- What's Included
Our OpinionPlease note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
OverviewIn the heart of the city of Cienfuegos. Distance from Airport to Hotel: over 15 km (approx. 15 mins.)
This is a well located hotel in the more prestigious part of Cienfuegos with views of other quality hotels, the yacht club, and the brilliantly blue Caribbean Sea. Unfortunately it is undergoing some upgrading with the result that the pool, for instance, was out of action when we were there. This was a disappointment as after a very hot days travelling, we were looking forward to a pool swim. Surprisingly the internet also seemed to only work in the lobby and was pretty weak at that. Poor access to the internet is common in Cuba, but we stayed at other hotels (in Trinidad for instance) where a good service was provided. On the positive side, the rooms are reasonably spacious (but no mini-bar), the staff are helpful especially to people like us with only limited Spanish, and the food and bars are excellent. On the basis that many celebrities have stayed at Hotel Jagua and that the set up of a quality hotel is obviously there, we would probably stay again - but only after checking whether all facilities are fully operational.
Rooms are very comfortable, no minibar which is not a problem for me. Gorgeous view from the outdoor hallway. Safe is available in the room but there is a charge for it. Bottled water is not provided, must be purchased Internet works only in the lobby and is pretty weak, relatively inexpensive Food is fine, not gourmet but satisfyingNice location
We stayed here for three nights. It was clearly build in the 1950s and not a lot has happened since. Rooms were acceptable. Really good position for viewing the Caribbean Sea ( we could see it from our balcony), some really nice buildings, the yacht club and an excellent restaurant next door. The staff were beyond nice and helpful. Food was just OK but was served to you. Pool was out of commission whilst we were there. Lots of famous people have stayed here.
We were looking forward to our stay at the Hotel Jagua in Cienfuegos, but after a hot, tiring day of sightseeing (the town of Cienfuegos is beautiful) we were looking forward to a dip in the pool and some down-time in one of their bars. No such luck.Even though we had vouchers in hand saying "Hotel Jagua", they 'apparently' overbooked and moved us across the street to a 'sister' property.The accommodations they provided were nice enough (very old, with limited occupancy and amenities), but there was no wifi, pool or bars as we'd reserved and looked forward to at the Jagua.So, again, I can't really give them a bad or good mark, because we never got to experience the Hotel Jagua.
I will start by saying that this is not a hotel which we ever intended to stay in. We were evacuated here during Irma from a local Casa on the Punta. As a building it is maybe a little tired and not a faceless international corporate but still a lovely and historic site.I would mainly like to take this opportunity to thank the amazing staff who worked tirelessly throughout the hurricane to ensure that the influx of tourists who were suddenly dumped on them were fed and kept safe. Restaurant staff and maids who worked literally all night and were still cheerful and chatty and concerned for our welfare are a credit to the hotel and to Cuba. People who you know had their own concerns about their homes and families yet were still able to smile and assist. It was an amazing experience in extraordinary circumstances and I cannot thank everyone enough for what they did.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 149 rooms
- Swimming pool
- Conference room
- Medical service (fee)
- Lobby Bar
- Snack Bar
- Laundry (fee)
- Internet (fee)
- Currency exchange
- Car rentals
- Post office
- Balcony or Terrace
- Satellite TV
- Hair dryer
- Mini bar
- Safety deposit box (fee)
Resort Location Map
- Hotel Contacts
- Extra Info
Ave. 37 No. 1 Punta Gorda, Cienfuegos 55100 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.