Hotel Pasacaballo

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Our Opinion
Please note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
At the entrance of the Cienfuegos Bay, with stunning views of the Bay. Distance from Cienfuegos airport to hotel: 25 km (approx. 30 mins)
tripadvisor Traveler Reviews
  • Bella Z :
surprising experience

I did a solo trip to Cuba and stayed at this hotel during Christmas for about 5 days. good: 1. spacious, great view on 4th floor and above in the morning or afternoon2. most staff are friendlybad: 1. they provide breakfast buffet on the condition that there are more tourists, which is not that fair. The quality of food changed dramatically during my stay. 2. they dont have wifi3. the staff mostly dont speak english. I was surprised that there was no tourist desk 4. very loud music all through the day from 10am - 5pm.5. the room cleaning service quality was not good. I found some ants on my bed!6. the first day when i moved in - the blankets in my room were not clean. i have to ask for clean blankets

  • Lopezlara :
Nice hotel friendly staff

Lovely hotel outside the city, I recommend rooms 501, 2, you can walk 100 meters and arrange with the locals fisherman for a day out on a boat without having to pay tourists price, note that most of Cuba is a safe place

  • John B :
Great view and spacious hotel!

This hotel was surprisingly pleasant. They had a wonderful bar service with great staff. Additionally, the hotel pool was impressive in addition to a spacious lobby. The rooms were very nice as well. The only complaint I have about this hotel is the breakfast. Sometimes, a line would form and it would take a while to have breakfast. Other than that, everything was good! The view was amazing at this hotel!

  • JerryTheRugGuy : Philadelphia, Pennsylvania
Remember, one does not come to Cuba for the hotels...

Hotel Pasacaballo is one of the few hotel options in the Cienfuegos area. There are really only about four options to choose from, none of which would be the reason to come to Cienfuegos. Pasacaballo is located 20-30 minutes out of the town of Cienfuegos, with a nice view overlooking a body of water that separates it from another town. The architecture is reminiscent of a Soviet architect trying to inject some contemporary humor. Knowing that you are like most visitors to Cienfuegos, only coming for one or two nights and recognizing that none of the four hotels will leave you with memories of fine lodging, this mindset will allow you to maximize your enjoyment of staying at Pasacaballo. No internet, clean but simple rooms, with this realization, you’ll be fine!

  • glenside : pennsylvania
Outdated no frills hotel

This hotel is antiquated. The lobby was fairly nice and open. The front desk staff are nice but you have to push them if you need something-such as a missing item in the room-pillow, towels, etc. We had a missing light in the bathroom which they sent maintenance to our room promptly and he also said we had a non functioning lamp in our room that didn't fit the plug and we never received a replacement. The beds and pillows were very uncomfortable. The sheets smelled awful- like cigarettes. Our sheets were dirty with hair and crumbs on them when we arrived. The table had layers of brown dirt I had to wipe off. The bathroom was better then expected- hot water with good pressure and decent quality towels, but had to use my own because they smelled too.The shower was not cleaned very well. There was a huge pool and lounging area outside which looked inviting and there were people using it, but it closed at 5pm. Breakfast was terrible and could not eat it. Although I was able to exchange money, our friends said the front desk ran out of money. The hotel is a good 15-20 minute drive to the center of Cienfuegos. The water view from the hotel was beautiful-but the hotel itself is far way from everything.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Breakfast lunch and dinner daily
  • National drinks included
  • 188 rooms
  • Swimming pool
  • Cafeteria
  • Bars
  • Restaurants
  • Small Games room
  • Medical service (fee)
  • Internet (fee)
  • Currency exchange
  • Car rental
Standard Room:
  • Air conditioned
  • Satellite TV
  • Private bathroom
  • Telephone
  • Safety deposit box (fee)
  • Balcony or terrace

Resort Location Map

  • Hotel Pasacaballo

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Islazul Pasacaballo Hotel
Carretera de Rancho Luna km 22, Cienfuegos 55100 Cuba

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.