Sol Cayo Santa Maria
- What's Included
- All Inclusive Features
Sol Cayo Santa Maria is a quaint older resort, not a bad choice as far as budget options in Cayo Santa Maria. Although the bungalow style resort is the oldest in the area, the rooms are being renovated. They have a restaurant on the beach and lobster dinner is included. Great mojitos here. A kid's club is available for ages 0-12.
Sol is like a second home. I was there from June 6th to June 21st. This is my 3rd trip there in 6 months. As always I had a great time. The beach is amazing, so clean and beautiful. The hotel is small and quite, a bit on the older side but its absolutely beautiful. Way to go with the renovations, Sol looks better each time I come. What keeps me coming back is the people. They are so kind and caring, I have made amazing friends there. Shout out to the staff and my friends; A special thank you:Entertainment staff: Irismey, Endy, Andois, Mykle and Yadnier. Each and everyone of them are amazing in their own individual ways. Kids club: Duneisy, Adore her she so friendly and always smiling!Customer Service: Dayro, any time I had a problem he had it resolved in record time, Thank Dayro your awesome!Professional Dancers: Adrian, Amanda, I didn't catch the other one name. Amazing group of people. Bar staff:Heyco, Ingacio, Alain, Martha, Morrfi, Yoendi and his wife, Luis, Lizdany, forgive me I forget his name but the cook that works with Alain. Cooks: Yosel and Osmani, Servers: Ada and Zurtha, each one alqays had a table ready for me as soon as I walked in and their smiling faces. David in maintenance: my air conditioning broke he spent at least 2 hours trying to fix it. He was unable to but it was very much appreciated. Thanks David your awesome! Every single one of these people are amazing and make always make my trip. They are the reason I return to Sol. Sol is a home away from home for me.Down sides: I had to change rooms twice both because of a broken air conditioner.Seen a couple cockroaches in my first room the first day, but what do you expect in the Carribean. Buffet was a hit or miss but I never went hungry.I can not wait for my next visit to Sol in a few months i look forward to seeing everyone's smiling, happy faces.
After reading the negative reviews, I was hesitant about my experience here at Sol. Let me start by saying, every experience is what you make of it, and yes there are a few downsides to the hotel such as mosquitos (pack bug spray and you should be okay), issues with the buffet (birds & lies), little red bugs on our sink, and what appeared to be a cockroach in our room, and areas of the hotel (which is older) which felt less sturdy. But there are some absolutely fantastic things about the hotel which Sol could use the credit for. Rooms:Although our room was a little musty smelling and a few things didn't work, the air conditioner worked great, the room was kept fairly clean, and the balcony (garden view) was fantastic. We never had any issues with water pressure while staying in the hotel, but we did have a few issues flushing (but for the most part it was fine). A cat which we named kitty kitty likes to hang out around room 6105, so please feed her if you see her. The people:All of the people that work here are absolutely amazing. Yes, it is true there will be a language barrier, but they try their best to understand. We never once had any issues with any of the staff.Beach: My boyfriend and I walked along the beach, and I can definitely say without hesitation, that Sol has the best beach. You never have to fight for a spot! Please be advised, if you do want to snorkel, go west of the nude beach.Entertainment: The entertainment was okay, with shows here and there. We spent most of our days at the beach, but when we visited the pool, there was an activities person trying to get people involvement. The hotel next door (Melia) is about a 10 minute walk, and we went there for the carnival night and the market. Their night entertainment does seem more lively than Sol, but you can go between the hotels for the entertainment. Food: My boyfriend and I had taken ducorol before leaving (we packed immodium and gravol), but we did not have any issues with our stomach, or the food. I would advise against going to the creol restaurant as the food wasn't the best, but the buffet has some good variety (omelete bar, pasta bar, paella bar), the italian restaurant was our favourite, and the pizza restaurant was good for lunch. The snack bar had some good burgers and when we got to the hotel around 10pm they were great at feeding the hungry travellers. Transportation: The 1hr40 bus ride is quite long, but the guided tour is great and makes the time fly by. There weren't washrooms on our bus on the ride back, so definitely make sure to use the washroom before leaving!Currency: We brought Canadian money and had no issues converting it. Internet: For 1.50 peso you get 60 minutes of internet time. We called home using whatsapp and the internet connection was great.So after a long winded review, I will say that our experience at Sol was great. Yes there are areas of improvement, but I suggest that if you've booked the vacation, go in with an open mind, and you should have a great time!
Good beach, the rest is very poor.Ants and cockroaches in room and toilet.Flies all over the place in main restaurant. Gastric upsets resulted!Very delapidated overall.Room safe did not work.No hot water for the whole of the stay despite daily complaints.No complaints procedure for the melia chain so no redress whatsoever.Price as advertised on the melia website was much lower than that paid through credit card after currency conversion and card charges were added.Avoid this place, its not worth the hassle.Didn't come with children but its very run down and old and the pools are simply not safe for children, hidden underwater hazards and steps, broken paving and pool surrounds.
Last week my wife and I were in this hotel, really our vacations were very good, comfortable rooms, good staff and wonderful beach, those are lights.About Shadows I would like beginning by poor shows, piano bar does not work a lot of place that never been used and it is a shame because with a better management could be a better hotel.I recommend this hotel to take a brake and rest, but for younger couples whom are looking good and moving nights I suggest other destinations.
