Melia Cayo Santa Maria
- What's Included
- All Inclusive Features
We, two couples, traveled to Melia Cayo Santa Maria on March 30th, 2017, for a seven day vacation. Having traveled to Punta Cana many times before we were eager to see what Cuba had to offer. The 90 minute trip from the airport to the resort was pleasant and gave us a glimpse of what life is in rural Cuba. Melia Cayo Santa Maria is a smaller resort which is what we were looking for. The staff was very nice and attentive. We especially enjoyed Daniel at the breakfast egg grill at the main buffet restaurant who talked with his clients while preparing their eggs. At lunch at the Casa da Vinci lunch bar near the pool we enjoyed the service of Angelina who seemed to enjoy joking with the clients and was attentive to our needs. At dinner at the main buffet restaurant we were served by Yisnel, who made sure we had our table and everything we needed. All three were very friendly and seemed to enjoy their work. After hearing many comments about the food in Cuba not having any taste, we were pleasantly surprised and enjoyed all our meals.We spent all our days at the beach which is wide and beautiful. The color of the ocean was spectacular but sadly the wind picked up every afternoon which made it more difficult to play in the water.Our room was nice and clean and the resort was very nice but it was showing it's age. There does not appear to be much maintenance being done. The wooden walkways to the beach had rotten railings, some loose and some fallen off. The boards of the walkway were loose with some rotten out all this making the walkways very dangerous for anyone who would loose his balance. In our room, ants were coming in around the gap between the shower grab bar and the ceramic wall. It must have been a very nice resort when it was first built but with the lack of maintenance it's loosing it's charm. On our return we had to leave before the sun came up and travel most the way back to the airport in the dark which made the return trip long and dull. We enjoyed our vacation but would have to think twice about returning to this resort.
We have just returned from Melia Cayo Santa Maria and had a wonderful 10 days with our Family. This was our 10th year and 21st week at MCSM and our vacation this time was up there with the best. Our daughter, Son in Law and our two Grandchildren were with us and the staff made their vacation. I have always found the staff at this wonderful resort to be the best anywhere and they didn't disappoint this year.The improvements to the Buffet and the Lobby Bar are great and I am sure as time goes on there will be more improvementsOur rooms were cleaned on a daily basis and done well, No complaints.All the Staff were good, but there are a few I would like to give special mention to and hopefully spell their names correctly. Osbeil, from the pool bar, Pedro and Louis from pool cleanup area, Anna in Buffet, Yammi at the Pool Restaurant with alway a smile and a hug for us, Angeliqua who is a student and I am sure will have a lot of success in her life. Juan Carlos at the Lobby Bar who made our grandchildren feel so special from day one and his service in the Lobby Bar was second to none. The rest of the staff in the Lobby bar were all great, so my hat is off to the staff, Last, but certainly not least, Edwardo and Delio who delivered our refreshments daily to our room and made sure we had enough. Thank you all my friends for making our stay wonderful. Again our home away from home.
First time to Melia Cayo Santa Maria but not the last. We were in building 15.We had emailed ahead with 3 preferences ( thought it would probably be lost in cyberspace)but received and answer the next day.Perfect spot. Close to everything and very quiet. We had read reviews concerning the water but they fixed it. There was lots of hot water and more water pressure than at home. What really surprised us was the size of the complimentary shampoo etc. it was close to 150 ml. Didn't really need to bring any with us. The room was immaculate. The maid came everyday and the little fridge was restocked every day. New large bottles of water before we even finished the first one and the same for the beer. Very eco friendly, asked us to reuse towels . no problem we try to do that at home too..The workers at this resort never seemed to stop..they worked at a steady pace all day long. Everyone seemed very organized and well trained for their specific jobs. Ossie at the pool bar was exceptional.His memory was unbelievable He had some time off and when he came back he remembered what we had asked for the first day! The lobby bar had a menu for drinks but they could serve up anything you asked for.The food was very good..enjoyed the Beach BBQ chicken.Nester at the beach bar very nice. Beautiful beach, no problem getting chairs or palapas and a guy set up your chair and brushed the sand off for you. Pizzas and burgers at the snack bar. Heinz ketchup the first couple of days but must have run out but their ketchup is not too bad, One of the servers stood out..Yamilasky very friendly and a great sense of humour. None of the employees seemed to be looking for tips but appreciated it if they got one. Tried the Japanese a la carte, very good and the French was superb.Made reservations the day we arrived but neither were crowded. The entertainment was very enjoyable piano and instruments and Spanish singers in the evening til 9:00and theater shows later on. Didn't have children with us but the ones there seemed to be entertained to the max,There's a small gift shop on resort with everything you could want or need. Visited the small market at Las Dunas next door 5 min walk. Took the tour bus to the bigger market 4 pesos for the bus and 6 pesos for a taxi back because it rained a bit and didn't want to wait for the bus in the rain . Gardens are gorgeous and well kept.Didn't see any bugs while there. Beach was red flagged every day,but can't control the weather.Could still walk for miles on the beach if the water was too rough.Overall a beautiful little resort that is being upgraded constantly.
