- What's Included
Our OpinionPlease note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
OverviewIn the heart of the city of Cienfuegos. Distance from Airport to Hotel: over 15 km (approx. 15 mins.)
We went here a part of a Road Scholars trip and were not expecting a typical 4 or 5 star hotel. However, aside from a few problems with the room (the door stuck, some of the lights did not work), it turned out to be a very nice stay. The meals were good, not great, service was very good, and the views from the pool area and the hallways to the hotel rooms were spectacular. I would recommend this hotel if you are visiting the area,
Hotel comfortable, free breakfast. Dinner was ok, but dinner on the patio was fantastic. Outside bar was fun in evening. Can get a WiFi card, that worked in lobby. People were great. Great view. Rated average, but probably higher for area.
I was travelling with a large group of people from the US. We arrived and found the fastest check in possible (37 people in probably 15 minutes). The rooms are large and clean. The pool was clean and cool to swim in. The breakfast and dinners were not exceptional, but quite good and service was excellent and friendly.
The Hotel Jagua is a modern featuring many property and room amenities plus has a wonderful location. From my fifth floor balcony i could see most of the Cienfuegos bay. The property had a large reception area with wifi access, restaurant, bar, pool, and patio which connected to a dock and access to the bay. Guest room was spacious and cmfortable.
We stayed here as part of a group. First impressions are the beautiful lobby, welcome cocktail and fast service. The room was frozen in time, as they say, but clean. In addition to the bayview open walkway to the rooms, our room had a nice little balcony overlooking the back bay as well. The beds were not comfortable at all, probably 3" mats over springs but we found the bed furtherest from the bathroom was less saggy and aggrevating to bad backs. The food was typical hotel buffet except for an evening pig roast that was wonderful. The people were kind, drinks effective, and grounds beautiful. The noise level of music and a late night cruise ship party followed by morning poultry crows may be off putting to some, but we knew to expect this ahead of time, so no surprises, i think a surprise, though, was how classy this hotel must have been 50 years ago and really still is.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 149 rooms
- Swimming pool
- Conference room
- Medical service (fee)
- Lobby Bar
- Snack Bar
- Laundry (fee)
- Internet (fee)
- Currency exchange
- Car rentals
- Post office
- Balcony or Terrace
- Satellite TV
- Hair dryer
- Mini bar
- Safety deposit box (fee)
Resort Location Map
- Hotel Contacts
- Extra Info
Ave. 37 No. 1 Punta Gorda, Cienfuegos 55100 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.