Melia Las Dunas
- What's Included
- All Inclusive Features
I travelled to this resort November 5-12, 2016 with my family as well as another family. I am deeply disappointed with Sunwing vacation as they lost my bag and it was almost 48 hours before it was found. In the meantime we were issued 50 Cuban pesos to purchase items, however, for anyone who has been to Cuba you know how hard it is to do that. When we arrived at the hotel we were given a room on the found floor even though I specifically requested anything but. Our friends who did not request anything got a second floor room which makes me think that no one bothers reading special requests.The room was ok, typical for Cuba but I will say that the towels were changes daily and the minibar was restocked. The food was not bad, they had many choices for sea food and it was never an issue to find something good to eat. We only ate at the pizzeria a la carte and I found it to be good. The beach is amazing, we did have some high waves the first couple of days but overall we spent most of our daytime there. The pools are ok, I found the water to be colder in the pool than the ocean and we did not spend too much time by the pools. When we did go it was not an issue to find loungers. We were also able to find good spots on the beach every day no matter what time we got there.My biggest issue with this resort was the reception staff, in particular Yadira. She was not helpful whenever anyone asked anything. On our last day we were told we could call the reception to get help with our bags upon check out. After repeatedly calling the reception we just took our bags ourselves. When I spoke to Yadira she just looked at me blankly and did not even offer an apology, This is I assume because after we checked out and were waiting for the bus to the airport I repeatedly saw the reception desk phone ring and she would pick up the receiver and put it back down. It wasn't that she was busy with anything. I guess she just did not want to work. Overall, this hotel is good, again I say for Cuban standards and if the price was right I would consider returning there.
We wanted to try a different area of Cuba so decided to visit this resort for 10 days.What an experience it was.NO HOT WATER FOR 5 DAYS; and no explanation as to why until we went and asked our Sunwing rep where we learned the boiler had to be replaced.We lower our expectations of food when we are in Cuba and we rarely have any complaints. But this time I ate at the buffet and I could not tell you what it was I ate.Whatever it was it was the same everyday. After talking to our Sunwing rep again about it she gave us extra A LA Carte's so we did not have to have dinner at the Buffet .Lunch was best at the restraint by the beach. The grounds are very nice and the Adult pool was very quite and relaxing. We spent a lot of time here as the wind blew the whole time we were there and the Red flag was out most of the time. The best drinks were made by the Bar at the beach. The rest need a lesson in consistencey of drinks.I cannot in all good conscience recommend this resort, until they spend some time and money on updates.
We are a group that has been travelling to Cuba for the past six years (this is my eighth time in Cuba). Our group consists of 20 to 33 guests aged from 12 to 83 years of age. We have always stayed in Veradero but this year we decided to venture to Santa Clara.Melia Las Dunas was highly recommended. This hotel has beautiful landscaping, the rooms are relatively clean – it is an older hotel.It is true that the ocean is much nicer in Santa Clara (compared to Veradero) but the beach itself for this hotel is very small and all guests are in a very tight spot (you do not have privacy or better you do not have any “personal space” – you’re that close to the other guests.Be careful with the volleyball area – a lot of burrs that get stuck to your feet and the ball (which in turn gets stuck to your hands).Entertainment crew are great and for the most part staff in all areas are friendly. The gardeners are extremely friendly.It is an island so you are limited to doing things (excursions I found were pricier than Veradero). You can leave the resort on a double decker bus ($2 CUC per ride – there’s no get on get off service) but it is a very small market you go to). The disco was not opened every night – just the bars.One thing I did note at this hotel was that “tips” are not expected – they are appreciated.Unfortunately, we were tainted by a series of events which has deterred us from ever recommending this hotel:Group #1 (seven guests), arrived November 15th, 2016Group #2 (14 guests), arrived November 18th, 2016Here is a detailing of events which occurred during our stay:• Guests were assigned to three separate buildings [buildings #69, #18 and #10 (neither of them within close-proximity and rooms were both on 2nd and 1st floors)];• special request to have all rooms together (same building) and second floor rooms only was provided;• November 15th and November 16th, 2016, cold water in rooms (no hot water);• Group #1 advised front desk: “problem is being worked on”;• Group #2 (four guests assigned to building #18 and ten guests assigned