Hotel Playa Cayo Santa Maria

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Our Opinion

Like most of the resort in Cayo Santa Maria, this resort has a stunning beach, with powder white sand! They don't get much better than the beach of Cayo Santa Maria. This resort also has pretty good dining options, which can be a real challenge in Cuba. You'll find a good mix of travelers here, from young families to couples of all ages and singles, however, Cayo Santa Maria is a bit of a quieter destination, so single travelers might prefer a larger destination such as Varadero. The grounds here are well kept, as well, there are pools for all types from quiet and relaxing to lively and active. A great option for a all travelers!


Overview

The luxurious Hotel Playa Cayo Santa Maria is located on the beautiful beaches of Cayo Santa Maria, Cuba. This charming and cozy hotel is a great destination for all travelers, with clean and comfortable rooms, lots of daily activities and entertainment, specialty restaurants and good kids club. With is stunning beach setting and a selection of great packages for special events and occasions, the Hotel Playa Cayo Santa Maria is also an excellent destination for honeymoons and resort weddings.

Location: Directly on a beautiful white-sand beach. Approximately 50 km from downtown Caibarien and 116 km from the Santa Clara airport.


tripadvisor Traveler Reviews
  • Madeleine L :
Cubans like our second family!

We have just returned from our 4th stay at this superb resort, still purring from the warmth of our Cuban experience. Our visits just keep getting better and better. There is no need to look elsewhere! You will not find more beautiful, kind and helpful people in the world! The food and fine dining restaurants were the highlights for us this year, not to forget the beach. There was always fresh fruit available, and I particularly enjoyed the plastic plates provided at the buffet for those who wanted to take their food selection back to their room, especially in the morning, where we enjoyed eating on our patio balcony. Our Cuban friends always bend over backwards to make our stay the best experience possible. Even the hard-working gardeners would stop and greet me each morning on my daily walk, often with a beautiful flower...humble, very little English, but their smile made each and every day special. Repeat customers are valued, and there is no request that is too much for staff to try and accommodate. We will be back soon! Ray and Madeleine Loewen

