Hotel Faro Luna
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- All Inclusive Features
I wavered between average and very good and arrived at very good due to location, pool and view. Right on the Caribbean it could be great. It's a bit of a walk to the beach but worth it and the pool is large and salt water. Small but competent bar, OK restaurant and decent service. Rooms need work and plumbing needs improvement. There is an in room refrigerator but it can't be plugged in!!! Language is a bit of a problem for those who do not speak Spanish but you can get by. If you are looking for a place to relax for a few days and can overlook the minor inconveniences its a great place and certainly great value.
This hotel has very clean spacious rooms... the views are amazing , pool is very well maintained and filtered... food is adequate ... eggs, toast, bacon, fruit, cereals... what more could you want ... I have stayed many places over the years in Cuba and found this hotel to be a 3 to 4 star small romantic hotel.... dive shop is next door... the dolphin aquarium is next door .... a taxi into town is 10 cuc = 10$ each way ... this is a bit of a tourist trap but it is what it is ... there is a shuttle into town at 9am for free ..
I loved the location right on the water of the hotel. You could wake down to a local beach and go for a swim. You must have transportation as it is a drive from town. Bar stays open as long as you're drinking. The maids do a fantastic job of making the rooms look better with flowers and towel art. My only sad point is they will only give you four towels a day. You can't trade a dirty towel in for a new one and if you want to go to the beach you've already gotten two dirty. Hopefully as they get more guests they will be able to provide more towels.
It is a shame this place is not better because the are some excellent staff members and the location whilst 18km outside Cienfuegos is great for those who want a more rural setting, unfortunately we had three vey significant issues:1. My wife became very ill after eating from the breakfast buffet.2. On returning to our room the second day we found that a bucket of dirty water had been emptied into our sink splashing all our toiletries including toothbrushes, luckily we spotted this before our room was cleaned so we could buy clean ones.3. Finally the reception was unable to book a taxi big enough for us and our bike so we travelled to the bus station in a lada with no suspension with half the bikes hanging out of the boot.Now this is Cuba so you expect some interesting experiences but this was by far the worst place we stayed during our visit and left us wishing we had booked someone in town or a nearby casa. On the plus side there is a very friendly wine waiter with a lovely singing voice.
We arrived before 11 in the morning firstly to be told check in wasn't until 4, then to be told that we only had a reservation for the second night. 2 hours of arguing and calls to "commercial" still led to no room except for the second night. This and other experiences we had and heard about means I would not recommend Cuba to the independent traveller. Everything is set up for coach parties and the independent traveller is regarded as a pain. Apart from this the hotel is clean and tidy. Food just about adequate.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily plus snacks
- All drinks (domestic beer & cocktails, 10am-11pm)
- Daily activities
- 46 rooms
- Buffet restaurant
- Snack bar
- 1 Bar
- Games room
- Medical service (fee)
- Car rental (fee)
- Shops (fee)
- Bicycles rentals (fee)
- SCUBA diving (fee)
- 2 2/3 beds
- Bathroom with shower only
- Satellite TV
- Safety deposit box (fee)
- Balcony or terrace
Resort Location Map
Hotel Faro LunaCienfuegos,Cuba
- Hotel Contacts
- Extra Info
Carretera Pasacaballo Km 18, Cienfuegos 55100 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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