to building #10);• At check-in arrival, no members of our group of 14 were advised that the hotel had been experiencing problems;• Buildings #10 and #18 had NO water upon arrival;• Buildings #10 and #18 had NO functioning telephones;• Group #2 met with Group #1 in lobby after check-in whereby Group #1 advised the following:• Group #1 had been WITHOUT water for 1 ½ days (“entire hotel had no water”) since late November 17th, 2016;• Group #1 had been without electricity for the better part of the day on November 18th, 2016;• Front desk was advised that buildings #69, #18 and #10 had NO water and buildings #10 and #18 had no functioning telephones”:• Front desk assured us that the problem was being worked on and the hotel would have water by the next morning;• Toilets could not be flushed and therefore all communal locations were absolutely filthy and disgusting with accumulated waste;• November 19th, 2016 a.m. we addressed our concerns to the Sunwing Representative who confirmed that the entire Melia Las Dunas Hotel had experienced a boiler breakdown and the issue was being resolved;• November 19th, 2016 late a.m. – only cold water was running in all buildings;• Advised by guest services and front desk that hot water should be available by the evening;• November 19th, 2016 – 6pm – still NO hot water – guests did not shower;• November 19th, 2016 – dinner at the Cuban A La Carte (at the request of the Buffet Personnel as the Buffet restaurant was full and the Cuban A La Carte was empty);• One guest removed a piece of broken glass from inside his mouth; When the server was notified, she consulted the kitchen staff and returned with an apology but staff stated that they could not be sure how this happened – guest was offered a bottle of rum as compensation (guest declined);• November 19th, 2016 at 9:30pm – guest services was advised that there was no hot water:• “problem is being worked on and would have hot water by the next morning”;• November 20th, 2016 a.m. – no hot water and phones still not working in buildings #18 and #10; advised both guest services AND front desk:• Front desk: “aware of the telephone problem for a couple of months, it’s being worked on”; and “hot water was already in other buildings we should have hot water by the afternoon”;• Guest services: “apologized and confirmed that hot water would be available to all guests by the evening”;• November 21st, 2016 – a.m., toilet in room #6925 and #6911 ceased working, advised front desk “would have maintenance fix right away”;• P.M. – another call was placed (no one came);• We fixed the toilet in #6925 ourselves;• #6911 guest used outside toilet for the remainder of the week;• November 21st, 2016 p.m., building #69 receives hot water; Buildings #10 and #18, NO hot water, phones still do not work;• November 22nd, 2016 a.m. – front desk advised again about buildings #10 and #18;• “they understand our frustration but there is nothing they can do – the phones will not be operating in these buildings” and “they just spoke with management and were assured that the hot water problem would be resolved within the hour”;• November 22nd, 2016 6pm – NO hot water in buildings #10 and #18;• November 22nd, 2016 7pm – had dinner at Brushetteria A La Carte:• All food was burnt (this is not an exaggeration);• One guest did not receive any food and after a two hour wait, left the restaurant;• At no time did staff apologize;• November 22nd, 2016 p.m., three of our guests approached guest services and requested to speak with the general manager “Laurent Labal”;• Representative from guest services called many locations in search for Laurent Labal and was then advised that Laurent was unavailable to meet with us that evening but assured us that he made an appointment for 9:30am the next morning with Laurent to meet us;• Representative offered our guests the option to move rooms; This offer was declined as it was very late in the evening, and we only had two full days remaining; We requested two rooms be made available to us so that we may shower with hot water in those rooms (two rooms for 14 guests to share) – Representative said that we could request this to Laurent;• November 22nd, 2016 p.m. – an 83 year old guest asked that a bell boy take her to her room (building #18), the bell boy stated that the shuttle cart was out of service;• Her son walked her to her room and upon his return (approximately 15 minutes later) the bell boy was loading a pilot and his crew into the shuttle cart – when confronted, the bell boy merely shrugged his shoulders and smiled;• November 23rd, 2016 at 9:30am., we were advised that Laurent Labal was not aware of any appointment and would not be meeting with us “this is not possible”;• Judith “manager of customer service” advised us of the following: New rooms could be assigned to our guests; They would NOT accommodate our group with having two rooms available for showers; They would be shutting down buildings #18 and #10 after our vacation (as these buildings were out of commission); There were no apologies from Judith pertaining to our experience; There was nothing else Judith could do;• Upon a further request of late check-out, Judith reluctantly verbally agreed