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Hotel Playa Cayo Santa Maria

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  • Overview
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Our Opinion

Like most of the resort in Cayo Santa Maria, this resort has a stunning beach, with powder white sand! They don't get much better than the beach of Cayo Santa Maria. This resort also has pretty good dining options, which can be a real challenge in Cuba. You'll find a good mix of travelers here, from young families to couples of all ages and singles, however, Cayo Santa Maria is a bit of a quieter destination, so single travelers might prefer a larger destination such as Varadero. The grounds here are well kept, as well, there are pools for all types from quiet and relaxing to lively and active. A great option for a all travelers!


Overview

The luxurious Hotel Playa Cayo Santa Maria is located on the beautiful beaches of Cayo Santa Maria, Cuba. This charming and cozy hotel is a great destination for all travelers, with clean and comfortable rooms, lots of daily activities and entertainment, specialty restaurants and good kids club. With is stunning beach setting and a selection of great packages for special events and occasions, the Hotel Playa Cayo Santa Maria is also an excellent destination for honeymoons and resort weddings.

Location: Directly on a beautiful white-sand beach. Approximately 50 km from downtown Caibarien and 116 km from the Santa Clara airport.


tripadvisor Traveler Reviews
  • Kasia K :
Ugh...wrong time, right place?

My husband and I have been to Cuba a few times now and we like to try a new resort each time. This one came highly recommended by a girlfriend of mine. I did some research ahead of time as well but take them with a grain of salt as one opinion is so different from the next. So first we went right after Fidel Castro passed so the country was in mourning, no ones fault, but my gosh does entertainment make a difference. You don't know how much you'll miss it till it's gone it was unbearably quiet. The buffet had a lot of selections and most of them tasted good. The resort has slightly more modern rooms than most of the resorts we've stayed in so that's a plus. Now we never get sick on vacation, or period really but both me and hubby were really sick this time though I won't hold the food responsible, it really could have been a virus that someone brought with them, but I just found it odd as we never get sick. Also, and I did read another reviewer write this but thought "how bad could it be" the beds are like rocks!!! Absolutely horrible, I honestly don't know what they're made from but it was the most uncomfortable bed I have ever laid in, I was actually looking forward to going home as we woke up broken every morning. The pools were nice and there was a few of them, the ice cream parlour and 24 hour snack bar were also great. By one of the pools you also got premium beer which we loved. There were some delayed maintenance though by the pool, some of the chairs are on raised platforms and some of those platforms were dangerously falling apart and had way too much mould on them. So all in all a lot of good points and some negatives, despite The good because of the bed we will not go back (yes! They were THAT bad) after a full day of drinking and having fun you do not want to lay down on rocks. If this is your choice have a great time and try some of the coffees in the lobby, they were great!

  • bags29 : Windsor, Canada
3rd time was the charm!

