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Memories Paraiso Beach Resort

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DISCLAIMER : Escapes.ca makes every effort to ensure that the hotel information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.
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Our Opinion

The Memories has a distinct Cuban flair and an amazing white sand beach. The resort offers lots of activities both pool side and in the ocean, making it great for those who like to keep active. It is rated 4 star but the facilities and amenities here vary quite a bit. The beach and activities are outstanding but the rooms and food we would say are just average. The lobby bar servers great cappuccinos for that morning boost! The price at this resort is often very attractive and for that reason it has become a popular spot for travelers. If the price is right, the Memories Paraiso is a great option, but go with an open mind and understanding that maybe not everything here will live up to 4 star standards.

If you are looking for a nicer resort and budget is not as much of an issue, check out the Royalton Cayo Santa Maria, located just down the beach.


Overview

The Memories Paraiso  Beach Resort is nestled along a celebrated stretch of sandy beach fanned by pristine turquoise waters. Imprints of Spanish colonial style and design can be found at this beautiful vacation hideaway. From its stained glass windows to its classic thatched roofs, the Memories Paraiso Beach Resort blends the flair and feel of old Cuba with the vibrancy of a flourishing tourist attraction and destination hotspot.

Location: Beachfront in Cayo Santa Maria right next to the Royalton Cayo Santa Maria


tripadvisor Traveler Reviews
  • Ashley M :
The best!

Everything was great! All the staff were amazing! The entertainment staff were at the pool every day with lots of great activities and things to do! Barkin- Yolexy, was amazing! I got a bad sun burn and the next day he brought me aloe vera plant to use from his home to help me.The pool bar staff! Osniel and Alejandro are the absolute best! Made great drinks every time! Buffet staff were great We had a few different people to many to mention but they were always on top of making sure our glasses were full and we had everything we needed. Maria the buffet manager is the greatest! She is tiny and sweet and adorable and always on top of everything.FoodFood was good for Cuba- I mean for a place with a trade embargo with america they do well. If you embrace the local specialties, you will never have a bad meal ( pork and rice and beans) The make the best bread EVER, all the rolls and fresh bread were amazing. I always stuck to the omelette bar for breakfast and got a pizza to have for a snack in the evening because the 24 hour food area was closed for the duration of our stay. Also they make amazing potatoes, any potato thing give it a go.Night life.I will say the night time entertainment was a little slow- we went to the party they have in the Estrella on thursday night! that was lots of fun, they have a bowling alley and a club and then the nightly shows in the theatre (Check out the Michael Jackson show it was fantastic)HotelAll in all it was pretty decent- there were a couple places where I saw leaks with black mould but mostly in closed areas of the hotel so they were obviously working on fixing it just hadn't got there yet. We had fresh water and Cerveza stocked up every day. The first night the water was cold in the shower but after that was fine, never complained about it was just fixed. Also musty smell in the room- is TOTALLY NORMAL in tropical locations where they cant afford to have the A/C on in all rooms at all times. People have to understand you are on a causeway they can;t run power allllll the time, so turn on your A/C and run it for a few hours and open your door and air it out and it should be fine. Don't be a prissy pants. You pay for a cuban 4 star its a 2 star anywhere else. SO you get what you pay for. Just enjoy the beautiful beach. Set your expecatations properly and you will have an amazing time the beach and the staff will make sure of it.

  • PAULA R :
Worst Vacation Ever!!

This was my 6th visit to this resort, and have never seen it this bad!!!Mice in the room, mold on the pillows, mold on the sliding doors, food-was the worst quality possible! Re heated food, same crap every day.. Power out in hallways of most buildings, running out of bottled water at the buffet. Pretty sad for a resort that has so much potential! I asked for a phone in my room every day - 7 days, was never addressed. Was given a room with 3 beds...I asked management to change, asked why if there was 3 people (my husband, myself and my 4 year old son!) they then changed us to another room with 2 small beds...At this point didnt even bother to complain anymore. My son got sick, took him to the doc at the resort, checked him out and said he had a throat infection, gave him antibiotics -EXPIRED antibiotics, the date was written over with a black marker. I informed the doctor that the date looked like it was tampered with. She said not to worry she had given the same ones to 5 other children that week! after 3 dosages my son got worse and we ended up in emergency! the doctors were shocked to see the dates written on the box and bottles of antibiotics..Informed Sunwing rep, he went to speak with the doctor (female doctor, can't remember her name) and gave me money back-I said its not about the money!!!!! Thats illegal!!! Unethical to tamper with childrens medicine?!?!?NEVER RETURNING to Memories Paraiso (more like Hell not paradise)Oscar, William and Pozo the bell boys & Marlon on the beach are the only good people this resort has!STAY AWAY FROM THIS RESORT!!!

