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Our OpinionPlease note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
OverviewAt the entrance of the Cienfuegos Bay, with stunning views of the Bay. Distance from Cienfuegos airport to hotel: 25 km (approx. 30 mins)
Having read earlier reviews of this hotel, and even though we were only due to stay here for 1 night; I was dreading the experience. The reality turned out to be much better than either of us were expecting.The hotel is more a up-market hostel, and is obviously tired, but from a location point of view, I doubt if you could find better views of the bay of Cienfuegos. It did have interesting architecture, and is obviously a throw-back to 1960's construction, but it has been painted to look more inviting and attractive.As I was not well, we did not eat in the restaurant that evening, so cannot comment on the Dinner; but the breakfast the following morning was not good.Our bedroom was clean with an en-suite bathroom, which was also good for a budget hostel/hotel. The sheets on the bed were also spotless, and our room had a very good air-co. We did find ourselves positioned over a disco/show which was noisy, but it stopped at 10:30, so I have no complaints about that, and if I hadn't been feeling so ill, we would probably have not been in the room at that time anyway. The check-in and check out process is chaotic. The first room we were given was already occupied, and once we had been installed into our replacement room, other people tried to gain entry into it also, as it had apparently been given to them. I do feel that security is a problem here, so I would not leave anything valuable in clear view.This hotel is absolutely fine to stay in for a couple of days, but is certainly not a 2 week holiday destination - nor is it intended to be so.
I stayed at this Hotel a couple of years ago, with 2 friends. We were on the top floor facing the Castile,and overlooking the passage into Cienfuegos Bay,Probably the best located rooms in the hotel.Fidel also stayed there on the same floor on visits to Cfgs., His room is on the end nearest the city, and has a plaque on the wall referring to his visit. This room is also available for rent to guests at a higher price, if you wanted?? There are a couple of restaurants nearby, to the right as you leave the hotel grounds,LaMilpa and another one.One has a wonderful Hot,and Cold self serve buffet enclosed with plexi-glass covers.I would recommend trying it for sure.The hotel has a nice pool, and wading pool for small tots.I enjoyed the balcony views of ships entering and leaving the port. There is also a scheduled ferry service into the city, and across to Castile side of the bay. Fare is 1cuc.45 mins to city.Also bus service outside Hotel, and coincides with the ferry time, but runs on its own sched., too. I'd add the ferry is "If you are on the adventures side,and really enjoy the real experience. Oh! and also if you miss the boat to castile side, often a local fisherman will run you across for 1cuc. Viva Cuba.
This hotel gives you great comfort for cuban standards. The rooms are well kept. They are clean. The bathroom is fully functional with a walk in shower. The pool is amazing. So try to free up some time to enjoy it. Service is friendly. We had a great time.What I really appreated is the architecture of this Soviet-era clifftop hotel. It's a pile of concrete blocks that creates a particular atmosphere. In addition you have a beautiful view on the bay.The breakfast buffet was a disappointment. Food isn't very tasty. We had diner in the basement restaurant. Nice room, food was fair.
For a two star hotel, I personally thought it was great! Most of the hotels I had stayed at that had 4 and 5 stars were not even close to what I found at Pasacaballo. The rooms were super clean, AC was cold, Bathrooms were clean and hot water was available.I personally loved it!Front desk staff was not that great and they demand you return your keys when you check out. That is called being a Cheapskate! Pool was excellent and grounds were awesome as well!
We stayed here as part of our trip to Trinidad and Santa Clara.....the hotel did what it needed to do we were there for one night bed and breakfast and it was more that enough choice for evening meal and also for breakfast ! The location was fine even though we didn't have much time in the area !
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast lunch and dinner daily
- National drinks included
- 188 rooms
- Swimming pool
- Small Games room
- Medical service (fee)
- Internet (fee)
- Currency exchange
- Car rental
- Air conditioned
- Satellite TV
- Private bathroom
- Safety deposit box (fee)
- Balcony or terrace
Resort Location Map
- Hotel Contacts
- Extra Info
Carretera de Rancho Luna km 22, Cienfuegos 55100 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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