Melia Las Dunas
- What's Included
- All Inclusive Features
I went to cuba for 1st time n have to admit this hotel ppl are so nice and repect ful. I loved every staff n made so many friends. Especially Gretter linet lopez carlos the guy at customer service.i recommend visit them.love n miss u all...
Overall, everything was good. I’m not too picky about the food, bed, beach, etc. As long as hotel staff show me respects that I’m happy. We understand how tough the Cuban people make their livings that their average monthly salary is only $15 CAD. We tried to give as generous as possible to the people like we gave them gifts and money to help their family. Some servers like us so much that they gave us lobster dinner when no one had and gifts to take home to appreciate us. They made us felt like family that I was amazed how friendly they were. One day I gave out all my CUC money and I didn’t leave a tip in my room and I heard the pounding on my door when I came back. When I opened the door, the house keeper rush into my room without my permission to demand her tip. I told her to come back later because I was half naked with a towel but she refuse to leave until she gets her tip. She was the ruddiest house keeper at Melia Dundas. On our last days, the buffet staffs really nice to us that they want to continue their friendship with us to gets our emails. When we were back home, they tried everything they can to manipulate us to ask for money to transfer to their bank account by tell us sad family stories and one guy even ask us to buy him laptops which is against the law in Cuba. When we were leaving, the hotel staffs ask us to give them everything we had like shirts, shoes, snorkel gear, sunglasses, hats, etc. We learn our lessons that don’t get too close with the hotel staffs in Cuba because once they feel we are friends and they’ll get aggressive that they’ll demand as many things as possible and it’s really hard to say “No” when we’re friends. This is what I noticed every time we go to Cuba, the staff will try everything they can to make friends with us (super friendly, hugs, kisses) and they always wants to know when is our last day. When that day come, they ask for everything whatever we can give them and you’ll be working for them 24/7. The more friends you make, the more jobs you do for them that your vacation will feel like work. Especially at night, they’ll be asking you to get them few glasses of beer, hamburgers, pizza, etc. You go to the buffet to act like you have eating disorder that you need takeout food to your room but actually the food is for the hotel staffs. Sometimes we bring a big bag, hiding bunch of food and sneak out without being seen like a thief. It’s a lot of work after a while. Every time I ate, I have to pack food for somebody else or they’re going to say. “where’s my food, where’s my food?” Sometimes being too nice or too generous will create problems in Cuba. There were one incident but it wasn’t the hotel fault. We paid $500 for deep sea fishing from the hotel tour organize by Sunwing. The captain didn’t let us fish that he did the fishing for us which wasn’t the agreement, and his boat were leaking gas made my friend throw up all day, the agreement was $500 for 5 hours but we only got 2 hours because the captain caught us 3 fish but he throw the fish back to the ocean. Their reason were Canadian have allergy to our fish that we can’t keep them. The whole fishing trip by Sunwing was a scam. We ask for refund and the Sunwing tour representative fight with us to deny our refund. Overall, everything was okay except for the sunwing fishing tour and house keeper.
Returned to the Las Dunas for our sons 19th birthday, knowing what to expect having already traveled there as a couple in 2014.I would like to start by saying we chose this location as we travelled with 4 18 and 19 year old kids/boys/men. :) the Mother in me didn't want them to have an option of traveling outside of the resort.... In hind site,perhaps the 24 hour beer garden was not the way to go lol.My husband I chose to upgrade as it came with more a la carte options and a late check out. The Boys had standard rooms. Because we had been before, we noticed a huge change in the beach. There has been a lot of erosion over the last few years.... unfortunately due to the erosion, and the crappy weather, the beach was not accessible a couple of days. In 2014 there were lots of palapas on the beach and now they are located almost on a "cliff"... not a fault of the hotel. Needless to say, it was more of a pool vacation. Oh well, still a vacation :). The buffets were just as bad as we remembered..not great.... the a la carts were all very good.... the beer garden was a hit and a miss, but the deep fried shrimp were very good. If you are able to upgrade, do. There was a big difference in the amenities and the comfort of the rooms. The regular coffee is still really good. Unfortunately, I was looking forward to an evening 'specialty' coffee.... not even close,to the previous visit. Oh well..... still a vacation. Would we return? No. Having said that, the kids/boys/men had an amazing time. :) and that's what counts. Look for a really good deal before you book.
