Club Amigo Costasur
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- All Inclusive Features
As always, the hotel was clean â€“ and has even had the bungalows and lobby area freshened up with new paint in places. After Hurricane Irma, the grounds are still very well kept and the workers were completing clearing any vegetation that was damaged. The Hurricane also left a lot more sand on the beach so the rocks that were on the shoreline previously are mostly gone. The beach is the best I have seen it at this hotel in the past. They have also improved the beach bar and added an outdoor massage area- curtained for privacy. Itâ€™s a nice addition! You still have the option of an indoor massage. The masseuse has taught many people this fine art and they now call him Professor- I suggest you try him cost was 10 Cuc for 30 minutes. Cheaper than the massages at home! The hotel has all new lounge chairs around the pool and has added more umbrellas. The Ranchon area has also added more decorations. To improve the ambiance. My room was always clean, and always had a pleasant deodorizer smell after the maid came ( I smoke, so she was very nice to keep it deodorized daily) Fresh towels were supplied continuously and the room was always well swept so there was no sand lingering. The bungalows have new electronic safes installed at no cost to use , and are large enough for my full-sized laptop to be contained. The flat-screen tv had no issues with receptions, receiving many channels in English, French, Spanish and I believe German. The air-condition units are modern and work great. The one day my living room unit was only working as a fan. Once I notified Liyenis - public relations, it was repaired within the hour. For the shower, there was a continuous supply of water with good pressure. Please note. All hotels across Cuba are set to a maximum of 50 C for the showers- so the water is never as hot as at home, but it is also, not freezing cold like I have found at other Cuban hotels. The one day there was no water- a call to the reception had this repaired in under 30 minutes. I usually stay in the bungalows, and donâ€™t see the standard rooms, but this time a friend was staying in one. I found them to be clean and comfortable. All amenities were working with no issues. The only difference is that there is no sitting room/ living room like the bungalows have and they are located in the main hotel, not on the beach like the bungalows. The staff were always attentive and smiling- just like at home- if you smile at someone, they smile back- Cuba is no different! I noticed the dining room has new table linens and were in various colours- this was great as you could tell they were changed each day ! ( a different colour each day ). Restaurant staff were quick to clean up plates that were finished, and reset the table with a new place setting for the next guest. The food was surprisingly varied, especially since the hurricane had just devastated farms and crops. Tomatoes were not seen during my week there and bananas only on one day- againâ€¦ most of these crops were destroyed with Hurricane Irma. The hotel still offered a great variety of food- every day I ate fresh pork, chicken, beef or fish from the grill. The standard hotdogs and hamburgers are always there- itâ€™s actually a requirement from the Cuban Government that these are on every menu! The hot and cold buffet is well kept and clean. The pasta station has been moved to the main hot buffet as the heaters in the pans are not working at this time. They are waiting for the parts to repair to arrive- with the Hurricane, there is a delay as some resorts were destroyed in Cuba, they will take priority. I have read the review posted before me and want to clarify a few things. Perhaps the writer had been at the hotel just before the Hurricane made landfall. Staff would have been busy making preparations for tourists to be evacuated, closing up the hotel for safety and concerned about to possible damage to their own homes and safety of the family. I could understand staff being preoccupied and not as friendly as usual at this time. When staying at the Costasur, please keep in mind it was built in the 1980s. The sea air does have an impact on the paint and fixtures at the hotel. Yes, the hotel does look dated due to this. However, the hotel is being freshened up as much as possible, post-Hurricane Irma. All beaches in Cuba are now public. There will in fact be locals on every beach. The children are mainly in school during the weekdays, and this beach was pretty much empty. Weekends are the only time locals really come to enjoy the beach- and mostly on a Saturday as Sunday is used for chores around the home and family life. The locals are forbidden to use the loungers if they are not a guest at the hotel and the security is on top of this situation. On a few occasions, I saw security move the loungers away from the locals to ensure there was enough for all tourists I was never bothered in any way by the locals. Internet and Wi-Fi is a new concept in Cuba this past year. Not all hotels had WI-FI in the lobby until early last year. Right now, the internet is at a cost all across Cuba- very cheap, in my opinion,- 2 cuc for 1 hour. It used to be there was no Wi-Fi at all in any part of the hotel. So improvements in technology have been made already, and I am sure there will be more to come! For the activity desk to book tours and excursions please be aware â€“ this is not operated by any hotel in Cuba. The tour company itself has set up desks that they are required to staff and sell tours. This is not managed by the hotel. Each tour rep has many hotels in the area to visit- so there are expected to be at each hotel for a few hours every few days. If you wish to book a tour, please ask the reception desk to contact the tour operator for you and inquire as to what day and hour the y wil be there. If you did not use a tour company to book your hotel, then infotour Cuba and Cubatours are located in the main city. You can ask the reception for assistance with a phone number to contact them. In summary, each time I visit Costa sur I am noticing many upgrades and am pleased to see the hotel employees taking pride in this. I have stated at the 2 other hotels located in the beaches and I highly recommend this hotel as a safe , comfortable and clean budget minded hotel. As a single lady traveller- I have no concerns.
