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Hotel Jagua

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Our Opinion
Please note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
In the heart of the city of Cienfuegos. Distance from Airport to Hotel: over 15 km (approx. 15 mins.)
tripadvisor Traveler Reviews
  • OkieRenee : Tulsa, Oklahoma
Ants and Unplugged Lamps

Our first room had ants on the floor. I reported this to the staff, and they said that they would send the exterminator, but no exterminator ever appeared. We packed our belongings and were moved to a second room. That room had ants on top of the dresser, so we were moved to a third room. We could not get the lights on in this room. We finally discovered that the three lamps were all unplugged. After plugging them in, two of the lamps worked but the third did not have a light bulb.A band outside was playing very loud music very late into the night that could be heard by most people in our group.The pool and adjoining patio will be closed for maintenance work from April 1, 2017 through October 31, 2017. Staff were rude and did not respond to problems in a satisfactory manner.

  • LoneBrit : Hampshire
Good hotel in nice area, but some issues

Biggest hotel around, and perhaps the ugliest building in the city, but fine on the inside.The room was large and clean with a large, comfortable bed and a nice balcony with a view over the bay, city and pool. Most rooms on this wing shared the same.Comfy chair in room was a bonus but there was no main light and no wi-fi in the room. One lamp had no switch and could only be turned on or off by reaching behind the furniture and replacing or removing the plug. The safe had to be paid for but there was no information about this in the room.Good sized bathroom but shower temperature never even reached tepid. The restaurant couldn't always cope and we had to eat elsewhere the first night. It can get very busy at breakfast, so go early or allow plenty of time. Breakfast was good, with a wide choice.Loud music from a venue nearby from 2-4am.The bar rarely had what you wanted. Half the listed drinks were off and the 'choice' of ice cream was strawberry or strawberry.It's a long walk to town, but manageable and worthwhile for the beautiful architecture on the way. Lovely city.

  • Deborah M : London, United Kingdom
Nice location

The main lobby & reception area has had a refurb so is very welcoming, the staff were extremely efficient and the mirrored lifts were different, so at this point I was pleasantly surprised, however the rooms are very basic and the bathrooms although smelling of bleach, therefore clean were in dire need of a refurb, the shower was grotty with rust around the door base. The air con has been updated and I used this to freshen & move air around in the room inspite of the fact I didn't need it on as weather was cool enough, but otherwise there was a smell of fumes. The snack bar is popular and very adequate, the restaurant was empty so we headed out & found a lovely place over the road with sea views and an ok menu. The building next door as already mentioned by others is very impressive, it too has a restaurant, again empty but the bar on the roof gets busy. The situation right on the bay is lovely with great sunsets.

  • Madeleine K :
Outdated Building in an Amazing Location

I was hesitant upon arriving at this hotel after reading several reviews about this hotel. I was expecting below-average accommodations, but was pleasantly surprised. Yes, the building is straight out of the 40's and doesn't seem like it has been updated since, but it is clean and tidy, which is all I could ask for. The wifi connectability is scarce, but that's just how Cuba is. The pool area is beautiful and overlooks the sea. The outdated building is completely made up by the incredibly location, in my opinion. Every single room has a view of the harbor, which is stunning. The food at the pool bar is incredibly cheap and incredibly bad, so stick to drinks and ice cream! Overall, the hotel itself is a little outdated, but the location is outstanding.

  • I_am_retired_early : Ventura County Coast, California
Basic accommodations

When you travel to Cuba, it is best to lower your standards so you will not be disappointed. For Cuba, this hotel is not bad, although it does not compare to other hotels around the world. Our guides told us to be grateful for a toilet seat and air conditioning. We had both at this hotel, so I cannot really complain. The room needed maintenance and a face lift, but it was comfortable enough to sleep. It was the only hotel we stayed in which had an elevator, which was welcome to bring the luggage to the room.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 149 rooms
  • Swimming pool
  • Restaurants
  • Conference room
  • Parking
  • Medical service (fee)
  • Lobby Bar
  • Snack Bar
  • Laundry (fee)
  • Internet (fee)
  • Currency exchange 
  • Car rentals
  • Post office
Standard Room:
  • Air-conditioned
  • Balcony or Terrace
  • Satellite TV
  • Hair dryer
  • Telephone
  • Mini bar
  • Safety deposit box (fee)
Bonus - Breakfast included daily.

Resort Location Map

  • Hotel Jagua

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  • Disclaimer
Jagua Hotel
Ave. 37 No. 1 Punta Gorda, Cienfuegos 55100 Cuba

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.