Melia Cayo Santa Maria
- What's Included
- All Inclusive Features
It is with deep regret I write this report. I loved the people we met there and have great understanding of the circumstances of life in Cuba. So let me say before I continue that I make this report with only the best interest of travellors everywhere. Been to Cuba many many times. This was our first visit to Cayo Santa Maria. We had just come back from a two week vacation to Cayo Coco where we stayed at the Melia Cayo Coco resort in January - it was a little paradise. Wonderful place everything there was top shelf. What a mistake we made to book the Melia Cayo Santa Maria for two weeks this past March (2017). We stayed for two weeks. People stay away from this island. They have serious water issues here. All of our stay we had little water pressure, and luke warm water for only 4 days out of 14. There was a period for over 30 hours that lasted from Saturday March 4th to early Monday March 6th that we had no water on the resort at all. If there had been a fire the place could have been totally destroyed. Lives could have been lost. The sanitation quickly became an issue with human feces in all the public toilets rendering them not only useless but and unhealthy situation. How did they clean dishes in the restaurants during that period? Rooms began to smell - just terrible. Management communicated nothing to the hotel guests during the period unless you initiated a complaint and so "jungle telegraph" was the only means that guests used to gather information about the situation. The folks that write reviews saying that this is Cuba so get over it are missing the point here. You can't legitimately make a claim that this is a 4.5 star all inclusive resort, pay accordingly and not have hot water in the rooms and go days without any water at all. That is not safe or healthy. Do you realize that in most public bathrooms on this resort there were virtually no toilet seats (not by design) but by virtue of the fact that they were broken off and not replaced. Tour operators in Canada are getting away with sending people down here at top dollar only because few if any law suits are launched against them by consumers. Tour opereators should not, in my opinion, be sending tourists down here until the water issues on this island and in these resorts are fixed permanently. Pity becuase the beaches are outstanding, the people are hard working and genuinly friendly.
We just returned from our third visit to this wonderful resort. (This was our seventh trip to Cuba) The people are polite and caring. We have heard a lot of complaints on Trip Advisor berating the resort for the lack of hot water. It so happens the whole island has this issue, not just Melia Cayo Santa Maria. The fresh water supply has to be piped in from the mainland and with all of the new development going on, the infrastructure need updating. It is out of the control of the resort to fix this problem. Hot water or not, we will be going back again next March - can't wait.
Well first off we knew upon going to Cuba that we were not going to get the same amenities that we would get in DR, Mexico or Jamaica! But the people in Cuba are so friendly that those things are quickly forgotten! The resort is nice and lush! It is not a big resort so you can walk it real quick. The beach is very nice and wide and water is so pristine clear! the pools are very nice and there are always shaded areas for you to relax! There is a grill next to the pool that have the best burgers you will find and also close to the Beach there is a BBQ grill that is very popular! Go there its worth it! As for the a la carte, we tried the Asian tepanyaki which was just ok, the Italian was not better so we cut our losses and went to the buffet and could always find something to suit our appetite. The Breakfast was always a sure shot at the omelett station. The room was always well cleaned and adequate accomadations.The one problem that I have to mention is that all week we did not have any hot water to take a shower every night after having been in the sun and having suntan lotion and sand on you a nice warm shower is sooo nice! But no hot water all week! And we did talk to the customer service desk about it several times but they were never able to fix this and this kinda left a sour taste in my mouth but we were still very polite and courteous to the people that work there because they work very hard! So in conclusion I would still recommend this resort if they could assure me that this issue could be resolved,and believe me we were not the only ones with the same problem. I think that our whole building was affected. Please if you go here go with an open mind and please tip the workers they do work so hard and long hours.I hope this review will help you in making a decision to go here!
Every morning during my stay at the Melia I woke up and went for a beach run. The beach was accessible & fantastic. The pool layout is gorgeous and the snack bar at the pool is top-notch with choices of burgers, pizza, sandwiches, drinks, and ice cream. The service I received at the buffet & snack bar was excellent, and the nighttime performances were astounding. (Dance, live music, etc.)The fresh fruit selection at the buffet was great, and there was a good variety of items. Breakfast was definitely my highlight every morning.There were a few different student groups on March Break during my stay but they were all pretty well behaved and didn't negatively impact my trip at all.
I love Cuba and the cuban people and it saddens me to have to write this review. But it must be done. Vacationers be warned and be wary! We stayed here for 1 week in Feb. and we paid top dollar. - major food sanitary issues, meat and fish not packed in any ice and left out for hours, full of flies. Baskets of mold filled bread, reheated and recycled food... i.e. had fruit cocktail in my soup! - no hot water most of the time or just a trickle most days. No water at all for 2 days - cleaning ladies had barely any cleaning products and sometimes use the complimentary shampoos to clean the bathroom. - boyfriend had food poisoning and went to clinic twice - 1 beach towel for the entire week - we asked for a room on the 2nd floor since 1st floor rooms were full of ants and had to pay for $250 extra for upgrade! After my week with no water and lack of cleanliness, I complained and was issued a credit for half the amount. Credit has yet to come through! So sorry to have to do this, but I would avoid any resort on the Cayo Santa Maria keys. Be wary!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- 2 a la carte dinners/week
- 24-hour snacks
- House wine with meals
- Unlimited local and selected international drinks
- Mini-bar (water, soft drinks and beer)
- Daily activities program
- Nightly entertainment
- Introduction to scuba diving in pool
- Dance lessons
- 358 rooms in several 2 storey buildings
- Restaurants including 2 a la carte (Italian and Mediterranean)
- Piano/Jazz bar
- Swimming pools
- Car and motorbike rental
- Babysitting service
- Beauty salon
- Gift shops
Junior Suite includes:
- Spacious accommodations
- 1 king or 2 twin beds
- satellite tv
- iron and ironing board
- safety deposit box
- bathroom with hair dryer
- balcony or terrace
Junior Suite Oceanview:
- same as above but with ocean view
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Melia Cayo Santa MariaCayo Santa Maria,Cuba
- Hotel Contacts
- Extra Info
Jardines del Rey Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.