Valentin Perla Blanca
- What's Included
- All Inclusive Features
Location: Beachfront, approximately 130 km from the Santa Clara airport.
Let me start by saying yes to “look” at this resort it is very pretty ....However..... on arrival our bed sheets were used , dirty n smelly ...Our patio door did not lock (1st floor) N when I went to the front desk to complain they said go back to ur room n dial 5 .... lmao sure enough our phone doesn’t work .Our rooms toilet seat had mould all over it, the public washrooms all over the resort ether didn’t have toilet seats or no toilet paper.... so if u can’t do “squat” every-time u need the washroom .. good luck. Food -yes it’s Cuba so we didn’t expect much but everyday the food was the same n I mean breakfast lunch n dinner ... oh n always cold. Unless u lined up for 20-30 min for something “fresh” .Trying to ask for ANY help from the staff sucked ..... they r all so young n just don’t care. At 4pm we arrived to our room for a shower n nap, we were told there r no clean towels today lol. N he just left our dirty ones on the floor, as we watched him on day 4 not change our streets since we arrived n skim the floor with a dirty mop.One added bonus was the foggin machine goes through the resort n breakfast area at 7am so that’s some added flavour while ur eating r breakfast with no warning. On a positive note the bar staff r very friendly n the ocean pretty .I travel all over the world n I would never recommend this place to anyone . So disappointed !
The hotel is very quiet and tranquil with great pools, bars, and a la carte restaurants, the staff in the various bars are quick and friendly. Multiple staff members learned your names and remembered them throughout your stay at the resort. The beaches are amazing with tons of chairs and seashells. The entertainment team at the resort tries their best to ensure everyone has fun at their activities. The lines can be long, however we spent about 2 hours in lines at the banks, a la carte reservations and excursion desk on the first day. By doing it all at once we could enjoy the rest of the time relaxing by the pool or beach. One negative part of the resort is their room services. If you need extra towels, pillows, or anything else in your room forget it. They are extremely slow and should improve this part of the stay.
The resort is now better then before Irma, the food was better, the grounds are beautiful, the way to the beach is wider, the bar at the beach has been re built, it is better then ever, they have new cabanas on the beach....the workers on the beach are amazing! The chef at the BBQ, pit Adrian, he is such a sweetie, love him! The bar, Daniel, Baby, and Jose. Beautiful people, always smiling.I was wondering if anyone knows of a victor, happy young man in the entertainment crew, he was such a wonderful man.
If you're on a budget, this is the place for you. If not, maybe check other places.We took the privileged package, not worth it!When we checked in the person at the privileged bar/checkin was not at all helpful. Pointing left, right and center to tell us where things were...he could have been pointing at the moon! Not good. He didn't know where the privileged areas where or even if there was any!From there, well. The food was never hot, always luke warm, or cold. Whether at the buffet or the ala cartes, never hot food. At the ala carte restaurants, we order food and it was on our table within 3 minutes! This was not cooked to order! At the buffet my husband and I took fish and when we got to our table, the fish was not only cold but not cooked in the middle, raw! He was sick during the night, and me the next day, and from there we only took cheese, cold meats, etc.We talked to several other couples we met others and several experienced diarrhea. Some people ate meat, fish, chicken or salads, and different restaurants. We suspected the water. Even though we only drank bottled water, where did the coffee, tea, lemonade, mixed drinks or ice come from? I have stayed in Cuba before, three times, at a Paradisus line and well worth it. Never service, food or other problems. We will visit Cuba again but not here and not in Cayo Santa Maria.The Paradisus line in Cuba is my far, in our opinion, the place to stay.
They advertise trilingual staff; not true. Front lobby: 1) not enough people; 90 min wait to log-in/out with obviously UNhappy-to-work-there blonde clerk; 2) NO possibility to get any printed material like map of the property, operating hours of services, etc.; 3) 90 min wait to poorly organized exchange cashier; not enough signs throughout the huge property; 4) not enough life-guards and chairs on the beach; 5) room service very unequal between buildings and between days of the week.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily, plus snacks
- All drinks (domestic beer and cocktails, select international brands, house wine with meals)
- Mini-bar (restocked daily)
- Daily activities
- Non-motorized water sports
- Evening entertainment
- 1020 Rooms
- 8 Restaurants
- 5 Bars
- 2 Pools
- Tennis courts
- Internet service (fee)
- Conference Facilities (fee)
- 1 King or 2 3/4 beds
- Ceiling fan
- Hair dryer
- Satellite TV
- Iron & Ironing board
- Balcony or Terrace
- Living area
- Mini-bar (stocked daily with water, soft drinks, juice and beer)
- In-room safe
- Maximum Occupancy 2
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Valentin Perla BlancaCayo Santa Maria,Cuba
- Hotel Contacts
- Extra Info
Lagunas del Este, Cuba Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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