- What's Included
- All Inclusive Features
Our OpinionPlease note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
OverviewAt the entrance of the Cienfuegos Bay, with stunning views of the Bay. Distance from Cienfuegos airport to hotel: 25 km (approx. 30 mins)
Frankly not sure what else is nearby, but I'd look around and see about alternatives. Food was, at BEST, mediocre. Hotel rooms were old, dingy, and seriously outdated. Everything was outdated. Only plus: their pool was incredible! For real. But I don't think most people got that far; I never saw a single person using it.
We only stayed here for one night, but we had a very nice room, with a remodeled bathroom. The bedroom was very clean and tidy, as was the bathroom.We had a very tastefull diner in the evening. The breakfast was very basic. We had our breakfast at a busy moment, so they couldn't keep up with refilling the buffet.
If you grew up in a tenement block in the 1970s, you'll already have a good idea of the architectural merits of the Pasacaballo; crumbling concrete walkways and gantries - at least the lifts work and it's clean. It's painted blue on the outside, presumably in an effort to cheer it up. There are some very untidy areas visible from the walkways which lead to the rooms and they don't create a good impression.The exterior is nicely presented with palm trees and the entrance foyer is spacious and, again clean. The 70s time warp is very evident again; it would have been a fantastic setting for a hospital drama back in the day. Oh, and we even had a power cut too, whilst we were in the queue to check in.We only stayed one night, whilst we were travelling to Trinidad and it was a shame that the weather was a bit overcast; everywhere looks nicer in the sunshine. On the day, the pool area seemed a bit dreary looking and there weren't too many people around. But it's a nice looking pool and in the high season, might be quite pleasant.It's difficult to comment on the location as we were on a tight schedule with little time to explore. We had a couple of hours before dinner and did attempt a little walk - there wasn't any obvious way towards the sea, or anything else for that matter. There was sort of a gravel path opposite the hotel which looked as if it might lead somewhere, but when it just seemed to lead towards people's houses, we turned back without having seen anything in particular. The room was basic, but adequate. The air conditioning worked, albeit very noisily. The fit and finish in the room was poor. The furniture seemed old and tired (this was the case all round the hotel). The big surprise was dinner; it was really pretty good. The dining room on the lower floor had pleasant ambience and although there wasn't much choice, what there was, was very well prepared and the service was pleasant and efficient. After dinner, we spent some time in the bar which was reasonably priced and fairly comfortable.I can't imagine wanting to spend a week at the Pasacaballo - it might be different in the high season. But for an overnight stop, it was fine.
We stayed in rooms where the bathroom was remodeled, we did see the trip advisor room pics of those that were not remodeled. Our room overlooked the water and had a table and refrigerator. The bathroom was way better than we expected, the water pressure was nil, so you could sort of shower, but if you tried to wash your hair, you had to be very patient. The place is not prepared to take a large group of people. The breakfast eating facilities were made for a small group. During our stay, they relegated us to the basement to eat breakfast. Imagine steam tables, crowds of folks, no windows or ventilation. Our US group refused to eat here and had to make a fuss to eat with the Cuban folks on the main floor. The employees kept insisting we eat breakfast in the basement! One bonus at least when we were there...we were charged Cuban prices for drinks. 2 shots of Stoly Vodka, 2 Johnny Walker Blacks was less than $10. When the prices were discovered our entire tour group headed to the bar prior to dinner at the Pallador. This hotel is off the beaten path, but hotels in this area were booked. For the drive to town, you are talking about half an hour.
Having read earlier reviews of this hotel, and even though we were only due to stay here for 1 night; I was dreading the experience. The reality turned out to be much better than either of us were expecting.The hotel is more a up-market hostel, and is obviously tired, but from a location point of view, I doubt if you could find better views of the bay of Cienfuegos. It did have interesting architecture, and is obviously a throw-back to 1960's construction, but it has been painted to look more inviting and attractive.As I was not well, we did not eat in the restaurant that evening, so cannot comment on the Dinner; but the breakfast the following morning was not good.Our bedroom was clean with an en-suite bathroom, which was also good for a budget hostel/hotel. The sheets on the bed were also spotless, and our room had a very good air-co. We did find ourselves positioned over a disco/show which was noisy, but it stopped at 10:30, so I have no complaints about that, and if I hadn't been feeling so ill, we would probably have not been in the room at that time anyway. The check-in and check out process is chaotic. The first room we were given was already occupied, and once we had been installed into our replacement room, other people tried to gain entry into it also, as it had apparently been given to them. I do feel that security is a problem here, so I would not leave anything valuable in clear view.This hotel is absolutely fine to stay in for a couple of days, but is certainly not a 2 week holiday destination - nor is it intended to be so.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast lunch and dinner daily
- National drinks included
- 188 rooms
- Swimming pool
- Small Games room
- Medical service (fee)
- Internet (fee)
- Currency exchange
- Car rental
- Air conditioned
- Satellite TV
- Private bathroom
- Safety deposit box (fee)
- Balcony or terrace
Resort Location Map
- Hotel Contacts
- Extra Info
Carretera de Rancho Luna km 22, Cienfuegos 55100 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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