Royalton Cayo Santa Maria
- What's Included
- All Inclusive Features
The Royalton Cayo Santa Maria is a gem of a resort, located outside of Cuba's capital. The resort has a great array of pools and the grounds are well-maintained. Resort staff is incredibly hospitable, pleasant, and attentive. This is a great budget resort for couples and adults who want to experience the luxury of what Cuba has to offer without having to splurge.
Second week food was not near a 5 star rating. Even a 4 star for cuba! Been to Cuba many times. The beach was always bust like Veradera which isn't what I prefer. The beach is shared by many resorts. It was a nice sandy beach. But we have decided to go elsewhere this winter.
This is the second time I have been to Santa Clara. I had stayed at the Melia Cayo Santa Maria. It was an amazing experience and had no complaints. Based on other reviews, The Royalton was ranked HIGHER than the Melia.The first point I want to bring up; the food. Now, I know it's Cuba, and the food is never really good, but this was the first time that I actually had a terrible experience. There was no variety in the food we could have (buffet style as most Cuban resorts) and whatever the resort did have, it wasn't nearly eatable. I'm allergic to pork and don't eat seafood and that is all they had on the menu. I tried the chicken one night and it was super stale and over cooked. The resort was missing that Cuban vibe - we wanted authentic Cuban food. We had to threaten to leave the resort before the cook decided to make us a separate Cuban plate. The description of the hotel mentioned that there were specialty restaurants - there weren't. The waiters were very slow (we didn't get our food before half an hour after ordering) and often forgot our orders. Next topic: entertainment. I have never been to a resort that had little to NO entertainment. I had to practically beg the crew to play some hip and exciting music. During the entire week, I think there were 3 games. The days are very long and very boring without good music and entertainment. The evening shows were very short and there wasn't enough space for everyone to see it. Another aspect that made my stay unpleasant was the mosquito situation. I understand that the location and time of year has a lot to do with it - but the resort wasn't taking higher measures to keep them away. The truck with the repellant came around twice a day. I've been to resorts that had someone come around once an hour. Very unpleasant to not be able to stay outside and enjoy the night due to being eaten alive by mosquitoes. We couldn't even enjoy a walk to the Gaviota Plaza due to the mosquitoes - extremely unpleasant. Although there was a lot of bad, we still had some good times. My sister's Butler Alexis was incredible. He took care of my boyfriend and I extremely well, even though we weren't his responsibility. He went above and beyond to make sure we were somewhat happy. Naila at the Senses Restaurant also went above and beyond to make sure we were always well served. And lastly, Liz and Yuri from the entertainment team were excellent! Even though the resort didn't allow much entertainment, they always came around to make sure we were okay. They took the time to hang with us and make us laugh. They honestly made our days at the pool much better. If you want a beautiful resort and an amazing beach, this hotel is it - but do not expect anything else to be extraordinary
BEST PLACE WERE YOU CAN TAKE REST ,hotel is a very conform quality in service transport inside hotel is very accurate me plan is go back by the end this year restaurant , bar,,,,, all the employs love the jobs by due if you want the best "mojito" ask for el "flaco de la vigia"
Overall experience was very good. The staff was very friendly...butlers, waiters and management. They went out of their way to accommodate you. The resort was well maintained. The rooms were well kept and very spacious. The beach was breathtaking...one of the most beautiful beaches my wife and I have been to. The food was good...did not get sick! Will definitely consider coming back again. I would like to thank Riccardo Merlo for his professionalism and his availability. It was truly a pleasure!Alfredo (Toronto)
