Melia Cayo Santa Maria
- What's Included
- All Inclusive Features
Below I’ll explain in details why my overall stay at Melia was a 4/5. This was my first time visiting Cuba and I had very low expectations. But after visiting Melia, i'd say my expectations were exceeded. The bus ride to the resort took approximately an hour and a half but i didn't complain because the tour guide kept us entertained by pointing out the various historical parts of Cuba. Upon arriving at the resort, I was pleasantly surprised at how pretty and open it was. After we checked in, we headed to our room which was nothing too special (cozy but outdated) the washrooms had ants crawling out from each corner but they weren’t too big of an issue. We headed to the beach which was ABSOLUTELY AMAZING and made the whole trip worth it. We booked a few a la carts during our stay, all of which were of same quality as the buffet (Italian was horrible). The Japanese buffet would have to be the best out of all of them, they grill the food in front of you and the fried rice is really good! The food at the buffer was OK, we spent most of our days eating the grilled meats because a lot of us had upset stomachs. The snack bar by the beach had really good food but when locals visit (during the weekends) they remove most of the menu items. We bought Wi-Fi during the week which was not as bad as most reviewers say, I got Wi-Fi 90% of the time (snapchat doesn’t work) The price of the wifi is 1.50 CUC per hour. The resort had a lot of mosquitoes during the night time so I suggest you bring mosquito repellent and there were tons of birds at the snack bar which made it difficult to eat. There were two cockroaches in our room and the flies at this resort are the worst I’ve seen. So if you are someone who hates bugs in general... this is not the resort for you. We went to all the shows during our stay there, they were okay. The resort is pretty boring, so if you are looking for a quiet resort with plenty of time to relax, this one’s for you. I If you want to party at night, go to Las Dunas, they have some pretty fun parties there. You can cross over to Las Dunas by going through the path towards the spa. Near the end of our stay, we visited the town Calvariene for some lobster since Melia doesn’t offer it at their French restaurant anymore. We went to the restaurant La Tormenta, they had amazing lobster fried fish and fried shrimp (ask for their garlic butter to put on your lobster). The customer service is amazing and they’ll appreciate you even more when you tip. Overall, the resort is beautiful and the best part of the trip was the beach and customer service. My team and I met some pretty incredible workers which made our stay completely worth it.Tips: If you want to visit the town, talk to the bartender down at the pool. Bring your own sauces to spice up your food. Tip your servers and the lawn workers!!
A bit of background on myself. I am a 21-year-old student looking for a quick getaway for a great deal. Got this trip for seven days under $700 Canadian. I went in with low expectations since I've been to Jamaica and paid close to $2000 for an luxury resort. I'll start off with the pros and then the cons. The reviews I read before booking were not accurate and forgot to mention A LOT of negatives. Is it worth the money I paid.YES. Would i go again? ....Meh maybe for $500. Travelled for 7 days. Pro tip: talk to the bartender at the pool bar, he knows English very well and could let you know what to visit. You could bring old name brand clothes and they would love it. Blue jays gear etc. Tip the people in the resort and especially the yard workers because they need it the most and are very grateful. I am a beach person so the pros outweighed the cons for me and this was the best beach I've seen. PROS:Customer Service is Impeccable (I tipped for good service) very grateful people working. Amazing people. Best people i've met so far. You can customize what you want to eat with the chefs( we personally made fried rce at the buffet by giving the chef the ingredients)Beach is crystal blue and very soft sands with playful wavesPool is also great There is a disco on the other hotel las Dunas that is accessible (drinks are extra)Fruits are fresh La tormenta restaurant outside the resort.$10 CUC for a huge lobster, best food i ate on the trip . It is in the crab city. CONS-There are flies and mosquitos everywhere. Had to have one person guard the food so no flies attack while you leave. -Many birds near the snack bar and grill bar that are annoying while you eat -We did find two cockroaches in the room-Many locals come on the weekend and take over. During this time there are fewer items to eat. -NO LOBSTER , you have to pay to eat lobster (lovely restaurant in the nearby town that makes delicious food, its called La Tormenta.$10 CUC for a huge lobster. -ALL THE A LA CARTES ARE DISGUSTING (except the Japanese) you'll find yourself going to the buffet after. Bring your own sauce if you want a flavor for the grilled meats. Food in cuba is meh but you should expect that. -Bring Pepto Bismol cause 3/5 people in our group had dihharrea. - Pretty boring resort with all old people bring a group of friends. Ended up watching TV with snacks I brought from wal-mart. -Bedding is not very comfortable but that is expected.-The resort doesn't have much lighting at night to go back to the room.-The night shows aren't entertaining probably only the magic show.
