Hotel Faro Luna
- What's Included
- All Inclusive Features
The Faro Luna Hotel is located at the edge of the ocean. Spacious lobby and reception area. Excellent restaurant with very good food. The staff was friendly and helpful, however the guest rooms need improving. We didn't get to see much of the city because my traveling partner became ill. The hotel staff called an ambulance that took us to a clinic. We got to experience the Cuban health care system. After an exam and a ultra sound they decided it was a kidney infection, he was given antibiotics. The entire visit came to 96 Cuban pesos or $3.84 U.S. we spent the next day in the hotel grounds and he began to feel better. Sitting outside watching the surf and beach reminded me a lot of Maui and Kuai. We did visit the Bay of Pigs museum and the old sugar mill used by Castro during the 1961 invasion.
This seaside hotel is in a great spot (although there is not much else near it).Our room, which was adequate was 20 feet from the Caribbean.It has a beautiful pool area, an average lobby, and a decent restaurant, with a nice patio area.The staff was friendly and helpfulOne issue - our room had an ant infestation, that the staff tried to alleviate, but to no avail. There were no other rooms. My wife also got several bites while there, and they were changing some mattresses in some of the rooms while we were there.
For those that don't know, Faro Luna has a lesser quality sister hotel. After reading some reviews, I think some people rated the wrong hotel. This hotel needs lots of maintenance but not that bad. I had a non- working bathroom light but the room was otherwise comfortable. The oceanfront view was beautiful with beach nearby. I was touring during the day so didn't spend much time in the room.
Said our tour leader last week. Our bus group stayed here for two nights as we explored the area. My room was the last on the ground floor in the building to the right. While there was a beautiful view of the Caribbean, there were no chairs on the first floor patios. My patio door had no latch, and the "lock" was a 4-inch screw placed into a hole drilled in the metal frames of the two glass panels where they met in the middle. There were 1-inch gaps at the top and bottom of the wooden door, which was badly warped and screeched on the floor whenever opened or closed. There was also a louvered "window" above the bathtub with no glass and no screen. The water from the pedestal sink flowed onto the floor, then into an open drain a few inches away. Any of these could have been the source of the many mosquitoes in the room, even in the closet. I think it was the drain, as I kept one of my wash cloths over it and the number of mosquitoes had dropped by the time we checked out. (I slept covered in DEET and was not bitten.) There was a television that got about 10 snowy channels. No refrigerator. Outdoor lighting was very dim at night. I did not give this hotel zero stars because:Although the room should have been demolished, it was clean and the air conditioning worked well. There was a room safe available for a fee. The maid did go above and beyond, decorating the shower curtain with hibiscus blossoms. The shower had plenty of hot water and good water pressure. The food was OK, and I had the best mojitos ever from the pool bar. I was amused by the variety of fauna -- hens, chicks and a rooster; a turkey and a peacock; the dogs and cats that are seen everywhere; and a tiny red crab that greeted me from the bathroom floor one morning. If i could, I'd give an extra half star for the crab.
From the 3 star rating we were expecting an average hotel by Cuban standards. We were pleasantly surprised. We travelled on a tour and were there for only 2 nights which was disappointing. The room was large and clean. Beds comfortable. New quiet air conditioners were installed while we were there. Food was good. Pool was nice. We ate dinner at one of the restaurants near the hotel. I had the best lobster dinner that I have had in years. Large tail cooked perfectly. I have travelled Cuba for 20 years and really enjoyed this place. Many restaurants along the beach to choose from. The staff was pleasant and friendly.This place was great.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily plus snacks
- All drinks (domestic beer & cocktails, 10am-11pm)
- Daily activities
- 46 rooms
- Buffet restaurant
- Snack bar
- 1 Bar
- Games room
- Medical service (fee)
- Car rental (fee)
- Shops (fee)
- Bicycles rentals (fee)
- SCUBA diving (fee)
- 2 2/3 beds
- Bathroom with shower only
- Satellite TV
- Safety deposit box (fee)
- Balcony or terrace
Resort Location Map
Hotel Faro LunaCienfuegos,Cuba
- Hotel Contacts
- Extra Info
Carretera Pasacaballo Km 18, Cienfuegos 55100 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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