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Memories Paraiso Azul Beach Resort

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Our Opinion

The Memories has a distinct Cuban flair and an amazing white sand beach. The resort offers lots of activities both pool side and in the ocean, making it great for those who like to keep active. It is rated 4 star but the facilities and amenities here vary quite a bit. The beach and activities are outstanding but the rooms and food we would say are just average. The lobby bar servers great cappuccinos for that morning boost! The price at this resort is often very attractive and for that reason it has become a popular spot for travelers. If the price is right, the Memories Paraiso Azul is a great option, but go with an open mind and understanding that maybe not everything here will live up to 4 star standards.

If you are looking for a nicer resort and budget is not as much of an issue, check out the Royalton Cayo Santa Maria, located just down the beach.


Overview
The Memories Paraiso Azul Beach Resort is nestled along a celebrated stretch of sandy beach fanned by pristine turquoise waters. Imprints of Spanish colonial style and design can be found at this beautiful vacation hideaway. From its stained glass windows to its classic thatched roofs, the Memories Paraiso Azul Beach Resort blends the flair and feel of old Cuba with the vibrancy of a flourishing tourist attraction and destination hotspot.

Location: Beachfront in Cayo Santa Maria right next to the Royalton Cayo Santa Maria

tripadvisor Traveler Reviews
  • Kevin S : Saskatoon, Canada
Stay at the Sanctuary Grand Memories Azul Beach Resort Jan 2017

Hello, stayed at the Sanctuary from Jan 11-18, was in the first group there. Renovations are not complete but ongoing as we speak. When we arrived there was only one block of rooms open, the 6000 block, but midway through the week the 6100 block opened.There was no dedicated information desk at the time, but one was being prepared I think in the Grill restaurant area, so lean on your butler/concierge who is about your block most of the morning for ala carte bookings, possible shows going on, problems with room, etc and do NOT leave things to the last minute. I found the Grand Memories lobby desk was sometimes not aware of Sanctuary features.If you find the smell of paint offensive be prepared for it BEFORE you leave, renovations are ongoing. We found bedside lamps missing the first night, a word to our butler the next morning saw one there the following afternoon.If you fly Sunwing your flight may not be direct, a 2 hour de-planeing stop in Punta Cana occurs. You will leave the plane, go thru Security, walk a bit thru the airport, and get on a bus to get back on the plane, a nice way to stretch your legs before the final 2 hour flight to Santa ClaraThe resort pool is COLDIf the lobby money changer is closed, options are 1) when you arrive in Cuba at Santa Clara airport, 2) lobby money changer at Memories Parisio (resort attached to Grand Memories) or 3) bank in Pueblo la Estrella. Have passport with you, and ask for plenty of 1 peso notes or coins and 3 peso notes for tips!Did the Dolphinarium tour (great if doing it for the first time) If you want the photos they take (which you probably will) take 40-50 pesos cash (No CREDIT Cards)Did the Catamaran day outing (snorkel -dolphin show-dolphin interaction-lunch-snorkeling) tour, I thought excellent value for money. A bit difficult getting out of the water, not exactly as they show in photos but a ladder provided...water seemed warmer than pool and VERY clear, lots of fish!Did the Sancti Spiritus/Trinidad city tour, a few issues 1) left before breakfast so use 24 hour grill? 2) very long day (left lobby 7:30 am, got back 8:30 at night) 3) water not provided, bring lots just in case no opportunities to buy 4) ran into "beggars" in Trinidad outside tourist stop, if you're not expecting can be uncomfortable. Otherwise saw a LOT of Cuba that day, was very interesting, especially the landscape! Note: a fellow traveller took 2 hours to make a Visa transaction, I STRONGLY recommend cash at all times...One more thought, mosquitos and sand fleas abound, bring spray. The brisk breeze the first 6 days kept them away, but the last day was calm and out they came! The Sanctuary breakfast/lunch buffet at the Grill is open-air as opposed to the buffet at the Grand Memories. We sat at the outside ring of tables next to flowers and was set upon by bugs, but didn't notice them till later....4 days back home and we're still scratching....STILL another thought... we left something behind and are trying to get in touch with the resort... this is proving to be more difficult that I anticipated...not sure if it is due to re-organization. Something to be aware of

