- What's Included
Our OpinionPlease note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
OverviewIn the heart of the city of Cienfuegos. Distance from Airport to Hotel: over 15 km (approx. 15 mins.)
Government owned hotels can be a bit short on frills. Jagua has some good points like it's locating near the end of the peninsula but still a short 20-30min walk to the Centro. Classic Taxis and CycloTaxis are plentiful if you don't want to walk. Our tip is to use the Cyclos and get them to suggest local Restaurants and Bars.Our room A/C was not working and the staff on the front desk failed in the service department. The buffet, even at breakfast, was worth avoiding.Don't expect Wifi but that's fairly normal for Cuba. There's a Wifi zone 10 mins walk away where you can buy a 2 cuc for 60 mins Wifi card. These Wifi zones are not plentiful so plan your trip around minimal internet access.
You can pay a day rate to use the pool which includes food for around Cuc 8 each.The food & cocktails were lovely and the pool overlooking Jagua Bay was excellent.Spent a lovely afternoon there before the placed filled up with hotel residents.
I enjoyed my two-day stay at the Hotel Jagua despite a few minor shortcomings of this establishment. First the positive qualities of the Jagua—The large room with 2 single beds was maintained very clean. I enjoyed the private balcony overlooking the pleasant neighborhood in which the hotel is located. The TV worked perfectly. Although there was no iron in the room, I was told one could be provided by the chambermaid on request. The breakfast buffet offered a large variety of typical breakfast items, enough to satisfy most tastes. There is a daily charge for the use of the in-room safe. The hotel staff was always pleasant and accommodating. The one problem I encountered was the nonfunctioning electrical outlets. The bathroom outlet designated specifically for shavers was completely dead as was the wall outlet near the balcony door. To recharge my devices I had to unplug one of the two bedside lamps and recharge only one device at a time while doing with the lighting the lamp provided. Otherwise, I must repeat that I enjoyed my stay at the Jagua.
Our room was decent enough with a nice ocean view and wonderful balcony. The problems began with a lack of hot water. Unfortunately, we were there for 3 nights. The location is great and a nice walking distance to a park frequented by the locals. I'm sure at one point this was the place to be, but until they can supply a reliable supply of hot water, I'd pass. The desk staff was mostly unhelpful and would just shrug their shoulders, saying by their body language "what do you expect in Cuba?" The little gift shop in the breezeway was limited but prices seemed to be decent.
Our first room had ants on the floor. I reported this to the staff, and they said that they would send the exterminator, but no exterminator ever appeared. We packed our belongings and were moved to a second room. That room had ants on top of the dresser, so we were moved to a third room. We could not get the lights on in this room. We finally discovered that the three lamps were all unplugged. After plugging them in, two of the lamps worked but the third did not have a light bulb.A band outside was playing very loud music very late into the night that could be heard by most people in our group.The pool and adjoining patio will be closed for maintenance work from April 1, 2017 through October 31, 2017. Staff were rude and did not respond to problems in a satisfactory manner.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 149 rooms
- Swimming pool
- Conference room
- Medical service (fee)
- Lobby Bar
- Snack Bar
- Laundry (fee)
- Internet (fee)
- Currency exchange
- Car rentals
- Post office
- Balcony or Terrace
- Satellite TV
- Hair dryer
- Mini bar
- Safety deposit box (fee)
Resort Location Map
- Hotel Contacts
- Extra Info
Ave. 37 No. 1 Punta Gorda, Cienfuegos 55100 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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