Melia Cayo Santa Maria
- What's Included
- All Inclusive Features
Some of these reviews are absolutely stupid!It is Cuba and as such you will get mosquitoes and flies.All inclusive is pretty much the world over repetitive and can be bland but there is food cooked fresh for you but to tear into this hotel for poor hygiene is wrong and it is embarrassing.Claim culture is everywhere now and is totally out of order when it is your own fault .The best aspects of this hotel are the staff the beach and the pools.Nestor and Giovanni pool barErnesto and Anabel grill barBetsy pancake stationJuan Carlos and Yan Carlos lobby barOsbiel pool barYamilsky and Lusy at snack bar.These guys are amazing and work so hard and gave us the best send off from any hotel EVER!They had tears that were genuine!They do not get paid much and any tips are grateful appreciated.The TUI reps a Rai and Jayde also fantastic having to put up with people demanding compensation for their own stupidity after drinking too much alcohol all day in the sun!Alcohol and sun all day long will give you a dodgy belly and it is easy to blame the food.Yes food is repetitive but the a la cartes and snack bar and grill bar and beach bar provide great food.Japanese and Italian are really good we made some great friends from around the world and we would go back in a heartbeat to see the staff and the gorgeous beach, perfect sand and ocean.Friends for life!Do your research properly about Cuba and be aware of what to expect and be realistic.If you do that and go to this beautiful island with awesome staff you will enjoy your holiday and make friends like we have.Xxxx to the guys mentioned and hopefully see you again.🇨🇺🇨🇺😃😃
There is a massive mosquito problem.. like i will put it like this... when you are eating you are spending most of your time slapping yourself with mosquitos.. when you are going to your room you start entering a huge amount of mosquitos so you run as fast as you can.. or you will be bit by 30 right away.. and then you do a countdown in order to open your door so you all can get in within one second and close the door so minimum amount can get in.. the bed has a net around it.. this is a mosquito net! And all though you close it.. there a many in there eating you all night... balcony... well when we wanted to hang our bathing suits to dry... wed count to three.. id open and close fast my husband would run out hang and then count down agin to get in fast... its that bad! Every night the have these guys driving this vehicle and spraying everything because of the mosquitoes We had an oceanview... and no use of it due to mosquitoes.. at the outdoor places to eat.. its infested with cats just coming on to your table and eating your food.. and yes they are aggressive if you try to not allow them to eat your food. Food was typical cuba.. not much variety. But you know that going to cuba.. beach was beautiful but did not use it much because there were a lot of sand bugs and flys. We did an excursion we did the che guevara tour and visited santa clara and cigar sugar and coffee factory. Would not go back to this place.
This hotel was so so so bad. We were are family of five that stayed there for a week and the food was just awful. We were told that there were different kind of restaurants, so that one night one could Italian, the next Japanese and then Greek food and so on. But in reality you could only eat a la carte one night and for the rest of your stay you have to eat in a big, noisy and very not cosy dinner hall where there is a very lousy buffet. Furthermore, our towels and rooms were so dirty upon arrival, and when we asked for new towels, they just told us, that there were no more clean towels that day!? This is a five star hotel. Are you kidding me? Lastly, the service was bad. When we complained about the above mentioned they just told us, that there was nothing they could do. I must say, that the beach was very nice and so was the pool area even though they did a lot of outdoor renovation while we were there. But all in all not a pleasant experience at all. Don't book this hotel it ruined our holiday.
Duration of Stay: 14 nightsDate: 28th June 2017-12th July 2017Number of Passengers: 3 Score: 6/10 Would I stay again?: NO NOTE: This hotel & Cayo Santa Maria as a destination is being removed by Thomson Travel next year due to the hotel being deemed as “sub-standard”, the Rep service provided by both Jade and Ray was poor.Special Thanks: Both Yasmilasky and Lusy (snack bar) who provided exceptional service continuously through our stay, nothing was too much for them. Also, Aviavis was by far the most friendly, courteous and diligent member of the Buffet waitering team and never failed to entertain us and provided excellent service with a smile. THANK YOU!PositivesThe room we had was the best hotel room we have had at any Cuban hotel we have stayed in. The minibar was restocked daily and the AC unit was superb. We was in block 12, room 1222, which was close to all hotel facilities.-The Spa was excellent, each guest has one hour free to use the Spa facilities (although this is not widely advertised.-The resort is the smallest I have ever been too in Cuba, this is a major selling point for this hotel as it can be navigated easily and the pool and beach never get too busy. There was always an abundance of sun-beds free at anytime, which means you don't need to get up at 6:00am to grab a sun-bed.-The lobby and bar have recently been renovated which gives the hotel a new lease of life. I would suggest that the hotel blocks which are being used as storage (which are many) are made to look occupied. Sometimes I felt uneasy walking around the hotel and seeing so many empty blocks.-The staff make this hotel! The vast majority were always friendly and would do anything for you!-Bell boy service was provided on our departure, this was a special touch.-Excellent variety of top branded drinks.Beautiful hotel grounds.-Beautiful beach! Shame about the erosionNegatives The beach is phenomenal, however it appears that Cayo Santa Maria has a massive problem with erosion and as a result, the beach now has been eroded as sediment has been carried away by the increasingly strong currents. This means that you are required to climb down a very steep slope in order to get to the ocean (which may prove difficult for elderly and disabled guests). I would advise the hotel to invest in beach re-nourishment or the construction of coastal groins.The hotel shop had been overcharging me for the whole of my stay. It was only when a couple which we had met had purchased the same Pringles as us, did we realise that the shop keeper had been charging me double for Pringles, compared to everyone else.