  • cristy905 : st.catharines
Wonderful vacation

I went with my mother 62 myself 37 and my daughter 15 and we all had a great time. Don't listen to all the negative reviews. No its not perfect but it is amazing. The staff were so great. I had an issue where someone took my suitcase from the airport by mistake leaving theirs. Before I got to the hotel they knew about the mix up and had already had contact with the lady who took my suitcase by mistake. The next day my suitcase was to be dropped off by the sunwing rep. After a long wait the concierge said he would take care of it and he would make sure I had my suitcase tonight. I was told my suitcase will be coming in on the next bus which was that night. As the bus pulled in the concierge walked in with my suitcase. Knowing the bus had not stopped yet I asked where he came from. He said I went and got your bag. This great man drove to the airport and picked up my suitcase! Went completely above and beyond. All staff did. The beach was beautiful. The food wasn't bad. The only thing I think would be an improvement would be if there was more games during the day. I found there wasn't much games and the ones that did happen were more so for the 20 something girls. We did the speed boat/ snorkel excursion and had so much fun. Highly recommended. Overall this place was so much more then I thought because of the reviews. I will be back in the future.

  • Ian D : Waterdown, Canada
Beautiful Beaches, Wonderful Staff,

This was our first trip to Cuba, I will start by saying that the beaches are beautiful and very clean, staff at the resort were very nice and eager to help, albeit everyone is on Cuban time, (slow) but no worries it gets done. The resort is dated but there were signs that they are starting to spruce it up. The food is everything you probably have heard about Cuba, for the most part very bland and limited choices. That being said breakfast was simple and very good, we stuck to omelettes, crepes, pancakes and toast. Lunches we stuck to salads, and surprisingly they had very good capicola and prosciutto and fresh brewad and buns. We had dinner at all the a la cartte restaurants and the food was very good there, would not recommend the buffet for dinner. We had a few people that were very helpful while we were there, Lianna (Spelling) was our the young lady who clean our room everyday and did a wonderful job and well as the young man who refilled the water and beverages in the room. Rogellio (spelling) was the concierge in the main lobby and was very helpful in answering all questions that we had. although we found all wait staff to be very courteous and helpful, Leanne in the Mexican restaurant was amazing. Make sure that you go into the shopping mall are, about a 10 minute walk. Bring Canadian funds and please take the time to tip. A friend suggested in addition we go to the dollar store and pick up colouring books, crayons, tooth paste etc. We did and handed them out to some of the staff, they were very appreciative. We were looking for an inexpensive, relaxing vacation on a beautiful beach and this worked just fine.

  • dctaz37 : Hanover, Canada
Not much of a Vacation

Food/drinks:-they didn't have a good variety of fruit- mainly unripe pineapples and over ripe papaya -saw bananas & grape fruit one day for 5 minutes before they were all gone-vegetables were limited and overcooked-the buffet restaurants didn't open when they were supposed to, usually 15-20 min. late. Once you got in, there were specialty stations for pasta etc. , most of the time they were not ready either. -it took too long to get food, long line ups and they ran out of things fast -there were no fruity drinks-when the slushy drink machines ran out usually around noon (used for strawberry daiquiri + pina colada) , they added more liquids so it wasn't frozen any more or cold and they served them like that, no crushed ice or ice-seafood was only fish-Mexican specialty restaurant was terrible-they didn't even have salsaRoom-air condition unit did not shut off when it hit the set temperature so it ran all the time-towels were not replaced in room-water was only stocked one day, even after we went to the front desk multiple times-we had to go to the front desk for everything because the phones did not work, we were told the line was down-the toilet did not fill properly, reported that as well but was never fixedGeneral-beach towel exchange was never open when it was supposed to, when it did open they didn't have many towels-we reported this to the front desk and it was never resolved so we only swapped the towels once for the entire week-most of the staff there did not speak enough English for even the basic communications required-the customer service did not address our concerns-the pool bottom was slimy and the tiles were not even so had to wear sandals in the pool-we could only go to the ocean 2 days because of the wind and of those two days the ice maker broke down at the bar so no cold drinks and the other day there were too many jelly fish to go in the ocean-leaving there was completely chaotic, we had to look after our own bags, there were multiple buses and there was no one around to help organize -the tiles in the pool were uneven, sharp and slimy so we had to wear our sandals in the poolGood-the sand at the ocean was nice

