Melia Las Dunas
- What's Included
- All Inclusive Features
I was in Cuba last time 8 years ago and decided to give it last chance. I can't say that hotel was horrible, but was not good either.First of all it is huge and they say that they have cars driving around. Every time we needed a cart they were always "busy" to drive someone to the lobby with suit cases. When we needed to move suit cases, he waited for them for 40 min. We were a group of 8 adults and 8 kids. The distance was killing me with my 3 year old. From the beach to the nearest washroom you have to walk 500 m. Beach was great, but you have to get up early to get a spot in shade. And you walk on narrow bridge to get to the beach. So if 2 people are walking slowly you are just dragging behind. Very annoying. The had to be build at least 3 times wider.Swimming pool was clean but too small for such resort. On the days when it was too windy the pool got way too crowded. Beach towels are near the pool, but the walk from pool to the beach was 10 min. Very inconvenient.Everything was broken everywhere. Beach showers were broken, only one is working, so line up. Public washrooms: 4 cabins out of 8 are broken, so there is line up. Rooms were nice, but they didn't clean it well. In 11 days nobody dusted shelves. Food tasted good actually to my surprise, but line ups! Oh, god, they grill all good food, like fish and meat and you have to wait. And I didn't feel like waiting in lines, so I ate what was cooked (not a big variety). I think they save lots of money on it. Drinks were ok. Cocktails are pure sugar and the resort didn't carry any fresh lemon or limes.Service was great! Even comparing to Dominican good resorts the service in Cuba is better.Very good entertainment!By the way, we stayed in building 12 and you have to keep in mind that there is a big market plaza behind the resort on that side and several times a week they have disco till 2 am. I couldn't sleep, It is so loud.
Some improvements I noticed on my third trip here to Melia Las Dunas, there were waiters working at the adult pool (did not have this on my previous trips). Yes you can tip them but do not need to do it every single drink. A US$ or $2 at the end of your day or your drinking session should be enough. The waiter seemed happy enough when we offered our tips. In general I believe that people, Canadians anyway, are OVER tipping in Cuba out of some sense of guilt about how rich we are. There is a very good article on Trip Advisor saying just how much these tips are really worth in Cuba. Be reasonable people! Another improvement is that at the beach there are employees who will find beach chairs for you. So many people are reserving chairs that it was hard to find a chair unless you walked 10-15 minutes down the beach. So, the guys that help are great. Thank them but we did not tip because we came to Melia to enjoy the beach and we should not have to pay or tip to get a chair . The real solution is to enforce the rule that you must not reserve chairs with your towels. The adult pool was easy to get a seat esp. in the early part of the day. No noise at this pool and no kids are allowed, just ask the staff to enforce the rules and everyone can enjoy their vacation . Let's keep it that way. The drunken partying and blaring music at the pool takes place at the FAMILY side of the resort. Go figure! Another positive note, the Romantico restaurant was the best À la Carte for us because of the piano player. Well worth the evening we spent there. The Italian resto was just ok, there did not seem to be enough staff on to handle the customers maybe just a bad night. Had a struggle to get the wine refilled and be served our food. Over the resort if great and the only real improvements relate to the other tourists who can be inconsiderate. A lot of saving spots (at the show) and chairs at the beach which you should address by calling the manager. The dining hall is very noisy but next door is a darker and smaller room which is more intimate and quieter. The families stay away from there. All in all a good value holiday with perfect weather. Wine is drinkable, somewhat like the wine you buy in a box back home. The mojito bar was good. It is a pleasure just to watch the world go by, sitting in the lobby. Did a day trip to Santa Clara which was quite good, es. if you have any interest in Che Guevara. Santa Clara sightseeing is ALL CHE, ALL THE TIME! I got my Che t-shirt and am longing to return to Melia Las Dunas.
