- What's Included
- All Inclusive Features
Absolutely disgusting. Surly staff, run down rooms and the worst buffet food I've ever seen. Twice we tried the a la carte "fine dining" option and walked out before ordering due to unbelievably rude staff. Walked past men urinating on trees immediately outside restaurant, although the toilets were so terrible I could see why. Predictably the beach equipment all broken, no bikes to use and wifi a joke. If u can I suggest you stay elsewhere. Trinidad Iberostar is a different (nice) experience and dining in town much better.
A hotel with a great location to get to know Havana becomes a nightmare with lack of hygiene, broken and dirty towels, sheets of inadequate size (I ended up complaining and make myself the bed with another sheet), with spiders and cockroaches, furniture and degraded facilities, difficulty in hot water ...Very poor breakfast and meals.Staff very slow and probably unmotivated ... Lack of quality at all.I will not be back for sure.
Poor breakfast and dinner. The exterior area and design it's nice but the rooms it's very simple, poor and not in good condition. Some times the water flow on bath was extremely low without hot water. It's located close to beautiful a beach. About 14 km from Trinidad city center.
Visited here for 2 nights as part of a Thomas Cook Classic Cuba Tour. The only really good things I can say are that we were upgraded to the all inclusive tariff and the beach area was really nice. There are a lot of negatives unfortunately!!The rooms are in need of a complete re-fit - furniture old and used (except the bed which was quite comfortable). For our second night we were very reluctantly moved rooms after our hot water stopped working and a leak developing from somewhere around the bath - others in our party also experienced similar issues with hot water.During our stay one piece of roofing fell down in one of the room blocks. Also a huge chunk of roof fell down in the reception area - it was quite obvious this was due to the roof being in need of repair for quite some time (you could see a lot of rotting wood/plaster).Customer service attitude and response was the worst we have ever experienced!! On one occasion I waited 20 minutes in a queue of 2 other people at reception with one young man doing his best to field complaints whilst two others "flirted" around looking busy!!The main bar closed early and suddenly one evening, without explanation and warning.Staff generally seemed very unhappy to be at work.This hotel has so much potential and could be a great place to visit. Unfortunately it is some way off. We would not wish to stay here again.
It's not that the property is so bad, its the room's.... Curtains is ripped, chairs is so stained, aircon almost works..cont not really cool and the the musty smell.The staff is lazy, the reply you get sometimes the machine doesn't work... they just don't want to.... make a Pina Colada or pick up the toast bread that some one dropped on the floor in the restaurant, its easier to step over than to bed down.It's like they just have to get the time to past while doing the least.... its the attitude. They also have a strange rule, that you have to make an reservation for 2 of the restaurants, you have to do it in the morning, too bad if you arrives in the afternoon. PS on of the restaurants is just a smaller and sad version of the buffet restaurant... the plus is that the food is now cold.Needless to say i'm not coming back here
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily¬†
- A¬†la carte dinner (reservations required, once per week)¬†
- Selection of national & international drinks (24 hr)¬†
- Snacks (24 hr)¬†
- Pedal boats
- Water polo
- Ping pong
- Nightly entertainment
- 241 Rooms¬†
- Buffet restaurant
- 2¬†a la carte (International and Cuban)
- Snack bar
- Swimming pool with children's area
- Fitness center
- Medical service (fee)
- Souvenir shop (fee)
- Games room
- Internet cafe (fee)
- Air conditioned¬†
- 2 Twin beds or 1 king bed¬†
- Bathroom with tub & shower¬†
- Satellite TV¬†
- Safety deposit box
For the Kids - Kids club for ages 5-12.
Wedding and Honeymoon - Special packages are available, please inquire.
Resort Location Map
- Hotel Contacts
- Extra Info
Peninsula Ancon, Trinidad 62600 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.