- What's Included
Our OpinionPlease note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
OverviewIn the heart of the city of Cienfuegos. Distance from Airport to Hotel: over 15 km (approx. 15 mins.)
Jaqua Hotel owns two smaller hotels that look more like homes, across the street from the high rise. If you are not happy with your rooms at Jaqua, inquire about this option. The rooms at these facilities are updated, there is a bar, a quaint meeting area behind the hotel that over looks the sea, a whirlpool, and lounging chairs to catch the sun if you wish. Staff, service is excellent, and the toilets work well and there is hot water. I stayed there with a tour group of 18 and we had the whole building. It was awesome! I even enjoyed it more than the famous Hotel National de Cuba in Havana. There is one drawback though - noise. There is a facility that plays loud music at night and you will hear it no matter where you are in Cienfuegos. I would recommend getting WAX earplugs (you can get them at Walmart) and use these if you are a light sleeper. It will make wherever you stay in Cienfuegos, pleasant.
My daughter and I stayed here for a few days while on a tour. The grounds and the lobby are very nice. However the rooms are not so good. The bed was hard and the pillow was flat. The blankets looked like army blankets. Not many amenities but there was a hairdryer. The breakfast buffet was all self serve, coffee is from a machine. This hotel could use updates at least in the room we were in.
After our hotel in Havana this one was a welcome change. Spacious and airy throughout, good sized room, comfortable and clean. Whilst not being new it feels more modern, and the location is great. Try having cocktails on the roof of the palace opposite, they have live music and its a good view of sunset.
If this is the only hotel you can book in Cienfuegos then you should just skip this town altogether. I AM NOT EXAGGERATING. I'm probably just repeating many of the other 1-star reviews about this place but here we go. Broken toilet: the button to flush the toilet was missing. Black mold in the corners of the bathroom. No towel service available after 5 pm so if you need more than 2 towels you'll have to wait until 9 am the next day. Can't-be-bothered front desk - if the woman at the front desk is counting change, she'll tell you to go away and come back later. Pool is vinyl lined and the vinyl is peeling up in spots. Bugs and hair on the room floor. You may be telling yourself, "it can't be that bad." You're wrong. If you decide to stay here, IT'S ON YOU. Just remember this review.
I traveled to Cuba on a People to People visa through Group IST and Variety Cruises. We were supposed to be on a sail boat, but it had mechanical problems. We ended up spending two nights with one lunch, two breakfasts and two dinners.The rooms are comfortable but basic. We had hot water (not always the case in Cuba). We also had AC. My shower did not drain well, so like in the old well water days, I would get wet, turn off the water, lather up, then rinse. That was the worst part of the room for me.The wireless internet was 2 CUC's for 1 hour and worked every time I wanted to use it (also not always the case in Cuba). Lunch the first day was part of our tour. It was a private outdoor buffet with Cuban music. It was great.Dinner the first night was in the palace next door. It too was great. No complaints on the food, drinks or service.Breakfast was a buffet and decent. Some liked the coffee from the machine and some didn't. I didn't mind it at all. Breakfast (food and service) was much better than dinner.The worst part of the hotel stay was the dinner buffet and service. The food was not good. And the drink weren't either. Part of our package was two drinks, including bottled water, wine or beer. The waiter argued with us, even after speaking with who we thought was the manager. The manager agreed that wine was included, but the a-hole waiter disagreed and tried to charge us. We did not pay for the one glass of wine. I don't know if our cruise director paid for us (remember we are supposed to be cruising, not staying in this hotel).If I were to return to Cuba, I might stay here again but would NOT eat dinner at the buffet.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 149 rooms
- Swimming pool
- Conference room
- Medical service (fee)
- Lobby Bar
- Snack Bar
- Laundry (fee)
- Internet (fee)
- Currency exchange
- Car rentals
- Post office
- Balcony or Terrace
- Satellite TV
- Hair dryer
- Mini bar
- Safety deposit box (fee)
Resort Location Map
- Hotel Contacts
- Extra Info
Ave. 37 No. 1 Punta Gorda, Cienfuegos 55100 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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