Melia Las Dunas
- What's Included
- All Inclusive Features
We went to this resort with my family, including 3 kids under 6. We were placed on the kids' side obviously. Although we asked to be placed together, they couldn't comply. it was still fine as the buildings are close, even though the resort is huge, if you are on the same side of the resort, you don't have to go to far to the other rooms. The rooms were nice and clean, very spacious. nothing too modern or fancy but more than enough. The lobby and main area is really nice. There were no towels on the day we arrived but there were plenty the next day and the rest of the week. The beach had a red flag 3 out of the 7 days. The other days were yellow so we still managed to hit the waves. Otherwise the pool is very nice. We found the food to be quite good actually. Restaurant management could be better. the first night we arrived, there was a huge line at the restaurant (it opens at 7 PM). The employee at the door finally tells us to go inside but no one helps to find a table. And all this time, other guests arrive by the other entrance. So you kinda wait for nothing and noone is helping to find a place for you. I think that opening the restaurant a little bit earlier would help a lot with the overflow. So overall, the stay was great but there were a few hiccups at the restaurant.
We have been to Cuba 3 times before and realize you can't expect everything you have back home. That being said, we found the resort wonderful! It was a bit big, but we had block 2, which was pretty central. The pool was wonderful, the entertainment staff so hard working. I loved the morning stretching and Zumba and aquafit. The evenings were great. The buffet always had something delicious. Fresh cooked chicken or fish, and my favorite the banana flambe cooked right in front of your eyes! There was live music almost every evening that to me really embodied the Cuban culture. The entertainment team would lead dancing and it would be another Zumba class with live music! I loved it! The beach was gorgeous. The first day was still ocean and great snorkeling. The next few days were much windier with bigger waves. But I could just not get over the color of water. wow. The sand was eroding in many places and the beach was shrinking because of it, but it didn't bother me, there was always a place to sit. Weather was amazing our whole week except for the last day where we had some rain. The rooms were ok. I had issue with the shower, my mother in laws room had issue with toilet. But we were in Cuba and just lived with the little inconvenience for 1 week. No big deal. Also we did have to kill a whole bunch of mosquitoes the first day and a few after that. but again, not a big deal. We did the dolphin catamaran trip, which was great. The relaxing boat trip didn't travel too far, but they made it seem like it did. The dolphin show and experience were really special! then for 10cuc extra right on the spot my 9 year old daughter got to ride the dolphin and spend 5 more minutes with him all by herself. Very special. Sunwing was our provider from Calgary, and they had an issue the last day. We had to stay one whole extra day as our flight was delayed because of a cracked winshield in the plane. I was so happy we got to stay one more day for free - feel sorry for those on the other end stuck in freezing Calgary... Overall it was a good trip worth the money. We loved Cayo Santa Maria. Would love to come back again.
We travelled to Cuba for our family holiday beginning December 27, 2016 until January 3, 2017 at Melia Las Dunas, and our vacation was absolutely ruined due to the services provided throughout this resort . I was in such a big shock that i am still recovering from my vacation. When I returned from Cuba, I definitely made the decision of never returning back to this resort, NEVER! Even though i was familiar with the "Cuban standards" this was a complete HORROR. I would like to start of by stating that this vacation had been very stressful and unpleasant starting from the first day. Upon arrival to the hotel, we had 2 rooms requested. As we entered the rooms, we noticed the strong scent of mold right away. Having a daughter with severe allergies to mold, I quickly had to return to the lobby, tip the staff and made a request in changing rooms; we got denied due to no rooms being available. Also, there was no water throughout the whole resort!!! We were unable to wash our hand or go to the bathroom after such a long travel period. This was a horrifying start to our vacation. We had 4 people sleeping on one king sized bed, since no one was able to accommodate us with a decent normal room, as we expected, especially for the amount paid. Once we had dropped off our luggage we headed to the buffet. First off all, I would like to mention that on their website there must be 2 buffets available, meanwhile we realize that only one is open. For a resort this massive with 925 rooms, one buffet is definitely nowhere near enough to accommodate that many people. The buffet opened at 1pm, and we got there at 1:25 ready to have lunch after such a long travel period, but the lineup was endless, approximately a 45-50 minute wait. Once you receive a seat, it only got worse. The amount of food they put out is not even close to being enough for the people in the resort they have. Once you’re entering and starting to search for food I can firmly say there is completely no food that is eatable, especially for families travelling with a kid. Numerous staff put their hands in food, licked their hands and put their hands in the food we were “supposed” to eat. This is completely unacceptable. As I approached to the salad bar, there was nothing other than onions and green peppers. Once asking the staff to bring at least something, they declare they ran out. As I approach the pasta bar to feed my younger son, I notice they are mixing different pasta together which have complete different taste, and looked so