- What's Included
- All Inclusive Features
Our OpinionPlease note that hotel standards in Cuba tend to be lower than in other Sun Destinations. Unless travelers are familiar with the resort or Cuban hotels, we typically recommend that travelers book a minimum 4 star resort when traveling to Cuba.
OverviewAt the entrance of the Cienfuegos Bay, with stunning views of the Bay. Distance from Cienfuegos airport to hotel: 25 km (approx. 30 mins)
Hotel Pasacaballo is one of the few hotel options in the Cienfuegos area. There are really only about four options to choose from, none of which would be the reason to come to Cienfuegos. Pasacaballo is located 20-30 minutes out of the town of Cienfuegos, with a nice view overlooking a body of water that separates it from another town. The architecture is reminiscent of a Soviet architect trying to inject some contemporary humor. Knowing that you are like most visitors to Cienfuegos, only coming for one or two nights and recognizing that none of the four hotels will leave you with memories of fine lodging, this mindset will allow you to maximize your enjoyment of staying at Pasacaballo. No internet, clean but simple rooms, with this realization, you’ll be fine!
This hotel is antiquated. The lobby was fairly nice and open. The front desk staff are nice but you have to push them if you need something-such as a missing item in the room-pillow, towels, etc. We had a missing light in the bathroom which they sent maintenance to our room promptly and he also said we had a non functioning lamp in our room that didn't fit the plug and we never received a replacement. The beds and pillows were very uncomfortable. The sheets smelled awful- like cigarettes. Our sheets were dirty with hair and crumbs on them when we arrived. The table had layers of brown dirt I had to wipe off. The bathroom was better then expected- hot water with good pressure and decent quality towels, but had to use my own because they smelled too.The shower was not cleaned very well. There was a huge pool and lounging area outside which looked inviting and there were people using it, but it closed at 5pm. Breakfast was terrible and could not eat it. Although I was able to exchange money, our friends said the front desk ran out of money. The hotel is a good 15-20 minute drive to the center of Cienfuegos. The water view from the hotel was beautiful-but the hotel itself is far way from everything.
Outdated hotel, with old furniture. Breakfast is very basic and the food average, not very tasty. The airconditioning in the rooms makes so much noice that you cannot sleep normally. However, nice swimming pool. Good for one night, but not for staying longer.
Frankly not sure what else is nearby, but I'd look around and see about alternatives. Food was, at BEST, mediocre. Hotel rooms were old, dingy, and seriously outdated. Everything was outdated. Only plus: their pool was incredible! For real. But I don't think most people got that far; I never saw a single person using it.
We only stayed here for one night, but we had a very nice room, with a remodeled bathroom. The bedroom was very clean and tidy, as was the bathroom.We had a very tastefull diner in the evening. The breakfast was very basic. We had our breakfast at a busy moment, so they couldn't keep up with refilling the buffet.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast lunch and dinner daily
- National drinks included
- 188 rooms
- Swimming pool
- Small Games room
- Medical service (fee)
- Internet (fee)
- Currency exchange
- Car rental
- Air conditioned
- Satellite TV
- Private bathroom
- Safety deposit box (fee)
- Balcony or terrace
Resort Location Map
- Hotel Contacts
- Extra Info
Carretera de Rancho Luna km 22, Cienfuegos 55100 Cuba
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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