- What's Included
Our OpinionPlease note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
OverviewIn the heart of the city of Cienfuegos. Distance from Airport to Hotel: over 15 km (approx. 15 mins.)
The exterior, lobby, lifts and pool are palatial and give an excellent first impression. Rooms, however, leave something to be desired. We had no hot water in our basin, and the door lock didn't work. Staff seemed uninterested, and it took our tour guide's intervention to help us change room. We were not alone with problems, and a significant number of our tour group (and other guests) had grievances which could not be sorted out. These problems were not show-stoppers, but did take the edge off things: if staff had been more approachable or understanding, then the problems may have seemed less.Restaurant large - could be crowded at breakfast, but no. problems with the food
I stayed two nights at the Jagua. This is a relatively modern looking hotel with a very tropical look and feel. The rooms were a little worn but they were large and clean. Only one of the room lights did not work. Drinks were reasonably priced and the breakfast was OK. Try to avoid exchanging currency at the hotel – the cost of exchange was the highest I encountered during my two weeks in Cuba.Most of the guests were members of tour groups and the staff often appeared to only tolerate all the tourists. There are several restaurants near the hotel and I had a great lobster dinner at one of them. The hotel is a pleasant fifteen minute walk from the attractive center of Cienfuegos.
Filthy hotel, complaints dealt with with a shrug, couldn't wait to get away from here.I had read other reports on trip advisor and was dreading our time here, but on a tour with Saga I had no opportunity for change.
We stopped at this hotel for lunch in the garden restaurant. We ordered off the menu so we could all choose what we wanted. We had pizza and spaghetti, both of which were okay. The ambiance was pleasant as we were sitting outside bordering the water. One worry, however, is that the bathrooms off the pool for restaurant patrons to use were filthy which should make restaurant patrons a bit nervous about the cleanliness of the food and preparation.
The building is only "one room" wide, so all rooms have a view across the bay into town. Apparently the hotel was built just before the 1959 Revolution by Batista's brother. While the building is about 60 years old it still has a nice modern feel and is kept in good shape. There are two bars downstairs with live music in at least one each night. The rooms do have safes available for an additional fee. The hotel pool looked very inviting, but I was on a tour that didn't really allow much time for laying around the pool. Wi-Fi is also available for a fee (I think $4/hour) and seemed to only work in the lobby. Some fellow travelers told me they lost connection often but were able to check email and check flight connections. The hotel is located on a narrow peninsula with several good restaurants within walking distance such as Villa Lagarto and Finca del Mar. Some other nearby eateries received a low rating on TripAdvisor so I did not try those.For those who like to walk, the downtown is about 1.5 miles from the hotel and walking the main road is very nice, especially at sunset. If you are in a hurry it is easy to pick up pedi-taxi (three wheel with room for driver and two riders). It doesn't look like they go faster than you can walk, but it took me 45 minutes to walk one way and 30 minutes to ride back from the main plaza. Cost was about $5 for two people.My only complaint about the hotel is the breakfast. I'm a pancakes and eggs kind of eater, but here I had to settle for fruit and some pastries. The panquesques had no baking soda or powder so they had a leathery texture and I had to use a sharp knife to cut them. The French toast looked good, but is was basically toast with make-up, because there didn't appear to be any egg on the bread. Cubans do not drink coffee for breakfast so coffee drinks were available from machines where you pushed a button for your choice of about 5 different kinds of drinks.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 149 rooms
- Swimming pool
- Conference room
- Medical service (fee)
- Lobby Bar
- Snack Bar
- Laundry (fee)
- Internet (fee)
- Currency exchange
- Car rentals
- Post office
- Balcony or Terrace
- Satellite TV
- Hair dryer
- Mini bar
- Safety deposit box (fee)
Resort Location Map
- Hotel Contacts
- Extra Info
Ave. 37 No. 1 Punta Gorda, Cienfuegos 55100 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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