- What's Included
- All Inclusive Features
3 nights stay as part of a 14 night tour of Cuba. An average 3* property for CubaPositives:- Nice beach front location- Staff friendlier than other Cuban hotels we stayed in- All inclusive with a better buffet selection than other hotels- Visible signs of attempts to redecorate - lots of painting taking placeNegatives:- Lack of hot water- Constant loud music near pool area during daytime- Rooms need some TLC with broken bedside cabinets, lamps not working and curtain rails hanging offWas OK for a few nights and suffers from the usual cuban challenges of poor maintenance and somewhat indifferent approach to customer service. A bit of effort in improving the rooms, esp hot water supply, could make a huge difference.
March 25-March 31st/ All Inclusive 1 week Package deal from AirTransat.Traveling companions: husband (54), friend (47) parents of friend ( 67 & 73)My husband I are many time repeat visitors of Brisas Guardalavaca and because we really wanted to see Trinidad and especially Topes de Collantes we booked this resort with the hopes of consistency within the Brisas chain. With regards to warm, friendly and super accommodating staff, this 3.5 star location met and at times exceeded our expectations. As with most 100% owned Cuban resorts, maintenance is an issue and as other have stated this hotel does has a few. Nothing too serious but slight inconveniences that could turn off some travellers. The biggest disappointment for our group was by far the rooms. The elderly parents required a room change 3 times due room 1 not having a safe, general state of a room and plug outlet problems to the 2nd room’s door not being able to stay locked (even after maintenance attempted to fix it). The issue that was the most inconvenience to myself was that there was shortage of ice for 2 days (something had broken and it took a bit to fix). Even with those issues I have to say I had a great time at this resort. The food choices and quality in the buffet were exceptional for a 3.5 Cuban resort. Add in two lovely Al la carte restaurants, a beach BBQ (2 x a week) and all our food wants and wishes were taken care off. We found plenty of new loungers on beach with lots of man-made and natural shade. The beach is lovely and nice and long. All parts of the resort, including our rooms were kept very neat and tidy. I just loved the compact and cozy feel of this resort. Please do climb the bell tower!!!! The sunsets and sunrises from this vantage point are wonderful. The pool is quite shallow but a refreshing change to sea water. The Jacuzzi does provide warmer water but the bubble functionality is broken. It was rather nice to lie in it while an afternoon downpour happened. The nightly entertainment was very professional and I especially liked the Variety night. The magician and the break dancer blew my mind. The best drinks by far are made at the Havana Club bar and then the Lobby bar. The serving staff in these two locations realize that there is an art to making a great drink and while it takes a bit of time to receive your drink it is worth the wait. The 24hour bar made ok drinks and great coffee (much better then what is served in the buffet). I do have to say that I was disappointed with the quality of drinks from the Beach Bar. The beach bar staff could learn a thing or two from their co-workers on how to make a proper drink, especially the ratio of alcohol to mix. Maybe they thought because we are on holidays and it was all-inclusive that we want to get smashed everyday but I simply wanted a drink I could finish. A few times I had to pour the whole drink out due to too much alcohol and watered down juice. All of us were disappointed with the beach bar, so much so, that we purposely walked up to the Lobby from the beach to get our bubba mugs filled. The slushy machines at the beach bar were either not ready or broken. Back to the positive notes: While there were many hotel staff who contributed to our wonderful holiday I do have to mention a few. “Fernando” of the Cuban Al Carte made a birthday diner such fun and his charming, warm personality made us return to visit him on a nightly basis. Awnya of the buffet is a very sweet and attentive host. I always found myself looking to be seated in her section. The true hero of this resort in my opinion is Osmany, the hotel manager. He works tirelessly from morning to night resolving issues, coordinating weddings and being present at group activities such as the 2 beach BBQs. With regards to our room issues and such he went above and beyond to make sure we were satisfied. I’m not sure if the “upper management “ of the Brisas hotel chain reads these reviews but I would highly suggest they invest more money into this resort because it has all the makings of being a little gem. I believe that it would have more 1 and 2 week all-inclusive return visitors if a bit of money was re-invested back into the resort and a few issues were dealt with. Lastly all the resort staff SHOULD BE COMMENDED for working under less then desirable conditions and trying so hard to ensure their clients happiness.
Fifteen hours of no running water in room. What a welcome to Cuba! Arrived at 8 PM by rental car. Room was spacious, but bathroom had no water at faucets, shower or stool. Talked to front desk in person and by phone, were assured someone would arrive "ahorita" to fix it. No one came. Front desk obviously knew no maintenance man was on duty, that no one would come, but they pretended that it could get fixed at night. Next morning after complaining again, maintenance worker did something under sink and small cold stream of water came out. I suggested it was not hot water, he said to let it run for about 5 min. and it would get hot. No such luck. Cold showers that day. More complaints to front desk about no hot water. Last day before checkout, a different maintenance man made some adjustment in mechanical room outside our room, and voila, hot water for a shower before checkout. Room prices were way too high for the poor service, the shabbiness of the rooms, the mediocre quality of the food. We will not choose to return to this resort.
We were unable to get a booking in the city of Trinidad so ended up at this resort for two nights. As we got in late, we had to eat there and only the buffet was available. Lots of food, none of it tasty and/or safe looking. It seems that people come to take advantage of the "all you can eat and drink "part of this place. There was even the cheesy entertainment show at night ( although the performers did their best). Grounds are lovely as is the beach but the buildings are in rough shape. If this is your thing, the resort is ok. Otherwise, stick to casas in Trinidad.
It's a lovely resort near a very good beach. Attractive grounds and a spacious nicely decorated room with a comfortable bed, good sized bathroom and and easy to use safe. But quite a few little niggles...The maintenance standard is dangerously poor. One unit of furniture only had 3 legs and was propped up against the wall. This resulted in the unit toppling over and could have caused serious injury. The shower was not very hot and the water jet was very weak. Towels were too small.The in-room fridge was very noisy and the aircon only had two speeds - jet engine or off. There was no central light switch or main light, just a series of lamps that had to be turned on or off individually.Staff were the least happy and helpful of any seen in Cuba. Restaurant service was poor and food choice not much better.Wi-fi was available in lobby only and even then was unreliable, and not free.With a bit or work this could be a really good resort.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dinner (reservations required, once per week)
- Selection of national & international drinks (24 hr)
- Snacks (24 hr)
- Pedal boats
- Water polo
- Ping pong
- Nightly entertainment
- 241 Rooms
- Buffet restaurant
- 2 a la carte (International and Cuban)
- Snack bar
- Swimming pool with children's area
- Fitness center
- Medical service (fee)
- Souvenir shop (fee)
- Games room
- Internet cafe (fee)
- Air conditioned
- 2 Twin beds or 1 king bed
- Bathroom with tub & shower
- Satellite TV
- Safety deposit box
For the Kids - Kids club for ages 5-12.
Wedding and Honeymoon - Special packages are available, please inquire.
Resort Location Map
- Hotel Contacts
- Extra Info
Peninsula Ancon, Trinidad 62600 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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