  • palmtreesandsun : Barrie, Canada
Good Location

We stayed at Playa November 25-December 2, 2016. We stayed in a ocean view room of which the view was amazing. We stayed in Block 6 room 0678. This was my second visit to this Island. The room was a decent size and we had a king bed. The bed is set up in the middle of the room with the desk behind the bed with a mirror. The bathroom was large and clean. They supplied a bar of soap, shampoo and body wash. The shower was difficult to use as the shower head was a hand held device and did not sit in the holder properly so you would have to wet you hair put the shower head down wash your hair and pick up the shower head and rinse your hair and put it down and so on. But at least it was hot water and good pressure. The room attendant did a great job cleaning the room and leaving towel art every day. The fridge is stocked by a separate person and you should leave a tip in the fridge daily as well, as we quickly found out. We didn't realize this and we only received a water. When we asked the attendant about it he told us this is a different person and we should leave a separate tip and to leave a note as to what we would like. So if you prefer more beer over pop then just leave a note along with a tip inside the fridge. Unfortunately there isn't any balcony furniture so we had to keep moving our 2 very heavy chairs out there and bring them in as our room did not have a roof over our balcony and it rained overnight one night and the furniture got wet. The coffee maker in the room has seen better days. There was only 1 mug for the 2 of us so thankfully I brought my own from home to use. They supplied 1 coffee, a few tea bags and only sugar so we bought a container of milk down at the store. I started leaving notes to leave black tea because they would only leave lemon tea and some other tea of which I couldn't figure it out what kind it was. The food was actually really good! In the morning you could have made to order eggs, bacon was only available 1 day. Fresh smoothie station, fresh made donut station, crepe and churro station were also available for breakfast. The crepes were also available in the evening at the desert station.For lunch and dinner they had a large pork roast or other meat for carving and there was a grilling station for meat and fish cooked to order and a pasta station of your choice of toppings etc. Yes everyday were the same items to choose from however its up to you to change it up. I found the bread to be delicious way better than at home. Down at the beach there is a grill for burgers and a hot dog hut for lunch. There is also a 24 hour restaurant with a menu to order burgers, hot dogs, fries, pizza etc.We ate at the Panda restaurant for dinner one night of which we had the chicken skewer dinner which was really delicious and great service. Unfortunately we could not get into the Italian Restaurant as we were told there was no availability. To book these al a carte restaurants they seem to change the booking location from the Customer Service room beside the Currency Exchange window to the lobby in a room down a corridor beside the check in counter. Confusing at first, that's how we missed our opportunity to book the Italian restaurant. We were only told the room in the lobby so when we went there it was empty. No signs telling you if open or closed. Just nobody there so we thought ok we'll come back only to find out the location changes.The grounds were really nice and the beach was spectacular. There are signs up for the upcoming entertainment. Well there was a sign for the Michael Jackson show of which I saw a couple of years ago. It was amazing so I was so excited. Well....no Michael Jackson show. Some worker said oh he's coming next Saturday. Really!!! Why have the sign up and knowing it's not going to happen. The Animation people should be aware of what signs they are advertising and keep up to date. We sat in the theatre for an hour only to have the animation team come out and pull people from the audience. I'm tired of the audience participation nonsense. So we left along with other people who were a little annoyed with the lack of professionalism. There is a double decker bus that comes to the hotel every hour if you would like to go to the Market Place or the Dolphinariam. It costs 2 pesos each way. We went a couple of times to the Market Place for something else to do. Oh yes there are also Taxis to take you for 5 pesos. So if there are 2 of you it costs only 1 peso more to take a taxi. At this market place there are vendors selling their wares, restaurants, a bowling alley, ice cream stand, a guy selling popcorn and churros etc. At one end of the Market Place is the Memories resort and at the other is the Royalton. You cannot walk around these properties as there are security guards posted at these entrances.All in all this resort is a nice resort to stay at. The people whom work there are truly very nice and so friendly. We liked our morning server Yandy and our evening server Dainy.By the way the Currency Exchange is like the American dollar. We exchanged our Canadian money as we needed it. We exchanged $50.00 and got $34.00 Cuban Convertible Pesos. Ouch!!ToursWe took the Catamaran-dolphinarium tour of which they take you to a couple of spots for snorkelling and to the Dolphinarium to go and stand in the water up to just over your knees and have the dolphin do a few tricks up close and personal and to be kissed if you wanted a picture with the dolphin. There is also a dolphin show doing the usual tricks. Lunch is provided there and you have a choice of a lobster tail or chicken and one drink.We also went on the Remedios tour. This tour was amazing and they took us to Remdios and to Santa Clara. Both of these cities are great to see a different side of Cuba. The restaurant they took us to for lunch included 1 drink and a buffet of which was cold food. They really should have Bunsen burners under the trays of food. I would definitely recommend this tour. Our Air Canada Tour rep at the hotel was very informative and very good at his job. He suggested that we book the VIP at the airport. This cost $25.00 pesos. With this we got Priority Check-In. There were a couple of hundred people in line waiting for check-in and we bypassed the line and they had 3 people taking Priority and only 1 taking regular check in. So we walked right up, checked in. A guy took our bags from our hands and we went into the VIP lounge. There was a choice of alcohol drinks and other beverages to choose from along with bags of cheesies and another type of chip bag, peanuts, cookies , ham and cheese sandwich or a sausage all included in the price. There is also a separate smoking room with a TV. Once they call your flight then you go to the Priority boarding room to be boarded first. I loved this and would absolutely recommend it.

  • Andrea2653 : Saint-Bruno-de-Montarville, Canada
Second Time Around

This was our 2nd stay at Hotel PCSM from Nov 5-16 and we loved it even more than the first. When we arrived we did not realize that return guests are offered special treatment such as extra à la carte dining, a bottle of rum in a room with a view, special directing staff dinners and lunches. So this was a nice addition. We took in the Buena Vista Social Club show at the shopping plaza near by on the Monday night and it is a must.The food at the hotel is more than adequate and it is served with love and a smile. Many staff members recognized us from our previous visit and made us feel welcome and cared for. The resort is well located and very clean. All in all great value for the money!We will be returning next Fall as we consider this our little corner of paradise.