We just returned from a week long vacation at the Melia Las Dunas resort in Cayo Santa Maria. (March 17-24)We have been to Cuba 8 times and this was our second time visiting Santa Maria.We met up with family, who arrived the day before us and I emailed the resort to request that we be located near them and also a second floor room and they accommodated our request and put our rooms right beside each other. Thank-you very much to management for this, we really appreciated it. This resort is very nice. The grounds are well kept and attractive, the beach is gorgeous and the pools are great too. I love the huge, covered theater!When we checked it, we were welcomed warmly and a cart was ready to take us to our room. The staff member driving the cart gave us a little tour of the resort to let us know where things are, which we appreciated. Our room was in building 17, which was close to the family pool, the snack bar and one entrance of the beach. After we settled in, we were starving and ate at the snack bar. This become my favourite place to eat for lunch. The food was good and the service was fast and friendly. Unfortunately, the weather was not the best the week we were there so it kind of put us in a downer mood for the week. No fault of the resort but I feel like we would have had a better vacation had the weather been nicer. Our room was nice but outdated and a little tired but the maid did a good job cleaning it and our fridge was stocked daily, well except for one day, we were forgotten but we were given extra drinks after that. I think this resort would benefit by doing some upgrades, like fresh paint in the room and our TV was fuzzy as the cable was bad and our sink plug was stuck in and would not drain, we had to use a knife to pop it out. Also, the air conditioner needs an update. It worked but the fan was low and I think if it had been hotter out, then it may not have cooled the room comfortably. We didn't really find the staff was very friendly at this resort either. We ended up meeting a few who were great and went out of their way to be happy and kind, such as Carlos, Manual and Jorge from the buffet and Johnny who does the pasta at the buffet and the lovely lady who grills the pancakes at Breakfast but that's about it. One day, I stopped by the aqua bar by the family pool to get a drink before we headed to the beach and I waited while the young man served someone and then 2 other people came down and he completely ignored me and went to them first so i just grabbed my cup and went to the beach bar where I was served right away. My biggest complaints with this resort is that it's too big and busy. The lobby bar is not adequate to handle that many people in the evening, you're left standing there waiting for too long to get a drink. Breakfast was chaotic! It was crazy and hard to get a seat. We had to keep walking around and hover until we saw someone get up so we could get a seat. By the end of the week, we met Manuel, who always helped us get a table at breakfast, thank you Manuel! This place had the worst case of chairs being reserved around the pool, that I have ever seen! We would head down to breakfast around 8:30 each morning and i'm not kidding, every chair was reserved with a towel! There is even a sign advising guests to NOT do this but people are so selfish and inconsiderate. It should be first come, first serve!! Not, throw your towel down and then leave for half the day and not even use the chair! We paid just as much as you did to go on vacation, so why do you think you are entitled to a chair more than me? We only got to sit around the pool twice in the late afternoon because of this. And my last complaint, we were having a hard time finding chairs down at the beach and my mother-in-law, kindly asked one of the staff members down there to help us get chairs and he just sat there on the steps and gestured with his hands to "look around". We couldn't believe it! My husband ended up finding a nice staff member to help us, further down the beach. Back to being positive, the beach is gorgeous, most of the staff do work hard here and the food was very good, in fact the best food we've had in Cuba. The drinks were of good quality too, my husband was surprised he could get good bourbon. The evening shows were good and we had fun down at the Market party and loved the rock band!All-in-all, we had a nice vacation but I would not return only because it's just too big and busy for me. I like the smaller resorts where you get to know people and there's not over-crowding and huge lineups but if you like the larger resorts then you will like it here. OH, and we did NOT have any issues with water the whole week. It was always hot and the pressure was good. Best of luck and Happy vacation!
Loved our week at this resort. 8 adults in our group and never had any problems getting seats in the lobby, buffets, sports bar, beach or any where. Pool same as every resort, people reserving chairs with towels but still found available ones anyway. Food plentiful and pretty good, lots of fresh fruit and fish everyday. Room in building34 was clean (never saw a bug all week) comfortable king size bed, and maid service was good. Never had a problem getting clean towels however no facecloths and couple of days no bath mat either.Mini bar stocked every day 3 beer, 3 pop and large bottle of water. T.V has a surprising amount of English channels. Never had a single water problem on the family side of the resort. Couple on adult side had a couple of water loss issues.Lots of great staff in restaurants and bars, bartenders work really hard non Stop for hours on end. Best mojitos are found at beach bar. Beach area huge, lots of loungers and palapas. Lots of hobie cat catamarans available for rides. Great paninis at beach grill.You can exchange money at lobby front desk or bank located in lobby as well. 1 peso bills sometimes hard to get but we thought ahead and brought American 1's with us for tipping.No clocks anywhere on resort so bring a watch or small alarm clock for your room.Seafood ala carte served excellent grilled lobster. Beer garden/sports bar nice place for a burger.Entertainment wasn't consistent but what we saw was ok. Liked the music and dancing in the courtyard. Sax and violin on the beach was a nice touch.Markets don't have much for souvenirs but good excuse to take a vintage car taxi trip or a tour on the double decker bus.90 minute ride from airport but you get to see a lot of interesting small villages and roads full of unusual vehicles.. Our guide on the us gave us lots of information and pointed out all the highlights along the trip.Yes we did see a couple of areas that looked like garbage dumping grounds but bus was very clean. No locals live on Cato Santa Maria nor are there any town so visit. Only resorts here. Causeway i believe is 48 km long, and you will need to book a our or take a taxi if you want to return across during your stay. Lots of tour choices. Dolphin attraction minutes from resort. Huge resort, lots of walking. If mobility an issue ask for room close to lobby. Most amenities are situated central. 2 couples in our group requested room changes and were granted no problem.Phones available to make calls home 1.70 pesos per minute and internet is 1.5 pesos for one consecutive hour. Wifi available but sparatic. Stores do not sell a lot other than cigars and alcohol. Electricity is 220 volts.if you look around yes you will see things that need repair or replacing for sure.Definitely not 5 star but nice resort and great beach vacation.Will definitely return to this resort in the future.
