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- What's Included
Our OpinionPlease note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
OverviewIn the heart of the city of Cienfuegos. Distance from Airport to Hotel: over 15 km (approx. 15 mins.)
I traveled to Cuba on a People to People visa through Group IST and Variety Cruises. We were supposed to be on a sail boat, but it had mechanical problems. We ended up spending two nights with one lunch, two breakfasts and two dinners.The rooms are comfortable but basic. We had hot water (not always the case in Cuba). We also had AC. My shower did not drain well, so like in the old well water days, I would get wet, turn off the water, lather up, then rinse. That was the worst part of the room for me.The wireless internet was 2 CUC's for 1 hour and worked every time I wanted to use it (also not always the case in Cuba). Lunch the first day was part of our tour. It was a private outdoor buffet with Cuban music. It was great.Dinner the first night was in the palace next door. It too was great. No complaints on the food, drinks or service.Breakfast was a buffet and decent. Some liked the coffee from the machine and some didn't. I didn't mind it at all. Breakfast (food and service) was much better than dinner.The worst part of the hotel stay was the dinner buffet and service. The food was not good. And the drink weren't either. Part of our package was two drinks, including bottled water, wine or beer. The waiter argued with us, even after speaking with who we thought was the manager. The manager agreed that wine was included, but the a-hole waiter disagreed and tried to charge us. We did not pay for the one glass of wine. I don't know if our cruise director paid for us (remember we are supposed to be cruising, not staying in this hotel).If I were to return to Cuba, I might stay here again but would NOT eat dinner at the buffet.
I booked this hotel a day and I couldn't be more regret, the hotel supposed to be the best Cienfuegos hotel, 4 stars and merely we can give 2 stars regarding the services. The reception treatment as rude as you can imagine, my mistake speak in Spanish, an error in Cuba. I did more than 4 rounds (1 hour) reception - room because of issues with the key. More problems:- The air conditioner didn't work the whole day, unbelievable with the hot in Cuba and the price you pay for the room, same price as Europe with all the services - The rooms outdated with old smell.- No towels service in the pool area - Poor food and drinks service, no way to buy imported products like coca cola - In the restaurant no menu and no prices, get what they give u or go .... :-(The conclusion: don't book this hotel, you can find very good hostal(houses), with better services, pool, hammock, very good views in the same area "Punta Gorda", better price then, no point to book this hotel. I will never come back less recommend it to anyone, thanks for read my review.
Room, very bad and old, staff unexpected very very unfriendly, they tried to cheat us more times. I will say too all off you, STAY AWAY. The breakfast was alsow just the badest in Cuba, we where 5 Places, this hotel sucks
Good location, excellent pool. Potentially great but in reality not. Tired facilities and rooms badly in need of refurb. Bathroom had mouldy shower and broken toilet. Front desk staff disinterested with poor attitude. Overall not a good experience.
Hotel Jagua is a 1960s design style, so not very attractive in its external appearance. It seems to be the most modern hotel in Cienfuegos and isn't bad but not one you would rave about. Its reception area is very attractive and seems to have been modernised recently. Its bedrooms are quite dated and need some renovation. The bar area is good for drinks and snacks. Breakfast was a bit of a surprise -- you didn't order from a menu as you might expect. Each part of your breakfast was brought to you already pre-determined as to what you would get. But it was fine really. There was a bit of an institutional feel to it.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 149 rooms
- Swimming pool
- Conference room
- Medical service (fee)
- Lobby Bar
- Snack Bar
- Laundry (fee)
- Internet (fee)
- Currency exchange
- Car rentals
- Post office
- Balcony or Terrace
- Satellite TV
- Hair dryer
- Mini bar
- Safety deposit box (fee)
Resort Location Map
- Hotel Contacts
- Extra Info
Ave. 37 No. 1 Punta Gorda, Cienfuegos 55100 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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