- Fresh pool towels were hard to come by, only three times in two weeks did we have the opportunity to get clean, fresh pool-towels.There was an extreme lack of variety in the main Buffett. The food was bland and near enough the same for our whole stay. I was extremely disappointment with the lack of fruit (all they had regularly was Melon, Pineapple and grapefruit) Banana’s were difficult to come by and were often, off when they were on offer. (How can a tropical island lack fruit?) The snack bar is supposed to be 24/7, this was not the case, as not all options on the menu could be ordered at certain times. We often ate at the snack bar for breakfast due to the poor food hygiene and the swarms of fly’s in the main buffet. How can they run out of Toast, Hotdogs, Ice cream and Bacon?- Entertainment in the hotel was poor. The regular nightly shows contained poor choreographed, repetitive and boring shows, the only thing that changed was the costumes. The nightly Cuban band was a nice touch (although it grew tedious after 14 days). One evening we had a rock band (this was the only evening with “professional” entertainment). Amusingly, Melia Cayo is the first hotel I have stayed at which has a regular catwalk/fashion show for entertainment (we seen this 4 times during both the evening and around the pool). The fashion was the same “Havana Club” shirts, in which the models would attempt to sell the clothing at the end of the show (with little success).The food hygiene in the hotel was absolutely appalling. Food was not covered, which meant that fly’s were always landing on the food. In addition, raw meat was displayed along the counter before it was cooked. This means that the meat could have been sat on the counter for hours (in this time, it is exposed to his temperatures created by the cooking station directly next to the display, fly’s her always on the meat. This is such an easy problem to fix, just cover the food and keep meat refrigerated! Everyone we spoke to suffered from sickness and diarrhoea. Five people that we knew of needed to attend the local clinic for a saline drip and a course of antibiotics. We complained to reception and our Rep “Ray” about the Fly’s and lack of for covering, action was not taken.The a la carte restaurants where on the whole good. The Japanese and Italian restaurant was the best, but I was disappointed to discover that the hotel was turning it into a Mexican. The mediterranean was nice, although the food took ages to arrive. The worst was the french or “international” restaurant- the Lobster was awful! (You can pay extra for a Lobster dinner at the international - don’t bother!) As part of our holiday we were allowed 3 a la carte’s per week. This was reduced to two by the hotel, even though we had paid for more as part of our package. A common theme throughout the a la carte’s was that the staff were very unfriendly, looked tires and lacked motivation, somewhat spoiling the experience.The lady in the Telephone station needs a course of customer service. Unhelpful, unfriendly and left you waiting for ages in order to phone home. At £4.05 for a 60 second call, she could at least smile more. She also is in charge of the internet.Crabs and even SNAKES! were often spotted in and around the pool, I appreciate that this is a problem difficult for the hotel to deal with, but there really shouldn't we crabs walking along the bottom of the pool, whilst you are swimming above.We had occasional Ants and one cockroach in our fist floor room. I would recommend you to take some Ant Killer to avoid any problems. We did, and the Ants subsided and we never saw a cockroach again.There is no defibrillator in the hotel. This may appear as a petty point to make, but could prove lifesaving. I asked my Rep “Jade”, as to whether the hotel had a defibrillator and she told me that the nearest one may be at the international clinic or as far as Santa Clara. Santa Clara is over an hour away and in the event of a cardiac arrest, a person has minutes to live, not hours.There is no lifeguard service around the pool and I didn't see any on the beach. The warning flag for swimming was hardly visible and only noticed it on the last day. The beach bar waiter said that the flag hardly moves off red- so why let young children swim in the sea without a lifeguard present?
I would return to this hotel solely because the sea is the best I have ever seen, the colours are amazing, photos do not do it justice.The hotel itself is mediocre. A-la-carte restaurants, however, are excellent, much nicer food than that in the dining room and served beautifully.The Thomson rep, a very pleasant girl, did not give much info at the meeting apart from trips - like is it safe to have ice cubes in drinks, details of wi fi in hotel, toilet paper rules, open top bus info, pool towels etc etc.After an 8 hour flight, we were desperate for water on the transfer coach (this has always been previously available when visiting Cuba or Dom Rep) I asked if they had any water and was told "No, but we have beer!" Not what I wanted to hear on a transfer of over 90 minutes.I had the misfortune of needing to visit the International Clinic - I was dehydrated and put on a drip for 4 hours. The clinic was stifflingly hot and I have to say that their English was not good, which I found rather frightening. To summarise, I would not normally return to this hotel but I would put up with it for The fantastic beach and sea.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- 2 a la carte dinners/week
- 24-hour snacks
- House wine with meals
- Unlimited local and selected international drinks
- Mini-bar (water, soft drinks and beer)
- Daily activities program
- Nightly entertainment
- Introduction to scuba diving in pool
- Dance lessons
- 358 rooms in several 2 storey buildings
- Restaurants including 2 a la carte (Italian and Mediterranean)
- Piano/Jazz bar
- Swimming pools
- Car and motorbike rental
- Babysitting service
- Beauty salon
- Gift shops
Junior Suite includes:
- Spacious accommodations
- 1 king or 2 twin beds
- satellite tv
- iron and ironing board
- safety deposit box
- bathroom with hair dryer
- balcony or terrace
Junior Suite Oceanview:
- same as above but with ocean view
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Melia Cayo Santa MariaCayo Santa Maria,Cuba
- Hotel Contacts
- Extra Info
Jardines del Rey Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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