uneatable. My daughter headed over to the grill section, waiting for 55 minutes in line with toxic air because the fan wasn’t working, she got a tiny piece of chicken which was half raw!!! It is completely uneatable at this buffet, and we were unable to find any food due to the limited amount for so many people! Once our server came to us, I asked for juice for my younger son and got told that they only serve pop. There was no juice anywhere on the resort!!! This was completely opposite of what you provided in the vacation brochure about this 4 star resort’s services. Well with empty stomachs and an upset mind, I decide to just leave and head over to the beach to at least enjoy that. Around 5:00pm we head back to only one of the usable room we have, and notice that the AC is completely broken and there was no water at all, meaning we are unable to shower. As a part of our stay, in the Sunwing brochure it states that all rooms are equipped with WORKING AC. I call the reception desk to state both of our problems, and they mention that no one has water and if there is no water the AC will not work!!! WHAT?!?! How were we unable to clean ourselves off after being on a sandy beach. We patiently waited, expecting that the water would hopefully come back within a few hours. There was still no water in the evening so we go to the lobby bar, requesting a few bottles of water, in an angry tone both staff say they don’t have, they can only serve us a glass of water if we thirsty, and that one bottle of water was put in every room per day, was per family. The one main point going through my mind at this point is how is the food prepared when there is completely no water on the property. At this point, one of our days has been wasted and completely non enjoyable. By the morning, there was still no water, we were unable to brush teeth, use the washroom and unable to shower and use the washroom. All the public washrooms were flooded.After several hours of stating my problem to the Sunwing representative, there was completely no change, so I had to get guest services involved as well. Due to no drinks available for younger children, the next day my son wake up with an severe allergy, his face was swollen after drinking pop. During breakfast, there was such a limited amount of dairy products that my young little son ended up being hungry. After long hours of arguments, by the afternoon we had finally all agreed upon getting switched over to Melia Cayo Santa Maria. Now one of my biggest concerns about this trip has to do with all of my families’ health. Around the 4th day of our vacation we started to noticed bites on our body. As the days progressed the bits continued and became extremely itchy. The first thing we did upon arrival back home, was to go to the closest walk in clinic.I think that this is completely UNACCEPTABLE! ! For people who are looking for a normal standard hotel, i would never recommend this resort; it is just complete opposite of normal. Especially for people who are travelling with children, please save yourself the trouble and tears and go to a different resort.
We visited Melia las dunas Jan 9-16 with our two older teenage kids.We read tons of reviews about las dunas , but decided to go anyways and judge for and see for ourselves.So...the food was horrible. We've been to Cuba before, and stayed at an Iberostar, and loved the food. For the families with small children there was no Canadian food at all. No attempt to accommodate young families. All we ate was omelettes and hotdogs for the 7 days. They're was no hot water to shower with, ever, and blood stains on the bathroom tiles.The entertainment for the adults was ok. Basically the same every night. Nothing overly exciting or new. I'd say this resort is about 3 star rating and we wouldn't go back.
Having spent three nights at this resort we came with great expectations but left disappointed. Bartenders, wait staff, house keepers and entertainment staff were all hardworking and exceptional. The problem is this is a large resort appearing to be divided between an activity (kids section) and a relaxation (adult?) section. In reality poorly behaved loud and clueless parents and kids over run the resort restaurants, pools and even bars..Amazing! With visitors from all over the world, American visitors may be dismayed to discover a management that permits smoking everywhere. Kids and smokers ruined a potentially good vacation site. This resort is maybe 2 stars on it's best day. It did not represent the rest of Cuba very favoriably.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch & dinner plus snacks
- A la carte dinner with reservations
- Unlimited domestic drinks 24 hours a day
- Tennis day & night
- Use of fitness centre
- Use of bicycles
- Ecological excursions
- Daily activities & nightly entertainment
- 925 rooms
- 4 a la carte (Seafood, International, Italian and Steakhouse)
- Snack bar
- Bars including, Pool bar
- Room service
- Fitness centre
- Spa (fee)
- Internet facilities (fee)
Standard Room includes:
- 1 king or 2 twin beds
- Satellite TV
- In-room safe
- Coffee maker
- Iron & ironing board
- Bathroom with tub, shower & hairdryer
- Balcony or terrace
- Maximum occupancy is 3 adults or 2 adults & 2 children
Standard Oceanview Room & Superior Room also available.
Kids Deal - One child under 13 stays and eats free. Date restrictions apply.
For the Kids - Baby Club (ages 0 to 3), Kids' Club (ages 4 to 8), Preteen Club (ages 9 to 13), Teen Club (ages 14 to 17), Wading pool, and Babysitting for a fee (subject to availability).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Special Occasions - Wedding and free Honeymoon packages are available. For more details, please inquire.
Resort Location Map
Melia Las DunasCayo Santa Maria,Cuba
- Hotel Contacts
- Extra Info
Cayo Santa Maria, Caibarien, Villa Clara Jardines del Rey, Villa Clara Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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