Melia Cayo Santa Maria
Talk to an expert who's been here!
Call 1 888 685 6888
- What's Included
- All Inclusive Features
An idyllic location, miles from the stresses of the real world. The buildings themselves are rather dated and the attempts to update the rooms haven't been absolutely successful as the painters have been rather slapdash in applying the paint to the walls, furniture, tiles, windows and mirrors, whilst the soft furnishings (curtains, bedspreads and cushions) definitely say Twentieth Century.Still, it was the first hotel in Mexico that had a coffee machine in the room (albeit a coffee machine from the last century). Sadly, there was no coffee, sugar or milk to accompany it and a trudge back to Reception resulted in the information "No Coffee".The bathtub was full of dead ants. We were there early in the season so the annual pest extermination must have been done just before we arrived. I hope the insect killer wasn't toxic to humans!The staff members at Reception and in the bars were very friendly and helpful, as were the staff members in the special restaurants. In the buffet restaurants, there was a strict gender divide: the female staff members were run off their feet attempting to look after the guests whilst the male staff stood around looking important, ignoring all attempts to attract their attention to gain assistance. The buffet breakfast offered a good range of foods in adequate quantities, provided you arrived relatively early. Towards the end of the breakfast period, the food looked sad and unappetising.Despite the shortcomings, we had a wonderful time. A little more attention to detail would have made the experience perfect.
I just want to say that despite the disappointment we had when arriving in Cayo Santa Maria we ended up at a resort that was far better that Sol Cayo Santa Maria. We arrived at Sol only to find out we were not even booked into the resort. We got moved to this resort and the staff knowing how peeved off I was did everything to ensure that our stay was more than we expected. The hotel is absolutely beautiful and the food at this resort was far better than any of the others that we have stayed at in Cayo Santa Maria apart from the Barceló which left the island after our 1st trip there. The grounds are well kept and the rooms are very clean and beautiful. The pools were nice. The ocean was too rough for us to go in so we stayed in the pool. Activities in the afternoon around the pool got the kids involved and there was always a fashion show.
Went from Oct 8th to Oct 15th... My room is 3621 well situated. hotel still need a lot of repair around the pool the ciment too much hole, I almost fell a couple of time, not clean around the pool bar under neet the bench in the pool. The pool was missing tile and not clean, also don't know why you are putting tile has it's very slippery in the water... should be ciment pool.The main buffet was the same food, no variation. It would be great to have a list of drink that you offer and to have a special drink of the day. On the beach they clean the algue once every morning but they should do it 3 times a day. There was still alot of algue on the beach. it would be great, to have bathroom, bar and snack on the beach instead of leaving the beach and go to the ranchon snack bar... the room was okay, but the bedsheet had hole and dirty every day... i had to ask everyday to change it. if there is hole why put them on your bed!I found bad that the hotel staff was expecting to have tips every day.. Ice cream bar was great, the staff too.. you have an amazing dancer animation guy "Theo", he's so good and great at his job, he made me dance everytime salsa and merengue and he's funny. Keep him he's a gold piece to your animation. too bad the temperature was not in our favor, because I saw some pictures about vacation in april, no algue, no waves, beautiful beaches. For a Melia hotels, it still need a lot of renovation. but I had a great time, met wonderful people, would I go back again... Nope...
The beaches are stunning and the staff are really friendly and helpful. We had two Butlers, doing alternate days, one was far better than the other. We 'upgraded' as we wanted an upstairs room but didn't get to use our spa vouchers or the special meal vouchers (for a meal in the room or on the beach) as they were too booked up so, if you upgrade, book immediately.Loved the outside shower, rooms are huge and cleaned daily. Beds are enormous and very comfortable.You have the option of going to the two sister hotels where Children are welcome, but to be honest, they are a bit 'Disney!' The Romantico restaurant and the Japanese at the sister hotels have excellent food and atmosphere.Loved the Cellist at breakfast each day and the burgers and pizzas at the pool bar are really good.
We had an amazing trip with great service and a superb beach. Just want to send a word of caution regarding the Air Canada Rep trying to push the Executive Lounge at the airport. He fails to tell you that the Wi-Fi is only for 30 minutes per person. Gives some false info regarding the variety if food available. When I followed up with Air Canada, it left much to be desired in terms of Customer Service. He sure made a commission from the five if us but we were very disappointed. The staff at the hotel are amazing but watch out for the sales pitch regarding the Air Canada Lounge!!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- 2 a la carte dinners/week
- 24-hour snacks
- House wine with meals
- Unlimited local and selected international drinks
- Mini-bar (water, soft drinks and beer)
- Daily activities program
- Nightly entertainment
- Introduction to scuba diving in pool
- Dance lessons
- 358 rooms in several 2 storey buildings
- Restaurants including 2 a la carte (Italian and Mediterranean)
- Piano/Jazz bar
- Swimming pools
- Car and motorbike rental
- Babysitting service
- Beauty salon
- Gift shops
- Spacious accommodations
- 1 king or 2 twin beds
- satellite tv
- iron and ironing board
- safety deposit box
- bathroom with hair dryer
- balcony or terrace
- same as above but with ocean view
Resort Location Map
Melia Cayo Santa MariaCayo Santa Maria,Cuba
- Hotel Contacts
- Extra Info
Jardines del Rey Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.