- What's Included
- All Inclusive Features
Melia Buenavista Cayo Santa Maria is an amazing luxury resort within Cuba's resort strip. All suites are spacious, modern, and elegant. The resort is also staffed with extremely attentive and personable staff. Melia Buenavista is also known for their breathtaking snorkeling locations. For those wanting to experience beauty within and outside of resort grounds, the Melia Buena Vista Cayo Santa Maria is the perfect destination.
This luxury resort is located in one of the most stunning areas of Cayo Santa Maria. Guests at Melia Buenavista will love the attentive staff and Royal Service pampering. Located in a secluded ecological environment among white sand beaches and clear Caribbean waters. This 5 star resorts features 104 suites and is an adults only resort.
Location: Directly on a beautiful white-sand beach. Approximately 110 km from the Santa Clara airport.
I will start by saying this was our 13th time at MBV and clearly we are fans. I always say you either get it or you don't, we clearly do. We spent two weeks there October 1-15 and had another great vacation. During our stay we were moved to the Royalton for two nights as a precaution due to hurricane Matthew which turned out to be a none issue (of note it snowed in our home city during that time) The up side was we got to experience the Royalton which was to be honest very good it just wasn't as nice as MBV which for us is much nicer. MBV is away from the other resorts, the rooms are superior and the STAFF are the tops. We have travelled to a variety of resorts in Cuba, Jamaica, Mexico and the DR yet always find MBV a special place. We have experienced several managers at this resort and each bring something different to the table. I was surprised to read a review criticizing the new manager Carlos, we met him and found him to be very attentive and very professional. I guess we have a different perspective, our glass is always half full and appreciate what we have/get.MBV is a beautiful relaxing resort, just go and enjoy, if there is something you want, simply ask because they will always try to accommodate, they truly want their customers to enjoy. When there remember where you are and where you come from, two different worlds, appreciate the differences.
Beautiful resort, amazing staff especially Manuel & Luis at the beach bar who went out of their way to make our vacation a memorable one. Lester at the pool bar was also very attentive along with the breakfast staff and the lovely ladies at the spa.Unfortunately Carlos [-] the new manager handled our initial check in disgracefully. I was absolutely appalled after convincing my American friend to join us on vacation and to have him treat her so unprofessionally to the point that I was ready to check out after being there for only 1 hour. Thankfully our Butler Edele (sorry if I spelled it wrong) went OVER AND ABOVE to make sure we stayed and made everything perfect for us.Perhaps Carlos should take some pointers from Edele on how to handle customers or maybe the Melia chain should think about promoting Edele to a management position. He literally saved our vacation.BTW not once during our 1 week stay did Carlos check in with us to make sure everything was to our satisfactory after the check in fiasco.I will also note that I upgraded to the presidential suite, ordered floral arrangements for my guest's room and my own, paid for day passes for 2 other guests to join us and arranged 2 private dinners. All with the help of our Butler Edele.I will be trying out the Royalton at Christmas as a direct result of the poor treatment by the Melia management. Hopefully the Royalton management staff will be better equipped to handle their clientele in a more professional manner.Thank you again to Edele! You made our vacation!!!!
I had the pleasure of staying at the melia buenavista 2 years ago. I would love to return however i would like to know if any improvement has been made to the tennis court and the court enclosure. I see that someone commented that renovations were underway 4 weeks ago. Has this been completed? It the tennis court usable?
My husband and I stayed at the Melia Buenavista for 7 nights from 6th October having spent 3 nights in Havana. The transfer from Havana took 5 hours and our driver was very chatty, telling us a few things about himself and life in Cuba. We arrived at the Melia to find it very empty and were informed by one of the butlers that they had shut the resort due to Hurricane Matthew but they were expecting most of the guests to come back. Check in was quick and easy and we were pleasantly surprised to be given vouchers for spa treatments, special dinners and drinks off menu. Omar (one of the butlers) showed us to our room which was clean and large with a private balcony overlooking the quieter pool and had an outdoor shower. Our maid was lovely and made things for us out of towels at turndown, even leaving little chocolates one evening. Our butler for the majority of our stay was Edel who was lovely and found us every day to make our dinner reservation. Apart from this, we didn't use the butler service although we were aware they could arrange special dinners and excursions.The three beaches were beautiful despite the fact that the sea had been churned up by the hurricane. This meant that it was quite rough and out of our time there, it calmed down enough for snorkelling on two days (although we only ventured out one morning and really should have done more). A large amount of fish and colourful coral. There were also small jelly fish and lots of sea urchins. We didn't spend much time at the beach as we loved it round the main pool but did venture down to the larger one at sunset on two occasions, where we were served sparkling wine and listened to live music while watching the sun set. Really nice touch. Ensure you do cover yourself with insect repellent. We got bitten loads by tiny little sand flies. Mosquitoes aren't too much of a problem as they do fog every evening.We didn't use the special dinners vouchers or the drinks off menu as what was included was sufficient for us. That said, the menus were limited. There is no buffet apart from breakfast and then the two al a carte restaurants for dinner. If you like seafood (as I do) you will be in heaven but we felt the menus could have been changed more often! For lunch we used the bbq at the main pool which served hot dogs, burgers and pizzas. We did use the spa vouchers given to us by reception for 2 massages each. With the 30% off that was on offer and then the voucher, the 4 massages altogether cost us an additional18 CUC. The therapists were very good. I would highly recommend the serenity massage!We spent most of our time at the main pool either on the small patio or under one of the cabanas. This is the only holiday where we have not had to get up at the crack of dawn to reserve a sun bed. Even on the days we didn't go to the pool until 9.30ish, there were loads of available beds. Some mornings we were the only people there! The service from Lester, Orestes and their colleagues at the pool bar was very attentive and the drinks very good. Several times they asked us what we wanted to drink and if we couldn't make up our minds, they made up a cocktail and brought it to us. There are a few cats around but they weren't too much trouble. One tabby round the pool bar was very friendly and once we had made a fuss of him, made himself comfortable on our sun loungers!All in all we had a lovely holiday and cannot see why there are so many, very negative reviews about this resort. If you are going expecting 5 star service and food, you need to remember that this is the Caribbean and 5 star is not the same as what you would expect at home. We would highly recommend the Melia!
