Melia Cayo Santa Maria
- What's Included
- All Inclusive Features
This is my 7th time in Cuba and Santa maria is my favorite place. The beach is perfection and perfect for families. The restaurants were pretty good(keep in mind if you want authentic italian food then you need to go to Italy.) Different types of grilled fish, calamari and chicken that were pretty good. The staff are very pleasant, especially Lester. My room was very spacious and looked lovely. The grounds are lush and the best I have seen in Cuba. The pools are very clean, as are the bathrooms. The bar fridge was filled daily. The drinks were amazing!!!!I would definately recommend this hotel.
My new wife and I have just returned from this hotel(9.08.17), and still have the stomach bug .I got sick on the second day there, my wife on the third day. It was our honeymoon. Everyone we spoke to had the same thing. We had to go to the medical where we spent 70cuc. My wife had an injection and we were given some rehydration sachets.The hotel is not too bad and the staff are great, the main problem is the eating areas. None of the food is covered so flies are every were, also birds in the snack bar area..We could not go on any excursions and had to cancel one night time trip on account of running to the toilet every 20 minutes.It is a pity because for a relaxing holiday this place is ideal the beech is fantastic as is the sea,we also spoke to a family that had been there the week before with no issues and they said that the pool looked a lot better the week before ( the second week every one from this family were ill )the week we were there the pool was closed for cleaning 3 times that made us think too.If this hotel can get its act together on food hygiene it would be a good place to come but not 5* we would say a 4*. Maybe we were unlucky but too many people were ill at the same time with the same symptoms it has put us off holidaying in Cuba in the future.
My partner and I have recently stayed at Melia Cayo Santa Maria. The staff,pool, beaches etc can't fault. The reason for my poor scoring on the review is that EVERYONE had this stomach bug. My partner and I, including other English travellers we met. After a trip to a Cuban doctor he put it down to 'dehydration' which wasn't the case as I was buying 3L of water every day from the hotel shop. Come home and we've both been given antibiotics. The eating facilities are dirty, flies and birds everywhere. No separate prongs for different dishes e.g. Chicken, fish etc Very upset as it ruined a romantic get away as we spent most time in the hotel room. Even had to cancel a carnival night which we paid for. The staff were amazing. I will maybe visit Cuba again, just not this hotel.
Only just arrived here and want to go home, very dated which is okay, but rooms are dirty, no water in room for coffee or cleaning your teeth. I have never stayed in such a run down, dirty establishment. I won't knock the waiters etc as they are very attentive. It lacks atmosphere, I am hoping to change hotels with thomsons, as I find the place very depressing
where to start? okay the good parts, the staff were all brilliant and helpful but very overworked, the drinks were good in comparison to some hotels I have stayed in, the beach is beautiful as are the hotel grounds and lobby area ......... now to the bad part changed rooms 3 times due to cockroaches in and around the bed, the maids tried their hardest to keep the rooms clean, the restaurants well..... ate there on the 1st day only, after asking to speak to the manager we were allowed to use the Melia hotel next door to eat, in our hotel the Melia Santa Maria flies covered the food nothing was done to try and stop them, non of the food was covered and if you kept your hands still you were attacked by the flies.1 waitress dropped ice cubes on the floor and picked them up and placed them back in the ice bucket. When I complained about the food not being covered I was told "well this is Cuba and if you went in a Cuban house you would find the same" my response was "I did not pay to stay in a Cuban house I paid to stop in a so called 5* hotel" there were 6 of us stayed there and 4 out of the 6 were ill in bed with sickness and diaorhea, we 2 that went to the other hotel were not ill at all. it needs a complete revamp of the rooms and restaurants (which were like a factory canteen.... in fact factory canteens are far superior) when I spoke to the manager of the restaurant about the hygiene he was rude and said "this is not a European hotel" I'm sorry but I thought all hotels were supposed to have a high standard of cleanliness or maybe its just me when I told him I had travelled all over the world and never came across such poor hygiene he just walked away .......... never again would I go back to Cuba, this is an honest account of my holiday I asked the Thomson rep if we could get a flight home after 3 days there.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- 2 a la carte dinners/week
- 24-hour snacks
- House wine with meals
- Unlimited local and selected international drinks
- Mini-bar (water, soft drinks and beer)
- Daily activities program
- Nightly entertainment
- Introduction to scuba diving in pool
- Dance lessons
- 358 rooms in several 2 storey buildings
- Restaurants including 2 a la carte (Italian and Mediterranean)
- Piano/Jazz bar
- Swimming pools
- Car and motorbike rental
- Babysitting service
- Beauty salon
- Gift shops
Junior Suite includes:
- Spacious accommodations
- 1 king or 2 twin beds
- satellite tv
- iron and ironing board
- safety deposit box
- bathroom with hair dryer
- balcony or terrace
Junior Suite Oceanview:
- same as above but with ocean view
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Melia Cayo Santa MariaCayo Santa Maria,Cuba
- Hotel Contacts
- Extra Info
Jardines del Rey Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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