We are two persons who stayed 3 nights in the Melia Cayo Santa Maria early January 2017 and I am summarizing our (bad) experience: - Food quality in the main restaurant is horrible (things truly taste bad) and I am usually not very picky when it comes to food, e.g. bread hard, only unhealthy white bread, pastries just sweet with no taste, juices and pasta sauce with bad taste, it was like going around and not knowing what to eat, I am not joking. The quality is simply bad of litterally all food items served.- Atmposhere in main restaurant is very cold and not comfortable at all. It's just like a big hall and no possibility to sit outside in a nice ambiance. Tiles on the floor and around the buffet tables are old and damaged. This all looks quite crappy.- The hotel claims to have several special restaurants (Japanese, Italian, etc.). When trying to reserve a seat (which needs to be done at least one day in advance in the morning at a certain time), you are told you are only entitled to eat a certain number of times during your stay. We stayed three nights and were only allowed to eat once in such restaurant. We chose the Japanese Restaurant which was good (only chopsticks were missing), available only on the last night - all other nights all restaurants fully booked.- What makes me really angry: Not all special restaurants are open at night (so no wonder why guests are only allowed to eat limited times there) and those which were open were not always full (I am sure the hotel wants to save money and make you eat the disgusting food in the main restaurant instead) - Internet wasn't working most of the time (only very seldomly and very slow)- Drinks quality at the beach bar was horrible (very unhealthy stuff with lots of sugar) and very limited choice, e.g. not even coffee offered- No staff is present at he gym to give towels (even though a sign says towels must be used). Consequence: Many people using the gym without any towel which is not hygenic at all.- Partly nice staff, but also very unfriendly staff who seem to not care much about the guests (like when waiting ages to be seated even though there are vacant tables)- No menues at the bars so noone knows what they actually offer- Staff at the beach restaurant is not very welcoming and not telling that there are special meals of the day (so we only had barbecue, taste was OK). We only found out after seeing other people being served something different.- FYI: The main restaurant is "free seating". I am telling you because when you enter noone seems to care about you and there is no sign telling you it's "free seating"- There was a mistake with our reservation (in the hotel system 2 nights) and my reservation confirmation (from an agency) was for 3 nights. Unfriendly receptionist told me she cannot do anything about it and I have to call the agency - for several EUR a minute with my own phone. I insisted that this is her job to call and figure this out which in the end she did. Very disappointing answers - this is not what I expect to hear as a customer who pays almost EUR 200 a night.- The live entertainment at the bar was good, but poor sound quality, so not able to hear the singers voices very well.- The drinks quality at the bar was good and tasty drink options were available- French Fries anywhere at the hotel where soft and with a lot of oil. I cannot believe why is it so difficult to make crispy fries. Tiny side-remark: The ketchup contains 8 preservatives - which also is strange and doesn't make me want to eat it at all - it just shows how much they don't care about quality.- Rooms are not super moder, but quite nice. Bathroom seems old and hot water didn't work properly. When turning warmer, there was almost no water available.SUMMARY: The hotel is not cheap at all and considering this, the price-quality is really bad. I have had detailed discussions with the Guest Relations Manager when leaving (I used to work in the hotel industry). She was nice and listening, but somehow I doubt there will be any improvement :/ Very sad considering the excellent beach the hotel has to offer. It must be about bad manegement, because with such excellent location and a few more efforts and investing in quality (especially food and service), one could make everything much better there...
First time at a Melia Resort. What struck us the most was the openness of the resort when you arrive. Reception, lobby bar, entertainment area and the pools are waiting for you. The grounds were clean and the maintenance staff continue to work hard at improving the look. Staff were exceptional with customer service. A big thank you to Eglys who took care of us at the Buffet, and if your looking for a great Chef, find Daniel. The weather was really good the first week, then it cooled down and got windy. The resort itself is a Cuba 4 Star. According to other couples who travel the area & resorts, the rooms have not changed much and are in need of a refresh. It is always a pleasure to meet our East Coast Canadians who are always fun and easy going.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- 2 a la carte dinners/week
- 24-hour snacks
- House wine with meals
- Unlimited local and selected international drinks
- Mini-bar (water, soft drinks and beer)
- Daily activities program
- Nightly entertainment
- Introduction to scuba diving in pool
- Dance lessons
- 358 rooms in several 2 storey buildings
- Restaurants including 2 a la carte (Italian and Mediterranean)
- Piano/Jazz bar
- Swimming pools
- Car and motorbike rental
- Babysitting service
- Beauty salon
- Gift shops
Junior Suite includes:
- Spacious accommodations
- 1 king or 2 twin beds
- satellite tv
- iron and ironing board
- safety deposit box
- bathroom with hair dryer
- balcony or terrace
Junior Suite Oceanview:
- same as above but with ocean view
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Melia Cayo Santa MariaCayo Santa Maria,Cuba
- Hotel Contacts
- Extra Info
Jardines del Rey Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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