Sol Cayo Santa Maria
- What's Included
- All Inclusive Features
Sol Cayo Santa Maria is a quaint older resort, not a bad choice as far as budget options in Cayo Santa Maria. Although the bungalow style resort is the oldest in the area, the rooms are being renovated. They have a restaurant on the beach and lobster dinner is included. Great mojitos here. A kid's club is available for ages 0-12.
This was our first all inclusive trip. All and all I have to say that we had a great trip. It is an older resort that needs some upgrades and work here and there but all around staff and service was excellent and friendly. Our room was clean, nothing fancy but we always had hydro and running/hot water and some ocean view. At the lobby bar we always had excellent service from all staff but mostly Lizdany (bartender) and Fabio (server). Towel service from I believe Devan??? was good as well.Pizza place had the best pizza and thank you (gracias) to our waitress Dailyn, she was great. Beach area was excellent. Rogelio was kind and very helpful and the small catamaran ride from Raoul was great.Beach bar bartender Valentin (nickname "mon amour") was excellent. The others were great as well, just don't remember all the names. LolBuffet restaurant had a good variety of food and the 2 à la carte restaurant had excellent food and great service. We spent most of our time at the beach and exploring here and there and walking to the market at the Melia (next to Sol) that we only sat by the pool once for 1 hour, so I can't comment on that part. Overall, we enjoyed our stay. Yes needs upgrades, but we didn't have that many problems like some others did.
This was our third trip to this resort. I will say the produce has gotten better in the salad bar area.However the towel service for beach was pathetic. The pool area service for drinks is ZERO! The rooms are not comfortable and water pressure is sad. The place is OLD and run down. Yes the beach is nice and its quiet here. However the re is no value for the price.You even have to chase down the water they don't bring you. Also they no longer replenish fridge. How thwy get a 4 star is beyond me. Pricing now is way over board for what you get. No longer a fan or going there.
I rarely complain but this is out of the ordinary. I was very upset I have been travelling a long time alone never ran in to a problem like this for a while it was a nightmare. There was even a lady I met helping me with this. I would not recommend this resort unless they get everything in order and working properly. This is a nice resort it look very nice but the rooms needs a lot of TLC.Left on the 8th Feb/2017 with Air Canada at 6:30am Wednesday got to Sol around 13:30 pm was told rooms are not ready before 4 pm which was ok. Was given room on second floor 2905 I had ask but did not realize the amount of stairs to go up. I told them I could not because I was limited because of a knee replacement 6 months ago. So they gave me another room that was further from the resort 6006 close to the Melia resort. Got room at 5pm on Wednesday enter room to find not all lights were working, toilets could not flush had to use a pail to flush toilet, no TV, no phone working also no hot water. I went to see them telling them what was not functioning was told they would come and check it out. Repair man came at 10 pm looks around was told by him he would return in 5 minutes which he never returned. So next morning packed all my belongings and ask to be change rooms was told no rooms available that they were full so I said some people are leaving today so you must be able to have a room. I also went to see the agent of Air Canada where he also told them to change me room this was on Thursday. In the afternoon was told that I would get a room closer to the resort and it would be around 4 pm got lot of excuse and I held my ground by 5:20 pm I told them if I didn't have a room that they would either have to transfer me or I would phone the Air Canada rep to come down. All of a sudden they found me a room. At least the phone was working, toilet, TV but no hot water and the shower head would not hand up on it's stand bath tub was rusted curtains in bath room was not functioning would not roll back up. Had to keep room really cold so no insects would come in under the door their was an opening about 1/2 inches at night time I would put a towel in the crack so I had no insects. Had ants in bedroom. Was told by staff only 25% of resort is open. At midnight the shut off water till 5 am in the morning. Fondly got hot water on Monday I had to argue from Thursday to Sunday night brought a bell boy with me to prove to them that I had no Hot water. They don't have very good English and no french so it