We stayed at Buenavista October 7-14th. I miss the resort already. If you are looking for a smaller resort, quiet, peaceful, wonderful staff, this is the place for you!I had room 2512 - lower suite of 4-suite building, right next to one of the pools. You could not describe it as a "room", it was a suite...separate walk in closet, separate toilet/bidet, whirlpool tub, outdoor shower room (absolute heaven), sitting room, beautiful decor.Our butlers, Armando and Omar were wonderful. They were there whenever we needed anything..booking our dinners, taking care of any questions and just seeing their smiling faces every day was a joy. Our room attendants left little notes and fun towel creatures every day, the service from the waiters was impeccable. Our favourites were Oneal (sp?) in the breakfast/lunch restaurant and Joan in Caribes.We swam almost every day in the larger of the 3 beaches, great snorkelling (fish come right up to you) and white sand, turquoise water. We arrived the day after hurricane Matthew and were happy that the resort was safe. We used the lower pool right outside my patio door as it was a quiet haven. Everything is geared to total relaxation, no clocks, no loud music. We were given multiple coupons to use for spa treatments, upgraded wines, special dinners. My companion used the spa and couldn't stop raving about it!We had a chance to talk to Carlos the manager who was interested in our feedback. My only wish is that they change the menus more often and have a wider range of choices but we were very happy with having fruit and cold cuts from the small buffet for breakfast along with choices of egg dishes and for lunch having salads and occasionally something off the hot menu. Reading some of the negative comments about the food I have to think that some guests are used to the all-you- can eat buffets of the larger resorts with so much wastage. You need to understand that at Buena Vista, everything has to be transported at least 50 kms out from the mainland and that Cuba doesn't grow some of the fruits and vegetables we are used to in North America. Travellers should read up on local customs before assuming that everything will be just like home. Thank goodness it isn't because this is a very special place. Cubans must be the friendliest people on the planet and it isn't forced...everyone from management down to the gardeners greet you with Hola when they see you. I wish we could take a page from their book in Canada!Thank you Melia Buenavista...we will be back!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Daily a la carte breakfast, lunch and dinner (reservations required, based on availability)
- 24-hour unlimited selected international drinks
- Mini-bar (water, juices, soft drinks, beer)
- Daily activities program
- A variety of daily sports
- Nightly entertainment
- Introduction to scuba diving in pool (once/stay)
- Selected non-motorized water sports (1 hour/day available at the Melia Cayo Santa Maria)
- 105 Rooms
- Restaurants including 3 a la carte (Caribbean, International and Gourmet)
- 3 Bars
- Pedal boat
- Tennis courts
- Scuba diving centre (fee)
- Spa (fee)
- Beauty salon (fee)
- Gift shops
- Free WiFi in lobby
- Medical services (fee)
Royal Service Junior Suite includes:
- Air conditioning
- Ceiling fan
- 1 king-size, 1 queen-size or 2 twin beds
- Full bathroom
- Private outdoor shower
- In-room safe
- Living area
- Balcony or terrace
- Maximum occupancy 2 adults
Other room categories also available.
Royal Service - Your all inclusive, plus: Welcome cocktail, Wi-Fi, 24-hour room service, Butler service, Pool and beach concierge service, Turn-down service, 1 Hydrothermal service (25 min./person/stay) and 1 Massage (25 min./person/stay).
Bonus - Guests will have free access to the Sol Cayo Santa Maria, Melia Cayo Santa Maria and Melia Las Dunas hotels. They will enjoy the hotel's all-inclusive services and activities during the day, seven days a week (from 9:00 am to 12:00am) Transfers between the hotels are not included $: 1 CUC per person per one-way (subject to change).
Dine Around - Clients staying at Melia Buenavista can dine at Melia las Dunas and Melia Cayo Santa Maria, including shuttle service (6pm-11pm). Requests must be filed on the day of arrival at the Front Desk. Confirmations subject to availability.
Weddings and Honeymoons - Complimentary and paid packages are available. Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Melia BuenavistaCayo Santa Maria,Cuba
- Hotel Contacts
- Extra Info
Punta Madruguilla Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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