- What's Included
Our OpinionPlease note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
OverviewIn the heart of the city of Cienfuegos. Distance from Airport to Hotel: over 15 km (approx. 15 mins.)
The room was basic but clean and we had a nice view out over the bay. Cienfuegos is a nice town with an attractive harbour and we went on a boat trip around the bay which was very pleasant and interesting. The town itself has a beautiful square and is very pleasant place to visit. It was very hot while we visited and the Jagua Hotel has no air conditioning so is uncomfortable when you are walking around. Food was fine reasonable choice at breakfast. I liked the swimming pool which was clean and a good place to cool off. Average hotel, fine but not fantastic!.
This is an old property, like most in Cuba which I've come to expect. Having made nine trips to Cuba in the last three years.However the rooms in this hotel are terrible. We talked into our room (414?) on the 27th of July and were instantly taken back by the smell of mildew and dampness.The room was disgusting dirty. The blankets and pillows unusable.However the worst problem was that there was no working air-conditioning. The room was beyond stagnate with heat.We opened the sliding glass doors only to be blown away by loud music from a local club. We called the front desk to ask for another room and were told that there were none. Which wasn't close to the case.So, we had two choices. Try to fall asleep with the doors open and get some sort of air flow, or have a quiet room which reached close to 98 degrees internally.The bar staff was great, breakfast the next morning lovely, the art shop and gift shop all nice as well.However despite those positive things, to be at a hotel in late July with zero air conditioning and dirty damp rooms is unacceptable.
We were with a tour group (one of many such groups) so didn't spend a lot of time in the room. It was comfortable enough and had a view of the bay. As others mentioned, the balcony door did not lock (apparently all the balcony door locks are iffy) and the pool was not available for our use. On the first day, we had a hard time opening the door to the room. Mentioned it to the front desk and it was fixed on our return. Our group leader made sure we could enjoy Happy Hour at the back bar with great mojitos for $2. Ask at the front desk about Happy Hour days/times because there doesn't seem to be a fixed schedule. We had dinner and a flute concert at the beautiful Moorish building across the parking lot one night and at a lovely restaurant within walking distance on the waterfront another night. Breakfast in the hotel was good -- fruit and omelettes. We awoke to a rooster crow and a colorful sunrise.
From what I understand, this is one of the better hotels in the area for large groups visiting Cienfuegos. Our group consisted of 17 people and we had a private bus. Website pictures are a bit deceiving. It is situated on a lovely scenic bay, however, although our room had a balcony you could only see a slight view of the water plus the sliding door was difficult to open. The room was quite large and had all the basic things one would need, however, it appeared very dark and in need of updating. I seem to recall that the bed was comfortable but the pillows were hard. Anyway, the food was good however the pool was not available as it was being renovated which is a good thing. It was probably about a 20-30 minute walk into town, depending on your pace. There are other means of transportation, including a cute little train that we picked up in the center of Cienfuegos that makes multiple stops to the various hotels around town. I think it only cost a couple of CUCs and it certainly beat walking considering the heat and humidity of the day. I really enjoyed our visit to the center of Cienfuegos. All in all, this Hotel was ok for a day or two at the most. I wouldn't have wanted to stay there longer than that.
This was our 3rd hotel out of 4 during our tour and by far the WORST.We had a call from Saga a week before our holiday to say the pool was out of action due to building work. We arrived, the reception was ok and our rep' got us all checked in quite quickly. Got to our room looked nice and clean, went to put some water in the fridge, there was just an empty cupboard. Went down to reception to ask about the fridge, they said it was under the TV in a cupboard, I said it was not, they asked me was I sure, finally got them to believe me. Went to look out on the balcony, slid open the glass door, the view was of a building site, looked as though it had been like that for quite awhile.Knock at the door, shut the balcony door to receive the missing fridge, thanked the man, went back to the balcony, nearly knocked myself out by trying to walk through the glass door (I did comment that they should put some sort of sticker on the glass, so idiots like me can see the door is shut).Went to go for dinner shut the balcony door, it would not lock (speaking to the rest off our group, non of theirs locked either).Buffet meals, quite a good choice and plenty to eat.I was not too keen on the bar but luckily there was a good one across the road, spent all 3 nights there.Woke up after our 1st nights sleep, my beloved let out a scream, jumped out of bed, our pillows where a mass of ants, striped the bed, pulled off the pillow cases, more ants in side. Told the reception, they did not seam too surprised, said they were properly "sugar ants" (it was bad enough having them in our hair, we did not want to taste them too). Came back in the evening they had changed the bedding, etc ,never had any more bed friends for the next 2 nights.Hotel was only about a 20 min walk to town with a pleasant central square and a sculpture park, worth a few pictures.Overall 2 , quite comfy rooms, when the pool is finished should be a better view, I did think the staff were all abit miserable, maybe because the Melia hotel chain is taking this hotel over (the take over will probably be good for this hotel).
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 149 rooms
- Swimming pool
- Conference room
- Medical service (fee)
- Lobby Bar
- Snack Bar
- Laundry (fee)
- Internet (fee)
- Currency exchange
- Car rentals
- Post office
- Balcony or Terrace
- Satellite TV
- Hair dryer
- Mini bar
- Safety deposit box (fee)
Resort Location Map
- Hotel Contacts
- Extra Info
Ave. 37 No. 1 Punta Gorda, Cienfuegos 55100 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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