makes it hard to communicate with them because they don't understand and they can't answer you properly because of language barrier. Toaster only bottom element function the top element was burnt you had to toast you toast at least 3 times I understand this is Cuba but the resort is classified as a four stars so it should be standing up to it's standard as a four star. Main Pool was dirty a lot of dead flies I guess pool are all titles very slippery and dangerous to fall. It is sad because the resort as a lot of potential it as beautiful landscaping the resort when you look at it is very clean. Staff tries very hard to please you they have excellent staff at the dinning room and specialty restaurant. Meet a young chamber maid were I had the room 6006 she wanted me to give her 5 peso a day because she and her family were having a heard time. When I got a new room 1002 I never meet my chamber maid. Rooms are kept clean and bathroom the insect come in from under the door opening also could not open door to balcony windows are dirty curtains are not properly hung. This resort needs TLC. Food is not kept hot because they don't put enough water in steam table the pan don't touches the water where it would keep the food warm. The only time I eat hot was at the Italian restaurant where it was excellent. When you verify these resort you should go stay there on identify so they would not know that you where an agency so you would see what is going on and it would not be acceptable. This is not my first time in Cuba I have been to Varadero twice and I had never in counter such a night mare. I travel alone and I love Cuba I know that I am safe there and that it is clean. But this resort I even told them before I left I would never come back there or recommend this resort. People I met had issues I made friends with a couple and they were transferred to Dune's Melia. They have a young Manager at night and his English was very limited but he tried to help I would not want his job because he got hell every night from customer and unsatisfied people. I talk to another couple where they had no water and they had to take showers at the pool l no electricity in room. So this resort should not even be functioning and if so they should make sure that to repair and then open up that room. Also the kids park was close they we working on it also the GYM is close Thank you
We arrived late and were told we could eat at their snack bar it was open 24 hrs a day. Two options cheese & ham sandwich or hot dog . I choose hot dog. Never went back there. At our room there was a terrible odor. Open the balcony slider to let fresh air in. Safe in the room was small and attached to nothing. Anyone could walk out with it. Bathrooms next to the pool and Pizza bar were so dirty and unable to flush toilets. Buffet and a la cart restaurant were so so. On good side the beach was beautiful. People were very friendly. Pool area was quite nice.
Just left this beutifull resort last thursday after four great days. The apartment was clean and nice, the staff was so kind and always smiling. Food was great and so was the beach. My best recommnedation goes for this resort
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch & dinner plus snacks
- A la carte dinner with reservations
- Unlimited domestic drinks 24 hours a day
- Daytime tennis
- Daily activities & nightly entertainment
- 300 rooms
- 1 Buffet restaurant (International)
- 2 a la carte restaurants (Italian, Cuban)
- Snack bar
- 3 bars, including: Pool bar
- 2 pools
- Fitness Centre
- Tennis court
- Beauty salon
- Games room
- Gift shop
- Meeting facilities
- Water sports centre
- Outdoor whirlpool
Standard Room with balcony or terrace:
- 1 king or 2 double beds
- 1 full bathroom
- Air conditioning
- Satellite television
- Max occupancy 3 adults or 2 adults and 2 children
Kids Deal - Special all-inclusive rate for kids 3-12, when sharing with 2 full paying adults. Max 2 kids. Maximum room occupancy restrictions apply.
For the Kids - Supervised kid's club for 4-12 years, Children's playground, and Babysitting available for a fee.
Honeymoon Bonus - Receive a welcome cocktail, an upgrade to an Oceanview Room (based on availability at check-in), a bottle of champagne & welcome letter in your room on arrival, special reservation for dinner at specialty restaurant, and superior bathroom amenities. Please request at time of booking. Proof of marriage required.
Weddings - Free wedding package available, inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sol Cayo Santa MariaCayo Santa Maria,Cuba
- Hotel Contacts
- Extra Info
Cayo Santa Maria Villa Clara Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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