Melia Cayo Santa Maria
- What's Included
- All Inclusive Features
We stayed one week, Nov 5-12 and enjoyed every minute of it! The hotel was undergoing renovations and the buffet was closed but the staff, as usual, went above and beyond to ensure all of our needs were met. The hotel gave all returning guests an invitation for a special dinner at the French restaurant, which included lobster, and the musicians played beautiful music while we ate. The Italian restaurant was our favorite, especially the pasta with Gorgonzola cheese. Yum! It was my daughter's birthday during our stay and the staff went above and beyond to make it so special for her! The chef's at the grill by the beach served us a fantastic lunch and even baked her a cake! Everyone joined in the celebration and they continued it right through the evening, with another cake at dinner! We would like to thank Heriberto from Customer Service for all of his kindness and great service to us! He made our week so wonderful! We would also like to thank the staff at the grill, Ernesto, Jorge, Wilmar, and all the chefs who made everyday special! The staff at the 24 hour eatery, thanks Lucy and Yamail, and the gentlemen in the lobby bar, who make the best cappuccino. And at the buffet, thanks Pedro! The staff is above and beyond and we look forward to our return! Thanks again, Catherine, Madeline and Theresa
Ok, we have been to Cuba twice and here at Melia in Santa Maria was a A JEWEL OF A RESORT. the service was FIRST CLASS and the feel so Tropical. ITS A NICE SIZE AND NOT TOO OVERCROWDED. RESTAURANTS ARE FUN AND TRY TO BE UNIQUE FOR THE TOURISTS. when you stroll down to the beach you know you are close to Heaven. The resort is older so they are trying to update in certain areas. Tennis courts definitely need attention. and new lights around the compound. but the food was just fine and what ever was lacking was definitely made up for by the staff.
For 360 Euro a night you would expect something more that cheap food, bad wine, poor service and low water pressure. I suppose they considered themselves very ecologically sustainable as one day there were no clean beach towels. It has a large beach and 2 swimming pools. The jacuzzi was out of order. Wi-fi is only in the lobby, you need to buy a prepaid card.
Just returned from another great vacation at the Melia Cayo Santa Maria. It’s still a great site even after all these 14 years of existence. Before getting into the hotel I’ll give a little info on the Cayo of Santa Maria. You land in Santa Clara and travel by bus to the cayo (island). It takes about 90 minutes as you travel through 3 small towns and then a 40 km causeway on the lagoon to the cayo. There is no village on the island and the closest town on the mainland is Caibarien is a 40-minute taxi from the hotels. There are 2 “pueblos” on the cayo that offer restaurants, shops, bowling alley, disco and tourist souvenirs but they are not big. There are several excursions that visit the mainland areas however. So if local nightlife exploring the city are your thing, don’t come here, go to Varadero. Now to the Melia Cayo Santa Maria. The hotel is the second oldest on the cayo. It is small about 375 rooms. It has undergone a facelift over the last couple years and there are 2 years of renovations left to go. They have repaired, repainted the rooms and pavilions for a couple of years and are almost done. They are clean , large and comfortable. They have renovated the Mediterranean a la carte restaurant. They are also renovation the front lobby and lobby bar. They just finished renovating the buffet restaurant on the 21st of November.We were the hotel from the 9th to the 22nd of November. As mention above the buffet was closed for renovation for the most of our stay. The alternate solution was a temporary buffet out side and seating was available at the Mediterranean a la carte restaurant. This was more or less a failed solution. There was no pasta bar or fried rice station and only one grill. They used sterno heated serving trays for the buffet fair which didn’t heat the food at all. What made it worse was that the line up at the grill (which was quite long) went in front of the serving trays! We were glad to see the buffet back to normal during our last days there. The buffet is really quite good with a good selection and great desserts.The a la carte French, Mediterranean, Italian restaurants are quite good. The Sakura Japanese grill style restaurant is entertaining and good. The food quality is above average for Cuba. (Remember that Cuba in general is not known for amazing cuisine). The pool snack bar is also good (a few too many miner birds to my liking though). So if you read bad food reviews for the last few weeks they now should be resolved.There are nightly shows and ongoing entertainment throughout the day.The beach is in my opinion the nicest on the cayo and you can walk 3.5 km before hitting any rocky outcropping. There are plenty of parasols and chairs on the beach. I specify this because other hotels have their chairs off the beach on the top of the rocks (the playa for example). The hotel grounds are spectacular. The 2 pools are large and very clean with plenty of chairs. Which brings me to one of the real reasons we return year after year (12 now!), the staff. The staff here is among the nicest on the cayo, very warm and always ready to make your stay the best possible. If something is not to your liking ask and they will make it right. If you are looking for a clean, small-scale hotel with a great beach, great people, good food (again for Cuba) to relax and soak up the sun and long walks on the beach. This is the hotel for you. The number of repeat guests (myself included) is a testament to this fact.