This was our 3rd visit to the Hotel Playa Cayo Santa Maria and once again we were not disappointed. When we booked a very last minute trip with 2 other couples, I contacted Yailet in Customer Service, and as always she was very accommodating. We had our a la cartes booked for us, and she passed along our request to have our rooms close together. Upon arrival there was an issue (island-wide) with the water, but within an hour or so, the water was back on and functioning well. We were pleasantly surprised that all of our rooms were ready, as we arrived well before the 4 pm check-in time. We were taken with our luggage to building 15 and the vacation began. Our rooms were clean, comfortable, and everything functioned as it should (hair dryer, toilet, sink, shower, etc). Our fridge was refilled every day with fresh water (1.5 litre bottle), beer and pop if required. We always made it a point to take the water bottle out of the fridge in the morning so we always had a bottle for later. Bottled water was also available at the lobby bar. The towel art every day was amazing. Kudos to the staff!The one thing I have to say is that the staff clearly seem to enjoy their jobs and get along well with their coworkers. They all greet one another (even their supervisors) with hugs/kisses, something we certainly don't see/do at home!! Every employee we saw went out of their way to acknowledge us when we passed them on the sidewalk; even the construction workers that were working on the Ranchon restaurant! I found the buffet to have a wider assortment of fresh fruit this time compared to previous visits, which I really enjoyed. Because of the various a la cartes and dinners, we only had dinner at the buffet once or twice and it was good. We were a little disappointed that the Ranchon restaurant was closed for renovations while we were there, so we had to do lunch elsewhere (buffet, snack bar, pescador restaurant). Not a big chore, as the resort is small enough that it doesn't take forever to get around. The service in the lobby bar was excellent in spite of the fact that some nights it was packed to the walls! I am kicking myself for not getting her name, but there was one server who was tall, with light brown/blonde hair. She provided wonderful service! If you like coffee, be sure to have one of the fiery specialty coffees from Lienesev at the coffee cart. Don't forget a tip after the little coffee show! We were surprised to find Yael in the lobby bar, as on our 2 previous trips he was in the snack bar. It's a shame that this new job keeps him so busy that he doesn't get to interact as much with the customers. He has a great sense of humour! Arais in the Asian restaurant made our first night one that we won't forget. The service she delivered at dinner was top notch, and the food was wonderful. She has such a genuine, contagious smile, and she represents the hotel well. Although we were a bit disappointed that the wine cellar was not as active as it had been on our first visit 2 years ago, we were very happy to meet up again with Hanoy in the cigar lounge. The knowledge & passion that he displayed about wine in our previous visits was matched/exceeded by his knowledge and passion about cigars and the cigar-making process this visit. We look forward to spending time with him again on future visits.We had the opportunity to attend both the dinner and lunch for returning guests, and both were magnificent. Of note, at the lunch for repeat guests and again later in the week, we had occasion to have Isabel and Jean as our servers in the pescador restaurant next to the snack bar. We were very impressed with Jean, as we learned he had just recently finished his schooling and training in hotel service, and this was his first job. He provided wonderful service, and we hope his mother is proud of the young man she raised (and trained at another hotel). Well done Jean!In the buffet, we must mention Hector and Dairon. Both provided wonderful service throughout the week, and when we played a joke on Dairon with Hector's help, he took it all in stride and laughed with us. While on a side trip to Remedios and Caibarien, we ran into Dairon who was out and about on his day off but when he saw us on the sidewalk, he made it a point to stop and talk with us which we thought was pretty great.We attended the Asian, Seafood, Italian, and Romantico a la cartes. All were wonderful. If you like lobster, this is definitely the place to come. It was readily available in most of the a la cartes with no extra charges like I've seen in other resorts.The cleaning staff around the resort do a wonderful job. The restrooms were always clean and had lovely flowers on and around the sinks. A far cry from the hotel that we were taken to when our flight home was delayed due to mechanic issues, but that's an entirely different review!All in all, this was another excellent trip to the Playa, and we look forward to returning in the future. Hotel management should be very proud of their employees, as they represent the hotel, and more importantly, Cuba very well!

  • Laura F : Bolton
The Best Time at Playa!

Myself, my boyfriend, and one other couple stayed at Playa from March 14-21 and we had a great time! We're between 24 and 28 and met lots of other 20-somethings. The bus ride was long from the airport (bring lots of snacks!!) but they give you a commentary the whole way and drinks are available ($2.50 for a beer). Our check in was quick and our travel agent had requested our two rooms be in the same building and we ended up directly across the hall from each other so that was perfect. The rooms were fine and the chambermaids were so sweet to leave cute towel animals etc, they do a great job so tip generously. The fridge was stocked everyday with a couple beers and pops and a 1.5L bottle of water but if you leave a note requesting more of anything (along with a peso or two) they will be happy to give you whatever you want. The food was good in my opinion. The buffet had lots to choose from but we mostly stuck with the "hot stations" where they cook fresh chicken breast, fried rice, pizzas, omelettes, and grill sandwiches to your desire. Yes, you have to line up for this but it's worth the wait. The water (and ice) served at the restaurants and bars are all filtered or bottled so we didn't have any problems with sickness. We spent most of our time at the main "party pool". You had to be up early to reserve chairs, especially if the weather was going to be nice. Most of our days were overcast in the morning but cleared by noon so we still got plenty of sun. Ruben and Ernesto at the pool bar will give you great service and the drinks are NOT watered down, if anything you'll find them strong. The beer garden was also a fun spot to hang out in the shade and had tables to sit at. The beach was beautiful although rocky which made it feel smaller but the water was incredible. It was fairly rough because of the wind, but if you're into body surfing or boogie boarding it's ideal and fun to swim in. The staff were all wonderful, especially the entertainment staff who took time to get to know us and greeted us each time we saw them (Charlie, Lili, Russo, and Chino)! The night shows were fun to watch and we usually went to the Cigar Bar afterwards which turned into a club/lounge. They let you play your own music if you have the auxiliary cable too but you'll fall in love with salsa music while you're there! We had no problems with bugs or reptiles of any kind despite what other reviews say. My friend needed benadryl for her allergies and we found pepto bismol handy after a particularly wild night out. I took Dukoral before I left and had no stomach problems. I avoided the cold deli meats just because it wasn't my preference but otherwise I ate almost everything. Don't pay attention to the negative reviews you might read... missing tiles in the pool will not wreck your stay, just enjoy yourselves! We are seriously considering going back here! Thanks for a great week, Playa!!

