Memories Paraiso Azul Beach Resort
- What's Included
- All Inclusive Features
The Memories has a distinct Cuban flair and an amazing white sand beach. The resort offers lots of activities both pool side and in the ocean, making it great for those who like to keep active. It is rated 4 star but the facilities and amenities here vary quite a bit. The beach and activities are outstanding but the rooms and food we would say are just average. The lobby bar servers great cappuccinos for that morning boost! The price at this resort is often very attractive and for that reason it has become a popular spot for travelers. If the price is right, the Memories Paraiso Azul is a great option, but go with an open mind and understanding that maybe not everything here will live up to 4 star standards.
If you are looking for a nicer resort and budget is not as much of an issue, check out the Royalton Cayo Santa Maria, located just down the beach.
We were a group of five and we had outstanding Diamond Club service and support during our stay at Memories. The few concerns we had were addressed professionally and promptly. Can't say enough about the management staff, the bartenders, the cooking staff and housekeeping...to many names to mention. Very friendly people. a gorgeous beach, clean rooms, beautiful weather, great entertainment (Halloween week). Overall experience - exceptional. Thank you everyone from Memories Paraiso Azul Beach Resort.
Unfortunately went on the mourning period in Cuba (after Fidel Castro passed away) and this hotel canceled all the advertised activities: music, shows, salsa classes, etc. They said it was not allowed in Cuba (but they had alcohol which was not allowed in Cuba either and other hotels nearby had music and fun classes on the beach!!!), we felt very deceived as they had no alternatives, it was such a boring experience!! Also all the fun stuff to do closes at 5am, meaning we could not even play pool or table tenis during the night.The hotel is very old and with poor maintenance, but has a great and beautiful beach. Food is average but in Cuba sometimes hotels have huge food stock problems (eg. today w do not have bananas), and that is not the hotel fault.The F&B staff are great but others as housekeeping and reception are very rude, specially Ludima and Diane were the worst receptionists I ever found in my life - rude and not professional, always chatting and laughing with each other instead of helping clients and also seemed a bit uneducated, which schoked us since this is supposed to be a 5 stars hotel. I work in the hospitality business and NEVER encountered such bad reception employees. In terms of rooms, they were spacious and we thought they were clean...but we were very wrong: in the last day we found a roach in the room. We had to kill it ourselves since we did not wanted to contact the reception, as they were so rude and unhelpful. I believe if you are looking for a relaxed and semi-budget hotel this is OK, but if you can afford, please choose one better.
We chose to go Diamond Club with an ocean front room. I wouldn't recommend spending the money to go Diamond Club. Here is why: after a long day of travel, we went to check in and were ushered into the "Diamond Club Lounge" which is just a conference room- with AC. There, they tried to make us sit down and drink wine and eat pastries, but honestly, we just wanted to get to our room and shower. So I insisted that we go do that. The guy took us and an elderly couple, but on our way he gave us a "tour", it was pitch black outside and we couldn't see, we walked for what felt like forever while the regular visitors were loaded into golf carts and taken directly to their rooms. The room was very nice. The view was stunning- but we were as FAR AWAY from the lobby as was possible. We got used to the long walks though so that isn't really a complaint. We were by the market, which was great, but expensive. Because of the mourning of Fidel Castro there weren't any activities or music for the majority of our visit. I don't fault the resort for this and the entertainment staff were top notch! The Diamond Club beach was a joke. You are lucky if you see a waiter. We spent 4 of our 7 days on that beach and had service maybe 2 of those days. The waiter was around but spent more time hanging out at the bar rather than serving. I was also very unimpressed with the bar tender. The best bar service we got was at the swim up bar and in the lobby. My husband wasn't happy with the house keeping in our room, our wet towels weren't always replaced and they forgot to replace our coffee. Other Diamond Club issues were that they insisted on seating you in a different section in the buffet. We weren't keen on the march through to get there so we flipped our wristbands inside out to make them white- they left us alone then. They have 4-5 people holding open the door at the main buffet. It was a bit odd. You will also have every server visit you while you're