Club Amigo Ancon
- What's Included
- All Inclusive Features
I am not an expert in Cuban hotels but I do visit often all-inclusive resorts. I rate this hotel as very good considering it is a 3 star hotel. I take into consideration not only the stars but also the price and the competition it has with other hotels in the area. Costasur is an excellent combination of price and quality. On arrival we were attended promptly and were able to enjoy the facilities. In general the hotel is in good condition. But I think the key to everything is in the staff. All workers willing to help and sincerely committed to their work. We felt at ease at all times. Compared to Varadero where most of the staff treats you according to the tip you leave, here in Costasur the experience was genuine. Thank you very much for that. But the aspect that most caught our attention was the quality of the gastronomic service. Once again, Costasur is a 3 star hotel, so resources are limited. However, the creativity of the cooks surprised us. We indulged with homemade sweets, of those real Cubans dishes. In addition to offering turkey and red snapper deliciously prepared. Other dishes such as fish fritters corroborate my comment regarding creativity with few resources. Unfortunately I do not remember all the delights but there were many. On the other hand the quality of the prepared drinks was also very good. Thank you and please keep up the spirit. For future visitors my suggestion is to take into account what I say. Is a very good value for money. If you want a luxury hotel, pay more expensive but if what interests you is to economize on tranquility then Costasur is the best in the area.
The hotel conditions and service were average, I had to ask several times for towels since each room had only two body and two face towels and didn't seem to matter I had paid for two triple rooms, no towel service in the pool or beach area, things reported broken (a shower wall mount and a AC split unit) were never fixed. But I gave it a terrible rating due to the flies, the food in the buffet was always covered in flies, we were taking food from underneath and no eating things you couldn't remove the top or peel, still we all ended with upset stomach, my son needed medical attention when we left the hotel due to severe vomiting. The saddest part is they didn't seem to be bothered by it, doors were kept open while cleaning and no zapper or any other way to control the infestation was implemented in the room. The staff in the buffet was lazy excepting one guy I had to hunt the rest of them for drinks when I was about to finish my meal. Ice was a rare commodity, here I saw the first piña colada without frappe and the first warm rum coli. We had to take sandwiches from dinner to snack at night since there was no place to eat anything after dinner finished. I was told by staff conditions were improved usually during foreign tourism season (winter) I feel this is unfair and plainly wrong as every body is paying the same, even nationals. I knew I wasn't going to a 5 star hotel but at least a clean healthy meal and standard drinks was a reasonable expectation. I would never come back to this hotel and I would never recommended to anybody.
PRO: We stayed in a beachfront bungalow (HIGHLY recommended as the only reason to come). The beach is as pictured in other people's pix...clear, no waves due to reef type thing shielding the encove. Gorgeous!CONS: Bathroom (though it's normal in Cuba) was old, semi-clean, and poor water pressure. The food is just as bad as all the other restaurants in Cuba. At first glance the buffet doesn't look bad (see pix of buffet---ZOOM IN), however after staying here a few days we started to notice some of the same entrees (pasta, for example) that were served at lunch also appeared at dinner...and the pasta tasted like pasta in red enchilada sauce. The "salad" items were wilted and inedible. Bread was dry. Desserts were probably the dry bread or pastries soaked in milk. One of the coffee machines was broken. Soft drinks were not name brands and therefore tasted watered down. Again...this is pretty standard in Cuba everywhere though so just bring granola bars.
