- What's Included
Our OpinionPlease note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
OverviewIn the heart of the city of Cienfuegos. Distance from Airport to Hotel: over 15 km (approx. 15 mins.)
We were looking forward to our stay at the Hotel Jagua in Cienfuegos, but after a hot, tiring day of sightseeing (the town of Cienfuegos is beautiful) we were looking forward to a dip in the pool and some down-time in one of their bars. No such luck.Even though we had vouchers in hand saying "Hotel Jagua", they 'apparently' overbooked and moved us across the street to a 'sister' property.The accommodations they provided were nice enough (very old, with limited occupancy and amenities), but there was no wifi, pool or bars as we'd reserved and looked forward to at the Jagua.So, again, I can't really give them a bad or good mark, because we never got to experience the Hotel Jagua.
I will start by saying that this is not a hotel which we ever intended to stay in. We were evacuated here during Irma from a local Casa on the Punta. As a building it is maybe a little tired and not a faceless international corporate but still a lovely and historic site.I would mainly like to take this opportunity to thank the amazing staff who worked tirelessly throughout the hurricane to ensure that the influx of tourists who were suddenly dumped on them were fed and kept safe. Restaurant staff and maids who worked literally all night and were still cheerful and chatty and concerned for our welfare are a credit to the hotel and to Cuba. People who you know had their own concerns about their homes and families yet were still able to smile and assist. It was an amazing experience in extraordinary circumstances and I cannot thank everyone enough for what they did.
The weather was poor during our visit so we did not see anything at its best. Again, pleasant reception area but rooms were not well furnished and decor was poor. Two of the three lifts were out of action and on one occasion, all three were not working - not much fun while on floor 6... Hurricane Irma was still in evidence so power and water supply was intermittent; staff were having to deal with difficult situations.
1 night stay with very smelly Ac - we arrived late at night and where leaving early in the morning so we didn't made a complaint. Tried to sleep with open windows but with hot weather conditions could't have a good sleep. Avoid or check your room ac before leaving the room .Breakfast - poor
The room was basic but clean and we had a nice view out over the bay. Cienfuegos is a nice town with an attractive harbour and we went on a boat trip around the bay which was very pleasant and interesting. The town itself has a beautiful square and is very pleasant place to visit. It was very hot while we visited and the Jagua Hotel has no air conditioning so is uncomfortable when you are walking around. Food was fine reasonable choice at breakfast. I liked the swimming pool which was clean and a good place to cool off. Average hotel, fine but not fantastic!.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 149 rooms
- Swimming pool
- Conference room
- Medical service (fee)
- Lobby Bar
- Snack Bar
- Laundry (fee)
- Internet (fee)
- Currency exchange
- Car rentals
- Post office
- Balcony or Terrace
- Satellite TV
- Hair dryer
- Mini bar
- Safety deposit box (fee)
Resort Location Map
- Hotel Contacts
- Extra Info
Ave. 37 No. 1 Punta Gorda, Cienfuegos 55100 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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