sitting anywhere to keep your drink full, which isn't too bad until you explain for the third time in a row that someone is getting you a drink. They take keeping the resort clean very seriously, which is awesome. Although if you get stage fright going to public bathrooms- avoid the bathroom in the lobby haha. The sand was perfect. The food was good. We didn't have any problems with it. But. If you have made it this far- BRING A FIRST AID KIT. I was closing the screen door in our room and the handle snapped, I sliced two of my fingers REALLY good. Not so bad that I needed to see a doctor (which costs 25 CUC and is a 5km drive) but bad enough that I needed to clean them and put band aids on. The resort DOES NOT SUPPLY BAND AIDS, not even to purchase in the store. This was very upsetting for me as we forgot ours at home. The only way to get a band aid is to find either a member of staff or another guest who might have something. Not even the lifeguards have first aid kits. We did find some amazing people who brought them in-Lily in the Diamond Club.... Barqing in Entertainment.... a lifeguard.... all who bring them from home. But you can't buy Pepto Bismol (or the equivalent).... band aids or anything else there. BRING A FIRST AID KIT. The staff were not at all concerned that their defective door had caused my injury. The customer service staff just stared at me and didn't offer to fill out a report or have anyone go look at it- they shrugged it off like it wasn't their problem. My husband demanded a manager, he was helpful and wrote something down, helped me find band aids.... but the door handle was still broken when we left. I don't know what they will do. Excursions: Speed boat was awesome. We had a great time! Can't complain at all. Sugar, rum and cigar tour WAS AWFUL. There was no steam train ride. It was boring. We left at 9am and didn't get lunch until 3:30pm, the lunch was meh. It took 1 1/2 hours to get through it as the venue was not prepared for our arrival. The staff couldn't handle the 20ish people that were there and by the time the last person was served, the first people had been sitting with empty dishes for 10-15 minutes. My suggestion would be to find somewhere to serve lunch at around noon, even if it is cold cuts and cheese- it would be better than what we ended up with. We never saw any cigar rolling, except for a video they played on the bus. The tour guide did the best with what she had and isn't to blame. Don't do this tour! Overall: beach, pool, room, market, food, most of the staff- enjoyed them all. Diamond Club, customer service in lobby, rum tour- not impressed.
A group of 10 of us were upgraded to this resort because the Starfish was closed. Too bad it was so windy and the beach had red flag but nice pools and great price for November. Close walking distance to the small pueblo built for tourists as there is nowhere else to visit or shop on the island.
Stayed here 2 nights as part of a Saga Cuba tour.On arrival mid afternoon it was very busy and noisy, nowhere to sit in the bar area which was the same for the time we were there.Room was spacious and adequate for our needs, we were on the ground floor with no nice veiw, had we been staying longer would have asked for better room. Rooms are in separate blocks with spacious grounds.Food ok but buffet restaurant was huge even got lost a couple of times. Ate in the Mediterranean restaurant 1 night which we enjoyed ordering a la carte instead of wandering round a buffet wondering what to eat.Excellent bottle of wine too.Pool again very noisy but beach nice. Half of the hotel was closed, must be very busy when open. There is a pleasant commercial centre next to the hotel with shops and a couple of bars and restaurants.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, Lunch and Dinner Daily
- Drinks; Domestic and International Brands
- Ping Pong
- Board games
- Introduction to Diving
- Volleyball Beach
- Wind Surfing
- Daily activities
- 1395 Rooms
- 2 Buffet and 7 a la carte restaurants
- 9 Bars
- 6 Pools, including children's pool
- 2 Lit Tennis Courts
- Motorized water sports (fee)
- Shops (fee)
- Business Center (fee)
- Internet access (fee)
- Fax Machine (fee)
- Medical Services (fee)
- 1 King or 2 twin beds
- Air Conditioned
- Satellite TV
- Hair Dryer
- Safety Deposit Box
- Iron & Ironing board
- Coffee/ Tea Maker
- Mini bar (restocked daily)
- CD player/USB
- 220V (adapters/transformer required)
- Maximum Occupancy 4, up to 3 adults
- 1 King or 2 Twin Beds
- Maximum Occupancy 5, up to 2 adults
- 1 King or 2 Twin Beds
- Maximum Occupancy 4, up to 3 Adults
- 1 King or 2 Twin Beds
- Maximum Occupancy 3, up to 2 Adults
Wedding / Honeymoon Packages - are available. Please inquire for details.
Resort Location Map
Memories Paraiso Azul Beach ResortCayo Santa Maria,Cuba
- Hotel Contacts
- Extra Info
Caibarien Villa Clara Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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