The hotel itself was quite dated. We stayed in one of the bungalows down on the beach front which was probably one of the nicer places to stay in the hotel. Apartments were pretty clean and the air conditioning effective. The beach was ok although did get busy in the afternoon with locals.Internet was only available in the lobby and was via prepaid card.The activities desk seemed to never be attended so had to book our activities in Trinidad town which was about 10km away reachable by shuttle which ran 3 times per day at a cost of 4 CUCs each for a return trip.Cocktails were ok if the right barman / bar lady made them.The food from the main restaurant was typical low budget buffet. However there was a speciality restaurant at the far end of the resort called Lina which was ok. You have to book in advance but it had an a la carte. Atmosphere was a little poor as we were the only ones there! Staff didn't seem to care we were there.Generally staff looked bored. Glad we were only here for a few days.The best thing about this hotel was its location near to Trinidad. Would look elsewhere if we were to visit the area again
I stayed at the Costasur as part of a Cuban package tour. Since we were off season, the beach was very pleasant. The swimming cove is naturally protected by rocks, and very beautiful. My concern would be in high season, that the beach would be unacceptably overcrowded. There is of course, a large swimming pool, which some may prefer.. I stayed in one of the beach cabanas and would highly recommend that over a room in the main hotel. The cabanas were quite nice, with bedroom, living room and bathroom. The shower water pressure was very weak, my only complaint there. There is a refrigerator and safe, tho' I had to be moved from my first cabin, as the safe did not work (not that you should trust them much anyway). Nice TV, worked well.If you are here to visit Trinidad, you are quite a distance away, you will need a car or taxi. This however, is a resort, and maybe you'll just want to stay put. The definite downside of this resort, besides I suspect, overcrowding in high season, is the food and the internet. The food is really rather awful. Edible, but like eating in a school cafeteria. The internet is a problem everywhere in Cuba, but here it is very iffy and only in the lobby And of course you must buy those cards, input strings of numbers and then hope you actually get the hour of time you paid for. There is nightly entertainment, of which I did not partake, but my tour mates decided it was fairly lame.