  • RebeccaRepublic : Oshawa, Ontario, Can
Beautiful beach

This is a 3 star resort, check in was quick, i upgraded to an Oceanview suite, it was big with 2 bathrooms separate bedroom and a living room, balcony was small, very far from the lobby and restaurant, there wasn’t a lot of people at all. The food was terrible, but the beach was gorgeous and the staff was very friendly

  • Sandra S : Wingham, Ontario, Canada
been here 5 times to this resort but 10 times to cuba

Our trip this year was on Jan 20th 2018 to Jan 27th.I find its beach is the best one we have been to in Cuba, the staff members are great , but upper staff members not so.... we are considered Diamond club member s cause we have been to this resort more then four times. well we got to the resort we booked an ocean view room was told there were none available to check back in the morning, and was not given our diamond club cards or bracelets, at that time was given a bottom room. The morning we came back was told a room would be ready at 4pm and set up for us and given our Diamond Club cards and bracelets at that time. Our room was not so set up as they said it would be, as being at this resort 5 time now and also was married there and being Diamond Club Members we got to our room which should of been 2 robs a bottle of rum and large bath room supplies and a king bed, NO, NO, and NO there was not So next day when down to see about this was told next morning everything would be fixed NO IT WAS NOT, we did get our robes no king bed and no large bath room supplies also our bar was to be stocked every day which we had to go to desk again because 2 different days they never came . so to recap, got an ocean view 2 robs 2 single beds finally bar being filled after complaining but our rum never showed up after every day my husband would go and talk to the diamond club the front desk and even customer service 5 times or more being told next day that evening or first thing in the morning. On the day of check out now we weren t leaving till 5 , my husband went in again was told sorry it is out of our hands it is just the principle of things we found sad and the lying very sad. The food this year we found poor not very much variety like other years. usually same things as the day before we found they didn t dress up the meal areas like with their carving on fruit and dishes for display like they did in years before ,half the time there was no bread to be found or clean plates people standing and waiting on plates oh plus the hall way to our room never had lights on the floor so it was kind on tricky going down stairs and up stairs to get to room at night and hard unlocking your door in the dark this was like this our whole trip there... despite all this we did have a good vacation just disappointed after not being recognized for coming back to their resort for the pass 5 years ...sad...

  • Stef B : Innisfil, Canada
Beautiful beach, fun pool, great staff, horrible accommodations!

