- What's Included
- All Inclusive Features
Iberostar Ensenachos is a resort suited for those who like larger properties and big resorts. The Iberostar provides top-notch luxury service and is the only 5 star in Cayo Santa Maria that accepts children. The resort is situated along one of Cuba's most beautiful beaches. The service from staff is extremely attentive and pleasant. For those wanting top-notch luxury and the most out of their all-inclusive experience, the Iberostar Ensenachos is the perfect destination.
This stunning resort, set on a spectacular white powdery sand beach that stretches over 2.6 kilometres, offers all the luxury one expects from a hotel of this class. Experience some of the finest facilities anywhere in dazzling surroundings!
Location:On the unspoiled Cayo Ensenachos in an area of natural beauty, 80 minutes from Santa Clara International Airport.
In about 20 trips to Cuba, this is the nicest hotel we have been to. The room was especially spacious, huge balcony, big bathroom, lots of drawers for our clothes. Our main complaint was the cleanliness of it. Sheets, pillowcases and towels with stains and holes, stains on walls, doors and light switches, floor swept but not mopped, and constant bad smell in toilet space.The check-in was long - waited twice, as our room was not ready the first time, and even if there is not a big line up, there is only one employee and you have to fill out a form for every person in the room, writing down your complete address in every one of them.Otherwise, we were very satisfied with this hotel and would consider returning. The grounds are huge and beautiful, full of different plants, trees and flowers, hummingbirds and butterflies.The paths are not well light everywhere at night, but men were working on that while we were there. They are constantly trying to make things better.We received excellent service at the main buffet from Merlys and Ozniel. They remember what you like and are quick to take your plates away and fill up your glass with a smile. The service at the seafood and italian restaurant was not as good, staff seemed unhappy there. There is plenty of choice at the buffet, maybe not always what Canadians would go for, but you can always find something. It's true that the food is not very warm and sometimes downright cold. They have lots of types of cheese, cold shrimp every day, often special stations where you can get smoothies, milkshakes, tacos or sushis.The beach is beautiful, even though the water was pretty cold, but I think we had unusually cold weather.Great service at the lobby bar, never had to wait long.Our stay sort of ended on a negative note, as there were several groups leaving around 6 am and we were told the lobby bar would be open for us with some food for breakfast. Well, stack up the day before if that will be your case! The food there looked like it was the snacks from the night before: cake, stale bread, sweaty cheese and unrefrigerated hard boiled eggs with some fruit.There was LOTS of children under 5, looked like a stroller festival - so if you are looking for a quiet hotel, this is not the place! The children area has slides and it's fun, but it's missing a lot of little square tiles at the bottom, and the seesaws in the playground area are all broken and jagged, pretty dangerous.
We have vacationed at Iberostar Ensenachos 5 times in the last six years and we absolutely love it. In particular, the resort has a wonderful tennis pro, Reno. Playing tennis with Reno every day of our vacation was a real treat as he is a very high level player (my husband and I are former collegiate players and we often have difficulty finding people of our caliber o play with). If you enjoy long walks, this is the perfect resort, the resort is huge.
...one year later we saw a noticeable upgrade of the quality of food at the Grand Villa restaurant. The main dining area for the resort was as we remembered it, noisy. They are letting people dine outside now which is great until those with children dine outside also. The Italian and Chinese restaurant are sub par as always...with the Seafood restaurant being the only good alternative for dining.
This is top notch resort that offered all inclusive relaxation in a fantastic setting. Rooms were comfortable, clean and well maintained. Restaurant staff were attentive and helpful. Alas the food didn't match the service, although desserts were outstanding. Not sure why the rest of the food didn't match the quality of the puddings and cakes. One point of note is that the themed restaurants are promoted as something special, well they really aren't worth the effort of reserving a table.The Spa on the other hand is well worth a visit or two. Staff are friendly and very good.The resort is isolated so once you are there, that is it which is why they go to a lot of trouble to put on a varied entertainment programme that offers something for everyone.
Beautiful hotel with amazing beaches .would defenetly return .Food was amazing stayed at the adults only section well worth the money .Paradise on earth from hotel to beaches to people that work there it was amazing .
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- 3 guaranteed reservations for a la carte dinners/week
- 24-hour room service
- 24-hour snacks and drinks
- Unlimited local and selected international drinks
- Mini-bar (water, soft drinks, juice and beer)
- Beach towels in room
- Daily activities program
- Pedal boat
- Hobie cat
- Water volleyball
- Nightly entertainment
- 506 rooms
- 3 a la carte (Seafood, Asian, and Italian)
- Snack bar
- 5 Pools
- Water park
- Bars, including a swim-up bar
- Cigar lounge
- WiFi (fee)
- Meeting rooms
- Business centre
- Spa (fee)
Deluxe room (Royal Hideaway section):
- Ceiling fan
- King-size or two double beds
- Full bathroom
- TV with DVD/CD player
- In-room safe
- Iron and ironing board
- Furnished balcony or terrace
Other room categories also available, please inquire.
Honeymoon Bonus - Room upgrade (subject to availability), welcome letter, fruit basket and bottle of sparkling wine, breakfast in room, turn-down service and petals in tub. To be eligible for the honeymoon package, newlyweds must advise one of our agent at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Iberostar EnsenachosCayo Santa Maria,Cuba
- Hotel Contacts
- Extra Info
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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