Melia Cayo Santa Maria
- What's Included
- All Inclusive Features
Do not let post Hurricane Irma scare you!We arrived on the evening of November 4 and knew ahead of time that there would only be 50 guests for the week. Last year, the lobby bar was redone and they were working on the new patio. The patio is completed and just gorgeous. The lobby itself has been renovated and is just beautiful! Check-in went smoothly.The hotel is under major renovations this year. The new beach bar was built while we were there and opened last Saturday. The Ranchon was being entirely overhauled. They finished the floor when we were there and were starting to install new appliances at the end of the week. Also, the lobby bar washrooms were completely gutted and being renovated while we were there. Not sure when the Ranchon or washrooms will reopen, but these renovations are certainly welcome!The rooms were really nice with new towels and new bathroom fixtures. The beach towels used to be in the rooms upon check-in, but the policy has changed. We received our towels the next morning when the activity hut opened and we returned them on our last day where we were given a receipt to show at checkout. The beach towels are brand new too!The beach was beautiful as always. We were happy to see that it had regenerated itself after the hurricane. Nestor had a makeshift bar on the beach while his new bar was being reconstructed. The water was warm all week. Calm the first couple of days and a few waves the rest of the week.Restaurants – The buffet was open for breakfast and lunch, but closed for dinner so they opened two à-la-cartes every night and alternated them. The Italian restaurant is now Tex-Mex and the food was delicious. The French is now International, but we didn’t try it so I can’t comment. The Japanese is still there, but I think it was only open one night when we had other plans. They hosted a gala dinner on our last night for all guests and it was such a nice gesture.I want to thank Juan Carlos, Dany, Norge, Ernesto, Yoandry, Osbiel, Nestor, Yosvany, Yamille and all the other staff for the great service once again! And a special thank you to Heriberto for everything and for spending some time with us. We enjoyed your company very much. Thank you to the manager (sorry, I can't remember your name) who took the time to speak with us and show us how proud he was of the hard work the staff is putting in to making our stay so positive.Can’t wait to go back!
After visiting for my 4th time in July, I shared in everyone's concern for the safety and wellbeing of the fabulous staff and their families during Hurricane Irma. To here the effort and pride that continues to go into the rebuilding is amazing. Congratulations too all on the successful reopening of this great resort.
The hotel is running perfectly after the hurricane that was my biggest worry. The staff are very close and friendly. The food was perfect. Bistro restaurant is an A! Never drunk so much rum in my life!
Melia Cayo Santa Maria is like home to us. We love our Cuban friends at this resort and are heart broken over: Firstly: that our friends homes and lives have been so disrupted. and Secondly: We have No idea when we can return. We have spoken to a few of our Cuban friends but they are not aware of the damage. Please give us some idea of how much damage was done to our home and if or when it may reopen. We pray for the health and happiness of our Cuban friends.
I have just got back from being evacuated from Cuba after hurricane Irma. We arrived here on Tuesday 5th September and the check in went really quick and smooth. We were taken to our room on a buggy and the driver pointed out all the local amenities. The room was spotless although we had a couple of issues. Our sink was blocked and a thick black mess kept coming up but I contacted reception and it was sorted within an hour. We also had a blocked air con drain (hubby knew the issue!) and again it was resolved pretty quick but we were left with a flooded bathroom and no maid came to clean it up.We visited the buffet restaurant and the food was ok. It wasn't very hot and not a little bland but there was enough to eat and choose from (not sure if I would have felt the same after 2 weeks of eating it!)The snack bar by the pool did a lovely thin crispy pizza and even did me a half of one as I couldn't eat a full one! The pool was clean and plenty of sun beds. You don't need to get up at 6am to reserve a bed! The beach was amazing! Snow White sand and crystal clear water. Beautiful!We didn't get the chance to try any restaurants on site as we were moved on Thursday 8th to Varadero with the hurricane approaching.All the staff we encountered we really pleasant and we had no issues at all. It's not a 5star hotel so don't go expecting it but you wouldn't be disappointed! I am unsure how the hotel faired after the hurricane as I know it took a direct hit along with many hotels in the Cayo's. It's so sad to think of the destruction and devastating affect on locals as Cuba is a lovely country.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- 2 a la carte dinners/week
- 24-hour snacks
- House wine with meals
- Unlimited local and selected international drinks
- Mini-bar (water, soft drinks and beer)
- Daily activities program
- Nightly entertainment
- Introduction to scuba diving in pool
- Dance lessons
- 358 rooms in several 2 storey buildings
- Restaurants including 2 a la carte (Italian and Mediterranean)
- Piano/Jazz bar
- Swimming pools
- Car and motorbike rental
- Babysitting service
- Beauty salon
- Gift shops
Junior Suite includes:
- Spacious accommodations
- 1 king or 2 twin beds
- satellite tv
- iron and ironing board
- safety deposit box
- bathroom with hair dryer
- balcony or terrace
Junior Suite Oceanview:
- same as above but with ocean view
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Melia Cayo Santa MariaCayo Santa Maria,Cuba
- Hotel Contacts
- Extra Info
Jardines del Rey Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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