Sol Cayo Santa Maria
- What's Included
- All Inclusive Features
Sol Cayo Santa Maria is a quaint older resort, not a bad choice as far as budget options in Cayo Santa Maria. Although the bungalow style resort is the oldest in the area, the rooms are being renovated. They have a restaurant on the beach and lobster dinner is included. Great mojitos here. A kid's club is available for ages 0-12.
Spent a wonderful week at Sol Cayo Santa Maria at the end of August, the week before Hurricane Irma. It’s been hard to get news from there. I hope everyone managed to stay safe and repairs are going well!This was my first visit to Sol. There have been a lot of negative reviews from here so I was curious to see for myself what it was like. I’ve travelled to Cuba many times over the years and my priorities are a relaxing atmosphere and a great beach. Perfect on both counts here! I typically book 3 star locations so if this is your experience and expectation with Cuba, you won’t be disappoint with Sol. The resort is one of the oldest along the shore and it is showing its age. You won’t find luxurious accommodations or 5 star buffets here but I found my room very quiet and the meal service on par with similar resorts in Cuba. I think the best asset of Sol is their wonderful, friendly staff. I have a few staff I’d like to commend here. On my first night at Sol, I was sitting in the lobby using the WiFi and after my online session, walked away from the couch I was seated on, leaving my wallet with over $600 inside! (yeah, I know...stupid) 30 minutes later, horror stricken by the discovery that every nickel and credit card I have with me is gone, I return to the lobby. I ask at the desk if there has been a wallet turned in, and miraculously...a wonderful Bellman by the name of Heiky had found it right where I had left it and the staff person at the desk was busy doing a full inventory of my wallet to add it to his report. It would have been so easy for Heiky to pocket this find, which certainly would have improved his take home pay that week! What a remarkable display of honesty and integrity! Needless to say, Heiky received my overwhelming gratitude and a very generous tip!The staff in the dining room were all very good but there was one shining star in the group. I met Dialan early in my stay and when on duty, made sure my dining experience was perfect. It was a pleasure chatting with him every day and I know this young man has a great future ahead of him in with the Melia chain. With his dedication to customer service, I have every expectation her will be managing a resort as his career develops!As I said, a great quiet beach is what I look for and I found exactly that at Sol. I spent all of my days at the beach at the far western end of the resort which was away from the main beach. The music from the pool area is almost imperceptible here, drowned out nicely by the sound of the waves. At other resorts, I’ve plugged into headphones to drown out unwanted noise but they never came out of my bag on this trip! No problem getting beach loungers, in fact, i usually had this part of the beach to myself until 11am! Perfect place to kick back and relax!If you’re a cigar lover, watch out for the price gouging here! The selection of fine cigars was weak at Sol’s gift shop so I ventured over to the Melia next door to their cigar shop. Prices here are shockingly high! I asked for a box of my usual favourites and was told it was over $200 pesos. The same box at the duty free at the airport on the way home was $110. I’d say buy enough to get you through your time there but if you’re bringing some back, wait until you’re at the airport. (Same thing with premium rum...10 pesos less at the airport!)If you’re the kind of traveller who doesn’t sweat the small stuff when you’re in Cuba, you’ll love it at the Sol! I will certainly be back.