I have visited Melia las dunas for the second time in one year, simply because my first visit was excellent and therefore i wanted to double the experience....however....1.check in was fast 2. the beach was fantastic- white sand, turqouise water- but they removed ALL SHADED areas (in august last year there were at least 50 shaded areas thias time only 5. So we had to wake up at 7.00 am (on vacation) to go and to "book" the shaded areas- i have two small kids) so that no one would burn under the scorching sun.Also, last time there was at least 30 meters of sand toward the ocean this time- 5m.Ocean came too close.3.Drinks at the beach bars OK- they will give you everything you want fast, but no one will BRING them to you- understandable for a 3 star hotel not for the 4.5 star ut ok- i do not drink.4. anti misquote de fumigation in august was DAILY - now only once and only where they thought the mosquito lived5. yes there is a nurse on site for jelly fish bites- i saw her working on two cases6. yes there are small brown spotted jelly fish swimming 20-30 sm above ground -if you use gogles you can avoid them7. the snack bar at the beach - infested with flies, i am nt picky but that was it.and they only have 3 choices of food plus no fries8. every evening live music, kids show,just show - so quite ok9. last year they brought souvenir vendors - this time no vendors at all only cigars and rom and they had cuan model- nice pretty sexy girls and boys displaying local dresses by local designer10.restaurants a la cartpizza pizza iz outdoors- flies, hot,not worth itasian - very gooditalian - god but not very good food selection last year was beterbuffet daily:12-3.00 pm if you arrive 50 min after the start forget about shrimps and good quality fish - no refil by the hotel7-10.00 dinner same thing also forget about sweetsI have found a FISH HOOK in my CHICKEN- shown to the guy who was making stakes- he wa surpised too and thrown it awayhotel does not repair obvious brocken things, last year there were swings for kids- that broke in august, I reported it to hotel - until now no repairs.last year room- considentally my friends stayed in the same room too had broken bar doors,not closing fully toilet door - still same story :)TAXI:Taxi drivers are cheats:lets say you want to go to dolphi show- it cost you from hotel 5$ , you would assume it would cost you 5% to go back???no way!!!!! - because dolphin show is in the middle of nowwhere it will cost you 104 to go back... so low...I don't mind payin 10 each way but try to make some bucks that low????CUBAN TIME -it is upsetting..you really cannot follow their schedule if the bus is supposed to arrive at 10.30 and you are there at 10.25 you will be surpised to know that it had already left or it is late by 45 min-nice?what else? hotel basically is 3 star hotel - quality deteriorated -simly beacause I had a chance to compare the best quality they were offering and now this.I am happy about front desk- nice guys kepp their promises and deserve their pay, I am nothappy abut service guys- thei take their sweet cuban time to do anything importantAll in all if you visit - visit with open mind - the beach is great, the food yopu will not starve (but after 8th day I wanted to eat something else)grab 60C suncreamgrab anti mosquito repellentsgrab gravol,immodioum or simply do what idid: take DUKAROL one week before and at arrival and you can eat ANYTHING without problemslastly duty free- SUCKS -if they want to close the shop for lunch dinner - no matter if your plane leaves in 45 min you want be able to buy anything..(but I could not even force myself to get the souvenirs that were from horror show)better go to the playa las dunas (it is inside the hotel property or playa las cabalieros??(forgot the name - bigger souvenir market disco and simple change of scenery8
I've visited Cuba many times, this was my first visit to Cayó Santa Maria. The food was very little and very poor quality. Breakfast was the only salvageable meal. My family got sick and many people on the resort had stomach problems. The restaurants were poorly staffed and the first few meals we had at the buffet, we had to look for our own cutlery and glasses. We saw cockroaches outside of our room and the air conditioning in the room was barely cool. Service from the shuttle car for the resort was non existent. Most of the Canadians we spoke to felt very dissatisfied with this resort.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch & dinner plus snacks
- A la carte dinner with reservations
- Unlimited domestic drinks 24 hours a day
- Tennis day & night
- Use of fitness centre
- Use of bicycles
- Ecological excursions
- Daily activities & nightly entertainment
- 925 rooms
- 4 a la carte (Seafood, International, Italian and Steakhouse)
- Snack bar
- Bars including, Pool bar
- Room service
- Fitness centre
- Spa (fee)
- Internet facilities (fee)
Standard Room includes:
- 1 king or 2 twin beds
- Satellite TV
- In-room safe
- Coffee maker
- Iron & ironing board
- Bathroom with tub, shower & hairdryer
- Balcony or terrace
- Maximum occupancy is 3 adults or 2 adults & 2 children
Standard Oceanview Room & Superior Room also available.
Kids Deal - One child under 13 stays and eats free. Date restrictions apply.
For the Kids - Baby Club (ages 0 to 3), Kids' Club (ages 4 to 8), Preteen Club (ages 9 to 13), Teen Club (ages 14 to 17), Wading pool, and Babysitting for a fee (subject to availability).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Special Occasions - Wedding and free Honeymoon packages are available. For more details, please inquire.
Resort Location Map
Melia Las DunasCayo Santa Maria,Cuba
- Hotel Contacts
- Extra Info
Cayo Santa Maria, Caibarien, Villa Clara Jardines del Rey, Villa Clara Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.