Club Amigo Costasur
- What's Included
- All Inclusive Features
Hands down, one of the worst hotels I have ever stayed in. We visited this hotel for 2 nights as park of Thomas Cook's classic Cuba tour. We checked in as all inclusive. Hotel itself from the front looks lovely, beach is beautiful - although very shelly (wear flip flops or else you will cut your feet to bits). However, the pool was being renovated so there was a building site outside the lobby. Bar was ok, very limited choice. The food was awful - if you like bones in everything, go to this hotel. We had raw fish, snotty eggs & one of the signs said beef - when I bit into it, it was beef liver. I have never heaved so much in my life. The second night, we couldn't face the food in the main restaurant, so we opted for the Italian downstairs. Food in here was better than the upstairs restaurant. Quick service, cant really complain - apart from it being freezing down there. Outside seating area is nice, apart from the building site. Rooms are clean, air-con sounds like its going to blow up, maids in daily & no balcony to our room. Wouldn't stay here again.
After an 8.5 hour delay we finally arrived at Club Amigo Costasur. The front desk informed us to go eat quickly as the dining room would be closing soon. The check in was swift as there were only 6 of us on the bus for this Hotel. When we woke up in the morning and opened the door of our bungalow we got a VERY pleasant surprise. The view was absolutely beautiful and only feet away from the beach. The Escambray Mountians loomed in the distance and were a nice backdrop to the crystal blue waters and white sand beach. The natural pool was calm and shallow although I would recommend water shoes. The food was good especially the big shrimp on the grill and the crab balls. The staff were very pleasant BUT some of the staff in the dining room did nothing and I do mean nothing. It seemed 2 or 3 servers did all the work running around, clearing and serving. I don't think you need 4 people standing at the door while others are working hard. We had 2 fabulous servers who smiled all the time and couldn't do enough for you and those are the 2 that got a good tip in the dining room. Our maids were very nice. The beach bartenders were pleasant and friendly with big smiles. The lobby bartenders were good too and make great capuccinos and Spanish coffees as well as mojitos etc etc.The pool bar had a very nice bartender named Jose. We would and will go back to Costasur for sure. Thank you for a great, relaxing holiday!!
We joined the tour and assigned to stay in this hotel. It's a resort hotel with all the meals and drinks inclusive. First of all, the service is crap, whether you are in the bar or in the restaurant . Food is very average and choice is limited. Both my son and our tour guide has an upset stomach after dinner.I did not go to the pool but went to the beach. There's no towel station so you need to bring your own. The beach is ok with not much wave. The gym is small and smelly.Now, the room-extremely basic and old decoration. One side of the tap in the sink is broken, so, I have only hot water. The light in the toilet is also dim. Pressure in the shower is alright but the hot water comes slowly, so, need to wait a bit.Internet in the lobby is not stable, better use it late at night or early in the morning when not many people there. Really a hotel that is strongly not recommended, there are better hotels in town like the grand hotel. You don't really need a resort but a comfortable sleep. The air conditioning is also installed in an odd place that blows directly to you when you sleep
Stayed for two nights of a 9-day tour of Cuba. Was excited for the beachfront location, but was highly disappointed after our two-night stay. Positives: beach location. Negatives: 1) Our air conditioner didn't have a remote and there was no way to manually adjust the freezing temperature or the full-force air unless we hit the off button. On the second night, the air con slats moved somehow in the middle of the night and made noise so loud like metal scraping. 2) There were cigarette ashes on the desk in our room, looked liked there had not been a thorough cleaning before we arrived. 3) Noise from the evening poolside entertainment was really loud even though we were in a separate building facing away from the pool. 4) Sliding door to the balcony was only secured by a rod, no real door lock. 5) In-room safe was a dial combination lock and no instructions for use. 6) we only had one small bottle each of bath gel and lotion (my siblings said they had a big bottle of shampoo as part of their toiletries). 7) We left a tip and note for housekeeping in the AM, but when we arrived back at our room at 2:30 PM, it was still there with no sign that housekeeping had cleaned our room. My mother and I took naps and are very light sleepers and would have heard them knock, but housekeeping never came. Our group left for dinner offsite and when we returned in the evening, still no sign of housekeeping even though our trip mates raved about the bed sheet and towel sculptures that housekeeping left for them. 8) Poor quality breakfast buffet, bread and "sausage" croquettes looked and tasted like leftovers (who wants hard garlic bread croutons passed off as breakfast toast? It was so bad that I did not eat breakfast the next morning. Unfortunately my sister did and she got sick from one of the breakfast "meatballs", vomiting four times a few hours later. Another member of our group felt ill after our first day at the hotel.The beachside location is prime, but stay at your own risk.
This was so disappointing. The gym (if you can call it that) reeked of poop. The food was virtually inedible, even for breakfast. The wait staff doesn't clean the table between diners. I couldn't eat anything here for fear of getting sick. The room was an icebox. There is no water in the rooms in the afternoon, although it comes back on late in the day and the early evening. The beds in our room, which was clean and bug-free, were horrible. I don't know how to describe them other than to say it seemed as though they were made of cardboard. It was an uncomfortable two nights. I didn't even unpack. The drinks are included in the price of the room, and they were small (plus we had to save our tiny plastic cups; what resort does that). After dinner the first night, we ate in Trinidad. This place should be torn down and rebuilt.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily plus snacks
- All drinks (domestic beer & cocktails)
- Daily activities
- Nightly entertainment
- Pedal Boats
- 131 rooms
- 1 Buffet
- 1 a la carte (Seafood/Italian)
- Snack bar
- Tennis courts
- Games room
- 2 Twin beds
- Satellite TV
- Max occupancy 3 (no more than 2 adults)
Honeymoon Bonus - Honeymoon packages are available. Please inquire for details.
Resort Location Map
Club Amigo CostasurCienfuegos,Cuba
- Hotel Contacts
- Extra Info
Playa Maria Aguilar, Playa Ancon Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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