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Hotel Jagua

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Our Opinion
Please note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
In the heart of the city of Cienfuegos. Distance from Airport to Hotel: over 15 km (approx. 15 mins.)
tripadvisor Traveler Reviews
  • Nick H :

Booked as a back up by Kuoni due to availability in another resort. This place is shocking, old, dirty, noisy. The pictures tell the story. The room really was filthy and I've seen better showers in Sunday football changing rooms. I stayed at Butlins two weeks before and the room was better! DO NOT stay here!

  • LadyTech : Fairfax, VA
Great location. lousy hotel

The rooms are pathetic. No washcloths, hand towels, or bathmat. Dim 1940's type lights. Warped sliding closet doors which took a lot of muscle to slide. No tissues and few toiletries. The shower hardware looks new but the clamp to the sprayer broke off so the sprayer just dangled. (Another couple had the same issue). Since the only way to shower is to use the sprayer, it made for a complicated routine. The water doesn't flow so the shower pan fills with standing water as does the sink The door locking mechanism is worn so the only way to lock the door is to slam it loudly. The door frame is cut high so it bypasses the stopper and bangs into a full length glass mirror. No coffee or water boiler provided in the room.

  • Iain A : Bristol, United Kingdom

Should have been staying in La Union hotel in town but 'overbooked'. Sent to this hotel. First impressions in reception area OK and restaurant buffet was reasonable with good service. However rooms a disaster. Damp patches, cracked tiles, old furniture, dirty and no remote control for tv was a minor irritation. All 5 rooms for our party were similar. Glad we only had a one night experience. Needs sorted. Mainly touring coach parties staying here. Some nice homesteads and a small boutique hotel nearby would be a better option

  • ej p : Los Angeles, California
Maybe it's better to sleep in the car

This hotel needs to be demolished and rebuilt. The rooms are in atrocious disrepair. When we turned on the faucet in the bathroom, the water went straight to the floor and flooded the entire room. We had to switch rooms. The towels smelled like mold and excrement. The shower was full of mold and leaked. The air conditioning barely worked. The breakfast was horrifically bad. Cuba is not ready for tourism, and I'm afraid it's going to take decades for the situation to improve. In the meantime, I recommend the Bahamas.

  • 53Paul53 : Brisbane
Big hotel straight of of the 1960s

I had a room that opened straight onto the pool which was great. The room was quite large with a huge bed. The hotel right on the water which was very nice. There is a huge pool. I only ate breakfast there. The breakfast room was huge with lots of American style food and due to the size of the hotel lots of people.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 149 rooms
  • Swimming pool
  • Restaurants
  • Conference room
  • Parking
  • Medical service (fee)
  • Lobby Bar
  • Snack Bar
  • Laundry (fee)
  • Internet (fee)
  • Currency exchange 
  • Car rentals
  • Post office
Standard Room:
  • Air-conditioned
  • Balcony or Terrace
  • Satellite TV
  • Hair dryer
  • Telephone
  • Mini bar
  • Safety deposit box (fee)
Bonus - Breakfast included daily.

Resort Location Map

  • Hotel Jagua

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Jagua Hotel
Ave. 37 No. 1 Punta Gorda, Cienfuegos 55100 Cuba

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.