Valentin Perla Blanca Paraiso
- What's Included
- All Inclusive Features
Location: Beachfront, approximately 130 km from the Santa Clara airport.
We were at this hotel from 16/08- 23/08. Our first impression on arrival was good and we got excited when we saw the beautiful beach. The room was clean and spacious enough The pool appeared ok. We spent most of our time by the beach. The sea was really beautiful and relaxing. Unfortunately broken sun loungers everywhere. Obviously the hotel did not bother to replace remove or replace them.This hotel is situated in an isolated area with no option to eat elsewhere. So we booked all inclusive. The food was absolutely awful: greasy, under cooked meat, tasteless, not much of vegetables, salads= eggs+pasta+ lots of mayonnaise etc On the 3rd day I developed gastroenteritis and my husband and son developed the same complaints a day after. The rest of our holidays which included a day in Havanna was totally ruined.We spent the majority of our time running to the toilet.Retrospectively, we wish we had taken the reviews seriously.
Amazing beach, beautiful hotel and nice room, food was okay but mosquitos were terrible. Only half the hotel was open due to low season. Mattress and pillow were not comfortable. I would go again because of the beach but only in the winter months during high season.
The first couple days of our trip were amazing. We had decided to upgrade to the privilege package and were not disappointed with the service. We had a super speedy check in and the privilege bar was great, no one was ever in it so we essentially had the bar to ourselves. Our room was very clean and the cleaner assigned to our floor was very nice. However, the fire alarm went off numerous times and there was also a buzzing type alarm that went off for a full day. We mentioned it to numerous staff including the front desk staff; it wasn't until we told the privilege concierge that the alarm was stopped.However, we arrived on a Wednesday and on the Saturday it appears the resort got a full plane of tourists they were not expecting. After that the service definitely declined. We never got a second set of beach towels the entire week! Luckily we brought our own so it wasn't a huge problem but still annoying. The buffet which was great the first days, became disgusting unless you went right when it opened. One night I waiting in line for the fresh grilled fish and when I finally got served the fish was still raw in places.Overall, the service was great but the resort was not staffed appropriately for the amount of tourists at the time. Good resort if your are not picky but wasn't worth the 4/5 star ranking.
We went to this hotel with a couple of friends of ours. First impressions were actually good with the open space/reception/bar and ocean view. The reception staff although slow were fairly friendly, they direct us to our rooms and that's when the nightmare started!!!We were allocated standard ground floor double rooms which in itself wasn't the problem. The problem was the overwhelming stench of damp the minute we walk into the room, the shower drain had hair strands on the drain, the walls were repainted in a poor manner, it looked like a contemporary artist had been practicing a new expo/exhibit!! even the room phone's cable was all entangled and messy. when tried to open the bedroom terrace/balcony door we noticed the lock was opened/broken beyond repair. When we went to the reception that evening to ask for a different room the first option they offered was to send someone to fix the door even though the hotel was half empty they didn't offered a fresh room, we hoped they sent someone while we were out and about but it turned out nothing had been done and we had to sleep that night with an open door (something I was fine with, but my fiancé felt uneasy about it). Next morning It took us 3 hrs and a lot of upset to get a change of room!!! What else? Well, The restaurant buffet staff were VERY SLOW. I almost have to beg to be serve some water in a glass. Make sure you book the speciality restaurant if you want a better service.What really broke the camel's back was when we went to kindly ask on our day of departure for an extra 2 hrs or a late check-out? we were told we had to pay for extra time and to our amusement went we asked for a consideration of our wasted time and disturbances with the room we were told there wasn't any record from the day or night front desk that we had complained about our rooms!! VERY SHADY AND POOR SERVICE!!!! Our HIGHLIGHT? Was the sea/beach view and the beach restaurant/grill the staff and chef? They really made our staying wonderful. They were truly genuine people that went the extra mile to please all the hotel guests. NOT COMING BACK HERE, THOUGH!!
I went to this resort in May, and I don't even know where to begin. First of all the room smelt like mould, the toilet didn't work, and the sliding door wouldn't lock (on the ground floor) we addressed the issue right away and it took three days plus us asking about it each day to get it sorted out. The sports bar was never open, which had pool tables and a bar (we would ask and they would say it would be open the next night, it never was and they would say the same thing).The shows were good but once they were done there wasn't much to do. We did the jeep excursion with the boat tour which was the best part of the trip, although it was pretty expensive and they made us pay for an extra seat in our jeep because we had three people instead of four and then they put a fourth stranger in our jeep so we once again had to complain about that so we could get our money back. The food was honestly not even edible, I dreaded meal times. The chicken was raw, the lines for the "freshly" made meat was long and still tasted awful. I survived on the 24 hour buffet that has chicken fingers and burgers, however they would run out of food, or the burgers would have slightly different meat each time you got it. Just when you found something edible they wouldn't have it again the rest of the time, or you would get eggs (like you can't really mess up eggs) and they would be stone cold fried eggs. The pools were well kept, you could find loungers pretty easily and the beaches were beautiful. The drinks were okay the Pina coladas were gross. The money exchange station was BRUTAL, they would be out of ones by 9am (or so they said) the bar staff refused to give you any one dollar bills in exchange for other bills so you either gave no tip or had to give a 5$ bill (pretty convenient for them, just made you feel like they were taking advantage of you). The bathrooms were another story, you had to search each stall for toilet paper, the floors were soaked so badly people were slipping and falling and none of them had working locks, NONE. You had to squat and hold the door at the same time and then shake off your piss because you no toilet paper (I could understand this occurring in the afternoon but even at 9am in the morning it was like this and none of the locks were ever fixed despite complaining and stating it was also a safety concern, but like I said no one at the resort cared). The last thing that I couldn't stand was the beds. I know this is more personal preference but yes they were huge beds but they were soooo hard, no give at all, I barely slept the entire time) I honestly would never go back here and am really upset I wasted my money.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily, plus snacks
- All drinks (domestic beer and cocktails, select international brands, house wine with meals)
- Daily activities
- Mini-bar (restocked daily)
- Non-motorized water sports
- Evening entertainment
- 480 Rooms
- 8 Restaurants
- 5 Bars
- 2 Pools
- Tennis courts
- Internet access (fee)
- Conference Facilities (fee)
- 1 King or 2 3/4 beds
- Ceiling fan
- Hair dryer
- Satellite TV
- Iron & Ironing board
- Balcony or Terrace
- Living area
- Mini-bar (stocked daily with water, soft drinks, juice and beer)
- In-room safe
- Maximum Occupancy 2
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Valentin Perla Blanca ParaisoCayo Santa Maria,Cuba
- Hotel Contacts
- Extra Info
Lagunas del Este, Cuba Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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