to our guests checking out at 3pm and then agreed to 5:30pm but advised us that we would have to go to the front desk on November 25th (day of check out) to have our keys reprogrammed – but assured us that notes would be made for all rooms (when I tried to give her all room numbers Judith stated it would not be necessary as they would look it up on their system);• November 24th, 2016 –guests in building #69 and #18 receive one bottle of rum PER room;• November 25th, 2016 at 9am I arrived at the Front Desk:• No notes for any of the room numbers were on the system;• Check-out personnel did not want to extend late-check out;• Judith was called and advised me that we could not have late check-outs but as a courtesy would only give us to 3pm;• I advised Judith that the situation was absolutely unacceptable and disgusting from a customer service stand point; Judith insisted that I understand that housekeeping only worked until 5pm and 5:30pm check-out was not possible;• After assuring Judith that I would NOT accept her retracting what was discussed and agreed upon, Judith advised that: Guests in building #69 would have check out at 3pm because they had received hot water for the last few days; Guests in buildings #10 and #18 “as a courtesy and complimentary” could check-out at 5:30pm; Assured me that notes had been made and that there would be no further problems;• When other guests arrived to have their keys reprogrammed, – ALL of them were advised that a $7 CUC PER HOUR would be charged for each room; Yet another trip to the front desk had to be made to sort out the problem;• Since building numbers 10 and 18 had no phone service, we requested that the front desk reserve a few bell boys for luggage pick up at 5:30pm; Front desk directed as to the “manager” of the bell boy service; The “manager” stated that they did not take reservations and it didn’t matter that we didn’t have phones – we were to take our suitcases outside and wait on the “pathway” for a shuttle cart; I tried to explain that we were a group of 21, the manager said “don’t worry”; I went back to the front desk, whereby they laughed and said that the manager was leaving at 3pm and that was why he didn’t want to make a reservation; Front desk then noted our building numbers and assured us that we would have bell boy service (we did);Another observation made by four guests in our group – dishes (cups, saucers, spoons) in the bar area were placed in a sink of water and retrieved as needed (meaning that they were not washed but wiped with a cloth before serving it to the next guest) – this not only is absolutely disgusting but dangerous.Housekeeping in building #18 did not replenish toilet paper.I’m sure from the above details, you can imagine how frustrated our group was by the end of the week. We are aware that the star ratings of hotels in countries such as Cuba and The Dominican Republic do not share the same conditions / definitions of that of our country’s star ratings, but let me assure you that we have spent enough time vacationing in Cuba and The Domenic Republic to know what is and is not acceptable.We don’t complain about “food” as everyone’s tastes are different and who can control the weather? We tend to overlook many things in Cuba (lack of communication, certain “timely” promises”, etc). We, do, however, expect that when we go on vacation that rooms are clean and there’s hot water to shower in and running toilets. Even half day without electricity is acceptable (although we have never experienced this).
Well, trip advisor reviewers and seekers, you all obviously know that my husband and I love Melia Las Dunas - and once again, we had a fabulous vacation!!! We were there from October 20 to November 3, 2016. We saw several noticeable changes at the resort overall; the grounds were prettier and tidier. We recall some concerns about the lighting along the walkways - the entire resort was being retrofitted with new light posts and the illumination was so much brighter. We never had a problem with the former lighting - it was more in keeping with a tropical look, but if it made the people happy, hats off to Melia! The reviews do help in keeping the owners and management abreast of the overall operations of the resort. And I will keep them coming!!!!We were VIPs and our room was absolutely stunning...we were in Block 28. The hallways and stairwells were immaculately kept and so was our room. Our housekeeping staff - Luis and Carlos - thank you for the personal touch every day for 14 days. We enjoyed our animals and what you did with our caps and sunglasses!!! Water was always provided and no day was ever missed.It was nice to see the staff we met two years ago when we stayed for the first time and we would be remiss if we did not give these hard-working individuals a shout-out and a thank you - Sandy who serves in the buffet dining room; an absolute gentleman and certainly a hard-worker. His attention to his guests was top notch!! Sandy, just a comment from us - we are confident you will go far in life! Keep up the excellent English. Again in the buffet dining room - Jorge Luis, you are a scholar and a gentleman. A hard-worker and again so very attentive to us. We