Valentin Perla Blanca
- What's Included
- All Inclusive Features
Location: Beachfront, approximately 130 km from the Santa Clara airport.
Nice grounds, beach ok, but quite rocky in some areas.Food VERY disappointing, same stale , old food every day, and all of it cold.Staff not very friendly, with only few exceptions.I will not return to this resort.
It was my 1st experience as a solo traveller and my goal was to read, relax by the beach, and enjoy good food. Little did I know what was waiting for me 2 days in... The worst diarrhea hit me and is still affecting me after 2 days being home! Unfortunately, the numerous trips to the washroom were not pleasant either. Dirty, stinky, and the private restroom I was able to find on the site happen to be broken… not flushing!!The staff at the front desk were unfriendly, no smile, spoke little English. The waiters at the lobby bar were ignoring me for minutes before greeting me…. And I would be their only client! (except the waitresses on the floor who were extremely nice, friendly, efficient and smiley.No cushions on the lounge chairs near the pool, which would have been nice after sitting all day on their hard chairs at the beach, and lounging is the only thing to do when it’s close to 40 degrees and the sun is burning. The gym had no AC…. NO Air Conditioning!! How are you supposed to workout in Cuba, in the summer, with no AC!!The FOOD. Where do I start… Groundhog day! Same ordinary, stale food, meal, after meal… for 7 days. I have not seen any greens all week, except for those sad little greyish Brussel sprouts, canned asparagus, and cucumbers. Other veggies were canned corn, pickled beets. No wonder half of the resort got sick. They would recycle from meal to meal and we would recognize what had not been eaten a few hours ago… it was transformed in some sort of a mixed pasta, ham & canned veggies, loaded with heavy mayo. With such an upset stomach, I just felt like Italian food to fix me, like pizza or fresh tomato pasta. Well, the only pasta available was either filled with cream or oil, and the only time they served tomato sauce… it was as clear as soup! I tried to reserve for the only restaurant that was opened all week, to no avail. I then turned to the snack bar for a little change and order the burger. Big mistake! I had to spit out almost all of the meat after chewing into rubbery pieces of fat at every bite. Yuk!!One POSITIVE note about the buffet was the staff, SUPER friendly, and the MANGOS… oh and the grilled fish. But at one point, one just cannot go with grilled fish and rice every single meal for 7 days. I cannot believe the chef couldn’t come up with more variety.The ROOM. The only thing I will say is that I had diarrhea all week, and I don’t think my toilet bowl was ever cleaned. I do not need to say more.A friend told me before I left that this hotel was hit or miss… unfortunately I fell on the wrong week.
My friend and I travelled to Valentin Perla Blanca from August 4 to 11, and had upgraded to the silver package for its perks. Upon arrival the early check-in was not accommodated. During busy season, I could understand, but as the hotel was at approximately 30% capacity I could not understand why. When asked we were told that because we had a silver room, we had to wait for that particular one to be liberated by the guests who had opted for a late check-out. When I pushed further and asked what the difference was between regular rooms and silver rooms I was told nothing. When we finally got access to our room at 4pm, it still was not ready. Thankfully the service at the Buffet lifted my spirits. Jordany and Diana were absolutely amazing. Always attending to our needs and remembering our drink preferences.Beach is beautiful, although quite a trek when your stomach is upset and there are no bathrooms available. That is definitely something they should add. And don't let me get started about the upset stomach, 4 days since my return and it still isn't 100%.As for the a la cartes, again with the silver package we were to have guaranteed additional reservations. The hotel knew nothing of this and refused to grant them to us. This I will take up with Transat Vacations. Thankfully the food was amazing, the service was good all around, but the best was truly Michel at the Italian restaurant. He made us laugh until our stomachs hurt and we even made reservations for a lobster dinner with him the next night.We quite enjoyed Alejandro's service at the main bar, and Sergei at the beach.The resort is beautiful and well kept, the rooms are spacious and modern. Again, with the silver package we were to have bathrobes and slippers, which were only given two days after our arrival when we asked, and mysteriously disappeared on our second to last day. All in all a great resort, the upgrades though are not worth it as they are not respected by the resort.
Our 4th time at Valentin. First time we had to wait till 4p.m. to check in our room. Believe some miscommunication between housekeeping and Check in staff. Finally went to room 3204, clean, close to pool, 24 hour snack bar and beach. New management and we noticed a positive change. Hotel is clean. Buffet - We only had breakfast and one dinner. We celebrated my husband's birthday and Dasiel was very kind and arranged for a wonderful dinner at the Spanish Restaurant. Staff was outstanding Our waiter Rogelio was spot on with his service not only to us but all the guests. They had birthday cakes for my husband and another lady celebrating and were gracious and provided the best service!! We had dinner at French and had a nice steak dinner and again service was outstanding and food quite good. Our third a la carte was Italian which was disappointing. Servers were not able to answer questions about menu and wine service was poor about 4 sips poured at a time. Food, soup was extremely cold, but appetizer and spaghetti dinner was very hot in temperature but needs seasoning. Lunches at the 24 hour snack bar by the pool and Aime, Fabien, Arai and Adisleedy were amazing and would be fabulous in the a la carte for their knowledge and extreme good prompt friendly and happy service. Gretten at the lobby bar is a sweetheart, we knew her from our previous stays at Valentin and it is nice to see all the friendly faces like Jorges in buffet and most of the servers. The young man that plays guitar in lobby is amazing and he really has guests participate and have a lot of fun. the gardeners are amazing always greeting and wishing us a good day. Grill on beach all staff friendly and happy and go out of their way. All in all a very good, relaxing and happy vacation. Had a ball catching fish and giving it to locals for their families. Thanks to all at Valentin for making our vacation memorable and hope to visit soon.
We had a great time here! At first I was skeptical on going here but it turned out to be good - service is great, amenities were amazing (love their pool), beach was superb and surprisingly the food weren't bad for Cuba. It was hard to get a cab to go to the town or bus that passes by here. In addition, we had a last minute arrangement for beach dinner for our anniversary and although there is a language barrier the staff still arrange it for us with three awesome staff all to ourselves. It was wonderful and I am just grateful for the service provided during our stay! Don't miss out on the beachside BBQ!! They also serve food & drinks while you're on the beach. Amazing!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily, plus snacks
- All drinks (domestic beer and cocktails, select international brands, house wine with meals)
- Mini-bar (restocked daily)
- Daily activities
- Non-motorized water sports
- Evening entertainment
- 1020 Rooms
- 8 Restaurants
- 5 Bars
- 2 Pools
- Tennis courts
- Internet service (fee)
- Conference Facilities (fee)
- 1 King or 2 3/4 beds
- Ceiling fan
- Hair dryer
- Satellite TV
- Iron & Ironing board
- Balcony or Terrace
- Living area
- Mini-bar (stocked daily with water, soft drinks, juice and beer)
- In-room safe
- Maximum Occupancy 2
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Valentin Perla BlancaCayo Santa Maria,Cuba
- Hotel Contacts
- Extra Info
Lagunas del Este, Cuba Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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