of a quieter destination, so single travelers might prefer a larger destination such as Varadero. The grounds here are well kept, as well, there are pools for all types from quiet and relaxing to lively and active. A great option for a all travelers!


Overview

The luxurious Hotel Playa Cayo Santa Maria is located on the beautiful beaches of Cayo Santa Maria, Cuba. This charming and cozy hotel is a great destination for all travelers, with clean and comfortable rooms, lots of daily activities and entertainment, specialty restaurants and good kids club. With is stunning beach setting and a selection of great packages for special events and occasions, the Hotel Playa Cayo Santa Maria is also an excellent destination for honeymoons and resort weddings.

Location: Directly on a beautiful white-sand beach. Approximately 50 km from downtown Caibarien and 116 km from the Santa Clara airport.


tripadvisor Traveler Reviews
  • dorkkly : Toronto, Canada
Good vacation! Had small hiccups but good otherwise!

Context before reading this lengthy review- my boyfriend and I are in our young 30s, been to Cuba 3 times together, this being my 5th visit. 2 hour ride from the airport, for our ride we were the 2nd last group to be dropped off. We arrived to the hotel where the checkin was fast and there was somebody to take tour luggage right away.The room that we got had two doubles which was a bit surprising because I asked for a queen. I assumed because I also asked for block 15 as well they sacrificed the queen for the actual building block request. Didn't let that spoil our vacation especially first evening. It worked out the next day because I guess the maids noticed that we were a couple and they actually pushed the two doubles together and we appreciated that a lot without us asking. The beds are super firm so if you like something more soft....I suggest bringing a soft cover or something as a base layer. Also would recommend bringing your own pillow if you're picky with the way you sleep. Overall the rooms were not as nice as previous 4.5 and 4 stars resorts I've been in, but what's important was no problems with bugs or lack of hot water. 220 voltage outlets available, we didn't have to use our travel converter we bought with us. Breakfast- If you're the kind of person that loves steak and eggs this is your dream buffet where they will make you fresh off the grill steak, chicken beasts or pork loin in front of you. Yandy, Hector and Ariel in the dining room took care of us every single time we sat in their area. Everybody else was incredibly lovely too. I must say this is also the first resort where all wait staff genuinely tried their best to tend to your needs. Everyone was attentive to not only people in their seating areas, filling glasses when they walk by if it looks like it needs a refill. Kudos to all of them for working so hard and trying to make connections by trying to converse every time even if their english is limited.If you read my other resort reviews, I mentioned the one thing that really put a sour note on our experience was the wait staff at the snack bar made us feel like we inconvenienced them by being there. Definitely better here. Especially Yeruemy (spelling?) who was so friendly. During the mornings/day it's pretty busy and you can wait a long time for food but in the evening, the wait for snacks was shorter. The item I liked most on the snack bar menu was the hamburger with fried egg and ham. Lunch, dinner- Food wise everything was fine for me. My boyfriend thought otherwise and thought the food variety here was the best of all the resorts we've been to. Taste wise for the both of us is fine. Clearly this is subjective topic so I would take all thoughts on food with a grain of salt. I mean, every stomach/every taste palette is different right? Crowd-wise it was a nice mixture from couples, to younger/party crowd to families and middle aged. It definitely wasn't an all-fist pump, beer funnel crowd. Drinks-wise, generous with the alcohol. Bring a nice big tumbler to avoid going back and forth. Lots of nice big quiet pools if you prefer less noise vs the beautiful large main pool/swimup bar where all the cool kids hung out. Gym was better than others we've been to, I was able to get a work out in every day. Limited free weights available, no squat rack so no working on legs/back, only upper body/chest/arm for those who care about these details. Spa was nice too, we got couples massages at the beginning of our stay and once more day before we left. They had a quiet courtyard where you can do water therapies (like body blitz/elmwood in Toronto), steam room, cold pool, shower, sauna, whirlpool (down when we went). The quiet, serene of the courtyard itself was enticing enough for us. Massage was fine, don't expect RMT. Cigar lounge was always empty when we were there. Wished it was a bit more lively but it could also have been the times when we went (7-10pm). Loved it though, the biggest of all the one's we've visited. Wifi worked here. Prices decent for cigars. Wifi dropped frequently, but would work solid once connected for a good hour before going out again. Good enough for you to post on instagram and update on facebook. If you purchase the wifi card at the resort it works at the airport as well.We're not really beach people but did go for a day-ish. It was definitely more rocky/a bit different from Varadero and holquin beaches where it was very flat. Closer to the water (which was beautiful turquoise like the others) it was flat/not rocky. Apologies for the lengthy review but hope it shared a bit of new information that you're looking for in your travels. My boyfriend and i would consider revisiting with our parents. Minimal stairs and good variety of pools and food for first-timers. Also bring a jacket for the evening if you're visiting in January, the temperature DOES goes down and can get super breezy. As a general thought about all-inclusive Cuba trips- it's all about being open-minded and not letting the little things ruin your trip. The staff is busy, i don't expect them to look at me right away or acknowledge my presence when i'm at the bar. It's not Starbucks, they will tend to you in a bit. The food isn't North American standards because they don't have access to certain spices or better cuts of meat. Enjoy the weather, disconnect from the busy outside world and rather stress the little things, stress over what nothing activity you want to do next - doing nothing by the pool or at the beach. Cheers!

