Valentin Perla Blanca
- What's Included
- All Inclusive Features
Location: Beachfront, approximately 130 km from the Santa Clara airport.
We went to this resort in November, 2016. We paid for two upgrades - Silver Privilege - and enjoyed the benefits of both! We loved the added specialty restaurant dinners, and the special (Privilege) lobster dinner. Be warned, warm water lobster is NOT the same as Atlantic (cold water) lobster. The food was excellent (except the steak!) and generously served. We also enjoyed hanging out in the Privlege lounge with its own bar, hors d'oeuvres, and premium liquors. The Privilege Concierge (Ailys ably assisted by Yordano and Yoelkis) took very good care of us and ironed out any problems we had. Albertico and Eduardo, in the Privilege lounge made our visits there fun. They remembered what we liked to drink and were quick with both their service and their smiles.If you have a challenge, go to your company rep because we found that the reception staff (especially the men!) were indifferent, incompetent and rude.If you have a respiratory condition, be advised that they use foggers with insecticide to make sure you don't see mosquitoes -- but they spray early morning and early evening. Those with breathing problems should make sure they are well away from the areas being sprayed (they cover the whole resort, but you can hear the truck coming!)We were entitled to a direct transfer from the airport to the resort - no dropping off other passengers. We did get a direct ride (a very long one!), but it was not non-stop. The company rep who met us sold beer on the bus - 2 for $5 - and we were with a few serious drinkers. Rep sold out, and beer in means beer out - so we had several stops on our way to the resort. Unfortunately, some of those drinkers were also very loud - and got louder. Be warned, that goes with the territory!But it was a good holiday. The staff, with the exception of reception, were excellent. Tipping IS expected. Staff salaries are reduced in anticipation that they will be incresed by tips. That's one of our customs that would have been best left at home - because many tourists going to "all-inclusive" resorts expect that tips are already included.Go with a good attitude. Don't expect it to be 'just like home', and be willing to venture a bit out of your comfort zone and you will have a grat vacation.
Terrible service. The first day the bathroom and towels were not clean and the answer at the front desk was: you have to wait because now I'm busy. The second day nobody cleaned the room and the answer at the front desk was: you have to talk to customer service because that's not my responsibility. Customer service was closed at 6 p.m. so nobody gave an answer or cleaned the room until the next day at the end of the day. At the restaurant, we saw the waiter serving the wine in a dirty glass and when we told him, he said that was the only one he had so if we wanted the wine we had to have that one. We asked him to call the hostess or manager of the restaurant and his answer was: he's not available. We had also asked for a chocolate ice cream and he brought a caramel ice cream. When we told him, he said: that's the only one that we have, are you having it or not? and when we were leaving without leaving tip -after such a service- he claimed his tip very angrily. Bathrooms at the lobby were absolutely dirty and without water. AND, nobody gives you and explanation; don't even think in an apology. After all, you're technically secluded in a key so there's nothing you can do. HORRIBLE!!!