Pros- -Beautiful location-you can see the gorgeous mountains from the beach which you cannot at the other hotels along the Playa Ancon strip, so this is quite unique-you can walk along the beach for a long time which is great, right down to another mini-penninsula, there is decent snorkeling at this point along the beach, and we saw a stingray swim by us here (note: it is not exactly a coral reef here, but some coral and lots of different rocks in the water, so there are lots of fish and sealife to see)-option for swimming in the open ocean, or swimming in a natural sheltered lagoon that keeps out the big waves and larger fish! -you can walk to the other playa ancon beach in abt 15 minutes. It is sandier and larger, but more crowded.Beach Bungalow-excellent experience, so nice to get one of these steps from the beach. The hotel rooms we heard from other guests were also quaint. Don't expect luxury, expect a cottage-like feel.-not crowded which was niceClose to Trinidad and the mountains, where you can sightsee and take lovely tours of national parks A la Carte restaurant has a gorgeous location and outdoor patio right beside the ocean and mountains Cons-the beach is rocky in places, and also has many sea urchins in the open ocean part (The Lagoon is free of the urchins, so this is good). Wear water shoes!!! -the buffet: I got food poisoning on the first night. I actually think this was from drinking the "filtered" tap water from the bars (but might have been from the food as well). I was informed by a kind maid that you need to acquire sealed water bottles. If you beg for them you can get one from the lobby bar or beach bar, but they are hesitant to give you the whole bottle. The maid sometimes leaves one or two in your room (seems random). After I ensured I ONLY drank from the closed bottles, I had no more issues.-They had excellent spaghetti with delicious cheese, I stuck to eating mostly that and went to the snack bar for breakfast sandwiches and had no more issues with sickness. Stick with bland food. I would avoid the meat. Dance Show-the first night the dance show was excellent, traditional style dances and costumes-The next night the show was SO INAPPROPRIATE. We were shocked with the show as this is a family resort with kids and also couples. The women came out and were barely clothed, wearing short skirts you could see their butt checks and little bras. No one wants to see that when they are vacationing as a couple or with kids. It was like a strip show. It was AWFUL. -Why not keep the shows traditional and appropriate? Everyone loved the appropriate show with talented dancers, they do not have to be half-naked to appreciate. Other notes; They should have a couple of bikes and mopeds available to rent at this resort, but they do not (they do at the other resorts). It would be really nice. Also, most days they claimed that you couldn't take out a peddleboat because the man did not have the right key (or sometimes gave a different excuse). Well GET THE RIGHT KEY AND LET ME TAKE OUT THE BOAT!!!Overall I would definitely go back to this resort because it was so cottage-like and beautiful. I would be careful what I ate and I would not go to the awful dance shows where the people are naked. I didn't see many flies at all when I was there in march so not sure about the other reviews.
I am not an expert in Cuban hotels but I do visit often all-inclusive resorts. I rate this hotel as very good considering it is a 3 star hotel. I take into consideration not only the stars but also the price and the competition it has with other hotels in the area. Costasur is an excellent combination of price and quality. On arrival we were attended promptly and were able to enjoy the facilities. In general the hotel is in good condition. But I think the key to everything is in the staff. All workers willing to help and sincerely committed to their work. We felt at ease at all times. Compared to Varadero where most of the staff treats you according to the tip you leave, here in Costasur the experience was genuine. Thank you very much for that. But the aspect that most caught our attention was the quality of the gastronomic service. Once again, Costasur is a 3 star hotel, so resources are limited. However, the creativity of the cooks surprised us. We indulged with homemade sweets, of those real Cubans dishes. In addition to offering turkey and red snapper deliciously prepared. Other dishes such as fish fritters corroborate my comment regarding creativity with few resources. Unfortunately I do not remember all the delights but there were many. On the other hand the quality of the prepared drinks was also very good. Thank you and please keep up the spirit. For future visitors my suggestion is to take into account what I say. Is a very good value for money. If you want a luxury hotel, pay more expensive but if what interests you is to economize on tranquility then Costasur is the best in the area.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily plus snacksÂ
- All drinks (domestic beer & cocktails)
- Daily activitiesÂ
- Nightly entertainmentÂ
- Pedal BoatsÂ
- 131 rooms
- 1 Buffet
- 1Â a la carte (Seafood/Italian)
- Snack bar
- Tennis courts
- Games room
- 2 Twin bedsÂ
- Satellite TV
- Max occupancy 3 (no more than 2 adults)
Honeymoon Bonus - Honeymoon packages are available. Please inquire for details.
Resort Location Map
Club Amigo CostasurCienfuegos,Cuba
- Hotel Contacts
- Extra Info
Playa Maria Aguilar, Playa Ancon Cuba
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