I wish I had heeded the negative reviews of Sol Cayo Santa Maria, I dismissed them as written by people who were too picky. Big mistake. This experience confirmed for me that if you're going to an all inclusive in Cuba particularly, get a 4 star or higher, just spend the extra money. Otherwise you're at the mercy of whatever mediocre facilities and staff you're trapped with for the duration of your vacation. I'm a person who makes the best out of situations, and am no stranger to 'roughing it' when travelling, but when you go to an all inclusive, there are certain expectations that come with it, and Sol was sorely lacking.So how bad was it? Let me count the ways (in no particular order)...1. Despite it being stated in the package that there would be a bottle of water provided daily, I had no such service. Cuba is scorchingly hot. Having bottled water to take to the beach with you is a lifesaver. Each day I had to hunt down customer service and ask them to send water to my room, and they rarely responded. I was reduced to begging bartenders to give me water or fill my empty bottle for me. It was a hassle and involved a lot of back and forth to communicate the fact that I had no water and needed to get some. I appreciate the bartender Heyco who was very helpful and gave me water and told me he'd help me out with whatever I needed. Apparently the cleaning staff don't stock the water in the rooms. A separate room service does this at a later time in the evening, at their leisure. Which is silly, why not just do it at the same time? Clean the room, restock the water and done. Getting a bottle at 6pm in the evening isn't very helpful when you needed it throughout the hot day at the pool or beach. 2. Questionable security regarding the safety of your belongings. Each room has a safe. I tested it out by keying in a personal code, but didn't put anything inside. I locked it, but actually locked my valuables in my luggage. I never trust hotel room safes, because I know staff can easily override whatever code you program it with. And sure enough, the very first day I came back to my room from the beach, the safe door was wide open. My suspicions were thus confirmed, your valuables are not safe at this resort. If I had left my money and passport in the safe, I would have had a nasty surprise that day. My friend, who was also with me at the resort, had her purse stolen. There are many witnesses to this fact. I would like to ask the Tripadvisor website monitors to stop blocking my review because I include this fact. I was there, this is not hearsay nor a 'malicious' post. 3. Horrible overcooked, tasteless food, not enough food stations at the buffet and the made-to-order grills are small. It took me 30mins to get chicken. The dessert line is super long just for a few scoops of ice cream with one flavour and dry bread pudding.4. Flies on food in buffet and on the raw meat for the grill! You're constantly swatting flies while you eat, so you rush your dining because you want to just get out of there. 5. No internet cards to access wifi, had to walk to the neighbouring resort to purchase cards. Front desk staff were not helpful with this, they just said "no internet, go to the next hotel to buy cards." but didn't give directions or offer to have a bus boy drive you over in their cart, thankfully my Sunwing rep told me that was an option and so I asked them to do so. Afterwards I just walked over each time.6. No gym, the facilities are under renovation but it was not stated on hotel website7. Bars ran out of ingredients to make mojitos! 8. Toilet didn't flush due to low water pressure. Had to fill tank with shower hose.9. Maids didn't clean my room but brazenly took my tip and gifts, leaving an empty water bottle in its place. I was astounded at the audacity. You come into the room, take a gift and a tip with a post-it note that reads "¡gracias!", and felt no sense of honour to actually do the job you're being thanked for. Amazing. After I complained they gave it one good cleaning, then the following days it was poorly done. I just gave up on complaining, it ruins the trip to always have to make a complaint especially when you know they won't do anything about it. Towels are stained and not replaced. Ants in the room, but I was lucky, another guest had a scorpion in hers. I suggest you get a room on the second floor and stuff the bottom of the door with a towel so bugs and lizards don't come under the gap. 10. Sea water is rough. Lots of waves that make it hard to swim or float leisurely, you're constantly jumping and trying not to get knocked over by the waves crashing down on you. At least it's shallow. 11. Mediocre night entertainment. Saw dancers practicing on stage but never saw a full show. Perhaps they loan the stage out for rehearsals only. 12. Not much you can do about this, but there are birds which make very loud chirping/singing noises starting at 5am each morning, so I suggest you bring earplugs to sleep. Some good points:-Friendly staff -Your room is like a private apartment. You won't hear your neighbour next to you. -Groundskeepers give you coconuts if you ask (be sure to tip them a peso)-Water keeps you active from constant jumping over waves-You won't gain weight because food tastes unappetizing-Lots of chairs on the beach with shade, can get secluded spot, nobody bothers you
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch & dinner plus snacks
- A la carte dinner with reservations
- Unlimited domestic drinks 24 hours a day
- Daytime tennis
- Daily activities & nightly entertainment
- 300 rooms
- 1 Buffet restaurant (International)
- 2 a la carte restaurants (Italian, Cuban)
- Snack bar
- 3 bars, including: Pool bar
- 2 pools
- Fitness Centre
- Tennis court
- Beauty salon
- Games room
- Gift shop
- Meeting facilities
- Water sports centre
- Outdoor whirlpool
Standard Room with balcony or terrace:
- 1 king or 2 double beds
- 1 full bathroom
- Air conditioning
- Satellite television
- Max occupancy 3 adults or 2 adults and 2 children
Kids Deal - Special all-inclusive rate for kids 3-12, when sharing with 2 full paying adults. Max 2 kids. Maximum room occupancy restrictions apply.
For the Kids - Supervised kid's club for 4-12 years, Children's playground, and Babysitting available for a fee.
Honeymoon Bonus - Receive a welcome cocktail, an upgrade to an Oceanview Room (based on availability at check-in), a bottle of champagne & welcome letter in your room on arrival, special reservation for dinner at specialty restaurant, and superior bathroom amenities. Please request at time of booking. Proof of marriage required.
Weddings - Free wedding package available, inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sol Cayo Santa MariaCayo Santa Maria,Cuba
- Hotel Contacts
- Extra Info
Cayo Santa Maria Villa Clara Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.