We are a retired couple who stick to 4 - 5 star adults only resorts. First time booking with Sunwing. We had a wonderful trip here, and the price was remarkable; a thousand dollars less than a similar trip to a slightly less enjoyable resort in Jamaica in December. We had never flown Sunwing before and were a bit leary. It was quite cramped on the way down, but we had elite seating coming home (highly recommended), so we had lots of room, and the plane wasn't as full. The flights both ways were on time and we never experienced any problems. Our transfers went very smoothly, and we really enjoyed the trip from to Santa Clara to the coast and across the causeway to Cayo Santa Maria (about 1.45 hours). The return trip was just as enjoyable. The tour guides were excellent and we learned much and saw pink flamingos in their natural habitat. We had purchased the "Privilege Package" from Sunwing and it was worth it. Private check-in in our own Privilege Bar, a cocktail upon arrival, a consigliere to look after us and make our dinner reservations, a litre of rum in the room, a la carte every night...even for breakfast if we wanted, top shelf liquor, daily horderves in the privilege bar...private beach area...not that it was needed. We had very few complaints! They put us in a garden view room to begin with, but quickly changed us to the ocean view we had booked. There is a jungle buffer between the resort and the beach. If you are booking an ocean view, and stairs don't bother you, take a third floor to get a better ocean view. Although our first time in Cuba, we have traveled much throughout the rest of the Caribbean, and this is the most beautiful beach we have seen! Miles of powered white sand! You can walk way out on sand bars and the water is only a foot or so deep and so very clear! Of course, this is Cuba, so the food went from very good to very questionable...we just shopped around and always found something good to eat. Some was actually, very good! The Cuban sandwich and chicken fingers at the pool Snack Bar were especially good at lunch time. The nightly entertainment was enjoyable, we most certainly enjoyed the lobby guitar player and latin bands. We danced every night! We also had a pool table in our private little bar area, so we played pool every day. They have two huge swimming pools, one for relaxing, the other for partying. It was windy most days, so we spent much time in and around the pools. They are not heated, but warm up over the course of the day. At the beach, we did use a paddle boat our first full day. The ocean was like glass and we really enjoyed it. Then a cold front moved in and the wind got up, but it was still warm to us, and we walked the beautiful beach every day. Nowhere was it crowded...they don't allow saving deck chairs...there are so many you don't have to! Either on the beach or around the pools...chairs everywhere! Quite a bit of walking though, but they do have the little electric carts running around transferring people from here to there. And the Cuban people are wonderful...a happy, hard working, appreciative lot! Our room was quite suitable and clean, and the bar fridge was restocked daily. Cuba is very safe for tourists and we will certainly go again...maybe even back to Valentin Perla Blanca.
We returned to Perla Blanca for a second. We had a few hiccups on the way there, as unlike the first trip, the bus stopped a bathroom break as its a two hour long drive from airport to hotel. A lot of people took this time to also have a smoke break which delayed our arrival. Check in was smooth. Our room was nice just like last time. Only problem was the fridge didn't work. After 24 hours, we figured it out. It was the outlet. The pools are amazing and the food is good. You will not starve there that is for sure. This resort is awesome for a relaxing get away. Just remember you are on an island with only resorts..no stores, no restaurants, no nothing.....Go and enjoy yourselves as we did
Well what can I say - I don't normally write bad reviews but feel that everyone should fully understand what this hotel is like.Our stay consisted of:Room uncleaned before check-in - we complained and at around 11:30pm at night when we returned from dinner the room was still filthy despite informing reception some 8 hours earlier.Terrible Food at The 5 Restaurants - we even booked into Oh La La the hotel's supposed best restaurant and one of our friends got food poisoning from the chicken.Water billowing out of the service riser meant that we could not even have a shower on the last morning.The Sports Centre having no tennis racquets or balls despite not 1 of the 2 courts being used.The hotel effectively just caters towards Canadian tourists who can have a week in the sun with all the alcohol you can drink for free and cheap flights.Some service is good from certain individuals but this is limited to about 1 in 10 employees of the hotel.I was offered a free meal by the hotel as compensation which I turned down - do not expect more than a noisy, alcohol filled hotel with 22 year olds getting drunk by the pool.Positive note is that the beach is very nice.Ultimately there are many better hotels in Santa Maria than the Valentin - STAY AWAY!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily, plus snacks
- All drinks (domestic beer and cocktails, select international brands, house wine with meals)
- Mini-bar (restocked daily)
- Daily activities
- Non-motorized water sports
- Evening entertainment
- 1020 Rooms
- 8 Restaurants
- 5 Bars
- 2 Pools
- Tennis courts
- Internet service (fee)
- Conference Facilities (fee)
- 1 King or 2 3/4 beds
- Ceiling fan
- Hair dryer
- Satellite TV
- Iron & Ironing board
- Balcony or Terrace
- Living area
- Mini-bar (stocked daily with water, soft drinks, juice and beer)
- In-room safe
- Maximum Occupancy 2
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Valentin Perla BlancaCayo Santa Maria,Cuba
- Hotel Contacts
- Extra Info
Lagunas del Este, Cuba Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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