Melia Cayo Santa Maria
- What's Included
- All Inclusive Features
I have just got back from being evacuated from Cuba after hurricane Irma. We arrived here on Tuesday 5th September and the check in went really quick and smooth. We were taken to our room on a buggy and the driver pointed out all the local amenities. The room was spotless although we had a couple of issues. Our sink was blocked and a thick black mess kept coming up but I contacted reception and it was sorted within an hour. We also had a blocked air con drain (hubby knew the issue!) and again it was resolved pretty quick but we were left with a flooded bathroom and no maid came to clean it up.We visited the buffet restaurant and the food was ok. It wasn't very hot and not a little bland but there was enough to eat and choose from (not sure if I would have felt the same after 2 weeks of eating it!)The snack bar by the pool did a lovely thin crispy pizza and even did me a half of one as I couldn't eat a full one! The pool was clean and plenty of sun beds. You don't need to get up at 6am to reserve a bed! The beach was amazing! Snow White sand and crystal clear water. Beautiful!We didn't get the chance to try any restaurants on site as we were moved on Thursday 8th to Varadero with the hurricane approaching.All the staff we encountered we really pleasant and we had no issues at all. It's not a 5star hotel so don't go expecting it but you wouldn't be disappointed! I am unsure how the hotel faired after the hurricane as I know it took a direct hit along with many hotels in the Cayo's. It's so sad to think of the destruction and devastating affect on locals as Cuba is a lovely country.
Its in a beautiful location the beaches are pristine. All restaurants are a la carte and they have full bars and nightclubs after 12am. The property is up to normal standards the rooms are clean. The service is ok.
The hotel is ok-ish at best but certainly doesn't deserved a 5* rating.The room was fine, spacious and a confortable bed. However, it was neglected with humidity in the walls and lack of paint. You have everything included in the minibar but you are lucky if you find anything in it. We have to ask a couple of days for a new bottle of water since the empty one had not been replaced.You get one set of beach towels for your whole stay that you need to carry around at all times and not loose since you need to get a paper back when you return them in order to not be charged at checkout.Probably the worse part of the hotel is the food. The buffet which is basically the only place you will be able to eat is disgusting, the food is mostly reheated with little flavour and, in general, very oily. I got very sick during two of my days at this hotel with food poisoning. It always had huge lines and the tables are not well taken care off, although there is quite a bit of personnel they don't seem to have a grip on everything and when you ask for something it simply takes forever or no one knows who you should speak to. Also the special restaurants are a mess, First, you only get one booking for a 3 night stay (2 for 5 days and three if you stay a week). However, most of the restaurants they have were closed so only four were available when we were there and of course they were sold out days in advance. We finally managed to get a reservation at the Asian restaurant, just one recommendation: avoid it at all costs!!! the food was horrible!!!As in the rest of Cuba in order to have internet you have to buy connection cards (which are sold next to the reception). However, contrary to plazas and other spots in small or bigs towns, here the internet works randomly if you even manage to connect... a disaster!The beach and water are beautiful, although the beach area where you can actually lay is extremely small (inexistent in the afternoon when the tide is high) and the bars at the beach run out of many of the drinks quite often.
I used to love Meliá but I see their standards dropping more and more...the hotel is located in a gorgeous beach, no doubt about that. However facilities are not well maintained at all, giving you this feeling of decadent location.But w worst part is by far their staff....not friendly especially if you don't tip, which I wasn't expecting on an all included 5 star hotel. Eg. Cook special dishes for people that tip, my catamaran ride was 15 min vs 1h with a tip....made us feel really second class. This requires urgent attention from management.
Just got back home from being evacuated from Cuba. Had a great stay at the hotel. Not sure why I read so many complaints. We had a great time and have really no complaints. When you go to Cuba you need to know that the people are great and very welcoming. You may not get the same service that you do in other places but they also do not have access to the resources. This is a four star resort and you definitely get that service. I would go back. Make sure you something to protect yourself from the flies. They can be bad at dusk. Overall excellent holiday.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- 2 a la carte dinners/week
- 24-hour snacks
- House wine with meals
- Unlimited local and selected international drinks
- Mini-bar (water, soft drinks and beer)
- Daily activities program
- Nightly entertainment
- Introduction to scuba diving in pool
- Dance lessons
- 358 rooms in several 2 storey buildings
- Restaurants including 2 a la carte (Italian and Mediterranean)
- Piano/Jazz bar
- Swimming pools
- Car and motorbike rental
- Babysitting service
- Beauty salon
- Gift shops
Junior Suite includes:
- Spacious accommodations
- 1 king or 2 twin beds
- satellite tv
- iron and ironing board
- safety deposit box
- bathroom with hair dryer
- balcony or terrace
Junior Suite Oceanview:
- same as above but with ocean view
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Melia Cayo Santa MariaCayo Santa Maria,Cuba
- Hotel Contacts
- Extra Info
Jardines del Rey Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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