  • ToThePoint1 : Edmonton, Canada
A Smoker's Paradise - An Average Resort

Came back Yesterday!!So, our first day starts: There is not running water in the room. So they fix it. Now there is no hot water. So they fix it.Second day: Now we have water leaking from the ceiling. So we put our foot down and go to the receptionist and ask for an another room. I think she called manager and argued on our behalf for 20 min and O'boy she was persistent. And, she got us an Ocean View room (I think manager was not too happy about that). WAY GO RECEPTIONIST GIRL!!! So our room issue is settled now.Later, I found out that these guys overbook and when they run out they send people to another resorts, but they hide couple of rooms for may be emergencies. So chances are you may be sent to an another resort.Some facts:Beach:- ExcellentPools:- ExcellentGym:- Good, most equipment are working. Also there is pool table, table tennis, lawn tennis.Buffet:- Staff shortage, table shortage, lineups. Eventually you'll find something to eat. Food Quality:- Lot of fish, chicken and other meats are available. Good quality.Service:- As usual they are tip driven. In general people are nice.Demographic:- It is a French dominated resort. 80% of the visitors are from Quebec and or Europe.Smoking:- Oh My God! They smoke everywhere. By the pool, by the beach, in the lobby, on the balcony, in the theater, on the faces of their grandkids, under No-Smoking sign. If you can't stand smoke this is not the place for you.Night entertainment:- Very good, but I have seen better.My next agenda is to find "A Non-Tip All Inclusive Resort". Any recommendations?

  • KathyannHatcher123 : Sydney, Australia
Sewage smells, dirty furniture, and poor food...

We had an ocean view room but we were also looking at beer cans, cigarette butts, broken patio screens in the woods.large cock roaches scurry across the floor when you turn the lights on.moldy ceilings in shower, hard beds ,tired linens, bring your own beach towels,the beach towels need to be retired.The lobby furniture with fabric you do not want to sit on. the overall resort is not a 5 star. the fountains in front of the lobby have no water in them they are filled with broken furniture and people sit down in them as they are used for the smoking pits.I have been to 12 resorts over the years and never had the experience of filthy dirty everything,the windows in our stair well needed washing.I am not A fussy person but we could not sit in the snack bar on the broken disgusting furniture and YES... YOU WILL GET SICK,bring immodium.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner
  • 3 a la carte dinners/week
  • 24-hour snacks
  • 24-hour unlimited domestic and selected international drinks
  • Mini-bar (water, soft drinks and beer)
  • Daily activities program
  • Nightly entertainment
  • Selected non-motorized water sports
  • Introduction to scuba diving in pool (once/stay)
  • 769 rooms in 3-storey buildings
  • Restaurants including 3 a la carte (Italian, Creole and Asian)
  • Beach grills
  • Pools
  • Bars (including a swim-up bar)
  • Windsurfing
  • Kayaking
  • Gym
  • Spa (fee)
  • Beauty salon (fee)
  • Gift shops 
  • Convention facilities (fee)
  • Internet (fee)
Hotel Room includes:
  • 1 king-size or 2 3/4 beds
  • Air-conditioning
  • Full bathroom
  • Hairdryer
  • CD player
  • Coffee-maker
  • In-room safe
  • Iron
  • Balcony or terrace
  • Maximum occupancy 3 adults (or 2 adults and 2 children)
Ocean View Room and 1-Bedroom Suite also available
Kids Deal - One child under 12 stays and eats free.


For the Kids - Kids Club (ages 4 to 12), Playground, Children's pool and Babysitting for a fee (subject to availability).

Honeymoon Bonus - To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.


Free Wedding Package - Certain restrictions and administration fees may apply. A minimum number of passengers may be required.


Le Mirage inclusions for Transat Holidays - Welcome cocktail and cold towel upon arrival, Separate check-in, Dedicated room location, Welcome letter and bottle of rum, Mini-bar (water, soft drinks and beer), Beach towels, bathrobes and slippers in room upon arrival, Concierge service, Discount on massage, 4 guaranteed a la carte dinners/week, Unlimited selected international drinks (house wine included), Live music and Introduction to scuba diving in pool (once/stay).

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Hotel Playa Cayo Santa Maria
    Cayo Santa Maria,Cuba

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Playa Cayo Santa Maria
Las Dunas 5 Cayo Santa Maria, 50100 Cuba

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.