  • Commoncanadian : Manitoba, Canada
Memories side

We just got back from memories today and I had to write a review because before we went there were so many negative! We loved our two weeks there. We stayed in room 3469 overlooked the pool and to the side we could see the ocean! We booked just the memories side and honestly we were able to use the grand memories along with sanctuary no problem! Just no kids allowed on sanctuary. But on the memories side there is a kids pool along with the big pool and the few kids in the big pool were no problem! The difference is coloured wristbands but it's not strict. On more then one occasion people from sanctuary or grand were complaining that they paid so much more and had to just walk further because the sanctuary pool had little entertainment and the theatre and buffet is located on the memories side! We loved memories! The people are soooooo friendly, I didn't notice many locals like some reviews stated, the rock band I believe was Thursday night was fantastic! Don't miss the Michael Jackson show!! Food: I thought for the most part was great a bit of everything, the Italian el la carte was my fav! Try their tomato soup! The beach is the most amazing thing I've ever see !!! And you can check out all the resorts without hassle! The entertainment team was amazing and the foam pArty was so fun ! Just exchange your money at the hotel don't forget your passport always needed for money exchange! The bus ride accepts Canadian for some beers enroute 2-$5. The workers are beyond the best! A tip when deserved goes along way And for the most part they allll deserve it! Shout out to Kathia in the lobby bar she was wonderful, our wonderful maid who always did cute things on our bed ainerika! Deserial in the lobby bar hope I spelt it right you rock! And so many more people! We paid for the VIP in airport for way home I thought it was worth it quick check in your own room with leather couches, tv, wifi card, snacks and any drink you can think of! Worth a wonderful relaxing affordable vacation! Will definitely go back!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Breakfast, Lunch and Dinner Daily
  • Snacks
  • Drinks; Domestic and International Brands
  • Ping Pong
  • Gym
  • Board games
  • Tennis
  • Darts
  • Introduction to Diving
  • Volleyball Beach
  • Petanque
  • Soccer
  • Basketball
  • Kayaking
  • Catamaran
  • Wind Surfing
  • Paddleboats
  • Daily activities
  • 1395 Rooms
  • 2 Buffet and 7 a la carte restaurants 
  • 9 Bars
  • 6 Pools, including children's pool
  • Gym
  • 2 Lit Tennis Courts
  • Watersports
  • Motorized water sports (fee)
  • Shops (fee)
  • Business Center (fee)
  • Internet access (fee)
  • Fax Machine (fee) 
  • Medical Services (fee)
Junior Suite Terrace, Balcony, Pool View or Ocean View includes:
  • 1 King or 2 twin beds
  • Air Conditioned
  • Satellite TV
  • Hair Dryer
  • Safety Deposit Box
  • Iron & Ironing board
  • Coffee/ Tea Maker
  • Mini bar (restocked daily)
  • CD player/USB
  • 220V (adapters/transformer required)
  • Maximum Occupancy 4, up to 3 adults
Family Junior Suite:
  • 1 King or 2 Twin Beds
  • Maximum Occupancy 5, up to 2 adults
Diamond Club Suite:
  • 1 King or 2 Twin Beds
  • Maximum Occupancy 4, up to 3 Adults
Suite:
  • 1 King or 2 Twin Beds
  • Maximum Occupancy 3, up to 2 Adults
For the Kids - Baby Club for ages 0-4. Hours of Operation 09:00-17:00. Mini Club for ages 5-12. Hours of Operation 09:00-17:00. Activities: Games, Walking cartoon characters in the hotel area, Outdoor Games, Swimming pool and 2 Rooms with exclusive Games Consoles. Babysitting available on request (fee).
Birthday Bonus - Celebrate your birthday with a bottle of sparkling wine and birthday cake. *Clients must present valid ID / passport upon check in.

Wedding / Honeymoon Packages - are available. Please inquire for details.



Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.



Resort Location Map


  • Memories Paraiso Azul Beach Resort
    Cayo Santa Maria,Cuba

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Memories Paraiso Azul Beach Resort
Caibarien Villa Clara Cuba

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.