  • Roy A : Sarnia, Canada
Outstanding ,Fantastic ,Vacation

To start off with this hotel in my estimation is 95% great the other five percent i will talk about but did not detract from our wonderful experience. Firstly our flight into Santa Clara with Air Transat was without incident in fact a most enjoyable experience The flight crew most helpful and a spotlessly clean Plane. The trip to our hotel takes us through many little towns and a lot of countryside in a well maintained bus which was super clean with a very good driver and knowlegable Courier was a treat ,The trip takes about one and a half hours so get the camera out !. On arrival at the hotel we were greeted by happy smiling people and a welcoming drink which was most refreshing. We had booked the Monte Cristo package so there was no line up for us at the desk we were escorted into a separate lounge there we had Champagne and were given our rooms and info etc. The lady who runs the Monte Christo club was most helpful and did a great job ,unfortunately I have lost her name but be assured the Monte Cristo club is worth looking into it offers many extras such as A La Carte dining etc. My first impression of the hotel was when we escorted by a Bellboy in a super clean extended person career (Big Golf Cart) who carried our bags to our room with a big Cuban Smile. Second impression was the buffet and what a wonderful surprise that was. The food was excellent quality with an amazing variety to suit everyones pallet there is about eight chefs cooking right in front of you so you see how your food is cooked and the outstanding variety from Carved meat ,Pizza (you tell them what you want on the Pizza) Eggs any style, fresh pork Chicken Beef Shrimp Pasta Etc Etc.The salad bar is seperate with loads to choose from and then next to that the DESERT BAR my favourite with loads of fresh fruit Delightful cakes rice pudding etc etc. Up to now I have not mentionde the fine staff in the Buffett who quite frankly spoilt us with great happy service and just to mention a few Arrianna, Amor (LOVE) one of the supervisors or Captains, Yordi, Roberto, Leidy Marian, Leonel, Yisel, Yuliany, Ariatne ( capitain) a most delightful lady. The Main man responsble for all this wonderfully prepared food, YES THE HEAD CHEF, Rafael who was most kind and always checking perfect food quality. We only went to two ala Carter but were most impressed with the high standard of the food and service ( we Loved the Buffett). My next impression was at the Snack Bar were we were met by the most welcoming and beautiful smile of YIPSY (Gypsy) she welcomed us with a warm greeting and was always there to answer any questions and here bartending skills were perfect ,any drink we asked for she could do. It was our birthdays when were there and did she make a big deal to it to the point i will say that we have never had a birthday experience like it from this Lady So Many thanks for our wonderful memoeries Yipsy. Of Course there are other people woking at this bar and to mention a few Eduarrdo, Yoandry and never to forget beautiful hard working YANY she also spoilt us.Customer service was always there to help and the Lady that impressed me was Yailet as nothing semmed to be to much for her ,a most informative Lady and very friendly. Now to our room and the very hard working dear folks who looked after them that kept them Spotlessly clean and made sure that anything we asked for was attended to The names of these dear people are KENIER, LISSET and Yolaine who joined in when they needed an extra hand to complete the daily work So Many Many thanks for our beautiful Clean rooms.The assistant manager was all over the place seeing that everything was being looked after and His Name is MICHEL a most approachable man and very kind and Understanding. The Lobby bar was a great place to meet friends at any time ,always exellent service and of course lots of great drinks served by these lovely ladies,Dailyn, Maidelyn, Anivoan and many more that i did not get their names but needless to say always wonderful Friendly service. I would be remiss if i did not tell you that the names of these people i mentioned were not the only folks who made our vacation a most memorable on so hats of to ALL at Playa Cayo Santa Maria because you made aur stay with you most Wonderful. At the Beginning of this review i mentioned that was a 5% not perfect so let me say this NOTHING IS PERFECT Just that a few maintainance items could use a little attention such as Draws in the rooms Missing screens need to be replaced etc. But overall a very well maintained hotel which reflects in the beautiful Gardens and thanks to those hard working folks who maintain them. In closing i feel that i must say that the folks who work so hard to make our vacations wonderful and memorable are not paid big wages so a peso or a nice gift never goes amiss so be as generous as you can and feel the gratitude form these deserving hard working Folk . PS I always treat these dear people with respect and it is returned ten fold . HAPPY HOLIDAYS. I hope this review will help.