  • Nicole R : Toronto, Canada
Good Times!!

Overall my boyfriend and I had a great time. Our favorite spot for lunch was the restaurant closest to the beach, it had the BEST pizza ever!! Other than that the food was okay, we didn't go hungry but it was nothing to rave about. One meal that was absolutely amazing was at the Fish restaurant. One of the couples we had met had arranged a private meal for us and 3 other couples we had met for a 5 course lobster dinner. We paid 10$ each and it was totally worth it!! The beach was of course beautiful, however be careful of jellyfish, I guess it was the time of year that they like to hang out super close to shore (I got stung), but, thank god for the lifeguards, they were well equip with ice and vinegar. The rooms were well kept, had no complaints other than our sliding door to our walk out wouldn't lock, but we called the front desk and they sent someone to fix it right away. They had awesome entertainment staff, even better bartenders and the drinks were mixed very well!! Over all, we had a great time!

  • oucell : Guelph, Canada
OK resort

This hotel was overall pretty average. The room was great, it was clean and we had a nice view. Make sure you ask for a room on the second or 3rd floor. When the rain hits, the hallways fill up with water so rooms on the first floor seemed moldy and gross. The food was absolutely horrible. Many frequent travelers said that it is not bad for Cuban standard but my boyfriend and I got food poisoning 3 days in. We ended up starving for the rest of the trip because we only ate bread. For me, by day 5 even the bread was repulsive.Customer service was horrible, we had to call customer service 5 times everytime we needed a bottle of water because obviously, they didn't stock our fridge every day. We would call and ask for water and they would say ok coming right up, and 2 hours would go by and nothing. We would do the same thing over and over again. It got super annoying especially when we wanted to leave our room and not sit around all day and wait for a bottle of water. Even when we went to the front desk to ask simple questions like how the bus to the other resorts work or info about the disco they had no idea. They just did the smile and nod until we had to walk away awkwardly. This happened on the daily. The customer service such as the maids and the ice cream bar was amazing. The bartenders were a different story. You would go up to the bar (even if no one else was there) and they would make sure to not make eye contact with you. My boyfriend and I thought it was hilarious. Even when we would wave money at them like strippers they would ignore it and continue their conversations.On a more positive note, the beach was absolutely amazing. It was without a doubt the best beach I have ever seen. We hung out at the beach every single day that the weather was good because it was the only thing that the resort had going for it. If you have booked this resort, be prepared for the most beautiful beach you could ever imagine.Also, depending on the age of the people traveling in your party please note that there is absolutely nothing to do past 10 pm. This didn't really seem to be an issue with a lot of guests because after the shows people would usually go back to their rooms and then wake up early. However, for young adults such as my boyfriend and I, we were bored to death at night. One night we went to the disco (we had to take a bus) and it brought us to a club that seemed to be only for resort guests. In all, there was probably a total of 10 people in the disco (including us and the DJ and bartender). In all, don't expect much if you're looking to party.By the end of the week, we could help but think "how do people possible survive this place for two whole weeks?" Most people were traveling for two weeks. Apparently, the hotel used to be a lot better. The resort offers returning travelers a free week when they purchase one. This is what gives incentive for people to keep coming back and expect what they used to get. This is why the hotel probably stays so busy, who can turn down a FREE week?Overall, this is my honest opinion, if you're travelling as a couple, this resort will work just fine. However, if you're travelling with your kids PLEASE spend the extra 400$ and go to Mexico or Dominican where you can be 100% confident in the food and water quality. I would never want a small child to go through what we went through being sick for a week.Stayed Jan 3rd - Jan 10th 2017

