Melia Las Dunas
- What's Included
- All Inclusive Features
The staff is great the food not so much lots of varieties but bland the rooms are clean shortages of towels entertainment is amazing would recommend to families nothing boring always something to do the coffee is so so good
Es un hotel impresionante, no sólo por sus magníficas instalaciones sino por su personal. La atención y la educación es increíble, todos se preocupan por tu bienestar, desde los jardineros hasta los meseros en los restaurantes. Se encuentra en una excelente posición muy cerca de uno de los pueblos y sus playas son encantadoras. La variedad del menú es excelente. Los tragos muy bien preparados en todos los bares y la atención de los barmans es muy buena. Quiero ofrecer un reconocimiento especial a Elizabeth del Lobby Bar y Diusbel(no recuerdo bien el nombre), el responsable del club naútico, son dos de los geniales empleados que nos hicieron sentir realmente como en casa. Son muy profesionales y agradables. Ojalá el huracán Irma no les haya afectado mucho, pero si fue así, ESTOY SEGURO que su personal sabrá reparar los daños y volver a dar un servicio de excelencia en pocos meses. La relación calidad/precio es excelente. Los felicito, volveremos sin dudas!!It is an impressive hotel, not only for its magnificent facilities but also for its staff. The attention and education is incredible, everyone cares about your well-being, from the gardeners to the waiters in the restaurants. It is in an excellent position very close to one of the villages and its beaches are lovely. The variety of the menu is excellent. The drinks are very well prepared in all the bars and the attention of the bartenders is very good. I want to offer special recognition to Elizabeth from the Lobby Bar and Diusbel (I can not remember the name), the manager of the nautical club, are two of the great employees who made us feel really at home. They are very professional and nice. I wish Hurricane Irma did not affect them very much, but if so, I AM SURE that your staff will know how to repair the damage and return to providing excellent service in a few months. The value for money is excellent. Congratulations, we will be back without doubt!!
Wonderful people friendly and great service. In planning your trip you have to remember where you are. We had many lovely times there. I hope all is well and safe after the Irma hurricane. We have made many friends and hope they are safe. Marco if you read this please send some info on your status thanks
My friend and I visited Melia Las Dunas the second last week of August. We've both been to Cuba before, and we're more than aware that a 4 or 5 star hotel in Cuba is equivalent to a 3 star in Canada, if you've got that mindset ahead of time then there will be no issues. :) Check in was smooth, although the drive is close to 2 hours away – I needed gravol for the drive there.The rooms are rooms, and shouldn't be why you're there; however, our maid was excellent, the AC was great and working, no problems with water temperature. We stayed in building 8, it's on the family side even though we requested the adult side. In the end the family pool wasn't close enough to be annoying, and the buffet was closer, and turns out fortune was on our side since everyone we spoke to on the adult side had issues with their AC not working. Of course there's some stains on the sheets, and scratches in the tub, but everything's washed so no need to worry about it. Our one issue was the safe was locked when we got to the room, and calling the number to fix it didn't work (some recording, couldn't get ahold of anyone) but we just locked everything in our bags, no big deal. They supply you with a big water bottle & pop/beer daily (if you take them out). Our keys didn't work well, and took multiple tries to open - but we didn't find it annoying enough to complain lol.Beach as everyone says is beautiful, although not very wide. The shaded areas are definitely limited and get occupied at 7am, but there's always enough beach chairs. There’s entertainment available, but you won’t hear it further down.Food, we were very wary about after reading so many reviews. I took dukoral before the trip, my friend did not - neither one of us had any issues whatsoever. There were MANY choices every meal, which was great since I’m a very picky eater if it becomes monotonous. We tried everything, including fruit, veggies, all meats (cooked, cold, hot trays), etc – never one digestion issue, and didn’t see or hear of anyone else having issues either. The salad bar isn’t always stocked with lettuce, my only complaint. George is a great server :) The pizza a la cart tastes the same as the pizza from the pool side restaurants, so not worth it. The Oriental a la cart was amazing! The pool side restaurants are nice if you don’t want to walk to the buffet. Go early for breakfast if you want to find a table without issues.The pools are great, both have swim up bars. The family one will be packed, with lots of noise, families, and entertainment going on all day if that’s your