  • :
Absolutely Beautiful Hotel and Great Staff

I have been to Cuba many times over the years from Varadero, Santa Clara, Cayo Coco, Havana and Cayo Santa Maria. Stayed at Melia Las Dunas previously at Cayo Santa Maria and thought that was the best hotel but now I have to say Hotel Playa Cayo Santa Maria is the best. All the staff go out of their way to make sure you are having a good time.Let me say it all started with the bus ride on the causeway the bus guide Mabel was so knowledgable she explained everything to us and let me say her English was fantastic. I wasn't feeling well when I arrived and she went out of her way to call my room the next day to make sure I was feeling better. The check in was fantastic the staff tried to work quickly to get everyone checked in as fast as possible.The management team is right on the ball. Raul and Mareyi went out there way everyday to make sure we were having a good time. Thank-you. All our A-la -carte reservations were made by Mareyi and the food was fantastic at all of restaurants we tried. Panda Rojo and Romántico, and the Italian and the rest of the days we had the buffet. The Food was delicious. Not so sure what people complain about not liking the food, it is delicious. Thank you to all our waiters , waitresses and the chefs. Hector, Bismarck, Alberto, Mercedes, Marienela Roberto and his son, and to all the others sorry don't know your names. Thanks for all the friendly smiles and greetings everyday you all work so hard. Thank you Lobby Bar for all the great espresso, cappuccino and drinks thanks to Adrianna, Yvonne, Sergio and all the other servers so sorry can't remember all your names but you worked so hard especially in preparation of Hurricane Mathew working overtime. All the workers at the hotel you work so hard everyday to make sure everything goes well. Let me say the animation team is fantastic and they work hard all day and night making sure that everyone is having a great time. By the ocean, the main pool , the lobby karaoke and the nightly shows and then the cigar lounge for the disco. Do you guys ever sleep!!! Beautiful nightly shows. Leo you have so much talent to put these shows together everyday. Leo, Lele, Chino, Walter, Freddy, Rosso, Roberto, William, Lili, Jean Cocteau, Pitbull, Charley, Milubi, Jordany and all the others so sorry can't remember all your names.Lele I think you sing so beautifully in French. Your theme song in French is fantastic. So talented. Leo your rendition of Bob Marley's No Woman no cry is fabulous. Great singer. Leo you work so hard as the DJ until 2:30 am every night . Do you ever sleep!!! Thank you to everyone on the animation team you make everyone feel welcome from small children to seniors. So much fun throughout the day and night. Thank you to the lifeguards Rafa, Adrian and the others I'm missing. Thanks for watching out for everyone's safety. Thanks to the ice cream girl that's sits there all day serving everyone delicious ice cream and popsicles.We stayed in building 15 thanks to all the maids, all the maintenance workers. Thanks for the beautiful towel art daily. So beautiful you don't want to use the towels. Thanks to all the gardeners the landscaping is beautiful.I plan on returning to this same hotel in January, February 2017.I will recommend this hotel to everyone. Wonderful Vacation. Great Hotel!Gracias a mi nueva familia. Te veo pronto.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner
  • 3 a la carte dinners/week
  • 24-hour snacks
  • 24-hour unlimited domestic and selected international drinks
  • Mini-bar (water, soft drinks and beer)
  • Daily activities program
  • Nightly entertainment
  • Selected non-motorized water sports
  • Introduction to scuba diving in pool (once/stay)
  • 769 rooms in 3-storey buildings
  • Restaurants including 3 a la carte (Italian, Creole and Asian)
  • Beach grills
  • Pools
  • Bars (including a swim-up bar)
  • Windsurfing
  • Kayaking
  • Gym
  • Spa (fee)
  • Beauty salon (fee)
  • Gift shops 
  • Convention facilities (fee)
  • Internet (fee)
Hotel Room includes:
  • 1 king-size or 2 3/4 beds
  • Air-conditioning
  • Full bathroom
  • Hairdryer
  • CD player
  • Coffee-maker
  • In-room safe
  • Iron
  • Balcony or terrace
  • Maximum occupancy 3 adults (or 2 adults and 2 children)
Ocean View Room and 1-Bedroom Suite also available
Kids Deal - One child under 12 stays and eats free.


For the Kids - Kids Club (ages 4 to 12), Playground, Children's pool and Babysitting for a fee (subject to availability).

Honeymoon Bonus - To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.


Free Wedding Package - Certain restrictions and administration fees may apply. A minimum number of passengers may be required.


Le Mirage inclusions for Transat Holidays - Welcome cocktail and cold towel upon arrival, Separate check-in, Dedicated room location, Welcome letter and bottle of rum, Mini-bar (water, soft drinks and beer), Beach towels, bathrobes and slippers in room upon arrival, Concierge service, Discount on massage, 4 guaranteed a la carte dinners/week, Unlimited selected international drinks (house wine included), Live music and Introduction to scuba diving in pool (once/stay).

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Hotel Playa Cayo Santa Maria
    Cayo Santa Maria,Cuba

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Playa Cayo Santa Maria
Las Dunas 5 Cayo Santa Maria, 50100 Cuba

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.