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Starfish Cayo Santa Maria

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Kids
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Our Opinion

This hotels is becoming a popular choice for its good value and decent ratings. Located on a beautiful white sand beach, the Starfish Cayo Santa Maria is a good choice for families and couples. Food here is ok, which is pretty common for Cuba. If the recent reviews on this hotel are good and the price is within your budget, then this is a good choice!


Overview

Pristine white sandy beaches, crystal blue ocean waters, extensive amenities and services and a warm, dedicated staff. Starfish Cayo Santa Maria offers all of this, plus supervised children's activities, stylish accommodations and nearby adventure tour options. Everything required for an ideal tropical getaway.

Location: Beachfront, 90 minutes from International Airport of Santa Clara


tripadvisor Traveler Reviews
  • danielmartin9093 : Ottawa, Canada
Best Staff ever but issues with washrooms and water supply

My friends and I just returned from the Starfish resort. The DG of the hotel (Raoul), Eduardo, Ingrid and the rest of the staff were all amazing and responded to all of our requests. They are truly excellent at providing outstanding customer service. The rooms were clean and comfortable, we were in bldg. 10 which is close to the pool and beach. The food was very good, lots of variety for every taste. The restaurants à la carte were vg as well, no complaints. The only issue we had which is serious enough to mention were the lack of washrooms available, they were all closed (beach, restaurants, lobby). We were told that there was a lack of water supply due to the lack of rain last year and that the gov. cuts the water supply to all of the hotels for a few hrs every day. They also indicated that there were drain problems and that they were expecting parts from Sunwing airline as they are the owners of the hotel chain. They cut the water supply in rooms in the evenings which is not acceptable. This also means that staff and guests don't have any water to wash their hands in the evenings and during the day. Bring Purel..... This is not sanitary and many had La Tourista and no wonder! If it was not for this serious issue, we would all return to the resort which is too bad as everything else was A1.

  • chefvlad007 :
Mr

Great hotel with most amazing staff ever,was mine second visit there and they did some impromvant since last time. Very good variaty of food in buffet . beautuful garden around resort really makes you feel you are on tropical resort.Will defintly visit again and recomend to everyone

  • fille132016 : Vancouver, Canada
Average

One of the best beaches, for sure! white sand was amazing!But:-Lots of flies! everywhere, not only in the bars, buffets or restaurants,also on the beach and near pool; its impossible to read a book somewhere else except the room, those bustards have huge teeth-they are biting.-Washrooms in central area ( lobby and near buffet) were not working because "they needed renovation and were waiting for the parts to come from states". That was very poor situation for those who had to go to their rooms to use the washrooms.-Drinking water tastes like taken from the swamp... that's the one from the bottles; but i guess they are using tap water to make tea and coffee; not a good quality/taste-Food was tasteless with no salt/pepper on the tables,we needed to ask for it every timeOverall impression - we paid 1100 for a week; so we get 3* vacation!We should be expecting this but after reading good reviews on this hotel decided to risk.Should not be doing this!

  • ruthmonkeysee : Hamilton, Canada
Everything was good until...

Stayed there from Jan 10th to Jan 17th 2017.Our first impression of the hotel was great until we could not find a functioning public washroom on the second day of the stay at this hotel..we we railroaded around by the front desk personnels as to where the next available washrooms were. We made complains to the manager but fell on deaf ears. These went on until the day we left the resort. We already checked out and needed a washroom, finally we were given a key to use the washroom of one of the guest rooms nearby. BTW...it's a little distance to go back to our room every time we need to relieve ourselves. So, tour operators like Sunwing Vacation needs to listen up, can't recommend this place until this gets fixed up.Lighting is very poor at night time...you depend on this to go from your bungalow to the dining/ buffet area, so bring a flash light or 2.Beach towel service was basically nada...either no staff at the stated times or no towels, so we used our beach towels for the durations of our stays.Friday breakfast service was a dismal...noted also...groups diners received better service more than couple diners for the obvious reason..Watch out for the side walks...potential for trips and falls due to uneven pavements and poor lightings... bring first aid kits/ bandaids and polysporins.ON THE POSITIVE NOTES - hotel's ground are kept tidy and clean by staff. Buildings are old but kept clean and presentable. Ground staff were friendly and worked hard.House keeping staff were great, our room was always clean..Food were fair...we did not get sick...after all we were there for the beach...btw...it was quite windy the week we were there but beach was beautiful...Pool was great too...but we used the pool on our last day there....Giving a few stars only...hoping for management to listen to customers on the washroom issues being resolved...

  • Sophie D :
Amazing trip!

My frist trip to Cayo Santa Maria was to Starfish with two of my friends. We had such a great time! The entertainment team was amazing, the drinks and the staff just wonderful. ! There were just a lot of kids which made things a bit splashier around the pool area. Definelty in one of my considerations for my next trip!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily plus snacks
  • All drinks (Premium brands, Domestic beer)
  • Drinks at disco
  • Daily activities
  • Kayaking
  • Water bikes
  • Introductory scuba lesson
  • Nightly entertainment
  • 1368 rooms 
  • Restaurants including 6 a la carte restaurant (Italian, Asian, Mediterranean, Seafood, Spanish and Cuba)
  • 24-hour room service (fee)
  • Beach grills
  • 3 bars including Pool bar
  • Coffee Shop
  • Disco
  • 2 pools
  • Whirlpool
  • Business Centre
  • Internet access (fee)
  • Shops
  • Tennis
  • Select watersports (fee)
  • Spa (fee)
  • Fitness facilities nearby (fee)

Junior Suite includes:

  • 1 king or 2 twin beds
  • Air-conditioning
  • TV
  • Full bathroom
  • Mini-bar
  • In room safe
  • Iron & ironing board
  • Max occ 3 adults or 2 adults & 2 children

Kids Deal - First child 3-12 stays free when sharing a room and existing beds with 2 adults. 2nd child pays a special child's rate. Blackout dates may apply. Maximum 2 children per room.

For the Kids - Kids enjoy supervised activities at the Kids' club (ages 5-12) or Baby Club (0-4). Children's pool. Babysitting service available for a fee.

Wedding and Free Honeymoon Packages - Are available. Please inquire.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Starfish Cayo Santa Maria
    Cayo Santa Maria,Cuba

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Starfish Cayo Santa Maria
Causeway to Cayo Santa Maria, 56200 Cuba

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.