My friend and I stayed at this resort from Nov 5th-12th. This was my 2nd time at this resort and overall 6th in Cuba. We had a wonderful time and we plan on returning next November.Staff/Service: Everyone is extremely nice, genuine and eager to help. We have nothing but the best to say about all the employees we had the pleasure of meeting.Beach: BEAUTIFUL. Wide and long with white sand and crystal blue water. Plenty of Palapas and lounge chairs which Ernesto is eager to set up for you. Great service at the Beach Bar with drinks delivered right to your chair. Pool: There are 2 large pools and a small one in the kids club. They are clean and well maintained. We always found a shady spot regardless of the time of day. Once again the bar service at the pool was great. Entertainment: FANTASTIC. Daily fun activities by the pool including aqua fitness, salsa lessons, pilates, and afternoon fashion shows. The beach activities included Tai Chi, volleyball, pilates and dance lessons. The staff was always encouraging guests to participate but were never pushy or over bearing. In the evenings the lobby was always buzzing with live bands and various performances. This lead up to the night show in the theatre which included various dance numbers, magic shows and performances. There is a disco at the neighbouring resort Melia Las Dunas. A special shout out goes out to the Entertainment staff. They made our stay extra enjoyable!!!!Food: Adequate. A lot of tourists tend to complain about the food in Cuba. However, although not gourmet, we always found something to eat that we enjoyed and we never went hungry. Our favourites were the a la carte Japanese and French restaurants and the pool snack bar which had great pizza and burgers. A few of the restaurants were undergoing renovations so the variety should improve with time.Room: We stayed in Block 18 which was close to the beach as we requested. The room was very spacious with a mini fridge (stocked daily), coffee maker, tv and radio. The housekeeper was very sweet and always left us a note and some fun towel art on the bed. Tips and little gifts go a long way!Grounds: The resort is fairly small so it’s easy to get around. The grounds are kept immaculate by hard working gardeners. As this is an older resort, the vegetation is very beautiful and lush. The lobby was undergoing some renovations so there is nothing but improvements for the future.The only complaint we had was the lack of clean beach towels for 4 straight days.Looking forward to returning to Melia Cayo Santa Maria and making new memories.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- 2 a la carte dinners/week
- 24-hour snacks
- House wine with meals
- Unlimited local and selected international drinks
- Mini-bar (water, soft drinks and beer)
- Daily activities program
- Nightly entertainment
- Introduction to scuba diving in pool
- Dance lessons
- 358 rooms in several 2 storey buildings
- Restaurants including 2 a la carte (Italian and Mediterranean)
- Piano/Jazz bar
- Swimming pools
- Car and motorbike rental
- Babysitting service
- Beauty salon
- Gift shops
Junior Suite includes:
- Spacious accommodations
- 1 king or 2 twin beds
- satellite tv
- iron and ironing board
- safety deposit box
- bathroom with hair dryer
- balcony or terrace
Junior Suite Oceanview:
- same as above but with ocean view
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Melia Cayo Santa MariaCayo Santa Maria,Cuba
- Hotel Contacts
- Extra Info
Jardines del Rey Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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