Hey, we stayed here june 2017 for 10 days. there was no single supplement so we booked 2 rooms, asked for rooms close, next door or at least on the same floor, as we were 2 females and wanted to be close. When we got there we were already put into rooms that weren't even in the same part of the resort. There was no dealing with them, they were adamant that the hotel was full, which we know it wasn't even half full. The only option they told us was to pay money to get rooms near each other. So after a long back and forth and talking to the manager and getting no where, we decided to just pay for the one room which required a fee, and i took the the room that was separated by a path, no problem. They were bungalows, and the next day the maid told us the person beside her was leaving and i could move in. So the next morning i went to the front desk, checked out of my old room and into the new. It was nice, it was a full bungalow, the doors opened up and connected the rooms. The Rooms were very basic, no water in the fridge, old tv. Rooms weren't very clean, but it was ok for the week. We went back to santa maria for the beach, it is beautiful, everyday its a different colour, and bath warm. This week the ocean was quite rough, i haven't seen it this way before. We were swimming and enjoying the beautiful weather when all of a sudden it felt like a million bees stinging all over my leg, of coarse i freaked out and tried to run out of the ocean, lol. Yep it was jelly fish, it hurttttttt like crazy, the life guard got vinegar and sprayed my entire leg. Then he got aloe for me to rub on. It took hours for the stinging to subside, and days for the swelling to go away. Just know they are in the ocean in santa maria The food at this hotel was the worst I've ever had,literally walking around with my plate empty at many meals. We didn't go to the specialty restaurants, as we were told by many guests to not bother as the food was terrble. The pizza restaurant was the only place we could get a full stomach, but after days of pizza that to became undeniable.Id also like to mention that we have been travelling to cuba for many years, probably been here over 10x, we know what to expect, mostly we go for the beaches,and the people.This trip was totally different, the employees at this hotel are running the show, they aren't very interested in doing their jobs, and very often standing around talking with eacher, making us feel as tho we are bothering them. There were no management on a daily basis over seeing these employees, and have no clue what is really going on. My biggest issue is we on my occasions heard the staff speaking in Spanish derogatory about other guests, it was wrong and they seem to do it alot. We would never return to this hotel or to the Sol chain.
Not bad if u want a budget hotel. Buffet restaurant is especially good place to visit since the staff is very friendly and provide Great service. Especially id like to mention the dinner and supper people Yamilka and Jorge who were very friendly to me the entire time i was there
My family and I were able to stay only for three nights but it was an unforgettable experience. If you prefer original and uncommon resorts, Sol Cayo Santa Maria is the one. Far from modern concepts and structures, the bungalows, the open areas, the surroundings full of green and wild, free life, the turquoise colour of the beach and the peaceful ambience guarantee a pleasant staying. The musts: 1) to always have lunch at Ranchón Playa ¨La Picua¨, the best lunch ever incredibly close to the beach and enjoying the heavenly breeze, the good service of Adameisy and Gladys -the waitresses- are among the best in the hotel, 2) Have all drinks at the bar located in the lobby and 3) to take a massage at the Gym with Mr. Roberto Negrin, after who will feel a brand new-born person. One remark: in order to have bottled water all day, you have to insist and to call several times to the reception desk. Otherwise, they will bring water late afternoon when you are dried-out.
My wife and I have been considering a trip to Cuba for several years but always opted for Mexico, Dominican or Antigua and have always been pleased with our well researched choices. We put the same compulsive due diligence into our Cuba vacation this year and set off in anticipation of adding a new destination to our future options. We took into consideration all the positive and negative reviews we've heard or read of Cuba and specifically the Sol Cayo Santa Maria then set our expectations accordingly. Sol Cayo Santa Maria:Beach - 4/5. Lots of sun coverage and never a crowd. Warm water, soft sand, no rocks, perfect depth and waves for swimming. A little rough for toddlers. Would be a 5/5 if there had been more care taken to keep the beach area clean. I spent the first 10 minutes at the beach each morning cleaning up plastic cups and cigarette butts around our palapa and never witnessed any staff member pick up garbage on the beach. Beach Bar - stock: 3/5; service: 5/5. Great job Jorge! Not just a good drink mixer (working with limited supplies) but always went above and beyond to make his patrons happy. Tip him well!Beach Grill - 3.5/5. We had grilled chicken and calamari with fresh French fries. Much better food than the buffet and had insect/bird protective covers on all of their salads and fresh food items. Rating would have been higher if I hadn't had the misfortune of seeing the grimy condition of the grill one evening after closing time when I was walking back from the beach. Ewwww!Pizza Restaurant - 4/5. Friendly service and fresh-on-the-spot pizzas. Sadly, only open for lunch. If they were opened until 6pm I would never have touched the main buffet or a la cartes. The wandering cats only gave the al-fresco dining experience some added ambience.Other Dining - 