Melia Las Dunas
- What's Included
- All Inclusive Features
Having spent three nights at this resort we came with great expectations but left disappointed. Bartenders, wait staff, house keepers and entertainment staff were all hardworking and exceptional. The problem is this is a large resort appearing to be divided between an activity (kids section) and a relaxation (adult?) section. In reality poorly behaved loud and clueless parents and kids over run the resort restaurants, pools and even bars..Amazing! With visitors from all over the world, American visitors may be dismayed to discover a management that permits smoking everywhere. Kids and smokers ruined a potentially good vacation site. This resort is maybe 2 stars on it's best day. It did not represent the rest of Cuba very favoriably.
I visited the Melia Las Dunas for the 2nd time in 3 years, and I was not disappointed. The resort is beautiful, and the people that work there are amazing. I visited with two friends, and we were all treated very well…from the lobby, to the beach, the restaurants, and everything in between. We enjoyed all of the restaurants with one exception…the Romantic. A lot of hype, but really disappointing. The cleaning service was awesome…no issues at all. The gentlemen restocking my mini bar left my room door open two days in a row (it had to be slammed pretty hard to catch)…but customer service sent someone to fix the problem with the door quite quickly once it was reported. Made some good friends, and had a lot of laughs. Belkys at the beach bar was very good to us…along with Miguel. Sandra and Lizandra with customer service treated us very well…and a big shout out to my good friend Maria-Elena (wedding coordinator), such a sweet lady! I will definitely visit this resort again!
Holiday from Jan 7th -12th. Rooms are in need of some repair. Toilet didn't work, 110 plug broken. Called numerous times to have it repaired. No luck.Food has gotten worst, but always found something to eat, (Starch can't go wrong). Friends that we travelled with all got sick from the food. We were fine. They ran out of what the kids wanted (French Fries). Only had them 2 days of the 7 days we were at the hotel. Also ran out of ice every day.....kinda strange.Entertainment was great, especially there new house band. Check them out. Staff great as always. Never seen the manager around. Overall for us, great time and will return. PS..Kids Pool awesome. Could leave your kids with them all day 9-5pm(we didn't) Friends did. If you wanted to do an excursion without your kids.
My second trip to Cuba, this is really a big hotel with 75 buildings with rooms. At the beginning they give us a room at 26 building, but in the second day, I changed for 74 because inside the 2611 the water was some like a ½ inch at the entrance due a storm, and the water came under the door inside. The bathroom faucet flowing with high pressure… So they change us for the 7411. Nothing to say, a room at first floor near pool. This is one of the quieter hotels I have ever seen, even at the pool was quiet, they have 2 big pool, one of them relaxing pool, at the other one they try to send the family with children.Food was good, a la carte resto nice all three, I see a lot of bad reviews for the food, I highly recommend to those persons to eat downtown Montreal and pay the same price…The beach is gorgeous, withe sand, but we have some big waves, windy all the time.So, generally was good, but in my opinion, not 4.5 stars.
I booked this trip thru " Sell Off Vacations" and chose To go to Cuba more for the people and gorgeous beaches they are known for. I already knew that the food was not going to be up to par but that was okay . However, I experienced filthy rooms with pillow cases that were black and heavily soiled. I reported this to the " Sales Manager" and actually showed it to him. I regret not taking a pix of it but quite frankly , the manager seemed more upset that that I took off the pillow covers. U see according to the maids, all the pillow cases are dirty unless u have luxury room. My first night started off with the closet wall falling on me and huge cockroachs the size of my middle finger running around...The sink and bathroom were clogged and stained sheets . I phoned the front desk and the front desk said" what do u want me to do about it?"... " we will try and fix it tomorrow."... No one ever came to fix anything and every pillow I checked was always stained and dirty. A couple of times maids told me that there is only one washer and dryer and that we have to use sheets for pillow covers cause towels are still to be washed. They don't use bleach or is there any smell of freshness cause towels their " supposed " clean towels still have food stuck to them. If u don't watch housekeeping, they will not clean ur room properly and u have to show them money if u want it cleaned half descent... One night when it rained , water went under my door and nearly flooded my room and I had to use my clothes to stop room from flooding... Rooms are dirty and filthy and the " maids chambers " are scary and gross to look at and most of the time u find them smoking in there...One other couple with a child experienced bed bugs and took pics of the bugs. The man had bites from his ankles , all the way up his legs, buttocks and back... They refused to give him a room to the last night... Yes the food was. It good but I expected that and cannot complain about what I knew before I went there. The bars and restaurants all expect tips ( surprisingly!?)... So, if u decide to go to Cuba... Do not even think about this resort. It will depress u like it did with all of us Canadians.!!! Management at"Melia".. couldn't care less, and once ure on this resort, ur stuck there!!! What a horrific trip!!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch & dinner plus snacks
- A la carte dinner with reservations
- Unlimited domestic drinks 24 hours a day
- Tennis day & night
- Use of fitness centre
- Use of bicycles
- Ecological excursions
- Daily activities & nightly entertainment
- 925 rooms
- 4 a la carte (Seafood, International, Italian and Steakhouse)
- Snack bar
- Bars including, Pool bar
- Room service
- Fitness centre
- Spa (fee)
- Internet facilities (fee)
Standard Room includes:
- 1 king or 2 twin beds
- Satellite TV
- In-room safe
- Coffee maker
- Iron & ironing board
- Bathroom with tub, shower & hairdryer
- Balcony or terrace
- Maximum occupancy is 3 adults or 2 adults & 2 children
Standard Oceanview Room & Superior Room also available.
Kids Deal - One child under 13 stays and eats free. Date restrictions apply.
For the Kids - Baby Club (ages 0 to 3), Kids' Club (ages 4 to 8), Preteen Club (ages 9 to 13), Teen Club (ages 14 to 17), Wading pool, and Babysitting for a fee (subject to availability).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Special Occasions - Wedding and free Honeymoon packages are available. For more details, please inquire.
Resort Location Map
Melia Las DunasCayo Santa Maria,Cuba
- Hotel Contacts
- Extra Info
Cayo Santa Maria, Caibarien, Villa Clara Jardines del Rey, Villa Clara Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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