Hotel Faro Luna
- What's Included
- All Inclusive Features
This hotel is at a great location. Walking distance to a lovely beach; with a salt water pool, charming restaurant with good food and fantastic staff. The room was clean and staff really tried hard to make our stay comfortable; but there were some issues. Bring insect spray. This hotel is close to the water so there are bugs (that I never really saw, but felt). We paid a few $'s for the safe, which didn't always work without a staff person to manually open it. The bathroom was OK, if you didn't look up to the ceilings. Be sure to bring your own shampoo and conditioner. That said; staff will work to correct your concerns. Location, view and pool are real gems.
We were in room 307. That's on the ground floor of one of the smaller buildings nearest to the building with reception, gift shop and dining. We had a great view of the Caribbean but were disappointed that the sliding door to our patio was screwed permanently closed. If you get a room on the second floor you'll have a balcony with chairs. Our room was relatively large with two 3/4 size beds. The A/C worked very well. The room lighting was just so-so despite a number of lamps in the room. The floor was ceramic tile throughout. The bathroom was large but not so good. We had four fairly small bath towels, though they were thick. No hand towels, wash cloths or even a bath mat. Also, no facial tissues. There were two small bars of soap but absolutely no other amenities. Also - one of my pet peeves - there was no place to lay, out or even store, toiletries. The only flat space was the top of the toilet tank and there were no hooks in the bathroom. There was no mini fridge and you have to get ice from the bar. The TV was worthless as it has only a very few (less than 5) snowy Spanish language channels. The door to the room didn't completely seal shut and there was a big gap at the top with the crack in the door near the handle patched with toilet paper. There is also a louver over the shower that opens to the outside and isn't covered with any screen so insects have easy entry into the room. The room did appear to be reasonably clean. All rooms are smoking, though I didn't notice any odor in ours. There were plenty of plastic hangers in the closet. There's a room safe but one has to pay an additional charge to use it. I'm hopeful that the attached photos will do a better job describing the room than my narrative.Thanks for reading. If you found this helpful I'll appreciate a thumbs up below.
The Faro Luna Hotel is located at the edge of the ocean. Spacious lobby and reception area. Excellent restaurant with very good food. The staff was friendly and helpful, however the guest rooms need improving. We didn't get to see much of the city because my traveling partner became ill. The hotel staff called an ambulance that took us to a clinic. We got to experience the Cuban health care system. After an exam and a ultra sound they decided it was a kidney infection, he was given antibiotics. The entire visit came to 96 Cuban pesos or $3.84 U.S. we spent the next day in the hotel grounds and he began to feel better. Sitting outside watching the surf and beach reminded me a lot of Maui and Kuai. We did visit the Bay of Pigs museum and the old sugar mill used by Castro during the 1961 invasion.
This seaside hotel is in a great spot (although there is not much else near it).Our room, which was adequate was 20 feet from the Caribbean.It has a beautiful pool area, an average lobby, and a decent restaurant, with a nice patio area.The staff was friendly and helpfulOne issue - our room had an ant infestation, that the staff tried to alleviate, but to no avail. There were no other rooms. My wife also got several bites while there, and they were changing some mattresses in some of the rooms while we were there.
For those that don't know, Faro Luna has a lesser quality sister hotel. After reading some reviews, I think some people rated the wrong hotel. This hotel needs lots of maintenance but not that bad. I had a non- working bathroom light but the room was otherwise comfortable. The oceanfront view was beautiful with beach nearby. I was touring during the day so didn't spend much time in the room.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily plus snacks
- All drinks (domestic beer & cocktails, 10am-11pm)¬†
- Daily activities
- 46 rooms¬†
- Buffet restaurant
- Snack bar
- 1 Bar
- Games room¬†
- Medical service (fee)¬†
- Car rental (fee)¬†
- Shops (fee)
- Bicycles rentals (fee)
- SCUBA diving (fee)
- 2 2/3 beds¬†
- Bathroom with shower only¬†
- Satellite TV¬†
- Safety deposit box (fee)¬†
- Balcony or terrace
Resort Location Map
Hotel Faro LunaCienfuegos,Cuba
- Hotel Contacts
- Extra Info
Carretera Pasacaballo Km 18, Cienfuegos 55100 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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