1/5. I've never before been to a resort where every meal felt like a game of Russian-roulette. We loved the open air concept of the Creole a la carte (we ate there twice) but the food was just palatable. The hygiene of the buffet was atrocious. We had lunch there on our first day while awaiting check-in and were instantly overwhelmed with flies - on the uncovered food in the service area and dive-bombing us as well as our plates. We ate a few fresh grilled selections and some French fries that seemed to be safe options with minimal flies. From that point forward, the only food we felt we could safely eat was the omelet station in the morning and ice cream later in the day as these items weren't plagued with flies. Must areas to improve: pest control (the open air restaurants had minimal flies); better temperature control of food trays and covers to protect the food from insects; staff training - I witnessed several instances of cooks handling food with bare hands, ice retrieved from the floor and returned to the bucket, a waiter who consistently used a bar rag to wipe sweat from his brow and then stow the rag back to the top of the coffee machine in contact with the espresso cups. There were other issues as well but I think these points help paint a good picture. If that doesn't deter you then consider that we spent our last 2 days in our room with me holding the hair out of my wife's face while she repeatedly threw up so violently she ended up with a petechial hemorrhage in her eye.Customer Service - 3/5. There's great staff, mediocre staff and poor staff. It's a resort with lots of employees and they're all human. You get one bottle of water in your room per day to share regardless of leaving big tips in the fridge along with a written request. They tell you that you can ask for a bottle of water from any of the bars or the Customer Service office at any time but they always seem to be out of stock and send you to the other bar. I spent an approximate average of 45 minutes everyday just touring the resort trying to stockpile enough water to avoid dehydration. Instead of telling you that facilities like the gym or piano bar are closed for the low season they tell you "tomorrow". No - never. We were given a written authorization at our resort to show to the gym attendant at the Melia sister resort next door who said we could use the facilities once but not again as the Sol is not supposed to be sending their guests to the Melia. I'd rather I was told straight up that things were closed (business is business) than given a song and dance. Management and Facilities - 2.5/5. As we expected since it's an older resort, small and spread out with a little weathering. First in the area = first pick of beach location. Rooms and facilities are dated as expected so if you're used to 5* Four Seasons style resorts, this ain't your place. The problem is not the older infrastructure but the unwillingness of management to keep up with basic hygienic standards and comfort amenities like: clean or replace seat cushions covered in months old dried ketchup and mystery stains; properly clean buffet tables after patrons leave; train staff on food handling; ensure bathrooms at dining facilities have soap dispensers (I don't mean empty, whoops it needs a refill problems. I mean bathrooms that don't have soap dispensers at all - what are the staff using?). These are management and training issues that can be easily corrected with simple attention to detail and actual pride of service. Cuba: Not impressed. There's world class hotels and restaurants in Havana yet the resorts always get excused for their short-comings. "Oh but it's Cuba. You have to understand....." B.S.! You can't blame lousy supply chain for poor training and unsafe food handling. On the trip home we spoke to guests from 2 different resorts that also had major illness in their travel groups. One young lady showed up at the airport in a wheelchair because she was too ill after being bed-ridden for 4 days. Another traveller had to be placed on I.V. at her resort to battle dehydration from being sick. Canadian travel companies need to send Health Inspectors to these resorts and there needs to be minimum standards followed or the resort gets dropped from the catalog.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch & dinner plus snacks
- A la carte dinner with reservations
- Unlimited domestic drinks 24 hours a day
- Daytime tennis
- Daily activities & nightly entertainment
- 300 rooms
- 1 Buffet restaurant (International)
- 2 a la carte restaurants (Italian, Cuban)
- Snack bar
- 3 bars, including: Pool bar
- 2 pools
- Fitness Centre
- Tennis court
- Beauty salon
- Games room
- Gift shop
- Meeting facilities
- Water sports centre
- Outdoor whirlpool
Standard Room with balcony or terrace:
- 1 king or 2 double beds
- 1 full bathroom
- Air conditioning
- Satellite television
- Max occupancy 3 adults or 2 adults and 2 children
Kids Deal - Special all-inclusive rate for kids 3-12, when sharing with 2 full paying adults. Max 2 kids. Maximum room occupancy restrictions apply.
For the Kids - Supervised kid's club for 4-12 years, Children's playground, and Babysitting available for a fee.
Honeymoon Bonus - Receive a welcome cocktail, an upgrade to an Oceanview Room (based on availability at check-in), a bottle of champagne & welcome letter in your room on arrival, special reservation for dinner at specialty restaurant, and superior bathroom amenities. Please request at time of booking. Proof of marriage required.
Weddings - Free wedding package available, inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sol Cayo Santa MariaCayo Santa Maria,Cuba
- Hotel Contacts
- Extra Info
Cayo Santa Maria Villa Clara Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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