My 13 year old daughter, my sister and my 70 year old aunt came to MLD to celebrate my aunt's 70th birthday. We stayed March 19 to 26. We travelled on Sunwing and the flight was an hour delay which was fine. On the way back, we got in 1 hour early which was fantastic. This was my first visit to Cuba and looking at previous reviews, was expecting not the greatest holiday but it was the best for the price we paid. Having travelled to other resorts on other islands, I heard Cuba had beautiful beaches (very true) but not great food. I loved the buffets (breakfast, lunch, dinner) here so that if you wanted fresh cooked foods like omelettes, crepes/pancakes, stir fries, pasta, grilled fish, chicken, steak, it was all available. One item I wished they had more of was different green salads. One lunch or dinner, I found they had someone preparing fresh Caesar salad which I wish they did more often. There was also a lot of variety of simmering products. We didn't really like the a la carte restaurants for lack of variety and at times taste. It would have been nice to have a coffee or tea after dinner in the restaurants. The Romantic restaurant was nice as it had live piano music and even saxophone. We stayed in Building 33 which was perfect for my elderly aunt who has mobility issues. We did email previously to going to ask for a central location. This was perfect. Myelin was our maid and she was great! We were on the bottom floor and yes, I did find 3 beetles in our room in separate occasions which I guess is expected. My sister in her room (3312) found a lot more little bugs which was really bothersome for her. Maybe something needs to be done in this room. We had no water issues at all. Entertainment was great. Always something going on. Cuban Day was my favourite. The dancers were great and we especially liked Carlos who was fun to be around. We mainly went to the beach and the sound of breaking waves is something I can never get enough of. Yellow (caution) flag was out but my daughter still enjoyed herself in the waves. We brought an inflatable noodle which was helpful to stay buoyant. I would suggest bring sand toys. Most of the staff was pleasant and friendly. Definitely tip a peso to get faster service but the staff works very hard and I didn't mind tipping at all. Overall, I liked this resort and would even go back as I know what to expect. The price was reasonable and as long your not expecting a 5 star plus resort, you will be happy.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch & dinner plus snacks
- A la carte dinner with reservations
- Unlimited domestic drinks 24 hours a day
- Tennis day & night
- Use of fitness centre
- Use of bicycles
- Ecological excursions
- Daily activities & nightly entertainment
- 925 rooms
- 4 a la carte (Seafood, International, Italian and Steakhouse)
- Snack bar
- Bars including, Pool bar
- Room service
- Fitness centre
- Spa (fee)
- Internet facilities (fee)
Standard Room includes:
- 1 king or 2 twin beds
- Satellite TV
- In-room safe
- Coffee maker
- Iron & ironing board
- Bathroom with tub, shower & hairdryer
- Balcony or terrace
- Maximum occupancy is 3 adults or 2 adults & 2 children
Standard Oceanview Room & Superior Room also available.
Kids Deal - One child under 13 stays and eats free. Date restrictions apply.
For the Kids - Baby Club (ages 0 to 3), Kids' Club (ages 4 to 8), Preteen Club (ages 9 to 13), Teen Club (ages 14 to 17), Wading pool, and Babysitting for a fee (subject to availability).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Special Occasions - Wedding and free Honeymoon packages are available. For more details, please inquire.
Resort Location Map
Melia Las DunasCayo Santa Maria,Cuba
- Hotel Contacts
- Extra Info
Cayo Santa Maria, Caibarien, Villa Clara Jardines del Rey, Villa Clara Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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