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Club Amigo Costasur

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
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  • Accommodations
  • Kids
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Our Opinion
Please note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.

Overview
This cozy and friendly hotel features 131 rooms in several buildings surrounded by lovely landscaped gardens. Great beachfront location, close to the historical city of Trinidad.
 
Location: Beachfront, 90 minutes from Cienfuegos Airport and 10 minutes to the town of Trinidad.

tripadvisor Traveler Reviews
  • Walloweye : Long Island
Must Have Been Something

This resort really must have been something special during its' hey day. Beautiful location just a bit worn right now. We stayed here for two nights in a beachfront cottage, the rooms were clean, and comfortable our only issues were water pressure to shower and flush toilets. Our last day there was a discernible smell of sewage and when we spoke to other gusts staying in the cottages they had the same experience. Food was buffet only, many choices, we always found the best bet was the food straight from the hot skillet. Beachfront was kept clean and a fun place.

  • PeterDeBoos : Bertem, Belgium
Stay away from this hotel

Worst hotel I have ever been in ! Everything is broken, all staff speaks only Spanish and are reluctant to help, no hot water in the room, all doors had break-in marks.For breakfast we had to search for a table that was NOT disgusting... We stayed in the 'Tropical Wing'. Some bungalows on the beach look in better shape...

  • caribbean_breezes : London, Canada
gem overlooking the Caribbean

After an 8.5 hour delay we finally arrived at Club Amigo Costasur. The front desk informed us to go eat quickly as the dining room would be closing soon. The check in was swift as there were only 6 of us on the bus for this Hotel. When we woke up in the morning and opened the door of our bungalow we got a VERY pleasant surprise. The view was absolutely beautiful and only feet away from the beach. The Escambray Mountians loomed in the distance and were a nice backdrop to the crystal blue waters and white sand beach. The natural pool was calm and shallow although I would recommend water shoes. The food was good especially the big shrimp on the grill and the crab balls. The staff were very pleasant BUT some of the staff in the dining room did nothing and I do mean nothing. It seemed 2 or 3 servers did all the work running around, clearing and serving. I don't think you need 4 people standing at the door while others are working hard. We had 2 fabulous servers who smiled all the time and couldn't do enough for you and those are the 2 that got a good tip in the dining room. Our maids were very nice. The beach bartenders were pleasant and friendly with big smiles. The lobby bartenders were good too and make great capuccinos and Spanish coffees as well as mojitos etc etc.The pool bar had a very nice bartender named Jose. We would and will go back to Costasur for sure. Thank you for a great, relaxing holiday!!

  • LBBL_Linda : Hong Kong, China
Agreed that it's been one of the worst hotel I stayed

We joined the tour and assigned to stay in this hotel. It's a resort hotel with all the meals and drinks inclusive. First of all, the service is crap, whether you are in the bar or in the restaurant . Food is very average and choice is limited. Both my son and our tour guide has an upset stomach after dinner.I did not go to the pool but went to the beach. There's no towel station so you need to bring your own. The beach is ok with not much wave. The gym is small and smelly.Now, the room-extremely basic and old decoration. One side of the tap in the sink is broken, so, I have only hot water. The light in the toilet is also dim. Pressure in the shower is alright but the hot water comes slowly, so, need to wait a bit.Internet in the lobby is not stable, better use it late at night or early in the morning when not many people there. Really a hotel that is strongly not recommended, there are better hotels in town like the grand hotel. You don't really need a resort but a comfortable sleep. The air conditioning is also installed in an odd place that blows directly to you when you sleep

  • vdv : Los Angeles, California
One of the worst hotels I've ever stayed in

Stayed for two nights of a 9-day tour of Cuba. Was excited for the beachfront location, but was highly disappointed after our two-night stay. Positives: beach location. Negatives: 1) Our air conditioner didn't have a remote and there was no way to manually adjust the freezing temperature or the full-force air unless we hit the off button. On the second night, the air con slats moved somehow in the middle of the night and made noise so loud like metal scraping. 2) There were cigarette ashes on the desk in our room, looked liked there had not been a thorough cleaning before we arrived. 3) Noise from the evening poolside entertainment was really loud even though we were in a separate building facing away from the pool. 4) Sliding door to the balcony was only secured by a rod, no real door lock. 5) In-room safe was a dial combination lock and no instructions for use. 6) we only had one small bottle each of bath gel and lotion (my siblings said they had a big bottle of shampoo as part of their toiletries). 7) We left a tip and note for housekeeping in the AM, but when we arrived back at our room at 2:30 PM, it was still there with no sign that housekeeping had cleaned our room. My mother and I took naps and are very light sleepers and would have heard them knock, but housekeeping never came. Our group left for dinner offsite and when we returned in the evening, still no sign of housekeeping even though our trip mates raved about the bed sheet and towel sculptures that housekeeping left for them. 8) Poor quality breakfast buffet, bread and "sausage" croquettes looked and tasted like leftovers (who wants hard garlic bread croutons passed off as breakfast toast? It was so bad that I did not eat breakfast the next morning. Unfortunately my sister did and she got sick from one of the breakfast "meatballs", vomiting four times a few hours later. Another member of our group felt ill after our first day at the hotel.The beachside location is prime, but stay at your own risk.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 Meals daily plus snacks 
  • All drinks (domestic beer & cocktails)
  • Daily activities 
  • Nightly entertainment 
  • Aerobics 
  • Volleyball 
  • Kayaks 
  • Pedal Boats 
  • Snorkeling
  • 131 rooms
  • 1 Buffet
  • 1 a la carte (Seafood/Italian)
  • Snack bar
  • Bars
  • Pool
  • Whirlpool
  • Gym
  • Tennis courts
  • Games room
Hotel room with:
  • 2 Twin beds 
  • Satellite TV
  • Max occupancy 3 (no more than 2 adults)
Bungalow room also available, inquire for details.
Kids Stay Free - Kids 2-12 stay, play & eat free. Teen 13-14 pay a special price. Separate kids room also available for a special price.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Honeymoon Bonus - Honeymoon packages are available. Please inquire for details.

Resort Location Map


  • Club Amigo Costasur
    Cienfuegos,Cuba

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Club Amigo Costasur
Playa Maria Aguilar, Playa Ancon Cuba

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.