had the pleasure of being taken care of by Guillermo. He normally worked at the Beer Garden, but much to our pleasure and surprise, we were his guests for a couple of evenings and lunches. What was so nice was that he remembered us as well!! You are a true gentleman Guillermo. It makes you feel quite special. We understand that it is all part of the customer service, but to remember guests out of so many hundreds that go to the resort, it really is nice. Neisy, it was nice to see you again as well! And Osbel, thank you for your hospitality and attentiveness at the lobby bar! Your Cuban coffees are outstanding...again. Yedira, thank you again, Elizabeth, it was wonderful to see you too!!! It was unfortunate that we were treated quite shabbily by one of the individuals in the dining room. We met him two years ago and saw him every time we and our family vacationed at Las Dunas. However, we discovered that with a new position and title, also came greed and my husband was offended by this person. All I will say is that I hope that this individual has learned something by this incident. He lost good people because of his greed and we will never seek him out again.The house bands were out of this world...again and we danced every night! There is always a party at Las Dunas and please do not stop giving us what we love! We came to know some of the animation staff and wonderful individuals! Teo, we hope to see you next year. Cuba Day is a real treat...it takes us back to the cultures and traditions of the wonderful people of Cuba!! We missed the bicycle taxi this year...maybe next year eh??Our VIP dinner was so special and we are so happy to have received our photo from that evening. We were greeted by Laurent with a glass of champagne and the rest of the evening was magical. Thank you Laurent and I must mention Sandra. After we booked, I communicated with this beautiful young lady and the requests we had, were taken care of with a personal touch. Thank you Sandra...from the bottom of our hearts!!!Well, what can we say about the beach? We can appreciate that the time of the year made a difference, but Cayo Santa Maria is and always will be breathtaking. It always tends to take my breath away on our first day. I just stand on the shore and admire the spectacular view! Please do not ever change this!!I believe I have come to the end of my review, but not the end of our vacations in Las Dunas. I believe our family will be travelling next year...again as well! Thank you again for the wonderful stay!
Just returned from a 2 week stay at the resort where my daughter's wedding was held. The wedding planner Maria Helena was great and the preparation, ceremony cocktail and dinner were perfect.Now for the resort part, It is quite a big resort and very spread out, so plan on walking quite a bit. The rooms were great, we were in the 03 block which was quite convenient to the family pool, but the beach is at least a 5 minute walk. The beach is nice with plenty Palapas for everyone. The lifeguards do a good job of keeping everyone safe. It was quite windy while we were there and only had a green flag a few times. Saw a few jellyfish on the first days but they seemed to disappear the 2nd week. The buffet close to the lobby is VERY noisy, the food, is plentiful with a lot of selection, but unless you have something prepared everything is cold. Breakfasts are the best, we always had the buffet breakfast at the Cuban restaurant which was quiet and comfortable.There are quite a few ''a la carte'' restaurants. The ones worth mentioning are the Cuban, Asian and Pizzeria.There is a lot of entertainment for everyone.Special thanks to the staff at the Mini Club, they were all GREAT!!!The overall service everywhere on the resort is excellent.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch & dinner plus snacks
- A la carte dinner with reservations
- Unlimited domestic drinks 24 hours a day
- Tennis day & night
- Use of fitness centre
- Use of bicycles
- Ecological excursions
- Daily activities & nightly entertainment
- 925 rooms
- 4 a la carte (Seafood, International, Italian and Steakhouse)
- Snack bar
- Bars including, Pool bar
- Room service
- Fitness centre
- Spa (fee)
- Internet facilities (fee)
Standard Room includes:
- 1 king or 2 twin beds
- Satellite TV
- In-room safe
- Coffee maker
- Iron & ironing board
- Bathroom with tub, shower & hairdryer
- Balcony or terrace
- Maximum occupancy is 3 adults or 2 adults & 2 children
Standard Oceanview Room & Superior Room also available.
Kids Deal - One child under 13 stays and eats free. Date restrictions apply.
For the Kids - Baby Club (ages 0 to 3), Kids' Club (ages 4 to 8), Preteen Club (ages 9 to 13), Teen Club (ages 14 to 17), Wading pool, and Babysitting for a fee (subject to availability).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Special Occasions - Wedding and free Honeymoon packages are available. For more details, please inquire.
Resort Location Map
Melia Las DunasCayo Santa Maria,Cuba
- Hotel Contacts
- Extra Info
Cayo Santa Maria, Caibarien, Villa Clara Jardines del Rey, Villa Clara Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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