Let's start this review with the fact this resort is a Blue Diamond resort owned in part by Sunwing. One group while we were at the resort was 6 hours late leaving and nobody from Sunwing could offer the group an explanation or update. They had to buy internet cards to find out what was going on. The group coming in 6 hours late was offered $75 towards an outing. This explains why Sunwing is the only Canadian carrier that flies to this resort. Buyer beware.That being said, you can see by the sign when you enter this resort that this is a luxury resort. Merriam Webster defines luxury as "a condition of abundance or great ease and comfort".That being said - this is not our first time in Cuba and not our first time at a Royalton resort. This resort has the common denominator with other resorts in that it makes Cuba a great place to visit. The people and the beaches. POSITIVE:- Great beach- Small resort, no kids- Beach bar service, no need to get out of your chair to get a drink- Great butler service and some of the best people you can meet are hereNEGATIVE- Mosquitos (Bring loads of repellent) - Half the items on the menu are not available- Snack bar menu after hours is pathetic, might as well bring your own food.- No condiments at the snack bar - try eating a hamburger dry- No buffet at lunch or supper - stuck with the menu and it isn't all that great.- Food sucks worst than any other resort I have been too. At least at a buffet you can choose your food (variety). This place serves rubber chicken.- Understaffed at meals, lunch takes 2 hours to do. Sometimes we do not even get what we ordered or we don't get served at all. Not the servers fault - not enough staff.- No entertainment facility, all entertainment is in the lobby. - No tennis court- The entertainment crew is a joke! They run around the resort messaging their friends feet for tips. Been to 3 star resorts with better entertainment crews.Not going back to this resort.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily plus snacks
- All drinks (domestic beer and cocktails, select international brands, house wine with meals)
- 24hr Room service
- Non-motorized water sports
- Entertainment on the Beach
- Butler service by the pools and on the beach
Applicable for all guests staying in all room categories:
- Special welcome and welcome cocktail upon arrival
- Cold towel service upon arrival
- Room Service 24 hrs (included) with special menus for breakfast, lunch & dinner
- Bottle of rum in room upon arrival
- Beach towels in room upon arrival
- Bathroom with whirlpool tub in Suites only
- VIP amenities in bathroom (on arrival)
- Bathrobe and Slippers
- Personalized mini-bar (re-stocked daily)
- Free use of safety deposit box
- Pillow menu
- Nightly turndown service
- Personalized assistance 24 hrs - Buttler Service - including packing and unpacking of luggage, tour arrangements, and co-ordination of transfers.
- Breakfast, lunch and dinner a la carte (buffet breakfast also available)
- 20% discount at the Spa (located in El Pueblo)
- Preferred reservations at the Spa (located in El Pueblo)
- Day pass (free) at Memories Paraiso Beach Resort & Memories Azul Beach Resort in Cayo Santa Maria (transfers not included)
- Dine around (free) Memories Paraiso Beach Resort & Memories Azul Beach Resort in Cayo Santa Maria (transfers not included)
- 122 Rooms
- 2 Pools
- 2 a la carte Restaurants
- 4 Bars
Services located nearby in Pueblo Estrella:
- Spa ($)
- Business Center ($)
- Internet access
- Medical Services ($)
- Disco ($)
- Laundry service ($)
- Beauty Salon ($)
- Shops ($)
- Fitness Center
- Water sports center ($) is located next door at the Memories Azul. Offers non-motorized water equipment (hobie cat, kayak, snorkeling equipment, windsurfing, pedal boat and catamaran) Catamaran usage of 30 minutes per day. Hobie Cats usage of 30 minutes per day.
- Garden View or Ocean View
- 1 king or 2 twin beds
- In-room safe
- Living Room
- Butler Service
- 220V (adapters/transformer required)
- 24 hrs room service
- Mini Bar
- Turn Down Service
- Iron & Ironing board
- Coffee/ Tea Maker
- Air Conditioned
- Ceiling Fan
- Hair Dryer
- Satellite TV
- Balcony or terrace
- Maximum Occupancy 2
- Private Check- In guaranteed
- Late Check-Out guaranteed until 15:00 hrs.
- Room Up-grade upon availability for honeymooners
- Flowers and Cava in room upon arrival
- Nightly bed and turn-down service
- Welcome cocktail
- Romantic honeymoon dinner for the couple
- Honeymoon Breakfast in Room the day after arrival
- 10% discount in Spa
Valid under the following conditions: *Minimum Stay for the couple: 6 Nights at any of the Memories and Royalton hotels including any combination of them *Couple married within 6 months prior to arrival *Show Marriage certificate upon Check-in *Reservation request and voucher should be shown as "Honeymoon", specifying hotels and number of nights in each Memories hotels and Royalton. *Requests must be confirmed directly to the hotel prior of the date of arrival. *Special room category and extra services are not included in the Honeymoon program. To be requested directly to the hotel. Offer is subject to change or withdrawal without notice. Offer may be limited to select suppliers. Please speak to a vacation specialist before making your reservation.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Royalton Cayo Santa MariaCayo Santa Maria,Cuba
- Hotel Contacts
- Extra Info
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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