Firstly, if you read my reviews, many of which are from Cuba, we visit Cuba a lot! We have stayed in 5 star, 4 star, 3 star and 2 star hotels in almost every corner of this beautiful island. So, my review comes from an open minded, experienced, and always optimistic view point. I always try to provide readers with the honest truth hoping this will assist them in their decision making, as this is what I hope for.Room – We were very fortunate, thank you to the generosity of Liyenis, the Public Relations Manager, to have enjoyed one of the bungalows for our week. These 10 duplexes are seaside by the natural pool, and have spectacular views of the Escambray Mountains, and of course the Caribbean sea. Beds were comfortable, rooms were always clean, and the air conditioning worked great!Beach - Costa Sur is one of only three hotels located directly on the Playa Ancon (Hotel Ancon and Brisas del Mar the others). While Hotel Ancon and Brisas del Mar are located directly on the beautiful sandy beach of Playa Ancon, Costa Sur is located seaside of a natural sea pool. The beach on the sea pool is also very beautiful, albeit quite smaller than the true Ancon beach. The natural rocks around the shallow pool (5 feet at the deepest) make the water perfect for little ones. The only downfall to this natural pool, is that it is a mecca for locals (all beaches in Cuba are public), especially during July and August - their hottest months, making it almost impossible for clientele of the hotel to secure a lounger/palapa. We didn’t really use this area since it was always so busy, and there were never any spots near the water.Pool – On our first day of seven, the pool was beautiful! Crystal clear blue, and understandable given the hot weather, really warm! The pool gets busy on weekends with locals enjoying the hotel as well. Sadly, by our last day, the pool was more green than blue. Not sure if there were mechanical issues, or if not enough people were leaving the pool to use the washrooms. Nevertheless, there were always loungers and palapas available.Snack Bar – One of the nicest places to sit and enjoy the cool sea breeze was right here! Staff here were friendly, although clearly challenged by the inconsistent delivery of food to serve. Hamburgers, hot dogs, Cuban sandwiches, pizzas and French fries are offered here, although never all at the same time! Makes for a great mid afternoon snack by the pool, just be prepared to be a little flexible on what is offered when!Bars – all of the bartenders were friendly, and served the traditional quality of 3 star hotel beverages. No name brand alcohol here, but the beer was always cold! One day they were having issues with the ice makers around the resort, but hey, it’s Cuba! They made due sharing ice between bars, all were happy.Restaurant – the buffet at this hotel is about the same as most Club Amigo resorts. Fresh eggs/omelettes at breakfast, fruit, toast, with lunch and supper identical with a range of Cuban salads, stews, grilled meats, a soup, and rice. No surprises here, although by comparison we prefer the buffet at both Brisas and Ancon. Since there were very few tourists at this time of year, understandably, the a la cart restaurant here was closed, although we have eaten there on a previous visit, and it was great.A special mention to Liyenis, the Public Relations Manager, who continuously checked in on us, making sure our vacation was going well. And although we couldn’t attend, she arranged for a roasted pig for lunch one day for visiting Canadians!A special note, while staff appreciate a small tip every now and then, used clothing/shoes are really appreciated, especially for baby/children. Ladies, your old purses, jewelry, scarves and perfumes as tips are greatly appreciated. If the person you are giving the used clothing to can’t wear it, their brother, sister, niece or nephew can make use of it!
This resort really must have been something special during its' hey day. Beautiful location just a bit worn right now. We stayed here for two nights in a beachfront cottage, the rooms were clean, and comfortable our only issues were water pressure to shower and flush toilets. Our last day there was a discernible smell of sewage and when we spoke to other gusts staying in the cottages they had the same experience. Food was buffet only, many choices, we always found the best bet was the food straight from the hot skillet. Beachfront was kept clean and a fun place.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily plus snacks
- All drinks (domestic beer & cocktails, select international bands)
- Daily activities
- Pedal boats
- Spanish lessons
- Dance lessons
- Nightly entertainment
- 279 Rooms
- 1 Buffet restaurant
- 1 a la carte restaurants
- Snack bar
- Disco (fee)
- Games room
- Gift shop
- Massage (fee)
- Internet (fee)
- Conference facilities
Hotel room with:
- Two twin beds
- Satellite TV
- Bathroom with shower only
- Safety deposit box (fee)
- Max occupancy 3 persons
Superior Garden View features same amenities as above and:
- Slightly larger
- Balcony or terrace
- Max occupancy 3 persons
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Honeymoon Bonus - Honeymoon packages are available. Please inquire for details.
Resort Location Map
Club Amigo AnconCienfuegos,Cuba
- Hotel Contacts
- Extra Info
Playa Maria Aguilar, Playa Ancon Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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