Where do I start ? OK the negatives : I'm thinking....still thinking...Nope, anything negative was resolved when I mentioned to staff, so nothing negative.The positives : Well this page is not going to be long enough, so to simplify....If you were thinking of coming here...Come, really, experience it for yourself, if you are a negative sort of person, or have grand expectations, you might find somethings not to your liking...Its not a 5 star resort, but has 10 star staff and management, 10 star beach and sea, 10 star entertainment, ok 9 star, I saw the fashion show 6 times. Seriously just go and experience it for yourself, my family and I were not disappointed. Just got back from two weeks there, and didn't want to leave.....enjoy
Excellent place to visit staff very friendly and allways helpful. Lovely hotel pool very cleans rooms cleaned to a very high standard hand gel everywhere which is what I like about a hotel hope to see u all soon in january
Stayed May 12 - 19, 2017.A/C vacations flight was awesome, comfortable and on time.I flew threw immigration and x ray in no time.I got my luggage fast and went straight out to the right outside of arrivals to the Cadeca to get some CUC's, it was closed ! It was 10:50 pm and the plane had landed 25 minutes ago !!!I heard there were 2 earlier flights cancelled and there were many airport staff workers everywhere standing around looking totally bored, so I don't know why it was closed.I then dragged my 2 pieces of luggage from the outside arrival Cadeca area based on a stray workers advise, over to the indoor departure terminal to get CUC's as it was open. It was lined up with 10 local airport workers looking to change their tips or get exchange .I was not happy being delayed for the buses having to stand behind all these airport employees. Then a worker in that line up said the arrivals area Cadeca was now open.So off I went dragging my 2 pieces of luggage back again to the right hand side of the arrivals area. I was the first one there, and I swear in took me 12 minutes to exchange $100 CND to CUC's !!!!!! ( 70 CUC's for my $100 CND by the way ) The room still had the closed sign in the window when I arrived as the 2 ladies were scrambling to set up shop, before I was actually served.Other folks were then lined up behind me totally ticked off, waiting. This is one example of numerous services in Cuba that totally turns tourists off and WILL prevent some of them from returning. I'm positive that very few folks got any CUC's before having to leave on their buses. This service needs to improve.The funny thing is that most tourists are just looking to exchange a few bucks to benefit Cuban workers by having CUP's to tip them for decent service after arriving in Cuba !!!! Go figure ? I know that these Cubans are ALL paid the same low wage of $1 CUC per day. This is why they do not care for the most part, weather they do a good job or not. There appears to be no motivation ! If you are NOT in a position to receive tips ( immigration, x-ray folks, arrival area personnel with dogs, Cadeca employees, outside snack bar employee's etc. ) you stand around and talk to your friends !This is a very serious conundrum. Perhaps a 100% increase in wages to $2 CUC per day for everyone would be a good start. It appears that these airport workers are just not excited to help, to please or go above and beyond for anyone but themselves.This was just an observation and has nothing to do with the resort MCSM.Ok, enough of the politicsThe 1 1/2 hour bus ride to the resort was fine as usual.I was welcomed at MCSM in style by my some of my fave employees of the resort. Thank you Heirberto & AlexisMy room in the 18 block was not quite ready, but it was worth the wait until 3:00 pm.I observed the changes MCSM are making. Large centered tree in the lobby is gone and has been opened up. Also the half wall taken down in the lobby that opens up the lobby bar area is very pleasing.They also cleared the a la carte reservation / customer service huts in front of the lobby bar to provide an open air addition to that bar, which is a very nice change.Checked in, had a few cocktails and had dinner at the buffet. It took a lot of hunting around to find a good meal to fill me up after a long trip. As noted by other posters over the past couple of months, the buffet menu has really gone downhill. Their variety and quality of food in the buffet is no where what it used to be just a few years ago. Really miss that blue cheese ! 2nd day was great and had a great supper at the French restaurant ( thank you Sol Angel ! )Went back and changed clothes and sprayed myself with deep woods and headed to the lobby bar.Had few beverages but started to notice itching from bites, damn nooseeums !!!!! Bottom line, in 1 hour from 9:15 to 10:15 I was the recipient of 40 insect bites at the lobby bar filled with folks on that Sat. night.Sunday morning I was in serious agony with 40 + welts and blisters from these evil insect bites. I mentioned late Monday afternoon to Havier the reining GM that I had not seen any spraying / fogging for insects since my arrival. I know a lot of folks do not like this, but believe me it does help. A couple of hours later, I saw the fogging truck spewing the insect fog around the resort.I suffered quite harshly for 3 days ( I still had the scars 4 days after my return ! ) I'm not sure what I or you could do, other than a different prevention. ( Muskol or Watkins ? )The weather was awesome all week, basically 30 every day. Just some light rain 1 afternoon for a bit and some on and off heavy stuff on my second last day ( Thursday )I enjoyed a few very late afternoon leftovers at the beach restaurant BBQ ( my fault ) but was happy to eat after a long hike. The personnel working that restaurant are very kind and always welcome me like family. Gracious. They are currently refurbishing the front handicapped / walkway that takes you into the beach restaurant from the middle beach access walkway.Nestor and the crew at the beach bar were great and accommodating as usual.Overall the resorts grounds from a botanical view are in very nice mature shape and are gorgeous from all the hard work the gardeners provide. The 2 pools were very clean and refreshing.I had some beautiful al a carte meals at the Japanese as well as the French which were very tasty and the customer service by staff were great !I also enjoyed some very good white & red Chilean wines that were very good at the specialty al a carte restaurants. Bravo Luis Felipe Edwards vino's !As most posters say MCSM is known for their friendly staff and good customer service for which I agree. There is always someone to help you if you have an issue.Overall I had a great time in the resort that I have really loved for over 10 years.I will load up on some nuclear bug repellant for my next trip, as that episode really brought me down for the first 3 days of my vacation.I am looking forward to seeing MCSM improvement efforts showing their commitment to all their guests.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- 2 a la carte dinners/week
- 24-hour snacks
- House wine with meals
- Unlimited local and selected international drinks
- Mini-bar (water, soft drinks and beer)
- Daily activities program
- Nightly entertainment
- Introduction to scuba diving in pool
- Dance lessons
- 358 rooms in several 2 storey buildings
- Restaurants including 2 a la carte (Italian and Mediterranean)
- Piano/Jazz bar
- Swimming pools
- Car and motorbike rental
- Babysitting service
- Beauty salon
- Gift shops
Junior Suite includes:
- Spacious accommodations
- 1 king or 2 twin beds
- satellite tv
- iron and ironing board
- safety deposit box
- bathroom with hair dryer
- balcony or terrace
Junior Suite Oceanview:
- same as above but with ocean view
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Melia Cayo Santa MariaCayo Santa Maria,Cuba
- Hotel Contacts
- Extra Info
Jardines del Rey Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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