- What's Included
Our OpinionPlease note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
OverviewIn the heart of the city of Cienfuegos. Distance from Airport to Hotel: over 15 km (approx. 15 mins.)
From what I understand, this is one of the better hotels in the area for large groups visiting Cienfuegos. Our group consisted of 17 people and we had a private bus. Website pictures are a bit deceiving. It is situated on a lovely scenic bay, however, although our room had a balcony you could only see a slight view of the water plus the sliding door was difficult to open. The room was quite large and had all the basic things one would need, however, it appeared very dark and in need of updating. I seem to recall that the bed was comfortable but the pillows were hard. Anyway, the food was good however the pool was not available as it was being renovated which is a good thing. It was probably about a 20-30 minute walk into town, depending on your pace. There are other means of transportation, including a cute little train that we picked up in the center of Cienfuegos that makes multiple stops to the various hotels around town. I think it only cost a couple of CUCs and it certainly beat walking considering the heat and humidity of the day. I really enjoyed our visit to the center of Cienfuegos. All in all, this Hotel was ok for a day or two at the most. I wouldn't have wanted to stay there longer than that.
This was our 3rd hotel out of 4 during our tour and by far the WORST.We had a call from Saga a week before our holiday to say the pool was out of action due to building work. We arrived, the reception was ok and our rep' got us all checked in quite quickly. Got to our room looked nice and clean, went to put some water in the fridge, there was just an empty cupboard. Went down to reception to ask about the fridge, they said it was under the TV in a cupboard, I said it was not, they asked me was I sure, finally got them to believe me. Went to look out on the balcony, slid open the glass door, the view was of a building site, looked as though it had been like that for quite awhile.Knock at the door, shut the balcony door to receive the missing fridge, thanked the man, went back to the balcony, nearly knocked myself out by trying to walk through the glass door (I did comment that they should put some sort of sticker on the glass, so idiots like me can see the door is shut).Went to go for dinner shut the balcony door, it would not lock (speaking to the rest off our group, non of theirs locked either).Buffet meals, quite a good choice and plenty to eat.I was not too keen on the bar but luckily there was a good one across the road, spent all 3 nights there.Woke up after our 1st nights sleep, my beloved let out a scream, jumped out of bed, our pillows where a mass of ants, striped the bed, pulled off the pillow cases, more ants in side. Told the reception, they did not seam too surprised, said they were properly "sugar ants" (it was bad enough having them in our hair, we did not want to taste them too). Came back in the evening they had changed the bedding, etc ,never had any more bed friends for the next 2 nights.Hotel was only about a 20 min walk to town with a pleasant central square and a sculpture park, worth a few pictures.Overall 2 , quite comfy rooms, when the pool is finished should be a better view, I did think the staff were all abit miserable, maybe because the Melia hotel chain is taking this hotel over (the take over will probably be good for this hotel).
Situated on a bay outside of town. Reception area nice but toilets on ground floor smelly and not good. Good buffet dinner and breakfast, staff helpful and quick to serve. Bar near reception plus another café and bar towards rear of hotel near the pier. Room 410 very basic and a little scruffy overlooking bay and empty swimming pool where building works being undertaken. Quiet room until you opened balcony door. 2 double beds with single sheets so weren't wide enough to tuck in. TV and fridge in room, bathroom a good size with shower cubicle, shampoo and bath gel provided
This is the major hotel in the city of Cienfuegos. They have made the effort to make it as nice as possible, but like everything else in Cuba, they only go so far. The grounds are lovely with very pleasant outdoor restaurants on the waterfront. It's not a Hilton, but it's clean, comfortable, and very Cuban.
Government owned hotels can be a bit short on frills. Jagua has some good points like it's locating near the end of the peninsula but still a short 20-30min walk to the Centro. Classic Taxis and CycloTaxis are plentiful if you don't want to walk. Our tip is to use the Cyclos and get them to suggest local Restaurants and Bars.Our room A/C was not working and the staff on the front desk failed in the service department. The buffet, even at breakfast, was worth avoiding.Don't expect Wifi but that's fairly normal for Cuba. There's a Wifi zone 10 mins walk away where you can buy a 2 cuc for 60 mins Wifi card. These Wifi zones are not plentiful so plan your trip around minimal internet access.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 149 rooms
- Swimming pool
- Conference room
- Medical service (fee)
- Lobby Bar
- Snack Bar
- Laundry (fee)
- Internet (fee)
- Currency exchange
- Car rentals
- Post office
- Balcony or Terrace
- Satellite TV
- Hair dryer
- Mini bar
- Safety deposit box (fee)
Resort Location Map
- Hotel Contacts
- Extra Info
Ave. 37 No. 1 Punta Gorda, Cienfuegos 55100 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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