  • alainjares83 : Miami, Florida
Best service and staff

In May 2015 I went to Las Dunas Hotel with my family for vacation and I received the worse service I ever received in my life. Now I went to Playa Cayo Santa Maria and I received the best sercide and I could spent a wonderful time with my family. I was at the hotel from January 3 to January 6 and the staff there was awesome. I wanted to celebrete my birthday (January 5) at the hotel but we did not have reservation for the a la carte restaurants and my wife told to the guys at the customer service department and they gave of a reservation for that day and they also surprised me with a birthday gift. The maid guys, Xavier and Mairene were awesome, they always were concern about our room asking if we need anything and making sure their job were well done. The food at the buffet restaurant was delicious, they only need to put more grills because when the hotel is full of clients you have to make rows at the grills. In my opinion Playa Cayo Santa Maria Hotel has one of the best staff in the whole Cayo Santa Maria, it was a completely different experience than Las Dunas Hotel where I never want to go in my life. I'm already planning my next visit to Playa Cayo Santa Maria Hotel. I wish the best of lucks for all the staff at the Hotel, they are doing a wonderful job. I really recommend this Hotel and I really sure you will spent a beatiful time there.

  • TheCrownFamily : Ottawa, Canada
A Beautiful Week

We stayed at the Playa Cayo Santa Maria for a week during the New Year Celebration and had a wonderful experience. Our room was nice, clean and a good size. We always had clean towels and hot water for our showers. The AC was effective and easily maintained the room at a comfortable temperature. The fridge contained a selection of soft drinks, a few cans of beer and bottled water. It was restocked daily. There was also a safe in the room. The beach is beautiful. The ocean has wonderful aqua/teal colours. It is very nice to go for a long walk in either direction. We had several choices for our meals. Buffet, Snack bar or beach. We always had good options for food. It was great to have the opportunity to try all four restaurants and we were not disappointed. Wifi was not the best. It can only be used in the lobby and is very slow ($$). Hotel Staff/Service – The staff and service at the hotel was wonderful. Everyone was very friendly and always happy to assist. You can choose from various pools some more busy and others more quite. Something for everyone. All in all we had a great week and would not hesitate to re-visit this hotel.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner
  • 3 a la carte dinners/week
  • 24-hour snacks
  • 24-hour unlimited domestic and selected international drinks
  • Mini-bar (water, soft drinks and beer)
  • Daily activities program
  • Nightly entertainment
  • Selected non-motorized water sports
  • Introduction to scuba diving in pool (once/stay)
  • 769 rooms in 3-storey buildings
  • Restaurants including 3 a la carte (Italian, Creole and Asian)
  • Beach grills
  • Pools
  • Bars (including a swim-up bar)
  • Windsurfing
  • Kayaking
  • Gym
  • Spa (fee)
  • Beauty salon (fee)
  • Gift shops 
  • Convention facilities (fee)
  • Internet (fee)
Hotel Room includes:
  • 1 king-size or 2 3/4 beds
  • Air-conditioning
  • Full bathroom
  • Hairdryer
  • CD player
  • Coffee-maker
  • In-room safe
  • Iron
  • Balcony or terrace
  • Maximum occupancy 3 adults (or 2 adults and 2 children)
Ocean View Room and 1-Bedroom Suite also available
Kids Deal - One child under 12 stays and eats free.


For the Kids - Kids Club (ages 4 to 12), Playground, Children's pool and Babysitting for a fee (subject to availability).

Honeymoon Bonus - To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.


Free Wedding Package - Certain restrictions and administration fees may apply. A minimum number of passengers may be required.


Le Mirage inclusions for Transat Holidays - Welcome cocktail and cold towel upon arrival, Separate check-in, Dedicated room location, Welcome letter and bottle of rum, Mini-bar (water, soft drinks and beer), Beach towels, bathrobes and slippers in room upon arrival, Concierge service, Discount on massage, 4 guaranteed a la carte dinners/week, Unlimited selected international drinks (house wine included), Live music and Introduction to scuba diving in pool (once/stay).

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Hotel Playa Cayo Santa Maria
    Cayo Santa Maria,Cuba

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Playa Cayo Santa Maria
Las Dunas 5 Cayo Santa Maria, 50100 Cuba

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.