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Starfish Cayo Santa Maria

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Our Opinion

This hotels is becoming a popular choice for its good value and decent ratings. Located on a beautiful white sand beach, the Starfish Cayo Santa Maria is a good choice for families and couples. Food here is ok, which is pretty common for Cuba. If the recent reviews on this hotel are good and the price is within your budget, then this is a good choice!


Overview

Pristine white sandy beaches, crystal blue ocean waters, extensive amenities and services and a warm, dedicated staff. Starfish Cayo Santa Maria offers all of this, plus supervised children's activities, stylish accommodations and nearby adventure tour options. Everything required for an ideal tropical getaway.

Location: Beachfront, 90 minutes from International Airport of Santa Clara


tripadvisor Traveler Reviews
  • Shirley L : Walkerton, Canada
Great stay....food is an issue.....

My family of five just returned. We stayed Feb 12-19, 2017. We had our children with us ages 15,18,20.I read all the reviews right up until the nite before we left and felt pretty confident that we would be fine.Just so you know.... there were NO washroom issues - they seemed to have got that under control We stayed in bldg 4. GREAT location. Close to everything but the lobby and main buffet but that was fine. Would much rather be close to the pool and ocean. Our rooms had a balcony that had a fantastic view of the pool and the ocean, couldn't have been prettier !Rooms were clean, they were nothing spectacular but the beds were comfortable enough. Unfortunately our bathroom always had a smell to it but we just kept the door shut so it didn't filter into the main room. The toilet and shower are separate from the sink and counter so it worked fine. The kids room didn't have any odor so my husband figured the seal on the toilet was leaking or something. Again...not a big deal.The ocean was amazing just like everyone said. Only thing was it really isn't meant for snorkeling. Lots of shells but ZERO sealife. Worked for me just fine as I hate swimming with the fishes but the kids were a little disappointed. The guys that come ashore with the catamarans are great. I would suggest you take money in your beach bag so you can tip them. They are very accommodating and the kids loved going for the ride. They are there everyday.Enjoyed meeting most of the staff. They were friendly, Found the tipping a little confusing at meal times. Often times you had two or three staff clearing your plates...who the heck gets the tip ? Our daughter speaks spanish , so we had her ask a wait staff and she said they pool the tips. We felt better about that but then one nite we tipped one of the staff and a different one came as we were leaving and you could tell she was PO'd that we hadn't tipped her. Holy hell, I'm not tipping 3 different wait staff at the same meal !!! Overall we probably spent $150 in tips over the course of the week.Meals.....ugh.... what can I say.... I really hate to be negative but it was pretty awful. Every breakfast was the same. There may be one little thing changed each day to "keep it interesting" but it was the same day in and day out. The kids had crepes every day and liked them very much. The omelet station was very good as well. They don't cook their bacon very well so if you grab bacon before you get in the omelet line they will cook it more while your omelet is cooking. Lunch and supper buffets didn't really vary much either. Mystery meat and a gizzillion cold cuts and cheeses. Finally saw cheddar cheese on Thursday but they only had it there two days. I could go on and on but the reality is that you WILL find something to eat but when you do finally find "it" you will eat it every single day which is very tiring by the end of 7 days. We never did any a la cartes because there was never anyone at the desk where you have to sign up. I checked everytime we were in the lobby area but there was never anyone there. Not sure if we missed out on anything or not. My suggestion is to DEFINITELY bring your own condiments. I mean, ketchup, salt and pepper, pancake syrup, peanut butter. You will be so glad you did. If I had to do it all over again I would pack an entire carry- on of snacks. Their snack bar is dried out hamburgers or hotdogs. THATS IT !! Every single day without fail. If you are lucky they have onions, mustard, tomatoes and cucumber. If you're not lucky - you get mustard. There are no chips, nachos, fries .... If you want pizza they have it at the main buffet but be prepared - they make the pizza with some kind of wierd cheese - its not mozzarella. The kids hated it. They had fries at the supper buffet most nites but don't look for ketchup, salt or vinegar....they don't have it.OK I promised not to go on about it but man....food is such a big part of a vacation. In a nutshell, I would recommend the resort with the caveats regarding the food and snacks. I probably wouldn't go back but that is only because I think there are too many places in the world to visit why go somewhere twice,.Never once had trouble getting cdn exchanged for pesos at the front deskThe 1 hour and three quarter bus ride to get to the resort was fine. Wouldn't be all that great at nite I suppose but there was lots to see in the daytime which is when we traveled. Take the time to go to La Estrella market. The guys at the resort will take you there in the golf cart. Very cool place in the daytime. Never went at nite but apparently there was some nightlife there at the disco. The resort itself has very little night life. Once the shows are over (around 10 pm) it's pretty quiet.

  • Terri M : Ottawa, Canada
Return visit was amazing!