thing. If not, the adult pool is less occupied and better for relaxing. The towels are 25 CUC to replace if you lose them, so we just used our own from home to avoid that.There were some mosquitos (NOTHING compared to cayo coco, or Canada) but they stayed away with bug spray. I only saw one crab, and 2 cats the whole time. There’s a 24 hour drink bar in the lobby, as well as a 24 hour snack bar (poutines, fries, hot dogs, burgers maybe – a decent selection). The ice cream bar has ice cream bars as well (Crunch, etc). Wifi was absolutely awful, it costs 1.50 CUC for one hour. We tried at various times throughout the day to see if it was due to traffic, but it wasn’t. You will be able to send/receive a few iMessages, but beyond that apps are hit and miss – the one night I was able to load Insta, partially, and after 40 mins my email loaded - but no FB, or Snap (seems dramatic, but I would have appreciate a heads up). Excursions, we did the catamaran which was I think 90 CUC. It was awesome! It’s a 25ish minute drive, you’ll go snorkelling twice, and stop at a Dolphin rescue area where you can watch a show & get pics (10 CUC to keep the pic). The lobster lunch was GREAT – definitely a highlight. We also did the speedboats for 40 CUC, same place 25ish mins. You drive around for an hour or so, and then switch to a boat and snorkel, but it’s the same area as the catamaran goes, so maybe not worth it to do both. We had hoped to do a waterfall one a friend mentioned she went on, but Sunwing did not offer it (there was one 4 hours away one way) – but it appeared that the agency next to them did.The weather app said we’d have rain every day, but it was far from. We had beautiful sunny days every single day, not even overcast. It rained twice around 5pm for 2 hours and then cleared up – we assume that this was from the beginning of Hurricane Harvey which hit others parts of Cuba much harder at those times.The major problems that prevents me from giving 5 stars, would be the locals, and lack of English speaking people. The locals come in on the weekend, the difference is very noticeable during dining hours, at the pool bars, in the pools, etc. There was also only about 4 other groups (families/couples) that we met the whole week that spoke English… so that was quite disappointing. Doesn’t seem to be a popular spot for young English speakers, or partiers. It was more of a relaxing trip, while I was hoping for partying. Still a fabulous time though, and money well spent after Canada’s awful summer this year.
I am not a big resort person, having only done the Melia Las Dunas in Cuba and another place many years ago in Sosua, DR. This was an alright place: no-frills, affordable, and clean. If you're there to relax, you shouldn't have any problem. The beach is beautiful and goes on for miles, if you're into walking by the water. The resort itself is conveniently split in two zones that rarely meet: the "activity" side (read: families), and the "quiet" side (read: adult-only). If you're not much into kids, they only time you'll see them is when you go eat and you are in the common areas. The food is what I was described as "Cuban style," so don't expect much. It's good the first couple of days, but you'll soon get bored. Also, this is not party central: I don't even think there's a bar or club nearby. Also beware: you're 90 min. from the airport and 45 min. from the nearest town, which means that you will not see any "real Cuban life." Expect to have to leave extra early for the airport, because your bus picks you up first, then picks up people at other hotels that are located further on the cayo.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch & dinner plus snacks
- A la carte dinner with reservations
- Unlimited domestic drinks 24 hours a day
- Tennis day & night
- Use of fitness centre
- Use of bicycles
- Ecological excursions
- Daily activities & nightly entertainment
- 925 rooms
- 4 a la carte (Seafood, International, Italian and Steakhouse)
- Snack bar
- Bars including, Pool bar
- Room service
- Fitness centre
- Spa (fee)
- Internet facilities (fee)
Standard Room includes:
- 1 king or 2 twin beds
- Satellite TV
- In-room safe
- Coffee maker
- Iron & ironing board
- Bathroom with tub, shower & hairdryer
- Balcony or terrace
- Maximum occupancy is 3 adults or 2 adults & 2 children
Standard Oceanview Room & Superior Room also available.
Kids Deal - One child under 13 stays and eats free. Date restrictions apply.
For the Kids - Baby Club (ages 0 to 3), Kids' Club (ages 4 to 8), Preteen Club (ages 9 to 13), Teen Club (ages 14 to 17), Wading pool, and Babysitting for a fee (subject to availability).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Special Occasions - Wedding and free Honeymoon packages are available. For more details, please inquire.
Resort Location Map
Melia Las DunasCayo Santa Maria,Cuba
- Hotel Contacts
- Extra Info
Cayo Santa Maria, Caibarien, Villa Clara Jardines del Rey, Villa Clara Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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