Hotel Faro Luna
- What's Included
- All Inclusive Features
From the 3 star rating we were expecting an average hotel by Cuban standards. We were pleasantly surprised. We travelled on a tour and were there for only 2 nights which was disappointing. The room was large and clean. Beds comfortable. New quiet air conditioners were installed while we were there. Food was good. Pool was nice. We ate dinner at one of the restaurants near the hotel. I had the best lobster dinner that I have had in years. Large tail cooked perfectly. I have travelled Cuba for 20 years and really enjoyed this place. Many restaurants along the beach to choose from. The staff was pleasant and friendly.This place was great.
We came to this hotel with a tour group and found the service to be very efficient. The staff was helpful and friendly. Our room overlooked the ocean and was very large with a deck. It was clean and tidy and the maid left cute towel creations on the bed. There was a new air conditioner. It could use new bathroom fixtures - they were leaky and loose. But I imagine that things like that are very hard to get with the limited resources available to hotel management. There is a big outdoor pool but we didn't use it because it was cool and windy during our visit. The dining room was nice and the food was good. We had a pleasant two night stay.
This hotel is now called the Grand Caribe. Located in Rancho Luna. It boasts a 5 star rating which is a joke. 3 stars is being generous. We stayed one night here only because everything else was full.Pros: 1. The hotel sits directly over looking the ocean which is pretty. However there is no beach access. 2. It has a very large, relatively clean swimming pool filled with ocean water which I observed the employees refresh while staying our one night here.3. The rooms have ocean views and private balconies.Cons: 1. The hotel is as "hotelly" as can be and showing noticeable wear and tear. There's Nothing unique and nothing Cuban here. All the rooms are the same. Same decor, same layout: 2 (uncomfortable) double beds, 2 chairs, 1 table etc. you get the picture...2. There are no screens so you can't leave the balcony door open to be rock-a-byed to sleep by the sound of ocean waves. Unless of course you love mosquitoes.3. We couldn't even get our door to slide open and had to have staff come fix it.4. The mini fridges were removed.5. The front desk/reception and the gift shop lady were extremely rude. At the shop , I stood at the register for over 2 minutes while she cleaned out her purse. Reception lady was very inconvenienced to assist us with checking in.5. I can't say for sure that the place has roaches but there was a small dead roach looking insect in the bathroom. Though, out of fairness, I did only one see 1, therefore it may have been an isolated case.6. We only ate breakfast there which was okayyy but if you're boasting 5 stars, okay doesn't cut it.Suggestions for this area. Sleep in Punta Gorda - Cienfuegos. The beautiful bayside town is less than 10 minutes away from Ranch Luna and many hotels/casa particulares/hostels (all 3 words in cuba are used interchangeably) have sea views. 2 lovely recommendations for sleeping; 1. Casa Amarilla and 2. Angel y IsabelBoth places have sea views.Good Luck
Surprised to read some reviews of rude staff. We stayed just two nights but all staff was wonderful. It is not a U.S. standard hotel but didn't expect that in Cuba. Make sure you ask for room with balcony overlooking sea. We so enjoyed that. Beautiful pool and nice little bar. You can work a short distance to the beach and restaurant was good. The hotel is not right in the town. If you want a four star hotel I would not recommend travel to Cienfuegos, but we sure enjoyed the experience!
Was fairly disappointed with this hotel as it is very aged and obviously needs updating. Water was constantly leaking from our sink and we discovered at 1am after hearing odd noises outside that the sliding doors to the back deck did not lock. Not great for security as it's out in the middle of nowhere and we had a corner room all the way in the back on the ground floor as well so it felt really unsafe. Best we could do at that time was put chairs near the door to wake us if someone did try to get in. Needless to say, we did not sleep well at all. Staff was friendly and helpful and breakfast was decent enough. The hotel is about a 25 minute taxi ride to the main town of Cienfuegos, around $10 each way. There's not much going around here so I'd recommend staying closer to the city center.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals daily plus snacks
- All drinks (domestic beer & cocktails, 10am-11pm)
- Daily activities
- 46 rooms
- Buffet restaurant
- Snack bar
- 1 Bar
- Games room
- Medical service (fee)
- Car rental (fee)
- Shops (fee)
- Bicycles rentals (fee)
- SCUBA diving (fee)
- 2 2/3 beds
- Bathroom with shower only
- Satellite TV
- Safety deposit box (fee)
- Balcony or terrace
Resort Location Map
Hotel Faro LunaCienfuegos,Cuba
- Hotel Contacts
- Extra Info
Carretera Pasacaballo Km 18, Cienfuegos 55100 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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