My second time to Starfish was just as amazing as the first, if not a little better! Some of the staff remembered me by name and were genuinely happy to see my return. Shelley from the entertainment staff is an incredible girl and I consider her my friend now. She goes out of her way to make sure you are having a good time and would do anything to keep you smiling. Yohena at the concierge desk is so awesome, she pays great attention to you and your needs and ensures that they are met. Santos is always making sure that there is enough food to eat and that you are having a good vacation as well. The bar staff makes the best drinks and always kept me laughing! My maid was a lovely girl and did an incredible job keeping my room clean and leaving beautiful notes and towel designs on my bed. ALL the staff deserve a pat on the back!All in all another great vacation in the books and I will definitely be back to Starfish next year! Love you guys!!!

  • smokeanddrink : Niagara Falls, Canada
We're accepting sub standard

Preface by saying,I travelled to this property 1st week of February , didn't realize the name change as it was the same property I visited 4 yrs ago.I had read all the reviews from different sites, most seemed quite reasonable, however many reviews, as has been the case for yrs now when describing Cubas food is " you don't go there for the food". Having been to this property 4 yrs ago I was truly impressed with the food in particular the buffet,as well 2 out 3 of the a la cartes were exceptional. Having said that ,upon arrival I was sure to expect the same or better.This was saddly not the case,It seems as the property ages( only slightly) the property as a whole deteriorates rapidly. The food had no change all week, yes there is pasta ,hamburgers,hot dogs and fish, but it is the same sauce drenched over cooked pasta,dried out burgers,4 different ways to serve a hot dog and same fish swimming in a murky,watery sauce. I found greens on the salad section only 2x. I noticed many items were no longer available if you were not the first few people in the buffet ie fries,a very tasty battered fish. On the plus side,bananas foster,crepes were a nice surprise however the cooks don't know to say there is a limit as plates were being filled (4-8)with both of these as I witnessed. I did try the pork once, a terrible waste of time in line as the pork was very fat,grisly and tough. Worst coffee and orange juice I have ever had, the coffee was literrally so watered down that it was more water than coffee.As for the service, as I have read in another review, there is more importance in setting a table than there is in servicing customers , as there is plenty of staff but priority is not in customer service.Yes , the beach is beautiful ,grounds are well kept, and the drinks are plentiful. We always had hot water and the A/ C worked. But that is not all a resort has to offer.This is my 8th visit to the island , to many different resorts and cities and I must say it may be my last visit. We as consumers have been led to believe through reviews,resorts not catering to their guests and even tour companies still selling a resort that they know is sub standard, that it's OK to pay for something that your not going to get - oh because it's Cuba. Where in Canada, US or any other island would anyone accept sub standard food ,accommodations, and an overall resort experience? I've stayed in other parts of the Carribean so I know this is not the standard of stay in resorts.This was truly a wake up call for me regarding Cuba,there are many other Carribean islands and mainland Central America destinations/ resorts where my hard earned money can be spent and my vacation time enjoyed.

  • clintontraveller2017 : Clinton, Canada
Wonderful place

The staff at this resort make it amazing! First time here and the only complaint was the service at breakfast but everything else was perfect. The entertainment staff, especially Madeline go out of their way to make you feel at home. The pool bar was great as it wasn't as busy and two awesome bartenders but the beach bar also had a phenomenal one. Thank you to all, we will definitely be back.

  • cinpom :
Great Place

It a very nice hotel, The beach is excellent, rooms are nice. Staff is very friendly and helpful. Needs a little repairs. The only negative is the food it's typical Cuba resort except there is no variety at all. Ate fried rice, pasta and pizza all week. They have lots of hotdogs.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily plus snacks
  • All drinks (Premium brands, Domestic beer)
  • Drinks at disco
  • Daily activities
  • Kayaking
  • Water bikes
  • Introductory scuba lesson
  • Nightly entertainment
  • 1368 rooms 
  • Restaurants including 6 a la carte restaurant (Italian, Asian, Mediterranean, Seafood, Spanish and Cuba)
  • 24-hour room service (fee)
  • Beach grills
  • 3 bars including Pool bar
  • Coffee Shop
  • Disco
  • 2 pools
  • Whirlpool
  • Business Centre
  • Internet access (fee)
  • Shops
  • Tennis
  • Select watersports (fee)
  • Spa (fee)
  • Fitness facilities nearby (fee)

Junior Suite includes:

  • 1 king or 2 twin beds
  • Air-conditioning
  • TV
  • Full bathroom
  • Mini-bar
  • In room safe
  • Iron & ironing board
  • Max occ 3 adults or 2 adults & 2 children

Kids Deal - First child 3-12 stays free when sharing a room and existing beds with 2 adults. 2nd child pays a special child's rate. Blackout dates may apply. Maximum 2 children per room.

For the Kids - Kids enjoy supervised activities at the Kids' club (ages 5-12) or Baby Club (0-4). Children's pool. Babysitting service available for a fee.

Wedding and Free Honeymoon Packages - Are available. Please inquire.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Starfish Cayo Santa Maria
    Cayo Santa Maria,Cuba

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Starfish Cayo Santa Maria
Causeway to Cayo Santa Maria, 56200 Cuba

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.