My family and I (husband and two boys ages 7 and 10) travelled with 4 other families to Memories Paraiso Beach resort Jan 6-13, 2018. We flew Air Canada which had it's own set of problems; we were delayed nearly 12 hours at Pearson Airport in Toronto because of AC and lost a day of our vacation as a result. We arrived at 12:30am on Jan 7th and check in was quick because our party of 22 was the only one checking in at the time! The next day was cold and rainy but we managed to spend some time exploring the resort, coffees and drinks in the lobby, and seeing what the buffet had to offer. The weather improved over the course of the week and we did have several beautiful hot days! It was not busy at the resort and we felt like we were the only ones there for most of the week (except for at the buffet).PROs of our visit: the staff are very nice and will get you what you ask for. The two pools side by side at our resort offered the kids lots of play room and although the water is cold, no one seemed too bothered by it. There was a small building by the pools with washrooms (sometimes open), towel exchange (sometimes open), and a pool table in a shaded area; the kids loved the pool table. The beach, once it was safe to go in the water, was beautiful! CONS: The food was not good. Period. There was zero variety at the buffet between lunch and dinner and from day to day. Breakfast was the same, every day. The first few days we ate the the Grand Memories buffet because the buffet on our side was closed. They opened it mid-week and were horrified; there were about 1/2 the food options that were available on the Grand Memories side. So, we argued a bit and ate at the Grand Memories buffet the rest of the week. For the first few days food was ok but after a few days it was tired, bland and boring. We did eat at the Italian a la carte; some of our party liked it, others did not. We also ate at the Mexican a la carte; it was terrible and we went to the buffet afterwards to scrounge for food! There were posters on the wall of one of the buffets advertising theme nights fro food at the buffet; never did those actually happen. There was broken glass all over the resort. One of the kids (age 15) stepped on a piece and was bleeding for a long time; we made a point of always having shoes on, even around the pool! The buildings were in disrepair; most aren't even open yet. I recognize the hurricaine hit hard in October but prior to opening basic things like lit pathways should have been fixed; at night it was difficult to see where you were going. On our 3rd night we had cockroaches in our room; we were moved to a different building and up to the 2nd floor. This room had no phone and the lights in the hallways didn't work so at night it was pitch black. One boardwalk to the beach is still out; they were rebuilding it while we were there. Bedding was always sandy (and we didn't put the sand there). The mosquitos are tiny but they are there; several of us were eaten alive at the theatre on day 4 and 5! Took a week being back in Canada before we stopped being itchy, and we were wearing bug spray in Cuba! There is a market next to the resort where you can purchase souvenirs. It had some vendors but it was clear as day to see that normally there are many more vendors, restaurants open, etc. It was quite dead and we only stayed 10 min or so.At this time I would NOT recommend this resort. Maybe in a few months when they are 100% back up and running with all amenities, get rid of cockroach issue, and improve the food, it will be fine.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Breakfast, Lunch and Dinner Daily
  • Snacks
  • Drinks; Domestic and International Brands
  • Ping Pong
  • Gym
  • Board games
  • Tennis
  • Darts
  • Introduction to Diving
  • Volleyball Beach
  • Petanque
  • Soccer
  • Basketball
  • Kayaking
  • Catamaran
  • Wind Surfing
  • Paddleboats
  • Daily activities
  • 1395 Rooms
  • 2 Buffet and 7 a la carte restaurants 
  • 9 Bars
  • 6 Pools, including children's pool
  • Gym
  • 2 Lit Tennis Courts
  • Watersports
  • Motorized water sports (fee)
  • Shops (fee)
  • Business Center (fee)
  • Internet access (fee)
  • Fax Machine (fee) 
  • Medical Services (fee)
Junior Suite Terrace, Balcony, Pool View or Ocean View includes:
  • 1 King or 2 twin beds
  • Air Conditioned
  • Satellite TV
  • Hair Dryer
  • Safety Deposit Box
  • Iron & Ironing board
  • Coffee/ Tea Maker
  • Mini bar (restocked daily)
  • CD player/USB
  • 220V (adapters/transformer required)
  • Maximum Occupancy 4, up to 3 adults
Family Junior Suite:
  • 1 King or 2 Twin Beds
  • Maximum Occupancy 5, up to 2 adults
Diamond Club Suite:
  • 1 King or 2 Twin Beds
  • Maximum Occupancy 4, up to 3 Adults
Suite:
  • 1 King or 2 Twin Beds
  • Maximum Occupancy 3, up to 2 Adults
For the Kids - Baby Club for ages 0-4. Hours of Operation 09:00-17:00. Mini Club for ages 5-12. Hours of Operation 09:00-17:00. Activities: Games, Walking cartoon characters in the hotel area, Outdoor Games, Swimming pool and 2 Rooms with exclusive Games Consoles. Babysitting available on request (fee).
Birthday Bonus - Celebrate your birthday with a bottle of sparkling wine and birthday cake. *Clients must present valid ID / passport upon check in.

Wedding / Honeymoon Packages - are available. Please inquire for details.

???????Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.



Resort Location Map


  • Memories Paraiso Beach Resort
    Cayo Santa Maria,Cuba

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Memories Paraiso Azul Beach Resort
Caibarien Villa Clara Cuba

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

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